DV Signage ViewStream 500 User manual

Manual
ViewStream 500
Version 2.3

Page 2 of 21
Table of Contents
1 Introduction ..............................................................................................................3
1.1 Guide to the ViewStream 500 .............................................................................3
2 Setup........................................................................................................................4
2.1 Basic Setup Notes ..............................................................................................4
2.2 Content update ...................................................................................................8
2.3 Network Setup ....................................................................................................8
2.4 Additional functions...........................................................................................12
3Dimensions ............................................................................................................14
4Specifications .........................................................................................................15
5FAQ (Frequently Asked Questions) .......................................................................17
6Troubleshooting .....................................................................................................19
Revision History
Amendment Date
Version
June 2010
V1.0
August 2010
V2.0
June 2011
V2.1
August 2011
V2.2
July 2012
V2.3

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1 Introduction
The ViewStream 500 (VS-500) is a powerful yet easy to use commercial HD (High Definition)
digital media player designed for retail point of purchase (POP) product promotions, product
demonstration videos and similar applications such as museum information displays.
1.1 Guide to the ViewStream 500
Diagram 1 – ViewStream 500
1
5
10 6
11
15
15
9
6
SW1
REMOTE
EXT. LAN
HDMI
VGA / YPbPr
RS-232
COMPOSITE
S-VIDEO COAXIAL AUDIO
O U T
ON
CF
DC 12V
1 2 3 4 5 6 7 8
ON
CF
16 15
11
12
13
10
14
1
2
3
4
5
6
7
8
9
Item
Description
Type / Use
1
DIP switch (8-pos)
Display output selection
2
Remote Ext.
8-pin mini DIN socket (for external button)
3
RJ-45 LAN
Network connection
4
HDMI / DVI out
HDMI connector
5
RS-232 port
DB-9-M connector
6
Audio output – Speaker out
Stereo jack (3.5mm)
7
Coaxial audio out
RCA jack (orange)
8
S-Video output
Mini DIN 5-pin connector
9
Composite video output
RCA jack (yellow)
10
VGA / YPbPr output
VGA DB-15-F connector
11
Compact Flash Card socket & ejector
Type I & II compatible
12
USB connector
Standard USB (type A)
13
Power on/off switch
Rocket switch
14
12V DC power input jack
DC power jack. Center positive, 2.5mm dia.
15
Power LED
On (green) / Off (clear)
16
IR sensor
For use with DV remote control

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2 Setup
When powered on the ViewStream 500 will automatically start to play video or still images
found in the media folder of an installed Compact Flash (CF) card. Files will be played in
alphanumeric order. (if no playlist file (.pll) is present)
Basic setup involves 4 main steps:
1. Installing a CF card with suitable media
2. Setting DIP switches appropriately for desired resolution output
3. Connecting to a display and power
4. Switching on
The ViewStream 500 also offers a range of Features. For details of these see the Additional
Functions section below.
2.1 Basic Setup Notes
The following provides a short introduction to the basic setup:
CF cards (Compact Flash): The recommended brand is SanDisk, all capacities and
speeds should be suitable. Other brands may also be acceptable.
CF cards should be formatted using FAT32 before first use.
All media files on the CF card must be in a folder name “media”.
All media filenames must be an alphanumeric character only, not space, “~”, “_”, “-“,
“!”, “@”, “^”, etc. The media filename must not exceed 16.3 format.
Note: The DV Studio software will truncates the filename to 8.3 format, so a file with the name
“ABCDEFGHIJKL.MPG” is shortened to “ABCDEF~K.MPG”. Therefore avoid using longer than
8.3 format when use with DV Studio software.
It is recommended to use at least 15MB/sec (sometimes referred to as 100x or
faster) CF cards for HD video. (e.g. 1080p)
A Playlist is optional, for details as to preparation see the Additional Functions section
below. Without a playlist, media files will play in alpha-numeric order according to the
filename.

