E.C.A. PHOENIX PH HM 11 Operating manual

PHOENIX PH HM 11LT/MIN
WATER HEATER
User And Installation
Manual

1
CONTENTS
INTRODUCTION ..................................................................................................................................... 2
WARRANTY AND SERVICE................................................................................................................... 2
SYMBOLS ............................................................................................................................................... 2
SAFETY RULES AND WARNINGS ........................................................................................................ 3
INSTALLATION ....................................................................................................................................... 3
Installation of the Systyem................................................................................................................... 3
Installation of Gas Water Heater ......................................................................................................... 3
COMISSIONING...................................................................................................................................... 3
OPERATION AND MAINTENANCE........................................................................................................ 4
PRODUCT ............................................................................................................................................... 4
General Specifications......................................................................................................................... 4
Product Notation .................................................................................................................................. 5
Technical Data..................................................................................................................................... 5
Electrical Board Circuit Diagram.......................................................................................................... 5
Components ........................................................................................................................................ 6
PACKAGING ........................................................................................................................................... 6
INSTALLATION AND CONNECTIONS................................................................................................... 7
Selecting the Suitable Place for Installation ........................................................................................ 7
CONNECTIONS ...................................................................................................................................... 8
Flue Connections................................................................................................................................. 8
Horizontal Flue Connections ............................................................................................................... 9
Vertical Flue Connections.................................................................................................................. 11
Chimney Lenght Setting Definitions: .................................................................................................. 12
Gas and Water Connections ............................................................................................................. 12
Electrical Connections ....................................................................................................................... 13
START-UP............................................................................................................................................. 13
Final Checks And Operations Before Start-up .................................................................................. 13
CONTROL PANEL ................................................................................................................................ 14
ON/OFF & Temperature Setting Knob Functions.............................................................................. 14
LCD Display....................................................................................................................................... 14
On Mode: ........................................................................................................................................... 15
OFF Mode:......................................................................................................................................... 15
Frost Protection (Ante-Freeze Function) ........................................................................................... 15
TROUBLESHOOTING .......................................................................................................................... 16

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INTRODUCTION
First of all, we would like to thank you for choosing an E.C.A. gas water heater.
E.C.A. Phoenix gas water heaters are designed to accomodate the domestic hot water needs in a safe and
comfortable way.
Information about installation and operation of Phoenix gas water heaters are provided in this manual.
Technical specifications, choosing the right place to install, water, gas, flue and electrical connections,
maintenence information and a list of possible errors are given in detail. For utilizing your gas water heater’s
complete features and to use your appliance safely for a long time, please read the manual carefully.
Please keep all the documents that come with your appliance for future reference.
WARRANTY AND SERVICE
• All repairs and annual maintenances must be done by an authorized technical services. If the instructions and
warnings from the installation manual are followed, this boiler has 3 years of warranty for the failures related
to the manufacturing and materials.
•Start-up must be done by an authorized technical service. For the warranty to be valid, warranty documents
must be filled and stamped by the service during start-up.
• This E.C.A. product does not require repairment under normal working conditions. But if you need any
assistance, you can call service company. For the warranty to be valid, all maintenance and repairs must be
done by an authorized technical service personnel.
•Authorized technical services list are provided seperately with your appliance.
• The default life time of boilers are 10 years according to the Ministry of Science, Industry and Technology.
• This appliance conforms the related regulations about the limitation of hazardous materials in electric and
electronic devices. Does not contain polychlorinated biphenyl, asbestos or mercury.
SYMBOLS
Symbols below are placed within the manual to indicate important points about the usage and working of the
appliance. Meaning of these symbols are given below.
CAUTION: Indicates the possibility of pecuniary or functional loss
DANGER: Indicates the possibility of health and safety loss.
INFORMATON: Indicates the information that should be considered by the user.
SERVICE: Indicates the situations that must not be interfered by the user, the
technical service should be contacted.

