Commend C-TS8210VI User manual

Touch screen station
TS 8210V I
MANUAL VERSION 1.1/0418
This manual refers to software
version Intercom Client for Windows 1.3
PRODUCT MANUAL
ENGLISH
Touch screen station
TS 8210V I
MANUAL VERSION 1.1/0418
PRODUCT MANUAL
ENGLISH

Touch screen station TS 8210V I
21.1/0418
COMMEND INTERNATIONAL GMBH
Saalachstraße 51
A-5020 Salzburg – Austria
www.commend.com
Product manual Touch screen station TS 8210V I
Edition April 2018
Version 1.1/0418
Legal notice
The manufacturer guarantees the functionality of its products as described in the data sheets and/or tech-
nical documentation. For error-free operation of the Intercom system, faultless transmission paths are
mandatory. The functionality of transmission paths, in particular of IP networks, exclusively is the respon-
sibility of the operating company of the transmission path and therefore the manufacturer cannot be re-
sponsible in any manner, for errors and problems, which result from problems or malfunctioning of the
transmission path.
It is not allowed to copy any text of this document without permission of COMMEND INTERNATIONAL
GMBH.
The technical data contained herein has been provided solely for informational purposes and is not legally
binding. Subject to change, technical or otherwise. IoIP®, OpenDuplex® and Commend® are trademarks
registered by Commend International GmbH. All other brands or product names are trademarks or regis-
tered trademarks of the respective owner and have not been specifically earmarked.
Number of pages: 23

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Content
1. General information ..........................................................................4
1.1 Directives ......................................................................................................................................... 4
1.2 Handling .......................................................................................................................................... 4
1.3 ESD precautions .............................................................................................................................. 4
1.4 PDF format ....................................................................................................................................... 4
1.5 Info boxes ........................................................................................................................................ 4
2. Overview ...........................................................................................5
2.1 Introduction ..................................................................................................................................... 5
2.2 The outdoor touch screen station by Commend ......................................................................... 5
3. Technical specifications ...................................................................6
3.1 Technical data ................................................................................................................................. 6
3.2 System requirements ..................................................................................................................... 7
3.3 Network requirements .................................................................................................................... 7
3.4 Extent of supply .............................................................................................................................. 8
3.5 Licences ........................................................................................................................................... 8
3.6 Line length in LAN .......................................................................................................................... 8
3.7 Dimensions ...................................................................................................................................... 9
4. Installation ......................................................................................12
4.1 Mounting ....................................................................................................................................... 12
4.2 Connection .................................................................................................................................... 16
5. Configuration ..................................................................................17
5.1 Start-up .......................................................................................................................................... 17
6. Appendix .........................................................................................22
6.1 Optional – Configuration of the camera ......................................................................................22
7. Technical support ...........................................................................23

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1 General information
1.1 Directives
1.1.1 CE conformity
1.1.2 Disposal and recycling
1.2 Handling
Use the original packaging when transporting the device to prevent damage.
1.3 ESD precautions
1.4 PDF format
The PDF manual can be used with the following viewers:
Adobe Reader from version 6.0
Foxit Reader from version 5.0
1.5 Info boxes
This device complies with the European directives listed below by fulfilling
corresponding standards:
Electromagnetic compatibility (directive 2014/30/EU)
The restriction of the use of certain hazardous substances in electrical and
electronic equipment (directive 2011/65/EU)
Equipment with this symbol shall not be disposed of together with household or com-
mercial waste.
The directive 2012/19/EU on waste electrical and electronical equipment (WEEE) is ap-
plicable in the European Union member states.
When installing and handling, ESD precautions must be observed.
ATTENTION:
This information box addresses all necessary configuration options and actions, which will allow
error-free operation. In addition, this box warns you if a certain configuration, option or entered
value could lead to a malfunction of the application or a loss of data.
NOTE:
This information box serves multiple purposes: The information included ranges from basic con-
figuration tips to additional advice and comments on occasional settings and events.
GOOD TO KNOW:
This information box provides background knowledge, which helps to understand the basic prin-
ciples behind different configurations and the application itself.

