Comfortaire U11 HARMONY User manual

IMPORTANT:
}If anything is missing, please contact Customer Service at 1-800-759-0594 immediately.
}If you purchased a foundation, please place it on the bed frame rst.
}It will take approximately 30-60 minutes to complete the assembly process.
}If, during the assembly or at any time you have a question or problem, please consult the troubleshooting
guide within this manual. If the guide does not provide a solution, contact customer service by phone at
1-800-759-0594 or by e-mail at suppor[email protected].
}If you misplace this manual, you may nd it on our web site at www.comfortaire.com.
CHECK YOUR CONTENTS:
A: MATTRESS COVER:
1 cover with 2 parts zipped together.
B: FOAM TOPPER:
(1) - EvellaFoam™ energetic memory foam topper.
C: AIR CHAMBER(S):
2 for dual chambers or 1 for Twin-XL size.
D:BASE FOAM:
2 single HR base foam pads
E: AIR CONTROL SYSTEM:
1 Whispero® 7200 Air control system -
See the air control instruction sheet located in
the air control system box for detailed info.
C
B
ADJUSTABLE
BASE
Sold separately
D
E
HARMONY
U11™
A
AIR CONTROL SYSTEM SERIAL NUMBER
CC062714-102356
Copyright © 2014 Comfortaire®
OWNER’S MANUAL
Instructions for assembly & use
Please retain for reference
Activate your warranty NOW by going to
www.comfortaire.com/warranty-access

1
2
3
4HOSES FROM AIR
CONTROL SYSTEM BASE
CONNECT HOSES
HOSES FROM
MATTRESS
CHAMBER
IN-LINE HOSE
CONNECTOR
HEAD
FOOT
INSERT BASE FOAM:
}Remove mattress cover and topper foam from clear plastic bag.
Set topper foam aside and allow up to 30 minutes recovery time to
regain full shape.
}Lay cover on top of boxspring, foundation, or platform with quilted
side of cover facing upwards with the precut air slots and law tag at
the head of the mattress. (FIG. 1)
}Completely unzip top section and set it aside. (FIG. 1)
}Insert the one piece base foam pads (left and right side) into the
base of the mattress cover. (FIG. 2)
INSERT AIR CHAMBERS:
}Retrieve air chambers from box.
}With air hoses facing the head of the mattress, lay air
chambers at inside top cavity. (FIG. 3)
}Insert air hoses through pre-cut slots located at head
of the mattress.
SETUP AIR CONTROL SYSTEM:
}Remove air control system base, hand controls, and power cord
from the box.
See Air Control System Instruction Sheet inside air control system box
for more information.
}Insert the hand control cord and power cord into the air
control base unit.
}Attach air hose(s) from the mattress to the in-line hose connectors
from the air control system. (FIG. 4)
}Plug air control system base into power outlet.
AIR HOSES
AT THE HEAD
INSERT BASE
FOAM PADS

INFLATE AIR CHAMBERS:
}By pressing the button marked“FULL” on the hand control,
allow chambers to inate until the air control system stops.
You may only inate one air chamber at a time. (FIG. 5)
INSERT TOPPER FOAM:
}Place the topper foam on top of the air chambers. (FIG. 6)
FINISHING ASSEMBLY:
}Place top panel of mattress cover over the topper foam and
air chambers.
}Release some air for easier zipping of the mattress cover.
}Pull down inner fabric ap so that it covers the foam and begin
zipping top panel. When zipping top panel, be sure to pull top
and bottom panels together to avoid breaking the zipper.
(EXAMPLE SHOWN BELOW)
INNER FABRIC
FLAP
}Do not cut, damage, or remove the re protective
cover around the topper foam. (FIG. 7)
}Assembled mattress. (FIG. 8)
}See Air Control System instruction sheet for operation
guidelines.
}Air control system may be placed under boxspring, foundation,
or platform
CAUTION!
Your safety is very important to us. For this reason, we have
included explicit written instructions on how to assemble your
mattress. When your mattress is assembled in accordance with
the instructions herein, it meets the strictest re standard - 16 C.
F. R. part 1633. Comfortaire will not be liable for re damage and
possible personal injuries related to an improperly assembled
mattress. If you have any questions, please contact us directly at
1-800-759-0594 Monday - Friday 8AM - 5PM Eastern.
