ComsecTR TOTAL RECALL DESKTOP Instruction Manual
Total Recall Desktop & Rack – Installation and Administration Guide
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Installation & Administration Guide
TOTAL RECALL
DESKTOP & RACK
Version 8.5.0
Date: December 2009
Copyright © 2009 ComsecTR Pty Ltd. All rights reserved. The information in this publication is subject to change without
notice. ComsecTR Pty Ltd assumes no responsibility for any errors that may appear in this publication.
All trademarks are property of their owners.
For more information visit Total Recall on the Web at www.totalrecallvr.com.
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Table of Contents
ABOUT THIS MANUAL ..............................................................................................................................................7
1.INTRODUCTION ..................................................................................................................................................7
2.CONVENTIONS AND TERMINOLOGY..........................................................................................................7
2.1.CONVENTIONS ...................................................................................................................................................7
2.1.1.References.................................................................................................................................................7
2.1.2.Notes .........................................................................................................................................................7
2.1.3.Warnings...................................................................................................................................................7
2.1.4.Procedures................................................................................................................................................7
2.1.5.Screen Navigation ....................................................................................................................................8
2.2.TERMINOLOGY ..................................................................................................................................................8
TOTAL RECALL...........................................................................................................................................................9
3.OVERVIEW OF TOTAL RECALL....................................................................................................................9
3.1.WHAT IS TOTAL RECALL?.................................................................................................................................9
3.2.STANDARD FEATURES.......................................................................................................................................9
3.3.OPTIONAL FEATURES ........................................................................................................................................9
4.COMPLIANCE STATEMENT..........................................................................................................................10
4.1.EUROPEAN MODEL..........................................................................................................................................10
4.2.NEW ZEALAND MODEL...................................................................................................................................10
4.3.USA MODEL ...................................................................................................................................................11
5.SAFETY INFORMATION..................................................................................................................................12
6.POWER .................................................................................................................................................................13
7.PREVENTATIVE MAINTENANCE ................................................................................................................13
8.CHANNEL UPGRADES.....................................................................................................................................13
8.1.ANALOG CHANNEL UPGRADES.......................................................................................................................13
9.UNPACKING........................................................................................................................................................14
10.GETTING TO KNOW TOTAL RECALL ...................................................................................................14
10.1.UNIT LAYOUT –FRONT...............................................................................................................................15
10.1.1.Headphone Jack .....................................................................................................................................15
10.1.2.Line Output Jack.....................................................................................................................................15
10.1.3.Volume Control Thumb Wheel...............................................................................................................16
10.1.4.DVD/CD or Optional BD Writer...........................................................................................................16
10.1.5.Speaker Grill...........................................................................................................................................16
10.1.6.Cooling Fan Vent ...................................................................................................................................16
10.1.7.Front Panel On/Off Switch.....................................................................................................................16
10.2.REAR PANEL................................................................................................................................................16
10.2.1.Remote Connection Ports.......................................................................................................................17
10.2.2.Line Interface Connectors......................................................................................................................17
10.2.3.Power Cable Socket................................................................................................................................17
10.2.4.Power Supply (Standard: Desktop & Rack)..........................................................................................17
10.2.5.Power Supply (Optional Hot-Swap: Rack only)....................................................................................17
11.TOTAL RECALL – ONBOARD CONTROLS............................................................................................18
11.1.CONTROL PANEL.........................................................................................................................................18
11.1.1.Playback and Navigation Keys ..............................................................................................................19
11.1.2.Power and Hard Drive Activity LEDs ...................................................................................................19
QUICK START GUIDE ..............................................................................................................................................20
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12.INTRODUCTION............................................................................................................................................20
13.QUICK START GUIDE – TOTAL RECALL DESKTOP AND RACK...................................................20
INSTALLATION..........................................................................................................................................................22
14.BEFORE YOU INSTALL...............................................................................................................................22
14.1.EXTENSIONS ................................................................................................................................................22
14.1.1.How Extensions are Identified from Call Signalling.............................................................................22
14.1.2.Capturing the Analog Signal..................................................................................................................23
14.2.NETWORKING..............................................................................................................................................23
14.2.1.Virtual LAN Support...............................................................................................................................24
14.2.2.QoS Support............................................................................................................................................24
14.3.NETWORK SHARES (OPTIONAL –TR RACK ONLY).....................................................................................24
14.3.1.NFS Network Share................................................................................................................................24
14.3.2.Windows Network Share ........................................................................................................................25
15.CONNECTING TO ANALOG SIGNAL LINES.........................................................................................26
15.1.CONNECTION...............................................................................................................................................26
15.1.1.Signal Sources ........................................................................................................................................26
15.1.2.DSP Cards..............................................................................................................................................26
