Cygnion DG200 User manual

Handset
Quick Reference
For the Cygnion®CG 2400
Professional Cordless Phone System
DG 200 Handset
Irvine, California
Handset Quick Start.book Page 3 Friday, July 21, 2000 8:04 PM

Handset Quick Reference for the CG 2400
Professional Cordless Phone System DG
200 Handset
Part Number LZTU 104 08 P2
© 1999, 2000 by Cygnion Corporation. All rights
reserved.
Third printing August 2000
Printed in the United States of America
This document contains proprietary information
that is protected by copyright. No part of this
document may be reproduced or transmitted in
any form or by any means, electronic or
mechanical, including photocopying, recording,
or by any information storage and retrieval
system, or translated into another language,
without prior written consent of Cygnion
Corporation.
NOTICE
The information in this document is subject to
change without notice.
CYGNION MAKES NO WARRANTY OF ANY KIND
WITH REGARD TO THIS MATERIAL, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Cygnion
shall not be held liable for errors contained
herein nor for incidental or consequential
damages in connection with the furnishing,
performance or use of this material.
TRADEMARKS
Cygnion and CyberGenie are registered
trademarks of Cygnion Corporation.
The DG 200 Handset is produced and sold by
Cygnion Corporation. The Ericsson trademark is
used under license by Cygnion.
Other brands and their products are trademarks
or registered trademarks of their respective
holders and should be noted as such.
Published by Cygnion Corporation
41 Discovery, Irvine, CA 92618
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Contents
The Handset Display ..................... 2
The Handset .................................. 3
Getting Started ............................. 4
Calls ............................................ 4
Messages ..................................... 5
Other Features .............................. 7
Voice/Keypad Quick Reference ..... 8
The Handset Display
Menu Tree ................................ 10
Menu Options: Connected Mode ..... 11
Menu Options: Idle Mode .............. 11
Tips for Using CyberGenie ........... 15
Modes of Operation ..................... 16
General Precautions .................... 17
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6
The Handset Display
Signal strength Shows signal strength. When too far away from the base
station, the signal diminishes.
Handset ringer Indicates handset ringer is turned off.
Handset keylock Indicates handset keylock is turned on. (Keylock on
does not stop incoming calls, but only prevents outgoing
calls.)
Off-hook Indicates handset is off-hook. If no call is placed, the
handset eventually returns to the on-hook state and the
icon disappears.
Messages Indicates that messages are waiting in your personal or
system inbox.
Battery Charge Shows remaining battery charge. This icon always
appears.
Text display Changes based on the handset’s state:
Idle mode (no active call) The user’s name and
extension appears.
Call in progress The dialed number appears.
Call ended The duration appears briefly, then the
display returns to idle.
While accessing the menu Current menu option
appears.
Battery chargeSignal strength
Handset ringer
Handset keylock
Off-hook
Text display
Messages
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7
The Handset
Volume controls Press to adjust the earpiece volume. (While on the
handset menu >RingVolume option, press to adjust ring
signal volume.)
YES / off-hook Press to answer a call or send a pre-dialed call.
Menu / up-down Press up or down to activate and navigate the handset
menus.
Flash hook Press to switch between call waiting calls on the same
line (if feature is available), or to answer an incoming call
when handset menu is active.
CyberGenie key Press to start a CyberGenie session.
On / off / NO / on-hook Press and hold to turn phone on or off. When the
handset menu is active, press to return to the previous
menu option.
Clear / mute Press to delete the last character entered on the display.
Press to mute your voice during a call. When in a menu,
press to clear the menu and return to idle.
CyberGenie key
Indicator light
Earpiece
Volume controls
Handset display
Flash hook
Microphone
Menu / up-down
YES / off-hook
Clear / mute
On / off / NO / on-hook
Headset jack
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8
Getting Started
Speech commands Use CyberGenie to place calls, activate
features, and access other options.
Keypad Use the keypad to place and receive
calls, make menu selections, activate
features and access other options.
