Dish TV A2 User manual

Quick Start Guide
Dish TV A2
Freeview Recorder
Dish TV Technologies LTD
www.dishtv.co.nz [email protected]

What’s in the box?
HDMI cable not provided
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Set up in 5 steps
STEP 1: Connect UHF aerial or satellite cable from your wall port
to the recorder
STEP 2: Connect a HDMI cable from the recorder to your
TV’s HDMI port
STEP 3: Plug into power socket and switch on at the wall
STEP 4: Insert batteries into the Bluetooth Remote
STEP 5: Follow the on-screen instructions
TIP: If you have an ethernet cable handy, connect your recorder
to your router / modem for a reliable broadband connection.
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Bluetooth Remote
TIP: You can use your voice to search for content!
Press the Google Assistant button and speak into the remote.
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Connecting the
Bluetooth Remote
When prompted on the screen, stand about 20 cm away
from the recorder to connect the Bluetooth Remote.
At the same time, hold down the Google Home
button and the OK button
When in pairing mode the indicator LED turns on solid
When pairing is in progress the LED flashes
Once pairing is complete, the LED turns off
TIP: Thanks to Bluetooth, you don’t have to point your remote at your
recorder. It will pick up your commands from anywhere in the room!
20cm
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Why connect to the Internet?
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Please connect the Dish TV A2 the Internet. This is critical to the correct operation of
your Dish TV A2.
Once connected to the Internet, the Dish TV A2 will receive automatic software updates
and the following benefits, to ensure you are getting the best Freeview experience!
• Access to Freeview On Demand.
• Stream Freeview Live TV.
• Over 5000 apps to explore and download on Google Play.
• Stream content to your TV with Chromecast built-in.
How do I connect to the Internet?
If you’ve connected an Ethernet cable to your Dish TV A2, this will happen automatically.
Alternatively, connect to a WiFi Network when prompted as part of the initial set up.
If you skipped connecting to a Wi-Fi Network, or would like to connect to another Wi-Fi
Network, go to Home > Settings > Network.
Will I be using my data?
You will not be using data for Watching / Recording Live TV through your Dish TV A2,
if done via a Satellite Dish or UHF Aerial.
When you are streaming Freeview On Demand, this will typically use data, exactly how
much will depend on the quality of the video offered by each broadcaster’s service. The
higher the video quality (indicated by a higher bit rate), the higher your data usage. But
typically, one hour of video at medium quality will use about 750MB of data.
When connected to the Internet, browsing and searching the TV Guide in Freeview On
Demand will use a very small amount of data. If you browsed an hour a day for a month,
it'll add up to about 600MB (that's about 6% of a very modest 10GB per month plan).
How do I track my data use?
Your Internet Service Provider (ISP) may have some tools to help you track how much
data you use, some also offer alerts when you're about to exceed your plan. So check
with your ISP if you'd like more detailed tracking on how much data you use.

The Home Hub brings everything together in one place.
While watching Live TV, press the MENU button to open the Home Hub Menu.
Live TV: Access Freeview Live TV channels.
TV Guide: Browse what’s on across the next eight days.
On Demand: TV Shows, Movies, Docos and Boxsets, all free to stream...
Recordings: Watch & manage your recorded TV Shows and Movies.
Search: Find Live TV & On Demand content.
Apps: Access apps from Android TV home.
Settings: Broadcast settings and help.
Just below the Home Hub icons, is a belt for Featured Apps, with Apps you can choose
to subscribe to.
Below that are Featured Shows on Freeview On Demand, which are free to view.
Home Hub Menu
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You can Pause & Rewind Live TV with your Dish TV A2.
Live Pause
To Pause the Channel you’re watching, press the Play / Pause button.
Press it again, to continue watching.
Rewind
To Rewind Live TV, press ◄ LEFT on the Remote.
Press ◄ LEFT again to Rewind faster.
Press the Play / Pause button to Play.
To Fast Forward, press ► RIGHT on the Remote.
Press ► RIGHT again to Forward Faster.
To exit Live Pause, press the Back / Return button.
If you want to record the TV Show / Movie that was on Live Pause, select
SET TO RECORD & CONTINUE.
TIP: When you change Channel, Pause & Rewind are reset back to Live TV.
Live Pause & Rewind

