Dell OptiPlex 960 User manual

TECHNICAL GUIDEBOOK
INSIDE THE OPTIPLEX 960 V.4
TM
TM
DELL
OPTIPLEX 960

OVE RVI E W 3
Mini Tower Computer ( MT ) View 4
Desktop Computer ( DT ) View 6
Small Form Factor Computer ( S FF ) View 8
M AR K E T I N G S Y ST E M C O N F I GU R A T I ON S
Operating System, Chipset 10
Processor 11
Advanced System Manageability Modes, Deployment Mode Options 12
Memory 12
Drives and Removeable Storage 13
System Board Connectors, Graphics/Video Controller 15
External Ports/Connectors 15
Communications—Network Adapter ( NIC ) 16
Communications—Modem 16
Audio and Speakers, Keyboard and Mouse, Security 16
Service and Support Software 17
D E TA I L E D E N G I NE E R I N G S P E CI F I C AT I O N S
System Dimensions ( Physical ) 18
System Board Connector Maximum Allowable Dimensions 18
System Level Environmental and Operating Conditions 19
Power 19
Audio 20
Communications 21
Graphics/Video Controller 24
Hard Drives 27
Optical Drive 34
TABLE OF CONTENTS

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
3
DELL™OPTIPLEX™960
Professional users seeking a sophisticated, powerful desktop need to look no further than the OptiPlex 960. The stylish new
OptiPlex 960 delivers advanced technologies to tackle any challenge without missing a beat. Available with top-of-the-line
processors, generous memory options, native support for dual high-resolution displays, and a diskless option to support
flexible computing environments are just a sampling of the built-in productivity options available. Protect systems and data
with your choice of leading-edge hardware and software security options. Rest easy knowing IT professionals will have the
system management tools they need, with the global Dell service and support options to cover systems from acquisition to
asset retirement. Performance at the OptiPlex 960 level is just one of the reasons Dell is a world leader in business
desktops—and why OptiPlex is the easiest choice you’ll make today.
OPTIPLEX MEANS BUSINESS
The OptiPlex 960 delivers serious performance in a scalable platform you can build a business on:
Long-range planning support with up to a 24-month lifecycle, stable images, and managed transitions
Horsepower for your users' demanding applications with options including the Intel®Core™2 Quad Processor
Advanced manageability tools for IT, including next generation Intel®vPro™ technology
Smaller redesigned chassis including a space saving all-in-one option
OPTIPLEX SECURITY
From hardware to software, from local to remote, The OptiPlex 960 gives you the power to choose your level of security:
Isolate system threats and protect your network infrastructure with Intel® vPro™ client isolation features
Protect sensitive data with optional full disk encryption hard drives
Built-in TPM helps protect the network from unauthorized access, while enabling multi-factor authentication via optional Smart Card
Reader and/or fingerprint reader (note, TPM may not be available in all countries)
OPTIPLEX IS EASY TO OWN
Productivity meets manageability in the OptiPlex 960, with a suite of highly customizable, global service and support options
throughout the PC lifecycle. For users and IT professionals alike, the OptiPlex 960 is easy to own, enabling:
Remote system diagnosis and repair, reducing desk-side visits with Intel®vPro™ technology
Faster repairs for users with Intel®vPro™ Fast Call for Help Technology enabling end-user initiated remote support
Ease of deployment with the OptiPlex 960’s support for integrated wireless networking
Time-saving tool-less cover removal for access to tool-less internal components
OPTIPLEX GETS GREEN
Dell is committed to being the greenest PC company on the planet. And the OptiPlex 960 delivers:
Help reduce power consumption—and cost—with Dell’s power supply, which is up to 88% efficient
Enjoy a quieter workplace with Dell’s ultra-silent QuietKit noise-reduction solution
Reduced environmental impact with systems built with 10% post-consumer recycled content
Minimize power usage with Dell EnergySmart power management technology
Environmental sensitivity with the OptiPlex 960’s Energy Star, EPEAT-Gold, TCO, and Blue Angel certification

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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FRONT VIEW
1 Hard Drive Activity
Light 7 Optical Eject Button Drive
2 Link Integrity Light 8 Optical Drive Filler
Panel
3 Wi-FI Light (optional) 9
Flex Bay (for optional
floppy drive or memory
card reader)
4 Diagnostic Lights 10 USB 2.0 Connectors
(4)
5 Power Button,
Power Lights 11 Headphone Connector
6 Optical Drive 12 Microphone Connector
BACK VIEW
1 Power Supply Built in
Self Test Button 5 Power Cable Connector
2 Power Supply Status
Light 6 Back-panel Connectors
3
Cover-release latch
and padlock ring
(security screw
optional)
7 Expansion-card Slots
(4)
4 Security Cable Slot
MIN I T OWE R C OM P UTE R (MT ) VI E W

