BT SYNERGY 3000 User manual

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
CALLER DISPLAY AND CALL
WAITING SERVICES BEFORE THESE
FEATURES WILL WORK. A QUARTERLY
FEE IS PAYABLE.
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for registration to the BT Synergy 31 or 35 base station. It may also be
registered to other DECT GAP compatible bases, with possible limited availability of some functions.
Synergy 3000
Handse and Charger
User
Guide

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
Please open this page for an ‘at a glance’
guide to your Synergy 3000

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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At a glance
Handset
Recall/Power utton
For use with a switchboard/PBX
and BT Select Services, see page 25.
Also used to switch off the handset,
see page 14.
Keypad
Talk utton
Use to make, receive and end calls,
see pages 14 and 15.
Secrecy utton
During a call press to mute the
call so your caller cannot hear
you talk to someone close by, see
page 17.
Also used as a delete, edit and
exit button, see pages 20-21.
Volume uttons
Use to adjust the handset
earpiece speech volume and
handset ringer volume, see pages 15
and 26.
Also used to access the redial and
calls list and scroll through the
directory, menu options, redial and
calls list.
Menu utton
Use to access and select the
options in the menu, see page 4.
Internal utton
To make internal calls between
handsets registered to the base,
see pages 17-18.
Phone ook utton
Use to access the 50 names and
numbers stored in the phonebook,
see page 19.
Red light
To indicate that the phone is
ringing or in use.
Handsfree utton
Use to answer calls or make a
call using the handsfree mode,
see page 16.
Liquid Crystal Display
Display shows you incoming
caller’s details, the name and/or
number you have dialled, and the
status of the handset, see page 2.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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Synergy 3000
Charging
Charging ligh
Lights up red to indicate
charging when the handset
is on the charger.
Charger
Explanation of
the display icons
Icon Steady Flashing
EXT External line in use Incoming call
INT Internal call Internal call from another handset
In calls list New call received in calls list
3 way conversation in progress
Battery exhausted
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station Out of range or searching for base station
In handsfree mode
EXT
INT
SYNERGY HS2
EXT
INT
HS2
Displays the number of
the handset at all times.
S andby screen
To personalise the
name of your handset,
see page 28.

Quick Guide
Informa ion for he handse se ings
Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
QUICK GUIDE
Func ion
Answer a call/End a call
Make a call
Redial a number
S ore a number in he
memory
Dial a number in he memory
Adjus he earpiece volume
Secrecy on/off
Transfer call o ano her handse
Three way conversa ion
Access o redial lis
Access o calls lis
Se handse ringer volume
Key combina ion
*
enter the name enter the telephone
number
During a call, press the during a call until
the required level is reached.
During a call, press to switch on and again to
switch off.
enter handset number
enter handset number
– keep pressing to scroll.
– keep pressing to scroll.
HANDSET RING VOL
to select volume
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Impor an . *If the handset is sitting in the charger when a call comes in, you can pick it up and answer it
automatically without pressing the button.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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MENU STRUCTURE
Menu Structure
Phonebook Add
Dele e
Modifiy
Se up Base Vol
Base Mel
Sel Base
Del H/S
PIN Code
Handse 1.....5
Vol Off
Melody 1.....5
Base 1.....4
Au o
PIN?
PIN?
Handse 1.....5
New PIN
Re ype
Priori y
Dial Mode
On
Off
Selec
Tone
Pulse
Base
Handse 1.....5
Recall Recall 1
Recall 2
Con ......
PABX
Defaul
PBX1
PBX2
Pause
PIN?
PIN?
PIN?
3 Sec
5 Sec