Handset display Use the handset display menu to
access features and customize the
handset’s operation.
You cannot combine speech and
handset keypad commands in a single
CyberGenie “session.” If you start with
speech then switch to the keypad, the
speech interface becomes inactive
until the current call activity is ended.
Calls
Calls are either external (to an outside
number) or internal (to another
handset or to CyberGenie).
Receive a call Press on the handset to answer an
incoming call.
End a call Press to end a call.
Place an external call
with the keypad
Pre-dial the number and press to
send the call, or
Press to get a dial tone, then dial
the number.
Access CyberGenie Press to access the speech
interface. CyberGenie will ask
Who would you like to call?
Call by name with
CyberGenie
To call a number that has been set up
on the computer for voice activation,
press . When prompted, say the
person’s name. If CyberGenie is not
sure of the name, you will be asked to
confirm it.
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Place an internal call Pre-dial the handset extension number
then press , or
Press twice, press . then enter
the extension number.
Cancel Cancel the call by saying No, Don’t;
or Stop.
Park a call To park an active call, press twice,
then press .
Retrieve a call To retrieve a call, whether active on
another line or parked, press
once, then press . Specify which
line to retrieve from (Line 1 or Line 2).
Three-way call Use the retrieve function above to
“barge in” (join) a call on another
handset. (See “To set barge-in
control:” on page 82 in your User
Guide to ensure this feature is on for
your system.)
Transfer a call To transfer an active call to another
handset user, press to
activate the handset menu, then select
>IntCall. Enter the user’s extension
number, then press and select
>Transfer. (See “Transferring a Call”
on page 167 for more transfer
options.)
Messages
Outgoing voicemail
message
To set up your personal voicemail
greeting:
Tell CyberGenie 1. Press , then say CyberGenie.
2. When prompted, say Personal
greetings or Personal voicemail
announcement.
Use Keypad Press 8 1 1
Message
Notification
When new messages are waiting,
CyberGenie notifies you:
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10
• The icon appears on the
handset when you have messages.
• If you’ve set up your handset for
this option, the indicator light also
blinks.
• If set up on the computer, the
handset also notifies you with a
distinctive ring.
Listen to Messages To hear your messages:
Tell CyberGenie 1. Press , then say CyberGenie.
2. When prompted, say Check my
new mail or I want my new
messages.
Use Keypad Press 7 1
After a message plays, you can repeat
it, delete it, or go to another message
without deleting.
To repeat a message:
Tell CyberGenie Repeat it or Repeat message
Use Keypad Press 3
To delete a message:
Tell CyberGenie Delete it or Delete message
Use Keypad Press 4
To hear the next message (without
deleting current message):
Tell CyberGenie Next or Next message
Use Keypad Press 1
To hear the previous message:
Tell CyberGenie Read the previous one or Back
up one
Use Keypad Press 2
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11
Other Features
Set up a conference
call
Set up CyberGenie conference call
when you have no calls or when you
have two calls on hold:
Tell CyberGenie Press , then say Conference
or Set up a conference.
Use Keypad To set up a new conference call
press 6 5.
To start a conference with two calls
on hold, press 6 2.
You cannot set up a CyberGenie
conference with two calls on the same
line. (This is called network call waiting
and must be available from your local
phone service.)
Return to the
main menu
Return to the main menu at any time
by saying: Start over or Could you
start again? or CyberGenie.
Get help from
CyberGenie
If you are not sure what to do or say,
CyberGenie will help.
Depending on the feature you are
using, CyberGenie will either repeat
the question or provide more detailed
help or options.
If you have trouble answering a
prompt, remain silent and CyberGenie
will repeat the prompt.
NOTE: If you press a
key while in the speech
interface, you will no
longer have access to
the speech commands
for that call session.
For more assistance, say I need help,
or Help me. You can also press 0at
any time to get help.
Once you are familiar with the system,
you can bypass the prompts by
speaking or pressing a key.
