DaimlerChrysler Dodge Sprinter 2007 User manual

SV0709-E
2007 DODGE
SPRINTER
• MAINTENANCE SERVICE SCHEDULE • WARRANTIES • ROADSIDE ASSISTANCE • OPTIONAL SERVICE CONTRACTS •

Vehicle Identification Number
Warranty Start Date
Selling Retailer Code
Moving?
• Name and address changes......................................................................page 5
• How to get service...................................................................................page 15
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you
perform the scheduled maintenance at the time or
metrage shown in your Owner’s Manual. If you do not
do so, and your vehicle fails as a result of your failure to
maintain it properly, repairs may not be covered under
your warranty.
DaimlerChrysler recommends that you use this
Maintenance Service Schedule Book to keep a written
record of maintenance performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
• Give us your Vehicle Identification Number,
licence plate number and odometer reading.
• Tell us where you are and the number from
which you are calling.
See page 20 for details.

3
CONTENTS
Warranty Information............................................... 4
Your rights and responsibilities.......................... 4-5
About your warranties............................................ 6
3/60 Basic Warranty................................................ 7
5/100 Powertrain Warranty.................................... 8
5/160 Diesel Engine Warranty................................8
Corrosion Warranty................................................ 9
Emission Warranty..........................................10-11
What is not covered........................................ 12-14
How to get service................................................. 15
Other things you should know...................... 16-17
Customer Assistance.............................................. 18
Arbitration............................................................. 19
5/100 Roadside Assistance Program............... 20-23
Optional Service Contracts............................... 24-28
Maintenance Service Schedule
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties and
optional service contracts that apply to your new vehicle. It explains exactly
what’s covered, how long each warranty lasts, and what you must do to keep
the warranties in force. Please read the warranties and other information in
this booklet carefully.
This booklet should be kept in your vehicle.
In this booklet, “DaimlerChrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeep®or Dodge vehicles.
“DaimlerChrysler” and “DaimlerChrysler Canada” mean DaimlerChrysler Canada Inc.
“DaimlerChrysler parts” mean Mopar®or Autopar®brand parts designed for Chrysler,
Jeep and Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler and Dodge are registered trademarks of DaimlerChrysler Canada Inc., a wholly owned subsidiary
of DaimlerChrysler Corporation. Jeep is a registered trademark of DaimlerChrysler Corporation, used under
licence by DaimlerChrysler Canada Inc. Mopar is a registered trademark of DaimlerChrysler Corporation.
Autopar is a registered trademark of DaimlerChrysler Canada Inc.
2007 Dodge Sprinter

4
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they
give you specific legal rights. You may also have other rights which
vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or
limitation of how long an implied warranty lasts or who is eligible
for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express
warranties made by DaimlerChrysler Canada Inc. applicable to this
vehicle. Any implied warranty or condition of merchantability or
fitness for a particular purpose applicable to this vehicle is limited in
duration to the duration of these limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial
loss, special or consequential damages resulting from breach of
these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to
operate and maintain your vehicle as recommended in the Owner’s
Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
We strongly recommend that you return to your selling
retailer for all service, both during and after the warranty periods.
DaimlerChrysler Canada Retailers are best equipped and trained
to provide all levels of service and maintenance for your vehicle.
YOUR RIGHTS AND RESPONSIBILITIES
WARRANTY
INFORMATION
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5
High-tech diagnostic equipment is sometimes needed to service a
vehicle efficiently and accurately. DaimlerChrysler Canada Retailers
have unique diagnostic computers and electronic and mechanical
tools, specially designed to service our cars and trucks, and we
provide special technical training so their technicians can render the
skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Sprinter Retailer.
We recommend that you return to your selling retailer for this
service; however, you may request warranty service for your vehicle
from any authorized Sprinter Retailer. See “How to get service” on
page 15.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle
manufacturers to notify owners if the correction of a safety-related
defect becomes necessary. If you change your name or address, or
if you are a subsequent owner of this vehicle, please use the yellow
Name or Address Change Card, found in the glovebox packet, to
report the change to DaimlerChrysler Canada. If the card is missing,
ask your retailer for one or “Update Your Personal Information” in
the “Owner’s Section” at www.dodge.ca.
YOUR RIGHTS AND RESPONSIBILITIES
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ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured
from the vehicle’s “warranty start date,” which is the date when the
vehicle was originally delivered or first used, whichever occurred
first.
VEHICLES COVERED
The warranties in this booklet cover new 2007 Dodge Sprinter Trucks
only, that are built for sale in Canada and are registered and normally
operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed
DaimlerChrysler parts and equipment (that is, DaimlerChrysler parts
or equipment installed by DaimlerChrysler or by the selling retailer
before the vehicle was delivered to the first owner), if the repairs
were necessary because of a defect in material or workmanship.
Covered repairs will be done without charge, using new or remanu-
factured DaimlerChrysler parts (see page 16).
TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty
failed, towing to the nearest authorized Sprinter Retailer will be
covered by the Roadside Assistance Program (for details, see page 20).
Important: Some vehicles have special towing requirements.
See your Owner’s Manual for towing instructions.
ABOUT YOUR WARRANTIES
2007 Dodge Sprinter

