Dolby Laboratories IMS3000 User manual

Dolby IMS3000
Userʼs Manual
10 December 2018
IMS.OM.005280.DRM Issue 4

Copyright
©2018 Dolby Laboratories. All rights reserved.
Dolby Laboratories, Inc.
1275 Market Street
San Francisco, CA 94103-1410 USA
Telephone [phone]
Fax [phone]
http://www.dolby.com
Trademarks
Dolby and the double-D symbol are registered trademarks of Dolby Laboratories.
The following are trademarks of Dolby Laboratories:
Dialogue Intelligence™
Dolby®
Dolby Advanced Audio™
Dolby Atmos®
Dolby Audio™
Dolby Cinema™
Dolby Digital Plus™
Dolby Digital Plus Advanced Audio™
Dolby Digital Plus Home Theater™
Dolby Home Theater®
Dolby Theatre®
Dolby Vision™
Dolby Voice®
Feel Every Dimension™
Feel Every Dimension in Dolby™
Feel Every Dimension in Dolby Atmos™
MLP Lossless™
Pro Logic®
Surround EX™
All other trademarks remain the property of their respective owners.
Patents
THIS PRODUCT MAY BE PROTECTED BY PATENTS AND PENDING PATENT APPLICATIONS IN THE
UNITED STATES AND ELSEWHERE. FOR MORE INFORMATION, INCLUDING A SPECIFIC LIST OF
PATENTS PROTECTING THIS PRODUCT, PLEASE VISIT http://www.dolby.com/patents.
Product Model
This documentation applies to Model CID1002.
LIMITED WARRANTY
DOLBY LABORATORIES, INC. WARRANTS, TO THE ORIGINAL PURCHASER ONLY, THAT THIS
PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE
FOR THE GREATER OF 1 YEAR, OR THE MINIMUM PERIOD REQUIRED UNDER LOCAL LAW,
COMMENCING UPON THE DATE OF ORIGINAL RETAIL PURCHASE. THIS LIMITED WARRANTY IS
NON-TRANSFERABLE. THIS LIMITED WARRANTY DOES NOT COVER DAMAGE OR MALFUNCTIONS
CAUSED BY ACCIDENT, DISASTER, MISUSE (INCLUDING ANY USE IN A MANNER CONTRARY TO THE

INSTRUCTIONS CONTAINED IN ANY USER GUIDE OR ON THE PACKAGING OF THE PRODUCT),
ABUSE, NEGLIGENCE OR OTHER EXTERNAL CAUSES; POWER SURGES; IMPROPER INSTALLATION;
THIRD-PARTY PRODUCTS; UNAUTHORIZED OPENING, USE, SERVICE, TAMPERING, ALTERATION,
REPAIR OR MODIFICATION; OR INADEQUATE PACKING OR SHIPPING PROCEDURES. THIS LIMITED
WARRANTY ALSO DOES NOT COVER COSMETIC DAMAGE OR ISSUES INCIDENT TO NORMAL WEAR
AND TEAR.
DISCLAIMER OF WARRANTIES
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES AND NO WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OF NONINFRINGEMENT OF
THIRD-PARTY RIGHTS (INCLUDING, BUT NOT LIMITED TO, COPYRIGHT AND PATENT RIGHTS).
LIMITATION OF LIABILITY
IT IS UNDERSTOOD AND AGREED THAT DOLBY LABORATORIES’ LIABILITY, WHETHER IN
CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE, OR OTHERWISE, SHALL NOT
EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE DEFECTIVE COMPONENTS OR ACCUSED
INFRINGING DEVICES, AND UNDER NO CIRCUMSTANCES SHALL DOLBY LABORATORIES BE LIABLE
FOR INCIDENTAL, SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, DAMAGE TO SOFTWARE OR RECORDED AUDIO OR VISUAL MATERIAL), COST OF
DEFENSE, OR LOSS OF USE, REVENUE, OR PROFIT, EVEN IF DOLBY LABORATORIES OR ITS AGENTS
HAVE BEEN ADVISED, ORALLY OR IN WRITING, OF THE POSSIBILITY OF SUCH DAMAGES.
