D-link Dvx-1000 User manual

DVX - 1000: Network Telephone Exchange

User Manual

Version 0.93

D-Link India Ltd.,

Software and R&D Center,

Bangalore.

DVX-1000 User Manual

D-Link Confidential 2

Revision History

Originator Comments Revision

Level Release

date

Hareesh N.S. Initial Draft 0.1 18/05/2005

Sunil George Updates for DVX-1000 0.5 16/06/2005

Sunil George Added FAQ 0.6 21/06/2005

Sunil George

Added Conference server

details 0.7 09/08/2005

Sunil George Added product specs 0.8 08/09/2005

Sunil George Updated for Rel-2.0.2 0.9 29/09/2005

Sunil George Updated with comments

from DUSA 0.91 21/04/2006

Sunil George Updated for Rel-2.0.4 0.92 27/04/2006

Sunil George Updated for Rel-2.0.5 0.93 09/06/2006

Last Saved on 6/9/2006 6:17 PM

DVX-1000 User Manual

D-Link Confidential 3

TABLE OF CONTENTS

REVISION HISTORY ............................................................................................................. 2

INTRODUCTION ............................................................................................................ 7

1.1

ABOUT THIS MANUAL .................................................................................................. 7

1.2

CONVENTIONS .............................................................................................................. 8

1.3

ABBREVIATIONS ........................................................................................................... 8

GETTING STARTED ...................................................................................................... 8

CONFIGURING SYSTEM PARAMETERS............................................................. 8

3.1

USING THE WEB INTERFACE TO CONFIGURE THE SYSTEM......................................... 9

3.1.1

DVX WEB Requirements.................................................................................. 9

3.1.2

Configuring the IP.............................................................................................. 9

3.1.3

Configuring the DNS server ddress.......................................................... 9

3.1.4

Setting the system time. ................................................................................ 9

3.1.5

Configuring the SMTP server. ..................................................................... 10

3.1.6

Setting other configur ble p r meters ................................................... 10

3.2

CONFIGURING THE SYSTEM THROUGH THE COMMAND LINE INTERFACE............... 10

3.2.1

Help Comm nd: ............................................................................................... 11

3.2.2

History Comm nd: .......................................................................................... 11

3.2.3

Set IP Comm nd: ............................................................................................ 11

3.2.4

Set Netm sk Comm nd:............................................................................... 11

3.2.5

Set DHCP Comm nd: ..................................................................................... 12

3.2.6

Set G tew y Comm nd:............................................................................... 12

3.2.7

Set DNS Server Comm nd:......................................................................... 12

3.2.8

Set Prim ry DNS Server Comm nd: ........................................................ 12

3.2.9

Set Second ry DNS Server Comm nd:................................................... 12

3.2.10

Set NTP Server Comm nd: ..................................................................... 13

3.2.11

Set Prim ry NTP Server Comm nd: .................................................... 13

3.2.12

Set Second ry NTP Server Comm nd:............................................... 13

3.2.13

Set Zone Comm nd: ................................................................................. 13

3.2.14

Set D te Comm nd: .................................................................................. 14

3.2.15

Set Time Comm nd:.................................................................................. 14

3.2.16

Set Ye r Comm nd:................................................................................... 14

3.2.17

Set Month Comm nd: ............................................................................... 14

3.2.18

Set D y Comm nd:.................................................................................... 15

3.2.19

Set Hour Comm nd:.................................................................................. 15

3.2.20

Set Minute Comm nd: .............................................................................. 15

3.2.21

Show IP Comm nd: ................................................................................... 15

3.2.22

Show Netm sk Comm nd:...................................................................... 15

3.2.23

Show G tew y Comm nd:...................................................................... 15

3.2.24

Show DNS Server Comm nd:................................................................ 16

3.2.25

Show Al rms Comm nd: ......................................................................... 16

3.2.26

Restore Certific te Comm nd: ............................................................. 16

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D-Link Confidential 4

3.2.27

Rest rt Comm nd:.................................................................................... 16

3.2.28

Ping Comm nd: ........................................................................................... 16

