ComsecTR TOTAL RECALL DESKTOP Instruction Manual

Total Recall Desktop & Rack – Installation and Administration Guide
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Installation & Administration Guide
TOTAL RECALL
DESKTOP & RACK
Version 8.5.0
Date: December 2009
Copyright © 2009 ComsecTR Pty Ltd. All rights reserved. The information in this publication is subject to change without
notice. ComsecTR Pty Ltd assumes no responsibility for any errors that may appear in this publication.
All trademarks are property of their owners.
For more information visit Total Recall on the Web at www.totalrecallvr.com.

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Table of Contents
ABOUT THIS MANUAL ..............................................................................................................................................7
1.INTRODUCTION ..................................................................................................................................................7
2.CONVENTIONS AND TERMINOLOGY..........................................................................................................7
2.1.CONVENTIONS ...................................................................................................................................................7
2.1.1.References.................................................................................................................................................7
2.1.2.Notes .........................................................................................................................................................7
2.1.3.Warnings...................................................................................................................................................7
2.1.4.Procedures................................................................................................................................................7
2.1.5.Screen Navigation ....................................................................................................................................8
2.2.TERMINOLOGY ..................................................................................................................................................8
TOTAL RECALL...........................................................................................................................................................9
3.OVERVIEW OF TOTAL RECALL....................................................................................................................9
3.1.WHAT IS TOTAL RECALL?.................................................................................................................................9
3.2.STANDARD FEATURES.......................................................................................................................................9
3.3.OPTIONAL FEATURES ........................................................................................................................................9
4.COMPLIANCE STATEMENT..........................................................................................................................10
4.1.EUROPEAN MODEL..........................................................................................................................................10
4.2.NEW ZEALAND MODEL...................................................................................................................................10
4.3.USA MODEL ...................................................................................................................................................11
5.SAFETY INFORMATION..................................................................................................................................12
6.POWER .................................................................................................................................................................13
7.PREVENTATIVE MAINTENANCE ................................................................................................................13
8.CHANNEL UPGRADES.....................................................................................................................................13
8.1.ANALOG CHANNEL UPGRADES.......................................................................................................................13
9.UNPACKING........................................................................................................................................................14
10.GETTING TO KNOW TOTAL RECALL ...................................................................................................14
10.1.UNIT LAYOUT –FRONT...............................................................................................................................15
10.1.1.Headphone Jack .....................................................................................................................................15
10.1.2.Line Output Jack.....................................................................................................................................15
10.1.3.Volume Control Thumb Wheel...............................................................................................................16
10.1.4.DVD/CD or Optional BD Writer...........................................................................................................16
10.1.5.Speaker Grill...........................................................................................................................................16
10.1.6.Cooling Fan Vent ...................................................................................................................................16
10.1.7.Front Panel On/Off Switch.....................................................................................................................16
10.2.REAR PANEL................................................................................................................................................16
10.2.1.Remote Connection Ports.......................................................................................................................17
10.2.2.Line Interface Connectors......................................................................................................................17
10.2.3.Power Cable Socket................................................................................................................................17
10.2.4.Power Supply (Standard: Desktop & Rack)..........................................................................................17
10.2.5.Power Supply (Optional Hot-Swap: Rack only)....................................................................................17
11.TOTAL RECALL – ONBOARD CONTROLS............................................................................................18
11.1.CONTROL PANEL.........................................................................................................................................18
11.1.1.Playback and Navigation Keys ..............................................................................................................19
11.1.2.Power and Hard Drive Activity LEDs ...................................................................................................19
QUICK START GUIDE ..............................................................................................................................................20