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Video: Many popular video editing programs have a “HD Video” setting however it is
important that the file produced is a compatible format supported by ViewStream 500
(see the Specification in this manual).
HD resolution: 1920x1080, 1280x720
Bit Rate: 12-15Mbit/s
Audio Bit Rate: 224 Kbit/s, 48 kHz at 16 bits sample rate
Frame Rate: 25 Hz / 29.97 Hz
Codec: MPEG-4 (H.264/AVC)
Typical filename extension: .ts
The ViewStream 500 is also MPEG-2 compatible. For further details of video format and
codec compatibility see the Specifications section below.
JPEG still images: A compression setting of medium to good is recommended.
Resolution settings:
oFor output to a widescreen display : 1920x1080
oFor output to a standard 4:3 display: 1600x1200
DIP Switch settings
1 2 3 4 5 6 7 8
SW1
HDMI / DVI
1920x1080p @60Hz
HDMI / DVI
1280x720p @60Hz
HDMI / DVI
1600x1200p @60Hz
HDMI / DVI
1024x768p @60Hz
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
Component (YPbPr)
1920x1080i @60Hz
Component (YPbPr)
1280x720p @60Hz
Component (YPbPr)
NTSC
Component (YPbPr)
PAL
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ARGB
1920x1080i @60Hz
ARGB
1280x720p @60Hz
ARGB
1600x1200p @60Hz
ARGB
1024x768p @60Hz
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
S-Video / Composite
Reserved
S-Video / Composite
Reserved
S-Video / Composite
NTSC
S-Video / Composite
PAL
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1 2 3 4 5 6 7 8
SW1
ON
1
UP (OFF)
1
DOWN (ON)

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Display: There is a wide selection of displays in the marketplace that are suitable for
use with the ViewStream 500. Users are however recommended to consider the
following:
oVideo resolution: As a general rule it is recommended to use a display of the
same resolution as the media to be played. If this is not possible although the
media player supports scaling choosing a display with a good scaling engine will
provide flexibility and optimal results.
oAspect ratio: Many displays are widescreen with an aspect ratio of 16:9. However
PAL/NTSC is 4:3. Consequently video output to widescreen displays may be
stretched or shown with black bars. If possible this is best corrected during the
video production and encoding process.
OSD Configuration menu: In Configuration mode, you can read MAC address/Firmware
version of the unit. And setup master volume, system clock, time zone and options for Datalog
and OSD message, etc. To configure, you may need a 8-button keypad or touch screen or IR
remote handset.
IR Remote handset
Configuration Mode
MAC: 000562010406
Kernel Version: V2.83.01.10
Version: V1.08.10 RP-500
Volume: 16
TZ:+0 YY:09 MM:11 DD:19 hh:15 mm:54 ss:50
OSD: ON Datalog: ON
System Message: ON
Save and Exit
8-key Button
7
8
1
8-segment Touch screen
2
3
4
5
6
To enter configuration mode, holding Button 8 (or “Display” key on IR handset) for 30 seconds
while power on the unit.
Change the Volume
Press Button 8 (or “Display” key on IR handset) to select Volume.
Press Button 6 / 7 (or “+” / “-“ key on IR handset) to change the volume level (range from 1 to
32)
Press Button 8 (or “Display” key on IR handset) to select Save and Exit
Press Button 6 (or “-“ key on IR handset) to exit without save.
Press Button 7 (or “+” key on IR handset) to save and exit.
Reboot the unit.
Change the Time Zone
Press Button 8 (or “Display” key on IR handset) to select TZ.
Press Button 6 / 7 (or “+” / “-“ key on IR handset) to change the time zone value.
Press Button 8 (or “Display” key on IR handset) to select Save and Exit
Press Button 6 (or “-“ key on IR handset) to exit without save.
Press Button 7 (or “+” key on IR handset) to save and exit.
Reboot the unit.