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector 9 Line-in/Microphone
Connctor
3 Serial Connector 10 USB 2.0 Connectors (6)
4 Link Integrity Light 11 VGA Connector
5 Network Adapter
Connector 12 eSATA Connector
6 Network Activity Light 13 DisplayPort Connector
7 Wireless Network
Adapter (optional) 14 PS/2 Keyboard Connector
MIN I T OWE R C OM P UTE R (MT ) VI E W (C O NT . )
SYSTEM BOARD
1 Wireless Card
Connector 12 SATA Drive Connectors (4)
2 Thermal Sensor
Connector 13 Internal USB Flex Bay Connector
3 Internal Speaker
Connector (INT SPKR1) 14 BIOS/RTC Reset Jumper Pins
4 Fan (FAN_CPU) 15
Intrusion Switch
Connector
(INTRUDER)
5 Processor
Connector (CPU) 16 PCI Express x16 Connector (SLOT1)
6
Processor Power
Connector
(12VPOWER)
17 PCI Connector
(SLOT2, SLOT3)
7 Memory Module
Connectors (4) 18 PCIe x1 Connector (SLOT4)
8 Password Reset Pins
(PSWD) 19 RTC Battery
9 System Status LEDs
Panel Connector 20 Serial Connector
10 Front Panel
Connectors (3) 21 Floppy Disk Connector (DSKT2)
11 Power Connector
(POWER)

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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BACK VIEW
1 Expansion
card slots (4) 5 Security Cable Slot
2 Power Supply Built in
Self Test Button 6 Power Connector
3 Power Supply Status
Light 7 Back-panel Connectors
4
Cover-release Latch
and Padlock Ring
(security screw
optional)
DE S K T O P C OM PUT ER (D T) V I E W
FRONT VIEW
1 Power Button,
Power Light 6 Bezel
2 5.25” Drive Bay 7 Microphone Connector
3 Headphone Connector 8 3.5” Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights
5 Dell Badge

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector 9 Line-in/Microphone
Connctor
3 Serial Connector 10 USB 2.0 Connectors (6)
4 Link Integrity Light 11 VGA Connector
5 Network Adapter
Connector 12 eSATA Connector
6 Network Activity Light 13 DisplayPort Connector
7 Wireless Network
Adapter (optional) 14 PS/2 Keyboard Connector
DE S K T O P C OM PUT ER (D T) V I E W (C ONT .)
SYSTEM BOARD
1 Fan Connector
(FAN_CPU) 13 PCI Express x16 Connector (SLOT1)
2 Processor
Connector (CPU) 14 PCI Connector (SLOT2)
3
Processor Power
Connector
(12VPOWER)
15 PCI Connector
(SLOT3)
4
Memory Module
Connectors (DIMM_1,
DIMM_2, DIMM_3,
DIMM_4)
16 PCI Express x1
Connector (SLOT4)
5 SATA Connectors (3) 17 RTC Reset Jumper
Pins
6 Password Jumper
(PSWD) 18 Battery Socket (BATTERY)
7 Internal USB Connector
(FLEX_USB) 19
Riser Connector (uses
PCI-E port/SLOT1 and
PCI port/SLOT2)
8 Service Mode Jumper
(SERVICE_MODE) 20 Floppy Connector (DSKT)
9 Power Connect
(POWER) 21 Internal Speaker (INT_SPKR)
10 Front Panel Connector
(FRONTPANEL) 22 Connector for Optional Wireless Card
11 Serial Connector 23 Front Panel Thermal
Sensor
12 Intrusion Switch
Connector (INTRUDER)

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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FRONT VIEW
1 Power Button,
Power Light 6 Headphone Connector
2 5.25” Drive Bay 7 Microphone Connector
3
3.5” Flex Bay for Floppy
Drive (optional) or
Media Card (optional)
8 USB 2.0 Connectors (2)
4 Dell Badge 9 Diagnostic Lights
5 Bezel
S M AL L F O RM F A C T OR C O M P U T ER ( S F F) V I E W
BACK VIEW
1 Expansion card slots (2) 5 Security Cable Slot
2 Power Supply Check
Button 6 Power Cable Connector
3 Power Supply Check
Light 7 Back-panel Connectors
4
Cover-release Latch
and Padlock Ring
(security screw
optional)

