comPPage PIA3264 User manual

Paging Interface Adapter
Model PIA3264
Revision 2.3.4

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Information in this document is subject to change without notice. Companies, names, and data used in examples
herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form
or by any means, electronic or mechanical, for any purpose, without the express written permission of comPPage®,
Inc. All rights reserved. Printed in the United States. Microsoft, MS, Microsoft Windows XP are all trademarks of
Microsoft Corporation.
NOTIFICATION OF COPYRIGHT
This software package associated with the Paging Interface Adapter (“software”) is a proprietary product of
comPPage®, Inc. and is protected by copyright laws and international treaty. You must treat the software like any
other copyrighted material, except that you may place the software on a single hard disk, provided that you keep the
original software solely for backup or archival purposes. Copyright laws prohibit making additional copies of the
software for any other reason.
SOFTWARE LICENSE AGREEMENT
Read this license Agreement before using the software. This agreement is a legal contract between you, the end user,
and comPPage®, Inc. governing your use of the Software. This agreement shall also be binding on any subsequent,
authorized licensee. If you do not wish to agree to the terms of this Agreement, promptly return the complete
package to the distributor from whom you obtained this product. You will receive a full refund provided you return
the equipment in its original packaging. If you have any questions concerning this Agreement, contact:
comPPage®, Inc.
Attn: Customer Service [phone])
3900 Woodlake Blvd.
Suite 208
Greenacres, Florida 33463
LICENSE
1. comPPage®, Inc. grants you the right to use the Paging Interface Adapter and software .
2. You may not sub license, rent, or lease the software, but you may permanently transfer your license to use the
software and accompanying materials by delivering to another party the original materials comprising the software
package, including the title page of the reference manual. You must also simultaneously destroy all copies of the
accompanying materials in your possession. Such transfer terminates your license to use the software. The new
recipient of the software and accompanying materials accepts this agreement and is licensed under the terms of this
agreement upon initially using the Software.
3. You may not de-compile, disassemble, reverse engineer, copy, transfer, or otherwise use the software except as
stated in this Agreement.

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Table of contents
License................................................................................2
Description.........................................................................4
Main board and contact logic card....................................5
Change pc IP address........................................................6
Default User ID and Password...........................................7
Change User ID and Password..........................................8
Local Area Network Install.................................................9 10
RS485 Install.......................................................................11
Program Overview..............................................................12 –15
Programming Contacts for Elapse Time Report...............16
Escalation and Repeat Settings ........................................17
Development of Default Voltage Input File .......................16 - 18
Development of Default Non-Voltage Input File ...............18 - 20
Maintenance .......................................................................20
Reports ...............................................................................21 - 24
Edit zone/room ...................................................................25
Mixed inputs.......................................................................25
Master-Slave Programming & Search...............................26
Micro SD Card ....................................................................26 - 27
Installation..........................................................................28 - 30
Master / Slave connectively / Troubleshooting.................30
Specifications/Terms/Cable Pin Out .................................31
Connection Diagram ..........................................................32
PIA Controller Information.................................................34

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Paging interface adapter
Pia3264
Paging interface adapter
The Paging Interface Adapter unit is an alarm contact input device with 16 inputs and upgradeable to 64. The unit is
programmable by the user, using Microsoft™ Web browser program. Each unit has it own IP address. Simply enter
the IP address on the address line. All data is password protected. The PIA can be programmed from a stand alone
PC with an Ethernet card using a supplied RJ45 Crossover cable, or over the Local Area Network or any where from
the internet. The PIA has added protection; it can be programmed to sending a health check page at a time selected
by the user. This will notify the user the system is operating properly.
The PIA will accept Dry (no voltage) contact closure or Voltage, high or low, input. Voltage input range is 6 to 45
volts AC or DC. Each input is fused to protect the inputs in case voltage is applied to a contact input that has been
configured for no voltage. Each contact can be configured for a different individual pager ID (cap code), Alert type
(A, B, C, or D) and repeats ranging from none, 1-4, or until Change of State. Time interval between repeats can be
select from 1 minute to 59 minutes. The paging protocol is a global setting of either Scope™, Motorola™TAP v1.8,
COMP2 and WaveWare ™. In addition the PIA supports shift changes, escalation of pages and 2 pulse rates.
The Unit is designed with a 59 Mhz processor and a 1 GB removal SD Micro card. This SD card will store all logs,
Contact programming information and Database information. The card is removable allowing the user to save
all the programmable data onto a Laptop or Desktop PC in case reprogramming is necessary. The complete
procedure will be explained later in this manual.
The PIA can be daisy chained together via RS485 Cat 5 RJ45 cabling or connected to a Local Area Network to
support up to 576 contact inputs.
comPPage’s Paging Interface Adapter (PIA3264) is a unit that was Designed, Developed and Manufactured in the
USA. Each unit has a Limited Lifetime Warranty.

