Yealink T21P User manual

QUICK REFERENCE GUIDE
YEALINK
T21P HANDSET

2
HANDSET FEATURES
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2.
3.
4.
5.
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11.
12.
Register failed Call Mute
Registering Call Forward/
Forwarded Calls
Handset mode Ringer volume is 0
Headset mode Missed Calls
Hands-free speakerphone mode Received Calls
Voice Mail Placed Calls
Call Hold Do Not Disturb

QUICK REFERENCE GUIDE | YEALINK T21P HANDSET
3
1.
LCD Screen Shows information about calls, messages,
buttons, time, date and other relevant data:
• Call information — caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller
information
• Prompt text (for example, “Saving cong
le!”)
• Time and date
2. Power Indicator
LED
Indicates phone power status and phone status.
3. Line Buttons Use these buttons to activate up to two
accounts and assign various features.
4. MESSAGE
Button
Indicates and accesses voice mails.
5. HEADSET Button Toggles the headset mode.
6. TRAN Button Transfers a call to another party.
7. RD Button Redials a previously dialed number.
8. Speakerphone
Button
Toggles the hands-free speakerphone mode.
9. Volume Button Adjusts the volume of the handset, headset,
speaker, and ringer.
10. Keypad Provides the digits, letters and special
characters in context-sensitive applications.
11.
Scroll through the displayed information.
Conrms actions or answers incoming calls.
Cancels actions, rejects incoming calls, mutes
or un-mutes calls.
12. Buttons Label automatically to identity their context-
sensitive features.

4
Place a Call
Using the handset:
1. Pick up the handset.
2. Enter the number, and then press Send.
Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press Send.
Using the headset:
1. With the headset connected, press to activate the headset.
2. Enter the number, and then press Send.
Note: During a call, you can alternate between the headset, hands-
free speakerphone and handset modes by pressing the Headset
button, Speakerphone button or by picking up the handset. Headset
mode requires a connected headset.
Answering a Call
Using the handset:
• Pick up the handset.
Using the speakerphone:
• Press .
Using the headset:
• Press .
Note: You can ignore an incoming call by pressing Reject.
PLACING AND RECEIVING CALLS

QUICK REFERENCE GUIDE | YEALINK T21P HANDSET
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Ending a Call
Using the handset:
• Hang up the handset or press Cancel.
Using the speakerphone:
• Press .
Using the headset:
• Press Cancel.
Redial a Number
• Press to enter the placed call list, press or to select the
desired entry, and then press or Send.
• Press twice when the phone is idle to dial out the last dialled
number.
Call History
1. Press History when the phone is idle, press or to scroll
through the list.
2. Select an entry from the list, you can do the following:
• Press Send to place a call
• Press Delete to an entry from the list.
If you press Option, you can also do the following:
• Select Detail to view detailed information about the entry
• Select Add to Contacts to add the entry to the local directory
• Select Add to Blacklist to add the entry to the blacklist
• Select Delete All to delete all entries from the list.

6
Call Mute And Un-Mute
• Press to mute the microphone during a call.
• Press again to un-mute the call.
Call Hold and Resume
To place a call on hold:
• Press Hold during an active call.
To resume the call, do one of the following:
• If there is only one call on hold, press Resume.
• If there is more than one call on hold, press or to select the
desired call, and then press Resume.
Call Transfer
You can transfer a call in the following ways:
Blind Transfer
1. Press during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press .
Semi-Attended Transfer
1. Press during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press when you hear the ring-back tone.

QUICK REFERENCE GUIDE | YEALINK T21P HANDSET
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Attended Transfer
1. Press during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press when the second party answers.
Call Forward
To enable call forward:
4. Press Menu when the phone is idle, and then select Features > Call
Forward.
5. Select the desired forward type:
• Always Forward - Incoming calls are forwarded unconditionally
• Busy Forward - Incoming calls are forwarded when the phone
is busy
• No Answer Forward - Incoming calls are forwarded if not answered
after a period of time.
6. Enter the number you want to forward to. For No Answer Forward,
press or to select the desired ring time to wait before
forwarding.
7. Press Save to accept the change.

8
Call conference
1. Press Conf during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press Send.
3. Press Conf again when the second party answers. All parties are
now joined in the conference.
4. Press Cancel to disconnect all parties.
Note: You can split the conference call into two individual calls by
pressing Split.
Voice Message
Message waiting indicator on the idle screen indicates that one or
more voice messages are waiting at the message center. The power
indicator LED lights up.
To listen to voice messages:
1. Press .
2. Follow the voice prompts to listen to your voice messages.

QUICK REFERENCE GUIDE | YEALINK T21P HANDSET
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Contact Directory
To add a contact:
1. Press Dir when the phone is idle, and then select the desired group.
2. Press Add to add a contact.
3. Enter a unique contact name in the Name eld and contact numbers
in the corresponding elds.
4. Press Add to accept the change.
To edit a contact:
1. Press Dir when the phone is idle, and then select the desired group.
2. Press or to select the desired contact, press Option and
then select Detail from the prompt list.
3. Edit the contact information.
4. Press Save.
To delete a contact:
1. Press Dir when the phone is idle, and then select the desired group.
2. Press or to select the desired contact, press Option and then
select Delete from the prompt list.
3. Press OK when the LCD screen prompts “Delete Selected Item?”.
CUSTOMIZING YOUR PHONE

10
Volume Adjustment
• Press during a call to adjust the receiver volume of the
handset/speakerphone/ headset.
• Press when the phone is idle to adjust the ringer
volume.
Ring Tones
1. Press Menu when the phone is idle, and then select Settings > Basic
Settings > Ring Tones.
2. Press or to select the desired ring tone.
3. Press Save to accept the change.
Backlight
Backlight options:
• Always On: Backlight is on permanently
• Always Off: Backlight is off permanently
• 15s, 30s, 60s, 120s, 300s, 600s or 1800s: Backlight is turned off
when the phone is inactive after the designated time (in seconds).
To congure the backlight:
1. Press Menu > Settings > Basic Settings > Display > Backlight.
2. Press or to select the desired time from the Backlight Time eld.
3. Press Save.

QUICK REFERENCE GUIDE | YEALINK T21P HANDSET
11
These are some suggested basic troubleshooting tips to try before
contacting Vocus
Phone Not Working
• Unplug handset and then plug it back in.
• Ensure the Ethernet cable from the wall is plugged into the
“Internet” socket.
• Ensure the Ethernet cable from the phone to your computer is
plugged into the “PC” socket.
• Test phone on another port.
• Test another Ethernet cable.
• Try another phone on this connection.
• Is anyone else experiencing the same issue?
Call Quality
• Test with loudspeaker or headset.
• Is it happening with all calls or just some?
• Is the issue present on internal calls?
• Try the phone at another location and see if the problem persists.
TROUBLESHOOTING
For all Vocus technical issues contact the Vocus Support Centre.
1300 855 845
suppor[email protected]
• Please note: Email will only be attended to within business hours.
• For high priority incidents and after hours support, please call us.
CONTACT US

VOCUS.COM.AU
All contents are copyright © 2016
Vocus Communications, All rights reserved.
020317 Vocus Yealink T21P Handset Guide