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector 9 Line-in/Microphone
Connctor
3 Serial Connector 10 USB 2.0 Connectors (6)
4 Link Integrity Light 11 VGA Connector
5 Network Adapter
Connector 12 eSATA Connector
6 Network Activity Light 13 DisplayPort Connector
7 Wireless Network
Adapter (optional) 14 PS/2 Keyboard Connector
S M AL L F O RM F A C T OR C O M P U T ER ( S F F) V I E W ( C O N T. )
SYSTEM BOARD
1 Fan Connector
(FAN_CPU) 12 Serial Port Connector
2 Processor Connector
(CPU) 13
Intrusion Switch
Connector
(INTRUDER)
3
Processor Power
Connector
(12VPOWER)
14
Front Panel Thermal
Sensor Cable
Connector
4
Memory Module
Connectors (DIMM_1,
DIMM_2, DIMM_3,
DIMM_4)
15 Real Time Clock Reset
(RTCRST)
5 Password Jumper Pins
(PSWD) 16 PCI Express x16 Connector (SLOT1)
6 SATA Drive
Connectors (3) 17 PCI Connector (SLOT2)
7 Internal (FlexBay)
USB Connector 18 Battery Socket (BATTERY)
8 Service Mode
Jumper Pins 19 Hard Drive Fan Connector (FAN_HDD)
9 Front-panel Connector
(FRONTPANEL) 20 Floppy Drive Connector (DSKT)
10 Power Connector
(POWER) 21 Internal Speaker
11 PSU Thermal Sensor
Connector 22 Connector for Optional Wireless Card

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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MARKETING SYSTEM CONFIGURATIONS
N O T E : O f f e r i n g s m a y v a r y b y r eg i o n . F o r m o r e i n f o r m a t i o n r e g a r d i n g t h e c o n f i g u r a t i o n o f yo u r c o m p u t e r , c l i c k
S t a r t > H e l p a n d S u p p o r t a n d s el e c t t h e o p t i o n t o v i e w i n f o r m a t i o n a b o u t yo u r c o m p u t e r .
OPE R A T I N G SY S TE M
N O T E : O n e o f t h e f o l l o w i n g O p e r a t i n g S y s t e m s w i l l b e p r e i n s t a l l e d .
MT DT SFF
Windows Vista® operating system Windows Vista® SP1 Business (32 and 64 bit),
Windows Vista® SP1 Ultimate (32 bit),
Windows XP® operating system Windows®XP Professional SP3 via Windows®
Vista Business Downgrade Rights (32 bit)
Other FreeDOS for (n-series),
OS Media Support X X X
CHI PS E T
MT DT SFF
Chipset Intel Q45 Express Chipset w/ICH10DO
Non-volatile memory on chipset
BIOS Configuration SPI (Serial Peripheral Interface) 64Mbit (8MB) located at SPI_FLASH on chipset
TPM 1.2 Security Device (Trusted Platform Module)116KB located at TPM1P2 on chipset
NIC EEPROM LOM configuration contained within SPI_FLASH –
no dedicated LOM EEPROM

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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PR O CE S S O R
N O T E : G l o b a l S t a n d a r d P r o d u c t s ( G S P ) a r e a s u b s e t o f D e l l ' s r e l a t i o n s h i p p r o d u c t s t h a t a r e m a n a g e d f o r
a v a i l a b i l i t y an d s y n c h r o n i z e d t r a n s i t i o n s o n a w o r l d w i d e b a s i s . Th e y e n s u r e t h e s a m e p l a t f o r m i s a v a i l a b l e f o r
p u r c h a s e g l o b a l l y . T h i s a l l o w s c u s t o m e r s t o r e d u c e t h e n u m b e r o f c o n f i g u r a t i o n s m a n a g e d o n a w o r l d w i d e
b a s i s , t h e r e b y r e d u c i n g t h e i r c o s t s . T h e y a l s o e n a b l e c o m p a n i e s t o i m p l e m e n t g l o b a l I T s t a n d a r d s b y l o c k i n g i n
s p e c i f i c p r o d u c t c o n f i g u r a t i o n s w o r l d w i d e . T h e f o l l o w i n g G S P p r o c e s s o r s i d e n t i f i e d b e l o w w i l l b e m a d e
a v a i l a b l e t o D e l l c u s t o m e r s .
N O T E : P r o c e s s o r n u m b e r s a r e n o t a m e a s u r e o f p e r f o r m a n c e .
MT DT SFF
Intel Quad Core processors
Intel Core 2 Quad Q9650/3.00GHz,12M,1333FSB X-GSP X-GSP X-GSP
Intel Core 2 Quad Q9550/2.83GHz,12M,1333FSB X-GSP X-GSP X-GSP
Intel Core 2 Quad Q9400/2.66GHz,6M,1333FSB X X X
Intel Dual Core processors
Intel Core 2 Duo E8600/3.33GHz, 6M, 1333FSB X-GSP X-GSP X-GSP
Intel Core 2 Duo E8500/3.16GHz,6M,1333FSB X-GSP X-GSP X-GSP
Intel Core 2 Duo E8400/3.0GHz,6M,1333FSB X-GSP X-GSP X-GSP