5
6
7
8
PLACE
TOPPER FOAM
INNER FABRIC
FLAP
FULL
BUTTON

WHISPERFLO® 7200 AIR CONTROL SYSTEM OPERATION
INDIVIDUALIZED SLEEP
EXPERIENCES®
Setting Memory for
Chamber - “55”
Press and Hold
Will Flash
2. Light Button- allows one to illuminate display.
Display
Illuminated
3. Auto Fill- Fills Air Chamber to 99 (Maximum
ination allowed).
(1) Plug In Hand Controls (2) Plug In Power Cord
AIR CONTROL SYSTEM
& BED CONNECTION
INITIAL PLUGINS
Up Arrow to
99
Inflate
Plus
Button
Down Arrow to
10
CONTROL FUNCTIONS
Deflate
Minus
Button
• Recalling Memory- Press the Memory button
until the word Memory appears on the screen and
release the Memory button before the display
ashes. The air control system will recall the
setting previously set to Memory for the air
chamber.
• Setting Memory- Select the desired number
and set the Memory by pressing and holding the
Memory button until the “Mem” on the display
ashes (about 3 seconds).
4. Memory- with the Memory button, one can set
the chamber to a specic number setting and recall
that setting:
5. Pump Calibration- Follow the instructions to
calibrate the “DIRECT DRIVE TECHNOLOGY™”
software on the following page.
From Air
Control
System
From Air Chambers
www.comfortaire.com
Mem Full Mem Full
Mem Full
Mem Full
Mem Full
Auto Fill
Press “Full”
Mem
1. Arrow Buttons- used to inate (up arrow button)
or deate (down arrow button) the air chambers.
Hold down to activate the air control system.

AIR CONTROL SYSTEM CALIBRATION INSTRUCTIONS FOR THE
DIRECT DRIVE TECHNOLOGY™ SOFTWARE
1. Connect the air control system hoses to the bed, making certain that there is no weight on the bed other than sheets, pillows and comforters.
MAKE SURE THE AIR HOSES AIR STRAIGHT WITH NO KINKS OR BENDS.
2. Connect both hand controls to the air control system.
3. Plug the power cord into the air control system and then plug the cord into the wall outlet. A clicking noise will occur inside the air control system.
4. The number “4” will display, then “88” will display on both of the remote controls and then the display on the hand controls will go dark.
5. Pick up one of the hand controls (either one will work). Press and hold down the Memory button until the “MEM” on the display begins ashing.
6. While continuing to press down the Memory button, push down both the Up and Down arrows so that you are pressing down all three buttons at the
same time.
7. Stop pressing only the Memory button.
8. Then stop pressing the Up and Down arrow buttons.
9. The hand controls will display the number “4“ and then will display the “[ ]”symbol and then the calibration routine will begin.
10. The air control system will now automatically calibrate itself to your mattress. The routine will take approximately 3 to 4 minutes and
involves several automated air control system and dump cycles which you will hear. You do not need to do anything while the calibration routine is
running.
11. The calibration routine will run for both sides of the mattress even though you started the routine using one of the hand controls.
12. When the calibration routine is nished , both hand controls will display a number that is the actual pressure in that chamber and if no command is
entered into the remote the display will go dark after 30 seconds. Your system is now calibrated to your bed and ready for you to enjoy.
IT IS VERY IMPORTANT YOU DO NOT PLACE ANY WEIGHT ON THE MATTRESS DURING THE CALIBRATION ROUTINE!
*** An air control system which has been calibrated for your mattress type and size will assure the most accurate performance. The calibration routine can
be rerun at any time by repeating the steps above. It is NOT necessary to recalibrate your pump if it is unplugged ***
EASY STEPS TO COMFORT
1. Stand beside your bed and inate it to full (press “FULL”button).
2. Lie on your bed in your normal sleeping position and adjust the pressure up or down until it feels good to you.
3. Sleep on your bed for a minimum of seven days (or longer) without changing pressure settings.
4. After seven days you may adjust the pressure up or down as needed. Again, commit to sleeping at this pressure for seven additional days.
5. Repeat step #4 if needed. By this time you should be at your optimum pressure setting.
FAQ FREQUENTLY ASKED QUESTIONS
}CAN ONE HAND CONTROL BE USED TO CONTROL BOTH SIDES OF THE BED?
No, each side has its own hand control.
}CAN BOTH SIDES OF THE BED BE ADJUSTED AT THE SAME TIME?
No, the system can only execute one command at a time. If both hand controls are used simultaneously, one hand control will ash, signaling that the
system is busy. When the rst command is nished, a new command may be sent.