3
SAFETY RULES AND WARNINGS
If there is a natural gas smell;
Shut off the gas valve of the appliance and all of your gas burning appliance
Shut off and put out your oven, stove, cooker etc.
Do not light matches, lighters etc, put out your cigarettes.
Open all your windows and door and ventilate the room.
Do not switch on your electrical devices and do not touch the plugs.
Shut off the gas valves at the building entrances.
Do not use phones in the environments that have a gas smell.
Call the gas company and inform the closest technical service.
Do not put or use flammable materials near your appliance.
Keep materials like water, foam etc. away from electrical connections during cleanup, maintenance etc.
Do not block ventilation outlets in your boiler room.
INSTALLATION
Installation of the Systyem
• Before the installation of your gas water heater, natural gas and domestic hot water pipings must be ready.
Natural gas pipings must be designed, approved and done by a qualified engineering office. All these must be
done and paid by the user.
•The appliance must be connected to a grounded plug with 230V AC, 50 Hz supply.
• Any dirt, blockages, welding residuals, burr, flug etc. particules left inside the pipes will affect the gas water
heater’s performance. These residuals will cause gas water heater to overheat, noisy operating etc. Any
damage or failure caused by unfit piping system is out of warranty coverage.
Installation of Gas Water Heater
•Installation of this gas water heater must be done by a authorized technical service according to the
information (placement, flue connections etc.) presented by the standartds and authorized gas companies.
After the installation, installer must make sure that user has given the user manual and give all the necessary
information about the boiler and related safety equipments.
•Gas water heater must be installed in a manner that the appliance should not be in direct contact with water
vapor, detergent vapor or similar chemicals.
•Flue connections must not be tampered with without consulting to the authorized technical service.
The appliance will not be in use until winter season, water inside the gas water
heater should be drained to prevent freezing.
The appliance should not be used above 2000m altitude above sea level.
Do not install the appliance where it will be affected by direct sunlight. Sun beams
can cause discoloration on the outer surfaces of the appliance.
COMISSIONING
•Start-up of the appliance must be done by the authorized service. Natural gas usage must be approved by the
related gas company prior to the start-up.
•The gas type (natural gas), inlet gas pressure (mbar), maximum water pressure (bar) and electrical nominal
voltage (V) values on the information label must be checked with the local conditions.
• After the installation of the appliance, please ask your authorized service personnel to give information about
the operation and safety equipments of the appliance.

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OPERATION AND MAINTENANCE
•Please be wary of the warnings in the installation and user manual. That way, any danger caused by false
operation could be prevented.
• For the longevity and high performance of your appliance, maintenance once a year is advised. Maintenance
is under the scope of appliance’s warranty and must be done by the authorized technical services.
• Outer surfaces of the appliance must be cleaned with a damp cloth without using any chemical substances.
Usage of chemicals like detergents etc. could cause rust and scratches.
Danger: Any person who is not capable in physical, sensory or emoitonal aspect
(including children) shall not operate the appliance without observation.
Danger: This appliance is not suitable for use by the people who is not capable in
physical, sensory or emotional aspects without observation and information of the
people responsible for the appliance. Children should not tamper with the device.
Any unauthorized usage that does not fit the purpose of the device could cause
danger to the people and the environment.
PRODUCT
General Specifications
This is a room sealed fan assisted gas water heater with electronic direct ignition and ionisation safety. The
water heater supplied for use with Natural Gas. The water heater has space saving design which provides easy
servicing and maintenance. It has also a elegant appearance with compact dimensions (654x352x268 mm).
Microcontroller board provides all the functionality and safety of the water heater.
Burner, is made of stainless steel, withstands thermal stress. Burner performs silently and provides efficient
and clean combustion as a result of the homogeneous dispersion of gas. Heat exchanger is made of copper and
designed for thermal shock absorbing. It has long life, high productivity and is non-calcerous as well.
Functions and the safety of the appliance is provided by the control mainboard. Mainboard controls the gas
valve, burner and flow sensor. Flame in the burner is always checked via ionization electrode and can be
observed by the flame symbol om the screen.
Thanks to the single button, ease of use and ergonomically control of mainboard is provided for the end users.
With a backlighted wide black LCD screen shows information about working situation, set points of water
temperature, real time water temperature, fault codes and service parameters.
Safety measurements on the appliance assures both your safety and the safety of the appliance. These safety
measurements are as follows;
• Flue Gas Safety (Bad combustion prevention)
• Flame Loss Safety (Flame availability check with ionisation electrode)
• Overheating Water Temperature Safety (85 °C)
• NTC Overheating Safety (71 °C)
• Low Voltage Safety (170 VAC)
• Fan Rpm Control via Hall Effect Sensor Signals.
• Prevention of Dry Combustion Thanks to the Flow Sensor. (Combustion is not allowed belove 2,5lt/min
water flowrate)
• Frost Protection (5°C Electrical supply to the boiler must be maintened in order to frost protection to work)
• Overload Working Safety (system off, factory setting is 6 hours continious operation)

