Comtech EF Data CDM-800 User manual
Part Number MN-CDM800 Revision 1
CD
M
-
800
Advanced VSAT Series Gateway Router
Installation and Operation Manual
For Firmware Version 1.3.2 or Higher
IMPORTANT NOTE: The information contained in this document supersedes all previously published
information regarding this product. Product specifications are subject to change without prior notice.
Copyright © 2012 Comtech EF Data. All rights reserved. Printed in the USA.
Comtech EF Data, 2114 West 7th Street, Tempe, Arizona 85281 USA,480.333.2200, FAX: 480.333.2161
CDM-800
Advanced VSAT Series Gateway Router
Installation and Operation Manual
For Firmware Version 1.3.2 or Higher
Part Number MN-CDM800
Revision 1
Thispageisintentionallyblank.
iii
TABLE OF CONTENTS
TABLE OF CONTENTS ..............................................................................................................III
TABLES..................................................................................................................................... VII
FIGURES................................................................................................................................... VII
PREFACE................................................................................................................................... IX
AboutthisManual..............................................................................................................................ix
ReportingCommentsorSuggestionsConcerningthisManual...............................................................ix
RelatedDocuments..................................................................................................................................ix
ConventionsandReferences...............................................................................................................ix
PatentsandTrademarks..........................................................................................................................ix
Warnings,Cautions,andNotes.................................................................................................................x
ExamplesofMulti‐HazardNotices............................................................................................................x
RecommendedStandardDesignations.....................................................................................................x
MetricConversion.....................................................................................................................................x
SafetyandCompliance........................................................................................................................xi
ElectricalSafetyandCompliance.............................................................................................................xi
ElectricalInstallation................................................................................................................................xi
OperatingEnvironment...........................................................................................................................xi
EuropeanUnionRadioEquipmentandTelecommunicationsTerminalEquipment(R&TTE)
Directive(1999/5/EC)andEN301489‐1..............................................................................................xi
EuropeanUnionElectromagneticCompatibility(EMC)Directive(2004/108/EC)........................xii
EuropeanUnionLowVoltageDirective(LVD)(2006/95/EC)..............................................................xii
EuropeanUnionRoHSDirective(2002/95/EC)...................................................................................xiii
EuropeanUnionTelecommunicationsTerminalEquipmentDirective(91/263/EEC)........................xiii
CEMark...............................................................................................................................................xiii
WarrantyPolicy.................................................................................................................................xiv
LimitationsofWarranty..........................................................................................................................xiv
ExclusiveRemedies.................................................................................................................................xv
GettingHelp......................................................................................................................................xvi
ContactingComtechEFData..................................................................................................................xvi
ReturningaProductforUpgradeorRepair...........................................................................................xvii
CHAPTER 1.INTRODUCTION .............................................................................................1–1
1.1Overview..............................................................................................................................1–1
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1.2CDM‐800FunctionalDescription...........................................................................................1–2
1.3CDM‐800Features................................................................................................................1–4
1.3.1PhysicalDescription..................................................................................................................1–4
1.3.2DimensionalEnvelope..............................................................................................................1–4
1.3.3CDM‐800PhysicalFeatures......................................................................................................1–5
1.3.3.1FrontPanel........................................................................................................................1–5
1.3.3.2RearPanel.........................................................................................................................1–6
1.3.3.2.1RearPanelStandardFeatures.....................................................................................1–6
1.3.3.2.2RearPanelOptionalFeatures.....................................................................................1–7
1.4CDM‐800Specifications........................................................................................................1–8
1.4.1ProductFeatureSpecifications.................................................................................................1–8
1.4.2StandardAssemblies.................................................................................................................1–9
1.4.3OptionalAssemblies.................................................................................................................1–9
1.4.4RegulatoryCompliance.............................................................................................................1–9
