CONCORD FaxLync User manual

Concord Fax
FaxLync User Guide

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Contents
Publication Notice..................................................................... 3
Version ...................................................................................... 3
About Concord FaxLync ........................................................... 4
Features ......................................................................... 5
Benefits........................................................................... 5
Device Installation..................................................................... 6
Sending a Fax ........................................................................... 8
Receiving a Fax....................................................................... 10
FaxLync Configuration within the Concord Customer Portal . 11
Checking the FaxLync firmware.............................................. 13
Manually Resetting the FaxLync Device ................................. 13
Contacting Concord Technologies Premium Support ........... 14
About Concord ....................................................................... 15

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Publication Notice
The contents of this publication and the specifications of this application are
subject to change without notice.
Concord reserves the right to make changes without notice to this
publication, Concord software, and services, and shall not be responsible
for any damages, consequential or otherwise, caused by reliance on the
materials presented herein, including typographical errors.
This is the third edition of this publication.
Version
2.1.0 (2014)
This guide describes the FaxLync User Guide (November 3, 2014)

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About Concord FaxLync
The FaxLync device is a dual-port Analog Telephony Adapter (ATA) which has been
modified to operate in a store-and-forward mode.
Each FaxLync device supports up to two (2) fax machines. e functions of each
FaxLync device are managed directly within the Concord Customer Portal.
FaxLync connects your traditional fax machine, or Multi-Function Peripheral
(MFP) to Concord’s cloud-based Fax Online solution, eliminating the need for
faxing via analog phone lines. By using FaxLync, users accustomed to using
traditional fax machines and MFPs will continue to send and receive faxes in the
same general manner. Rather than faxes transmitting over analog phone lines,
FaxLync transmits faxes securely over HTTPS.
e device is congured, by default, to use DHCP (Dynamic Host Conguration
Protocol) to obtain an IP-address and use HTTPS (port 443). To any rewall it
appears as a web browser using SSL (Secure Socket Layer) encryption: the same
type of behavior an online banking session would entail.

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Features
• e FaxLync device connects to the Internet (via the local network) and up
to two (2) fax machines
• Users can opt to connect an additional device, such as an MFP or PC, to
the FaxLync device
• e FaxLync device is a dual-port ATA, which has been modied to
operate in a store-and-forward mode, providing much higher reliability and
call completion quality than a traditional ATA device
• Store-and-forward mode eliminates reliability problems cause by jitter and
packet loss common with T.38 and G.711 calls and traditional ATAs
Benefits
• Replaces the need for conventional phone lines
• Increases capacity (never busy)
• Maintains an electronic record of each document sent and received
• Simple Plug-and-Play setup
• Use HTTPS for fully secure communication (rewall/network
conguration seldom required)
• FaxLync numbers are capable of receiving multiple faxes simultaneously

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Device Installation
FaxLync devices are manufactured and shipped via a Concord-approved, 3rd-party
supplier. Please note that devices obtained from other sources are incompatible for use
with Concord Fax Online, and are not supported.
For information re: ordering a FaxLync device, please contact [e-mail].
Upon receipt of your FaxLync device, make sure that you have all of the following
components:
• FaxLync Device and 12V power adapter
• Ethernet cable and working internet connection
• Fax machine, of MFP (multi-function printer)
• Standard, RJ-11 phone cable/connector (the line that you would use to
connect your fax machine to a POTS line).
Your FaxLync device is shipped, pre-assigned with a fax number/account associated
with your Fax Online account.
1. Connect the phone line from your fax machine or MFP to the port
marked, “Phone 1”, on the back of your FaxLync device. ere are two (2)
phone ports on the back of your FaxLync device. Your fax service provider
specically assigns each fax number to one of these corresponding ports (see
photo, below).
2. Connect an Ethernet/network cable to the port marked, “WAN”, on the
back of your FaxLync device. Do not use the port marked, “LAN/PC” to
connect your FaxLync device to the internet.