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Product Notation
Notation
Description
Phoenix PH HM 11
E.C.A. Phoenix Gas Water Heater
Table 1
Technical Data
PH11HM
Unit
Category
l2H, l2E
Gas Type
Natural Gas
Power
Min. Heat. Power (Pmin)
7,37
kW
Maks Heat. Power (Pmaks)
18,94
kW
Min. Load (Qmin)
8,5
kW
Nominal Load (Qmax)
22
kW
Gas Consumption
Max. Gas Flowrate
2,28
m3/h
Min. Gas Flowrate
0,9
m3/h
Gas Inlet Pressure
Natural Gas
20
mbar
Domestic Hot Water
Minimum Water Flowrate
2,5
lt/min.
Maksimum Water Flowrate
11 (Δt=25)
lt/min.
Minimum Operation Pressure
0,2 bar
bar
Max. Operation Pressure
10 bar
bar
Temperature Setting Range
35-60
⁰C
General
Electrical Supply
230V- 50Hz
VAC/ Hz
Electrical Consumption
35
W
NOx Class
6
Dimensions (HxWxD)
654x352x268
mm
Weight (net)
16
kg
Table
*Gas consumption based on, Natural gas: Hu=9,59 kWh/m3
Electrical Board Circuit Diagram
Figure1- Electronic Board Circuit Diagram

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Components
Figure2- Components
1-Fan with Hhall Effect Sensor
7- Ignition and Ionisation Electrode
2-Heat Exchanger
8-Overheating Safety Switch
3-Water Cooled Low NOx Burner
9-NTC Sensor
4-Electronic Gas Valve
10-Burner Inlet Pipe
5-Control Panel
11-Water Outlet Pipe
6-Flow Sensor
12-Water Inlet Pipe
PACKAGING
CAUTION: Warnings on the packaging must be followed during transportation and
storage
The appliance is delivered in a 760x440x330 mm carton box with 2 pieces of styrofoams supporting the
appliance.
Parts required for the
installation of the product (Wall
hanging bracket, 3 gaskets for
water and gas connection, 3 wall
plugs for screws) is provided in
the package
6
2
1
3
10
11
5 4
8
9
12
7
Figure 3- Product Packaging Concept

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INSTALLATION AND CONNECTIONS
Selecting the Suitable Place for Installation
The appliance must be installed in accordance with gas safety regulations and relevant standards.
Additionally, the clearances around the boiler should be as shown in fig. 4 in order to make service,
maintenance and usage easier.
a) b)
Figure 4- iIndication minumum clearances from the ceiling and the sides.
The appliance should be mounted against a closed wall. The outer surface of the water heater do not exceed
85°C in maximum running mode so do not take additional precautions againts constructional materials
(combustible materials)
Danger: Do not block the air vents which provide fresh air to the installation room
Danger: The water heater location and air/flue terminal position must obey national
and local requirements, gas safety regulations and relevant standarts.
The water heater is not suitable for external installation. It should be within in the building.
In case of gas leakage, it is necessary to vent the installation room according to national and local
requirements, although the water heaters are independent of room volume and ventilation.
The air/flue terminal must be exposed to the external air and allow free passage of air cross it at all times.
The minimum acceptable dimensions from the terminal to obstructions and ventilation openings must obey
national and local requirements.
The air/flue ducts should be fitted at a slight 2⁰ or 3⁰ downwards incline to prevent any water or
condensation from entering the combustion chamber.