Mini Guide
While watching Live TV, press the OK button to open the Mini Guide, displaying
what’s on now and coming up next.
Use the Mini Guide to quickly browse through channels, or go directly to a channel.
Press ◄ LEFT for the TV Guide and Freeview On Demand.
Press ▲ UP or ▼ DOWN to explore other channels.
Select a TV Show that’s on now to change the channel, or one that’s on later
to see more information, access On Demand content, or set a Recording.
TV Guide
The TV Guide provides schedules for the next eight days, with detailed show information.
A preview of what’s currently playing on Live TV will display on the TV Guide, while you
browse.
Access the TV Guide via the Mini Guide or Home Hub.
Press ▲ UP or ▼ DOWN to explore other channels.
Select a TV show that’s on now to change the channel.
Select a TV show that’s on later to see more information, and access On
Demand content for that TV show, set a Recording or Series Link.
TIP: Record a TV Show directly from the Mini / TV Guide, by selecting a TV Show, then
RECORD. You will receive a prompt for EPISODE or SERIES, if available. Alternatively,
some content is EPISODE only, like Movies.
Mini Guide & TV Guide
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Broadcasters work with organisations such as Able NZ to make the content you find on
Freeview as accessible as possible for all. This means they provide Audio Descriptions
as well as Subtitles for selected Movies and TV shows.
Audio Description
Audio Descriptions are helpful for those who are visually impaired, narrating the selected
Movie/TV show with what’s happening on screen in between spoken dialogue.
1. Press the MENU button to display the Home Hub Menu.
2. Follow the steps according to the Home Hub Menu.
• Select Menu → Settings → Advanced Settings → Audio → Audio Description.
Subtitles
This feature is helpful to those who are hearing
impaired, often a written rendering of the dialog,
displayed at the bottom of the screen.
1. Press the MENU button to display the
Home Hub Menu.
2. Follow the steps according to the Home Hub
Menu.
• Select Menu → Settings → Advanced Settings → Video → Subtitles.
Audio & Subtitles
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Record
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The Dish TV A2 has a built-in 1 TB (1000 GB) internal Hard Drive, which allows you to
store up to 500 Hours of Recordings. You can record one off Episodes, or Series Link
your favourite TV Shows / Movies to record, and watch when you want.
How do I record Live TV?
While watching Live TV, press the Instant Record button to start recording what’s
on.
Press the Instant Record button again, on the same Channel to stop.
How many Channels can I record?
If the Dish TV A2 is connected to a Satellite Dish, you can record up to FOUR Channels
simultaneously. If the Dish TV A2 is instead connected to a UHF Aerial, you can record
only TWO Channels simultaneously*.
Recording from the Mini / TV Guide.
1. Open the Mini Guide, or the TV Guide.
2. Select the TV Show / Movie you want to record, press OK.
3. Select RECORD.
4. Select THIS EPISODE, to turn ON Recording.
• A RED dot will display next to the titles set to record.
How do I record an entire Series?
1. Open the Mini Guide, or the TV Guide.
2. Select the TV Show / Movie you want to record, press OK.
3. Select RECORD.
4. Select SERIES, to turn ON Series Link.
• A RED dot will display next to the title.
5. Select SERIES again, to turn OFF Series Link.
The TV Show / Movie will be organised under Scheduled on the Recordings (Page 11)
screen.
This ICON will appear next to the title in the Mini /TV Guide.
*Head to www.freeviewnz.tv/support, and select “Freeview A2 Recorder” from the options to find out why.