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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MENU STRUCTURE
Handse Beep
Ring Vol
Ear Vol
In Mel
Ex Mel
Au o Ans
Name
Key one
Low Ba
Ou range
Volume 1.....5
Vol Off
Ear Vol 1.....5
Melody 1.....5
Melody 1.....5
On
Off
On or Off
On or Off
On or Off
Regis er
Language
BS 1234
English
Francais
Deu sch
Nederl
I aliano
Espanol
Por uges
Norsk
Dansk
Svenska
Suomi
PIN?
Impor an . If you make a mistake you can return to the previous menu heading by pressing the ✘button.
If you press and hold the ✘button at any time you will return to the standby screen. After 30 seconds if no
buttons are pressed the handset will automatically return to the standby screen.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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IN THIS GUIDE
In this guide
No e
There is a detailed INDEX at the end of this guide, see page 35.
At a glance
Handset 1
Display icons 2
Quick Guide 3
Menu structure 4
Introduction 7
Unpacking your
Synergy 3000 8
For your records 8
Sa ety in ormation 9
Setting up 10
Plan the location 10
sing the telephone 14
Making and receiving calls 14
Call timer 14
Hands ree 16
Redial 16
Secrecy 17
Internal calls 17
Trans erring calls 18
Name and number
Phonebook 19
Caller Display and Call Waiting 22
Using Caller Display 22
Calls list 23
Call Waiting 24
Handset settings 26
Help 31
General information 33
Guarantee 33
Technical in ormation 34
Switchboard compatibility 34
Index 35
No e
In this user guide, we’ve included helpful tips
and useful notes. They are shown in a white box
like this.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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INTRODUCTION
Introduction
Your Synergy 3000 Handse and Charger has been designed
for ease of use and made o he high s andards se by BT
Please read the instructions carefully before
use and keep this user guide for future
reference.
DECT
By purchasing the Synergy 3000 Handset
and Charger you now own a product which
combines the advantages of cordless
operation with the performance of a high
quality corded telephone. It complies with
the Digitally Enhanced Cordless
Telecommunications (DECT) standard and
offers unparalleled quality and features.
If you have purchased a Synergy 3100 or
Synergy 3500 base station you can use up to
5 handsets with it without the need for
additional wiring.
This user guide applies to both single and
multiple handset systems. The internal call
functions described in this guide apply only
to Synergy 3100 or 3500 base stations with
more than one handset connected.
The Synergy 3000 may also be registered to
other DECT GAP compatible bases but with
possible limited availability of some functions.
Digi al Clari y
DECT
Page
Power/In use Charging
Synergy 3100
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Impor an
If you wear a hearing aid, please note that the
Synergy 3000 works by sending radio signals
between the base station and the handset. These
signals may interfere with some hearing aids,
causing a humming noise.
No e
If you register the Synergy 3000 to the Synergy
3500 you will not be able to access the answering
machine features using the Synergy 3000 handset.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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INTRODUCTION
Unpacking your Synergy 3000
Handse and Charger
Check that your Synergy 3000 is complete.
If anything is missing, please contact your
place of purchase immediately.
One Synergy 3000 handset
One Synergy 3000 charger
One power supply for charger
(item code 003313)
2 x AAA rechargeable
batteries (Ni-MH)
One belt clip
One battery cover
Synergy 3000
Charging
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For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is
required so please keep your receipt.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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Safe y informa ion
General
Only use the power supply included with
the product. Using an unauthorised power
supply will invalidate your guarantee and
may damage the telephone. The item
number for the mains power supply used
with the charger is 003313.
Only use the approved rechargeable
batteries supplied. Spare rechargeable
batteries are available from the Synergy
Helpline 08706 058 047.
Do not open the handset or charger.
This could expose you to high voltages or
other risks. Contact the Helpline for all
repairs.
Radio signals transmitted between the
handset and base may cause interference
to hearing aids.
It is recommended that advice from a
qualified expert be sought before using
this product in the vicinity of emergency/
intensive care medical equipment.
It is recommended that if you have a
pacemaker fitted you check with a medical
expert before using this product.
Your product may interfere with other
electrical equipment, e.g. TV and radio
sets, clock/alarms and computers if placed
too close. It is recommended that you
place your product at least one metre away
from such appliances to minimise any risk
of interference.
Never dispose of the batteries in a fire.
There is a serious risk of explosion and/or
the release of highly toxic chemicals.
Cleaning
Simply clean the handset and charger with
a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will
damage the product. Never use a dry cloth
as this may cause a static shock.
Environmen al
Do not expose to direct sunlight.
The product may heat up when the batteries
are being recharged. This is normal.
However, we recommend that you do not
place the product on antique/veneered wood
to avoid damage.
Do not stand your product on carpets or
other surfaces which generate fibres, or place
it in locations preventing the free flow of air
over its surfaces.
Do not submerge any part of your product
in water and do not use it in damp conditions,
such as bathrooms.
Do not expose your product to fire, explosive
or other hazardous conditions.
There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the power
and telephone line cord for the duration of
the storm.
SAFETY INFORMATION

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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Setting up
Follow hese s eps o se up your Synergy 3000 Handse and
Charger ready for use
Plan he loca ion
Position your Synergy 3000 within 2 metres
of a power socket otherwise extension cables
will be required.
Make sure it is at least 1 metre away from
other electrical products to avoid interference.
Do not place your Synergy 3000 product in the
bathroom or other humid areas.
No e
The Synergy 3000 has a range of up to 300 metres
outdoors and up to 50 metres indoors. The range
will be reduced when there is no clear line of sight
between the base and handset. Thick stone walls
can severely affect the range.
SETTING UP
Plug the adaptor into the mains power supply
and switch on.
No e
The charger must be plugged into the mains power
socket at all times.
Plug the power adaptor into the mains power
socket on the underside of the charger.
1Connec he power supply o
he charger