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12.INTRODUCTION............................................................................................................................................20
13.QUICK START GUIDE – TOTAL RECALL DESKTOP AND RACK...................................................20
INSTALLATION..........................................................................................................................................................22
14.BEFORE YOU INSTALL...............................................................................................................................22
14.1.EXTENSIONS ................................................................................................................................................22
14.1.1.How Extensions are Identified from Call Signalling.............................................................................22
14.1.2.Capturing the Analog Signal..................................................................................................................23
14.2.NETWORKING..............................................................................................................................................23
14.2.1.Virtual LAN Support...............................................................................................................................24
14.2.2.QoS Support............................................................................................................................................24
14.3.NETWORK SHARES (OPTIONAL –TR RACK ONLY).....................................................................................24
14.3.1.NFS Network Share................................................................................................................................24
14.3.2.Windows Network Share ........................................................................................................................25
15.CONNECTING TO ANALOG SIGNAL LINES.........................................................................................26
15.1.CONNECTION...............................................................................................................................................26
15.1.1.Signal Sources ........................................................................................................................................26
15.1.2.DSP Cards..............................................................................................................................................26
15.2.ANALOG TELEPHONE NETWORKING...........................................................................................................27
15.2.1.Connecting to the Telephone Network...................................................................................................27
15.2.2.Location of the Recorder........................................................................................................................27
15.2.3.Connecting to Analog Lines...................................................................................................................27
15.2.4.Connecting to Digital Phones................................................................................................................29
15.2.5.DTMF/CLI/Extension Capture...............................................................................................................30
16.SWITCHING ON AND GETTING STARTED...........................................................................................31
16.1.STARTING UP...............................................................................................................................................31
16.2.USING THE CONTROL PANEL.......................................................................................................................31
16.2.1.MENU Key..............................................................................................................................................31
16.2.2.SELECT Key...........................................................................................................................................32
16.2.3.Up and Down Arrow Keys .....................................................................................................................32
16.2.4.Numeric Keypad.....................................................................................................................................32
16.2.5.Playback Control Keys...........................................................................................................................32
16.3.USING THE GRAPHICAL USER INTERFACE ..................................................................................................32
16.3.1.Using the GUI.........................................................................................................................................32
16.3.2.Cancelling...............................................................................................................................................33
16.4.TOTAL RECALL GUI MENUS.......................................................................................................................34
16.4.1.Options Menu .........................................................................................................................................34
16.4.2.Search Menu...........................................................................................................................................34
16.4.3.Logging Menu.........................................................................................................................................34
CONFIGURATION......................................................................................................................................................35
17.MENU SITE MAP & DEFAULT PARAMETERS .....................................................................................35
18.CONFIGURING TOTAL RECALL..............................................................................................................38
18.1.LICENSED FEATURES (RACK MODEL ONLY)..............................................................................................38
18.2.ABOUT THE OPTIONS MENU .......................................................................................................................38
18.3.GENERAL SETTINGS ....................................................................................................................................39
18.3.1.Language ................................................................................................................................................39
18.3.2.Time & Date ...........................................................................................................................................40
18.3.3.User Session ...........................................................................................................................................41
18.3.4.Recent Calls............................................................................................................................................42
18.3.5.User Password........................................................................................................................................42
18.3.6.Administrator Password.........................................................................................................................43
18.4.ANALOG SETTINGS......................................................................................................................................44
18.4.1.Trigger Type ...........................................................................................................................................44
18.4.2.Beep ........................................................................................................................................................46
18.4.3.Detect DTMF..........................................................................................................................................46

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18.4.4.Extension.................................................................................................................................................47
18.5.CALL SETTINGS...........................................................................................................................................47
18.5.1.Min. (Minimum) Call Length .................................................................................................................48
18.5.2.Max. (Maximum) Call Length................................................................................................................48
18.5.3.Max. Call Lifetime..................................................................................................................................48
18.5.4.VOX Timeout ..........................................................................................................................................48
18.5.5.Recording Period....................................................................................................................................49
18.6.NETWORK SETTINGS ...................................................................................................................................49
18.6.1.Configuring Network Interfaces.............................................................................................................50
18.7.EXTENSION SETTINGS .................................................................................................................................50
18.7.1.Default (System-Wide) Recording Policies............................................................................................51
18.7.2.Conflicting Extension Policies...............................................................................................................52
18.7.3.Extension-Specific Recording Policies..................................................................................................52
18.8.LICENSE SETTINGS (RACK MODEL ONLY)..................................................................................................54
18.8.1.Hardware Key.........................................................................................................................................54
18.8.2.VoIP & ISDN License Key.....................................................................................................................54
18.8.3.Feature License Key...............................................................................................................................54
18.9.ARCHIVE SETTINGS.....................................................................................................................................55
18.10.DELETING CALLS ........................................................................................................................................56
18.11.MAINTENANCE ............................................................................................................................................57
18.11.1.System Information.............................................................................................................................57
18.11.2.Rebuild Call Database.......................................................................................................................58
18.11.3.Save Settings to DVD/CD...................................................................................................................58
18.11.4.Load Settings from DVD/CD .............................................................................................................59
18.11.5.Erase DVD..........................................................................................................................................59
18.12.REMOTE MANAGER.....................................................................................................................................59
18.12.1.Configuring Total Recall LAN Access...............................................................................................60
18.12.2.Configuring Total Recall Dialup Access...........................................................................................60
18.12.3.Configuring Remote Manager Options..............................................................................................60
18.13.SYSTEM SHUTDOWN ...................................................................................................................................61
REMOTE MANAGER ................................................................................................................................................62
19.INTRODUCTION............................................................................................................................................62
20.SYSTEM REQUIREMENTS..........................................................................................................................62
21.COMPATIBILITY BETWEEN REMOTE MANAGER AND TOTAL RECALL.................................63
22.INSTALLATION..............................................................................................................................................63
23.CONFIGURING TOTAL RECALL FOR REMOTE MANAGER ACCESS..........................................64
24.ADMINISTRATOR QUICK-START SETUP..............................................................................................64
25.USER INTERFACE.........................................................................................................................................65
26.MAIN MENU BAR ..........................................................................................................................................65
26.1.FILE MENU ..................................................................................................................................................65
26.2.HELP MENU.................................................................................................................................................66
27.BUTTON BAR..................................................................................................................................................67
27.1.USER PREFERENCES ....................................................................................................................................67
27.1.1.General Tab............................................................................................................................................68
27.1.2.TR Connectivity Tab...............................................................................................................................69
27.1.3.Add TR ....................................................................................................................................................69
27.1.4.LAN.........................................................................................................................................................70
27.1.5.Dialup .....................................................................................................................................................71
27.1.6.Cascaded.................................................................................................................................................72
27.1.7.Authorised Extensions............................................................................................................................73
27.1.8.Removing a Configured Total Recall.....................................................................................................75
27.1.9.Editing the Connection Settings for an Added Total Recall..................................................................75
27.2.USER MANAGEMENT...................................................................................................................................75
27.2.1.Adding Remote Manager User Accounts...............................................................................................76