While watching Live TV, press the MENU button to open the Home Hub Menu.
Follow the steps according to the Home Hub Menu.
• Select Menu → Recordings.
Your Recordings are organized in the following belts:
Ready to Watch: Recorded TV Shows / Movies that are ready to watch.
Watching: Recorded TV Shows / Movies that you’ve partially watched.
Fully Watched: Recorded TV Shows / Movies that you’ve finished watching.
Scheduled: Recordings you’ve booked via the TV Guide, that have yet to record.
How big is the storage space?
The Dish TV A2 has a built-in 1 TB (1000 GB) internal Hard Drive, which allows you to
store up to approx. 500 Hours of Recordings.
To see how much storage space you have remaining on the Dish TV A2, check out the
bar in the top-right of your Recordings / Manage Recordings screen.
BLUE (Left) shows how much storage space the Recordings use, the USED space.
GREY (Right) shows how much storage space is remaining, the FREE space.
How do I delete a Scheduled Series Recording?
1. Follow the steps according to the Home Hub Menu.
• Select Menu → Recordings → Scroll down to Scheduled.
2. Select the Scheduled TV Show / Movie you want to delete, press OK.
3. Select RECORD SERIES ON.
4. Select SERIES, to turn OFF.
TIP: If the Scheduled Recording is set to Episode, not Series. The Dish TV A2 will show
RECORD THIS EP ON, followed by THIS EPISODE. Instead of RECORD SERIES ON,
and SERIES.
Recordings
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To delete recorded TV Shows / Movies, select MANAGE RECORDINGS located in the
top-left of the RECORDINGS screen.
While watching Live TV, press the MENU button to open the Home Hub Menu.
Follow the steps according to the Home Hub Menu.
• Select Menu → Recordings → Manage Recordings.
Recorded TV Shows / Movies are sorted by: Size, Date Recorded, Watched, Unwatched.
Underneath each recorded TV Show, it will state the number of Episodes recorded and
how much space it is using.
Example: Shortland Street
9 Episodes
5.76 GB
How do I delete my Recordings?
1. Follow the steps according to the Home Hub Menu.
• Select Menu → Recordings → Manage Recordings.
2. Select the TV Show / Movie you want to delete.
3. Select the Episodes (if applicable) to delete.
• TICK will appear next to selected Episodes.
4. Select DELETE SELECTED.
• Number of selected Episodes will appear in brackets.
5. If you want to delete all Episodes, select DELETE ALL.
NOTE: Once the TV Show / Movie is deleted, you won’t get it back. So choose carefully!
Manage your Recordings
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Select On Demand on the Home Hub, or press the ◄ LEFT arrow on the Mini Guide to
access Freeview On Demand.
When you first open Freeview On Demand, you will receive a tutorial to help. This will
provide you with the tools required to get the most from Freeview On Demand.
Sign in to your Freeview Account to browse hundreds of TV Shows, Movies, Docos and
Boxsets, all free to stream..
You can’t record On Demand content, only Live TV.
Select Apps on the Home Hub, or press the Google Home button to access the
Android TV Home screen.
Sign-in with your Google Account to get the most out of Android TV.
Android TV offers thousands of movies, shows, and games from Google Play, YouTube
and your favourite apps*.
Freeview On Demand
Android TV Apps
Streaming Freeview On Demand requires a good Internet connection. ISP charges apply. App terms and charges apply.
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Troubleshooting Tips
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No Power Indicator on the Front Panel
Possible Cause: Unplugged/Switched OFF.
Solution 1: Check the Power Supply is plugged into both the Dish TV A2 and Wall
Socket correctly.
Solution 2: Ensure the Wall Socket is switched ON and there is power available.
No Channels
Solution 1: If the Satellite or UHF Aerial cable is NOT connected correctly, such as the
cable from your UHF Aerial is connected to the SATELLITE IN. The Dish TV A2 will be
unable to scan. Ensure the UHF Aerial/Satellite cable is connected correctly.
Solution 2: Perform a re-scan of the Channels.
1. Ensure the UHF Aerial/Satellite cable is connected.
2. Press the MENU button to access the Home Hub.
3. Follow the steps according to the Home Hub Menu.
• Select Menu → Settings → Advanced Settings → Select Signal Type → YES.
Dish TV A2 is not responding to the Remote
Possible Cause: There are a number of reasons why your Remote may not be working.
This includes physical damage, battery issues, or pairing issues with the Remote.
Solution 1: Batteries that are depleted or incorrectly inserted are the most common
reason for a Remote to stop working, or work intermittently. We recommend replacing
the batteries as a first step, checking that the + and - ends of the batteries correspond
with the + and - markings in the battery compartment of the Remote.
Solution 2: Try re-pair the Bluetooth Remote.
1. On the left-hand side of the Recorder, find the small “circle” hole.
2. Press the button inside the small “circle” hole, for 3-5 seconds.
3. The Recorder will enter Pairing Mode, and will begin “Searching for Accessories”.
4. Follow the on-screen instructions to pair the Bluetooth Remote.
4. See Page 04 on Connecting the Bluetooth Remote.
Live Pause / Recording has stopped working.
Solution 1: Try turn off the Dish TV A2 completely for 30 seconds, then turn it back on.
Solution 2: Contact Dish TV for assistance, to check the status of the Hard Drive.
Solution 3: See Page 16 to Factory Data Reset the Dish TV A2, during setup it will try
reconfigure the Hard Drive.
TIP: Before contacting Dish TV for any issues, go to Menu → Settings → Help, or try
turning off the Dish TV A2 for 30 seconds. If the issue persists, contact Dish TV.