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12
Voice/Keypad
Quick Reference
Basic commands
Call management
VOICE (SAY) KEY OPTION DESCRIPTION
CYBERGENIE ACCESS THE CYBERGENIE SPEECH INTERFACE MENU
START OVER RETURN TO TOP LEVEL FROM ANYWHERE IN MENU TREE
YES 1YES (IN RESPONSE TO CYBERGENIE)
NO2NO(IN RESPONSE TO CYBERGENIE)
PHONE MENU 6ACCESS CALL MANAGEMENT MENU
MAIL MENU 7ACCESS MAIL MENU
GREETINGS
MENU
8ACCESS GREETINGS MENU
GOOD-BYE 9END CYBERGENIE SESSION
I NEED HELP 0GET HELP FROM CYBERGENIE FOR CURRENT ACTIVITY
VOICE (SAY) KEY OPTION DESCRIPTION
CALL BY NAME 6 1 START CALL-BY-NAME PROCEDURE
DIAL EXTERNAL
NUMBER
6 2 DIAL EXTERNAL NUMBER
DIAL EXTENSION 6 3 DIAL EXTENSION
SWITCH CALL 6 3 SWITCH BETWEEN TWO CALLS WHEN ONE IS ON HOLD
RETRIEVE 6 4 RETRIEVE APARKED CALL WHEN APARKED CALL IS
WAITING (ONLY ALLOWED WHEN HANDSET IS IDLE)
HANG UP 6 4 END AN ACTIVE CALL
SET UP
CONFERENCE
CALL
6 5 SET UP ACONFERENCE CALL WHEN THERE ARE CALLS
ON TWO LINES
PARK THIS CALL 6 5 PARK THE CALL ON HOLD WHEN ONLY ONE CALL IS ON
THE LINE
FORWARD MY
CALLS
6 6 FORWARD ALL CALLS
STOP
FORWARDING
6 7 STOP CALL FORWARDING
REJECT CALL 6 8 SEND CALL TO REJECTION MESSAGE AND DISCONNECT
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13
Unified mail management
Outgoing message
management
VOICE (SAY) KEY OPTION DESCRIPTION
READ NEW MAIL 7 1 READ NEW MAIL
READ SAVED
MAIL
7 2 READ SAVED MAIL
RECORD AMEMO 7 3 RECORD AMEMO
VOICE (SAY) KEY OPTION DESCRIPTION
VOICEMAIL GREETINGS (AND/OR)
PERSONAL GREETINGS
8 1 1 ACCESS PERSONAL GREETINGS
VOICEMAIL GREETINGS (AND/OR)
SYSTEM GREETINGS
8 1 2 ACCESS SYSTEM GREETINGS
WELCOME GREETINGS (THEN)
BUSINESS HOURS GREETING
8 2 1 ACCESS BUSINESS HOURS
GREETING
WELCOME GREETINGS (THEN)
NON-BUSINESS HOURS GREETING
8 2 2 ACCESS NON-BUSINESS HOURS
GREETING
WELCOME GREETINGS (THEN)
TEMPORARY GREETING
8 2 3 ACCESS TEMPORARY WELCOME
GREETING
REJECTION MESSAGE 8 3 ACCESS REJECTION MESSAGE
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The Handset Display
Menu Tree
>Retrieve
>IntCall
>PhoneBook
>CallName
>Status
>Download
>DeleteAll
>Settings
>Handset
>AutoKeyLock
>BabyPhone
>Activate
>Set PhoneNo
>InfoTone
>Alerts
>RingVolume
>RingType
>KeySound
>DiscreetRing
>MsgLight
>PhoneLock
>PowerOn
>ChangePIN
>DirectCall
>MasterReset
>Language
>Display
>Light
>Contrast
>AutoAnswer
>BaseStation
>Select
>Rename
>Delete
>Subscribe
>Information
>LastCall
>TotalCalls
>Show IPEI
>Version
>Redial
Handset Menu Tree
In Idle Mode
>Retrieve
>ParkCall
>IntCall
>Transfer
>DialMode
Handset Menu Tree
In Connected Mode
Navigate the
menu options:
Press to access the
menu and move through menu
options.