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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A DV A N C ED S Y ST E M M AN A G E A BI L I T Y M O DE S
N O T E : H a r d w a r e m a n a g e m e n t m o d e o p t i o n s a l l o w y o u to s e l e c t t h e r i g h t s y s t e m s m a n a g e m e n t f e a t u r e s u p p o r t
fo r yo u r e n te r p r i s e . D e l l ’ s i n n o va t i v e a p pr o ac h t o s c a l a b l e r e m o t e c l i e n t m a n ag e m en t o f f e r s yo u a cho i c e o f
b u i l t - i n h a r d w a r e m a n a g e m e n t c a p a b i l i t i e s a c r o s s p l a t f o r m o f f e r i n g s .
T h e l a t e s t g e n e r a t i o n o f I n t e l ®v P r o ™ t e c h n o l o g y pr o vi d e s t h e ca p ab i l i t y t o m a n a g e yo u r i n s t a l l b a s e o f
s y s t e m s r e g a r d l e s s o f t h e p o w e r s t a t e o r h a r d w a r e f u n c t i o n a l i t y o f t h e s y s t e m .
T h i s f u n c t i o n a l i t y a l l o w s I T t o a d d r e s s m a n y i s s u e s r e m o t e l y r a t h e r t h a n h a v i n g t o p h y s i c a l l y v i s i t s y s t e m s .
T h e O p t i P l e x 9 6 0 s u p p o r t s t h e l a t e s t g e n e r a t i o n o f I n t e l ®vP r o ™ t ec h n ol o g y.
I n t e l ® i AM T t e c h n o l o g y / I n t e l ®v P r o ™ t e ch n o l o g y s up p o r t t he f o l l o w i n g f e a t u re s :
A s s e t r e p o r t i n g a n d i n v e n t o r y c a p a b i l i t i e s , R e m o t e t r o u b l e s h o o t i n g an d r e p a i r , C l i e n t S y s t e m I s o l a t i o n , R e m o t e
p a t c h i n g / u p d a t i n g
I n t e l ® v P r o ™ t e ch n o l o g y a d d s t h e s e a d d i t i o n a l f e a t u r e s :
Cl i e nt in i t i a l ed “F a st Cal l fo r He l p ” / be yo n d fi r e w a l l s ys t e m s ma n a g e m e n t ca p a b i l i t y, M i c r o s of t N AP su p p o rt,
Har d en e d s e c u r i t y m o n i t o r i ng , S u p p o r t fo r th e l a t e s t g e n e r a ti o n o f I n tel ® C o r e ™ 2 Q u a d P r o c e s s o rs
* T he f u n c ti o n a l it y d e s c ri b e d a b o v e r e q u i re s a n a p pr o p r i at e s o f t wa r e m a n a g em e n t c o ns o l e
MT DT SFF
Intel vPro Advanced Client Systems Management* (iAMT Professional 5.0) X X X
Intel Standard Manageability* (iAMT 5.0) X X X
No Management- Upgradeable X X X
Management Disabled- Not Upgradeable X X X
M EM O R Y
Y o u r c o m p u t e r s u p p o r t s a m a x i m u m o f 8 G B o f m e m o r y w h e n y o u u s e f o u r 2 G B D I M M s ; h o w e v e r , 3 2 - b i t
o p e r a t i n g s y s t e m s , s u c h a s t h e 3 2 - b i t v e r s i o n o f M i c r o s o f t ®W i n d o w s ®X P , c a n o n l y u s e a m a x i m u m o f 4 G B o f
a d d r e s s s p a c e . M o r e o v e r , c e r t a i n c o m p o n e n t s w i t h i n t h e c o m p u t e r r e q u i r e a d d r e s s s p a c e i n t h e 4 G B r a n g e .
A n y a d d r e s s s p a c e r e s e r v e d f o r t h e s e c o m p o n e n t s c a n n o t b e u s e d b y c o m p u t e r m e m o r y ; t h e r e f o r e , t h e
a m o u n t o f m e m o r y a v a i l a b l e t o t h e o p e r a t i n g s y s t e m i s l e s s t h a n 4 G B .
N O T E : T h e e n t i r e 8 G B m e m o r y r a n g e i s a v a i l a b l e t o 6 4 - b i t o p e r a t i n g s y s t e m s .
M e m o r y m o d u l e s s h o u l d b e i n s ta l l e d i n p a i r s o f m a t c h e d m e m o r y s i z e , s p e e d , a n d t e c h n o l o g y . I f t h e m e m o r y
m o d u l e s a r e n o t i n s t a l l e d i n m a t c h e d p a i r s , t h e c o m p u t e r w i l l c o n t i n u e t o o p e r a t e , b u t w i t h a s l i g h t r e d u c t i o n
i n p e r f o r m a n c e .
MT DT SFF
Type: DDR2 Synch DRAM Non-ECC Memory 800MHz
DIMM Slots 4 4 4
DIMM Capacities Up to 8GB Up to 8GB Up to 8GB
Minimum Memory 1GB 1GB 1GB
Maximum Memory with 800MHz speed memory 8GB18GB18GB
1
800MHz Memory configurations
8GB1DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) X X X
4GB1DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) X X X
4GB1DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM) X X X
3GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) X X X
3GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM) X X X
* This functionality requires the appropriate software management console