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2Overview
2.1 Introduction
Touch screen equipped Intercom stations by Commend are suitable for any type of application
requiring intuitive, yet precise user interaction. While offering standard menus for features
such as subscriber lists, the graphical user interface can be adjusted to suit the user’s require-
ments. Options range from creating custom menus to integrating interactive on-screen ele-
ments such as video feeds.
2.2 The outdoor touch screen station by Commend
Fully adjustable
You define the features and functions that are most important to you and the configurable lay-
out adjusts perfectly to all your requirements. It’s this commitment to usability that makes the
touch screen station a pleasure to use. The entire range of powerful Commend Intercom func-
tions is never more than a simple tap of the finger away. What is more, built-in powerful 16 kHz
technology ensures brilliant speech quality and crystal-clear intelligibility at the highest level.
Vandal resistant for outdoor use
The outdoor touch screen station has a vandal resistant design in accordance with IK07 and
IP65 standards. It provides a front panel made up of stainless steel inclusive locking mecha-
nism. The compact construction is fully protected against water jets, dirt and dust. Continuous
monitoring function ensures reliable availability around the clock.
INFORMATION
IP
Commend Intercom Server
Intercom Client for Windows –
Audio-Phone Layout
Intercom Client for Windows
–
Audio-Tablet Layout
Reception Terminal –
with TSFB 10V
IP camera
Barrier with built-in
Intercom station
Intercom stations and
intercom modules
IP network

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3 Technical specifications
3.1 Technical data
IP rating: IP65 (acc. EN 60529)
Mechanical impact resistance: IK07 (acc. EN 62262)
Front panel: stainless steel, 3 mm (0.12 in)
Microphones: electret condenser microphone
polar pattern: omnidirectional
Loudspeaker: special membrane type for optimal sound quality, 2 x 8 Ω
Amplifier: integrated class-D amplifier with 10 W
Sound pressure level: max. 99 dB at 0.5 m (19.69 in) distance
Status indication: LED (red/green)
Display: capacitive 10.1˝ LED touch sensitive display with up to 800 cd/m2
1200 x 1920 pixel resolution
CPU: Intel Core M-5 processor (Dual-Core), 1.1 GHz and up to 2.8 GHz Turbo Boost
RAM: 8 GB
Internal memory: 256 GB SSD hard drive
Camera: 1080p (2 MP)
Input: 3 inputs for floating contacts
(detection of 5 input states)
Output: 2 relay outputs (switch over contacts)
max. 60 W (DC)/37.5 VA (AC)
max. 2 A
max. 60 VDC/30 VAC
expected life: min. 5 x 104(2A), 105(1A)
Line input: for feed-in audio (e.g.music, radio conference)
nominal level: 0 dBu (0.775 V) at 10 kΩ
Power of supply:1) external power supply
(recommended power supply: PA30W12V)
12 VDC, min. 2.5 A (10 – 16 VDC)
not included in extent of supply
Cabling: min. Cat. 5
Transmission bandwidth: 16 kHz
Operating temperature range: –25 °C to +50 °C (–13 °F to +122 °F)
Storage temperature range: –25 °C to +50 °C (–13 °F to +122 °F)
Relative humidity: up to 80%, not condensing
Protocol: IoIP protocol based on UDP/IP
Data rate: 2 x 10/100 MBit/s (Full/Half Duplex) Auto MDIX
Mounting: flush mount kit TSFB 10V
surface mount kit TSSH 10V
Dimension ( W x H x D): with flush mount kit: 240 x 360 x 6 mm
( 9.45 x 14.17 x 0.24 in)
with surface mount kit: 240 x 360 x 45 mm
(9.45 x 14.17 x 1.77 in)
Weight incl. package: 3,200 g (7.05 lbs)
1)
Attention: Use the recommended power supply and cabling. The device does not support PoE.

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3.2 System requirements
Intercom Server
GE 800 (min. PRO 800 6.3) with G8-IP/G8-IP-32 (min. version 6.6A) or
GE 300 (min. PRO 800 6.3) with G3-IP (min. version 6.6A) or
IS 300 (min. PRO 800 6.3) or
S3/S6/VirtuoSIS (min. version 7.1)
Configuration software
CCT 800 (min. version 7.1)
IP Station Config (included in setup of CCT 800)
Device firmware
Intercom Client for Windows (min. version 1.3)
3.3 Network requirements
IP addresses and ports
Default IP settings: 10.10.1.110 / 255.255.0.0. For the TS 8210V I, the DHCP functionality is
available.
In case of a changing public IP address, dynamic registration of an TS 8210V I is possible.
Communication from the software IP Station Config is done via port 16399 (cannot be con-
figured).
Communication from the TS 8210V I to the Intercom Server (UDP protocol) is done via port
16400 (configurable).
By default, the Windows firewall is activated. In case of changes of the Intercom Client
(e. g. port configuration) modifications of the firewall settings may be necessary.
QoS requirements
One-way-delay max. 100 ms
Jitter max. 50 ms
0% packet loss for perfect audio quality
Audio bandwidth
The required bandwidth depends on the desired number of speech links.
Bandwidth incl. protocol overhead per IP-Intercom station, for upload and download.
3,5 kHz 7 kHz 16 kHz
Bandwidth (speech and data) 96 kBit/s 96 kBit/s 143 kBit/s
Speech compression to G.711 Standard G.722 Standard G.722 Standard