3.2.29

Tr ceroute Comm nd: .............................................................................. 16

3.2.30

St rtFirew ll Comm nd: .......................................................................... 17

3.2.31

StopFirew ll Comm nd: ........................................................................... 17

CONFIGURING THE CALL SERVER .................................................................... 17

4.1

GENERAL CONFIGURATION........................................................................................ 17

4.2

USER CONFIGURATION.............................................................................................. 18

4.2.1

Adding new user........................................................................................... 19

4.2.2

Customizing fe tures for users. ................................................................. 19

4.2.3

Modifying user det ils .................................................................................... 20

4.3

REGISTRATIONS ......................................................................................................... 20

4.4

CONFIGURING GATEWAYS......................................................................................... 21

4.4.1

Detecting in ctive sessions.......................................................................... 22

4.5

CONFIGURING ROUTES.............................................................................................. 22

4.6

CONFIGURING GROUPS ............................................................................................. 23

USING THE FEATURE MANAGER....................................................................... 23

5.1

CONFIGURING FEATURES........................................................................................... 24

5.2

ACTIVATING AND DEACTIVATING FEATURES ............................................................ 24

5.2.1

Activ ting nd de ctiv ting fe tures from the Web Interf ce........ 24

5.2.2

Activ ting nd de ctiv ting fe tures from the phone ....................... 24

5.3

CALL FEATURE DESCRIPTION.................................................................................... 24

5.3.1

C ll Forw rd....................................................................................................... 25

5.3.2

C ll Forw rd: Alw ys...................................................................................... 25

5.3.3

C ll Forw rd: On Busy ................................................................................... 25

5.3.4

C ll Forw rd: No Answer .............................................................................. 25

5.3.5

Do Not Disturb – Forw rd To Voicem il .................................................. 25

5.3.6

Follow Me – C ll Forw rding........................................................................ 25

5.3.7

Receive voicem il by em il.......................................................................... 26

5.3.8

Hunt Group......................................................................................................... 26

5.3.9

P rking c lls nd retrieving p rked c lls ................................................ 26

CONFIGURING THE AUTO ATTENDANT ......................................................... 26

6.1

CONFIGURING AUTO ATTENDANT PARAMETERS....................................................... 27

6.2

CONFIGURING VOICE PROMPTS................................................................................. 27

6.3

UPLOADING VOICE PROMPTS.................................................................................... 27

6.4

DELETING VOICE PROMPTS....................................................................................... 28

6.5

CUSTOMIZING YOUR MENUS..................................................................................... 28

6.6

CONFIGURING MENUS............................................................................................... 28

6.6.1

Adding menu options ..................................................................................... 28

6.6.2

Editing menu options ..................................................................................... 29

6.6.3

Re-ordering menu options............................................................................ 29

6.6.4

Deleting menu options................................................................................... 29

6.7

HOLIDAY MENU CONFIGURATION.............................................................................. 29

CONFIGURING CALENDAR INFORMATION.................................................................. 29

6.9

RESTORING THE DEFAULT MENU ............................................................................... 30

6.10

MAKING CALLS THROUGH THE AUTO ATTENDANT.................................................... 30

CONFIGURING THE VOICEMAIL SERVER ..................................................... 30

7.1

CONFIGURING VOICEMAIL PARAMETERS................................................................... 30

7.2

SETTING THE PREFERRED CODEC.............................................................................. 30

DVX-1000 User Manual

D-Link Confidential 5

7.3

USING THE MAIL BOX ADMIN................................................................................... 30

7.4

USING THE VOICE MAIL SERVER ............................................................................... 31

7.4.1

Le ving voice mess ge for nother user ............................................ 31

7.4.2

Accessing your voice m ilbox ..................................................................... 31

7.4.3

Retrieving voice mess ges from your voice m ilbox. ....................... 31

7.4.4

Customizing your m ilbox greeting .......................................................... 32

