Dinex 611120 (120V) Operating instructions

DINEX INTERNATIONAL, INC. • 628-2 HEBRON AVENUE, GLASTONBURY CT 06033 • WWW.DINEX.COM
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Dinex® Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
SMART•THERM™ MODES: Induction Base Heating or change to
Cook-Top Mode for use with induction cooking pans.
For Service Information, call 1-888-673-4639
Please provide following information:
• Model number
• Serial number
Manual No. IH-ST-2 Rev-05/06
Smart • Therm™
Operating & Maintenance Manual
Model: 611120 (120V), 611220 (208V/240V)
611208 (208V), 611240 (240V)

Page 2
Introduction
You have purchased the new Dinex® Smart•Therm™
Induction Charger. Please read this manual for helpful
guidelines on how to use your Equipment. Should you
have any questions concerning the Equipment, please call
the Dinex® Service at 1-888-673-4639.
IMPORTANT: For your safety, read and follow all cautions,
information and warnings.
FREIGHT DAMAGE CLAIMS
Your Smart•Therm Induction Charger was carefully
inspected and packed before leaving our factory.The
transportation company assumes full responsibility for
safe delivery of this equipment. Dinex® cannot assume
responsibilities for damage or loss incurred in transit.
Visible damage or loss should be noted on the freight bill
and signed by the person making the delivery.
A freight claim should be filed immediately with the trans-
portation company. If damage is unnoticed or concealed
until equipment is unpacked, notify the transportation
company immediately and tell them you want to file a
concealed damage claim.This must be done within fifteen
(15) days after delivery was made. Be sure to retain all
packing material and cartons.
WARNING: Use of this symbol identifies a potentially
hazardous situation which, if not avoided, may result in
damage to the machine or injury to the operator.
CAUTION: If the product is used without observing the
information given under this symbol, minor personal
injury, or damage to equipment may result.
WARNING: Installation of this equipment should be
performed only by persons qualified or licensed to install
electrical equipment.
• Adjustments and service work should be performed only
by qualified service technicians.
• This equipment is intended for commercial use only.
Not for household use.
• Use of other than genuine Dinex® replacement parts or
service work performed by other than authorized Dinex®
service agents will void the warranty.
• Do not use any corrosive cleaners. Use only mild
detergents.
APPLICATION & USE
The Equipment is for commercial use in the food serv ice
industry. It provides maximum induction heating compatible
Dinex® bases. Use in Smar t•Therm™ m ode with Dinex®
Smar t•Therm™ base only. Modes 611120 & 611220 can also
be used in cook-top mode after removal of base locator.
SAFETY
The instructions contained in this manual provide impor-
tant guidelines for the Equipment user regarding a correct
and safe installation. Particular attention should be paid to
the warnings given in various parts of this manual. Do not
attempt to repair this equipment. Repairs are to be per-
formed by authorized personnel only.
• Do not use the machine if glass is broken or if anything
melts onto it.
• Always use an induction compatible pan 8 inches or more
in diameter on the cook-top surface. (cook-top mode)
• Never use the machine as a work surfa ce or cutting board.
• Do not attempt to heat aluminum foil.
• Never attempt to cook food directly on the glass surface.
• Always have the base locator in place when heating induction
bases.
IMPORTANT: Do not put Smart•Therm™base in microwave
oven.
INFO: Please note that this appliance is for commercial
use only and must be used exclusively for the purposes
prescribed.
IMPORTANT: The following instructions reduces the risk
of fire, electrical shock or injury.
SET UP
1. Carefully remove any packing material from the charger
and check loose packing material for small parts or
accessories. Inspect charger for concealed damage
before putting packing material aside.Keep packing
until you are confident with equipment application.
2. The Smart•Therm™ charger (mdl 611120) is equipped
with a three-prong electrical plug. The Smart•Therm™
chargers (mdls 611220, 611208, 611240) are equipped
with a locking plug. These plugs are part of a system
that will protect you from serious injury if something
goes wrong with the electrical wiring in the charger. Be
sure the plug is plugged into a matching socket that is
properly grounded.
WARNING: DO NOT cut or break off the large third prong
in this plug,or change the plug or power cord in any way.
Doing so will create a safety hazard and also void the
warranty.