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The Paging Interface Adapter (PIA3264) is upgradeable to 64 inputs by installing additional Logic Cards
(CTBD4) that will activate four inputs per card.
Fuse for Non-Voltage Operation (Always install to the outside)
Main Board
12 volt supply LED
3 volt supply LED
5 volt Supply LED
Processor Board
and 1GB Storage Card
Input Terminal Strip
Fuse Holder 1 –32 inputs (TB1 +, TB2 -)
In Front
Contact Logic Board
Indicates Ethernet Connection Indicates
2-Green, 1-Yellow SD Card
Present
ENSURE ALL POWER IS REMOVED BEFORE INSTALLING OR REMOVING
THE CONTACT LOGIC BOARD AND/OR MICRO SD STORAGE CARD

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All IP addresses on a network or stand alone PC must be in the same IP address string. I.e.. 192.168.1.100
If your system does not support the IP series 192.168.1.239, which is the IP string address the PIA is
shipped with, you must re-assign the IP address of the PIA or your local PC. This can be done by
following the steps below.
Note: Be sure to check with your network administrator before proceeding.
CHANGING PC IP ADDRESS
1. Locate and Change IP Address.
a. Select Start, Connect To, Show all Connections.
2. Right click on your Local Area Connection and select Properties.
3. Right click Internet Protocol (TCP/IP) and select Properties.
4. Select Use the following IP address. This will un-select Obtain an IP address
automatically.
5. To the right of the IP address enter the new IP address. 192.168.1.235.
6. Enter the Subnet mask 255.255.255.0.
7. Select OK to exit the screen.
8. Re-boot your PC and you are ready to log onto the PIA.

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DEFAULT USER ID and PASSWORD
The unit is shipped with a default log on User ID and Password. You should change the log on and
password before proceeding.
User Name: comppage
Password: pia3264
LOGGING ON TO THE PIA3264
1. Connect the PIA to a stand alone PC using the supplied Network Cross Over cable or connect to
your network hub using the supplied Network Patch cable.
2. Apply power to the PIA and turn on unit, the GREEN power light will illuminate.
It will take approximately 40 seconds from power up for the unit to become operational.
3. On the PC Internet Explorer Browser address line, enter the Paging Interface Adapter IP
address. The IP address can be found on the main board. (192.168.1.239)
4. The following screen will appear.
5. When configuring the operation of the PIA with a Host System, select
Configuration Settings.
6. Enter the default User Name and Password.[Use id: comppage, Password- pia3264]
7. Click OK.
8. The Global Setting screen will appear.
9. If you are authorized to view and print reports, select Reports.
10. Enter the default User Name and Password.[Use id: default, Password- pia3264]
11. Report selection is only active on the Master Unit.
Note: Do Not Check [Remember My Password]. Anyone with access to the computer
Has the ability to access the programming or reports on the PIA3264.

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CHANGING USER ID and PASSWORD
1. Select the Change Programming Authentication Settings button at the bottom of the screen.
2. The Change UserID / Password screen will appear.
2. After entering your new information, select Set Progm Auth.
3. The new information will be effective the next time you log onto the PIA3264.
4. Save this information in a secure place. If it is lost there is NO way to log onto the unit.
5. The same procedure is used for changing the Log on and Password for the Reports.
6. For the new password/user id to take effect CYCLE THE POWER on the PIA.
Note: You may use the same password for both Programming and Reports but may not use the
the same Log On ID.
UserID and Passwords
can be Alpha or alphanumeric
with a Maximum Length of 11
characters and no spaces.