The active option is indicated by
a >to the left. Press to
select an option, then
to move through the sub-menu
options.
When additional menu options
are available, the handset will
display More below the active
option.
Press at any time to move
up one level of menu options.
Press to exit the menu and
return to idle mode on the
handset display.
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Menu Options: Connected Mode
When a handset is in use, whether for
an external call, a call between
handsets, or a call to CyberGenie, it is
in connected mode.
>Retrieve Retrieve a parked call while another
call is in progress. Specify Line 1 or
Line 2.
>ParkCall Park an external call.
>IntCall Place an internal call while another call
is in progress.
>Transfer Transfer an active call to another
handset user.
>DialMode Change the length of the tone sent
when a handset key is pressed. When
set to DTMF-long, the tone will
transmit for as long as the key is
pressed.
Menu Options: Idle Mode
>Redial Scroll through and select from a list of
up to ten recently dialed numbers to
dial again. For quick access, press
twice. With the number selected, press
to dial an external call, or to
dial an internal call.
>Retrieve Retrieve a parked call, or barge in on a
call on another handset or analog line
(an instant three-way call). Specify
Line 1 or Line 2.
>IntCall Place an internal call from the handset.
>PhoneBook Access phone book information stored
in the handset:
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>PhoneBook
>CallName
Access and dial a contact stored in the
handset phone book.
>PhoneBook
>Status
Display the date and time of the most
recent phone book download.
>PhoneBook
>Download
Download flagged names and phone
numbers from the contacts list on the
computer.
>PhoneBook
>DeleteAll
Delete all phone book records from the
handset.
>Settings Access the Settings menu:
>Settings
>Handset
Access specialized handset options:
>Settings
>Handset
>AutoKeyLock
Lock the keys on the handset to
prevent accidental calling.
>Settings
>Handset
>BabyPhone
Use the handset as a baby monitor:
>Settings
>Handset
>BabyPhone
>Activate
Turn on the BabyPhone feature by
placing a call from the monitor phone
to the speaker phone.
>Settings
>Handset
>BabyPhone
>SetPhoneNo
Set the handset number to be used as
a speaker for the BabyPhone monitor.
>Settings
>Handset
>BabyPhone
>InfoTone
Turn off or on an information tone that
alerts you that the BabyPhone monitor
is working.
>Settings
>Handset
>Alerts
Control the sound type and volume for
different types of handset alerts:
>Settings
>Handset
>Alerts
>RingVolume
Set the ring volume for incoming calls.
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>Settings
>Handset
>Alerts
>RingType
Set the type of ring for internal or
external calls, callbacks, message
notification, or pages.
>Settings
>Handset
>Alerts
>KeySound
Set the handset keys to make a
clicking sound when you press the key
or to remain silent.
>Settings
>Handset
>Alerts
>DiscreetRng
Turn on or off a feature that starts a
ring quietly and gradually increases
the volume.
>Settings
>Handset
>Alerts
>MsgLight
Turn on or off a feature that makes the
red indicator light on the handset act
as a message waiting notification.
When on, it follows the function of the
icon on the handset display.
>Settings
>Handset
>PhoneLock
Control handset access:
>Settings
>Handset
>PhoneLock
>PowerOn
Prevent a user without the handset
PIN from operating the phone.
>Settings
>Handset
>PhoneLock
>ChangePIN
Change the handset PIN. The default is
0000.
>Settings
>Handset
>DirectCall
Set the handset to dial a specific
number regardless of which key is
pressed.
>Settings
>Handset
>MasterReset
Reset all handset features to defaults.
>Settings
>Handset
>Language
Change the language that shows on
the handset display. Options are
English, French and Spanish.