15.2.ANALOG TELEPHONE NETWORKING...........................................................................................................27
15.2.1.Connecting to the Telephone Network...................................................................................................27
15.2.2.Location of the Recorder........................................................................................................................27
15.2.3.Connecting to Analog Lines...................................................................................................................27
15.2.4.Connecting to Digital Phones................................................................................................................29
15.2.5.DTMF/CLI/Extension Capture...............................................................................................................30
16.SWITCHING ON AND GETTING STARTED...........................................................................................31
16.1.STARTING UP...............................................................................................................................................31
16.2.USING THE CONTROL PANEL.......................................................................................................................31
16.2.1.MENU Key..............................................................................................................................................31
16.2.2.SELECT Key...........................................................................................................................................32
16.2.3.Up and Down Arrow Keys .....................................................................................................................32
16.2.4.Numeric Keypad.....................................................................................................................................32
16.2.5.Playback Control Keys...........................................................................................................................32
16.3.USING THE GRAPHICAL USER INTERFACE ..................................................................................................32
16.3.1.Using the GUI.........................................................................................................................................32
16.3.2.Cancelling...............................................................................................................................................33
16.4.TOTAL RECALL GUI MENUS.......................................................................................................................34
16.4.1.Options Menu .........................................................................................................................................34
16.4.2.Search Menu...........................................................................................................................................34
16.4.3.Logging Menu.........................................................................................................................................34
CONFIGURATION......................................................................................................................................................35
17.MENU SITE MAP & DEFAULT PARAMETERS .....................................................................................35
18.CONFIGURING TOTAL RECALL..............................................................................................................38
18.1.LICENSED FEATURES (RACK MODEL ONLY)..............................................................................................38
18.2.ABOUT THE OPTIONS MENU .......................................................................................................................38
18.3.GENERAL SETTINGS ....................................................................................................................................39
18.3.1.Language ................................................................................................................................................39
18.3.2.Time & Date ...........................................................................................................................................40
18.3.3.User Session ...........................................................................................................................................41
18.3.4.Recent Calls............................................................................................................................................42
18.3.5.User Password........................................................................................................................................42
18.3.6.Administrator Password.........................................................................................................................43
18.4.ANALOG SETTINGS......................................................................................................................................44
18.4.1.Trigger Type ...........................................................................................................................................44
18.4.2.Beep ........................................................................................................................................................46
18.4.3.Detect DTMF..........................................................................................................................................46
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18.4.4.Extension.................................................................................................................................................47
18.5.CALL SETTINGS...........................................................................................................................................47
18.5.1.Min. (Minimum) Call Length .................................................................................................................48
18.5.2.Max. (Maximum) Call Length................................................................................................................48
18.5.3.Max. Call Lifetime..................................................................................................................................48
18.5.4.VOX Timeout ..........................................................................................................................................48
18.5.5.Recording Period....................................................................................................................................49
18.6.NETWORK SETTINGS ...................................................................................................................................49
18.6.1.Configuring Network Interfaces.............................................................................................................50
18.7.EXTENSION SETTINGS .................................................................................................................................50
18.7.1.Default (System-Wide) Recording Policies............................................................................................51
18.7.2.Conflicting Extension Policies...............................................................................................................52
18.7.3.Extension-Specific Recording Policies..................................................................................................52
18.8.LICENSE SETTINGS (RACK MODEL ONLY)..................................................................................................54
18.8.1.Hardware Key.........................................................................................................................................54
18.8.2.VoIP & ISDN License Key.....................................................................................................................54
18.8.3.Feature License Key...............................................................................................................................54
18.9.ARCHIVE SETTINGS.....................................................................................................................................55
18.10.DELETING CALLS ........................................................................................................................................56
18.11.MAINTENANCE ............................................................................................................................................57
18.11.1.System Information.............................................................................................................................57
18.11.2.Rebuild Call Database.......................................................................................................................58
18.11.3.Save Settings to DVD/CD...................................................................................................................58
18.11.4.Load Settings from DVD/CD .............................................................................................................59
18.11.5.Erase DVD..........................................................................................................................................59
18.12.REMOTE MANAGER.....................................................................................................................................59
18.12.1.Configuring Total Recall LAN Access...............................................................................................60
18.12.2.Configuring Total Recall Dialup Access...........................................................................................60
18.12.3.Configuring Remote Manager Options..............................................................................................60
