Comfort Smart CS-25IR-BLK User manual

Please Keep This Manual For Future Reference
1-855-571-1044
REV.01
CS-25IR-BLK CS-25IR-BRZ
CS-25IR-CRM CS-25IR-GM

PACKAGE CONTENTS
HARDWARE CONTENTS
1
M
A
B
C
Screw x 12
AA
Screw
Qty. 12
AA
PART DESCRIPTION QUANTITY
A Body 1
B Leg 4
C Remote Control 1

When using electrical appliances, basic precautions should always be followed to reduce the
risk of fire, electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
If provided, use handles when moving this appliance. Keep combustible material. Such as
furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9m) from the front
of this appliance and keep them away from the sides and rear.
3. Extreme caution is necessary when any heater is used by or near children or invalids and
whenever the heater is left operating and unattended.
4. If possible, always unplug this appliance when not in use.
5. Do not operate any heater with a damaged cord or plug or after the heater malfunctions
or if it has been dropped or damaged in any manner. Disconnect power at service panel
and have heater inspected by a reputable electrician before reusing.
8. Do not use outdoors
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations.
Never locate heater where it may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar
coverings. Do not route cord under furniture or appliances. Arrange cord away from traffic
area and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only.
13. This appliance, when installed, must be electrically grounded in accordance with local
codes, with the current CSA C22.1 Canadian Electrical Code or follow U.S.A.
Installations, follow local codes and the National Electrical Code, ANSI/NFPA N0.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as
this may cause an electric shock or fire, or damage the heater.
use on soft surfaces, like a bed, where opening may become blocked.
16. The heaters must not be located immediately below a socket-outlet.
IMPORTANT INFORMATION
2
6. Any repairs to this fireplace should be carried out by a qualified service person.
7. Under no circumstance should this fireplace be modified. Parts having to be removed for
servicing must be replaced prior to operating this fireplace again.
15. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not
17. This appliance has hot and arching or sparking parts inside. Do not use it in areas
where gasoline, paint, or flammable liquids are used or stored.
18. Use this appliance only as described in the manual. Any other use not recommended
by the manufacturer may cause fire, electric shock, or injury to persons.
19. Always plug heaters directly into a wall outlet / receptacle. Never use with an
extension cord or re-loadable power tap (outlet / power strip).

20. This heater is for use on 120 volts. The cord has a plug as shown below. See illustration for
grounding instruction. An adapter as shown at C is available for connecting three-blade
grounding type plugs to two-slot receptacles. The green grounding plug extending from the
adapter must be connected to a permanent ground such as a properly grounded outlet box.
The adapter should not be used if a three-slot grounded receptacle is available.
SAVE THESE INSTRUCTIONS
A B C D
Grounding Pin Grounding Pin
Grounding Means
Metal
Screw
Cover of
Grounding
Box
Adapter
Electrical Connection
SPECIFICATIONS
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15-Amp, 120-volt, 60 Hz circuit with a properly grounded outlet is required. Preferabl, the fireplace
will be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker
to trip or the fuse to blow when the heater is in operation.The unit comes standard with 6-ft.
(1.83m) three-wire cord, exiting from the rear of the fireplace.DO NOT exceed the current rating
of the current tap.
Always plug heaters directly into a wall outlet/receptacle. Never
use with an
extension cord or relocatable power tap (outlet/power strip).
IMPORTANT INFORMATION
3
PREPARATION
Before beginning assembly of product, make sure all parts are present. Compare parts with
package contents list and hardware contents list. If any part is missing or damaged, do not
attempt to assemble the product.
Estimated Assembly Time: 15 minutes
Tools Required for Assembly (not included): Phillips screwdriver

ASSEMBLY INSTRUCTIONS
4
1. Insert the legs (B) into the holes on the base of the
body (A). Secure each leg with three screws (AA).
Assembly is complete. With the help of another
person, filp the unit back right-side up.
1
1
1
1
2
A
B
1
AA
Hardware Used
Screw x 12
AA
Screw
Qty. 12
AA
CAUTION: With the help of another person,rest the unit upside down on a soft, flat, level surface.
CONTROLS
A
Body
M
To use the remote
control, first remove
the plastic tab by
gently pullling it out
of remote control (C).
C
Remote Control