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3.4 Extent of supply
Intercom station
Microfibre cleaning cloth
Disassembling tool
2 x unlocking tool
Short reference
Optional accessories
Flush mount kit TSFB 10V
Surface mount kit TSSH 10V
3.5 Licences
Intercom Client licence
This licence enables the default Intercom Client functions, including audio functionality at up
to 7 kHz, depending on the audio hardware used.
L-ICCAA1: Licence for one Intercom Client
L-ICCAA1-4: Licence for four Intercom Clients
L-ICCAA1-8: Licence for eight Intercom Clients
Non-audio licence
This licence enables the default Intercom Client functions without on-board audio support. Ex-
cellent audio quality can be achieved by controlling external of external Commend Audio hard-
ware (e.g. ET 908H, ET 908A, EE 811A, EE 900A, etc.).
L-ICCNA1: Licence for one Intercom Client
L-ICCNA1-4: Licence for four Intercom Clients
L-ICCNA1-8: Licence for eight Intercom Clients
Direct dialling licence
Each licence activates one direct dialling module with 12 direct dialling buttons in phone. There
is a maximum of 8 direct dialling modules which can be used per Intercom Client.
L-ICCDDA: Licence for one direct dialling module
L-ICCDDA-4: Licence for four direct dialling modules
L-ICCDDA-8: Licence for eight direct dialling modules (PRO5U licence required)
Video monitor licence
This licence unlocks the full range of functions provided by the Commend video feature. Bidi-
rectional video and surveillance support with video connections from and to Commend com-
ponents and third-party equipment. The Intercom Client can only have one video monitor mod-
ule.
L-ICCVA: Licence for one video monitor module
L-ICCVA-4: Licence for four video monitor modules
L-ICCVA-8: Licence for eight video monitor modules
3.6 Line length in LAN
The maximum line length of Cat.5 cabling in a LAN is 100 m (328 ft) e.g. from switch to station.
ATTENTION: Non-audio licence required
If only a video (L-ICCVA) licence and/or a direct dialling (L-ICCDDA) licence is needed, a non-
audio licence (L-ICCNA) is required also.

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3.7 Dimensions
3.7.1 Front panel – TS 8210V I
Measuring units in mm (in), not to scale!
240 (9.45)
360 (14.17)
139 (5.47)
224 (8.83)
52
(2.04)

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3.7.2 Flush mount kit – TSFB 10V (accessory)
Measuring units in mm (in), not to scale!
3
(0.12)
39
(1.54)
45
(1.77)
336 (13.23)
360 (14.17) 380 (14.96)
348 (13.70)
220 (8.66)
200 (7.87)
240 (9.45)
227 (8.94)
+2
- 0
+4 - 0
80 (3.15)
270 (10.63)
()
()
()

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3.7.3 Surface mount kit – TSSH 10V (accessory)
Measuring units in mm (in), not to scale!
80 (3.15)
270 (10.63)
340 (13.39)
170 (6.69)
240 (9.45)
360 (14.17)
3
(0.12)
40
(1.57)
45
(1.77)
~1
(0.04)
22
(0.87)
130 (5.12)
23.5
(0.93)

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4 Installation
4.1 Mounting
4.1.1 Recommended mounting height
It is recommended to mount the upper edge of the station approx. 1.65 m (5.4 ft) from the fin-
ished floor. Adapt the mounting height to individual needs. For barrier-free operation, it is rec-
ommended to mount the station with enough space to walls or corners.
ATTENTION: Mounting instructions
Do not expose the station to extreme temperatures (see “Technical data”).
Do not expose the station to direct sunlight.
For flush mounting, the flush mount kit TSFB 10V is required (available separately).
For surface mounting, the surface mount kit TSSH 10V is required (available separately).
Observe the country specific standards for installation, mounting and configuration.
When opening the station, ESD precautions must be observed.
The station may only be opened by authorised service engineers.
Ensure the correct mounting direction: The microphone has to be located at the bottom
edge of the station and it may not be covered.
To observe the EU guidelines, the snap-on ferrite (in the extent of supply) has to be
snapped on the LAN cable.
Make sure that the functional earth is connected.
(KPKUJGFƃQQT
approx. 1.65 m (5.4 ft)