7
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60
Basic Warranty will cover the adjustment, repair or replacement of
any factory-installed part of your vehicle except tires for 3 years or
60,000 kilometres, whichever occurs first. The following items are
exceptions; they are only covered (if defective) for 1 year or 20,000
kilometres, whichever occurs first:
• light bulbs and fuses
• wiper blades
• clutch discs and linings
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing
• receiver-drier filter
Tires are warranted by the tire manufacturers, not by
DaimlerChrysler. For details, see the tire manufacturer’s warranty
booklet in your glovebox. Your Sprinter Retailer may be able to assist
you if you experience a problem with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless
of the remaining tread. Failure to follow this warning can result
in sudden tire failure. You could lose control and have an accident
resulting in serious injury or death.
3/60 BASIC WARRANTY
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5/100 POWERTRAIN WARRANTY / 5/160 DIESEL ENGINE WARRANTY
5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for 5 years or
100,000 kilometres, whichever occurs first, measured from the
vehicle’s original warranty start date.
Vehicles placed in police, taxi, limousine, postal
or ambulance service and all SRT vehicles are excluded from
the 5-year or 100,000-kilometre Powertrain Warranty and
are covered only under the 3-year or 60,000-kilometre Basic
Warranty.
• Transmission – Transmission case and all internal parts;
torque converter; drive/flex plate; transmission range switch;
transmission control module; bell housing; oil pan; seals and
gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at
any time.
• Rear-Wheel Drive – Rear axle housing and all internal parts;
axle shafts; axle shaft bearings; driveshaft assemblies; driveshaft
centre bearings; universal joints and yokes; seals and gaskets
for listed components only.
5/160 DIESEL ENGINE WARRANTY
These diesel engine parts are covered for 5 years or 160,000
kilometres, whichever occurs first.
• Diesel Engine – Cylinder block and all internal parts; cylinder
head assemblies; core plugs; fuel injection pump and injectors;
intake and exhaust manifolds; oil pan; oil pump; timing gear
drive belts and/or chains and cover; turbocharger housing and
internal parts; valve covers; water pump and housing; seals and
gaskets for listed components.
2007 Dodge Sprinter

CORROSION WARRANTY
For 3 years, regardless of distance driven, your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused
by corrosion.
In addition, outer body panels are covered against holes caused
by corrosion up to 5 years or 160,000 kilometres, whichever
occurs first. An outer body panel is a sheet metal panel which can
be seen while walking around the vehicle, and which is painted body
colour.
This warranty applies only to holes caused by corrosion.
Cosmetic or surface corrosion (resulting from stone chips or
scratches in the paint, for example) will not be repaired under
this warranty.
If collision damage is obviously neglected and allowed to worsen
until a hole develops, this warranty will not cover the repair.
COLLISION DAMAGE
If your vehicle is damaged in an accident and needs sheet metal
repair or replacement, be sure the body shop uses only genuine
DaimlerChrysler parts and applies anti-corrosion materials to
the parts repaired or replaced. Your Corrosion Warranty does
not cover replacement parts not supplied by DaimlerChrysler, or
any damage which is caused by the use of non-DaimlerChrysler
replacement parts.
See also What Is Not Covered on page 12.
9
CORROSION WARRANTY
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EMISSION WARRANTY
EMISSION WARRANTY
DaimlerChrysler Canada warrants that your new vehicle was
designed, built and equipped to conform at the time of sale with
applicable federal and provincial emissions standards, and that
the vehicle is, at the time of sale, free from defects in material
and workmanship which would cause it to fail to conform to the
applicable emission standards within the warranty periods specified.
A covered defect is one which causes your vehicle to fail to meet
applicable emission control regulations.
To keep your vehicle operating properly and in conformance with
emission regulations, see the “Scheduled Maintenance” instructions
in your Owner’s Manual and herein. Only DaimlerChrysler parts
should be used for maintenance and repair of your vehicle’s emission
control systems.
You should keep any receipts for maintenance service and pass
them on to the next owner of your vehicle, in case questions arise
concerning maintenance. DaimlerChrysler Canada has the right
to deny warranty coverage if your vehicle has not been properly
maintained, or if repairs are needed because parts other than
DaimlerChrysler parts were used; however, denial will not be based
on the lack of maintenance records alone.
Warranty service must be performed by an authorized
Sprinter Retailer.
If emergency warranty service is required and an authorized
retailer is not available, contact DaimlerChrysler Canada Customer
Assistance (page 18) and request emission warranty service help.
2007 Dodge Sprinter

EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control
components for 3 years or 60,000 kilometres, whichever occurs
first. The Emission Defect Warranty provides longer coverage
for specified components.
For heavy-duty trucks equipped with a diesel engine, the Emissions
Warranty covers the following components for 5 years or 160,000
kilometres, whichever occurs first:
I. Air Intake System: intake air ducts; intake manifold;
intercooler; vacuum transducer
II. Fuel Metering System: electronic accelerator value sensor; fuel
injector; fuel pump; fuel-rail pressure sensor; low-pressure
sensor
III. Exhaust Gas Recirculation System: EGR valve with integrated
switching valve
IV. Exhaust: exhaust manifold; oxidation catalyst; turbocharger
V. Engine Emission Control System Sensor: camshaft position
sensor; crankshaft position sensor/RPM sensor; engine
control module; engine coolant temperature sensor; manifold
air pressure sensor; mass air flow sensor; oil level and
temperature sensors
VI. Onboard Diagnostics: data link connector (OBD); flexible
service system; malfunction indicator lamp
11
EMISSION DEFECT WARRANTY
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WHAT IS NOT COVERED
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due
to fire, accidents, abuse, negligence, objects striking your vehicle,
carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels,
etc.), racing or participating in a racing event, improper disconnection
of components, modifying the exhaust system, tampering or making
adjustmentswhich donot complywith DaimlerChryslerspecifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration
caused by exposure to the elements, or repairs required due to
airborne fallout, acid rain, chemicals, tree sap, insects, bird or
insect droppings, salt, sand, gravel, road hazards, hail, windstorms,
lightning, floods or any other event of nature.
Road salt, car washes, scuffs and scratches, and everyday abrasion
from sand and dirt can affect the appearance of a vehicle’s wheels
(steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not
covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal
maintenance services, such as oil and filter changes, general
lubrication, tire rotation, engine tune-ups and replacing spark
plugs. Required maintenance services are described in detail in
your Owner’s Manual and herein. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs,
brake rotors, pads, linings or drums, windshield and rear window,
receiver-drier filter, wheel alignment and wheel balancing (unless
they are defective, see page 7).
2007 Dodge Sprinter

DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated
or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or con-
sequential damages such as loss of use of your vehicle, loss of
time, inconvenience, expense for fuel, telephone, travel, rental
car, overnight accommodation, loss or damage to your personal
property, commercial loss, loss of income, etc.
NON-DAIMLERCHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required
because of non-DaimlerChrysler modifications, installation of
special equipment or accessories, or use of special materials,
fuels or additives. This includes special bodies, body conversions,
fuel system conversions, trailer hitches, window tints, sunroofs,
theft alarms, etc. Non-DaimlerChrysler modifications do not
by themselves void your warranty, but they are not covered by
your warranty.
NON-DAIMLERCHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment,
materials or additives not supplied by DaimlerChrysler or not
certified for use on your vehicle. Performance and racing parts are
considered to be non-DaimlerChrysler parts.
13
WHAT IS NOT COVERED
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WHAT IS NOT COVERED
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VEHICLE
IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER
THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from DaimlerChrysler Canada.
Retailers may not give authorization for export. You should
consult an authorized retailer to determine this vehicle’s
warranty coverage if you have any questions.
This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.
(See also page 15.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance
company, or is rebuilt after being declared to be a total loss, or is
otherwise designated as “salvage,” “scrap,” “rebuilt” or words of
similar impact will no longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without
notice if it learns that a vehicle is ineligible for coverage for any of
these reasons.
RESTRICTED WARRANTY
DaimlerChrysler Canada may restrict the warranty on your vehicle
if the vehicle is not properly maintained, or if it is abused or
neglected and the abuse or neglect interferes with the proper
functioning of the vehicle. If the warranty is restricted, coverage
may be denied or subject to approval by DaimlerChrysler Canada
before repairs are performed.
2007 Dodge Sprinter