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Hanging the Appliance to the Wall
E.C.A. Phoenix gas water heater must be hung to a brick wall with the supplied hanging bracket.
Figure 5- Hanging bracket
For installation:
Take measurement from the back side of the boiler to make sure that the holes are in line and horizontal.
Mark the hole places on the wall.
Drill the holes and put in the wall plugs.
Fix the hanging bracket to the wall using the provided screws.
Hang the boiler to the hanging bracket.
It is important that the hanging parts should be fixed to the wall properly to endure the weight of the
appliance.
CONNECTIONS
Flue Connections
E.C.A. Phonex gas water heates are designed to work with C-type flues to provide the air required for burning
from out of boiler room. During flue connections tightness gaskets should be mounted correctly to prevent flue
gas leakage to the fresh air intake.
Hanging bracket
ALLOWABLE POSITION DISTANCE
(cm) ALLOWABLE POSITION DISTANCE (cm)
A - Below a window 60 G - Beside an horizontal or a vertical pipe 60
B - Below an air vent 60 H - An outer corner of the building 30
C - Below a rain channel 30 I - An inner corner of the building 100
D - Below balcony 30 L - From the floor 180
E - Beside a window 40 M - Vertical distance between two chimney outlets 150
F - Beside an air vent 60 N - Horizontal distance between two chimney outlets 100
Figure 6- Distances for Flue Outlets

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Horizontal Flue Connections
Air/flue kit consists of the following parts:
Apart from the water heater package, a standard concentric air/flue kit is given with a cardboard box.
a) 90⁰ Concentric elbow with flange (φ60/100mm),
Flat sealing ring
Sealing ring, Viton (φ60mm)
Sealing ring, Silicone (φ100mm)
b) Concentric terminal, L=860mm, (φ60/100mm)
Inner and outer flanges, 2 pieces (φ100mm)
Figure 7–Horizontal Flue Kit
The air/flue ducts should be fitted at a slight % 2 or 3 downwards incline to prevent any water or condensation
from entering the heater,
If the air/flue kit length is insufficient, additional flue accessories should be ordered through qualified service.
Do not use any other type / brand name of flue parts.
Horizontal air/flue kit accessories (fig.7) :
a) Concentric extension, L=500 mm, φ60/100 mm (7006902786)
Concentric extension, L=1000 mm, φ60/100 mm (7006902787)
b) 90⁰ Concentric elbow, φ60/100 mm (7006902785)
c) 45⁰ Concentric elbow, φ60/100 mm (7006902784)
Figure 8. Flue Types
The total length of horizontal air/flue system must not exceed 4 m. Furthermore, each extra 90⁰ concentric
elbow or two pieces of 45⁰ concentric elbow decreases the maximum length 1m (fig. 9). The maximum number
of 90⁰ elbow to be used is 3.

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c)
Figure 9 - Flue Assembly Types
b)
a)
Vertical Flue Connections
1. Vertical Flue Kit (Ø60/100mm) (7006902326)
2. Vertical Flue Adapter (Ø60/100mm) (7006901413)
3. Extension Pipe 500mm / 1000mm (Ø60/100mm) (7006901415)/(7006901416)
4. 45° Elbow (Ø60/100mm) (7006901420)
5. 90° Elbow (Ø60/100mm) (7006901421)
Figure 10 - Vertical Flue Types