Troubleshooting Tips
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The Dish TV A2 is powered ON, but there’s no Video/Audio on TV.
Solution 1: Ensure the HDMI cable used is firmly connected to both the Dish TV A2 and
the TV. Try disconnect and reconnect the HDMI cable, if required.
Solution 2: Ensure you selected the correct Input/Source on the TV. Most TV Remotes
have an Input/Source button which provides a list of video inputs for the TV.
Use the Input/Source button until the correct HDMI Input is displayed on the
TV.
Solution 3: Try replacing the HDMI cable used to connect the Dish TV A2 to the TV.
Solution 4: Try connecting the Dish TV A2 to another TV.
Solution 5: If the Dish TV A2 is connected to an AV Receiver or other device, such as
an HDMI Switch, before being connected to the TV, try connect directly to
the HDMI Input on the TV. If this works, the AV Receiver, or HDMI Switch,
etc... may not be passing the HDMI video signal on to the TV, or might be
incompatible with the video output format from the Dish TV A2.
Solution 6: If possible, try another device (DVD Player) that can output an HDMI video
signal using the same connections.
Solution 7: Ensure the video output format from the Dish TV A2 on HDMI, is compatible
with the TV.
1. Press the Google Home button to access the Android TV Home screen.
2. Select the Settings icon in the top-right.
3. Follow the steps according to the Android TV Settings menu.
• Select Display → HDMI Auto Adaptation → OFF.
• Select Display → Custom Display Format → Change to match the TV.
NOTE: By default, the Dish TV A2 will attempt to Auto Adapt the output Resolution to
match the TV (Eg. 1080p/50Hz). But some TVs may only accept a 60Hz video signal,
or while they accept 2160p the video signal is limited to 30Hz. So changing the video
output format of the Dish TV A2 may resolve HDMI issues. Contact the Manufacturer,
or check the Manual for information about what video output format is compatible with
the TV.
The Dish TV A2 has several LED indicators, what do they mean?
Blue Ring + Flashing LED: The Recorder is booting up, and getting ready.
Blue Ring + Green LED: The Recorder is powered on, and ready to use.
Blue Ring + Red LED: The Recorder is powered on, and “recording”.
No Ring + Red LED: The Recorder is in “standby”, press the POWER button
on the Remote, for the Recorder to power on.
Blue Ring + No LED: The Recorder has power, but isn’t booting up, contact Dish TV.