7.5

VOICEMAIL NOTIFICATION BY EMAIL........................................................................ 32

CONFIGURING THE CONFERENCE SERVER ................................................. 32

ADDING USERS TO THE CONFERENCE CREATOR LIST .............................................. 33

SCHEDULING A CONFERENCE .................................................................................... 33

VIEWING CONFERENCE DETAILS ............................................................................... 33

8.3.1

Icons expl ined ................................................................................................ 33

8.3.2

Editing the p rticip nts list .......................................................................... 34

8.3.3

St rting nd stopping conference recording ......................................... 34

VIEWING CONFERENCE REPORTS .............................................................................. 34

LISTENING TO A CONFERENCE RECORDING.............................................................. 34

LICENSING..................................................................................................................... 34

PROVISIONING ........................................................................................................... 35

SOFTWARE UPGRADE .............................................................................................. 35

11.1

UPGRADING FROM A WINDOWS MACHINE ............................................................... 36

11.2

UPGRADING FROM A LINUX MACHINE....................................................................... 36

11.3

VIEWING UPGRADE HISTORY.................................................................................... 36

INSTALLING AN SSL CERTIFICATE.................................................................. 36

SETTING UALITY OF SERVICE FOR REAL TIME TRAFFIC................. 36

FACTORY RESET .......................................................................................................... 37

14.1

FACTORY RESET PROCEDURE .................................................................................... 37

14.1.1

F ctory Reset through web ..................................................................... 37

14.1.2

F ctory Reset using 'RESET' switch..................................................... 37

14.2

FACTORY RESET FUNCTIONALITY.............................................................................. 37

SYSTEM REBOOT......................................................................................................... 38

FIRMWARE INFORMATION................................................................................... 38

VIEWING CALL DETAIL RECORDS (CDR) ..................................................... 38

VIEWING ALARMS.................................................................................................... 39

CONFIGURATION BACKUP AND RESTORE. ................................................. 39

STACKING MULTIPLE DVXS ................................................................................. 41

20.1

SAMPLE DEPLOYMENT SCENARIO .............................................................................. 41

20.1.1

Configuring DVX1........................................................................................ 42

20.1.2

Configuring DVX2........................................................................................ 46

20.1.3

M king c lls................................................................................................... 48

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20.2

REMOTE OFFICE CONNECTIVITY.................................................................. 49

20.2.1

SAMPLE DEPLOYMENT SCENARIO.......................................................................... 49

20.2.1.1

Configuring DVX1........................................................................................ 51

20.2.1.2

Configuring DVX2........................................................................................ 55

20.2.1.3

Configuring DVX3........................................................................................ 60

20.2.1.4

Configuring DVX4........................................................................................ 65

FRE UENTLY ASKED UESTIONS..................................................................... 70

APPENDIX....................................................................................................................... 74

22.1

FEATURE PRIORITY TABLE......................................................................................... 74

22.2

FIREWALL.................................................................................................................... 74

22.2.1

Firew ll Fe ture List................................................................................... 74

22.2.2

Firew ll Fe ture Description ................................................................... 75

22.3

FCC COMPLIANCE AND ADVISORY ........................................................................... 78

22.4

TECHNICAL SPECIFICATIONS .................................................................................... 79

DVX-1000 User Manual

D-Link Confidential 7

1 Introduction

D-Link's Network Telephone Exchange (DVX-1000) is a SIP based solution,

addressing the VoIP communication requirements of small and medium

enterprises. DVX-1000 has built in Call Server, IVR/Auto-attendant and Voice Mail

functionalities. It helps VoIP devices like SIP phones, gateways etc to make and

receive calls, implements host of voice call features and manages accounts and

provisioning of D-Link endpoints.

DVX-1000, developed around state of the art hardware and embedded software,

are specially designed to address the requirements in the following environments:

♦Installation of a new enterprise IP communications network.

♦Expansion of an existing enterprise communications network.

♦Cost effective branch office communications.

DVX-1000 has the following built-in components

♦Call Server: A SIP based proxy server, that is responsible for call

establishment, call control and call account management. In addition to

the regular call processing, it offers a host of voice call features.

♦Auto Attendant: The auto attendant is a complete automated attendant

with customizable messages and configurable menu that helps the user to

get to the required extension within the system.