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Figure 11 - Vertical Flue Assembly Type
5m
3m
Chimney Lenght Setting Definitions:
Depending on the flue lenght configuration there is a parameter defined to control fan speed to have the
best efficiency and emmission values of combustun. As the installation completed, this parameter must be set
by an authorized service technician at start-up. This setting is needed only for the start-up of gas water heater,
changing chimney lenghts of installation and changing the electronic board.
Product Elbow L (m) Lmax (m) P11 Parameter
Setting value
PHOENIX PH HM 11
1x90⁰ ≤ 1
4 4
1x90⁰ 1< ≤ 2
1x90⁰ 2< ≤ 3
1x90⁰ 3< ≤ 4
2x90⁰ ≤ 1
3 3 2x90⁰ 1< ≤ 2
2x90⁰ 2< ≤ 3
3x90⁰ ≤ 1 2 2
3x90⁰ 1< ≤ 2
Table 3
Serviceman must save the flue lenght info. When switch on the power at first time,
"FA" symbol is seemed on the screen with fan icon. Serviceman can change the
flue lenght value by rotating the button. For saving the value, serviceman must push
the button and wait until blink fan icon.
Caution: Any flue kit restrictor must not used.

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Gas and Water Connections
Water & gas connections distance between the pipes’ connections are shown in fig. 12.
Figure 12
A suitable valve should be mounted on the gas inlet and the water circuits. In addition, a water filter should
be mounted on cold water (1/2”) inlet.
The connection between the appliance and gas supply must be made with a flexible pipe.
Electrical Connections
Danger: When making electrical connections, make sure that there is no charge in
the electrical line.
Danger: Appliance must be connected to a grounded 230V AC, 50 Hz plug. If the
supply cable is damaged, it should be replaced by E.C.A. authorized services.
Danger: A 2A double pole breaker with minimum 3mm contact clearance mut be
used for electrical connection of the boiler.
Danger: Electrical connections for the fixed wiring, cable and conduit entries shall be
suitable for cables having a maximum overall dimension 14mm for cables or 16mm
for conduits.
Supply cable of the appliance must be connected to a grounded plug that can supply the required voltage
(230V AC, 50 Hz). Mainboard failures due to voltage fluctations and unfit grounding is not covered by warranty.
START-UP
Final Checks And Operations Before Start-up
Open hot water tap to check the water circuit. Check any leakage water pipes. Check whether flue kit is
comprised of original parts or not according to the instructions and regulations.
In addition,
Electricity connections of the heater must be earthed and suitable with main supply conditions.
(230 Vac-50 Hz).
Gas supply must be checked by the qualified gas company. Call qualified service to heater start-up after all
these processes are completed.
Caution: The start-up must be performed certainly by an authorized person.
Caution: After the start-up, you should request information about operating the
water heater and safety precautions from qualified person.
Caution: Authorized service technician must check the installation placement is
according to the standarts and instructions.

13
CONTROL PANEL
The control panel shown in fig. 13 consists of the following parts as detailed below.
Figure 13 - Control Panel
ON/OFF & Temperature Setting Knob Functions
a) The appliance is turned ON/OFF using the knob by pushing it.
b) Set the water temperature between 35 °C and 60 °C by rotating.
c) Reset the appliance if the error cause a lock out condition by pushing 3 seconds under fault condition.
d) Auto or Manuel calibration adjustment. (for authorized technical person)
e) Entering parameters menu and parameter adjustment. (for authorized technical person)
LCD Display
Water heater functions, water temperature (set and actual values), fault/error conditions can be seen on LCD
(Fig14)
Figure 14 - LCD Screen
Fan symbol: Shown in case choosing the flue lenght value.
Failure symbol: Shown in case error conditions.
Single Button
(Rotate&Push)
Black LCD Screen
Temperature
Digits
Flame symbol: Indicates flame avaibility.
If thermal load is below %50 then only one segment is shown.
Solar panel symbol: Indicates solar connections.
Tap symbol: Indicates water flow.
C symblol: Indicates actual temperature measurement.