CHAPTER 2.INSTALLATION ..............................................................................................2–1
2.1UnpackingandInspection.....................................................................................................2–1
2.2InstallationintoaRackEnclosure.........................................................................................2–2
2.2.1InstallingtheOptionalRear‐MountingSupportBracketsKit...................................................2–4
CHAPTER 3.REAR PANEL CONNECTIONS......................................................................3–1
3.1CablingConnectionTypes.....................................................................................................3–1
3.1.1CoaxialCableConnections........................................................................................................3–1
3.1.1.1Type‘BNC’.........................................................................................................................3–2
3.1.1.2Type‘TNC’.........................................................................................................................3–2
3.1.1.3Type‘N’.............................................................................................................................3–2
3.1.1.4Type‘F’..............................................................................................................................3–3
3.1.1.5Type‘SMA’(SubminiatureVersion‘A’).............................................................................3–3
3.1.2D‐SubminiatureCableConnections..........................................................................................3–3
3.1.3CircularCableConnections.......................................................................................................3–4
3.1.4RJ‐45,RJ‐48CableConnections................................................................................................3–4
3.2CDM‐800CablingConnections..............................................................................................3–5
3.2.1IFConnectorGroup..................................................................................................................3–6
3.2.1.1‘L‐BANDTx’Connector......................................................................................................3–6
3.2.1.2‘70/140Tx’IFConnector...................................................................................................3–6
3.2.2TerrestrialDataConnectorGroup............................................................................................3–7
3.2.2.1‘GE1’‘GE2’(GigabitEthernet)Connectors.......................................................................3–7
3.2.3‘CLOCKEXTENSIONIN’Connector............................................................................................3–7
3.2.4UtilityConnectorGroup...........................................................................................................3–8
3.2.4.1‘TERM’Connector.............................................................................................................3–8
3.2.4.2‘FE’(FastEthernet)Connector..........................................................................................3–8
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3.2.4.3‘REDUNDANCY’Connector................................................................................................3–8
3.2.4.4‘CONSOLE’InterfaceConnector........................................................................................3–9
3.2.5‘(EXTERNAL)REFERENCEIN/OUT’Connector...........................................................................3–9
3.3CDM‐800GroundandPowerConnections..........................................................................3–10
3.3.1ChassisGroundInterface........................................................................................................3–10
3.3.2115V/230VAlternatingCurrent(AC)PowerInterface(Standard).........................................3–11
3.3.2.1ACOperation–ApplyingPower......................................................................................3–11
3.3.2.2ACOperation–ReplacingFuses.....................................................................................3–12
3.3.348VDirectCurrent(DC)PowerInterface(Optional)..............................................................3–13
3.3.3.1DCOperation–ApplyingPower.....................................................................................3–13
3.3.3.2DCOperation–ReplacingFuses.....................................................................................3–14
CHAPTER 4.UPDATING FIRMWARE .................................................................................4–1
4.1UpdatingFirmwareviatheInternet......................................................................................4–1
4.2GettingStarted:PreparingfortheFirmwareDownload........................................................4–2
4.3DownloadingandExtractingtheFirmwareUpdate...............................................................4–6
4.4PerformingtheEthernetFTPUploadProcedure....................................................................4–8
CHAPTER 5.ETHERNET-BASED REMOTE PRODUCT MANAGEMENT .........................5–1
5.1Introduction.........................................................................................................................5–1
5.2EthernetManagementInterfaceProtocols...........................................................................5–2
5.2.1EthernetManagementInterfaceAccess..................................................................................5–2
5.3SNMPInterface....................................................................................................................5–3
5.3.1ManagementInformationBase(MIB)Files..............................................................................5–3
5.3.2SNMPCommunityStrings.........................................................................................................5–3
5.4WebServer(HTTP)Interface.................................................................................................5–4
5.4.1UserLogin.................................................................................................................................5–4
5.4.2WebServerInterface–OperationalFeatures..........................................................................5–5
5.4.2.1VirtualFrontPanel............................................................................................................5–5
5.4.2.2Navigation.........................................................................................................................5–5
5.4.2.3PageSections....................................................................................................................5–5
5.4.2.4ExecutionButtons.............................................................................................................5–5