Troubleshooting Tips
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How to Reset the Dish TV A2
Solution 1: Perform a Power Reset.
1. Unplug the Dish TV A2 Power Supply from the Wall Socket and wait one minute.
2. Reconnect the Power Supply.
Solution 2: Perform a Factory Data Reset.
1. Press the Google Home button to access the Android TV Home screen.
2. Select the Settings icon in the top-right.
3. Follow the steps according to the Android TV Settings menu.
• Select Storage & Reset → Factory Data Reset → Erase Everything → Yes.
WARNING! Performing a Factory Data Reset will remove all customer settings/content
on the Dish TV A2 including apps, channels, recordings, and wireless network settings.
Date/Time is incorrect
Solution: Ensure the correct Time Zone (Auckland/New Zealand) is set.
1. Press the Google Home button to access the Android TV Home screen.
2. Select the Settings icon in the top-right.
3. Follow the steps according to the Android TV Settings menu.
• Select Date & Time → Set Time Zone → Set it to Auckland.
NOTE: If you’re using a special Network environment such as a VPN, the time on the
Dish TV A2 may differ from the time of the location where the Dish TV A2 is located.
Not connecting to Network via Wi-Fi
Solution 1: Ensure the Wi-Fi Password (Security Key) entered is correct.
Security keys are case sensitive. Be careful to use upper case and lower case correctly.
Examples of mistakes:
• I (capital i), l (lower case L) and 1 (number one).
• 0 (number zero) and O (capital o).
Solution 2: The Wi-Fi signal strength is too weak.
The Dish TV A2 has a maximum optimal Wi-Fi range of 10 to 11 metres. If the signal is
weak, signal drops might be reduced by placing the Dish TV A2 and the Modem/Router
closer together.
Solution 3: The Dish TV A2 is too close to your Modem/Router.
If the Dish TV A2 and Modem/Router are too close together, communication may not
work, as it could have a detrimental affect on Wi-Fi performance. We recommend that
you keep the distance between the Dish TV A2 and the Modem/Router at more than 1
metre.

Contact Us
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We provide free technical assistance for all of our products during our normal business
hours. We try our best to get the issues sorted either over the phone or via email.
OFFICE HOURS are between 8:00am and 5:00pm NZST, Monday to Friday, excluding
Public Holidays.
Follow us on Facebook
facebook.com/dishtvNZ
Phone 0800 DISH TV (347 488) or 07 929 4123
Fax [phone]
Email [e-mail]
Website www.dishtv.co.nz
Follow us on Twitter
twitter.com/dishtvNZ

Dish TV would like to thank you for your recent purchase of the Dish TV A2.
We recommend that you keep the original invoice or receipt in a safe place, and show
them to the retailer or place of purchase whenever a warranty repair is necessary.
Dish TV Consumer Warranty:
Dish TV warrant this product to be free of defects in materials and workmanship, subject
to the conditions set forth below.
• The warranty is valid for a period of one year from the date of first purchase.
• The warranty is only valid in New Zealand.
• This product must be used solely for domestic purposes.
• In the event that this product fails to function properly during the warranty period, Dish
TV will make this product capable of operating for the purpose of which it was designed,
without charging for labour or parts.
• All warranty claims will require you to return the product to our address.
• The obligations of Dish TV are limited to the repair of defective parts. Costs and risks of
transport to the retailer as well as removal and installation of the product, and any other
costs directly or indirectly related to its repair, are not covered by warranty.
• All repairs performed by non-authorized repair shops will not be reimbursed. If such
repairs damage this product, such damage will not be covered by this warranty.
• This warranty is not applicable to cases outside defects in materials and workmanship,
in particular, it does not cover:
A. the replacement of parts due to normal wear and tear.
B. damage caused by accidents, negligence, modifications, improper use or installation,
such as providing insufficient ventilation.
C. damage caused by lightning, water, fire, acts of war, incorrect mains voltages or any
other cause beyond the control of Dish TV.
D. products whose serial number has been removed, defaced or is illegible.
• This warranty is offered to any person who has legally obtained possession of this
product within the warranty period.
Warranty and Product Registration:
Please register your product on our website, to assist with any future product or warranty
updates. To register:
1. Go to www.dishtv.co.nz through selected internet browser.
2. Select Registration & Warranty from the options provided.
More information about this warranty and technical support can be found on our website.
Warranty Information
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Compatible device, antenna and internet required. Channels may vary depending on location and antenna. Install costs may apply.
Google, Google Play, Android TV, Chromecast and other related marks and logos are trademarks of Google LLC.
App terms and charges apply. Freeview terms apply.
For warranty information head to www.dishtv.co.nz/warranty-information
More information and handy tips visit freeviewnz.tv/rec-help