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3. Connect the power adapter to the FaxLync device (“12 VDC”), and then to
a standard electrical wall outlet (120V).
4. A series of status LED lights are located on the front of the FaxLync device.
After the device is plugged in to a power source, a green, Power LED will
light as soon as it is powered up.
5. When the initialization process completes (~60 seconds), the Status LED
will change from red to green. When the Power, Status, and WAN lights
all turn to solid green, the physical installation of the FaxLync device is
complete. Congratulations! You are now ready to send and receive faxes
from your FaxLync-enabled fax machine, or MFP.
As of April 24, 2014 FaxLync is experiencing compatibility issues with inbound
faxing on Xerox WorkCentre 7000 and 3000 series. Users can use FaxLync to send
outbound pages through these Xerox devices, but not receive inbound deliveries.
Concord Fax is actively working with the underlying hardware vendor to correct
this problem and will issue an update once a resolution has been conrmed. Users
still have the option to receive inbound faxes as emails, or use a FaxAssist utility to
deliver the inbound fax as a print job to the Xerox.

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Sending a Fax
When sending a fax from your FaxLync-enabled fax machine, or MFP, your call does
not transmit over telephone lines. The fax call is passed on to the FaxLync device
connected to your fax device. FaxLync then connects to Concord Fax Web Services
Platform via HTTPS (using port 443). The fax job is then queued for delivery on the Concord fax
delivery platform. In the event the initial delivery attempt fails, Concord will reattempt delivery
up to 4 times, every 5 minutes, until the fax is delivered successfully or the maximum retry limit
has been reached.
Upon conrmation of delivery, or failure, a notication will be sent to the FaxLync
device reecting the nal delivery status. is notication will print from the fax
machine, or MFP, on which the original fax job was sent.
e reports printed from your fax machine/MFP only reect the initial call made
to the local FaxLync device ATA, not the nal delivery status. erefore, it is
important to use the FaxLync notications for conrmation of delivery.
To Send a Fax via FaxLync
1. Prepare your document, and load the fax into your fax machine as you
would normally.
2. You will not need to rst dial to get an outside line! (if you had to do
so previously): the fax machine will rst call the FaxLync device before
routing to the Concord platform via your internet connection.
3. For Domestic Calls (US/Canada)
a. Dial the fax number of the intended recipient. For ALL domestic
(U.S./Canada) faxes you will to include the entire number,
including the country code (“+1” in the US/Canada), regardless

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of whether or not it is a local call. For international (outside U.S./
Canada) faxes you will need to dial 011 and the destination Country
Code. Concord always recognizes the rst received digit(s) as the
Country Code, therefore faxes sent without a “1+ Area Code” (for
domestic calls) or will fail to reach your intended destination!
4. For International Calls
a. For international (outside U.S./Canada) faxes, we recommend that
you preface the fax number with the North American international
access code, “011” and the destination Country Code. Concord will
recognize the rst received digit(s) as the country code, regardless,
and you are able to place an international call without including the
“011” international access code. You will also always need to include
the Country Code, City Code, and Local Number.
5. Press the “send” button on your fax machine.
6. Allow a few minutes for the fax job to be processed and delivered.
7. Check your fax machine for the “Success” notication printed from the
FaxLync device.
When testing the outbound component (“sending”), the test recipient should
not be the sending device. Do not send to yourself! If you do not have access
to a secondary device, please contact your service provider to arrange testing
assistance for sending and receiving.
Remember to disable your fax machine/MFP’s notications. Notications will
be sent by Concord, and notications provided by your local device will not
accurately reect delivery and receipt times.

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Receiving a Fax
From the end user’s perspective, received faxes will continue to print on the fax machine,
just as they always have.
Your Concord FaxLync (ATA) device connects your stand-alone fax machine, or
MFP, to Concord’s cloud-based fax platform using your internet connection. While
inbound faxes will continue to print at your fax machine or MFP, receiving faxes via
FaxLync diers from traditional analog fax reception in a number of ways.
e inbound fax is not directly received by the FaxLync ATA, or your fax machine,
itself. e fax is rst received by Concord’s fax platform at one of our redundant
data centers. Once the fax has been successfully transmitted, Concord servers will
save the fax image electronically and post this for retrieval by your FaxLync device.
e FaxLync device will poll Concord servers, every sixty (60) seconds, looking
for new faxes. When it sees that a new fax job has arrived, your FaxLync device
will retrieve the fax image via your internet connection. Once that transfer is
completed, the FaxLync device will then call your fax machine or MFP and
transmit the image for printing.
Because Concord fax platform is handling all of the inbound calls, your fax number
should never ring busy. Since the fax calls are not being made directly to the
FaxLync device, note that there will be a slight interval between the time the sender
receives a conrmation of delivery and the time that the image actually prints on
your FaxLync device.