3. MAKE SURE THAT INCOMING VOLTAGE MATCHES
CHARGER REQUIREMENTS. A product identification
l a bel on the bottom of the charger specifies the ope rat-
ing vol t ag e, watta g e,current, fr e q u e n cy, and phase of
charger. Plugging or wiring the charger into less volt-
age than the charger is rated may significa n tly
dec rease the pe rforma n ce or severely damage elec-
tronic compone nts.
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Installation

2. The Sm a r t•T h e rm™ Cha r ger is turned on by pressing the
g reen “ POW E R”but t on on the left front of the membra n e
panel. A green LED will illuminate indicating that the
Smart•Therm™ Charger is turned on and ready for use.
3. Be sure base locator is placed on the Smart•Therm™
Charger properly.
4. Place a Dinex® Sm art• Therm™ base on the Sma rt•Therm™
Charger. The charger will beep once as it recognizes the base.
5. Red LED(s) will illuminate indicating that the base is
char g in g.Do Not Remove the base while the red LED(s)
a re in progre ssi on. As the base charges, the red LED(s)
will light progress i vely to the right until all 10 are lit. If the
base is rem oved before all 10 are lit, it will not be fully
charged resulting in a lower delive r y tem pe ratur e.
INFO: You will hear three loud “BEEPS” if you remove the
base before it is fully charged.
6. If no red LED’s illuminate, remove and re position the base.
7. After all 10 LED’s light, they will all flash and the charger
will beep indicating that base is at the full temperature.
Charge time for a base will be approximately 13 seconds
for 611240, 15 seconds for 611208, 17 seconds for
611220 @ 240V,20 seconds @ 208V,or 30 seconds
for 611120 (120V), depending on the residual energy in
the base. Voltages lower than those listed will increase
changing time.
INFO: Fluctuation in voltage may affect cycle heating time.
8. When the heating cycle is complete, the 10 LED’s will
flash and an audible signal will indicate that the base
has completed its cycle.
9. Immediately place another base on the Sma r t•Therm ™
Charger making sure that the red LED(s) illuminate. If the
base is alre ady partially charged the cycle time will be
reduced accordingly. The number of LED’s will indicate the
internal level of laten t heat or charge rema i n i n g. For
exa m p l e, if 4 LED’s are lit, the base will require only 6 more
lights to complete the cycle time for a full charge.
10. If the charger sees no activity for an extended period of
time, it will beep 2 times and go into “Sleep” mode to
conserve power. This will be indicated by the red LED’s
scrolling across the display. Press any button to restart
normal operation.
11. The Smart•Therm™ Charger has an auto-shutoff fea-
ture that will turn off the machine after it has been idle
for a period of time. The charger can also be turned off
manually by depressing the “power” button.
INFO: The cooling fan will continue to run and will turn off
approximately 20 seconds after the power is turned off.
Smart•Therm™ chargershavean auto-reset feature that is
activated when the unit is turned off.Upon turning the unit
off, the fan will cycle on, all lights will flash, and it will then
turn off.
COOKING MODE (611120 & 611220 ONLY!)
WARNING: Do not heat Smart•Bases in cooktop mode.
Doing so will void warranty. Always use the Base Locator
when heating Smart•Bases.
The Smart•Therm™ Charger will power up by default in
the Smart•Therm™ mode. If your charger is equiped with
the cooktop feature, you can also use the charger as a
Page 3
4. Do not place foreign objects on the charger,or between
the Dinex® base and locator. Foreign objects may over-
heat and cause damage to the charger and/or base.
5. Do not use any Smart•Therm™ Charger that has a dam-
aged cord or plug. Consult the warranty and follow
instructions for service.
6. Do not let the charger cord touch hot surfaces.
7. The center of the charger top may get hot to the touch
after hours of continuous use. Use caution when load-
ing and unloading bases.
8. A dedicated electrical circuit is recommended for
EACH Smart•Therm™ Charger.
IMPORTANT: Every installation site has different electrical
wiring requirement. Because many different local codes
exist, it is the owner and installer’s responsibility to comply
with all federal, state and local codes. Dinex® is not respon-
sible for any consequential damages,either expressed or
implied,as a result of failure to comply with installation
requirements.