♦Voice Mail Server: DVX-1000 has a built-in voice mail server. Voice mail

server is responsible for managing voice mail boxes of individual users.

♦License Server: DVX-1000 comes with a license of maximum of 5 users

and a set of basic features as default. A set of advanced features and

more number of users can be added to the system. License Server

manages licensing of users advanced features.

♦Provisioning Server: Provisioning server is responsible for provisioning

end points, that support D-Link’s provisioning scheme.

♦Firewall: A custom made firewall, this monitors and controls the packets

going in and out of the DVX-1000

♦CLI: The Command Line Interface (CLI) is accessible through the console

port of DVX-1000. The CLI allows the administrator to view and modify

system configuration parameters. The complete set of commands are

described in detail in section ‘Configuring the system through the

Comm nd Line Interf ce’

♦Web Server: DVX-1000 has a built-in web server, that helps

administrators and users to access the system using a standard web

browser.

1.1 About This Manual

This document provides information related to the installation and configuration

of DVX-1000 along with a description of all its features. The tasks described in

this document are intended for service providers and network administrators who

guide the deployment of VoIP services.

DVX-1000 User Manual

D-Link Confidential 8

Note:

reproduced, distributed or copied without the permission from D-Link.

Please contact Mr. Hareesh N.S. for suggestions regarding modifications to this

document.

1.2 Conventions

This document uses the following notational conventions:

bold face This convention is used to give strong emphasis.

0x0 Prefix to denote hexadecimal number.

0b0 Prefix to denote binary number.

1.3 Abbreviations

DVX – D-Link Voice Exchange

SIP – Session Initiation Protocol

CLI – Command Line Interface

IVR – Interactive Voice Response

DHCP – Dynamic Host Configuration Protocol

DNS – Domain Name Service

NTP – Network Time Protocol

CDR – Call Detail Record

PSTN – Public Switched Telephone Network

2 Getting started

To Set IP address through WEB, open the web browser and type in the default ip address of

the board. The initial login page will appear. You will have to log in as administrator to set

the system parameters. The default administrator user name and password is ‘ippbx’ and

‘ippbx’.

1. Connect power supply to the DVX-1000 and power up.

2. Connect the LAN port to the HUB/Local Network

3. The power indicator and LAN indicator should be ON, if the corresponding

LAN Port is connected to a Local Network.

4. DVX-1000 comes with the default ip address of 10.0.0.1. You can change

the ip address through CLI (Command Line Interface) or web interface.

3 Configuring system parameters

DVX-1000 can be configured through the following interfaces

•The web interface

•Command Line Interface (CLI)

The following section provides details regarding how the DVX system can be

configured through these interfaces. System configuration and call

monitoring are solely the privileges of users configured as

administrators. DVX-1000 ships with a single administrator already configured

(for security re sons, we recommend ch nging the def ult dministr tor p ssword)

. Regular users

are allowed to configure only their individual features.

DVX-1000 User Manual

D-Link Confidential 9

3.1 Using the web interface to configure the system

The DVX-1000 web interface can be accessed from any web browser supporting

frames and java script. Internet explorer (Version 4.0 and above) is the preferred

browser. The web interface can be accessed using the URL http://IPADDRESS ,

where IPADDRESS is the address assigned to the DVX-1000 board. The system

configuration page can be accessed by clicking the system configuration link from

the DVX-1000 web interface.

3.1.1 DVX WEB Requirements

The following browsers have been tested to be fully compatible with the DVX-

1000 web interface:

oInternet Explorer (Version 5.5 and above)

oNetscape (Version 7.0 and above)

oMozilla ( Version 5.0 and above)

oGaleon (Version 7.0 and above).

3.1.2 Configuring the IP

IP configuration for the DVX-1000 board can be static or through DHCP. The

default factory setting for IP is 10.0.0.1. To bring the board up for the first time;

configure an IP for the board from the CLI interface. Subsequently, all

configurations can be done through the web interface by accessing the board’s

configured IP

3.1.2.1 Configuring the IP address automatically using DHCP

DVX-1000 can be configured to get it’s IP through Dynamic Host Configuration

Protocol (DHCP). To enable this, select DHCP and click on Apply. Please note

that on some browsers, redirection to the new IP is not possible. In this

case, the new IP has to be ascertained from the CLI interface and the

corresponding web page should be accessed.

