
rev: 22.01.18
luna 200
Warranty excludes
1. Exploitation materials which become used over time (filters, gaskets, fuses, etc.)
2. Activities performed in accordance with guidelines from Maintenance Manual in terms of check-ups and normal exploitation
3. Losses caused by repair waiting period. It also refers to estate losses, i.e. direct and indirect losses
4. Installation of unit, etc.
Warranty also excludes all claims arisen from parameter selection by buyer or sub-contractor.
Warranty covers
1. Repair or free of charge exchange of components claimed by Dospel as faulty
2. Remove other faults of the unit
Term "repair" does not cover activities described in manuals (starting and exploitation) to which user is obliged to.
Warranty car is valid when
1. Was filled out correctly (stamp, signature and purchase date)
2. Is shown with invoice
Claim should be filled via phone or in written form to a company which performed installation. In other cases claim can be filled directly to distributor
or Dospel.
Claim must feature
1. Precise place when unit was used
2. Serial number
3. Type of fault, if possible symptoms of improper work
In case of filing a claim directly to Service Department, it has to state who performed first startup.
In case warranty card is lost, duplicates will not be outlayed.
Claimed prodct should
1. Be transported to specialistic, authorized service preffered by Dospel
2. Sent directly to Dospel main office
Replecement under warranty
1. Only when removing the fault is impossible or when removing the fauld is too expensive after Dospel evaluation
2. When product is repaired for the fourth time during warranty period due to the same production fault.
When specific unit is unavailable, a new one with similar parameters can be dispensed in exchange. After replecement the warranty period
is not extended! Warranty is not also exteneded during repair work on the unit.
Warranty costs:
1. Buyer bears transport costs to Dospel main office
2. Dospel bears repair costs
3. When claim is rejected, buyer bears diagnostic costs
Dospel provides warranty and after-warranty service. The manner of removing faults is decided by Dospel. In terms of warranty, Dospel decision
is the final one. In case of any disputable matters, they will be settled by court suitable to warrantor. Dospel may refrain from keeping the repair stage
when the processes occurring at Dospel will be disturbed by e.g, natural disasters with social unrest or other factors that may affect the time frame
of complaints or if the defect's availability within the warranty period cannot be removed. Dospel does not bear any liability resulting from possible
printing errors that may appear in this Warranty Card/Maintenance Manual. Dospel reserves the right to introduce changes considered to be useful
in relation to the manufactured products, without changing its basic characteristics in a significant way.
Wishing you satisfaction from expliotation
Dospel
Serial number
Date yr/mm/dd
Issued by
Installed by
EN