WARNING: Please do not attempt to open the charger or pe rform
service of any kind. This product can only be serviced by a Dinex®
Authorized Service Agent or designated Dinex® personnel. Contact
Dinex® at 1-888-673-4639 for service information.
WARNING: Any installation not matching the require-
ments discussed in this manual will automatically void
the product’s warranty.
INSTALLATION
1. The Smart•Therm™ Charger can be installed on top of a
flat, level countertop or shelving, being careful to main-
tain at least two inches of clearance on all sides of the
charger for cooling. Do not place over paper or
loose material. That may inhibit air flow.
Dinex® Induction Stand (Assessory product)
ICSTANDM (Mobile with casters)
ICSTAND (Not mobile)
2. The charger must be plugged into a grounded 120V,
208V or 240V (depending on the model purchased), sin-
gle-phase receptacle. Check rating base on the charger
to verify correct voltage.
IMPORTANT: Each charger should be connected to its own
dedicated circuit. They should not be connected to circuits
sharing compressors or other heavy current draw devices.
(i.e. plate heaters,steam tables, etc.)
3. Do not move the Smart•Therm™ Charger when it is
electrically connected.
SMART•THERM™ MODE
WARNING: Do not heat Smart•Bases in cooktop mode.
Doing so will void warranty. Always use the Base Locator
when heating Smart•Bases.
1. Make sure that your Smart•Therm™ Charger is plugged
into an energized circuit as described in the previous
section. This should be a dedicated circuit,not shared
with any devices utilizing motors, compressors, or com-
ponents requiring a heavy current draw.
Operation Instructions
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1. Do not attempt to heat a Smart•Therm base in cooktop mode.
2. Do not attempt to heat a Sm a rt•Therm base without base locator.
INFO: If there is no heating for more than 30 seconds,
the power level will revert to the minimum power level 1.
3. If machine is idle for more than 3 minutes, the charger
will revert back to Smart•Therm™ mode.
4. If a Dinex® base is placed correctly on the charger
while in cooking mode,the charger will revert back to
Smart•Therm™ mode and proceed to automatically
heat the base to the required temperature.
5. Each evening before you close your operation, turn off
all Smart•Therm™ chargers by depressing the “ POWER”
button. All membrane panel LED’s will turn off.
INFO: The cooling fan will continue to run and will turn off
approximately 20 seconds after the power is turned off.
The unit will “auto-reset” when the power is turned off. The
fan will cycle and all 10 lights will flash.
Page 4
SMART•THERM™ CHARGER CLEANING INSTRUCTIONS
1. Unplug the charger before cleaning. Do not submerge the
charger in water. Do not splash or pour water onto the
charg e r’s control panel or into intake/outlet vents. Possible
sho ck hazard may result and the charger may be damaged.
2. The cook ing surfa ce is a material similar to tempared glass.
Please use appropr ia te ca re in handling and cleaning.
cooktop. To get into cook mode, first remove the base
locator by lifting it straight up off the charger. Failure to
remove this may cause melting or other damage to it.
While charger is OFF,press the “POWER” button 3 times
within 10 seconds to activate Cook mode. The charger will
beep once to indicate it has entered the cooking mode.
When first entering cooking mode, it will be at minimum
power, so one(1) red LED will be lit. If you are in Smart-
Therm mode, no red LED's will be lit unless there is a valid
base charging on the charger. Use the up and down arrow
buttons to adjust the power level in 10% increments of
max power. The red LED’s will light climbing from left to
right with each press of the up arrow. Full power is indi-
cated by having all ten(10) LED’s lit. Pressing the down
arrow will turn off the LED’s from right to left and reduce
the power.
3. Do not use steel wool or abra s i vecleaners or chlori n ated
cleaners on the charger.
4. Wipe the entire charger off with a damp cloth and mild deter-
gent. Dry the charger before connec ting it to its elect rical source
WARNING: Never spray,wash or use excessive water on the
Smart•Therm induction charger.Before cleaning it is absolutely
neces s aryto unplug power plug.
• Do not use the cook-top if glass is broken or if
anything melts onto it.
• Always use approved coo kware when in cooktop mode.
• Never use the cook-top as a work surface or cutting board.
• Never attempt to cook food directly on the glass surfa ce.
• Never attempt to heat aluminum foil.
4. AFTER WASHING SMART•THERM™ BASES, STORE IN
DINEX® DRYING RACK.