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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DRI VE S A N D RE M OV A BLE S TO R AGE
1 The total amount of available memory will be less than 4GB. The amount less depends on the actual system configuration. To fully utilize 4GB or
more of memory requires a 64-bit enabled processor and 64-bit operating system.
M EM O R Y ( C O NT . )
MT DT SFF
800MHz Memory configurations (Cont.)
2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM) X X X
2GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM) X X X
1GB DDR2 Non-ECC SDRAM, 800MHz, (2 DIMM) X X X
1GB DDR2 Non-ECC SDRAM, 800MHz, (1 DIMM) X X X
MT DT SFF
Bays:
3.5-inch bay (External Floppy) 1 1 1 (slimline)
5.25-inch bay (External Optical) 2 1 1 (slimline)
Hard Drives Supported (Internal and External) 2 1 x 3.5” or
2 x 2.5”
1 x 3.5” or
2 x 2.5”
Optical Drives Supported (External) 2 1 1
Interface:
SATA 4 3 3
Floppy/Diskette 1 1 1
3.5” Hard Drives:
160GB1SATA 10K RPM HDD X X X
80GB1SATA 10K RPM HDD X X X
320GB1SATA 7200 RPM HDD X X X
250GB1SATA 7200 RPM HDD X X X
160GB1SATA 7200 RPM HDD X X X
80GB1SATA 7200 RPM HDD X X X
2.5” Hard Drives
64GB1SATA Solid State HDD X X X
160GB1SATA Full Disk Encryption HDD XXX
160GB1SATA 7200 RPM HDD X X X
80GB1SATA 7200 RPM HDD X X X

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
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DRI VE S A N D RE M OV A BLE S TO R AGE ( CO N T .)
MT DT SFF
3.5” RAID 1 Data Protection: (includes two matching capacity/speed hard drives)
160GB1SATA 10K RPM HDD X
80GB1SATA 10K RPM HDD X
320GB1SATA 7200 RPM HDD X
250GB1SATA 7200 RPM HDD X
160GB1SATA 7200 RPM HDD X
80GB1SATA 7200 RPM HDD X
2.5” RAID 1 Data Protection: (includes two matching capacity/speed hard drives)
160GB1SATA 7200 RPM HDD X X X
80GB1SATA 7200 RPM HDD X X X
3.5” RAID 0 Performance: (includes two matching capacity/speed hard drives)
320GB1SATA 10K RPM HDD X
160GB1SATA 10K RPM HDD X
640GB1SATA 7200 RPM HDD X
500GB1SATA 7200 RPM HDD X
320GB1SATA 7200 RPM HDD X
160GB1SATA 7200 RPM HDD X
2.5” RAID 0 Performance: (includes two matching capacity/speed hard drives)
320GB1SATA 7200 RPM HDD X X X
160GB1SATA 7200 RPM HDD X X X
Optical Drive: (SFF requires a slimline optical drive)
DVD+/-RW2SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
DVD-ROM3SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
Combo Drive CD-RW SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
Floppy DisketteDrive:
Floppy Drive 1.44MB 1.44MB
Media Card Reader: (uses Floppy Diskette Drive slot)
Dell 19 in 1 Media Card Reader 480Mb/s
1For hard drives, GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment
and will be less.
2Discs burned with this drive may not be compatible with some existing drives and players; using DVD+R media provides maximum compatibility.
3DVD-ROM drives may have write-capable hardware that has been disabled via firmware modifications.

