CUE touchONE-desk-55 User manual

touchONE-concentrator
Setup Guide
Published 30.01.2020
for firmware 20

2
touchONE-concentrator | Contents
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
2Contents
3Introduction
3Description
4Network infrastructure and other hardware requirements
5The setup procedure
6Admin Web
6Accessing
7Login
7Home page
8Reservation suite administration
8Overview
8Setup
9User interface description
10 Servers
11 Service accounts
12 Timetables
13 Resources
15 Units
17 The touchONE-concentrator unit configuration
17 Overview
17 IP settings
20 Date and time settings
21 Trusted root CA
23 Other settings of the touchONE-concentrator unit
24 Tools
24 Backup and restore
25 Statistics
Contents

3
touchONE-concentrator | Introduction
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
Introduction
Description
The touchONE is a meeting room and workplace reservation system. For workplace booking the touchONE-desk-55 interfaces
are used. These interfaces are installed on a workplace desks and show its state. The touchONE-concentrator unit communicates
with calendar servers and makes it possible to manage centrally all reservation desk units using web-browser. Each touchONE-
concentrator unit can serve for up to 100 desk interfaces touchONE-desk-55.
Following picture describes how workplace reservation works.
Data concentrator
touchONE-concentrator
Workplace / desk interfaces
touchONE-55
Mobile application
touchONE-app
LAN communication between
interfaces and data concentrator
LAN / WAN communication
between data concentrator
and calendar server
The desk interfaces provide the following information:
▪Showing whether the particular workplace is occupied or available, which is indicated by large indicator - green for
a free workplace and red for an occupied one.
▪It is possible to reserve the workplace for the next available time in the calendar.
▪If a workplace is reserved, it is possible to finish reservation directly from the interface
▪If a workplace is free, it is possible to reserve workplace directly from the interface (unless another reservation is
scheduled afterwards).
All units are connected to Ethernet. Desk interfaces communicate with data concentrator unit only. Data concentrator unit serves
for system setup and it communicates with calendar servers. All desk interfaces are connected using one-cable Ethernet delivering
data and power supply. touchONE-app allows to reserve desk from iOS or Android mobile device. Desk is identified by QR
code and user is identified by credentials stored in mobile device. After reservation, desk is reserved in appropriate calendar and
interface goes to occupied state.
Important notes:
▪The touchONE-concentrator must be connected to the same local area network as all desk interfaces touchONE-
desk-55.
▪touchONE-desk-55 units requires PoE power supply.
▪Following ports must be enabled on local area network for communication between data concentrator and desk
interfaces:
▪TCP unicast on port 53128
▪UDP unicast on port 53129
▪UDP broadcast on port 33333
The touchONE-concentrator cooperates with the following servers or services where the room calendars are saved:
▪Microsoft Exchange Server 2007, 2010, 2013, 2016. Exchange Web Services (EWS) is used for communication with
Exchange server.
▪Microsoft Office 365 subscription (any Business, Education, Enterprise or Government plan with Exchange Online service
and with support of resource/room mailboxes; home and personal plans are not supported). Microsoft Graph platform is
used for communication with Office 365 servers.
It is therefore also possible to use the default applications of these services to make a workplace reservation (Outlook, web
interface, mobile applications).
For easy administration of touchONE-desk-55 units, these units are linked to a group called reservation suite. The entire
reservation suite is centrally managed through the web interface of the touchONE-concentrator unit. The touchONE-concentrator
must be plugged into the same LAN as the other units of the Reservation Suite.
The procedure for setup using web interface is described in this guide.