18.13.SYSTEM SHUTDOWN ...................................................................................................................................61
REMOTE MANAGER ................................................................................................................................................62
19.INTRODUCTION............................................................................................................................................62
20.SYSTEM REQUIREMENTS..........................................................................................................................62
21.COMPATIBILITY BETWEEN REMOTE MANAGER AND TOTAL RECALL.................................63
22.INSTALLATION..............................................................................................................................................63
23.CONFIGURING TOTAL RECALL FOR REMOTE MANAGER ACCESS..........................................64
24.ADMINISTRATOR QUICK-START SETUP..............................................................................................64
25.USER INTERFACE.........................................................................................................................................65
26.MAIN MENU BAR ..........................................................................................................................................65
26.1.FILE MENU ..................................................................................................................................................65
26.2.HELP MENU.................................................................................................................................................66
27.BUTTON BAR..................................................................................................................................................67
27.1.USER PREFERENCES ....................................................................................................................................67
27.1.1.General Tab............................................................................................................................................68
27.1.2.TR Connectivity Tab...............................................................................................................................69
27.1.3.Add TR ....................................................................................................................................................69
27.1.4.LAN.........................................................................................................................................................70
27.1.5.Dialup .....................................................................................................................................................71
27.1.6.Cascaded.................................................................................................................................................72
27.1.7.Authorised Extensions............................................................................................................................73
27.1.8.Removing a Configured Total Recall.....................................................................................................75
27.1.9.Editing the Connection Settings for an Added Total Recall..................................................................75
27.2.USER MANAGEMENT...................................................................................................................................75
27.2.1.Adding Remote Manager User Accounts...............................................................................................76
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27.2.2.Modifying Existing Remote Manager User Accounts............................................................................77
27.3.REFRESH VIEWS ..........................................................................................................................................77
27.4.CHOOSE LANGUAGE SETTINGS ...................................................................................................................77
28.TR CONFIGURATION TAB .........................................................................................................................78
28.1.EXTENSIONS ................................................................................................................................................78
28.1.1.Recording Policies..................................................................................................................................79
28.1.2.Event Policies.........................................................................................................................................82
28.2.ARCHIVE......................................................................................................................................................83
28.2.1.Auto Archive...........................................................................................................................................83
28.2.2.Manual Archive ......................................................................................................................................85
28.2.3.Search Archive........................................................................................................................................85
28.3.NETWORK....................................................................................................................................................86
28.3.1.Network Interfaces..................................................................................................................................86
28.3.2.Remote Manager Related Settings Pane................................................................................................86
28.4.GENERAL.....................................................................................................................................................87
28.4.1.User and Administrator Passwords.......................................................................................................87
28.4.2.Recorder ID............................................................................................................................................87
28.4.3.Session Settings ......................................................................................................................................88
28.4.4.Recent Calls Settings..............................................................................................................................88
28.5.CALL............................................................................................................................................................88
28.5.1.Minimum Recording Length...................................................................................................................89
28.5.2.Max. Recording Length..........................................................................................................................89
28.5.3.Max. Call Lifetime..................................................................................................................................89
28.5.4.VOX Timeout ..........................................................................................................................................89
28.5.5.Recording Period....................................................................................................................................90
28.6.TIME DATE ..................................................................................................................................................91
28.7.ROD AGENTS..............................................................................................................................................92
28.8.SIGNALLING MAPPING (TR RACK ONLY)...................................................................................................93
28.8.1.Creating Signalling Map Entries...........................................................................................................94
28.9.INTERNAL DIAL PLAN (TR RACK ONLY)....................................................................................................95
28.10.ANALOG ......................................................................................................................................................96
28.10.1.Trigger Type.......................................................................................................................................96
28.10.2.Beep ....................................................................................................................................................98
28.10.3.Detect DTMF......................................................................................................................................98
28.10.4.Extension ............................................................................................................................................99
28.11.PBX (OPTIONAL –TR RACK ONLY)...........................................................................................................99
28.11.1.CDR Collector..................................................................................................................................100
28.11.2.Collector Type..................................................................................................................................100
28.11.3.UDP/TCP..........................................................................................................................................100
28.11.4.Verifying the Connection..................................................................................................................101
28.11.5.CDR Parser ......................................................................................................................................101
