Comstat High-Speed 2go User manual

Device User Manual
3G Mobile Broadband Device

3
Contents
4 Welcome
7 Tips Before Starting
8 Window OS
22 Mac OS X
39 Product Information
51 Customer Limited Warranty

Here’s your new 3G Mobile Broadband device!
With the 3G Mobile Broadband device and
High-Speed 2go™service, you can connect to the
Internet from virtually anywhere you work and play.
If you have not yet signed up for High-Speed 2go,
please call 1-800-COMCAST (1.800.266.2278) or
go to http://customer.comcast.com/highspeed2go
to establish service before installation.
Welcome
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Package Contents
This 3G Mobile Broadband device package contains the
following components:
• 3GMobileBroadbanddevice
• DeviceUserManual
• USBexcable
• ComcastConnectionManagerondevice(including
theComcastConnectionManagerUserManual)
Note: The USB flex cable provides an alternative means
of connecting your Mobile Broadband device to
your laptop and may improve your connection.
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Minimum Requirements
Hardware/Software Windows®Mac OS X
USB one active port one active port
Operating System Windows 7, Vista,
XP Service Pack 2
or later
Mac OS X v10.5,
Mac OS X v10.6
Processor 1 GHz
(Windows 7, Vista)
300 MHz (XP)
867 MHz (Intel-
based)
RAM 2 GB (Windows 7)
1 GB (Vista)
256 MB (XP)
512 MB
Hard Drive Space 100 MB 100 MB
Browser(s) IE 7 (Windows 7,
Vista)
IE 5.5 (XP)
Safari (most current
available version is
recommended)
Note: You must use one of browsers listed above in
order to install and use your Comcast Connection
Manager. Other browsers may be used to browse
the Internet.
High-Speed 2go works only with 32-bit mode
versions of the Mac operating systems.
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• Closeanyprogramsorlesthatareopen, as
your laptop may require restart once installation is
completed for the Comcast Connection Manager.
• UninstallallotherConnectionManagers,if
applicable.This only applies if you have previously
installed any connection managers on your laptop to
support other mobile wireless devices.
Tips Before Starting

These steps are for installing the Comcast Connection
Manager (CCM) on your PC laptop with a Windows
operating system (OS).
Insert
• Insertthe3GMobileBroadbanddeviceintoanyUSB
port on your laptop.
• Windowswillbegintorecognizethedevice.Keepthe
device inserted into your laptop.
• Allowatleasttwominutesforthedevicerecognition
to complete. When finished, a message similar to
“Your device is ready to use” or “Your new hardware
is installed and ready to use” may display in your
system tray.
• Followingdevicerecognition,theCCMwill
automatically begin the installation process.
• ProceedtotheInstallsection.
Windows OS
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Windows: Install
• OncetheCCMsoftwareautomaticallybeginstoinstall
from the device, follow the on-screen instructions.
Allow 3-5 minutes for installation.
• If,within3minutes,yourcomputerdoesnot
automatically begin to install software from the device:
• Browsetothedrivedesignatedas“ComcastCM”
in MyComputer and double click to open.
• Ifthesestepsfail,gototheWindows:
Troubleshooting section.
(Sample Screen- Latest Version of the Comcast Connection Manager Will Display)
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Windows: Install
continued
• TheInstallShieldWizardboxdisplays.ClickNext to
continue the installation process.
• ReadtheServiceAgreement.Ifyouacceptthe
terms, click on IacceptthetermsintheService
Agreement. Click Next to continue the installation
process. If you do not accept the terms, you will not
be able to install the Comcast Connection Manager or
use the High-Speed 2go service.
(Sample Screen – Latest version of the Service Agreement Will Display)
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• ClickNextintheDestinationFolderboxtoacceptthe
default destination installation folder (recommended).
Or, click on “Change” to browse to a different
destination folder. Then, click Next.
• ClickInstallto run the installation process.
The Installing Comcast Connection Manager progress
indicator displays.
Windows: Install
continued

• ClickFinish in the InstallShield Wizard Completed
boxtocompletetheinstallation.Itisrecommended
that you leave the following default settings checked:
“LaunchComcastConnectionManager”and“Use
thisasmydefaultWi-Fimanagementutility.”
• TheComcastConnectionManagerlaunches
automatically when installation is complete.
• DisconnectfromtheInternet.
• ProceedtotheConnectsection.
Windows: Install
continued
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• TheComcastConnectionManager(CCM)will
automatically begin the connection process to
Comcast Mobile 3G service.
• Within30-40seconds,theCCMshoulddisplay
“HandsFreeActivationStarted”intheStatuscolumn
for Comcast Mobile 3G. Do not take any action during
this process.
• Within2-3minutes,theCCMshoulddisplay
“Connected” in the Status column for Comcast
Mobile 3G.
Windows: Connect

• Onceyouareconnected,itisrecommendedthat
you check for software updates. Go to the main
menu of the Comcast Connection Manager and
select Tools, then CheckforUpdates. If there are
updates, the Comcast Connection Manager will
prompt you with instructions.
Note: The 3G Mobile Broadband device you have
selected is for use with the 3G Mobile Broadband
service only. Access to 4G Mobile Broadband
service requires a different device offered by
Comcast. Also, if you experience any issues
connecting with your device, please refer to the
Windows:Troubleshooting section in this manual.
Windows: Connect
continued
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1. Click on Help from the Comcast Connection Manager
main menu. Then, click on Help again.
2. The Help Contents panel displays.
Click on a book symbol (shown below) to access a
Helptopic,orclickthe“Index”or“Search”tabsto
look up a Help topic.
Windows: Troubleshooting