4
touchONE-concentrator | Introduction
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
Network infrastructure and other hardware requirements
For the proper functioning of the touchONE-concentrator unit it is necessary to ensure the following:
▪Server access (Exchange Server, Office 365) via HTTPS (TCP port 443). touchONE supports the following
cryptographic standards for HTTPS access: TLS 1.1, TLS 1.2., TLS 1.3. Supported encrypting includes AES-GCM, AES-
CBC, ChaCha20-Poly1305.
▪For Exchange Server, it is necessary to have enabled service EWS (Exchange Web Services). This service is enabled by
default.
▪The EWS service is provided on the Exchange server using the Internet Information Services (IIS) Web server. IIS must be
in version 7.5 or later.
▪For Office365, it is necessary to register application for Microsoft Graph platform using Azure Active Directory.
▪NTP (Network Time Protocol) servers access (UDP port 123).
▪Functional DNS servers.
▪Correctly set time zones for all required accounts (i.e. rooms).
▪An open TCP port 80 (HTTP) and 443 (HTTPS) within the local network for the administration of touchONE units by
means of Admin Web.
▪An open unicast TCP port 53128, unicast UDP port 53129 and broadcast UDP port 33333 within the local network for
communication between touchONE units. Communication between units is encrypted using AES-256.
▪The touchONE-concentrator and the other units of the reservation suite must be on one LAN subnet.
▪An open UDP port 53 for communication with DNS server and for conversion of domain names to IP addresses.
▪An open UDP ports 67 and 68 for communication with DHCP server and for IP address assignment, if DHCP is used.
▪An open UDP port 1900. Opening this port is not mandatory, it is used to make the reservation system units visible in the
Windows File Explorer. This port uses UPnP technology (Universal Plug and Play), which makes it possible to make the
reservation system units in the file explorer visible as other network devices. This technology must also be enabled on
a given computer.
▪An open proxy server port if a proxy server is used to access HTTPS servers.
▪Access the server my.cuesystem.com over HTTPS (TCP port 443). This access is not mandatory, it is used to update the
firmware.
▪Free LAN sockets on Ethernet switches for all touchONE units.
▪CAT5 or higher LAN cables leading from an Ethernet switch to the place where you want to install touchONE units.
▪The use of PoE (Power over Ethernet) of the Ethernet switches is recommended as it will simplify the necessary cabling.
In case your switches do not support the PoE technology, use the PoE injectors and connect them between the Ethernet
switch and the touchONE-desk-55 interfaces. TouchONE-concentrator is powered by a stand-alone power supply unit
and PoE is not required.
▪The network card of touchONE-concentrator unit supports speeds up to 1 Gbit/s. If you are using a faster LAN, set up
ports intended for these units on your switch to auto negotiate or to 1 Gbit/s.
▪The network card of touchONE-desk-55 interfaces supports speeds up to 100 Mbit/s. If you are using a faster LAN, set
up ports intended for touchONE panels on your switch to auto negotiate or to 100 Mbit/s.
▪Check that no security programs or functions (such as fire-walls, proxy servers, domains etc.) block straight HTTP/HTTPS
communication between the touchONE units and servers with room calendars.
▪The touchONE-desk-55 interfaces are connected to LAN using a single cable, which also provides power supply thanks
to PoE (Power over Ethernet) technology.
Type Standard Class
touchONE-desk-55 IEEE 802.3af Class 0
▪The touchONE-concentrator requires 110-230 VAC power supply.

5
touchONE-concentrator | Introduction
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
The setup procedure
In order to set the workplace reservation system, it is necessary to perform the following steps:
1. Prepare accounts on the Microsoft Office 365 or Exchange 2007/2010/2013/2016. The procedure for setting up
specific types of servers is described in the following documents.
• touchONE - Setup Guide - Microsoft Exchange Server
• touchONE - Setup Guide - Microsoft Office 365
2. Do the basic setup of the touchONE-concentrator unit (IP settings, date and time).
3. Create a reservation suite in the touchONE-concentrator.
4. Set the servers, accounts, timetables and resources in the touchONE-concentrator.
5. Scan and add interfaces touchONE-desk-55 units to the reservation suite configuration in the touchONE-concentrator.
All desk interface must be connected and online to provide this step.
The touchONE-concentrator unit is managed using the Admin Web pages. There you can do the following:
▪Setup the touchONE-concentrator unit (IP address, date and time, etc.)
▪Create a reservation suite
▪Manage a list of servers, accounts, timetables and resources
▪Manage list of touchONE desk interfaces connected to the reservation suite
▪Setting up the resource and touchONE units parameters
▪Etc.
The Admin Web pages are available in the English language only.

6
touchONE-concentrator | Admin Web
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
Admin Web
Accessing
In the default setting, the unit is enabled to get the IP address and DNS servers using the DHCP of your network. Check whether
the IP address, gateway and DNS servers correspond to your network. In the “DHCP” item you can check whether the IP
address has been acquired through DHCP (On) or not (Off). If the setting is not suitable for you, it can be changed later – for
description how to do this see the chapter Basic configuration of the touchONE-concentrator unit - IP Settings.
To access the Admin Web of touchONE units you need a computer with an internet browser. The computer must be connected
to the same LAN network as the touchONE units. The Admin Web pages can be opened in one of the following ways.
Option 1: Reservation Suite Scanner
On a computer that is in the same LAN as your reservation suite, run Reservation Suite Scanner.exe, which you can download
from www.touchone.eu. This application does not require installation. Reservation Suite Scanner searches the network and lists all
reservation system units. Double clicking on the selected touchONE unit will launch the default web browser and open the Admin
Web of that unit.
Option 2: File Explorer
Run File Explorer on your computer and select “Network” in the left part of the screen. On the right you will see a list of devices found
in your network. The units of the touchONE systems can be found in the section “Other devices”. If you double click the desired
touchONE unit, the internet browser will start running, the unit IP address will be entered automatically and the Admin Web of the
given panel will open in the browser. To enable your computer to find the touchONE units, network identification has to be switched
on your computer. In Windows 10 this can be done in the following manner: Start / Settings / Network & Internet. Then select Wi-Fi
(if your computer has a wireless connection to the network) or Ethernet (if your computer is connected through a cable) in the left half
of the screen. If you are connected by cable, click on your network connection in the right part. If you are using Wi-Fi, click on the
item “Advanced options“ below the list of available Wi-Fi networks. Then set the item “Make this PC discoverable“ to “On“).
touchONE-concentrator_CS0571.R01.000009

