Dell 8DEHV7YR User manual

Dell OptiPlex 3060 Tower
Service Manual
Regulatory Model: D18M
Regulatory Type: D18M005

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 05
Rev. A00

Contents
1 Working on your computer............................................................................................................................. 6
Safety instructions............................................................................................................................................................. 6
Turning o your computer — Windows 10.....................................................................................................................6
Before working inside your computer..............................................................................................................................6
After working inside your computer.................................................................................................................................7
2 Technology and components..........................................................................................................................8
Processors.......................................................................................................................................................................... 8
DDR4................................................................................................................................................................................... 8
DDR4 Details.................................................................................................................................................................8
Memory Errors..............................................................................................................................................................9
USB features...................................................................................................................................................................... 9
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)............................................................................................................10
Speed........................................................................................................................................................................... 10
Applications.................................................................................................................................................................. 11
Compatibility................................................................................................................................................................ 11
HDMI 2.0............................................................................................................................................................................12
HDMI 2.0 Features......................................................................................................................................................12
Advantages of HDMI..................................................................................................................................................12
3 Removing and installing components............................................................................................................13
Recommended tools.........................................................................................................................................................13
Screw size list....................................................................................................................................................................13
Tower motherboard layout...............................................................................................................................................14
Side cover..........................................................................................................................................................................15
Removing side cover.................................................................................................................................................. 15
Installing side cover.................................................................................................................................................... 15
Front Bezel........................................................................................................................................................................ 16
Removing front bezel................................................................................................................................................. 16
Installing front bezel....................................................................................................................................................17
Front panel door................................................................................................................................................................18
Opening front panel door...........................................................................................................................................18
Closing front panel door.............................................................................................................................................19
Hard drive assembly—3.5-inch and 2.5-inch...............................................................................................................20
Removing 3.5–inch hard drive ................................................................................................................................ 20
Installing 3.5–inch hard drive ...................................................................................................................................22
Removing the 2.5–inch hard drive assembly..........................................................................................................24
Removing the 2.5–inch drive from the drive bracket........................................................................................... 25
Installing the 2.5–inch hard drive into the hard drive bracket..............................................................................26
Installing the 2.5-inch drive assembly......................................................................................................................26
Optical drive......................................................................................................................................................................27
Removing optical drive.............................................................................................................................................. 27
Installing optical drive................................................................................................................................................ 28
Contents 3

M.2 PCIe SSD ................................................................................................................................................................. 29
Removing M.2 SSD .................................................................................................................................................. 29
Installing M.2 SSD......................................................................................................................................................30
SD card reader.................................................................................................................................................................. 31
Removing SD card reader..........................................................................................................................................31
Installing SD card reader........................................................................................................................................... 32
Memory module............................................................................................................................................................... 33
Removing memory module....................................................................................................................................... 33
Installing memory module..........................................................................................................................................34
Expansion card................................................................................................................................................................. 35
Removing PCIe expansion card................................................................................................................................35
Installing PCIe expansion card..................................................................................................................................36
Optional VGA module...................................................................................................................................................... 37
Removing optional VGA module...............................................................................................................................37
Installing optional VGA module................................................................................................................................. 38
Power supply unit............................................................................................................................................................ 39
Removing power supply unit or PSU.......................................................................................................................39
Installing power supply unit or PSU..........................................................................................................................41
Intrusion switch................................................................................................................................................................ 43
Removing intrusion switch........................................................................................................................................43
Installing intrusion switch.......................................................................................................................................... 44
Power button....................................................................................................................................................................45
Removing power button........................................................................................................................................... 45
Installing power button.............................................................................................................................................. 47
Speaker............................................................................................................................................................................. 49
Removing speaker..................................................................................................................................................... 49
Installing speaker........................................................................................................................................................50
Coin cell battery................................................................................................................................................................ 51
Removing coin cell battery........................................................................................................................................ 51
Installing the coin cell battery................................................................................................................................... 52
Heat sink fan.....................................................................................................................................................................53
Removing heat sink fan.............................................................................................................................................53
Installing heat sink fan............................................................................................................................................... 54
Heat sink .......................................................................................................................................................................... 55
Removing heat sink................................................................................................................................................... 55
Installing heat sink......................................................................................................................................................56
Processor.......................................................................................................................................................................... 57
Removing processor.................................................................................................................................................. 57
Installing processor.................................................................................................................................................... 58
System fan........................................................................................................................................................................59
Removing system fan................................................................................................................................................59
Installing system fan................................................................................................................................................... 61
System board....................................................................................................................................................................63
Removing system board............................................................................................................................................63
Installing the system board....................................................................................................................................... 66
4 Troubleshooting........................................................................................................................................... 70
4Contents

Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................ 70
Running the ePSA Diagnostics.................................................................................................................................70
Diagnostics........................................................................................................................................................................70
Diagnostic error messages..............................................................................................................................................72
System error messages...................................................................................................................................................75
5 Getting help................................................................................................................................................. 77
Contacting Dell................................................................................................................................................................. 77
Contents 5

Working on your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Turning o your computer — Windows 10
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer or
remove the side cover.
1 Click or tap .
2 Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them o.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety Instruction.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
1
6 Working on your computer

3 Turn o your computer.
4 Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from the
network device.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
2 Connect your computer and all attached devices to their electrical outlets.
3 Turn on your computer.
4 If required, verify that the computer works correctly by running ePSA diagnostics.
Working on your computer 7

