dynabook PORTEGE X30W-J User manual

[CONFIDENTIAL]
Dynabook Personal Computer
PORTÉGÉ X30W-J
dynabook V*/VZ*/VC* Series
Maintenance Manual
Rev.00 Oct. 2020 First issue
Rev.01 Mar. 2021 Addition of 5G/LTE information
Dynabook Inc.
File Number (960-941)

ii [CONFIDENTIAL] PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941)
Copyright
© 2021 Dynabook Inc. All rights reserved. Under the copyright laws, this manual cannot be
reproduced in any form without the prior written permission of Dynabook Inc. No patent
liability is assumed with respect to the use of the information contained herein.
Disclaimer
This manual has been validated and reviewed for accuracy. The instructions and descriptions
it contains are accurate for your computer at the time of this manual’s production. However,
succeeding computers and manuals are subject to change without notice. TOSHIBA assumes
no liability for damages incurred directly or indirectly from errors, omissions or
discrepancies between the computer and the manual.
Any references in this Guide to “TOSHIBA” shall mean Dynabook Inc. and/or its affiliates.
Trademarks
Intel, Intel logo, Thunderbolt, Thunderbolt logo are trademark of Intel Corporation or its
subsidiaries in the United States and/or other countries.
Microsoft, Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
The Bluetooth® word mark is a registered trademark owned by Bluetooth SIG, Inc.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are
registered trademarks or trademarks of HDMI Licensing LLC in the United States and other
countries.
DTS, the Symbol, & DTS and the Symbol together are registered trademarks and DTS Studio
Sound is a trademark of DTS, Inc.
Wi-Fi is a registered trademark of Wi-Fi Alliance.
USB Type-CTM and USB-CTM are trademarks of USB Implementers Forum.
Other trademarks and registered trademarks not listed above may be used in this manual.

PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941) [CONFIDENTIAL] iii
Preface
This maintenance manual describes how to perform hardware service maintenance for the
computer.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

iv [CONFIDENTIAL] PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941)
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the system unit and each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
FRUs.
Appendices The appendices describe the following:
Handling the LCD module
Board layout
Pin assignments
Keyboard Matrix
Key layout
Wiring diagrams
BIOS rewrite procedures
EC/KBC rewrite procedures
Reliability

PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941) [CONFIDENTIAL] v
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred

vi [CONFIDENTIAL] PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941)
Table of Contents
Chapter 1 Hardware Overview
1.1 Features ...........................................................................................................................1-1
1.2 SSD .................................................................................................................................1-9
1.3 Keyboard .......................................................................................................................1-12
1.4 TFT Color Display.........................................................................................................1-15
1.5 Web camera .............................................................. ....................................................1-16
1.6 Power Supply ................................................................................................................1-17
1.7 Batteries ...................................................................................... ..................................1-18
1.8 AC Adapter ...................................................................................................................1-20
1.9 Stylus pen.......................................................................................................................1-21
1.10 USB Type-C Adapter...................................................................................................1-24

PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941) [CONFIDENTIAL] vii
Chapter 2 Troubleshooting Procedures
2.1 Troubleshooting ............................................................................................................. 2-1
2.2 Troubleshooting Flowchart ............................................................................................ 2-3
2.3 Power Supply Troubleshooting ...................................................................................... 2-8
2.4 System Board Troubleshooting .................................................................................... 2-16
2.5 USB Troubleshooting ................................. ................................................................. 2-19
2.6 SSD Troubleshooting ................................................................................................... 2-21
2.7 Keyboard Troubleshooting ................................ .......................................................... 2-23
2.8 Touch Pad (Click pad) Troubleshooting .......................................................................2-24
2.9 Display (LCD, Touch panel) Troubleshooting .............................................................2-26
2.10 Optical Disk Drive Troubleshooting: Not used .... ..................................................... 2-28
2.11 LAN Troubleshooting: Not used ..................................................................... .......... 2-29
2.12 Wireless LAN +Bluetooth Troubleshooting .............................................................. 2-30
2.13 5G/LTE Troubleshooting ........................................................................................... 2-32
2.14 WiGig Troubleshooting: Not used ............................................................................. 2-35
2.15 Sound Troubleshooting .............................................................................................. 2-37
2.16 Memory media (SD Card) Slot Troubleshooting ....................................................... 2-39
2.17 Fingerprint sensor Troubleshooting ........................................................................... 2-40
2.18 Web camera (Front/Rear) Troubleshooting ............................................................... 2-43
2.19 HDMI port Troubleshooting ...................................................................................... 2-44
2.20 USB Type-C adapter Troubleshooting ......................................................... ............. 2-46