WARRANTY CLAIMS
IN ORDER TO MAKE A WARRANTY CLAIM, YOU MUST CONTACT CINEMA SUPPORT AT
[email protected] DURING THE WARRANTY PERIOD. A CINEMA SUPPORT
REPRESENTATIVE WILL DETERMINE WHETHER THE PURPORTED DEFECT IS COVERED UNDER THE
WARRANTY. IF COVERED, [email protected] WILL PROVIDE YOU WITH DETAILED
INFORMATION ON HOW AND WHERE TO SEND YOUR DEFECTIVE PRODUCT. FAILURE TO FOLLOW
THE REPAIR RETURN INSTRUCTIONS MAY VOID YOUR WARRANTY.
Safety precautions
Warning
THIS DEVICE MUST BE GROUNDED.
Important
Power requirements for electrical equipment vary from area to area. Please ensure that the
Dolby IMS3000 meets the power requirements in the surrounding area. If in doubt, consult a
qualified electrician or a Dolby Laboratories, Inc., dealer.

Dolby IMS3000 power ratings
The Dolby IMS3000 maximum power consumption is up to 53 W when in playback at 400 Mbps
and has three external Universal Serial Bus (USB). USB devices connected can draw 5 V/0.5 A
from each USB port.
Dolby IMS3000 rackmount and thermal
information
•Maximum operating ambient temperature is 40°C.
•Never restrict the airflow through the device fan or vents.
Protecting yourself and the Dolby IMS3000
Always disconnect the projector from the power supply by pulling on the plug, not the cord.
Never touch the projector AC plug with wet hands.
In addition to voiding the warranty, unauthorized engineers may receive a serious electric shock
when touching live internal parts. Use only a projector or authorized equipment from Dolby to
supply power to the .
If water or any other liquid is spilled into or onto the Dolby IMS3000, disconnect the power and
call a Dolby Laboratories, Inc., dealer. The unit must be well ventilated and be kept away from
direct sunlight. To avoid damage to internal circuitry, as well as the external finish, keep the
Dolby IMS3000 away from direct sources of heat (heater vents, stoves, radiators). Avoid using
flammable aerosols near the Dolby IMS3000. They can damage the surface area and may ignite.
Do not use denatured alcohol, paint thinner, or similar chemicals to clean the Dolby IMS3000.
These can damage the unit.
Modification of this equipment is dangerous and can result in the impairment of the functions
of the Dolby IMS3000. Never attempt to modify the equipment in any way. In order to ensure
optimum performance of the Dolby IMS3000, select the setup location carefully and make sure
the equipment is used properly. Avoid setting up the Dolby IMS3000 in the following locations:
•In a humid or dusty environment
•In a room with poor ventilation
•On a surface that is not level
•Inside a moving vehicle where it will be subject to vibration
•In an extremely hot or cold environment
Removable drives warning
Removal of the hot-swappable hard drives allows access to pins and traces supplying power to
the hard drive back plane. This is considered an energy hazard. Removal of the hard drives must
be performed by a trained service specialist or by trained personnel.
The equipment may be used only in a restricted access area that is not accessible to the general
public.

Battery caution
The nonremovable battery is located on the Dolby IMS3000. Danger of explosion if battery is
removed.
Warning
To prevent fire or shock hazard, do not expose this appliance to rain or moisture.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightening flash with the arrowhead symbol superimposed across a graphical
representation of a person, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product’s enclosure that may
be of sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the literature
accompanying the appliance.