Power Button
•Press the power button to turn the main power to the unit ON or OFF.
•When the unit is turned ON, the lights under the emberbed will light to indicate the unit has
power.
M
Flame Brightness Button
•If the unit is powered OFF you can press the flame brightness button to power ON the unit.
The emberbed will grow at the lowest brightness setting unless a different setting was saved in
the memory.
•
Temperature Button
•The temperature button controls the heater thermostat.
•If the unit is powered OFF, you can press the temperature button to power ON the unit. The
emberbed will glow at the lowest brightness setting unless a different setting was saved in the
memory.
•Press the temperature button again to scroll through the pre-set temperature settings:
– Fahrenheit: 65, 70, 75, 80, 85, 90, OFF.
– Celsius: 18, 21, 24, 27, 29, 32, OFF.
•Hold down the temperature button for 5 seconds to toggle between Fahrenheit and Celsius. A
small “F” or “C” will display next to the temperature.
Timer Button
• The timer button should be used to set the countdown for the unit's main power.
•If the unit is powered OFF, you can press the timer button to power ON the unit. The emberbed
will glow at the lowest brightness setting unless a different setting was saved in the memory.
• Press the timer button again to scroll through the timer settings, which are: 30, 1h, 2h, 3h, 4h,
5h, 6h, 7h, 8h, 9h and OFF.
• When the timer reaches zero, it will turn OFF the main power and will maintain the settings in
memory.
Memory Function
•When the unit is powered OFF, all function settings (excluding timer) will be saved.
•When the unit is OFF, pressing the power button once on the insert control panel or on the
remote control will turn the unit ON and "wake up" the saved function settings.
•When the unit is OFF, press any function button to "wake up" the individual function at the last
saved setting. Press the button again to adjust it and press the main power button on the
insert or on the remote control to turn the unit OFF and save the new setting into memory.
• When the unit is powered ON, the LED will show the saved temperature setting. If a temperature
setting was not saved, it will show the flame brightness setting saved in memory. If neither one
has a setting saved to memory, then only the emberbed will glow (as a power light indicator).
•To reset the memory, hold down the main power button for 5 seconds at any time. When this
happens, the LED readout will blink with four zeros three times.
•Another way to reset the memory is to unplug the unit from the wall.
Press the button again to scroll through the flame brightness settings,1 (lowest) through 5
(brightness).
5
OPERATING INSTRUCTIONS

Replacing the Remote Control Battery
When the remote control stops operating or its
range seems reduced, it is time to replace the
battery. Note: The battery should be removed if the
product is to be left unused for a long time.
1. The battery compartment is located on the back end
of the remote control .
2. Press the small tab inward as you slide the battery
door open and remove the old battery.
3. Insert a new CR2025 lithium battery (not included),
checking that the + and - sides of the battery match
the inside of the battery compartment.
4. Re-insert the battery door.
BATTERY
Note: Non-Rechargeable battery is not to be recharged
Exhausted Battery is to be removed from the product
Disposal of Used Battery
A battery may contain hazardous substances that could be endangering to environment and
human health.
•This symbol marked on the battery and/or packaging indicates that used battery
shall not be treated as municipal waste. Instead it shall be left at the appropriate
collection point for recycling.
•By ensuring the used battery is disposed of correctly, you will help prevent
potential negative consequences for the environment and human health. The
recycling of materials will help to conserve natural resources.
For more information about collection and recycling of used batteries, please contact your local
municipality, your waste disposal service or the point of sale where you purchased this point.
HEATER OVERRIDE SWITCH
BATTERY FOR REMOTE CONTROL
6
Heater Power
ON
Heater Power
OFF
This appliance has a rocker switch located
on the side of the unit. This switch will
override power to the heater to prevent
the heater from being acciden-tally or
unintentionally powered on. This
feature is primarily added to help prevent
children from powering on the heater
when it is not desired.