5.4.2.5FeatureSelection..............................................................................................................5–6
5.4.2.6TextorDataEntry.............................................................................................................5–6
5.4.3WebServerInterface–MenuTree..........................................................................................5–7
5.4.4WebServerInterfacePageDescriptions..................................................................................5–8
5.4.4.1HomePages......................................................................................................................5–8
5.4.4.1.1Home|Home.............................................................................................................5–8
5.4.4.1.2Home|Contact..........................................................................................................5–9
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5.4.4.2Admin(Administration)Pages........................................................................................5–10
5.4.4.2.1Admin|Access.........................................................................................................5–10
5.4.4.2.2Admin|SNMP..........................................................................................................5–11
5.4.4.2.3Admin|FAST............................................................................................................5–12
5.4.4.2.4Admin|Firmware.....................................................................................................5–14
5.4.4.2.5Admin|AutoLogout................................................................................................5–15
5.4.4.2.6Admin|VMS.............................................................................................................5–16
5.4.4.3ConfigurationPages........................................................................................................5–18
5.4.4.3.1Configuration|Interface..........................................................................................5–18
5.4.4.3.1.1Configuration|Interface|FEMgt....................................................................5–18
5.4.4.3.1.2Configuration|Interface|GE‐1orGE‐2...........................................................5–19
5.4.4.3.2Configuration|Mod(Modulator)............................................................................5–20
5.4.4.3.3Configuration|ARP..................................................................................................5–22
5.4.4.3.4Configuration|Routing|Routes.............................................................................5–23
5.4.4.3.5Configuration|Compression...................................................................................5–25
5.4.4.3.5.1Configuration|WAN|QoS...............................................................................5–26
5.4.4.4StatusPages....................................................................................................................5–34
5.4.4.4.1.1Status|Statistics|Traffic.................................................................................5–34
5.4.4.4.1.2Status|Statistics|Router.................................................................................5–36
5.4.4.4.1.3Status|Statistics|Compression.......................................................................5–37
5.4.4.4.1.4Status|Statistics|QoS.....................................................................................5–38
5.4.4.4.1.5Status|Statistics|VCM(VariableCodingandModulation)............................5–41
5.4.4.4.2Status|Monitorpage...............................................................................................5–43
5.4.4.5UtilityPages....................................................................................................................5–44
5.4.4.5.1Utility|Utility...........................................................................................................5–44
5.4.4.5.2Utility|Reboot.........................................................................................................5–47
CHAPTER 6.SERIAL-BASED REMOTE PRODUCT MANAGEMENT................................6–1
6.1Introduction.........................................................................................................................6–1
6.2RemoteCommandsandQueriesOverview...........................................................................6–3
6.2.1BasicProtocol...........................................................................................................................6–3
6.2.2PacketStructure.......................................................................................................................6–3
6.2.2.1StartofPacket...................................................................................................................6–4
6.2.2.2TargetAddress..................................................................................................................6–5
6.2.2.3AddressDelimiter..............................................................................................................6–5
6.2.2.4InstructionCode................................................................................................................6–5
6.2.2.5InstructionCodeQualifier.................................................................................................6–6
6.2.2.6OptionalMessageArguments...........................................................................................6–7
6.2.2.7EndofPacket....................................................................................................................6–7
6.3RemoteCommandsandQueries...........................................................................................6–8
APPENDIX A.FAST............................................................................................................. A–1
A.1FASTOverview.....................................................................................................................A–1
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A.2FASTActivationviatheWebServerInterface.......................................................................A–2
APPENDIX B. FEC (FORWARD ERROR CORRECTION)..................................................... B–1
B.1Introduction.........................................................................................................................B–1
B.2DVB‐S2:LDPCandBCH..........................................................................................................B–1
B.2.1RangeofDataRates..................................................................................................................B–1
B.2.2BER,QEF,Eb/No,Es/NoSpectralEfficiency,andOccupiedBandwidth..........................................B–1