HOW TO GET SERVICE
INCANADA:
Warranty service must be done by an authorized Sprinter Retailer.
If you move or are travelling in Canada, warranty service may be
requested from any authorized Sprinter Retailer.
INTHE UNITED STATES (INCLUDING U.S. POSSESSIONS AND
TERRITORIES) AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and
your vehicle remains registered in Canada, your DaimlerChrysler
Canada Warranty will still apply. Service may be requested from any
authorized Sprinter Retailer.
INAFOREIGN COUNTRY OUTSIDE OF NORTH AMERICA:
If you are travelling temporarily outside of North America, and
your vehicle remains registered in Canada, you should take your
vehicle to an authorized Sprinter Retailer. If the authorized retailer
charges you for repairs which you feel should be covered under
your warranty, please get a detailed receipt for the work done.
When your vehicle returns to Canada, contact the DaimlerChrysler
Canada Customer Assistance Centre (page 18) for reimbursement
consideration. Reimbursement will not be considered if the vehicle
does not return to Canada.
IFYOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle
importation rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact
the DaimlerChrysler Motors Customer Assistance office at
1-800-992-1997 to obtain the necessary documentation to register
your vehicle and to determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not
followed the procedure set out above, your vehicle will no longer
be eligible for warranty coverage of any kind. (Vehicles registered to
Canadian Government officials or military personnel on assignment
outside of Canada will continue to be covered by the Basic Warranty.)
15
HOW TO GET SERVICE
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OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance
items are normally found and corrected during new vehicle
inspection. For your protection, if you find any such defect or
damage, you should tell your selling retailer immediately, because
if the problem worsens due to use and exposure, repairs will not be
covered by any warranty.
PRODUCTION CHANGES
DaimlerChrysler Canada and its retailers reserve the right to make
changes in vehicles built and/or sold at any time without incurring
any obligations to make the same or similar changes on vehicles
which were built and/or sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due
to repairs, DaimlerChrysler may offer exchange service on some
parts. Mopar®or Autopar®brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet
DaimlerChrysler standards and are warranted the same as new
parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
2007 Dodge Sprinter

RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations
require the capture, purification and reuse of automotive refrigerant
gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of
purified reclaimed refrigerant.
CASSETTE TAPES AND CDS
There are some things you should know about cassette
tapes and non-commercial CDs. Labels applied to tape
cassettes and home-recorded CDs may curl, buckle or peel off.
This can result in ejection failure, and repairs required to remove
a “stuck” CD or cassette are not covered by warranty. In addition,
some home-recorded CDs of the CD-R and CD-RW formats may not
be compatible with automotive CD players and may skip or produce
error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. If a CD is
not compatible with the player, replacing or servicing the player
will not solve the problem.
17
OTHER THINGS YOU SHOULD KNOW
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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler
vehicle. If you have a warranty or service problem that has not been
resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your
DaimlerChrysler Retailer; then with the General Manager or
owner, if necessary.
2. Give your retailer a reasonable length of time or number of
opportunities to satisfy you. In fact, your retailer may contact
DaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to
review your situation. When you contact us, please provide the
following information:
❏Your name, address and phone number
❏The name of your retailer
❏Your Vehicle Identification Number (VIN)
❏Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
2007 Dodge Sprinter

ARBITRATION
If you are still not satisfied after following the three steps on the
previous page, you have yet another option.
DaimlerChrysler Canada participates in an arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you about how your complaint may
be reviewed and resolved by an independent third party through
binding arbitration.
Our goal and that of our retailers is your complete satisfaction.
DaimlerChrysler Canada’s participation in CAMVAP makes a valuable
contribution to our achievement of that goal. There is no charge for
using CAMVAP. CAMVAP results are fast, fair and final, as the award
is binding on both you and DaimlerChrysler Canada.
CAMVAP has been implemented in all provinces and territories.
For more information, you can call CAMVAP directly or call
our Customer Assistance Centre. Please provide your Vehicle
Identification Number (VIN).
CAMVAP
1-800-207-0685
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ARBITRATION
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ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program
for all new 2007 Dodge Sprinter vehicles which have a 3-year or
60,000-kilometre Basic Warranty and a 5-year or 100,000-kilometre
Powertrain Warranty. Eligible vehicles must be registered in Canada
and are covered for 5 years or 100,000 kilometres,whichever occurs
first, from the vehicle’s warranty start date.
Vehicles placed in police, taxi, limousine, postal or ambulance service
and all SRT vehicles, are covered for roadside assistance for 3 years or
60,000 kilometres only (whichever occurs first). Roadside Assistance
service will be provided to the owner or driver of an eligible vehicle.
• NEED A TOW? If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized
Sprinter Retailer (or to the Sprinter Retailer of your choice, provided it
is within a 35-kilometre distance of the point of breakdown).
• STUCK?
If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, it will be winched to the
nearest road surface. If your vehicle is unable to proceed under its own
power and a tow is required once the winch is performed, you will be
responsible for paying the service facility for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will
be dispatched to your location. In the event that your vehicle fails to
start, your vehicle will be towed to the nearest
Sprinter Retailer (or to
the
Sprinter Retailer of your choice provided it is within a
35-kilometre distance of the point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the
cost of replacing keys.)
ROADSIDE
ASSISTANCE
2007 Dodge Sprinter