•
immediately with a soft cloth or towel.
•
bearing life and require no further lubrication. However, periodic cleaning/vacuuming of the
fan/ heater is recommended.
This equipment has been tested and found to comply with the limits for Class B digital de vices,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. The equipment gener ates, uses, and
can radiate radio frequency energy and, if not installed and used in accor dance with the
instructions, may cause harmful interference to radio or television recep tion, which can be
determined by turning the equipment off and on, th user is encouraged to try and correct the
interference by one or more of th following measures:
1. Reorient or relocate the receiving antenna
2. Increase the separation between the equipment and the receiver
3. Connect the equipment into an outlet on a circuit different from that to which the re
ceiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’ au-thority
to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or
fireplace
Dust the fireplace regularly with a soft, non-lint producing cloth or household dusting product.
Clean the fireplace with a gentlenon-abrasivehousehold cleaner. Makesure to dry the fireplace
The motors used on the fan and the flame generator assembly are pre-lubricated for extended
CARE AND CLEANING
7
FCC/IC INFORMATION

PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Error E1 displayed on
control panel.
The overheat
sensor has been
engaged.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note: The other functions will work normally excluding
the heater. Until the problem is solved, the error will
only appear/sound when the heater button is pressed.
Error E2 displayed on
control panel.
The thermostat
sensor is broken
or not working
correctly.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Note: The other functions will work normally excluding
the heater. Until the problem is solved, the error will
only appear/sound when the heater button is pressed.
Error E3 displayed on
control panel.
Heater override
switch is on.
Locate heater override switch on back of unit and
change position to off. Now the heater will work
properly. (See page 13 for more information.)
No power; logs do not
glow.
The unit does not
have power.
Check that the power cord is securely plugged into a
standard 120V outlet. Then check to make sure the
unit is powered on.
No flame effect but
logs are glowing.
The flame effect is
powered off.
Push the flame brightness button until desired
level is achieved.
Heater and blower do
not power on but rest
of functions are working.
Heater override
switch is engaged.
Locate heater override switch on back of unit and
change position to off. Now the heater will work
properly. (See page 13 for more information.)
Power cord gets warm
to the touch.
Normal operation
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the
plug and outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and consult
overheating outlet(s).
Remote control does
not work.
Weak or failing
battery.
Replace with a new battery. (See page 14 for more
information.)
Remote control
signal is weak and only
works sometimes.
Pressing the
buttons too quickly.
Press the buttons slowly and steadily to ensure the
transmitter recognizes the request.
Using the remote
control too far away
or at an off angle.
Move closer to the insert; the remote control will only
work within a distance of 20 feet and 45 degrees to
either side from the front of the fireplace insert.
Fan motor continues
to blow after unit is
powered of.
Normal operation. This is a standard feature; the blower runs for an
additional minute to cool off heater tubes.
This is normal for a heater appliance as it requires
plug fits tightly into the outlet.During use check the
with a qualified electrician to check or change the
TROUBLESHOOTING
8

1 YEAR WARRANTY
This item is warrantied by the manufacturer to be free of material and manufacturing defects for
the time period of one year from the purchase date. This is subject to the following limitations and
conditions:
This mantelmust be installed and operated in accordance with the installation instructions that were
provided with the product. Unauthorized repairs or alterations, accidents, willful abuse and misuse of
the product will nullify this warranty.
This warranty is non-transferable and is offered to the original owner in so long as the product was
purchased from a licensed and authorized supplier and re-seller of the product.
The warranty is limited to the repair or replacement of part(s) that have been determined to be
defective in material or workmanship. This is provided that the part(s) have been subjected to
“normal” conditions of use once the defect is agreed upon through the manufacturers inspection
process.
Any costs or related expenses that have arised from the transportation, construction, labor or
otherwise of same that have arisen from repairs, replacement, defective part(s) or otherwise the same
is not covered by this warranty, nor shall the manufacturer assume the cost.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of defective part(s).
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or
consequential loss or damage arising out of use, or inability to use the product, except as provided
by law. All other warranties -- expressed or implied -- with respect to the product, its components
and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded.
The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other
liabilities with respect to the sale of the product.
The warranties as outlined within this document do not apply to non-accessories used in conjunction
with the installation of this product.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state.
This warranty is void if:
2. Any unauthorized alterations, willful abuse, accident, or misuse of the product.
3. You do not have the original receipt.
1. The fireplce is subjected to prolonged periods of dampness or condensation .
9