B.3CDM‐800ErrorPerformanceCharacteristics.........................................................................B–2
TABLES
Table3‐1.REDUNDANCYConnectorPinout............................................................................................3–8
Table3‐2.CONSOLEConnectorPinout....................................................................................................3–9
FIGURES
Figure1‐1.CDM‐800GatewayRouter......................................................................................................1–1
Figure1‐2.AdvancedVSATSeriesNetworkTopologyExample...............................................................1–1
Figure1‐3.CDM‐800DimensionalEnvelope............................................................................................1–4
Figure1‐4.CDM‐800–FrontPanelView..................................................................................................1–5
Figure1‐5.CDM‐800–RearPanelView...................................................................................................1–6
Figure2‐1.UnpackingandInspectingtheShipment................................................................................2–1
Figure2‐2.InstallationintoaRackEnclosure...........................................................................................2–3
Figure2‐3.InstallationofOptionalRear‐MountingSupportBracketsKit...............................................2–5
Figure3‐1.CoaxialConnectorExamples...................................................................................................3–1
Figure3‐2.D‐SubminiatureConnectorExamples.....................................................................................3–3
Figure3‐3.CDM‐800CablingConnections...............................................................................................3–5
Figure3‐4.CDM‐800ChassisGroundInterface......................................................................................3–10
Figure3‐5.CDM‐800ACPowerInterface...............................................................................................3–11
Figure3‐6.ApplyingACPowertotheCDM‐800.....................................................................................3–11
Figure3‐7.ReplacingCDM‐800ACFuses...............................................................................................3–12
Figure3‐8.CDM‐800DCPowerInterface...............................................................................................3–13
Figure3‐9.ApplyingDCPowertotheCDM‐800.....................................................................................3–13
Figure3‐10.ReplacingCDM‐800DCFuses.............................................................................................3–14
Figure5‐1.Home|Homepage................................................................................................................5–8
Figure5‐2.Home|Contactpage..............................................................................................................5–9
Figure5‐3.Admin|Accesspage.............................................................................................................5–10
Figure5‐4.Admin|SNMPpage.............................................................................................................5–11
Figure5‐5.Admin|FASTpage...............................................................................................................5–12
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Figure5‐6.Admin|Firmwarepage........................................................................................................5–14
Figure5‐7.Admin|AutoLogoutpage...................................................................................................5–15
Figure5‐8.Admin|VMSpage................................................................................................................5–16
Figure5‐9.Configuration|Interface|FEMgtPage..............................................................................5–18
Figure5‐10.Configuration|Interface|GE‐1orGE‐2Page...................................................................5–19
Figure5‐11.Configuration|Modpage..................................................................................................5–20
Figure5‐12.Configuration|ARPpage...................................................................................................5–22
Figure5‐13.Configuration|Routing|Routespage..............................................................................5–23
Figure5‐14.Configuration|Compressionpage.....................................................................................5–25
Figure5‐15.Configuration|WAN|QoSpage.......................................................................................5–26
Figure5‐16.Configuration|WAN|QoSpage(continued)...................................................................5–27
Figure5‐17.Status|Statistics|Trafficpage..........................................................................................5–34
Figure5‐18.Status|Statistics|Routerpage.........................................................................................5–36
Figure5‐19.Status|Statistics|Compressionpage...............................................................................5–37
Figure5‐20.Status|Statistics|QoSpage.............................................................................................5–38
Figure5‐21.Status|Statistics|VCMpage............................................................................................5–41
Figure5‐22.Status|Monitorpage........................................................................................................5–43
Figure5‐23.Utility|Utilitypage............................................................................................................5–44
Figure5‐24.Utility|Rebootpage..........................................................................................................5–47
Figure5‐1.CDM‐800SerialInterfaceExample.........................................................................................6–2
FigureA‐1.CDM‐800WebServer(HTTP)Interface–‘ADMIN|FAST’page............................................A–2
FigureB‐1.DVB‐S2QPSKPacketErrorRateversusEs/No........................................................................B–3
FigureB‐2.DVB‐S28PSKPacketErrorRateversusEs/No........................................................................B–4
FigureB‐3.DVB‐S216APSKPacketErrorRateversusEs/No....................................................................B–5
FigureB‐4.DVB‐S232APSKPacketErrorRateversusEs/No....................................................................B–6
ix
PREFACE
About this Manual
ThismanualprovidesinstallationandoperationinformationfortheComtechEFDataCDM‐800
GatewayRouter.Thisisaninformationaldocumentintendedforthepersonsresponsibleforthe
operationandmaintenanceoftheCDM‐800.