28.12.LICENSE (TR RACK ONLY) .......................................................................................................................103
28.13.SNMP (OPTIONAL,TR RACK ONLY) .......................................................................................................104
28.13.1.Agent Configuration.........................................................................................................................104
28.13.2.IP Address.........................................................................................................................................104
28.13.3.UDP Port..........................................................................................................................................104
28.13.4.Read-only Community......................................................................................................................104
28.13.5.Read-write Community.....................................................................................................................104
28.14.TRAPHOSTS................................................................................................................................................105
28.14.1.Traphost............................................................................................................................................105
28.14.2.Community........................................................................................................................................105
28.14.3.Trap Type..........................................................................................................................................105
29.SYSTEM MAINTENANCE..........................................................................................................................106
29.1.SYSTEM MAINTENANCE OPTIONS.............................................................................................................106
29.1.1.System Information...............................................................................................................................106
29.1.2.Archive..................................................................................................................................................107
29.1.3.Rebuild TR Database............................................................................................................................108
29.1.4.Update TR Software .............................................................................................................................108
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29.1.5.Load TR Settings...................................................................................................................................109
29.1.6.Save TR Settings...................................................................................................................................109
29.1.7.Shutdown...............................................................................................................................................109
30.EVENT LOG TAB .........................................................................................................................................110
30.1.EVENT TYPES ............................................................................................................................................110
30.2.USING THE EVENT LOG.............................................................................................................................110
31.CONNECTING THROUGH FIREWALLS...............................................................................................111
31.1.EXAMPLE 1: INTERNAL RECORDER,EXTERNAL PC..................................................................................111
31.2.EXAMPLE 2: EXTERNAL RECORDER,INTERNAL PC..................................................................................112
31.3.EXAMPLE 3: MULTIPLE REMOTE MANAGER CLIENTS BEHIND A FIREWALL ...........................................113
31.4.LIMITATIONS OF FIREWALLED CONNECTIONS..........................................................................................114
31.4.1.Transfer of Files...................................................................................................................................114
RECORD ON DEMAND...........................................................................................................................................115
32.INTRODUCTION..........................................................................................................................................115
33.SYSTEM REQUIREMENTS........................................................................................................................115
34.INSTALLATION............................................................................................................................................115
35.CONFIGURATION .......................................................................................................................................116
35.1.RUNNING ROD FOR THE FIRST TIME........................................................................................................116
35.1.1.Configuration Dialog ...........................................................................................................................116
35.1.2.IP Address.............................................................................................................................................116
35.1.3.Total Recall Extension..........................................................................................................................116
35.1.4.Total Recall Password..........................................................................................................................117
35.1.5.Total Recall Port Base .........................................................................................................................117
35.1.6.Version..................................................................................................................................................117
35.2.ROD AGENTS............................................................................................................................................117
35.3.RECORDING CONTROL ..............................................................................................................................117
SNMP TRAPS.............................................................................................................................................................118
36.EVENT TYPES...............................................................................................................................................118
37.TRAP TABLE.................................................................................................................................................119
GLOSSARY.................................................................................................................................................................121
SPECIFICATIONS ....................................................................................................................................................124
LIMITED PRODUCTS WARRANTY....................................................................................................................125
38.COMSECTR LIMITED PRODUCTS WARRANTY ...............................................................................125
38.1.OUR STANDARD LIMITED WARRANTY PERIOD ........................................................................................125
38.2.EXCEPTION FOR SALES ARISING FROM STOCK-CARRYING DISTRIBUTORS/DEALERS.............................125
38.3.LIMITATIONS OF THIS WARRANTY ...........................................................................................................125
38.4.HANDLING OF FAULTY PARTS ..................................................................................................................125
38.5.COMSECTR RECORD KEEPING..................................................................................................................126
39.WARRANTY CLAIMS AND PROCEDURE.............................................................................................126
39.1.WHO TO CONTACT ....................................................................................................................................126
39.2.WHAT PROCEDURE WILL BE FOLLOWED? ...............................................................................................126
39.3.WHAT SERVICES WILL BE PERFORMED?..................................................................................................126
39.4.IMPORTANT NOTICE:SOLE &EXCLUSIVE REMEDY .................................................................................127
39.5.DISCLAIMER OF WARRANTIES ..................................................................................................................127
39.5.1.Important Notice: Disclaimer of Warranties.......................................................................................127
LEGAL.........................................................................................................................................................................128
40.COMSECTR SOFTWARE LICENCE .......................................................................................................128
41.GNU PUBLIC LICENSE...............................................................................................................................130
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About this Manual
1.Introduction
This manual is intended for technical and/or network administrators who will be
installing and configuring Total Recall and the associated PC client software.
Refer to the Total Recall User Guide for information about using Total Recall’s
recording features and functionality.