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Set the GMT time
Press Button 8 (or “Display” key on IR handset) to select YY, MM, DD, hh, mm and ss.
Press Button 6 / 7 (or “+” / “-“ key on IR handset) to set the date and time.
Press Button 8 (or “Display” key on IR handset) to select Save and Exit
Press Button 6 (or “-“ key on IR handset) to exit without save.
Press Button 7 (or “+” key on IR handset) to save and exit.
Reboot the unit.
Important Note: The player was set to GMT=0 by default. If you have already set your local time zone
in previous section (Change the Time Zone). Please skip this section or leave the clock to GMT setting.
Set the OSD
Press Button 8 (or “Display” key on IR handset) to select OSD.
Press Button 6 / 7 (or “+” / “-“ key on IR handset) to set “ON” or “OFF”.
Press Button 8 (or “Display” key on IR handset) to select Save and Exit
Press Button 6 (or “-“ key on IR handset) to exit without save.
Press Button 7 (or “+” key on IR handset) to save and exit.
Reboot the unit.
Set the Datalog
Press Button 8 (or “Display” key on IR handset) to select Datalog.
Press Button 6 / 7 (or “+” / “-“ key on IR handset) to set “ON” or “OFF”.
Press Button 8 (or “Display” key on IR handset) to select Save and Exit
Press Button 6 (or “-“ key on IR handset) to exit without save.
Press Button 7 (or “+” key on IR handset) to save and exit.
Reboot the unit.
Set the System Message
Press Button 8 (or “Display” key on IR handset) to select System Message.
Press Button 6 / 7 (or “+” / “-“ key on IR handset) to set “ON” or “OFF”.
Press Button 8 (or “Display” key on IR handset) to select Save and Exit
Press Button 6 (or “-“ key on IR handset) to exit without save.
Press Button 7 (or “+” key on IR handset) to save and exit.
Reboot the unit.

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2.2 Content update
Content on the VS-500 can be updated by:
Copying new media onto the CF card, this can be done using DV Studio if a
playlist is required or by direct copy using a PC or MAC. Note: Before you
update any content on CF card, please make sure the VS-500 is not connecting
to any network. Otherwise, the content on CF card may be synchronized
(overwrite) with the server.
Using the USB update process, in this case new media and playlist (if required)
is copied to a USB flash drive. This can then be updated to the ViewStream
500’s CF card using the USB update process, refer to the application note. Note:
Before you update any content on CF card, please make sure the VS-500 is not
connecting to any network. Otherwise, the content on CF card may be
synchronized (overwrite) with the server.
Using network to transfer content and files from network server (FTP Pull mode).
The server can be a CMS (Content Management Software) server authorized by
Digital View or any FTP based server. If you already registered an A/C through
the CMS service provider. Please refer to the procedure given by your CMS
service provider. To use with FTP Pull mode, the pos-7 on DIP Switch must set
to OFF(up).
Using DV Studio to deploy content and files directly on to media player (FTP
push mode) over a LAN. To use with FTP Push mode, the pos-7 on DIP Switch
must set to ON(down).
2.3 Network Setup
Each VS-500 is ship with DHCP settings (IP=0.0.0.0). In some network environment, fix IP
could be used and you may need to change the VS-500 with the fix IP settings. All IP settings
are set in a configuration file called “netcfg.ini”. To change the IP settings on VS-500 media
player, copy the netcfg.ini file with your setting on to MEDIA folder on CF card and restart the
player then you will see a boot up message with your IP information changed.
The following is an example of fix IP settings and set Time Zone value (e.g. +8) in netcfg.ini
file.
:
IP_OVERWRITE=1