}WILL THE BED GO FLAT IF THE SYSTEM IS UNPLUGGED?
No, the bed will continue to hold air if it is not connected to electricity. When electricity is restored, the valves will open and some of the air will be lost.
}WHY IS THE BED AT MAXIMUM PRESSURE WHEN I LAY ON IT, BUT SEEM LESS FULL WHEN I STAND UP?
The pressure is affected by the amount of weight applied to the bed. If you are sitting or laying on the bed while it is inating, the added pressure caused by
your weight will cause the system to stop pumping sooner than if there were no weight on the bed. To obtain maximum ination, the bed should be lled
to 99 before any weight is put on the bed.
}WHY DIDN’T THE AIR CONTROL SYSTEM RESPOND WHEN A COMMAND WAS SENT?
There could be several reasons. First, the desired pressure may already exist. If so, the air control system would sense that and remain dormant. Second, the
air control system may have responded and been too silent to hear, or the change too slight to be felt. There are 89 separate settings for each side of the bed
and slight changes in the target number are too subtle to feel.
}WHAT IS THE CLICKING NOISE THAT COMES FROM THE SYSTEM?
This sound may be heard when the air control system is deating. It is normal and means the deation mechanism is working properly.
}WHAT SHOULD I DO IF THE HAND CONTROL DISPLAY DOESN’T LIGHT, IS “FROZEN”, OR WON’T CONTROL THE
AIR CONTROL SYSTEM?
Check the connection of the hand control cable into the side of the air control system; unplug it, wait 15 seconds then plug it in again. If that doesn’t resolve
the problem, unplug both pendants and then the unit from the wall, wait 2 minutes, reconnect both hand controls to the air control system, and nally the
air control system to the wall.

TROUBLESHOOTING GUIDE
You’ll probably never have a moments trouble with your Comfortaire® bed, but just in case, here are a few easy steps to take if your
bed is not working properly.
#1 AFTER SETUP
WHAT TO LOOK FOR…
A. Look for kinks in the air hose, air chamber should be positioned with hoses face down.
B. Make sure the hoses are attached properly.
}Seat and secure the air hoses completely. Slide the air hoses all the way onto the in-line hose connector.
C. PLUG IT IN! Make sure the outlet works.
D. Check hand controls, make sure the power cord is completely plugged into the air control system.
#2 IF THIS HAPPENS, DO THIS...
A. LEAK?
1. Find your plugs – If you can’t nd them, “AA” battery is a good substitute.
2. Pump up the side that leaks and adjust it to a comfortable sleep setting.
3. Crimp the hose – bend it in half to prevent air from escaping.
4. Disconnect the hose from hose connector.
5. Plug the end of the hose with the plugs or “AA” battery – this will isolate the
air inside the chamber.
6. Sleep on the bed with the hose plugged o.
}If the bed still leaks, the problem is the air chamber.
}If the bed holds air, the problem is the air control system.
Either way, call Comfortaire at 1-800-759-0594.(We will need the model and serial number of your air control system
OR the number on the chamber located where the hose connects inside of the mattress at the head)
7. When you are ready to reattach hose to the air control system, snip o 1” of the hose to provide a fresh end for the
tting
B. AIR CONTROL SYSTEM WILL NOT OPERATE...
1. Plug it in. Make sure the outlet works.
2. Check for tight connections at the hand control connections and power cord at the air control system.
C. AIR CONTROL SYSTEM WORKS BUT THE PRESSURE DOES NOT CHANGE...
1. Unzip mattress cover and look for a crimp where the hose attaches to the chamber.
2. If the problem persists, disconnect the hose from the in-line hose connector. (See step 4 under “Leak”) – air should
expel from the hose (hold hose up to your face to feel for a breeze). If this doesn’t happen, look for visible obstructions.
While the hose is disconnected, use the hand control to activate the ination for that side of the bed – check to see if
air is blowing from the air control system. To deactivate the air control system, place your nger over the end of the
hose to create pressure or simply unplug the power source.
3. After you have determined the problem call Comfortaire at 1-800-759-0594 for further assistance.
**WARNING! DO NOT DISASSEMBLE THE AIR CONTROL SYSTEM.
INTERNAL COMPONENTS CAN BE DAMAGED AND WARRANTY WILL BE VOIDED.**
D. SOILED COVER?
Steam clean only. Do not dry clean the mattress cover.
Steam clean – allow it time to AIR dry – put it back on the bed. NEVER put the cover in the dryer.