Product end-of-life information
This product was designed and built by Dolby Laboratories to provide many years of
service, and is backed by our commitment to provide high-quality support. When it
eventually reaches the end of its serviceable life, it should be disposed of in accordance
with local or national legislation. For current information please visit our website: http://
www.dolby.com/environment

Contents
1 Introduction to the Dolby IMS3000 User’s Manual......................................10
1.1 Supporting documentation.......................................................................... 10
1.2 Contacting Dolby........................................................................................... 10
2 Dolby IMS3000 overview..............................................................................11
2.1 Features and functions.................................................................................. 11
2.2 JPEG 2000 playback...................................................................................... 12
2.3 MPEG-2/H.264/VC-1 MXF Interop...................................................................12
2.4 Video processing features.............................................................................12
2.5 Security...........................................................................................................12
2.6 Audio...............................................................................................................12
2.7 Alternative content........................................................................................13
2.7.1 HDMI................................................................................................... 13
2.7.2 SDI-A and SDI-B..................................................................................13
2.8 Preloaded test content..................................................................................13
2.9 Input and output ports..................................................................................13
2.10 Environmental specifications for the Dolby IMS3000.................................14
2.11 Storage and power specifications................................................................ 14
2.12 Ethernet..........................................................................................................14
2.13 eSATA..............................................................................................................14
2.14 USB ports........................................................................................................15
2.15 Dolby IMS3000 web UI.................................................................................. 15
3 Updating the Dolby IMS3000 software....................................................... 16
3.1 Software update overview............................................................................ 16
3.2 Updating the Dolby IMS3000 using an external device.............................. 16
3.3 Updating the Dolby IMS3000 using the Ingest Manager............................16
3.4 Updating the Dolby IMS3000 using FTP.......................................................17
3.5 Accepting the Dolby IMS3000 license agreement....................................... 17
4 Setting up the Dolby IMS3000.....................................................................19
4.1 Selecting a site language...............................................................................19
4.2 Logging in to the Dolby IMS3000................................................................ 20
4.3 Logging out of the Dolby IMS3000...............................................................21
4.4 Setting the time and adding NTP................................................................. 22
4.4.1 Setting the time................................................................................ 22
4.4.2 Adding a Network Time Protocol server.......................................... 23
4.4.3 Configuring the network...................................................................24
4.5 Configuring the Cinelister playback settings...............................................25
4.5.1 Setting the seek increment values...................................................25
4.5.2 Setting the offset for playback resumption after abrupt
shutdowns during playback.............................................................. 26
4.5.3 Configuring the scheduler................................................................ 26
4.6 Configuring the Live Manager feature..........................................................27
4.6.1 Configuring a new live CPL................................................................27
4.6.2 Deleting a live CPL.............................................................................28
5 Dolby IMS3000 using QNAP network-attached storage as primary storage
......................................................................................................................... 29
5.1 Configuring the main storage NAS on the Dolby IMS3000........................ 29
Contents
Dolby IMS3000 Userʼs Manual
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6 Configuring the device manager................................................................. 30
6.1 Adding a projector........................................................................................ 30
6.2 Adding a Dolby DFC100..................................................................................31
6.3 Adding an eCNA device................................................................................. 32
6.4 Adding a JNior device.................................................................................... 33
6.5 Adding a raw device...................................................................................... 34
6.6 Adding a subtitle engine...............................................................................35
6.7 Deleting a device........................................................................................... 36
6.8 Editing a device..............................................................................................37
6.9 Enabling Dolby Deghost............................................................................... 38
6.10 Enabling RealD 3D EQ Deghost.....................................................................39
7 Configuring the content feed manager........................................................ 41
7.1 Scanning network for content...................................................................... 41
7.2 Manually adding a new content feed source...............................................43