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
15
SY ST EM B OA RD C ON NE CT ORS
N O T E : S e e D e t a i l e d E n g i n e e r i n g S p e c i f i c a t i o n s f o r m a x i m u m c a r d d i m e n s i o n s s u p p o r t .
G R AP H I C S/ V I D E O C O NT R O L LE R
N O T E : M T s u p p o r t s f u l l h e i g h t c a r d , D T s u p p o r t s l o w p r o f i l e c a r d o r f u l l h e i g h t c a r d w i t h o p t i o n a l r i s e r . S F F
s u p p o r t s l o w p r o f i l e c a r d .
MT DT SFF
PCI Slot(s): number of 2 2 1
PCIe x16 Slot: number of 1 1 1
PCIe x1 Slot: number of 1 1 0
Flexbay 1 1 1
Serial ATA (SATA) 4 3 3
MT DT SFF
Integrated Intel GMA 45001Integrated on system board
Enhanced Graphic/Video Options
512MB ATI RADEON HD 4670 Graphics dual DVI Optional NA NA
DVI (Digital) Adapter Card Optional full height or low profile card
256MB ATI RADEON HD 3450 Graphics dual DVI or VGA and TV Out Optional full height or low profile card
256MB ATI RADEON HD 3470 Graphics w/ Dual DP Optional full height or low profile card
256MB nVidia GeForce 9300 GE Optional full height or low profile card
E X TE R N A L P O RT S / C O NN E C T O RS
N O T E : M T s u p p o r t s f u l l h e i g h t c a r d , D T s u p p o r t s l o w p r o f i l e c a r d o r f u l l h e i g h t c a r d w i t h o p t i o n a l r i s e r . S F F
s u p p o r t s l o w p r o f i l e c a r d .
1 Up to 1.7 GB of system memory may be allocated to support integrated graphics, depending on operating system, system memory size and other factors.
See chassis diagrams section for port/connector locations MT DT SFF
USB 2.0 (includes two internal) 12 10 10
Serial One rear, second port optional
PS/2 Two rear
eSATA One rear
Parallel One rear
Network Connector (RJ-45) One rear
1394 Controller Optional full height card or low profile card
Video:
VGA One rear
DVI Optional full height or low profile card
Display Port One rear

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
16
C O MM U N I C AT I O N S - N E T W O RK A D AP T E R ( N I C )
N O T E : M T s u p p o r t s f u l l h e i g h t c a r d , D T s u p p o r t s l o w p r o f i l e c a r d o r f u l l h e i g h t c a r d w i t h o p t i o n a l r i s e r .
C OM M U N I CA T I ON S –MO DEM
N O T E : M T s u p p o r t s f u l l h e i g h t c a r d , D T s u p p o r t s l o w p r o f i l e c a r d o r f u l l h e i g h t c a r d w i t h o p t i o n a l r i s e r .
1This term does not connote an actual operating speed of 1 Gb/sec. For high speed transmission, connection to a Gigabit Ethernet server and network
infrastructure is required.
2Intel Active Management Technology supported only with integrated Intel Gigabit Ethernet LAN
E X TE R N A L P O R TS / C O N N E C T OR S ( CO N T . )
See chassis diagrams section for port/connector locations MT DT SFF
Audio:
Microphone-in One minijack front
Headphone One minijack front
Stereo line-in/microphone One minijack rear
Speakers line out One minijack rear
Risers: (replaces 1 PCI slot and 1 PCIe slot on DT system board)
Combo full height riser with 1 PCI and 1 PCIe connector X
Dual full height riser with 2 PCI connectors X
MT DT SFF
Intel® 82567LM Gigabit1Ethernet LAN 10/100/1000 (Remote Wake Up,
PXE support and Intel Active Management Technology support) Integrated on system board
Broadcom NetXtreme 10/100/1000 PCIe Gigabit Networking Card2Supports full
height
Low-profile or full
height card with
optional riser
Supports low
profile card
MT DT SFF
V.92 Data/Fax Controllerless Modem Optional full height or low profile card
C OM M U N I CA T I ON S –WI RE L ES S
MT DT SFF
Internal Intel 5300 802.11 draft-N WiFi (with Remote Wake Up support) Optional and includes WLAN Antenna connector
AUD IO AND SP E AK E RS
MT DT SFF
ADI 1984A High Definition Audio Integrated on system board
Internal Chassis Speaker Optional
Dell AX210 USB Stereo Speakers Optional
Dell AX510/AX510PA Dell Flat Panel Display Soundbar Optional