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LOCAL AREA NETW0RK INSTALLATION
Note: Unit Must be Ordered with Network Firmware before the units can be placed on a network.
Changing PIA3264 IP Address on the Master
If you are installing the PIA3264R2 as a single master unit or with additional slave units on a Local Area
Network, all IP addresses have to comply with the numbering sequence of the network you are installing
the units.
If the default IP address on the PIA3264 is not compatible with your network, you need to access it from
the Internet browser screen and assign a new IP address. You must log on to the PIA3264 to change the
IP address.
1. Connect the PIA to a stand alone PC using the supplied RJ45 Cross Over cable.
2. Apply power to the PIA and turn on unit, the GREEN power light will illuminate.
3. On the PC Internet Explorer Browser address line, enter the Paging Interface Adapter IP
address.
4. When the log on screen appears, enter your log on information.
5. The following screen will appear.
6. On the Global Setting page, in the space next to the Master’s IP Address, enter the new IP
address. Be sure to record the new IP address. If you forget the new IP Address, there is no way
to access the PIA3264. If no Slave Units are going to be connected, disregard the IP Address
after Unit ID and Netmask and Gateway. These will be explained later in this manual.

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7. After entering the new IP address, go to the bottom of the page and click on Save Database.
This will write the new address to memory.
8. You MUST cycle the power on the PIA3264 before the new IP address will be effective.
IP Addresses of Slave Units
Each Slave unit must have a different IP Address and different from the Master Unit. However, it must be
in the same number string. Ie 192.168.1.... If Slave units are to be connected to the master via RS485 or
connected to the Local Area Network, you must assign new IP Addresses. If connected to a LAN check
with the network administrator for correct Sub Mask and Gateway numbers. It may not be necessary to
change these numbers.
On each Slave you must enter the Master’s IP Address and the Slave’s IP Address. At the same time you
will select which Slave unit you are programming. Select from the drop down next to the Unit ID. Selection
is from S1 to S8.
Network Connection
S1 S2 S3
Master
Switch/Hub
RS232
CX5A Paging Transmitter

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RS485 Installation
If installing a Master PIA3264R2 and additional Slave units, each unit must have a different IP address.
However, the IP addresses must be in the same number sequence.
Changing PIA3264 IP Address on the Master or Slave
If the default IP address on the PIA3264 needs to be changed, you need to access it from the Internet
browser screen and assign a new IP address. You must log on to the PIA3264 to change the IP address.
1. Connect the PIA to a stand alone PC using the supplied RJ45 Cross Over cable.
2. Apply power to the PIA and turn on unit, the GREEN power light will illuminate.
3. On the PC Internet Explorer Browser address line, enter the Paging Interface Adapter IP
address. [192.168.1.239]
4. When the log on screen appears, enter your log on information.
5. The following screen will appear.
7. On the Global Setting page, in the space next to the IP Address, enter the new IP
address you want the unit to have. Be sure to record the new IP address some where, if you
forget it there is no way to access the PIA3264 once you log off. If no Slave Units are going to
be connected, disregard the IP Address after Unit ID.
8. After entering the new IP address, go to the bottom of the page and click on Save Database.
This will write the new address to memory.
You MUST cycle the power on the PIA3264 before the new IP address will be effective

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PROGRAMMING OVERVIEW
Global Settings
All programming is accomplished on the Master unit.
Any Field not filled in will be disregard.
Date and Time
The unit has a RTC (real time clock). You must set the clock to the current time so all Logs and
Reports will reflect the correct date and time.
1. Date –type the complete date including slash marks. (05/01/2008).
2. Time –the unit use a 24 hour clock. You must enter all digits include colons.(02:15:00)
Master IP Address
The Address of the Master unit being programmed.
Host System
Select the Host Nurse Call System you will be attaching this unit. The program will automatically
set the correct sample rate for the Slow and Fast pulse rate. If a host system selection is not
required, and you are using a momentary contact closure, select Fast Trigger Input. This will set
the input contact closure time for detection to less than 75 mS. This will accommodate both
Voltage and Non-Voltage input. Not for use with pulsing inputs.
Unit ID
Select the type of unit to be programmed. Each unit must be identified as a Master or Slave
1 thru 8.
1. Master
2. S1 –S8
IP Address of Slave
Enter the IP Address of the Slave unit you are programming.
NetMask
Enter the netmask number obtained from your network administrator if required.
Default Gateway
Enter the Gateway number obtained from your network administrator if required.
Master/Slave Port Setup
This setting is use to control the data speed on the RS485 bus. It is factory set and should only be
changed if you are having EXTREME difficulty with the master unit communicating with the
slave(s) units.