Reporting Comments or Suggestions Concerning this Manual
Commentsandsuggestionsregardingthecontentanddesignofthismanualareappreciated.To
submitcomments,pleasecontacttheComtechEFDataTechnicalPublicationsDepartment:
Related Documents
•ComtechEFDataCDM‐840RemoteRouterInstallationandOperationManual
•ComtechEFDataODM‐840OutdoorRemoteRouter/ODMR‐840ReducedFormFactorOutdoor
RemoteRouterInstallationandOperationManual
•ComtechEFDataCDD‐880MultiReceiverRouterInstallationandOperationManual
Conventions and References
Patents and Trademarks
See all of Comtech EF Data's Patents and Patents Pending at http://patents.comtechefdata.com.
Comtech EF Data acknowledges that all trademarks are the property of the trademark owners.
CDM-800 Gateway Router Revision 1
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x
Warnings, Cautions, and Notes
A WARNING gives information about a possible hazard that MAY CAUSE DEATH
or SERIOUS INJURY.
A CAUTION gives information about a possible hazard that MAY CAUSE INJURY
or PROPERTY DAMAGE.
A NOTE gives important information about a task or the equipment.
A REFERENCE directs the user to additional information about a task or the
equipment.
Examples of Multi-Hazard Notices
Recommended Standard Designations
RecommendedStandard(RS)Designationshavebeensupersededbythenewdesignationofthe
ElectronicIndustriesAssociation(EIA).Referencestotheolddesignationsmaybeshownwhen
depictingactualtext(e.g.,RS‐232)displayedontheWebServerpagesorCLI(serialCommandLine
Interface)fortheunit.AllotherreferencesinthemanualwillbeshownwiththeEIAdesignations.
Metric Conversion
Metricconversioninformationislocatedontheinsidebackcoverofthismanual.This
informationisprovidedtoassisttheoperatorincross‐referencingnon‐MetrictoMetric
conversions.
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xi
The user should carefully review the following information:
Safety and Compliance
Electrical Safety and Compliance
TheunitcomplieswiththeEN60950SafetyofInformationTechnologyEquipment(Including
ElectricalBusinessMachines)safetystandard.
IFTHEUNITISOPERATEDINAVEHICLEORMOVABLEINSTALLATION,MAKESURE
THEUNITISSTABLE.OTHERWISE,EN60950SAFETYISNOTGUARANTEED.
Electrical Installation
CONNECTTHEUNITTOAPOWERSYSTEMTHATHASSEPARATEGROUND,LINEAND
NEUTRALCONDUCTORS.DONOTCONNECTTHEUNITWITHOUTADIRECT
CONNECTIONTOGROUND.
Sect3.3CDM‐800GroundandPowerConnections
Operating Environment
DONOTOPERATETHEUNITINANYOFTHESEEXTREMEOPERATINGCONDITIONS:
•AMBIENTTEMPERATURESLESSTHAN0°C(32°F)ORMORETHAN50°C
(122°F).
•PRECIPITATION,CONDENSATION,ORHUMIDATMOSPHERESOFMORE
THAN95%RELATIVEHUMIDITY.
•UNPRESSURIZEDALTITUDESOFMORETHAN2000METRES(6561.7FEET).
•EXCESSIVEDUST.
•FLAMMABLEGASES.
•CORROSIVEOREXPLOSIVEATMOSPHERES.
European Union Radio Equipment and Telecommunications Terminal
Equipment (R&TTE) Directive (1999/5/EC) and EN 301 489-1
IndependenttestingverifiesthattheunitcomplieswiththeEuropeanUnionR&TTEDirective,its
referencetoEN301489‐1(ElectromagneticcompatibilityandRadiospectrumMatters[ERM];
ElectroMagneticCompatibility[EMC]standardforradioequipmentandservices,Part1:
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Preface MN-CDM800
xii
Commontechnicalrequirements),andtheDeclarationsofConformityfortheapplicable
directives,standards,andpracticesthatfollow:
European Union Electromagnetic Compatibility (EMC) Directive
(2004/108/EC)
•Emissions:EN55022ClassB–LimitsandMethodsofMeasurementofRadio
InterferenceCharacteristicsofInformationTechnologyEquipment.
•Immunity:EN55024–InformationTechnologyEquipment:ImmunityCharacteristics,
Limits,andMethodsofMeasurement.