2.Conventions and Terminology
2.1. Conventions
2.1.1. References
References to other manuals or other parts of this manual are indented, formatted in blue
text, and marked with a hand symbol:
)Reference example
2.1.2. Notes
Notes are indented, formatted in blue text with light grey borders, and marked with a note
symbol:
Note example
2.1.3. Warnings
Warnings are indented, formatted in blue text with light grey borders, and marked with a
warning symbol:
Warning example
2.1.4. Procedures
Descriptions of procedures for performing certain tasks are marked with a ‘cogs’ icon,
and the purpose of the procedure is formatted in bold italic text:
Procedure Description Example
1. Procedural step example
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2.1.5. Screen Navigation
Screen navigation (indicating the navigation required to reach the relevant screen or
dialog) is formatted in blue text and marked with a menu icon:
Options Menu > General Settings
2.2. Terminology
The following table lists some writing style conventions used in this manual and their
associated meanings.
Example Meaning
‘Select OK to save your
settings’ Highlight (position the cursor over) the OK screen
button, and press the [SELECT] key on the control
panel
‘Select a date from the
list…’ Highlight the relevant data field, and press the
[SELECT] key repeatedly to cycle through the available
options, until you reach the required value
‘Check the Recording
Period check box’ Highlight the relevant check box, and press the
[SELECT] key to populate it with a check mark
‘Enter the IP address…’ Highlight the relevant data field, and enter the IP
address using the numeric keypad on the control panel
)See the Total Recall User Guide for information on using the menu
system.
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Total Recall
3.Overview of Total Recall
3.1. What is Total Recall?
Total Recall is a range of compact, cost-effective and self-contained digital voice loggers
and recorders that provide secure audio capture and storage for your most recent 350,000
records or 60,000 recording hours of calls and/or other audio signals.
Total Recall is easily operated via a simple control panel and intuitive menu system, or
remotely via a network using the Remote Manager Client software that is included with
unlimited licenses as part of your solution.
Record on Demand software (also supplied with unlimited licenses) may be installed
onto users’ PCs to allow configurable control over the calls that are recorded on their
channel.
Depending on network type and configuration, Total Recall can also record the telephone
numbers of incoming and outgoing calls, the time and date of the call, the duration of the
call, and reference to a specific channel number or extension. All of this information can
be used to search and retrieve calls from the internal hard drive database or from archive
media.
3.2. Standard Features
•Compact, self-contained, easy to install and operate.
•Record analogue telephone conversations.
•Record other analogue audio signals, such as two-way or broadcast radio.
•Onboard storage for the most recent 350,000 records or 60,000 hours of calls.
•Archive recordings to DVD+RW, CD-R, CD-RW or (optional) BD-RE.
•Secure and tamper proof recording format.
•Export to MP3, WAV or secure TRC format.
•Policy based recording control.
•One-click real-time monitoring of calls.
•Email and copy calls directly from Remote Manager on your Windows
2000/XP/Vista32/Vista64 PC. Supplied free-of-charge and license free.
•Powerful search capability.
•Feature-rich call player.
•All remote access, monitoring and management software included.
3.3. Optional Features
•Blu-Ray (BD-RE) Archive Device (optional on both Desktop and Rack models).
•Dual Hot-Swap Power Supplies (optional on Total Recall Rack model only).
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•Channel Upgrades: Total Recall Desktop can accommodate two Digital Signal
Processor (DSP) cards, and Total Recall Rack can accommodate six DSP cards.
Systems may be upgraded with 4, 8 or 12 channel cards.
•Software Upgrades (optional on Total Recall Rack model only):
•TCP/IP Network Call Archiving.
•Simple Network Messaging Protocol (SNMP) Alarm Interface Support.
•Station Messaging Detail Record (SMDR) Support.
Contact your supplier for more information on obtaining upgrades for your Total
Recall system, or see www.totalrecallvr.com
4.Compliance Statement
4.1. European Model
The equipment has been approved in accordance with Council Decision 98/482/EC for
pan-European single terminal connection to the public switched telephone network
(PSTN). However, due to differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
This device is designed to work on any network. This device is not dependent on physical
and software switch settings. If this device is to be used outside of your area or different
network, contact your vendor.
This device complies with Class A of EN55022: 1995 incl. Amendments 1 & 2.
Warning
This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
4.2. New Zealand Model
This device complies with Class A of AS/NZS3548:1995, incl. Amendments 1 & 2.
Warning
This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
8.1.8 Call logging (automatic set-up).
(b) “The call log incorporated in this equipment does not record all answered calls. The
call log, therefore, may not agree with the Telecom account which may include calls not
shown on the log.”
