Consumer Cellular Wireless Home Phone Base User manual

Wireless Home Phone Base
A Guide to Your Service and Device
W
ireless Home Phone Base
A Guide to Your Service and Device

2TABLE OF CONTENTS
Introduction 3
About Your Service 4–7
About Your Device 8–9
Device Installation 10–13
How It Works 14–15
Voicemail 16
Using Your Device 17–19
Helpful Tips 20–22
Important Information 23
Frequently Asked Questions 24–26
Troubleshooting 27–33
Specifications 34–35
Radio Frequency (RF) Energy 36
FCC Compliance 37
Warranty 38
Support 39

3
INTRODUCTION
Thank You For Choosing Consumer Cellular!
We think your cell service should be easy to use, affordable and that you should never have to sign a contract.
More than anything though, we think your wireless company should be there for you. That’s where this guide comes
in. It’s a quick and easy reference to your new device and cellular service.
If you would like to learn more, please flip to the SUPPORT section at the back of the guide, where you’ll find a
variety of customer support options.
We hope you enjoy your new Wireless Home Phone Base!

ABOUT YOUR SERVICE
Coverage Area
Your Consumer Cellular plan covers calls to and from
anywhere in the United States (including Puerto Rico,
U.S. Virgin Islands and Guam) with no long distance
or roaming charges.
Transferring A Phone Number
Transferring a landline phone number to the Wireless
Home Phone Base can take five (5) days or more.
Outgoing calls can be made immediately using the
Wireless Home Phone Base, however incoming calls
will continue through your old service until the transfer
is complete. It is recommended that a phone be kept
connected to your existing home wiring or prior service
to continue to receive incoming calls until the transfer
is complete. To check the status of your transfer,
please call Consumer Cellular customer support at:
888-345-5510.
International Calling
To make an international call using your wireless home
phone base, please dial: 1-401-537-2523 and follow
the prompts. Our international rates start at just 10¢ per
minute plus standard usage fees.
4

ABOUT YOUR SERVICE (CONTINUED)
Making Calls Outside of the U.S.
Our service is not designed to be used outside of the
U.S. (including cruise ship travel). If your device does
work while you are abroad, it will fall under the
regulation of the country in which you are located.
This will cost you at least $1 per minute and
possibly much more.
Directory Assistance
Just dial, 800-FREE-411 (800-373-3411) and
Directory Assistance will help you located the number
you’re looking for and connect you automatically. There
is no surcharge for this call, but you will be using your
plan’s minutes, as you would when making other calls.
Directory Assistance can also give you movie times
and weather reports, help you find an address or
give you directions.
5

ABOUT YOUR SERVICE (CONTINUED)
Checking Your Usage & Usage Alerts
You can check your voice, text and data usage
anytime by logging onto your account at
www.ConsumerCellular.com or with the
MY CC app from a smartphone. Plus, with
Consumer Cellular’s Usage Alerts, we’ll keep an
eye on your usage and let you know if you’re
close to going over. It’s automatic and it comes
standard as part of your new service.
Setting-up Usage Alerts
As a Consumer Cellular customer, free Usage
Alerts were set-up automatically when you
started your account. Just log onto your account
at www.ConsumerCellular.com to change your
Usage Alert settings anytime. There you can
choose the alert type (e-mail or text message)
and how often you’d like to be alerted (when
you’ve used 75%, 100%, 125% or 150% of
your plan). You can always call us at
888-345-5510 and we’ll be happy to help
change your Usage Alert settings.
6

ABOUT YOUR SERVICE (CONTINUED)
Changing Your Plan
You can change your plan at anytime, as often as you
like, with no fees or penalties. Changes are even made
retroactively to the start of the current billing period to
give you the best possible value for your cell service.
Change your plan by logging onto your account at
www.ConsumerCellular.com or by calling us at
888-345-5510.
Our 100% Risk-free Guarantee
If you’re not completely satisfied with your service within
the first 30 minutes, 30 text messages, 30 MB of data or
30 days of use (whichever comes first), you can cancel
your service with no cancellation fees, no penalties and no
risk. We’ll waive the charges and we’ll even send you a
pre-paid mailing label so you can return your phone.
Returns must include the phone, accessories, user manuals,
all original packaging and a copy of your sales receipt.
All items must be in new condition. Call 888-345-5510
to start the return process.
7