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
17
KEY BOA RD AN D MO U S E
SE C U R I T Y
SE R V I C E A ND S UP P OR T
N O T E : F o r m o r e d e t a i l s o n D e l l S e r v i c e P l a n s p l e a s e t o g o t o : w w w . d e l l . c o m / s e rv i c e / s e r v i c e _ pl a n s
SO F T WA RE
MT DT SFF
Dell USB Entry QuietKey Keyboard Optional
Dell USB Enhanced Multimedia Keyboard Optional
Dell Smart Card USB Keyboard Optional
Dell Bluetooth Keyboard and Mouse Optional
Dell USB Entry Optical Mouse Optional
Dell USB Premium 5 Button Mouse Optional
Dell Laser Mouse Optional
Dell Palmrest Optional
Dell Logo Mouse Pad Optional
MT DT SFF
Trusted Platform Module (TPM) 1.21Integrated on system board
Chassis Intrusion Switch Standard
Dell USB External Biometric Fingerprint Reader Optional
Dell Smart Card USB Keyboard Optional
Chassis lock slot Standard
MT DT SFF
3 Year Limited Warranty1(3-3-0) Standard
3 Year Next Business Day On-site2Service (3-3-3) Optional
Dell ProSupport Optional
1For a copy of our guarantees or limited warranties, please write Dell USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682. For more
information, visit www.dell.com/warranty.
2Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts
availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only.
MT DT SFF
Dell Client Manager Standard Available via Dell.com
Dell Control Point Standard
Norton Internet Security 90 Day Trial or Optional Subscription
McAfee Security Center 90 Day Trial or Optional Subscription
1TPM may not be available in certain countries

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
18
DETAILED ENGINEERING SPECIFICATIONS
S Y ST E M D IM E N S I ON S ( P H Y SI C A L )
N O T E : S y s t e m W e i g h t * a n d S h i p p i n g W e i g h t * i s b a s e d o n a t y p i c a l c o n f i g u r a t i o n a n d m a y v a r y b a s e d o n P C
c o n f i g u r a t i o n .
S Y ST E M B OA R D C ON N E C T O R M A X IM U M A L L OW A B LE D I ME N S I O NS
*Maximum allowable dimensions for full height card options installed in riser within the desktop chassis
**These dimensions are for a standard low profile card installed in the desktop/sff chassis
MT DT SFF
Chassis Volume liters 32.62 15.08 8.00
Chassis Weight pounds/kilograms 25.3lbs/ 11.5kg 16.5lbs/ 7.5kg 13.0lbs/ 5.9kg
Chassis Dimensions: (HxWxD)
Height inches/centimeters 16.06in/40.80cm 15.61in/39.65cm 11.40in/28.96cm
Width inches/centimeters 7.36in/18.70cm 4.30in/10.93cm 3.35in/8.52cm
Depth inches/centimeters 16.96in/43.08cm 13.70in/34.80cm 12.74in/32.36cm
Packaging Parameters (HxWxD)
Height inches/centimeters 22.06/ 56.0 20.35/ 51.7 20.75/ 52.7
Width inches/centimeters 20.94/ 53.2 20.04/ 50.9 16.38/ 41.6
Depth inches/centimeters 14.56/ 37.0 11.96/ 30.4 11.25/ 28.6
MT DT SFF
PCIe x16 Slot Dimensions [slot 1]: (HxL) 1 1 1
Height inches/mm 4.37 [111.15] 2.731 [68.90]**
Length inches/mm 7.40 [187.96) 6.600 [167.64]**
PCI Slot Dimensions [slot 2]: (HxL) 1 1 1
Height inches/mm 4.37 [111.15] 2.731 [68.90]**
Length inches/mm 7.40 [187.96) 6.600 [167.64]**
PCI Slot Dimensions [slot 3]: (HxL) 1 1 0
Height inches/mm 4.37 [111.15] 2.731 [68.90]**
Length inches/mm 6.60 [167.64] 6.600 [167.64]**
PCIe x1 Slot Dimensions [slot 4]: (HxL) 1 1 0
Height inches/mm 4.37 [111.15] 2.731 [68.90]**
Length inches/mm 6.60 [167.64] 6.600 [167.64]**
PCIe Wireless Connector x1 Slot 1 1 1
Risers: (replaces PCIe x16 slot 1 and PCI slot 2 on DT system board)
Combo Full Height Riser with 1 PCI and 1 PCIe connector* (HxL) 1
Height inches/mm 4.37/111.15*
Length inches/mm 6.60/167.64*
Dual Full Height Riser with 2 PCI connectors* (HxL) 1
Height inches/mm 4.37/111.15*
Length inches/mm 6.60/167.64*