• IBDRS/90 - HOLDS 90 INDUCTION BASES
• IBDRS/180 - HOLDS 180 INDUCTION BASES
• IBDRS/270 - HOLDS 270 INDUCTION BASES
Maintenance
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Smart•Therm™
charger
locator
Troubleshooting
IMPORTANT: Safety-relevant parts should be replaced
with original factory parts only. Any defective parts must
be removed and replaced by a qualified service technician
authorized by Dinex®. Should you require service please
call the Dinex Hotline at 1-888-673-4639. In order for the
warranty to remain valid, work must be authorized by
Dinex® prior to being performed.
The Dinex® Smart•Therm™ Charger is a very intelligent
device. Built in diagnostics can help you to determine the
cause of most problems. The following section explains
how to determine if you are experiencing a problem and
what can be done to correct the problem. This informa-
tion can be very helpful if you are calling our Customer
Service department to report any operational difficulties.
1. Errors are indicated by a number of consecutive audible
“beeps” and the repeated flashing of the center 6
red lights.
2. If an error occurs, remove the base from the charger and
turn the charger OFF, wait 5 seconds,and turn the
charger back ON.
3. When the green “POWER” LED illuminates, place the
base back on the charger to continue charging.
4. If an error persists, remove the base from the charger,
turn the power off and unplug the charger,with the
charger unplugged press the “POWER” button (panel
LED’s may momentarily flash), wait 5 seconds and then
plug the charger back in and turn the charger on by
pressing the “POWER” button.
5. When the green “POWER” LED illuminates, put the base
back on the charger to continue charging. Make sure
that the base is properly positioned on the charger.
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DETERMINING ERROR CODES
Error Codes will be indicated by a number of beeps and
the flashing 6 center red LED’s. Count the number of
beeps in a row. This will be the error number. If there is
more than one error condition, there will be a pause and
then it will beep the next error numbe r. It will continuo u sl y
repeat this cycle until the charger is reset.
To reset the charger from an Error mode, remove the base
from the charger and turn the charger off, wait 5 seconds,
and turn the charger on again. If the error persists,turn the
charger off,unplug the power cord, wait 5 seconds, press
the up arrow, down arrow, or power button and plug it in
again. If the error still persists,turn the charger off and call
the Dinex® Service Department at 1-888-673-4639.
Error
1*
3
4
5
6
7
8
9
16
Damaged base
Current draw too high
Electronics are overheating
Input line voltage too low
Input line voltage too high
Base communication error
Zero cross error
Foreign object detected
Communication error
* If the unit appears to work fine in cooking mode and does not give you any errors but will not sense the base, try a different
known good base. If the top of the glass is very hot,it may have problems sensing the base. Let the unit cool for 15-20 minutes
and try again.
Unit tried and failed to read the base
5x or the base’s information is invalid.
Draw too much power. Metallic object
may be present on the charger or
there may be mechanical damage to
the work coil.
Fan broken, air path blocked or intake
air too hot.
N/A
AC source too high. Also could be
caused by broken or blocked fan.
After trying 5 times,the charger failed
to properly recognize the base.
Bad AC source, board component fail-
ure or AC signal coming in is bad.
Base not centered properly or
programmed incorrectly. Time/Data is
corrupted.
RFID board not talking to CPU board.
Remove base and try different base.
Remove pan and space farther away
from surface or try smaller pan. Check
for foreign objects around locator.
Retry.
Check airflow. Clear air vents.Listen for
fan operation.
Make sure that the line voltage is
consistent with the operational
requirements of the unit.
Make sure that the line voltage is
consistent with the operational
requirements of the unit. Make sure fan
is running and air flow is not blocked.
Set that base aside for later use and try a
different base.
Tu rn unit off, then on. Plug into outlet
somewhere else.
Remove base and check for forei gn
objec ts on surfa ce. Re t ry.
Unplug unit,wait 5 minutes and try again.