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27.2.2.Modifying Existing Remote Manager User Accounts............................................................................77
27.3.REFRESH VIEWS ..........................................................................................................................................77
27.4.CHOOSE LANGUAGE SETTINGS ...................................................................................................................77
28.TR CONFIGURATION TAB .........................................................................................................................78
28.1.EXTENSIONS ................................................................................................................................................78
28.1.1.Recording Policies..................................................................................................................................79
28.1.2.Event Policies.........................................................................................................................................82
28.2.ARCHIVE......................................................................................................................................................83
28.2.1.Auto Archive...........................................................................................................................................83
28.2.2.Manual Archive ......................................................................................................................................85
28.2.3.Search Archive........................................................................................................................................85
28.3.NETWORK....................................................................................................................................................86
28.3.1.Network Interfaces..................................................................................................................................86
28.3.2.Remote Manager Related Settings Pane................................................................................................86
28.4.GENERAL.....................................................................................................................................................87
28.4.1.User and Administrator Passwords.......................................................................................................87
28.4.2.Recorder ID............................................................................................................................................87
28.4.3.Session Settings ......................................................................................................................................88
28.4.4.Recent Calls Settings..............................................................................................................................88
28.5.CALL............................................................................................................................................................88
28.5.1.Minimum Recording Length...................................................................................................................89
28.5.2.Max. Recording Length..........................................................................................................................89
28.5.3.Max. Call Lifetime..................................................................................................................................89
28.5.4.VOX Timeout ..........................................................................................................................................89
28.5.5.Recording Period....................................................................................................................................90
28.6.TIME DATE ..................................................................................................................................................91
28.7.ROD AGENTS..............................................................................................................................................92
28.8.SIGNALLING MAPPING (TR RACK ONLY)...................................................................................................93
28.8.1.Creating Signalling Map Entries...........................................................................................................94
28.9.INTERNAL DIAL PLAN (TR RACK ONLY)....................................................................................................95
28.10.ANALOG ......................................................................................................................................................96
28.10.1.Trigger Type.......................................................................................................................................96
28.10.2.Beep ....................................................................................................................................................98
28.10.3.Detect DTMF......................................................................................................................................98
28.10.4.Extension ............................................................................................................................................99
28.11.PBX (OPTIONAL –TR RACK ONLY)...........................................................................................................99
28.11.1.CDR Collector..................................................................................................................................100
28.11.2.Collector Type..................................................................................................................................100
28.11.3.UDP/TCP..........................................................................................................................................100
28.11.4.Verifying the Connection..................................................................................................................101
28.11.5.CDR Parser ......................................................................................................................................101
28.12.LICENSE (TR RACK ONLY) .......................................................................................................................103
28.13.SNMP (OPTIONAL,TR RACK ONLY) .......................................................................................................104
28.13.1.Agent Configuration.........................................................................................................................104
28.13.2.IP Address.........................................................................................................................................104
28.13.3.UDP Port..........................................................................................................................................104
28.13.4.Read-only Community......................................................................................................................104
28.13.5.Read-write Community.....................................................................................................................104
28.14.TRAPHOSTS................................................................................................................................................105
28.14.1.Traphost............................................................................................................................................105
28.14.2.Community........................................................................................................................................105
28.14.3.Trap Type..........................................................................................................................................105
29.SYSTEM MAINTENANCE..........................................................................................................................106
29.1.SYSTEM MAINTENANCE OPTIONS.............................................................................................................106
29.1.1.System Information...............................................................................................................................106
29.1.2.Archive..................................................................................................................................................107
29.1.3.Rebuild TR Database............................................................................................................................108
29.1.4.Update TR Software .............................................................................................................................108