7.3 Deleting a content feed source.................................................................... 44
7.4 Editing a content feed source...................................................................... 45
8 Configuring a secondary NAS device as additional storage for a Dolby
IMS3000 with internal drives...........................................................................46
8.1 Adding an NAS device...................................................................................46
8.2 Deleting a NAS device....................................................................................47
8.3 Editing a NAS device..................................................................................... 48
9 Working with macros on the Dolby IMS3000..............................................50
9.1 Using the execute now function.................................................................. 50
9.2 Using the automation cue............................................................................50
9.2.1 Creating a new automation cue....................................................... 50
9.2.2 Deleting an automation cue............................................................. 52
9.2.3 Editing an automation cue............................................................... 53
9.3 Using the trigger cue tab.............................................................................. 54
9.3.1 Creating a new trigger cue................................................................54
9.3.2 Deleting a trigger cue....................................................................... 56
9.3.3 Editing a trigger cue.......................................................................... 57
9.4 Using the quick controls tab.........................................................................57
9.4.1 Creating quick controls..................................................................... 57
9.4.2 Deleting quick controls.....................................................................58
9.4.3 Editing quick controls.......................................................................59
10 Ingesting content into the Dolby IMS3000.................................................60
10.1 Ingesting content onto the Dolby IMS3000............................................... 60
10.2 Using the ingest monitor feature................................................................. 61
10.3 Uploading content to the Dolby IMS3000...................................................62
10.4 Using quick ingest.........................................................................................62
10.5 Ingesting content to the Dolby IMS3000 while offline.............................. 64
11 Managing Content on the Dolby IMS3000...................................................65
11.1 Deleting content........................................................................................... 65
11.2 Deleting decryption keys..............................................................................65
11.3 Deleting an SPL............................................................................................. 66
11.4 Deleting a license..........................................................................................66
11.5 Copying content to and from the additional storage NAS..........................67
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12 Managing theatre properties...................................................................... 68
12.1 Applying auditorium settings...................................................................... 68
12.2 Entering the facility and address.................................................................68
12.3 Entering new contacts..................................................................................69
13 Checking content for validity....................................................................... 71
13.1 Performing the integrity check......................................................................71
13.2 Performing the sanity check..........................................................................71
14 Managing SPLs............................................................................................ 73
14.1 Cinelister overview........................................................................................ 73
14.1.1 Intermission playlist..........................................................................73
14.2 Creating a new SPL........................................................................................74
14.3 Deleting a SPL................................................................................................74
14.4 Using the drag-and-drop scheduler............................................................. 75
14.5 Creating a new schedule............................................................................... 76
14.6 Deleting a schedule........................................................................................77
14.7 Playing an SPL................................................................................................77
15 Dolby IMS3000 audio overview...................................................................79
15.1 AES inputs and AES outputs ........................................................................79
15.2 Speakers and array feeds..............................................................................79
15.3 Bypass equalizer........................................................................................... 80
15.4 All output levels............................................................................................80
15.5 Copy speaker equalizer..................................................................................81
15.6 Graphic equalizer...........................................................................................82
15.7 Bass and treble..............................................................................................82
15.8 Output level...................................................................................................83
15.9 Grossman equalizer...................................................................................... 83
15.10 Auditorium audio configuration summary..................................................84
15.11 Routing configuration summary..................................................................84
15.12 Array delays configuration summary...........................................................85
16 Configuring cinema audio on the Dolby IMS3000....................................... 87
16.1 Configuring the default audio configuration...............................................87