E. COVER WEAR?
Over time, impressions will occur in the cover of the mattress. This is normal and will not aect your level of comfort. Only
the quilting of the cover is aected. The air support components will last a lifetime.
DO NOT DISASSEMBLE
THE AIR CONTROL SYSTEM!
PLUGS SHOULD BE STORED INSIDE THE MATTRESS COVER
HOSE FROM AIR
CONTROL SYSTEM BASE
HOSE FROM
MATTRESS AIR
CHAMBERS
PULL HOSE... DON’T
USE TOO MUCH
FORCE
IN-LINE HOSE
CONNECTOR
STORE THE PLUGS INSIDE
THE MATTRESS COVER

COSTS THIS WARRANTY DOES NOT COVER:
In connection with your warranty claim, you are responsible for returning the warranted
product or part to us. If your claim occurs during the rst two/four warranty years, we
will incur both the cost of shipping the warranted product or part back to us as well as
the cost of our shipment of any repaired or replaced product or part back to you. If your
claim occurs aer the rst two/four warranty years, shipping of products or parts related
to your warranty claim will be at your expense in both directions. In either case, you
remain responsible for bringing your authorized return to your nearest UPS facility or
drop-o location. is warranty does not provide coverage for or the cost associated with
the transportation, inspection, removal or installation of any product or parts except as
provided above. e responsibility for the installation of any product or part replaced under
this warranty and any related installation costs are yours regardless of whether there is any
cost to you for the repaired or replaced product or part.
WHAT YOU MUST DO TO KEEP THIS WARRANTY IN EFFECT?
• Keep your original receipt: You may be required to provide your original receipt at the
time of any warranty claim.
• Use an appropriate foundation: Your Comfortaire® mattress is designed to work on
a rm, solid, non-spring foundation or adjustable bed base that is suciently strong and
stable so as being capable of supporting the weight of the mattress and its occupants. Failure
to use an appropriate foundation will void your warranty.
• Do not remove the law label: Do not remove the law label attached to your Comfortaire®
mattress. is label identies your mattress as being a genuine Comfortaire® mattress and
may be required to establish warranty coverage.
• Keep the mattress and/or base in a sanitary condition: is warranty shall not apply to
any product or part found to be in an unreasonably unsanitary condition. A product is in an
unreasonably unsanitary condition if it is so pervasively soiled that an inspection is unable
to be conducted due to the presence of body uids, blood borne pathogens, insects or other
substances that otherwise suggest that the product has been subjected to misuse or abuse
beyond ordinary wear and tear.
WHAT IS THE WARRANTY ON REPAIRED OR REPLACED
PRODUCTS OR PARTS?
No new warranty is provided with any mattress or any component part that is repaired or
replaced under this warranty. e warranty for any replacement mattress or component
part runs from the date of your original purchase or invoice date, whichever is later. Any
mattress or component part that is replaced under this warranty will be required to be
returned to Comfortaire® at the time of replacement.
WHERE DOES THIS WARRANTY APPLY?
Your warranty provides coverage for products purchased and used in the United States
excluding its territories and possessions (e.g. Guam, Puerto Rico and the Virgin Islands). It
is not applicable to claims for products purchased or used in any other country.
WHAT ARE THE LIMITATIONS OF THIS WARRANTY?
Your exclusive remedy, in lieu of all incidental, special or consequential damages, including
for negligence, is limited to repair or replacement of any product or component deemed
to be defective under the terms and conditions stated in this warranty. COMFORTAIRE
SHALL NOT BE LIABLE IN ANY CASE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ARE THERE ANY IMPLIED WARRANTIES?
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO YOUR
COMFORTAIRE® MATTRESS AND/OR BASE IS LIMITED IN DURATION TO TWO YEARS.
EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR
IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN. Comfortaire®
does not make any warranty and specically disclaims any warranty that your Comfortaire®
mattress and/or base is suitable for your particular medical condition. No express or
implied warranties are extended to any persons who purchased the product from anyone
other than Comfortaire® or its authorized retailers and all such warranties are hereby
excluded. Comfortaire® does not authorize any person or entity to create for it any other
obligation or liability in connection with this warranty.
HOW STATE LAW RELATES TO THIS WARRANTY:
Some states do not allow the exclusion or limitation of incidental or consequential damages
or limitations on how long an implied warranty lasts so the foregoing limitations may not
apply to you. is warranty gives you specic legal rights. You may also have other rights.
ese rights may vary from state to state.