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4.1.2 Mounting the flush mount kit TSFB 10V – wall mounting
Snap in
Insert cable
Pull back tight
..... IP65 cable feed through
For the installation of cable grommets, see illustration.
Note: Use a separate grommet for each cable.
1
..... Flush mount box
Mounting using mounting kit
Note: - The flush mount box has to be mounted flush with the wall.
- Ensure the correct mounting direction: The microphone has to be located at
the bottom edge of the station and it may not be covered.
- Sealing material for the space between the wall and mounting box must be obtained from
other sources.
2
Fix the flush mount box, the spacers and the mounting brackets into place with screws.
2a
To prepare for plastering, it is recommended to fix the flush mount box to
the wall using the mounting holes on the mounting brackets.
2b
Before plastering, insert the flush mount cover (not pictured).
2c
1
2a
2b
2
1

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4.1.3 Mounting the flush mount kit TSFB 10V – cavity mounting
Mounting on a cavity wall is possible for walls with a thickness of up to 35 mm (1.38 in). In case
of thicker walls, it is recommended to mount the flush-mount box with RAWL® spring toggles
M3x50 (not in the extent of supply).
1
Snap in
Insert cable
Pull back tight
..... IP65 cable grommet
..... Flush mount box
Mounting using mounting kit
Note: - The flush mount box has to be mounted flush with the wall.
- Ensure the correct mounting direction: The microphone must be located at
the bottom edge of the station and it may not be covered.
- Sealing material for the space between the wall and mounting box must be obtained
from other sources.
For the installation of cable grommets, see illustration.
Note: Use a separate grommet for each cable.
1
2
Glue the mounting brackets onto the backside of the wall.
Use the four mounting screws to fasten the flush mount box into place.
2a
2c
Additionally it is possible to screw the mounting brackets onto the wall.
2b
1
2a
2c
2b
2

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4.1.4 Mounting the surface mount kit TSSH 10V
2
1
2a
..... IP65 cable grommet
2
..... Surface mount kit (metal)
1
If the cable inlet at the backside of the surface mount box is used,
the cable must be inserted in the cable grommet before mounting
the surface mount box.
2a
If the cable inlet at the bottom of the surface mount box is used,
the cable grommet from the front panel box must be used (not pictured).
Note: Cable grommets for the surface mount box must be ordered separately!
2b
2b
Mounting using mounting kit
Note: - The cable inlet must be on the bottom of the surface mount kit.
- Ensure the correct mounting direction: The microphone must be located at
the bottom edge of the station and it may not be covered.
For installation of cable grommets, see illustration.
Note: Use a separate grommet for each cable.
Snap in
Insert cable
Pull back tight

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4.2 Connection
ATTENTION: Connection
To avoid cable damage, observe the recommended cable routing.
Use the recommended power supply and cabling.
The device does not support PoE.
Functional earth must be connected.
Use the snap-on ferrite on the specified section of the Ethernet cable.
ATTENTION: ET 908H
The module ET 908H must not be removed or replaced.
ET 908H board
Recommended
cable routing
Functional
earth
Power supply
Min.
Cat.5
External power supply
12 VDC, min. 2.5 A
(10–16 VDC)
RJ45 plug
Snap-on ferrite
Cable tie

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5 Configuration
5.1 Start-up
Follow the instructions below to start-up the outdoor touch screen station for the first time:
5.1.1 Touch screen station
Open the login screen
1. Start the station. Per default, the station is started in kiosk mode. (Default password: “inter-
com”).
2. Kiosk mode can only be ended by tapping on predefined touch points: Tap the edge of the
screen in the following order: top right, bottom right, top left, bottom left (for further infor-
mation, “Touch screen station” on page 19).
3. To leave the kiosk mode, click “OK”.The login screen opens.
Configuration with the Intercom Client
1. In the login screen, select the user “Admin”, to switch to the administrator mode.
2. As soon as the admin user is logged in, the password has to be changed. Follow the instruc-
tions on the screen.
ATTENTION: Disconnect the device from the internet!
To avoid unintended program installation after the configuration it is recommended to disable
the permanent internet connection of the device.
ATTENTION: Change administrator password
By default no admin password is set. To log in via a remote desktop, an administrator pass-
word is mandatory. Set an appropriate password.