ABOUT YOUR DEVICE
Getting To Know Your Device
Power
Green: On
No Color: Off
Voicemail
Green:
New message
waiting (Blinking)
No Color:
No message waiting
Battery Charge
Green: High
Yellow: Medium
Red: Low
Signal Strength
Green: Strong
Yellow: Moderate
Red: No Service
Back-up Battery Cover
On/Off
Telephone Ports
Service Port*
Power Input
Antenna
8

ABOUT YOUR DEVICE (CONTINUED)
LED Indicators KEY ICON NAME STATUS CONDITION
Power Green solid ON
OFF No Power
Voicemail Green Blinking New message waiting
OFF No message waiting
Battery Charge
Green Solid HIGH
Green Blinking Battery in use (High)
Yellow Solid MEDIUM
Yellow Blinking Battery in use (Medium)
Red Solid LOW
Red Blinking Battery in use (Low)
OFF Battery not connected
Signal Strength
Green Solid Strong
Yellow Solid Moderate
Red Solid No Service
Red Blinking Check SIM
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9

DEVICE INSTALLATION
1. Connect the power cord
10
Insert the small end of the power cord into the Power Input port
on the back of your Wireless Home Phone Base.
Plug the power cord into an electrical wall
outlet that is not powered by a wall switch.
Insert the small end of the power cord into the Power
Input port on the back of your Wireless Home
Phone Base.
Plug the power cord into an electrical wall outlet
that is not powered by a wall switch.
Raise the antenna in the upright position.
Confirm signal strength light is green for
optimal performance. Yellow indicates a
moderate signal and may be sufficient.
2. Check the wireless signal
Signal Strength

11 DEVICE INSTALLATION (CONTINUED)
3. Connect the device to a phone
Unplug your phone from your home’s
phone wall jack.
Plug your phone into the “Phone 1” port on the Wireless
Home Phone Base, using your existing phone cable or
included phone cable.
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DEVICE INSTALLATION (CONTINUED)
4. Place a test call
Place a test call from your connected home phone. Make sure to use 10-digit dialing even for
local phone calls. For best results, place the cordless phone base approximately 12 inches from
the Wireless Home Phone Base.
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IMPORTANT: DO NOT plug in the
Wireless Home Phone Base into your
home’s phone wall jack.
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13 DEVICE INSTALLATION (CONTINUED)
Useful Tips
• Dial “1” to set up and access your voicemail. Be
sure to create a password for security and remote
access. Use of answering machine systems is not
recommended.
• Transferring a landline phone number can take
five (5) days or more. Outgoing calls can be made
immediately, while incoming calls will continue
through your old service until transfer is complete.
Check status by calling Consumer Cellular customer
support at: 888-345-5510.
• The Wireless Home Phone Base does not support
incoming or outgoing fax service.
• The Wireless Home Phone Base does not support
rotary or pulse-dialing phones.
• The Wireless Home Phone Base does not support
home alarm systems.
• The Wireless Home Phone Base supports voice
only with Consumer Cellular service.

HOW IT WORKS
Wireless Home Phone Base works exclusively with
Consumer Cellular service and DOES NOT use
your home phone’s wall jacks.
The Wireless Home Phone Base uses
Consumer Cellular service, running on the
AT&T Network, to provide phone service to
your corded or cordless home phone(s). Place
it anywhere in your house where you have a
wireless signal. It does not require the use of a
home phone wall jack like traditional home
phone service.
The Wireless Home Phone Base provides many
calling services, such as voicemail, caller ID, call
waiting, call forwarding, and 3-way calling for your
corded or cordless home phone(s). It also includes a
back-up battery in case of a power outage.
14

HOW IT WORKS (CONTINUED)
Your Device Should Be Located:
• Where you have a strong cellular
signal from a cell phone tower,
typically near a window or
outside wall.
• Near an electrical wall outlet.
15