Page 9 of 21
IP=192.168.1.60
NETMASK=255.255.255.0
GATEWAY=192.168.1.1
DNS1=205.252.177.77
DNS2=208.167.231.55
TIME_ZONE=8
DVSYNC_SHOW_DOWNLOAD_FILENAME=1
:
Important note: If you intent to change the new IP address (whatever DHCP (0.0.0.0) or
Static IP), make sure to add “IP_OVERWRITE=1” in netcfg.ini. Otherwise, your new value of
IP address will not overwrite the old value.
In addition to IP information, the NETCFG.INI file contains some system settings for VS-500
media player. Below is a table to show the settings in the NETCFG.INI
ITEM
DESCRIPTION
IO_OUTPUT_MESSAGE_THROUGH_232_ENABLE
Enable message output on RS-232 port
0 = Disable message output
1 = Enable message output [Default]
IP_OVERWRITE
Change IP settings on player
0 = Keep the old IP settings on player [Default]
1 = Overwrite with new IP settings on player
IP
IP address
0.0.0.0 = DHCP mode [Default: 0.0.0.0]
NETMASK
Subnet mask (Ignore if set to DHCP)
[Default: 0.0.0.0]
GATEWAY
Gateway value (Ignore if set to DHCP)
[Default: 0.0.0.0]
DNS1
DNS table
DNS2
[ Default: 0.0.0.0]
TIME_ZONE
GMT time zone setting
Format: +/- hh [Default: 0]
DVSYNC_SHOW_DOWNLOAD_FILENAME
Display filename on screen while downloading
0 = Do not show filename while content updating
1 = Show filename while content updating [Default]
USB_UPDATE_ENABLE
Enable USB update
0 – Disable
1 – Enable USB update [Default]
TIME_SERVER
Set time server address
pool.ntp.org [Default]
DATALOG_DURATION_IN_DAY
Max. day(s) to keep data log
[Default: 31]

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CLEANUP_INTERVAL_IN_MINUTE
Interval to clean up data log
[Default: 1440]
DAILY_END_TIME_ENABLE
Stop playing End of Day
0 = disable
1 = enable [Default]
USB_POLLING_TIME_FOR_MOUNT_IN_SECON
The polling time to check USB device
[Default: 30]
TELNET_ENABLE
Open Telnet port
0 = disable [Default]
1 = enable
IO_SERIAL_PORT_BARCODE_BAUDRATE
Baud rate on RS-232 communication (2400/9600)
[Default: 9600]
VOLUME
Master volume set, Range (0-32)
[Default: 16]
X_SCREEN_MODE
This is a READ ONLY value in netcfg.ini. The mode
value is reported by player.
1 (1280x720p60 – VGA)
12 (1920x1080i60 – VGA)
2 (1280x768p60 – VGA)
113 (NTSC – S-Video)
3 (1280x1024p60 – VGA)
114 (PAL – S-Video)
4 (1920x1080p60 – VGA)
201 (1280x720p60 – YUV)
5 (1024x768p60 – VGA)
212 (1920x1080i60 – YUV)
6 (800x600p60 – VGA)
213 (NTSC – YUV)
7 (640x480p60 – VGA)
214 (PAL – YUV)
8 (1920x1200p60 – VGA)
401 (1280x720p60 – HDMI)
9 (1600x900p60 – VGA)
404 (1920x1080p60 – HDMI)
10 (1600x900p60 – VGA)
405 (1024x768p60 – HDMI)
11 (1600x1200p60 – VGA)
411 (1600x1200p60 – HDMI)
NETWORK_NO
Network type
0 – RJ-45 cable [Default]
1 – Wi-Fi
[ For E1.10.10h only]
WIRELESS_SSID
SSID key
[ For E1.10.10h only]
WIRELESS_AUTHMODE
Security modes
WEP mode
WIRELESS_AUTHMODE=SHARED
WIRELESS_ENCRYPTYPE=WEP
WPA mode
WIRELESS_AUTHMODE=WPAPSK
WIRELESS_ENCRYPTYPE=TKIP
WPA2 mode
WIRELESS_AUTHMODE=WPA2PSK
WIRELESS_ENCRYPTYPE=TKIP
[ For E1.10.10h only]
WIRELESS_ENCRYPTYPE
WIRELESS_KEY
Password key
[ For E1.10.10h only]
TRACKTOTRACK_ENABLE
Function of Track to Track Gap removal
0 – Disable
1 – Enable [Default]