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Paging Protocol
1. Select the paging protocol of the paging encoder installed.
a. Scope™
b. Motorola Comp2™
c. WaveWare™
d. Motorola TAP V1.8™
Communications Port Parameters
This setting must match the port settings of the paging encoder installed.
1. 9600 n-8-1
2. 9600 e-7-1
3. 2400 n-8-1
4. 2400 e-7-1
5. 1200 n-8-1
6. 1200 e-7-1
Total Number of Contacts
Each PIA3264 has a capacity for 64 inputs. This selection is where you will enter how many inputs
are installed in the unit you are programming. (maximum of 64)
1. Master with 64 inputs –Enter 64
2. Master with Slave attached –Enter 64
3. The Master will know which contacts are on the Slave and which are on the Master.
Example: Master with 64 inputs and 1 slave attached with 16 inputs. On the Contact
Programming screen you would program the first 64 contacts with the information of
the inputs connected to the master. The next 16 contacts (65-80) you would program for
the information of the inputs connected to the Slave.
Monitoring Pagers
This option has two global pager IDs that can be identified so all alarm notification will be
sent to the Monitoring Pagers, as well as other pager IDs that are for specific alarms.
1. Enter Pager Cap Codes and Alert type [A,B,C or D].
Note: This option is not available when using Non-Voltage (Dry) input.
System OK Check
This selection allows the user to select a pager ID and time interval for the system to transmit a
SYSTEM OK check-in message.
1. Enter Pager ID. (after the screen has refreshed the leading zero will not be displayed, this is
Normal)
2. Enter Alert Type
3. Select the time interval.

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Shift
This option allows for shift change paging automatically.
1. Check Shift Schedule (All Shifts must be on the same day)
2. Select the start time of Shift One..ie 00:05, select the ending time ..ie 06:00.
3. Select the start time of Shift two. Ie 06:00. Continue for all three shifts.
Note: The ending and start time of shifts will overlap. However, any call that
is activated during a 1 minute time frame of the overlap, will be sent to
both shifts paging receiver.
4. If the Shift three is not completely filled out to complete the 24 hour period, the
unused time will be considered as Shift three and any page during that time will
go to shift three pager.
Save Database
After selecting all the global settings, select SAVE DATABASE to write all the parameters to the
processor memory. Changes will not be effective unit you have saved them to the database.
Function Button
Save Database
Select to write programmed data to on board processor.
Contact Settings
Displays the Contact Input zones to be programmed.
Program Authentication Settings
Allow the user to change log on ID and Password for Contact Programming
Report Authentication Settings
Allow the user to change log on ID and Password for Creating/Viewing/Printing Reports
Contact Input Definition
1. Dry Normally Closed (N/C).
a. Active Message Open state.
b. Reset Message Closed State.
c. Repeats will occur on Open state.
2. Dry Normally Open (N/O)
a. Active Message Closed state.
b. Reset Message Open state.
c. Repeats will occur on Closed state
3. Voltage Alert Low
a. Active Message and Repeats when NO voltage is present.
b. Reset Message when voltage (6-50 Volts AC/DC) is present.
4. Voltage Alert High
a. Active Message and Repeats when Voltage IS present.
b. Reset Message when NO voltage is present.

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Note: The above description of the contact inputs does not effect the installation using either
1 or 2 Pulse Rates. All functions of the unit will be triggered from the original selection
of Voltage High or Low. Pulsing is not available when Dry Contact input is selected.
Contact Input Screen
All contact programming is accomplished on the Master Unit.
Any field not filled in will be disregarded
Contact Input Programming
Each contact input can be programmed for individual messages for each state. The user can
select the type of input, Voltage or Non-Voltage and normal state of that contact. Each contact
can be programmed with different Pager IDs, Repeat times and Escalations. The PIA is shipped
with 16 inputs standard, upgradeable to a total of 64 in blocks of 4. The unit can be set for all
voltage or all dry (no voltage). In addition the inputs can be divided into voltage and dry inputs.
If the unit is divided voltage and non-voltage, it must be in blocks of 4. Example. 1-4 Voltage,
5-8 Dry