8.5 Recording functions.
(c) “All persons using this device for recording telephone conversations shall comply
with New Zealand law. This requires that at least one party to the conversation is to be
aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act
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1993 shall be complied with in respect to the nature of the personal information collected,
the purpose for its collection, how it is used and what is disclosed to any other party.”
4.3. USA Model
FCC Rules, Part 15
Total Recall has been tested and complies with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, can cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at the user’s expense.
CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY Comsec TR Pty Ltd
COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
1. FCC Part 68 Registration
Total Recall complies with FCC Rules, Part 68, and the requirements adopted by ACTA.
On this equipment is a label that contains, among other information, the FCC Part 68
registration number. If requested, this number must be provided to the telephone
company.
2. REN
The ringer equivalence number (REN) is used to determine the quality of devices, which
may be connected to the telephone line. Excessive RENs on the telephone line may result
in the devices not ringing in response to an incoming call. In most, but not all, areas the
sum of RENs should not exceed five (5.0). To be certain of the number of devices that
may be connected to a line, as determined by the total RENs, contact the local telephone
company.
NOTE: RENs are associated with loop-start and ground-start ports. It is not used for
E&M and digital ports. The REN assigned to Total Recall is 1.5B. If requested, this
information must be given to the telephone company.
3. Service
In the event of equipment malfunction, all repairs should be performed by Comsec TR
Pty Ltd or an authorized agent. It is the responsibility of users requiring service to report
the need for service to Comsec TR Pty Ltd or to one of our authorised agents. Service
can be facilitated through our Factory office at:
Comsec TR Pty Ltd
Unit 5, 7 Millennium Court
Silverwater, NSW 2128, Australia
The telephone company can ask you to disconnect the equipment from the network until
the problem is corrected or until you are sure that the equipment is not malfunctioning.
4. Facility Interface Information
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In order to connect registered terminal equipment to the telephone company lines, the
terminal equipment must utilize an FCC registered jack. Standardised jacks are used for
this equipment. The following table contains Facility Interface Code (FIC), Ringer
Equivalence Number (REN), Service Order Code (SOC) and network jack information
for the equipment.
Port Identifie
r
FIC REN Network Jack
Line 1 to 72 N/A 1.5B RJ11C
Link 1 to 4 N/A N/A RJ48C
The Total Recall interface connects to the Public Switched Telephone Network through
a FCC registered NCTE that specifies the type of network jack to be used.
5. Disruption to the Network
If the Total Recall disrupts the telephone network, the telephone company can
discontinue your service temporarily. If possible, the telephone company will notify you
in advance. If advance notice is not practical, they will notify you as soon as possible.
You are also informed of your right to file a complaint with the FCC.
6. Telephone Company Facility Changes
The telephone company can make changes in its facilities, equipment, operations, or
procedures that can affect the operation of your equipment. If they do, you should be
notified in advance so you have an opportunity to maintain uninterrupted telephone
service.
7. Electrical Safety Advisory
While Total Recall is fully compliant with FCC rules and regulations, it is recommended
that an alternating current (AC) surge arrestor of the form and capability suitable for the
model purchased be installed in the AC outlet to which the Comsec TR Pty Ltd products
are connected. Consult with your distributor as to the surge protector requirements for
your equipment.
Notes:
a) If a ruling is required on the legality of recording in your country, please seek legal
advice.
b) This product must not be used for illegal or unauthorised recording purposes.
5.Safety Information
WARNING: Potential electrical shock hazard.
Always follow basic safety precautions when using this product to reduce the risk of
injury from fire or electrical shock. The Total Recall must be installed by qualified
service personnel. Observe the following:
1. Read and understand all instructions in the user manuals.
2. Observe all warnings and instructions marked on the product.
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3. Use only a grounded electrical outlet when connecting Total Recall to a power
source. If you are unsure the outlet is grounded, have a qualified electrician check
this.
4. First connect the Total Recall to grounded electrical outlet, and only then connect the
appropriate interface lines.
5. Do not touch the contacts on the ends of any of the cables used with Total Recall. If
any cable becomes damaged, have it repaired immediately.
6. Shut down and unplug Total Recall from power outlets and telephone jacks prior to
cleaning.
7. Do not open Total Recall. There are no user serviceable parts inside Total Recall.
Refer all servicing to qualified personnel.
6.Power
Total Recall Desktop:
•Single Mini-ATX auto sensing 100-240 VAC, 50-60 Hz 180W PSU.
Total Recall Rack:
•Standard Single Mini-ATX auto sensing 100-240 VAC, 50-60 Hz 180W PSU.
•Optional Hot-Swap 300+300W PSU.
The maximum power draw for Total Recall Desktop and Rack is 80W.