•EN61000‐3‐2–HarmonicCurrentsEmission
•EN61000‐3‐3–VoltageFluctuationsandFlicker.
•FederalCommunicationsCommissionFederalCodeofRegulationFCCPart15,SubpartB.
TOENSURETHATTHEUNITCOMPLIESWITHTHESESTANDARDS,OBEYTHESE
INSTRUCTIONS:
•UsecoaxialcablethatisofgoodqualityforconnectionstotheL‐BandType‘N’Rx
(receive)femaleconnector.
•UseType'D'connectorsthathaveback‐shellswithcontinuousmetallicshielding.
Type‘D’cablingmusthaveacontinuousoutershield(eitherfoilorbraid,orboth).The
shieldmustbebondedtotheback‐shell.
•Operatetheunitwithitscoveronatalltimes.
European Union Low Voltage Directive (LVD) (2006/95/EC)
SymbolDescription
<HAR>TypeofpowercordrequiredforuseintheEuropeanCommunity.
CAUTION:Double‐pole/NeutralFusing
ACHTUNG: Zweipoligebzw.Neutralleiter‐Sicherung
InternationalSymbols
SymbolDefinitionSymbolDefinition
AlternatingCurrentProtectiveEarth
FuseChassisGround
!
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Foradditionalsymbols,refertoWarnings,CautionsandNoteslistedearlierinthis
Preface.
European Union RoHS Directive (2002/95/EC)
Thisunitsatisfies(withexemptions)therequirementsspecifiedintheEuropeanUnionDirective
ontheRestrictionofHazardousSubstancesinElectricalandElectronicEquipment(EURoHS,
Directive2002/95/EC).
European Union Telecommunications Terminal Equipment Directive
(91/263/EEC)
InaccordancewiththeEuropeanUnionTelecommunicationsTerminalEquipmentDirective
91/263/EEC,theunitshouldnotbedirectlyconnectedtothePublicTelecommunications
Network.
CE Mark
ComtechEFDatadeclaresthattheunitmeetsthenecessaryrequirementsfortheCEMark.
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xiv
Warranty Policy
ComtechEFDataproductsarewarrantedagainstdefectsinmaterialandworkmanship
foraspecificperiodfromthedateofshipment,andthisperiodvariesbyproduct.In
mostcases,thewarrantyperiodistwoyears.Duringthewarrantyperiod,ComtechEF
Datawill,atitsoption,repairorreplaceproductsthatprovetobedefective.Repairsare
warrantedfortheremainderoftheoriginalwarrantyora90dayextendedwarranty,
whicheverislonger.ContactComtechEFDataforthewarrantyperiodspecifictothe
productpurchased.
Forequipmentunderwarranty,theownerisresponsibleforfreighttoComtechEFData
andallrelatedcustoms,taxes,tariffs,insurance,etc.ComtechEFDataisresponsiblefor
thefreightchargesonlyforreturnoftheequipmentfromthefactorytotheowner.
ComtechEFDatawillreturntheequipmentbythesamemethod(i.e.,Air,Express,
Surface)astheequipmentwassenttoComtechEFData.
AllequipmentreturnedforwarrantyrepairmusthaveavalidRMAnumberissuedprior
toreturnandbemarkedclearlyonthereturnpackaging.ComtechEFDatastrongly
recommendsallequipmentbereturnedinitsoriginalpackaging.
ComtechEFDataCorporation’sobligationsunderthiswarrantyarelimitedtorepairor
replacementoffailedparts,andthereturnshipmenttothebuyeroftherepairedor
replacedparts.
Limitations of Warranty
Thewarrantydoesnotapplytoanypartofaproductthathasbeeninstalled,altered,
repaired,ormisusedinanywaythat,intheopinionofComtechEFDataCorporation,
wouldaffectthereliabilityordetractsfromtheperformanceofanypartoftheproduct,
orisdamagedastheresultofuseinawayorwithequipmentthathadnotbeen
previouslyapprovedbyComtechEFDataCorporation.
Thewarrantydoesnotapplytoanyproductorpartsthereofwheretheserialnumberorthe
serialnumberofanyofitspartshasbeenaltered,defaced,orremoved.