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Optional: Changing of the IP settings (DHCP or static IP address – see also “CCT 800”
on page 21). Per default, the station has a static IP address (10.10.1.110). The IP address can
be modified in the Windows IP settings. If a static IP is selected, make sure the correct sub-
net mask is configured.
3. Open the Intercom Client (e.g. via the icon on the desktop).
4. When the Intercom Client is active, keep pressing the Intercom Client icon in the taskbar un-
til you can select “Settings”.
5. Tap button Admin mode and enter the password for the Intercom Client (default: inter-
com).
6. Make the desired settings in the Intercom Client.
7. Save the settings and close the Intercom Client.
Optional: import the Web View files onto the touch screen station using one of the following
methods:
Remote Desktop
Windows File Sharing
5.1.2 IP Station Config
Configuration ET 908H
1. Open the program IP Station CCT 800.
2. Configure the built-in module ET 908H via IP Station Config (see “IP Station Config” on
page 20).
5.1.3 CCT 800
Settings
1. Open the program CCT 800.
2. Configure the module ET 908H and the Intercom Client via CCT 800 (see “CCT 800” on page
21).
NOTE: When using a cam server
To change the camera configuration (see “Configuration of the camera” on page
22).
All further information concerning the settings of the Web view of the Intercom Client
can be found in the manual “Intercom Client for Windows”.
ATTENTION: Touch points
It is recommended to remove the maintenance touch points (see “Touch screen station”
on page 19).
GOOD TO KNOW: Optional – touch screen customization
With the Touch Screen Mode the touch screen can be adjusted to the respective environmen-
tal conditions.
1. In Windows, open the application Panasonic PC Settings Utility.
2. Go to the tab Settings.
3. To open the Touch Screen Mode, click on . The following modes are available:
Pen – function is not supported
Pen/Touch – function is not supported
Touch – default setting
Touch (Glove) – suitable for operating with a glove on
Touch (Water) – suitable for operating with splash water (default setting)
A
B

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5.1.4 Touch screen station
Complete the configuration
1. Restart the outdoor touch screen station.
2. The station starts in the kiosk mode.
5.1.5 Touch screen station
Touch points to end Web View
To end Web View follow the instruction below:
1. Tap the edge of the screen in the following order: top right, bottom right, top left, bottom
left (see following illustration)
2. To leave the kiosk mode, click “OK”.The login screen opens.
Modification of the touch points
Depending on customer requirements, the combination of touch points to end the Web View
can be changed. It is possible to move or delete individual points or to add new ones.
The Touch Points are defined in the following section of the settings file (C:\ProgramData\Com-
mend\IntercomClient\Accounts):
<Maintenance Touch Points>
<Rect>
<Location>
+X
+Y
100%
100%
90%
90%
10%
10%
42
1
3

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<X>90</X>
<Y>0</Y>
</Location>
<Size>
<Width>10</Width>
<Height>10</Height>
</Size>
</Rect>
<Maintenance Touch Points>
<Rect>: The touch points are defined as rectangles.
<Location>: Shows the location of the touch point.
<X>, <Y>: The values entered referred to a percentage of the screen size.
<Size>: Indicates the size of the point.
<Width>, <Height>: The entered figures refer proportional to the size of the screen.
5.1.6 IP Station Config
Configuration ET 908H
Follow the instructions below to configure the module ET 908H in IP Station Config. Optionally,
the station can be configured with active ( ) or inactive ( ) DHCP:
Configuration – DHCP active
1. Open IP Station Config.
2. In the drop-down list BootMode, select “Boot as IoIP”.
3. Activate the checkbox DHCP.
4. In the field Mac, the MAC address of the IP subscriber is indicated (cannot be configured).
5. In the field Card-IP, enter the IP address of the IP subscriber card that shall be allocated to
this IP subscriber.
6. In the field Port, the standard destination port number can be entered (by default,
“16400”). The port numbers must only be changed for special configurations with NAT.
7. With activated DHCP, activate the checkbox DYN in order to activate the dynamic registra-
tion via the MAC address.
8. Click on Write settings.
Configuration – DHCP inactive
ATTENTION: Deactivate the touch points
After the configuration, it is recommended to remove the maintenance touch points. To
deactivate the touch points comment out the tags <Rect> (e.g. <!--<Rect> ... </Rect>-->).
A deleted or incorrect touch point configuration can be edited in a remote desktop session
or via file access.
Write down the computer name and the IP address to enable the connection by remote
desktop.
ATTENTION:
The module must be booted as IP subscriber.
ATTENTION: Function must also be activated in CCT 800
This function must also be activated in CCT 800.
A
B
A
B