viii [CONFIDENTIAL] PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941)
Chapter 3 Tests and Diagnostics
3.1 Test program for maintenance.............................. ................................................................. 3-1
3.2 How to execute the test program .......................................................................................... 3-3
3.3 Entry of the DMI information.......................... ..................................................................... 3-6
3.4 Heatrun Test .......................................................................................................................... 3-8
3.5 Main Test Menu .................................................................................................................... 3-9
3.6 Memory Test ....................................................................................................................... 3-12
3.7 Hard disk/SSD Test ............................................................................................................. 3-13
3.8 Keyboard Test ..................................................................................................................... 3-16
3.9 LCD Panel Test ................................................................................................................... 3-17
3.10 Battery Charge Test ............................................................................................... ........... 3-19
3.11 FAN Test....... .................................................................................................................... 3-20
3.12 Log Utility ................ ........................................................................................................ 3-21
3.13 Wireless Module Test ....................................................................................................... 3-22
3.14 5G/LTE Test...................................................................................................................... 3-24
3.15 Sound Test......................................................................................................................... 3-25
3.16 SETUP .............................................................................................................................. 3-26
3.17 Sensor calibration tool ...................................................................................................... 3-34

PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941) [CONFIDENTIAL] ix
Chapter 4 Replacement Procedures
4.1 Overview............................................................................................................................ 4-1
4.2 SIM Card...........................................................................................................................4-13
4.3 Micro SD Card..................................................................................................................4-14
4.4 BASE ASSY.................................................................................................................... 4-15
4.5 BATTERY PACK ...........................................................................................................
4-20
4.6 SPEAKER.........................................................................................................................4-23
4.7 5G/LTE MODULE...........................................................................................................4-27
4.8 5G/LTE ANTENNA.........................................................................................................4-33
4.9 FAN ..................................................................................................................................4-40
4.10 SSD...................................................................................................................................4-42
4.11 HEAT SINK .....................................................................................................................4-44
4.12 SYSTEM BOARD............................................................................................................4-46
4.13 CLICK PAD .....................................................................................................................4-54
4.14 W-LAN ANTENNA.........................................................................................................4-57
4.15 LID BOARD.....................................................................................................................4-62
4.16 REAR CAMERA MODULE............................................................................................4-64
4.17 LCD FAT ASSY/COVER ASSY.....................................................................................4-66
4.18 KEYBOARD ....................................................................................................................4-68
4.19 LCD/CAMERA MODULE..............................................................................................4-72

x [CONFIDENTIAL] PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941)
Appendices
Appendix A Handling the LCD Module ...........................................................................A-1
Appendix B Board Layout ................................................................................................ B-1
Appendix C Pin Assignments............................................................................................ C-1
Appendix D Keyboard Matrix...........................................................................................D-1
Appendix E Key Layout.....................................................................................................E-1
Appendix F Wiring Diagrams............................................................................................F-1
Appendix G BIOS rewrite Procedures ..............................................................................G-1
Appendix H EC/KBC rewrite Procedures.........................................................................H-1
Appendix I Reliability........................................................................................................I-1