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DAILY_REBOOT_ENABLE
Auto reboot by daily
0 – Disable
1 – Enable [Default]
DAILY_REBOOT_TIME
Auto reboot schedule
[Default: 030000] Mid-night 03:00:00
DATALOG_ENABLE
Datalog enable
0 – Disable
1 – Enable [Default]
FTP_UPDATE_ENABLE
Enable DV Connect mode
0 = Content pull mode [Default]
1 = Content push mode
DISPLAY_MARK_ENABLE
Display Mark Control
0 – Disable [Default]
1 – Enable
232LIVE_CMD_ENABLE
RS-232 Command Control
0 – Disable [Default]
1 – Enable
DIP_SW_OVERRIDE
Override DIP Switch (SW-7) settings
0 = Use DIP switch setting (SW-7) [Default]
1 = Use “FTP_UPDATE_ENABLE” setting

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2.4 Additional functions
The ViewStream 500 offers a wide selection of options as briefly introduced below. For more
information on each of these please refer to detailed application notes that may be added
from time to time at www.dvsignage.com/support-home
Playlist: By default, videos and still images play in alphanumeric order by filename.
Using DV Studio to create a playlist - files can be played in a specified order.
USB update: The CF card content can be updated from a USB memory stick.
Scheduling: Multiple playlists can be loaded and scheduled to play at specified times.
Motion sensor: Motion sensors can be used to trigger playback of particular files or
as people counters (see data logging).
Touch screen: Up to 16 touch hotspots can be programmed using either a segment
touch panel or analog touch panel.
External buttons: External buttons can be added for track selection.
Barcode scanner: A product barcode scanner can be supported with up to 1,000
referenced images or videos.
Data capture: Details of all interactions with the player such as via the motion sensor,
touch screen, buttons or barcode scanner can be recorded and stored on the CF card
for later retrieval and analysis.
RS-232 protocol: The ViewStream RS-232 port is complemented by a complete set
of protocols allowing for both external device control and control by external devices.
Manual control: For manual operation of playback functions a remote control
handset is available as well as a selection of button options.
Firmware upgrade: From time to time the operating system of the ViewStream 500
may be upgraded providing new features and /or bug fixes – these upgrades can be
easily installed using the firmware upgrade process. Please check the above website
links for possible updates.

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DVSYNC:A proprietary files sync protocol developed by Digital View. This is a
protocol easy to use and setup on your FTP based server with the VS-500 media
player. An application note of media player to FTP server sync setup is available for
download from www.dvsignage.com/support-home
Customization: DV Signage provides customization services. Please contact your
local office for enquires.

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3 Dimensions
1
5
10 6
11
15
15
9
6
SW1
REMOTE
EXT. LAN
HDMI
VGA / YPbPr
RS-232
COMPOSITE
S-VIDEO COAXIAL AUDIO
O UT
ON
DC 12V
1 2 3 4 5 6 7 8
ON
148 mm
156.7 mm
217 mm
217 mm
2.2 mm
52 mm
6.5 mm
CF
CF
Unit in mm

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4 Specifications
Playable formats
MPEG-2 (.mpg)
MPEG-4 H.264/AVC (.ts)
JPEG (.jpg) up to 1920x1080 pixels
*Note: Depending on the features desired, customer/purchaser may be required to obtain a video codec
license with the relevant organizations.
Storage media
Compact Flash card (high speed type)
Video output
HDMI (v1.2) / DVI* (720p / 1080p)
VGA / YPbPr* (720p / 1080i)
Composite / S-Video (480i / 576i)
*Adapter is required.
Audio out
Phone jack (Stereo)
Digital coaxial (SPDIF)
HDMI (Stereo)
External I/O ports
RS-232 (9600, N-8-1)
USB (Data upload)
Infra-red (use with DV IR handset, P/N:559000104-3)
Remote Ext. (External button connection)
RJ-45 port
LEDs
Power LED (Green)
Network LED (Green)
Real time clock
Battery-backup RTC
Power requirement
DC 12V input
Power consumption
500mA @ 12V
Environmental
Operating temperature : 0oC to 50oC
Relative humidity : 5%-95% relative humidity
(Non-condensing)
Dimensions
217mm (W) x 156.7mm (D) x 52mm (H)
8.5 in (W) x 6.2 in (D) x 2 in (H)
Weight (net)
556g / 1.2 lbs