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29.1.5.Load TR Settings...................................................................................................................................109
29.1.6.Save TR Settings...................................................................................................................................109
29.1.7.Shutdown...............................................................................................................................................109
30.EVENT LOG TAB .........................................................................................................................................110
30.1.EVENT TYPES ............................................................................................................................................110
30.2.USING THE EVENT LOG.............................................................................................................................110
31.CONNECTING THROUGH FIREWALLS...............................................................................................111
31.1.EXAMPLE 1: INTERNAL RECORDER,EXTERNAL PC..................................................................................111
31.2.EXAMPLE 2: EXTERNAL RECORDER,INTERNAL PC..................................................................................112
31.3.EXAMPLE 3: MULTIPLE REMOTE MANAGER CLIENTS BEHIND A FIREWALL ...........................................113
31.4.LIMITATIONS OF FIREWALLED CONNECTIONS..........................................................................................114
31.4.1.Transfer of Files...................................................................................................................................114
RECORD ON DEMAND...........................................................................................................................................115
32.INTRODUCTION..........................................................................................................................................115
33.SYSTEM REQUIREMENTS........................................................................................................................115
34.INSTALLATION............................................................................................................................................115
35.CONFIGURATION .......................................................................................................................................116
35.1.RUNNING ROD FOR THE FIRST TIME........................................................................................................116
35.1.1.Configuration Dialog ...........................................................................................................................116
35.1.2.IP Address.............................................................................................................................................116
35.1.3.Total Recall Extension..........................................................................................................................116
35.1.4.Total Recall Password..........................................................................................................................117
35.1.5.Total Recall Port Base .........................................................................................................................117
35.1.6.Version..................................................................................................................................................117
35.2.ROD AGENTS............................................................................................................................................117
35.3.RECORDING CONTROL ..............................................................................................................................117
SNMP TRAPS.............................................................................................................................................................118
36.EVENT TYPES...............................................................................................................................................118
37.TRAP TABLE.................................................................................................................................................119
GLOSSARY.................................................................................................................................................................121
SPECIFICATIONS ....................................................................................................................................................124
LIMITED PRODUCTS WARRANTY....................................................................................................................125
38.COMSECTR LIMITED PRODUCTS WARRANTY ...............................................................................125
38.1.OUR STANDARD LIMITED WARRANTY PERIOD ........................................................................................125
38.2.EXCEPTION FOR SALES ARISING FROM STOCK-CARRYING DISTRIBUTORS/DEALERS.............................125
38.3.LIMITATIONS OF THIS WARRANTY ...........................................................................................................125
38.4.HANDLING OF FAULTY PARTS ..................................................................................................................125
38.5.COMSECTR RECORD KEEPING..................................................................................................................126
39.WARRANTY CLAIMS AND PROCEDURE.............................................................................................126
39.1.WHO TO CONTACT ....................................................................................................................................126
39.2.WHAT PROCEDURE WILL BE FOLLOWED? ...............................................................................................126
39.3.WHAT SERVICES WILL BE PERFORMED?..................................................................................................126
39.4.IMPORTANT NOTICE:SOLE &EXCLUSIVE REMEDY .................................................................................127
39.5.DISCLAIMER OF WARRANTIES ..................................................................................................................127
39.5.1.Important Notice: Disclaimer of Warranties.......................................................................................127
LEGAL.........................................................................................................................................................................128
40.COMSECTR SOFTWARE LICENCE .......................................................................................................128
41.GNU PUBLIC LICENSE...............................................................................................................................130

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About this Manual
1.Introduction
This manual is intended for technical and/or network administrators who will be
installing and configuring Total Recall and the associated PC client software.
Refer to the Total Recall User Guide for information about using Total Recall’s
recording features and functionality.
2.Conventions and Terminology
2.1. Conventions
2.1.1. References
References to other manuals or other parts of this manual are indented, formatted in blue
text, and marked with a hand symbol:
)Reference example
2.1.2. Notes
Notes are indented, formatted in blue text with light grey borders, and marked with a note
symbol:
Note example
2.1.3. Warnings
Warnings are indented, formatted in blue text with light grey borders, and marked with a
warning symbol:
Warning example
2.1.4. Procedures
Descriptions of procedures for performing certain tasks are marked with a ‘cogs’ icon,
and the purpose of the procedure is formatted in bold italic text:
Procedure Description Example
1. Procedural step example