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Programming Contacts for Elapse Time Reports
If the PIA3264 is being connected to a Nurse Call Host system and Elapse Time reports are required,
ensure the room number is used as part of the Active, Reset, Pulse one and Pulse two message. The
system will compare the time the Zone was activated to the time it was reset. It must have some means
to determine one zone from another. Since the room number may not always be the same as the zone
number, it is recommended to use the room number. It is recommended to use three digit. (001-999).
PROGRAMMING INPUTS
Create Default File
All programming is accomplished on the Master unit. The Slave only has to have a Unit ID, IP
Address and how many contact inputs are available, and if connecting to a Call System that outputs
Pulsing, select the correct Host System. Example: if four logic cards are installed in the slave, the
selection would be 16 contacts. If you are installing a master and 1 slave, the master has 64 inputs and the
slave has 16. You would Select Master and 1 slave on the Global Setting Screen of the master. On the
Slave you would select S1 and 16 contacts on the Global Setting Screen. When you program the Contact
Screen information you enter the data for ALL the input on the master unit, 1-64 and the information for
the inputs on the S1 unit, 65-80.
Voltage Input (Contact Programming Screen)
Start on Zone input #1
1. Select the Type of inputs. (see page 10 for definition)
a. Voltage Alert High
b. Voltage Alert Low
2. Enter Room No. 001-999 if applicable. If Bed Identifier is used Voltage Input Logic
select A thru E. Be sure to include that identifier in the message Card w/o Fuses
text.
3. Enter Active Message
This is the message that will be sent to the pager when the zone is activated.
Ie.. Steady Voltage applied or No Voltage
4. Enter Reset Message
This is the message that will be sent to the pager when the zone is reset.
Example Alarm Panel: Zone1 Alarm Reset or Cancelled
Example Nurse Call System: Room XX Reset, Cancelled, Cleared
5. If a Host System was Selected from the drop down menu on the Global Setting Screen,
you MUST check Pulse 1 or Pulse 2 or both for the correct message to be sent to the
Pager when a slow or fast pulse is detected.
a. AiPhone
b. Cornell
c. Dukane
d. Engineered Electronics
e. Heritage MedCall
f. TekTone

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7. Enter the message to be sent to the pager when Pulse 1 and Pulse 2 is activated.
8. If Shift was not checked on the Global Setting, pager Id information will only come
from shift1 Pager row. If Shift was selected on the Global Setting, all three columns
must be filled in.
a. Pagers for Shift 1 are shown on the first row .
b. Pagers for Shift 2 are shown on the second row.
c. Pagers for shift 3 are shown on the third row.
Escalation
Per Contact
Repeat/Intervals
Repeats & Escalation Chart –Sample
Repeat Interval Escalation Pages Sent
0
----
----
Original Page only.
1
2
1
Original , 2 min later 1st Repeat, 1st Escalation will
activate at the end of the time entered in the box next to
the Alert type.
2
2
3
Original , 2 min later 1st Repeat, 2 min later 2nd Repeat,
1st Escalation the time set, 2 Esc. The same for the3rd
Esc. When zone is physically reset, Original and Esc
pagers will be notified.
RUR(repeat
until reset)
5
0
Original , and every 5 minutes till the point is reset .
Note: Resets will not be transmitted or logged unit the zone is physically reset.
8. Pager ID
a. If no pager number is required, the blank must have 7 zeros entered.
b. Protocol selections determine what type of pager IDs are used. Example:
Scope –0100800 (7 digits) TAP –100 (3 digits), WaveWare –100 (3 digits)
Comp2 –100 (3 digits).
c. Select the alerts type for each pager id entered. Alerts A –D.
9. Select the number of Repeats and Interval for each contact.
a. Repeat 0 -5 or RUR (repeat until reset)
b. Interval 2 ,5,10,15,20,30 Minutes, 1 or 2 hours.
c. Escalation time up to 1 hour. Enter in minutes.
Active Msg Pager IDs
Shift 1
Pulse One Pager IDs
Shift 1
Pulse Two Pager IDs
For shift 1