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The following are the recommended encoding specifications for video content on the RM-DN5
and ViewStream 500
MPEG-4
H.264
specifications
Screen size (recommended)
16:9 screen
(e.g. 1280x720, 1920x1080)
Resolution
1920x1080
Encoding bit rate
12-15Mbit/s
Audio bit rate
224Kbit/s, 48kHz at 16bits sample
rate
Frame rate
25Hz / 29.97Hz
Codec
MPEG-4 H.264
Typical filename extension
.ts
MPEG-2
specifications
Screen size (recommended)
16:9 screen
(e.g. 1280x720, 1920x1080)
Resolution
1920x1080
Encoding bit rate
12-15Mbit/s
Audio bit rate
224Kbit/s, 48kHz at 16bits sample
rate
Frame rate
25Hz / 29.97Hz
Codec
MPEG-2 (PS/TS)
Typical filename extension
.ts
JPEG
specifications
Optimal JPG resolution on selected output
16:9
Composite/S-video output
720x576(PAL)
720x480 (NTSC)
HDMI/DVI/VGA/YPbPr output
1920x1080
4:3
Composite/S-video output
720x576(PAL)
720x480 (NTSC)
HDMI/DVI/VGA/YPbPr output
1600x1200

Page 17 of 21
5 FAQ (Frequently Asked Questions)
Q:
A:
What USB memory sticks are suitable?
SanDisk/Transcend USB memory sticks are recommended however many other brands
are suitable. If the USB stick comes with some security files or bootable files, please
remove them before use on the ViewStream 500.
Q:
A:
How do I prepare a media file on the USB stick for a USB update ?
All media files on the USB memory stick must be in a folder name “Media”. Please refer to
the detailed “USB update” application notes at
http://www.digitalview.com/viewstream/documentation.php#notes.
Q:
A:
How do I encode or prepare suitable video?
Settings equivalent to those used for making a HD Video are recommended and many
popular video editors (e.g. ImTOO MPEG Encoder) have a HD Video setting preset.
Q:
A:
How do I get video and still images to play in a particular order?
Create a playlist to specify the playback order by using DV Studio which can be
downloaded from http://www.digitalview.com/viewstream/software.php.
Q:
A:
What is DV Studio?
An authoring tool from Digital View for the creation of playlists and additional functions with
the ViewStream 500.
Q:
A:
How do I get the most out of the advanced features?
A good place to start is with the Application Notes on the website as these will explain how
the various features work. In addition Digital View’s sales support team can provide
assistance and ideas.
Q:
A:
What customization is possible?
Digital View provides both software and hardware customization services – please contact
Digital View’s sales support team for assistance.
Q:
A:
How to remove blank gaps between video tracks ?
To display without blank gap between videos. All video files must be .ts (MPEG-4, H.264).