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
19
S Y ST E M L E V EL E N VI R O N M E NT A L A N D O P E RA T I N G C O N DI T I O NS
MT DT SFF
Temperature
Operating 10° to 35° C (50° to 95° F)
Non-Operating (Storage) -40° to 65° C (-40° to -149° F)
Relative Humidity 20% to 80% (non-condensing)
Maximum vibration
Operating 5 to 350 Hz at 0.0002 G2/Hz
Non-Operating 5 to 500 Hz at 0.001 to 0.01 G2/Hz
Maximum Shock
Operating 40 G +/- 5% with pulse duration of 2 msec +/-
10% (equivalent to 20 in/sec [51 cm/sec])
Non-Operating 105 G +/- 5% with pulse duration of 2 msec +/-
10% (equivalent to 50 in/sec [127 cm/sec])
Maximum Altitude
Operating –15.2 to 3048 m (–50 to 10,000 ft)
Non-Operating –15.2 to 10,668 m (–50 to 35,000 ft)
MT
APFC EPA
DT
APFC EPA
SFF
APFC EPA
Power Supply Wattage 305W1255W1255W1255W1235W1235W1
AC input Voltage Range 90 –264Vac 90 –264Vac 90 –264Vac 90 –264Vac 90 –264Vac 90 –264Vac
AC input current (low ac
range/high AC range) 5.6/2.8 Arms 3.6/1.8 Arms 5.0/2.5 Arms 4.0/2.0 Arms 4.5/2.25 Arms 3.5/1.75 Arms
AC input Frequency 47 –63 Hz 47 –63 Hz 47 –63 Hz 47 –63 Hz 47 –63 Hz 47 –63 Hz
AC holdup time (80%
load) 16 ms 16 ms 16 ms 16 ms 16 ms 16 ms
Average Efficiency ( En-
ergy Star Compliant)
85 –88 –85%
@ 20 –50 –
100% load
85 –88 –85%
@ 20 –50 –
100% load
85 –88 –85%
@ 20 –50 –
100% load
Typical Efficiency (Active
PFC) 76% 76% 76%
DC parameters
+3.3v output 8.0 A 8.0 A 5.0 A 5.0 A 5.0 A 5.0 A
+5.0v output 16.0 A 16.0 A 15.0 A 15.0 A 16.0 A 16.0 A
+12.0v output
15.0 A
&
10.0 A
15.0 A
&
10.0 A
18.0 A 18.0 A 17.0 A 17.0 A
+5.0v auxiliary output 4.0 A 4.0 A 4.0 A 4.0 A 4.0 A 4.0 A
-12.0v output 0.5 A 0.5 A 0.5 A 0.5 A 0.5 A 0.5 A
Max total power 305 W 255 W 255 W 255 W 235 W 235 W
Max combined +3.3v /
+5.0v power 80 W 80 W 91.5 W 91.5 W 88 W 88 W
Max combined 12.0v
power (note: only if more
than one 12v rail)
240W 240W N/A N/A N/A N/A
PO W E R
1 These form factors utilize a more efficient Active Power Factor Correction (APFC) power supply. Dell recommends only Universal Power Supplies (UPS)
based on Sine Wave output for APFC PSUs, not an approximation of a Sine Wave, Square Wave, or quasi-Square Wave (see UPS technical specifica-
tions). If you have questions, please contact the manufacture to confirm the output type.

DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
20
MT
APFC EPA
DT
APFC EPA
SFF
APFC EPA
BTUs/h (based on PSU max
wattage) 560 BTU 153.5 BTU 477 BTU 153.5 BTU 433 BTU 153.5 BTU
3.3v CMOS battery (type
and estimated battery life) 3-V CR2032 lithium coin cell. Minimum est. 5 year life
Power Supply Fan 80 x 25mm 80 x 25mm 92 x 25mm 92 x 25mm
80 x 15mm
or
80 x 20mm
80 x 15mm
or
80 x 20mm
Compliance:
Energy Star Compliant No Yes No Yes No Yes
Blue Angel Compliant Yes Yes Yes Yes Yes Yes
Climate Savers / 80Plus
Compliant No Silver No Silver No Silver
FEMP Standby Power Com-
pliant Yes Yes Yes Yes Yes Yes
PO W E R (CO N T. )
INTEGRATED ADI 1984A HIGH DEFINITION AUDIO MT DT SFF
High Definition Stereo support X X X
Number of channels 2
Number of Bits / Audio resolution 16, 20, and 24-bit resolution
Sampling rate (recording/playback) Independent 8, 11.025, 16, 22.05, 32, 44.1,
48, 88.2, 96, 176.4, and 192 kHz sample rates
Signal to Noise Ratio 96+ dB audio outputs, 90+ dB audio inputs
Analog Audio X X X
Dolby Digital
THX
Digital out (S/PDIF)
Audio Jack Impedance
Microphone 150 kΩ
Line-In 150 kΩ
Line-Out 190 Ω
Headphone .5 Ω
Internal Speaker Power Rating 2W
AUD IO