Comdial GCA70-36 User manual

Impact Call User’s Guide
Impact
Call
PC
call001

Comdial®strives to design the features in our communications systems
to be fully interactive with one another. However, this is not always
possible, as the combinations of accessories and features are too varied
and extensive to insure total feature compatibility.
Accordingly, some features identified in this publication will not
operate if some other feature is activated. Comdial disclaims all
liability relating to feature non-compatibility or associated in any way
with problems which may be encountered by incompatible features.
Notwithstanding anything contained in this publication to the contrary,
Comdial makes no representation herein as to the compatibility of
features.
Issued: 2/12/97

Contents
1 Introducing Impact Call ..........................................1–1
1.1 Using This Guide........................................................1–1
1.2 Describing Impact Call ...................................................1–1
1.3 Starting The Program.....................................................1–2
1.4 Understanding Some Special Terms .........................................1–3
1.5 Detailing The Impact Call View ............................................1–4
1.5.1 Using The Drop-Down Menus..............................................1–4
1.5.2 Using The Tool Bar ......................................................1–4
1.5.3 Describing The Station Status Icons .........................................1–5
1.5.4 Detailing the Call Display Windows .........................................1–6
1.6 Setting The System Configurations..........................................1–7
1.7 Using The Keyboard .....................................................1–9
1.8 Using The Mouse........................................................1–9
2 Using Impact Call................................................2–1
2.1 Answering Calls.........................................................2–1
2.2 Holding Calls...........................................................2–2
2.2.1 Retrieving Held Calls.....................................................2–2
2.2.2 Using The Split Feature ...................................................2–2
2.3 Parking and Retrieving Parked Calls.........................................2–2
2.4 Transferring Calls .......................................................2–3
2.4.1 Making Voice Mail Transfers* .............................................2–3
2.5 Conferencing Calls.......................................................2–3
2.6 Dialing Calls ...........................................................2–4
2.6.1 Hanging Up Calls........................................................2–4
2.6.2 Forwarding Calls ........................................................2–5
2.7 Tagging Calls...........................................................2–6
Contents – 1
Impact Call User’s Guide GCA70–360

2.8 Selecting The Station Operating Conditions ...................................2–7
2.8.1 Making A Personal Directory ..............................................2–8
2.8.2 Sending Messages* ......................................................2–9
2.8.3 Using The Tracker Pager .................................................2–10
2.8.4 Configuring Action Events ...............................................2–11
Index.......................................................Index–1
2 – Contents
GCA70–360 Impact Call User’s Guide

Introducing Impact Call
1.1 Using This Guide
This user’s guide contains two sections.
Section 1, Introducing Impact Call, familiarizes you with the software’s basic features and startup requirements.
Section 2, Using Impact Call, provides basic call-handling details and discusses special-purpose features.
1.2 Describing Impact Call
Impact Call is software that runs on a personal computer and works in conjunction with a digital communications
system. The Impact Call software speeds call handling by providing the desktop PC with call control features.
Among the features that Impact Call makes available to you are:
•real-time status updates of telephone activity,
•wireless pagers,
•access to system-wide features such as Park Orbits,
•full keyboard and mouse interfaces (the program uses a special keyboard for Impact Call functions but does
not conflict with Windows® keyboard commands),
•printed reports,
•database access on incoming and outgoing calls.
NOTE: Anytime you are operating Impact Call, you can press F1 to open the on-line help file. If you press F1
while you have a dialog box open, the help file for that particular dialog box appears.
Introducing Impact Call 1 – 1
Impact Call User’s Guide GCA70–360
1

1.3 Starting The Program
Your installer loaded the Impact Call software and arranged for it to be active at startup. If it isn’t active, you can
start the program by clicking Start/Programs/Impact Call or clicking on the Impact Call icon.
1 – 2 Introducing Impact Call
GCA70–360 Impact Call User’s Guide
call002
Impact Call’s Main Window

1.4 Understanding Some Special Terms
There are a few specialized terms sprinkled through this publication. The following list defines a few of the more
common terms you may encounter.
Answer answering the currently ringing call
Both establishing a conference between Impact Call, the current call, and the last call put on hold
Conference joining stations together on a call—conference capacity can be as large as permitted by the
communications system
I.D. text attached to a call so you can remember its details if the call returns to you
Park placing or picking up call from any of 90 park orbits
Pick answering calls that ring at another extension
Release another term for hanging up on a call
Split switching between the current call and the last call on hold—the current call goes on hold
Silent stops the Impact Call PC’s station from ringing—silenced calls are still answerable until the next
call rings
Tap retrieving the last call placed on hold, transferred, or parked
Introducing Impact Call 1 – 3
Impact Call User’s Guide GCA70–360

1.5 Detailing The Impact Call View
The main Impact Call window provides an overview of the activity on the digital communications system.
1.5.1 Using The Drop-Down Menus
The drop-down menus display a variety of options, some are only available through the drop-down menu, some
are also available through the toolbar.
1.5.2 Using The Tool Bar
As with the drop-down menus, the tool bar provides commands that activate when you click on them—some
unique and some duplicating options from the drop-down menu. Holding the cursor over a tool icon will display
that tool’s function.
1 – 4 Introducing Impact Call
GCA70–360 Impact Call User’s Guide
Menus Tool Bar
call003

1.5.3 Describing The Station Status Icons
The icons indicate the operational status of the stations. You can click one of the buttons from the tool bar to
show the icons in small or large format. Icon definitions are as detailed in the following table:
Telephone State Telephone Icon Color Handset Icon
Color and Position
On Hook Black Black
Do Not Disturb Black with red slashed circle Black
Off Hook Black Black–lifted over telephone Icon
Calling Black Yellow–lifted over telephone Icon
Ringing Dark Blue Light Blue
Connected Green Green–lifted over telephone Icon
Message Waiting Black with red light showing Black
On Hold Black Red–lifted over telephone Icon
Out Of Service Gray Gray
Introducing Impact Call 1 – 5
Impact Call User’s Guide GCA70–360

1.5.4 Detailing the Call Display Windows
This paragraph describes the Impact Call display windows.
Active Calls
The Impact Call window shows you the following:
•all current calls, both active and on hold,
•the line or extension that a call is on, and whether the call is alerting, connected, on hold, conferenced, etc.
Pressing Enter or clicking on the Answer icon will connect you to whichever call is highlighted. If several calls
are ringing at once—for example incoming lines and recalls from hold or park—highlight whichever call you
want to answer and press Enter.
Call History
Double-clicking on the Call History icon displays a call history log that contains a detailed listing of the calls you
have made. Double-clicking on a call displayed in the log will redial that call.
1 – 6 Introducing Impact Call
GCA70–360 Impact Call User’s Guide
Active Calls
call004