3. You can also refer to the Comcast Connection
ManagerUserManual,availablewithintheComcast
Connection Manager program folder on your laptop.
4.ExploreFrequentlyAskedQuestionsonourCustomer
Central webpage at
http://customer.comcast.com/highspeed2go.
Potential Troubleshooting Scenarios:
Mobile Broadband device plugged in but
nothing happens
Verify that your device is receiving power by checking
to see that the LED light on your device is on. If not, take
the following actions to ensure a good connection for
your device:
• DisconnectyourdevicefromtheUSBport,then
reconnectittotheUSBport.
• AttachyourdevicetotheUSBportbyusingtheUSB
ex/extensioncableincludedwithyourdevice.
• InsertyourdeviceintoadifferentUSBportonyour
laptop.
• ToverifythattheUSBportonthelaptopis
functioning, try inserting a different device (i.e., thumb
orashdrive)intoyourUSBport(s).
If none of these actions are successful in powering
your 3G Mobile Broadband device, record any error
messages displayed and contact Customer Care at
1.866.206.2182.
Windows: Troubleshooting
continued
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Windows: Troubleshooting
continued
During rst use, Mobile Broadband device is
inserted in USB port and LED light is on, but
Comcast Connection Manager installation does
not automatically begin.
If your device does not begin to automatically install the
Comcast Connection Manager within 3-5 minutes of first
inserting the device, check in My Computer for the drive
designated as “ComcastCM”and double click to open.
If this manual step is not successful in initiating the
software installation, or the “Comcast CM” drive does
not appear (or disappears quickly) in My Computer, you
may have drivers remaining from a previous connection
manager installation:
• First,attempttouninstallanyconnectionmanagers
on your laptop.
• Ifuninstallingconnectionmanagersdoesnotresolve
the issue, contact Customer Care at 1.866.206.2182.
They will guide you through the correct steps for
removing these drivers.
Followingthesestepswillenableyoutoeither
automatically install or manually install the Comcast
Connection Manager.
After attempting installation of the Comcast
Connection Manager, the shortcut icon is not
displayed on the desktop.
This may indicate that installation of your Comcast
Connection Manager (CCM) was not successful.
• Toresolvethisissue,attemptonceagaintoinstall

Windows: Troubleshooting
continued
the CCM by unplugging the device, reinserting the
device, and repeating the CCM installation process.
• IfyoursecondattempttoinstalltheCCMisnot
successful, record any error messages displayed and
contact Customer Care at 1.866.206.2182.
Comcast Connection Manager did not launch
after successful installation.
Verify that you did not uncheck the “LaunchComcast
ConnectionManager”checkboxduringinstallation.
Attempt to launch the Comcast Connection Manager
manually by double-clicking the CCM shortcut icon on
your desktop.
If the CCM still does not launch via the manual method,
record any error messages displayed and contact
Customer Care at 1.866.206.2182.
“Hands Free Activation Failed” message is
displayed on the Comcast Connection Manager.
Failuresofthistypemayindicatethatyourdeviceis
not provisioned correctly. To update the provisioning
components of your device, take the following action:
• ClickonTools in the Comcast Connection Manager.
• SelectSettings from the Tools menu.
• ClickontheHardware tab, then click on the Modify
button in the Mobile Devices row of the Hardware tab.
• TheDevicePropertiespagedisplays.Inthe
Comcast Mobile tab of the Device Properties page,
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Windows: Troubleshooting
continued
click on the UpdateProle button in the Device
Configuration area.
• AftertheProleUpdateprocesshascompleted,
unplug and reconnect your Mobile Broadband device.
• Attempttoreconnecttothenetwork.Ifyou
continue to encounter this error, record any error
messages displayed and contact Customer Care
at 1.866.206.2182.
Mobile Broadband network(s) not active in
Comcast Connection Manager.
If the Comcast Connection Manager (CCM) has not
properly installed your device, the Comcast Mobile
3G line will be completely grayed out in the CCM main
menu screen. If this is the case, disconnect and then
reconnect the device to allow the CCM an opportunity to
install your device. You should receive various Windows
messages indicating that the components to support
your device are being installed.
While attempting to connect to the network for
approximately 2-3 minutes, the:
• CCM generates an error message (e.g., 668,
678, 718), or
• CCM may show “Ready to Connect” and/or
may continuously display “Disconnecting”.
There are various causes for these scenarios, so first
attempt to resolve this by:

Windows: Troubleshooting
continued
• Pullingthedeviceoutofthelaptop.
• AllowingtheCCMtoreset(i.e.,waituntilalloptions
are grayed out.)
• ReinsertingthedevicebackintotheUSBportof
your laptop.
If your device still does not connect to the network,
this may indicate that your device is not provisioned
correctly. To update the provisioning components of your
device, take the following action:
• ClickonTools in the Comcast Connection Manager.
• SelectSettings from the Tools menu.
• ClickontheHardware tab, then click on the Modify
button in the Mobile Devices row of the Hardware tab.
• TheDevicePropertiespagedisplays.Inthe
Comcast Mobile tab of the Device Properties page,
click on the UpdateProle button in the Device
Configuration area.
• AftertheUpdateProleprocesshascompleted,
unplug and reconnect your Mobile Broadband device.
• Attempttoreconnecttothenetwork.Ifyou
continue to encounter this error, record any error
messages displayed and contact Customer Care
at 1.866.206.2182.
I am unable to establish a 3G connection.
It is possible that you are not in an adequate coverage
area for the 3G network. Connect your device using the
USBex/extensioncable.Youcanalsotrymovingcloser
to a window if indoors, or to higher ground if outdoors.
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