16.2 Configuring the HDMI default audio............................................................88
16.3 Configuring the SDI default audio configuration........................................89
16.4 Configuring the non-sync default audio......................................................89
16.5 Configuring the StreamIt default audio...................................................... 90
16.6 Configuring the AES Inputs........................................................................... 91
16.7 Configuring the AES outputs........................................................................ 91
16.8 Configuring the microphone........................................................................ 92
16.9 Configuring EQ settings................................................................................93
16.9.1 Adding an EQ preset......................................................................... 93
16.9.2 Loading or editing an EQ preset.......................................................93
16.10 EQ parameters...............................................................................................94
16.10.1 Generating a test signal................................................................... 94
17 Performing diagnostics on the Dolby IMS3000.......................................... 96
17.1 Viewing the Dolby IMS3000 diagnostics.....................................................96
17.2 Generating a detailed report........................................................................ 97
17.3 Status overview window.............................................................................. 98
17.4 Storage window............................................................................................98
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17.4.1 Resetting all drives........................................................................... 99
17.4.2 Replacing a defective internal HDD on the Dolby IMS3000.......... 101
17.4.3 Cleaning the RAID............................................................................ 103
17.4.4 Diagnosing the RAID....................................................................... 104
17.5 MediaBlock window.....................................................................................106
17.6 Replacing a defective HDD from the Main Storage NAS........................... 106
17.7 Reinitializing the RAID on the Main Storage NAS.......................................107
18 Managing logs.............................................................................................111
18.1 Viewing the last packages logs.....................................................................111
18.2 Viewing log records.......................................................................................111
18.2.1 Filtering logs by date........................................................................112
18.2.2 Filtering logs by class....................................................................... 112
18.2.3 Using advanced filtering.................................................................. 113
18.3 Downloading logs.........................................................................................114
18.4 Viewing notifications....................................................................................115
19 Maintaining the Dolby IMS3000................................................................. 117
19.1 Configuring the automatic log upload manager......................................... 117
19.2 Configuring the Backup Manager................................................................ 119
19.2.1 Generating a backup file.................................................................. 119
19.2.2 Restoring a backup file....................................................................120
19.2.3 Deleting a backup file.......................................................................121
19.3 Cinema Processor Backup Manager............................................................122
19.3.1 Generating a CP backup file.............................................................122
19.3.2 Restoring a Cinema Processor backup file..................................... 123
19.3.3 Restoring settings on the Cinema Processor.................................124
19.4 Recording a maintenance log......................................................................125
19.5 Configuring the Threshold Manager...........................................................126
19.5.1 Configuring temperatures...............................................................126
19.5.2 Configuring voltages........................................................................127
19.5.3 Configuring counters.......................................................................128
19.5.4 Restoring the Threshold Manager to default.................................128
20 Documentation revision history................................................................ 130
Glossary...........................................................................................................131
Contents
Dolby IMS3000 Userʼs Manual
10 December 2018 IMS.OM.005280.DRM Issue 4 9

1 Introduction to the Dolby IMS3000 User’s
Manual
This documentation provides the instructions for operating the Dolby IMS3000.
•Supporting documentation
•Contacting Dolby
1.1 Supporting documentation
Dolby provides a full set of documentation to support setting up and configuring the Dolby
IMS3000 with Dolby Atmos audio.
•The
Dolby Atmos Designer User’s Manual provides instructions for configuring the theatre
auditorium audio parameters and for generating a Dolby Atmos Designer (.dad) file.
•The
Dolby Multichannel Amplifier Manual provides instructions for setting up the Dolby
IMS3000 with a Dolby Multichannel Amplifier.
•The
Dolby Atmos Interface DAC3202 Manual provides instructions for setting up a Dolby
DAC3202.
•The
Dolby IMS3000 Installation Manual provides instructions for installing and setting up
the Dolby IMS3000.
•The
Dolby IMS3000 software bundle release notes include information about software
component versions and release notes.
1.2 Contacting Dolby
You can contact Dolby Cinema Solutions and Support using email or regional telephone
numbers. You can also access documentation by visiting the Dolby customer portal.
Contact Dolby Cinema Solutions and Support
•Send an email to [email protected].
•Call:
Americas: [phone]
Europe/Middle East/Africa (EMEA): [phone]
Asia-Pacific (APAC): [phone]
Japan: [phone]
Access documentation
Visit www.dolbycustomer.com.
Submit feedback about this documentation
Send an email to [email protected].
Introduction to the Dolby IMS3000 User’s Manual
Dolby IMS3000 Userʼs Manual
10 December 2018 IMS.OM.005280.DRM Issue 4 10