Dinex® Service Hotline [phone]
Error Description Action RequiredPotential Cause

Page 6
Technical Specification
SPECIFICATIONS
Charger shall be manufactured in the United States and
constructed with a stainless steel housing. Charger
shall be equipped with a microprocessor that performs
precise temperature control, auto shut-off to prevent
over-heating, self-diagnostics, and a pan maximizer fea-
ture that ensures maximum heating of induction com-
patible pan. Charger shall have an automatic sensor for
use with Dinex® bases and an adjustable electronic
control with 10 power cook settings. Charger shall
have 10 red lights to show either portion of charge
completed or cook ing power level depending on what
m ode charger is in. I nd uc tion coo king requi res the use
of induction compatible pots and pans.
STANDARD FEATURES
• Countertop design, stainless steel housing, heavy
duty electronic components, and high impact 4 mm
thick ceramic-glass top engineered for use in com-
mercial kitchens.
• User-friendly control buttons for ease of use and
automatic power control.
• Senses Dinex® Smart•Therm™ base automatically and
gives the correct amount of energy to get same tem-
perature every time.
• 2 modes of operation, either Smart•Therm™ mode or
Cook mode. (Cook mode applies to 611120 & 611220
only)
• Pan Maximizer feature achieves maximum heating
rate of any induction compatible pan.
• Microprocessor monitors vital components on aver-
age of 120 times per second, to check for overheating,
power supply problems, and more. Charger shuts off
and displays error codes enabling user to diagnose
and fix minor problems.
MEMBRANE PANEL
• Visible LED display and audible alert for precise user
feedback.
• Automatic pan detection allows for instant energy
transmission to pan, and no energy use when pan is
not present.
• Automatic shut-off feature prohibits overheating.
• Easy-to-clean ceramic-glass top surface.
• Integral cooling fan keeps internal electronics cool.
• Available in 1800 watts (120V) or 3500 watts (208V).
• Automatic Smart•Therm Base recognition, when prop-
erly placed on Smart•Therm Charger, and conversion
to Base Mode.
• One year parts & labor.
• Made in the USA.
PLUG CONFIGUATION
10.75”
27.2cm
4.51”
11.46cm
17.70” 44.96cm
15”
38cm
Power Button Red LED(s) Up & Down
Power Level Bu t to n
NEMA 5-15P NEMA L6-20P
611120
120V
611220, 611208
208V/240V
NEMA L6-30P
611240

Page 7
* International cord length = 2.5m (8.2 ft).
Power requi remen ts 1 20V, single phase 208V/240V single phase
Power consumption 1800 Watts Up to 3500 Watts
BTU comparison 16,000 BTU 31,000 BTU
Vo ltage 120V 50/60Hz 208V/240V 50/60HZ
Amperage (average) 15 amps (at max. setting) 15 amps (at max. s etting)
Power range 1 80-1800 W 350-3500W
Dimen sions 17.7L x 15.0W x 10.7H (in.) 17.7L x 15.0W x 10.7H (in.)
44.9L x 38.1W x 27.2(cm) 44.9L x 38.1W x 27.2(cm)
Weight 23 Ibs (10.4 kg) 23 Ibs (10.4 kg)
Packaged weight 27 Ibs (12.2 kg) 27 Ibs (12.2 kg)
Packaging dimensions 24”L x 23.5W x 14.25”H (in.) 24”L x 23.5W x 14.25”H (in.)
60.96L x 59.69W x 36.2H(cm) 60.96L x 59.69W x 36.2H(cm)
No rth American Cor d 6 ft, NEMA 5-15P 6 ft, NEMA L6-20P
length & plug*
Warranty One year parts & labor One year parts & labor
Physical clearance2” (5.0 cm) away from walls or 2” (5.0 cm) away from walls or
other structures at front,sides, other structures at front,sides,
and rear and rear
611120 611220
Specification Chart
Power requirements 208V single phase 240V single phase
Power consumpt ion 3328 watts 4300 watts
Vo ltage 208V 50/60Hz 240V 50/60HZ
Amperage (average) 16 amps (peak) 18 amps (pe ak)
Dimen sions 17.7L x 15.0W x 10.7H (in.) 17.7L x 15.0W x 10.7H (in.)
44.9L x 38.1W x 27.2(cm) 44.9L x 38.1W x 27.2(cm)
Weight 23 Ibs (10.4 kg) 23 Ibs (10.4 kg)
Pa c kaged weight 27 Ibs (12.2 kg) 27 Ibs (12.2 kg)
Pa c kaging dimensions 24”L x 23.5W x 14.25”H (in.) 24”L x 23.5W x 14.25”H (in.)