>Settings
>Handset
>Display
Change the display’s appearance:
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>Settings
>Handset
>Display
>Light
Turn the back light on or off.
>Settings
>Handset
>Display
>Contrast
Adjust the contrast.
>Settings
>Handset
>AutoAnswer
Set the phone to answer automatically
when using the optional headset for
full hands-free operation.
>Settings
>BaseStation
Subscribe or unsubscribe a handset to
a base station:
>Settings
>BaseStation
>Select
Select a specific base station for the
handset or set automatic subscription
for the base station with strongest
signal.
>Settings
>BaseStation
>Rename
Enter a new name for the base station
on the handset.
>Settings
>BaseStation
>Delete
Unsubscribe a handset from a base
station.
>Settings
>BaseStation
>Subscribe
Subscribe a handset to a base station
or to a second base station.
>Settings
>Information
View information about calls recently
placed from this handset:
>Settings
>Information
>LastCall
View the most recent call’s duration.
>Settings
>Information
>TotalCalls
Total calling time from this handset.
>Settings
>Information
>ShowIPEI
View the handset IPEI (International
Portable Part Equipment Identity) code
for the handset.
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>Settings
>Information
>Version
View the current firmware version
used in your handset.
Tips for Using
CyberGenie
Practice speaking CyberGenie does not learn how to
listen to a user, but you may need to
adjust your speech when talking to
CyberGenie.
Background noise CyberGenie rejects most background
noise, but short, loud sounds can
interfere with its speech recognition.
The following can negatively affect
system performance:
• Jewelry rubbing on the phone.
• Surrounding noises (such as loud
television, sneezing, dog barking,
and so on).
• Proximity to transmitting devices
operating at 2.4 GHz, such as
wireless LANs, cordless phones and
video sending units.
• Proximity to interfering devices
such as microwave ovens.
In environments where background
noise poses a continuous problem, use
the keypad commands. (Once you
start using the keypad, speech
commands are no longer available for
the rest of that session.)
More is better The more information you give, the
easier it is for CyberGenie to
understand what you say. For
example, say Read the Previous
One instead of Previous to move to
an earlier message in the mail system.
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20
Speak normally Pronounce words clearly as you would
during everyday conversation.
Whispering or shouting is difficult for
CyberGenie to understand.
Statements,
not questions
Phrase your commands as statements,
not questions. For example, if you
want to record a memo, say Record a
memo!, not Record a memo?
Yes and no When CyberGenie asks a question,
most often your response will be Yes
or No. If CyberGenie has trouble
understanding, try saying Yes,
please; Yep; No, thanks or Nope; or
press 1 on the handset for Yes or 2
for No.
Modes of Operation
Full function
mode
When the CG 2400 system is working
with an active PC, it is in full function
mode.
Stand-alone
mode
If the PC is off or the USB cable is
unplugged, the CG 2400 can run in
stand-alone mode, which lets you
place and receive external calls but
does not provide CyberGenie functions
or support handset-to-handset calls.
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General Precautions
To avoid interference, do not place the DG
200 Handset near audio or video
equipment or microwave devices.
Avoid exposing the handset to direct
sunlight for long periods. Keep the handset
away from excessive heat and moisture.
It is illegal to have the handset switched on
when in an aircraft.
Do not use the handset in the vicinity of
refueling points, fuel depots, or chemical
plants, or when blasting operations are in
progress.
Medical electronic products (for example,
hearing aids and heart pacemakers) may
not be adequately shielded, and could be
affected. Please consult your doctor if in
doubt.
In the Event of Power Failure
This equipment is not designed for making
emergency calls when the power fails.
Alternative arrangements should be made
for accessing emergency services.
NOTE: The handset
does not function with
discharged batteries.
If there is a power failure and no backup
power source is available, all functions
through the PC, the base station, and the
handset, and communications with
CyberGenie, are lost. However, even
without power, you can still use the
external phone line by disconnecting the
CG 2400 system phone line from the wall
socket and reconnecting an analog phone.
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