Chapter 1
Hardware Overview

1 Hardware Overview
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1 Hardware Overview
PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941) [CONFIDENTIAL] 1-iii
Chapter 1 Contents
1.1 Features......................................................................................................................1-1
1.2 SSD............................................................................................................................1-9
1.3 Keyboard..................................................................................................................1-12
1.4 TFT Color Display...................................................................................................1-15
1.5 Web camera .............................................................................................................1-16
1.6 Power Supply...........................................................................................................1-17
1.7 Batteries ...................................................................................................................1-18
1.7.1 Main Battery.......................................................................................1-18
1.7.2 Battery Charging Control...................................................................1-19
1.8 AC Adapter..............................................................................................................1-20
1.9 Stylus pen.................................................................................................................1-21
1.10 USB Type-C Adapter...............................................................................................1-24

1 Hardware Overview
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Figures
Figure 1-1 Appearance and each unit position ....................................................................1-1
Figure 1-2 Board connection diagram ..................................................................................1-4
Figure 1-3 System block diagram.........................................................................................1-5
Figure 1-4 US keyboard layout............................................................................................1-12
Figure 1-5 LCD module.......................................................................................................1-15
Tables
Table 1-1 M.2 PCIe SSD specifications..............................................................................1-9
Table 1-2 Keyboard specifications .....................................................................................1-13
Table 1-3 LCD module specifications................................................................................1-15
Table 1-4 Web camera module specifications (Front)........................................................1-16
Table 1-5 Web camera module specifications (Rear).........................................................1-16
Table 1-6 Battery specifications .........................................................................................1-18
Table 1-7 Time required for charges ..................................................................................1-19
Table 1-8 Data preservation time........................................................................................1-19
Table 1-9 AC adapter specifications...................................................................................1-20
Table 1-10 Stylus pen specifications ..................................................................................1-21
Table 1-11 USB Type-C adapter specifications .................................................................1-24

1 Hardware Overview
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1.1 Features
This model belongs to a convertible type PC and realizes 3 styles, clamshell, flat and tablet,
at use.
The following shows each unit position and system unit configuration of this model.
Front view
Figure 1-1 Appearance and each unit position (1)

1 Hardware Overview
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Back view
Left side
Right side
Figure 1-1 Appearance and each unit position (2)

1 Hardware Overview
PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941) [CONFIDENTIAL] 1-3
Underside
Figure 1-1 Appearance and each unit position (3)

1 Hardware Overview
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Figure 1-2 Board connection diagram

1 Hardware Overview
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Figure 1-3 System block diagram

1 Hardware Overview
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This computer incorporates the following features/major components. The configuration
depends on the model. Refer to the Parts List for the configuration of each model and options.
Microprocessor
This chip incorporates the CPU, chipset and graphics functions in it. The PC
comes with one of the following CPU:
Core Frequency L3 Cache
Size Turbo Number of cores /threads
Tigerlake Core i7-1185G7
vPro 12MB 4.80GHz 4/8
Tigerlake Core i7-1165G7 12MB 4.70GHz 4/8
Tigerlake Core i5-1145G7
vPro 8MB 4.40GHz 4/8
Tigerlake Core i5-1135G7 8MB 4.20GHz 4/8
Memory
Memory module in 16GB, 32GB or 64GB size of LDDR4-4266 is mounted on the board.
SSD
The computer is equipped with one of the following storage devices:
M.2 PCIe SSD: 256GB/512GB/1T/2T/512G Optane/1T Optane
Display
The computer has a 13.3-inch FHD with AG (Anti-glare) sheet as the display.
Capacitive-type touch panel supporting 10 points multi-finger is mounted by direct-
bonding.
Touch pen
On some models, a rechargeable touch pen or entry pen (with dry-cell battery) is bundled.
Keyboard
The keyboard is the frameless keyboard in B5-size. The back light is supported.
Touch Pad (Click pad)
A click pad supporting gesture control function is mounted in the palm rest.
Rev.01