Technology and components
This chapter details the technology and components available in the system.
Topics:
• Processors
• DDR4
• USB features
• HDMI 2.0
Processors
OptiPlex 5060 systems are shipped with Intel 8th generation-Coee Lake chipset and core processor technology.
NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB cache
depending on processor type.
• Intel Pentium Gold G5400 (2 Cores/4MB/4T/3.1GHz/35W); supports Windows 10/Linux
• Intel Pentium Gold G5500 (2 Cores/4MB/4T/3.2GHz/35W); supports Windows 10/Linux
• Intel Core i3-8100 (4 Cores/6MB/4T/3.1GHz/35W); supports Windows 10/Linux
• Intel Core i3-8300 (4 Cores/8MB/4T/3.2GHz/35W); supports Windows 10/Linux
• Intel Core i5-8400 (6 Cores/9MB/6T/up to 3.3GHz/35W); supports Windows 10/Linux
• Intel Core i5-8500 (6 Cores/9MB/6T/up to 3.5GHz/35W); supports Windows 10/Linux
• Intel Core i5-8600 (6 Cores/9MB/6T/up to 3.7GHz/35W); supports Windows 10/Linux
• Intel Core i7-8700 (6 Cores/12MB/12T/up to 4.0GHz/35W); supports Windows 10/Linux
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
2
8 Technology and components

Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Technology and components 9

Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 2.0 480 Mbps High Speed 2000
USB 3.1 Gen 2 10 Gbps Super Speed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
10 Technology and components

With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Technology and components 11

Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
HDMI 2.0
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
HDMI 2.0 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
12 Technology and components

Removing and installing components
Recommended tools
The procedures in this document require the following tools:
• Small at blade screwdriver
• Phillips # 1 screwdriver
• Small plastic scribe
Screw size list
Table 2. OptiPlex 3060 MT
Component Secured to Screw type Quantity Image
Side cover System chassis #6.32X8.0 2
System board
PSU
System chassis
System chassis
#6.32X1.4 8
3
WLAN
M.2 SSD
System board
System board
M2.3.5 1
1
SD card module
3.5 inch HDD
System chassis
System chassis
#6.32x3.6 1
4
5.25 inch ODD Module System M3X5 3
Type-C with DP/HDMI/DP Cable Module
Internal Antenna
System
System
M3X3 2
2
MB and Rear Panel System #6.32X 4.8 8
3
Removing and installing components 13

Tower motherboard layout
Tower system board components
1PCI-eX1 Connector (Slot4) 2 PCI-eX1 Connector (Slot3)
3 PCI-eX16 Connector (Slot2) 4 PCI-eX1 Connector (Slot1)
5 Video port header 6 PS2 KB/MS/Serial Port Header (KB_MS_SERIAL)
7 System Fan Connector (FAN_SYS) 8 Intrusion Switch Connector (INTRUDER)
9 Processor Socket 10 CPU Power Connector (ATX_CPU)
11 CPU Fan Connector (FAN_CPU) 12 Memory Connector (DIMM1~ DIMM2)
13 Card Reader Connector (Card Reader) 14 Power Switch Connector (PWR_SW)
15 M.2 SSD connector 16 SATA 0 Connector (Blue color)
17 SATA 2 Connector (White color) 18 Internal Speaker Connector (INT_SPKR)
19 SATA 3 Connector (Black color) 20 ATX Power Connector (ATX_SYS)
21 HDD_ODD_Power Cable Connector (SATA PWR) 22 M.2 WLAN connector
23 Coin cell battery 24 CMOS_CLR/Password/Service_Mode Jumper (JMP1)
14 Removing and installing components

Side cover
Removing side cover
1 Follow the procedure in Before working inside your computer.
2 To remove the cover:
a Loosen the captive screws that secure the cover to the computer [1].
b Slide the cover towards the back of the system and lift it from the system [2].
Installing side cover
1 To install the side cover:
a Place the cover on the computer, slide it to align it with the chassis and tighten the captive screws to secure the cover to the
computer [1, 2].
Removing and installing components 15

2 Follow the procedure in After working inside your computer.
Front Bezel
Removing front bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the Side cover.
3 To remove the front bezel:
a Pry the retention tabs to release the front bezel from the system.
b Remove the front bezel from the system.
16 Removing and installing components

Installing front bezel
1 To install the front bezel:
a Position the bezel to align the tab holders with the slots on the system chassis.
b Press the bezel until the tabs click into place.
Removing and installing components 17

2 Install the Side cover.
3 Follow the procedure in After working inside your computer.
Front panel door
Opening front panel door
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aSide cover
bFront bezel
CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel door for the
maximum permissible level.
3 Pull the front panel door to open it.
18 Removing and installing components

Closing front panel door
1 Turn the front panel door to close it.
Removing and installing components 19

2 Install the:
aFront bezel
bSide cover
3 Follow the procedure in After working inside your computer.
Hard drive assembly—3.5-inch and 2.5-inch
Removing 3.5–inch hard drive
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aSide cover
bFront bezel
3 To remove the hard drive:
a Disconnect the SATA cable and the power cable from the connectors on the hard drive [1]
b Remove the four screws and lift the bay [2, 3]
20 Removing and installing components