60.9L x 59.6W x 36.2H(cm) 60.9L x 59.6W x 36.2H(cm)
No rth American Cord 6ft,NEMA L6-20P 6ft,NEMA L6-30P
length & plug*
Warranty One year parts & labor One year parts & labor
Physical clearance2” (5.0 cm) away from walls or 2” (5.0 cm) away from walls or
other structures at front,sides, other structures at front,sides,
and rear and rear
*International cord length = 1.8m (6 ft).
611208 611240

DINEX INTERNATIONAL, INC. 628-2 HEBRON AVENUE,GLASTONBURY CT 06033 • 1.800.523.9752
WWW.DINEX.COM
Printed in USA
Page 8
DINEX Warranty
These Warranties cover the following Dinex International, Inc.(“Dinex”)
equipment prod u cts (the“Warranted Produ c t s”):
• Rethe r malization Equipment Prod ucts
• Induction Heating System Prod u cts (excluding Induction Bases
covered under separate warranty)
• Milk Cooler Prod uct s
• Ice Cream Freezer Produc ts
• Air Cu rtain Refrige rator Produc ts
• Blast Chiller Products
• Hot/Cold Food Counter Products
• Plate,Rack and Tray Dispenser Produc ts
• Plate He ater Products
• Base Heater Prod u cts
• Drying and Storage Rack Produ cts
• Starter Station Produ cts
• Conveyer Products
• Tray and Other Ca rt Produ cts
Warranted Products also includes any other Equipment System Produc ts
identified on Dinex’s website (www.dinex.com) from time to time.
Standard Warranty. Except as indicated otherwise below, Dinex war-
rants that the Warranted Products will be free from defects in title,
ma terial and workmanship under normal use and service and will per-
form substantially in accordance with Dinex’s written technical specifi -
cations for the Warranted Products (as such specifications exist on the
date the Warranted Products are shipped) (the“Product Specifications”).
This warranty covers both parts and labor and is available only to end-
users (the“Customers”) that purchase the Warranted Products from
Dinex or its authorized distributors.For the purpose of these warranties,
a defect is determined by Dinex after its good faith investigation.
Dinex Sof tware. In addition to the other warranties set fo rth herein,
with respect to Dinex’s licensed software, Dinex warrants that it has the
right to license or sublicense the software to Customer for the purposes
and subject to the terms and conditions set fo rth in Dinex’s standard
terms and condi tions.
Supplies and Accessories.Dinex’s warran ty for its supplies and acces-
sor ies that are shipped with Warranted Prod u cts is covered by a sepa-
rate warranty statement,which is available at www.dinex.com.
Servi ces.Dinex warrants that any service it provides to Customer will
be pe r formed by trained individuals in a workmanlike manner.
DURATION
Dinex provides a one year warranty for the Warranted Products.The war-
ranty period begins on the date the Warranted Products are shipped to
Cus tomer.The warranty perio d for any Wa r ranted Produc t or part fur-
nished to correct a warranty failure will be the unexpired term of the
warranty applicable to the repair ed or replaced Wa r ranted Product.
REMEDIES
If Customer promptly notifies Dinex of Cu sto me r’s warranty claim and
mak es the Warranted Prod u ctavailable for servi ce, Dinex will,at its
option, either repair or replace (with new or exchange replacement
pa r ts) the non-conforming Warranted Prod u ctor parts of the
Warranted Product. With resp ec t to Dinex’s licensed software, Dinex
will, at its option,either corre ct the non-conformity or replace the
applicable licensed software.Warranty service will be pe r formed with-
out charge from 8:00 a.m.to 5:00 p.m. EST, Monday -Friday, excluding
Dinex holidays, and outside those hours at Din ex’s then prevailing ser-
vice rates and subject to the availabilit y of personnel. With respe ct to
Dinex’s warranty for the serv ices it provides to Customer,Custom er’s
exclusive remedy shall be the re-pe rformance of the services by Dinex.
The foregoing remedies are Custom er’s exclusive remedies and Dinex’s
sole liability for warranty claims under this warranty statement. This
exclusive remedy shall not have failed of its essential purpose (as that
te r m is used in the Uniform Commercial Code) as long as Dine x
remains willing to repair or rep lace defect ive War ranted Products with-
in a commercially reasonable time after being notified of Custo m e r’s
warranty claim.