7.Preventative Maintenance
The Total Recall recorder needs regular maintenance to ensure maximum performance at
all times.
As with most computing devices, Total Recall has a fan that provides airflow across the
processor to keep it cool, and a filter to ensure that the air is clean.
Every 3 months a message will appear on the Total Recall screen to indicate that filter
maintenance is required.
The filter should be washed in warm soapy water, and then rinsed thoroughly and
allowed to dry completely prior to being replaced.
New filters are available from your supplier. After maintenance is complete, select OK to
remove the message.
8.Channel Upgrades
8.1. Analog Channel Upgrades
Total Recall analog channel upgrades require additional interface cards, which are
available in 4, 8 or 12 channel capacities per card. TR Desktop can accommodate 2
analog interface cards (for a maximum of 24 channels), while TR Rack can accommodate
6 analog interface cards (for a maximum of 72 channels).
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Contact your dealer for more information on obtaining channel upgrades, or visit
us as www.totalrecallvr.com.
9.Unpacking
Total Recall is supplied with the following items:
•Total Recall unit.
•On / Off Key.
•Remote Manager CD (PC client software).
•Record On Demand CD (PC client software).
•Power cable.
•A blank CD-R.
•This Total Recall Installation and Administration Guide.
•Total Recall User Guide.
•A crossover network cable for connecting directly to a PC.
•4 x 19” rack mounting screws & nuts (Rack unit only).
Telephone line cables are not supplied with Total Recall, as individual installations may
require differing lengths of cable.
If connection is required to the MDF or distribution frame, it is advisable to have a
certified telecom technician install the telephone cabling required for the recorder.
To prevent loss of power and interruptions to recordings, it is very important to
connect Total Recall to a UPS power system. Due to the nature of Total
Recall’s database, power disruption during recording may cause damage to
open files, and the recordings may be lost entirely.
10. Getting to Know Total Recall
Total Recall is simple to operate, is fully self-contained and can be operated using the
built-in controls and display panel.
It is not necessary to attach a PC and monitor as a management console for the recorder.
However you may configure and operate your Total Recall via a networked PC and the
included Remote Manager software if you wish.
)See Total Recall Remote Manager on page 62 for more information on
using & configuring your Total Recall via a network or dialup
connection.
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10.1. Unit Layout – Front
Total Recall – Desktop Model
Total Recall – Rack Model
10.1.1. Headphone Jack
This is a standard 3.5mm three conductor stereo audio jack for connection of headphones
or external speaker, volume controlled via the thumb wheel.
10.1.2. Line Output Jack
This is a standard 3.5mm three conductor stereo audio jack for connection to a tape
recorder or the line input of a PC. This output is not volume controlled.
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10.1.3. Volume Control Thumb Wheel
A thumb wheel to adjust internal speaker volume.
10.1.4. DVD/CD or Optional BD Writer
A standard DVD/CD or optional Blu-Ray read/write unit with standard DVD
player/recorder controls.
10.1.5. Speaker Grill
This is a grill that is located on the left side of the unit. It protects the in-built speaker.
10.1.6. Cooling Fan Vent
This is an opening that is located at the base of the unit (Desktop unit), or the top left-
hand corner of the front panel (Rack unit). It is protected by a grill, and acts as an air
intake for the unit. The grill is removable to allow access to the filter media for cleaning
or replacement.
10.1.7. Front Panel On/Off Switch
The Key Switch is located on the left side of the front panel for both Desktop and Rack
units. This is used to power off/on the unit after a Software Upgrade for example.
It is recommended that the On/Off Switch Key is not left in the switch to
prevent accidental powering off the unit.
10.2. Rear Panel
Total Recall – Desktop Model
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Total Recall – Rack Model
10.2.1. Remote Connection Ports
One standard RJ45 port (8P8C) is available for TCP/IP network connection.
The Modem (RS232) port is a standard male DB9 socket.
10.2.2. Line Interface Connectors
Total Recall has 4, 8, 12, 16, 20, or 24 channel inputs for the Desktop Unit, and 4, 8, 12,
16, 20, 24, 28, 32, 36, 40, 44, 48, 52, 56, 60, 64, 68 or 72 channel inputs for the Rack
Unit. The connectors for the telephone line interface are standard RJ11C/RJ12/RJ14
(6P4C plug).
10.2.3. Power Cable Socket
IEC 90V - 260VAC power cable socket.
10.2.4. Power Supply (Standard: Desktop & Rack)
Total Recall Rack and Desktop are supplied as standard with a Mini-ATX auto sensing
100-240 VAC, 50-60 Hz 180W maximum.
