
10 Finding Information
• Service Tag and Express Service Code 
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to
identify your computer 
when you use 
support.dell.com
 or 
contact technical 
support.
• Enter the Express Service Code to direct your call when 
contacting technical support. 
• Solutions — Troubleshooting hints and tips, articles 
from technicians, online courses, frequently asked 
questions 
• Community — Online discussion with other Dell 
customers
• Upgrades — Upgrade information for components, such 
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and 
order status, warranty, and repair information
• Service and support — Service call status and support 
history, service contract, online discussions with 
technical support
• Reference — Computer documentation, details on my 
computer configuration, product specifications, and 
white papers
• Downloads — Certified drivers, patches, and software 
updates 
• Desktop System Software (DSS)— If you reinstall the 
operating system for your computer, you should also 
reinstall the DSS utility. DSS provides critical updates 
for your operating system and support for Dell™ 
3.5-inch USB floppy drives, Intel
®
 Pentium
®
M 
processors, optical drives, and USB devices. DSS is 
necessary for correct operation of your Dell computer. 
The software automatically detects your computer and 
operating system and installs the updates appropriate 
for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support 
site.
Corporate, government, and education customers can also 
use the customized Dell Premier Support website at 
premier.support.dell.com.The website may not be available 
in all regions.
What Are You Looking For? Find it Here