7
touchONE-concentrator | Admin Web
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
Option 3: IP settings on the monitor
Connect any monitor to the HDMI output of the touchONE-concentrator. Your monitor must be capable of displaying FullHD
resolution (1920 x 1080). You will see the current IP settings on the monitor. In the “IP address” line, the current IP address is
shown. Run the Internet browser on your PC and type in the touchONE-concentrator unit IP address.
touchONE-concentrator_CS0571.R01.000009
Login
If the touchONE-concentrator unit has reservation suite defined, you need to log in to gain access to Admin Web. Enter the
reservation suite password where indicated and click on “Login”. Note that the password entry is case sensitive. This takes you to
the Admin Web home pages. If the touchONE-concentrator unit has not the reservation suite defined, there is no need to log in
and you find yourself right on the home page.
Home page
Use Home page to select reservation suite administration or touchONE-concentrator unit configuration. You can provide logout
too.
Go to touchONE-concentrator unit configuration
Go to reservation suite administration
Logout from Admin Web

8
touchONE-concentrator | Reservation suite administration
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
Reservation suite administration
Overview
This part of touchONE-concetrator Admin Web allows to administrate workplace reservation suite. In order to set the workplace
reservation system, it is necessary to perform the following steps:
1. Prepare accounts on the Microsoft Office 365 or Exchange 2007/2010/2013/2016. The procedure for setting up
specific types of servers is described in the following documents.
• touchONE - Setup Guide - Microsoft Exchange Server
• touchONE - Setup Guide - Microsoft Office 365
2. Create a reservation suite in the section “Setup“.
3. Add servers where workplace calendars are located. Use section “Servers“.
4. Add service accounts in the section “Service accounts“. This accounts must have appropriate calendar access
permissions.
5. Add timetables in the section “Timetables“. Timetebles are used for workplace booking from the desk interface.
6. Add resources in the section “Resources“. Every workplace requires one resource with calendar. Resource is identified
by email. In manuals touchONE - Setup Guide - Microsoft Exchange Server and touchONE - Setup Guide - Microsoft
Office 365 resources are treated as room accounts.
7. Scan and add desk interfaces in the section “Units. All desk interface must be connected and online to provide this
step.
Setup
First it is necessary to create the reservation suite in the touchONE-concentrator unit. If reservation suite is not defined, pop-up
window “Setup“ is displayed automatically.
Here you can enter:
▪Name of the reservation suite with a minimum of 4 characters.
▪Password with a minimum of 6 characters. You need to confirm the password by entering it twice (“Password” and
“Reenter Password”). The entered passwords must be identical.
The reservation suite name and password serve for mutual identification of units. The password is also used for accessing the
units’ settings.
Click “Save” to save the changes.
If you need to edit setup, click on the button . Pop-up window “Setup“ is displayed and you can edit “Name” and “Password”
again.

9
touchONE-concentrator | Reservation suite administration
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
User interface description
Administration web consists of the parts described in the picture.
Go to this unit configuration
Open Setup guide
Change user interface language
Go to Admin Web home page Main menu
Buttons for item Edit and Delete
Edit or Delete
selected items
Adds new item
Select all check-box
Sorts items by column
On the top right side are placed buttons for following basic functions:
▪Open this unit configuration
▪Open Setup guide - PDF describing complete setup and administration.
▪Language selection.
From the main menu it is possible to navigate individual setup sections.
Most of sections typically consists of the table (grid) including items (lines). Every table allows item selection as well as multi-
selection to provide bulk changes in more items. Tables can be sorted by selected column ascending or descending.
Every item can be edited using pop-up window which is activated by button “Edit”. Button “Delete” located in the line serves for
item deletion.
The item is typically edited using pop-up window. Required items are marked *and must be filled. Button “Save“ stores data
immediately and updates appropriate data structures. By button “Cancel” you can leave pop-up window and all changes are
lost (not stored).
Important note
▪Current Admin Web version supports only one client. In case of more clients are connected to the unit and provide
changes, they can lost some data and some changes are not stored.
▪It is strictly recommended to provide changes from just one client PC at the same time.

10
touchONE-concentrator | Reservation suite administration
© CUE, a.s. | All Rights Reserved. | www.touchone.eu | suppor[email protected]
Servers
To add or edit server in the reservation suite, click on the menu button “Servers”. List of servers is displayed. You can change the
server parameters using button or delete the server using button .
Use button or to open server pop-up window. Fill server “Name”, select “Server type” and click “Save” to save the
changes.
The next procedure varies depending on the type of used reservation server.
Microsoft Exchange Server
It the field “Server type“ choose “Exchange“.
Enter server address in the field “Server address”. You can either enter:
▪Public IP address (if the server is accessible at this address, e.g. “123.45.67.89”)
▪Internal IP address in LAN network (e.g.”192.168.1.2.)
▪Local name of the server (e.g. “mail.contoso.local”)
▪Global name of the server (if there is a DNS record for it, e.g. “exchange.contoso.com”).
If proxy server is required for the access to your exchange server, check the box “Use proxy server”. You can test the connection
with server by pressing “Test”. Click “Save” to save the changes.
Microsoft Office 365
It the field “Server type“ choose “Office 365“. No other settings is required for Office 365 server. You can test the connection
with server by pressing “Test”. Click “Save” to save the changes.