HOW TO FILE A CLAIM:
You must contact our Customer Service department at the phone number printed on the
back cover of your owner’s manual to obtain a Return Merchandise Authorization (RMA)
number prior to returning any products or parts to us. You may be asked to undertake
certain steps to troubleshoot the product or part for which a claim is being made. ese
steps are essential to determining whether your warranty claim is covered and ensuring
shipment of the correct replacement product or part. Products or parts returned to us
without an RMA will be destroyed and no warranty claim will be honored. You may also
contact us by email at [e-mail] or in writing to: Comfortaire
Customer Service, PO Box 9219, Greenville, SC 29604.
25 YEAR LIMITED WARRANTY
WHAT WE WILL DO:
At our option, Comfortaire® will repair or replace the warranted product or part provided
that it is returned to us as provided herein. During the rst two/four (2/4) warranty years,
any covered repairs or replacement parts will be at no cost to you. Comfortaire® reserves the
right to substitute products or parts of comparable quality and value or, where permissible
by law, to use or deliver refurbished products or parts in the repair or replacement of any
product or part that does not come into contact with the sleep surface (e.g. the air control
system or the air chambers) under this limited warranty.
HOW WARRANTY COVERAGE IS CALCULATED:
During the following warranty years, your repair or replacement cost will be calculated by
adjusting our then-current prices for the product or part (or a comparable product or part
if the original product or part is no longer in production) as follows:
MATTRESS COVER
Years aer original purchase date Original purchaser’s cost
Up to 1 year No cost
Aer 1 year Full price
Comfortaire® warrants that all other component parts will be free from defects in materials
and workmanship for a period of twenty (25) years from the original purchase date.
MATTRESS
Components: foam toppers, synthetic latex cushions, foam perimeter support, urethane
and rubber air chambers and air control systems
Warranty Years Aer Original Purchase Original Purchaser’s Cost
4/25
Up to 4 years No Cost
5-20 20% plus 4% for each completed
year from original purchase
21-25 96%
2/25
Up to 2 years No Cost
3-20 20% plus 4% for each completed
year from original purchase
21-25 96%
MODEL WARRANTY
U15™ 4/25
U11™ 4/25
N17™ 4/25
N15KD
™
4/25
N15HR
™
4/25
N11
™
4/25
G13
™
2/25
G12
™
2/25
G10
™
2/25
WHO THIS WARRANTY PROVIDES COVERAGE TO?
Your warranty is non-transferrable and sale, transfer or disposal of the warranted product
or part will void this warranty. For the purposes of this warranty, an “original purchaser”
is an individual who purchases the product directly from Comfortaire® or an authorized
reseller for personal, consumer use and not with the intent to resell the product or use for
commercial purposes. is warranty does not apply to products purchased either with the
intent to resell or through unauthorized resellers including, without limitation, third party
websites such as Craigslist, eBay, or Amazon. If you are not the original purchaser, you take
the product “as is” and with any and all faults.
CLAIMS THE WARRANTY DOES NOT COVER:
Your warranty excludes claims for conditions arising from normal wear and tear including
but not limited to mattress cover compression, foam compression, discoloration of parts
or normal body indentations. is warranty does not provide coverage for claims related
to comfort preference (e.g. “e bed feels too hard/so.”). e warranty does not provide
coverage and will become void if claims are a result of damage caused by tampering with
or modications to any component including the opening of the air control system or
remote control. Damage caused from laundering or dry-cleaning the product or any part
as well as damage caused by misuse or abuse including but not limited to stains, soil, burns,
cuts, tears or spills or factors other than a product defect are also excluded under and will
void this warranty. Lastly, this warranty does not provide coverage and will become void
if damage is caused by acts of nature or relating to forces outside of Comfortaire’s control
including but not limited to re, ood or lightening damage or for damage caused by power
surges. is warranty does not apply to beds sold as oor models or “demos”. Changes in
barometric pressure can impact the feel of your Comfortaire® mattress and may require you
to occasionally adjust your air control system to return to your preferred Comfort Setting™.
is is normal, is a function of the environment, and does not reect any defect in your
Comfortaire® mattress or air control system. Consequently, this warranty will not cover
claims caused by changes in barometric pressure.
CC013015-090819Copyright © 2014 Comfortaire

Individualized
Sleep Experiences®
100 Nights
Comfort Promise™
LIMITED
25 Year
Limited Warranty
The Original
Airbed Company™
800-759-0594 www.comfortaire.com