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WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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1. The Device is not connecting to the App:
Please check your Wifi username and password are correct and you are only using 2.4Ghz Wifi connections as the 5Ghz band is not supported.
2. Micro SD Card is Not Recognised
Make sure the USB or Micro SD Card is 32gb or less. Check USB or Micro SD Card has been formatted to the FAT32 or exFAT file system.
If not please format on a Windows based computer.
3. What happens when the SD card is full?
The camera will automatically overwrite the oldest footage.
4. Why does the camera lose the Wi-Fi connection?
Please check the network connection. You may need to move the router closer or invest in a Wi-Fi extender.
TROUBLESHOOTING