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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The handset uses two rechargeable Nickel
Metal Hydride (Ni-MH) AAA batteries which
are supplied. Take care to insert the batteries
as shown and then fit the battery cover (the
battery cover may be found in the packaging
with the batteries).
Before you use your Synergy 3000 for the
first time, it is important to have the handset
batteries fully charged. The batteries need to
charge continuously for a leas 16 hours
o reach full charge.
Place the handset on the charger. The red
charging light will come on. Once the
handset is fully charged, the display shows a
full battery symbol.
Please note that the red charging light will
remain on even when the batteries are fully
charged.
BATTERY LEVELS
WEAK HALF-FULL FULL
3Charge he handse ba eries
for a leas 16 hours
Ba ery low warning
If the handset battery symbol is empty and flashing,
and you hear a warning beep every 10 seconds,
you will need to recharge your handset before you
can use it.
SETTING UP
2Ins all he rechargeable
ba eries in he handse
No e
The symbol on your handset display indicates
when you are in range of the base station. If the
symbol flashes and you hear a warning beep, you
are out of range and will need to move closer to
the base station.
Ba ery performance
Under no circumstances should non-rechargeable
batteries be used. Only use the approved batteries,
type: rechargeable Nickel Metal Hydride
(Ni-MH); size AAA; capacity 550mAh 1.2v. Using
unapproved batteries will invalidate your guarantee
and may damage the telephone.
To keep your batteries in the best condition, leave
the handset off the charger for a few hours at a
time. (after the intial 16 hour charge).
Please note, however, that new Nickel Metal
Hydride (Ni-MH) batteries do not reach their full
capacity until they have been in normal use for
several days.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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Battery performance (cont)
Fully discharging the batteries at least once a week
will help them last as long as possible. However,
the charge capacity of rechargeable batteries will
reduce with time as they wear out, so reducing
the talk/standby time of the handset. Eventually
they will need to be replaced. New batteries can
be obtained from the BT Synergy Helpline
08706 058 047.
Note: Under ideal conditions, the handset batteries
should give about 14 hours talktime or 350 hours
standby on a single charge. Optimum times for talk
and standby are only achieved when the handset
batteries are fully charged.
At the base:
Press and hold the base PAGE
button for at least 10 seconds, until
you hear the validation tone (two
beeps), then release the button.
4Register yo r Synergy 3000
handset to the Synergy 3100 or
3500 base
Page
SETTING UP
Note
If the handset does not locate the base, the
handset will return to the previous menu. Try
to register again by using a different available
base number. Ensure that you are in close
vicinity of the base.
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Note
If you are registering to another DECT GAP
compatible base station other than the Synergy
3100 and Synergy 3500, please refer to that
user guide for registering additional handsets.
At the handset:
Press the button to enter the
menu.
Use the DOWN button to scroll to
REGISTER and press the button.
The display will show BS1234.
(The numbers that are flashing
indicate other bases that the handset
is already registered to).
Enter the base number (BS 1-4) that
you want to register the handset to.
Enter your 4-digit PIN (original
factory setting OOOO) and press the
button.
The display will show
SEARCH 1, 2, 3, 4 and the
symbol will flash as the handset tries
to locate the base. When the handset
locates the base, the handset will be
automatically selected and shown on
the display.
Press the button to confirm.
The handset is registered.
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Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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C stomer Helpline
If you have any difficulties setting up or using
your Synergy 3000, please call the Helpline on
08706 058 047.
SETTING UP
Your Synergy 3000 is now ready for use.
5Attach the belt clip (optional)
Fit the belt clip onto the back of the handset
if required.
Slot
Note
To de-register a handset, see page 30.
Note
Your 4 digit PIN number is 0000 unless you have
already allocated a new PIN number as explained
in your main base station user guide.

Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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USING YOUR PHONE
Using the telephone
Note
To exit and return to the previous menu at any
time, press the button. If you press and hold
the button you will return to the standby screen.
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To switch the h ndset on nd off
Press and hold the POWER button
to switch the handset off.
To switch the handset on, press and
hold the POWER button again.
Prep r tory di lling
Preparatory dialling allows you to
enter the number before pressing
the TALK button. This enables you
to correct any mistakes before you
actually make the call.
Enter the number to be dialled.
The number is shown in the display.
(If you make a mistake, press the ✘
button to delete the incorrect digit).
When you have entered the number
correctly, press the TALK button to
dial the number.
To m ke n extern l c ll
Press the TALK button. You will hear
the dial tone and the display will show
the EXT symbol.
Enter the number you want.
The number is dialled automatically.
M king nd receiving c lls C ll timer
Your handset will automatically time the
duration of all external calls.
The handset display shows the call duration
both during your call and for a few seconds
after it is complete.
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Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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USING YOUR PHONE
To end a call
Press the TALK button.
Or
Place the handset back on the
charger.
To receive a call
When the phone rings the display
will show CALL and the EXT symbol
will flash.
If you have subscribed to a Caller
Display Service, the number (and
name if stored in the phonebook)
will be displayed.
Press the TALK button.
Or
If the handset is on the charger,
simply lift it up and speak.
During a call:
You can adjust the earpiece volume.
There are 5 levels to choose from.
Press the UP or DOWN button until
you reach the required level. This
will be shown on the display. eg:
EAR VOL 3.
In standby mode:
Press the button.
Press the DOWN button until
HANDSET is displayed.
Press the button.
Press the DOWN button until EAR
VOL is displayed.
Press the button.
Press the UP or DOWN button until
you reach the required level.
Press the button to confirm the
selected level.
Press and hold the ✘button to return
to the standby screen.
Note
You can switch the Auto-Talk feature on or off.
Please see page 27.
To adjust the speech volume during
a call
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Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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USING YOUR PHONE
Handsfree
Handsfree allows you to talk to your caller
without holding the handset and enables
other people in the room to listen to your
conversation.
Redial
You can redial up to 5 of the last numbers
called. They are stored in the redial list. If
you have stored a name to go with a number
in the phonebook, the name will be displayed
instead. See “Name and number Phonebook”,
page 19.
To make a handsfree call
Dial the number.
Press the HANDSFREE button.
The display will show the icon to
indicate handsfree is active. You will
hear the number being dialled out.
To switch back to using the handset
at any time, press the HANDSFREE
button.
To end the call, press the TALK
button.
To adjust the handsfree volume
Whilst in handsfree mode you can
increase or decrease the handsfree
volume. There are 5 volume levels
to choose from.
Press the UP or DOWN button to
adjust the volume.
The volume will be adjusted
accordingly.
To answer a call in handsfree
When the phone rings:
Press the HANDSFREE button. The
call is transferred to the loudspeaker.
To switch to handsfree during a call
During a call you can switch to
handsfree mode.
Press the HANDSFREE button. The
call is transferred to the loudspeaker.
Press the HANDSFREE button to
switch back to using the handset.
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Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
17
USING YOUR PHONE
Dial from the redial list
Press the UP button to enter the
redial list.
Continue pressing the UP button to
view the next number in order of
most recent first.
Press the TALK button when the
number (or name) you want to call
is displayed. The number is dialled
automatically.
To switch secrecy on / off
During a call, press the ✘button.
The display will show MUTE. Your
caller cannot hear you.
Press the ✘button again to resume
your call.
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Secrecy
When on a call you can talk to someone in
the same room, without your caller hearing.
Press the INT button.
Enter the number of the handset
you wish to call, (1-5). The called
handset will ring
The display will show INT.
To end the call, press the TALK
button.
The number of the handset calling
will be displayed on the called
handset. For example, if handset 2
calls handset 1, HS2 will be displayed
on handset 1.
Internal calls
When you have more than one handset
registered to the base you can make internal
calls between handsets.
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To make an internal call to another
handset
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Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
18
USING YOUR PHONE
Transferring calls
You can transfer an external call to another
handset registered to the base.
During an external call:
Press the INT button.
Enter the number of the handset
that you want to transfer the call to
(1-5).
Your caller will be put on hold.
When the internal handset is
answered, (if you want to you can
talk to the handset user first), press
the TALK button. The call will be
transferred.
If the call to the second handset is
not answered you can revert/speak
to the caller again by pressing the
INT button.
To transfer an external call between
handsets
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Three-way conversation
You can talk to one external caller
and another internal caller at the
same time on your handset.
During a call with an external caller:
Press the INT button. Your caller is
put on hold and you hear a tone.
Enter the number of the handset
you want to transfer the call to.
When the handset is answered,
press and hold the
#
button for
about 3 seconds. You can now start
your three-way conversation. (If the
internal handset user does not
answer your call, press the INT
button to return to your external
caller).
Press the TALK button to end the
call.
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Note
When on a three-way call the call can only be
cleared by the handset which set it up.
Press the button to exit the call.
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