3.1.2.2 Configuring the IP address manually.

Assigning a static IP for the DVX-1000 is the recommended method for IP

configuration as it is advisable to have the call server work on a fixed IP address.

To configure a static IP for DVX-1000, click on the system configuration link.

Now, under IP configuration, select static and enter a static IP, subnet mask and

gateway. Click ‘Apply’. Please note that on some browsers, redirection to

the new IP is not possible. In this case simply access the new static IP that

you have now configured for the board from the web.

Note: If you configure the IPPBX for HCP and you do not have a HCP server that has a

HCP clients list you may not be able to find the IP address of the device. It is

recommended to use a static IP address on the IPPBX so you will always know the address

of the unit.

3.1.3 Configuring the DNS server address.

DVX-1000 has a Domain Name Service (DNS) client built in that will resolve

hostnames accessing the DNS server that is configured. To set the DNS server

that is relevant to your network, access the system configuration page; modify

the primary and secondary DNS servers and click apply.

3.1.4 Setting the system time.

DVX-1000 can either be configured to get its time through manual configuration

or through Network Time Protocol (NTP). It ships with a factory default setting of

DVX-1000 User Manual

D-Link Confidential 10

1st of January 2005 10.10 a.m. A large fraction of the call server data is

dependent on the system time. This data includes registrations, feature time

settings and call detail records (CDR) amongst others. Changing the time

configuration has to be done with a lot of caution. Changing the time to a time

prior to the current time would be a malicious attempt to invalidate the call detail

records and extend registrations. The administrator should be wary of this.

Changing the time to one in the future should be done taking into account the

fact that current registrations may expire at the new time specified and hence

phones may have to re-register to get the calls started

3.1.4.1 Setting the system time manually.

In order to set the time manually, access the system configuration page. Under

time configuration, choose manual and modify the time to the required value.

Now click apply. The time should now be set to the new one.

3.1.4.2 Automatically configuring the system time using NTP

DVX-1000 can synchronize its system time with an NTP server that has been

configured. This server could either be stratum1 server, a stratum2 server or a

local LAN NTP server, that in turn synchronizes with stratum 1 or stratum 2 NTP

servers. Access the system configuration page, under time configuration, choose

NTP and specify the primary and secondary NTP servers. Select the appropriate

time zone. Click ‘Apply’. The NTP servers will be tried for a predefined number of

times and if these attempts fail, the present system time will be retained.

Note: aylight savings time is automatically supported by VX-1000 provided the system is

configured to get the time from an NTP server and the correct time zone is selected.

3.1.5 Configuring the SMTP server.

DVX-1000 uses an Simple Mail Transfer Protocol (SMTP) server to send

notifications by email. The server IP address and port have to be configured

correctly for delivering mails. The default administrative user’s email id will be

used as the sender’s address for sending notification mails. The SMTP server has

to be an open relay mail server since DVX-1000 does not provide sender

authentication credentials.

3.1.6 Setting other configurable parameters

The following options can be specified in this section.

RTP Port (Min & Max) The minimum and maximum ports that DVX-1000 uses

for its media. Changing this also modifies the firewall

settings to block ports other than the ones configured.

Detailed configuration for the port range can be done by

clicking on ‘Advanced’ the ports that are used for

normal calls and those used for calls across NAT devices

can be minutely controlled here.

Operator Number The operator’s extension that will be contacted if the

call through the automated attendant fails, or if the

caller dials an invalid extension or no extension at all.

Operator Features Call feature preferences for the operator can be

configured by clicking on the ‘Features’ hyperlink

Operator User Group User Group of the operator.

Operator Route Group Route group to which the operator belongs

3.2 Configuring the system through the Command Line Interface

This section describes the DVX-1000 system configuration through the command

line interface. To access the command line interface, connect the console port of

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