Thewarrantydoesnotcoverdamageorlossincurredintransportationoftheproduct.The
warrantydoesnotcoverreplacementorrepairnecessitatedbylossordamagefromany
causebeyondthecontrolofComtechEFDataCorporation,suchaslightningorother
naturalandweatherrelatedeventsorwartimeenvironments.
Thewarrantydoesnotcoveranylaborinvolvedintheremovalandorreinstallationof
warrantedequipmentorpartsonsite,oranylaborrequiredtodiagnosethenecessity
forrepairorreplacement.
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ThewarrantyexcludesanyresponsibilitybyComtechEFDataCorporationforincidentalor
consequentialdamagesarisingfromtheuseoftheequipmentorproducts,orforany
inabilitytousethemeitherseparatefromorincombinationwithanyotherequipmentor
products.
Afixedchargeestablishedforeachproductwillbeimposedforallequipmentreturned
forwarrantyrepairwhereComtechEFDataCorporationcannotidentifythecauseofthe
reportedfailure.
Exclusive Remedies
ComtechEFDataCorporation’swarranty,asstatedisinlieuofallotherwarranties,
expressed,implied,orstatutory,includingthoseofmerchantabilityandfitnessfora
particularpurpose.Thebuyershallpassontoanypurchaser,lessee,orotheruserof
ComtechEFDataCorporation’sproducts,theaforementionedwarranty,andshall
indemnifyandholdharmlessComtechEFDataCorporationfromanyclaimsorliability
ofsuchpurchaser,lessee,oruserbaseduponallegationsthatthebuyer,itsagents,or
employeeshavemadeadditionalwarrantiesorrepresentationsastoproduct
preferenceoruse.
Theremediesprovidedhereinarethebuyer’ssoleandexclusiveremedies.ComtechEF
Datashallnotbeliableforanydirect,indirect,special,incidental,orconsequential
damages,whetherbasedoncontract,tort,oranyotherlegaltheory.
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Getting Help
Contacting Comtech EF Data
ContactComtechEFDatafor:
•TechnicalSupport–Productsupportortraining.
•CustomerService–Informationonreturninganin‐warrantyorout‐of‐warrantyproductfor
upgradeorrepair.Bepreparedtoprovidetheproductmodelnumberanditsserial
number.
ContactComtechEFDataCustomer&TechnicalSupportduringnormalbusinesshours(Monday
throughFriday,8A.M.to5P.MMountainStandardTime(MST)):
For:Contact:
CDM‐800
Technical
Supportand
Service
Telephone+1.480.333.4357
Emailcdmipsupport@comtechefdata.com
Fax+1.480.333.2500
ComtechEF
DataWebSite
MainPagehttp://www.comtechefdata.com
Customerand
TechnicalSupporthttp://www.comtechefdata.com/support.asp
RMA
(ReturnMaterial
Authorization)
http://www.comtechefdata.com/rmaform.asp
ComtechEFDataMainNumber+1.480.333.2200
MailingAddress2114West7thStreet
Tempe,Arizona85281USA
Review the Warranty Policy before contacting Comtech EF Data Technical Support or
Customer Service.
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xvii
Returning a Product for Upgrade or Repair
StepTask
1GototheComtechEFDataServicepage(http://www.comtechefdata.com/
service.asp)andreadtheReturnMaterialAuthorizationsectioninitsentirety.
2RequestaReturnMaterialAuthorizationNumber:
•OntheComtechEFDataServicepage:SelecttheReturnMaterial
Authorizationhyperlink.
•OntheComtechEFDataSupportpage:
(http://www.comtechefdata.com/support.asp):Click[SendRMARequest]
(http://www.comtechefdata.com/rmaform.asp);
•FillouttheRMAformcompletely;
•Click[SendEmail].
•Alternately:
oSendane‐mailprovidingthissamedetailedinformationtoComtechEF
DataCustomerService([email protected]).
oContactComtechEFDataCustomer&TechnicalSupportbyphoneorfax.
3Packtheproductinitsoriginalshippingcartonandprotectivepackaging.
4ShiptheproductbacktoComtechEFData.Shippingchargesshouldbeprepaid.
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Notes:
Other manuals for CDM-800
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Table of contents
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