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2.1.5. Screen Navigation
Screen navigation (indicating the navigation required to reach the relevant screen or
dialog) is formatted in blue text and marked with a menu icon:
Options Menu > General Settings
2.2. Terminology
The following table lists some writing style conventions used in this manual and their
associated meanings.
Example Meaning
‘Select OK to save your
settings’ Highlight (position the cursor over) the OK screen button, and press the [SELECT] key on the control
panel
‘Select a date from the
list…’ Highlight the relevant data field, and press the [SELECT] key repeatedly to cycle through the available
options, until you reach the required value
‘Check the Recording
Period check box’ Highlight the relevant check box, and press the [SELECT] key to populate it with a check mark
‘Enter the IP address…’ Highlight the relevant data field, and enter the IP
address using the numeric keypad on the control panel
)See the Total Recall User Guide for information on using the menu
system.

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Total Recall
3.Overview of Total Recall
3.1. What is Total Recall?
Total Recall is a range of compact, cost-effective and self-contained digital voice loggers
and recorders that provide secure audio capture and storage for your most recent 350,000
records or 60,000 recording hours of calls and/or other audio signals.
Total Recall is easily operated via a simple control panel and intuitive menu system, or
remotely via a network using the Remote Manager Client software that is included with
unlimited licenses as part of your solution.
Record on Demand software (also supplied with unlimited licenses) may be installed
onto users’ PCs to allow configurable control over the calls that are recorded on their
channel.
Depending on network type and configuration, Total Recall can also record the telephone
numbers of incoming and outgoing calls, the time and date of the call, the duration of the
call, and reference to a specific channel number or extension. All of this information can
be used to search and retrieve calls from the internal hard drive database or from archive
media.
3.2. Standard Features
•Compact, self-contained, easy to install and operate.
•Record analogue telephone conversations.
•Record other analogue audio signals, such as two-way or broadcast radio.
•Onboard storage for the most recent 350,000 records or 60,000 hours of calls.
•Archive recordings to DVD+RW, CD-R, CD-RW or (optional) BD-RE.
•Secure and tamper proof recording format.
•Export to MP3, WAV or secure TRC format.
•Policy based recording control.
•One-click real-time monitoring of calls.
•Email and copy calls directly from Remote Manager on your Windows
2000/XP/Vista32/Vista64 PC. Supplied free-of-charge and license free.
•Powerful search capability.
•Feature-rich call player.
•All remote access, monitoring and management software included.
3.3. Optional Features
•Blu-Ray (BD-RE) Archive Device (optional on both Desktop and Rack models).
•Dual Hot-Swap Power Supplies (optional on Total Recall Rack model only).

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•Channel Upgrades: Total Recall Desktop can accommodate two Digital Signal
Processor (DSP) cards, and Total Recall Rack can accommodate six DSP cards.
Systems may be upgraded with 4, 8 or 12 channel cards.
•Software Upgrades (optional on Total Recall Rack model only):
•TCP/IP Network Call Archiving.
•Simple Network Messaging Protocol (SNMP) Alarm Interface Support.
•Station Messaging Detail Record (SMDR) Support.
Contact your supplier for more information on obtaining upgrades for your Total
Recall system, or see www.totalrecallvr.com
4.Compliance Statement
4.1. European Model
The equipment has been approved in accordance with Council Decision 98/482/EC for
pan-European single terminal connection to the public switched telephone network
(PSTN). However, due to differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
This device is designed to work on any network. This device is not dependent on physical
and software switch settings. If this device is to be used outside of your area or different
network, contact your vendor.
This device complies with Class A of EN55022: 1995 incl. Amendments 1 & 2.
Warning
This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
4.2. New Zealand Model
This device complies with Class A of AS/NZS3548:1995, incl. Amendments 1 & 2.
Warning
This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
8.1.8 Call logging (automatic set-up).
(b) “The call log incorporated in this equipment does not record all answered calls. The
call log, therefore, may not agree with the Telecom account which may include calls not
shown on the log.”
8.5 Recording functions.
(c) “All persons using this device for recording telephone conversations shall comply
with New Zealand law. This requires that at least one party to the conversation is to be
aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act