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10. Select Save to Zone -
In order to reduce redundant key strokes, you can duplicate your original entry and then
edit the area that requires changing.
a. Enter the zone you are copying in the first blank.
b. Enter the ending zone you want to program.
Ie.. Save to: 2 to 32. This will copy all data from zone 2 to 32.
c. The screen will refresh and display Zone 32 (the last zone number
you entered.
d. Select Save to Zone
11. Editing Default file using FIND ZONE
a. In the box next to Fine Zone, enter the number of the contact you want
to edit.
12. Select Fine Zone.
13. The zone information for the zone you entered will appear. You can now make
changes.
14. Editing Default file using Prev or Next
a. In the box next to Fine Zone, enter the number of the contact you want
to edit.
b. Select Fine Zone.
c. The zone information for the zone you entered will appear.
You can now make changes.
15. Select Next to display the next input to be programmed
a. Continue until all inputs have been programmed.
Non-Voltage Input (default)
If the unit was ordered for Non-Voltage input, you must have the Fuses inserted and the black
Jumper attached to JP3 for non-voltage input contacts 1-32 or JP4 for non-voltage input contacts
33-64. JP3 and JP4 is located at the top(where the power connector is located) of the PIA on the
right and left side of the unit.
Start on Zone #1 Removal Fuse
1. Select the Input Alert Type.
a. Dry N/O
b. Dry N/C
2. Enter Room Numbers 1-9999 if applicable.
3. Enter the Active Message information.
Dry Contact Input Logic Card
4. Enter Reset Message Information. with Fuses Installed.

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6. If Shift was not checked on the Global Setting page, only shift 1 pager in the
first column will be active. If Shift was selected on the Global Setting, all the
pager ids will be active.
a. Pagers for Shift 1 are shown on the 1st row .
b. Pagers for Shift 2 are shown on the 2nd row.
c. Pagers for shift 3 are shown on the 3rd row.
7. Column 2 & 3 are for Pulse 1 and Pulse 2. Pulsing is not available for Non-Voltage
input.
Active message
Pager IDs
7. Pager ID
a. If no pager number is required, the blank must have 7 zeros entered.
b. Protocol selections determine what type of pager IDs are used.
Scope –0100800 (7 digits) TAP –100 (3 digits), WaveWare –100(3 digits)
Comp2 –100 (3 digits)
c. Select the Alerts type for each pager ID. Alerts A-D.
8. Select the Repeat and Interval for each contact.
a. Repeat 0 -5 or RUR (repeat until reset)
b. When RUR(repeat until reset) is selected, ESCALATION function is not
available.
c. Interval 2 ,5,10,15,20,30 Minutes, 1 or 2 hours.
9. Select Save to Zone -
In order to reduce redundant key strokes, you can duplicate your original entry
and then edit the area that requires changing.
a. Enter the zone you are copying in the first blank.
b. Enter the ending zone you want to program.
Ie.. Save to: 2 to 32. This will copy all data from zone 2 to 32.
c. The screen will refresh and display Zone 32 (the last zone number
you entered.
d Select Save to Zone

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10. Editing Default file using FIND ZONE
a. In the box next to Fine Zone, enter the number of the contact you want to
edit.
11. Select Fine Zone.
12. The zone information for the zone you entered will appear. You can now make
changes.
13. Editing Default file using Prev or Next
a. In the box next to Fine Zone, enter the number of the contact you want
to edit.
b. Select Fine Zone.
14. The zone information for the zone you entered will appear. You can now make
changes.
15. Select Next to display the next input to be programmed
a. Continue until all inputs have been programmed.
When all programming is complete, select [PRINT DATABASE].
Retain this copy and place a copy with the unit for any future questions or changes.
Function Buttons Page Two
1. PREV Go back to the previous input zone.
2. NEXT Move to the next input zone.
3. SAVE ZONE Save all data to memory.
4. PRINT DATABASE Print a record of all information in current file.
5. FIND ROOM Search feature, displays data for the room number entered.
6. FIND ZONE Search feature, displays data for the zone number entered.
7. SAVE TO ZONES Save displayed data to all zones entered.
8. PRINT REPORTS User can select from the reports database and create custom
Reports.
9. MAINTENANCE:Do not use this Option unless you are the Data Administrator.
When this option is selected the below screen will appear.