LIMITATIONS
THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WAR-
RANTI ES, WHETHER WRI T TEN, ORAL, EXPRESSED,IMPLIED OR STATUTO-
RY.EXCEPT AS PROVIDED HEREIN,NO EXPRESS OR IMPLIED WAR-
RANTI ES, INCLUDING BUT NOT LIMITEDTO IMPLIED WARRANTIES OF
MERCHANTABILI T Y,FITNESS FOR A PARTICULAR PURPOSE,QUIET
ENJOYMENT,SYSTEM INTEGRATION AND DATA ACCURACY,WILL
APPLY.THERE ARE NO WARRANTIES THAT EXTEND BEYOND THOSE
DESCRIBED IN THIS DOCUMENT AND NO PRIOR STATEMENTS BY ANY
OF DINEX’S REPRESENTATIVES SHALL MODIFY OR EXPAND THESE
WARR ANTIES. DINEX AND DINEX’S AFFILIATES AND REPRESENTATIVES
SHALL HAVE NO LIABILITY TO CUSTOMER FOR (1) ANY SPECIAL,PUNI-
TIVE,INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING
OUT OF OR IN CONNECTION WITH THE WARRANTED PRODUCTS,
REGARDLESS OF WHETHER SUCH LIABILITY SHALL BE CLAIMED IN
CONTRAC T,TO R T, EQ UIT Y OR OTHE RW IS E, (2) ANY ASSISTANCE NOT
REQUIRED UNDER DINEX’S QUOTATION OR (3) ANYTHING OCCURRING
AFTER THE WARRANT Y PERIOD ENDS.
DINEX’S STANDARD WARRANTIES ONLY APPLY TO END-USER-PUR-
CHASERS LOCATED IN THE UNITED STATES AND CANADA. ANY SALE TO
END-USER-PURCHASERS OUTSIDE THE UNITED STATES AND CANADA
WILL BE SUBJECT TO COMMERCIAL TERMS SPECIFICALLY AGREED BY
DINEX AND THE END-USER PURCHASER. DINEX MAKES NO WARRA NT Y,
EXPRESS OR IMPLIED,TO END-USER-PURCHASERS OUTSIDE THE UNITED
STATES OR CANADA UNLESS OTHER WISE EXPRESSLY AGREED IN WRI TING.
These warranties do not apply to, and Dinex shall not have any obliga-
tion to Customer hereunder with res pect to, any warran ty claim result-
ing from or arising out of: (i) normal wear and te a r;(ii) damage caused
by shipping or accident; (iii) damage caused by improper installation,
repair or alteration not per formed by Dinex; (iv) the use of the
Warranted Product in combi nation with any software,too ls,hardware,
equipment,supplies,accessories or any other materials or services,not
furnished by Dinex or recommended in writing by Dinex; (v) the use of
the Warranted Prod uc t in a manner or environment, or for any pur-
pose,for which Dinex did not design or license it,or inconsi stent with
Dinex’s recommendations or instructions on use including, but not lim-
ited to,power supply requirements identified in Produc t Speci ficatio ns;
(vi) any alteration, modification or enhancement of the Warrante d
Product by Customer or any third party not authorized or approved in
wr iting by Dinex ; (vii) Warranted Prod uc t manufactured to meet cus-
tomer specif ications or designs;or (viii) any accessor ies or supplies or
other equipment or products that may be delivered with the
Warranted Product.
In addition, these warranties do not cove r:(i) Any defe ct or deficiency
(including failure to conform to Produc t Specifications) that results,in
whole or in part,from any improp er storage or handling, f ailure to
maintain the Warran ted Products in the manner described in any
applicable instruc tions or specifications,inadequate back-up or virus
prote ction or any cause external to the Warranted Prod u cts or beyond
Dinex’s reasonable control, including, but not limited to, power failure
and failure to keep Custo m e r’s site clean and free of dust,sand and
other particles or debris; (ii) the payment or reimb ursement of any
facility costs arising from repair or replacement of the Warrante d
Products; (iii) any adjustment,such as alignment,calibration, or other
nor mal preventative maintenance required of Customer; and (iv)
exp endable supply items.
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