10.2.5. Power Supply (Optional Hot-Swap: Rack only)
Total Recall Rack is available with an optional Dual Hot Swap power supply, auto-
sensing 100-240 VAC, 50-60Hz 300 watts total.
To remove a hot-swap power supply module, simultaneously push the two black tabs
inwards and pull the flip-up handle. A power supply module can be removed while the
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unit is powered up and running, assuming the other module is operational. Removing a
power supply module will cause an alarm to sound until it is replaced.
To replace a hot-swap power supply module, remove the faulty module according to the
above instructions, and slide a new module into the vacant opening, pushing firmly until
the module locks into place.
11. Total Recall – Onboard Controls
Total Recall is simple to operate, and features a built-in control and LCD display panel
for convenient configuration and operation.
11.1. Control Panel
Total Recall – Desktop Control Panel
Total Recall – Rack Control Panel
The colour TFT LCD displays the various screens, menus and dialogs. After five minutes
of keypad inactivity, the LCD backlight automatically switches off, to extend the life of
the backlight (the recorder continues to function normally).
Pressing any key illuminates the LCD backlight.
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11.1.1. Playback and Navigation Keys
The playback and navigation keys are used to control the playback of recorded calls, and
to navigate the screen menus.
[Menu] Key
The [Menu] key is used to navigate between the three main menus; Logging, Search, and
Options. When [Menu] is pressed with the cursor at the top of one of the three main
menus, the cursor moves to the top of the next main menu. The system will “beep” each
time the [Menu] key is pressed.
When [Menu] is pressed and the cursor is in the body of a main menu, the cursor will go
straight to either the OK or Cancel button, saving keystrokes.
[Select] Key
Use the [Select] key to start an operation associated with a highlighted button or item,
and to confirm a request.
[Up] and [Down] Scroll Keys
The [Up] and [Down] arrow keys are used to navigate within a menu. With each [Up] or
[Down] key press, the cursor highlights a different button or item within the menu. As
you press the [Up] or [Down] arrow keys, the system will “beep”.
Use the [Down] key to highlight items across the screen from left to right as well as
down. Use the [Up] arrow key to move in the reverse direction.
Call Playback Keys
During the playing of a call, the “Control Keys” can be used to navigate through the call.
The “Control Keys” operate in the same way as the keys on a CD or tape player. They
can be used to Stop, Play, Fast Forward and Fast Rewind through a call. Pressing the
“Play” key during playback will cause the playback to Pause. Pressing the “Play” key
again will continue the call.
Pressing the “Stop” key whilst not playing a call locks the User Interface (the padlock
icon on the LCD ‘closes’) when in the Options, Logging and Search Menus. This negates
the normal 120-second timeout required for the User Interface to lock.
11.1.2. Power and Hard Drive Activity LEDs
zGreen is the ‘Power On’ indicator.
zRed indicates hard drive activity.
If the LCD backlight has switched off due to inactivity, the green LED flashes
continuously every two seconds. Pressing any key illuminates the LCD backlight and the
green LED stops flashing.
Your Total Recall system will continue to record normally while the LCD is
turned off.
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Quick Start Guide
12. Introduction
This section includes a basic example process for configuring your Total Recall Desktop
or Rack with an analog network.
The processes do not cover all system settings (just those that are usually essential for
proper operation) and do not take into account individual network characteristics.
13. Quick Start Guide – Total Recall Desktop and Rack
This is an example process for configuring Total Recall for recording from analog signal
sources, with Remote Manager access via the LAN if desired.
This process assumes that the recorder has already been physically connected to the
analog lines, and to your LAN if desired.
1. Remove your Total Recall from its packaging, and check the contents of the box to
make sure everything is there.
2. Connect Total Recall to the analog input lines, and to the power cord.
3. Power up your Total Recall system by inserting the key in the front of the unit and
turning it to the right. Your system may take up to three minutes to fully boot.
4. Enter the Administrator Password (default password is 0000).
5. Go to the Options Menu by pressing the [Menu] key twice.
6. Select General Settings by pressing the [Select] key.
Navigate the menus by using the [Up] and [Down] arrow keys, and [Select] to
enter the Menu of choice. Press the <OK> or <Cancel> key to return to the
General Settings Menu.
7. Set Language if required.
8. Does your network support Network Time Protocol (NTP)?
a. Yes: Add NTP server IP address/es
b. No: Manually set the time, date and time zone
The call database must be empty when you set the Time Zone
9. Assign an Administrator Password.
10. Navigate to the Analog Settings menu.
This manual suits for next models
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