16VOICEMAIL
Voicemail is just like a virtual answering machine and it comes free with your service. Calls are sent to voicemail when
you miss a call or choose not to answer. All you have to do is set-up your voicemail box. The Wireless Home Phone
Base comes with standard wireless voicemail. Follow the steps to set-up and use
your voicemail.
Set-up
Dial 1 on any home phone connected to the Wireless Home
Phone Base and wait four (4) seconds to connect to your
Consumer Cellular voicemail. Simply follow the voice prompts
to complete set-up. To enable remote voicemail retrieval and
for added security be sure to create a password during set-up.
Message Waiting
There are two indicators for a new message waiting:
1) the voicemail icon; and 2) an intermittent dial tone.
The voicemail icon on the Wireless Home Phone Base
flashes when a voicemail message is waiting. You will also hear
an intermittent dial tone on any connected phone handset before
placing a call.
Retrieving Messages
To retrieve voice messages, dial 1 on any home phone connected
to the Wireless Home Phone Base and wait four (4) seconds to
connect to your Consumer Cellular voicemail box. Simply follow
the voice prompts to listen to and manage your messages.
(Alternately, you may dial your 10-digit home phone number
to access your voicemail box).
Remote Retrieval
To retrieve voicemail messages from a phone not connected to
the Wireless Home Phone Base, dial the number associated with
the Wireless Home Phone Base service. When voicemail picks
up, press*. You will then be prompted to enter your password.
Simply follow the prompts to listen to and manage your
voicemail messages.
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17 USING YOUR DEVICE
Calling
Making Calls
Using a phone connected to the Wireless Home Phone
Base, place and receive calls as you normally would.
The Wireless Home Phone Base supports both cordless
and corded phone dialing methods.
Note: You will need to dial 10 digits even
for local numbers.
Three-Way Calling
While on an existing call, press the Flash (or Talk) key on
your phone to put the first party on-hold. When you hear
a dial tone, dial the second parties’ number (wait for up
to four [4] seconds). When the second party answers,
press the Flash (or Talk) key again to complete the
three-way connection. If the second party does not
answer, press the Flash (or Talk) key to end the
connection and return to the first party.
Note: If your phone does not have a Flash (or Talk) key,
use the off-hook mechanism supported by your phone
instead.

18USING YOUR DEVICE (CONTINUED)
Call Waiting
You will hear two tones if someone calls while you
are already on a call.
To hold the current call and accept the waiting call,
press the Flash (or Talk) key. You can press the Flash
(or Talk) key anytime to switch back and forth
between calls.
To clear the current call and accept the waiting call,
enter 1 and press the Flash (or Talk) key. To reject
(User Busy) the waiting call, enter 0 and press the
Flash (or Talk) key.
Notes:
• The Wireless Home Phone Base comes with
standard three-way calling and call waiting.
Operation of these features will vary depending
on your home phone equipment.
• If your phone does not have a Flash (or Talk) key,
then use the off-hook mechanism supported by
your phone.
Calling (continued)

19 USING YOUR DEVICE (CONTINUED)
Call Forwarding
To forward all calls, dial:
1) *21*
2) The 10-digit number to which
you wish to forward your calls
3) #key
(Example: *21*1234567890# forwards your
calls to the phone number 123-456-7890)
Please wait at least three (3) seconds and you hear a
confirmation tone for the forwarding to complete before
hanging up.
To un-forward calls, dial #21#, please wait at least
three (3) seconds and you hear a confirmation tone for
the un-forwarding to complete before hanging up.
Note: Applicable wireless minute plan rates apply
to forwarded calls.
Calling (continued)

20HELPFUL TIPS
Home Answering Machines
Use of answering machine systems is not recommended as some systems may not be compatible with the
Wireless Home Phone Base.
If you choose not to use the voicemail provided by the Wireless Home Phone Base, you can use your home
answering machine by plugging it into the “Phone 2” port on the back of the Wireless Home Phone Base.
Then, set your answering machine to pick up calls in fewer rings than the voicemail service, which is set to five (5)
rings as a default.
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Answering Machine
Wireless Home Phone Base
Phone