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An easy way to ensure this is to use the free Digital View software utility DV Media
Converter available or DV Studio Play for download from:
http://www.digitalview.com/dv-media-converter
Note: When doing this gapless playback, any button, touch screen or RS-232 command interactivity
must not applied in the playlist. Otherwise, the blank gap will be seen.
Q:
A:
What/Where the user related files should be located on VS-500 media players ?
The following shows what and where certain user related files should be located on 500
Series media players. Note, not all files are required, the point is that if these files are used
this is where they should be located.
ON THE CF CARD
Inside the MEDIA folder
Outside the MEDIA folder (“/” directory)
All content (.ts / .jpg, etc)
Data log files
Playlist file (.pll)
Firmware file (e.g. app.dn5)
Project file (.prj)
rsfactorydefault
Schedule.ini
Barcode.ini
Netcfg.ini
Dvsync.ini
Httpsync.ini

Page 19 of 21
6 Troubleshooting
Problem:
Check &
Correction:
Nothing is displayed on the screen:
First check that all parts of the system are connected and powered on.
Check that the display is getting a signal from the ViewStream 500.
Ensure that all media content are placed inside a “MEDIA” folder on the CF
card.
Ensure the media is compatible, see specifications.
Ensure that files are in a compatible format.
Problem:
Check &
Correction:
The display cannot fit the whole screen:
The output resolution currently set on ViewStream 500 may not be
supported by the monitor being used. (For example, display a 4:3 content
on a wide screen.) This may be compensated for using monitor settings to
scale the image or by reworking the media.
Problem:
Check &
Correction:
Video is jerky:
It is likely that the video is encoded at a data rate too high for the player or
the CF card. It is to recommend not using greater than 40Mb/s bit rate
(CBR – Constant Bit Rate) on the ViewStream 500. A high speed CF card
(100x or above) is recommend if playback HD video
If the video was encoded with VBR (Variable Bit Rate), make sure the peak
of bit rate should not exceed 40Mb/s.
Problem:
Check &
Correction:
Video is very blocky:
The SD video encoding settings are for a lower resolution. DVD settings
are recommended.
Original content source was low resolution
Problem:
Check &
Correction:
Audio playback is intermittent:
It is likely that the video is encoded at a data rate too high for the player. It
is to recommend not using greater than 40Mb/s CBR (Constant Bit rate) on
ViewStream 500. If the video was encoded with VBR (Variable Bit Rate),
make sure the peak of bit rate should not exceed 40Mb/s.
Problem:
Check &
Correction:
Video in the playlist does not play in accordance with the play sequence.
Make sure both the project (.prj) and playlist (.pll) files have been uploaded
on the player. Check if these two files were present in the USB memory
stick before activating a content update procedure.

Page 20 of 21
WARRANTY
The products are warranted against defects in workmanship and material for a period of three (3) year from the date
of purchase provided no modifications are made to it and it is operated under normal conditions and in compliance
with the instruction manual.
The warranty does not apply to:
Product that has been installed incorrectly, this specifically includes but is not limited to cases where
electrical short circuit is caused.
Product that has been altered or repaired except by the manufacturer (or with the manufacturer’s consent).
Product that has subjected to misuse, accidents, abuse, negligence or unusual stress whether physical or
electrical.
Ordinary wear and tear.
Except for the above express warranties, the manufacturer disclaims all warranties on products furnished hereunder,
including all implied warranties of merchantability and fitness for a particular application or purpose. The stated
express warranties are in lieu of all obligations or liabilities on the part of the manufacturer for damages, including but
not limited to special, indirect consequential damages arising out of or in connection with the use of or performance of
the products.
CAUTION
Whilst care has been taken to provide as much detail as possible for use of this product it cannot be relied upon as
an exhaustive source of information. This product is for use by suitably qualified persons who understand the nature
of the work they are doing and are able to take suitable precautions and design and produce a product that is safe
and meets regulatory requirements.
SAFETY INSTRUCTION
Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, laundry tub, in a wet
basement or near a swimming pool.
LIMITATION OF LIABILITY
The manufacturer’s liability for damages to customer or others resulting from the use of any product supplied
hereunder shall in no event exceed the purchase price of said product.
LICENSING REQUIREMENTS
Depending on the features desired, customer/purchaser may be required to obtain a license with the relevant
organizations.
TRADEMARKS
The following are trademarks of Digital View Ltd:
VIEWSTREAM 500