14
On Mode:
Pushing the button screen will be activated automatically.
In case an error, AL and the referance fault code apears on the screen alternately. Reseting the fault, you must
keep pushing the button 3 seconds, when RESET letter starts blinking you can leave pushing the button. If the
fault does not dissappear after reset you can read troubleshooting or you can call an authorized service
technician.
OFF Mode:
Double dashe is shown on the screen after closing the gas water heater by pushing the button.
1 minute later double dash disappears.
Frost Protection (Ante-Freeze Function)
The appliance goes on and off automatically depending on actual water temperature values measured by the
water temperature sensor for protecting water circuit against freezing.
If the water sensor measures a low water temperature in the system (less than 5 °C ), the frost protection is
activated. When the water temperature goes above 15 °C the frost protection is deactivated.
CAUTION: The electricity and gas valve must be open to activate the frost protection.

15
TROUBLESHOOTING
ERROR CODE POSSIBLE CAUSE SOLUTION
ON/OFF boiler is not started. Electrical supply is not provided.
Check the plug.
If it is OK, call an authorized service.
AL01
Flame loss fault Call an authorized service
AL07
DHW Solar sensor fault Cable connection fault. Call an authorized service
AL11
Gas valve parasite fault Electronic board is damaged. Call an authorized service
AL37
Low voltage supply fault Voltage supply is out of the limits Call an authorized service
AL41
Loss of flame for more than 6 consecutive
times fault
Wrong installation of gas water heater Call an authorized service
AL62
Calibration request fault Call an authorized service
AL72
NTC Measurement fault NTC is not placed well Call an authorized service
AL81
Bad combustion at start-up Bad combustion at start-up Check the chimney inlet and outlet. If the error
continues, call an authorized service.
AL82
Bad combustion fault Bad combustion. Check the chimney inlet and outlet. If the error
continues, call an authorized service.
AL83
Temporary bad combustion warning
Recirculation due to extraordinary
windy weather conditions. Fault disappears automatically.
FX
Long-term fault.
If the temperature measured by DHW NTC
sensor is lower than 3°C
this fault occurs.
Call an authorized service
Product specifications are subject to change without notice. ALL RIGHTS RESERVED
AL02 Overheating
fault Overheating cable is cut off Call an authorized service
Cable connection fault.
AL06
NTC fault Cable connection fault. Call an authorized service
AL40
Frequency measurement fault Call an authorized service
AL42
Button fault Call an authorized service
AL43
OT Communicaiton Anomally Call an authorized service
AL44
Anomaly triggered for gas valve no
flame time-out
Call an authorized service
AL70
DHW Solar sensor overheating fault Call an authorized service
AL80
SGV Drive fault Call an authorized service
AL84
Temporary combustion fault Call an authorized service
AL12
Gas valve cable fault Gas valve cable is damaged. Call an authorized service
AL28
Non-resettable lock-out
The 6 allowed lock-outs have been
exceeded Call an authorized service
Cable connection fault.
Gas valve fault.
Cable connection fault.
NTC is not placed well
Cable connection fault.
Bad combustion.
AL86
Fan hall effect sensor fault Call an authorized service
Fan hall effect sensor cable is
disconnected.
AL98
Software fault Call an authorized service
AL99
Generic anomaly fault Call an authorized service
FE
Frost protection Call an authorized service

16
E.C.A.
PHOENIX PH HM
11LT/MIN WATER HEATER
XL
A
15
18,94
35-60
48,3
All specifıc precautions for
installation, assembly and
maintanence are described in the
installation and service manual.
81,5
INFORMATIONS ABOUT EU REGULATIONS NO 812/2013
(PHOENIX PH HM 11LT/MIN WATER HEATER)
Product Fiches and Package Label Calculations
1. PRODUCT FICHES
Product fıche for combination boilers as required by EU regulations No 812/2013
Supplier's name or trademark
Supplier's model identifıer
Water heating load profile
Efficiency Class - Water heating
Annual electric consumotion -
Water heating
Rated heat output (Prated)
Temperature Setting Range
Sound Power Level Lwa indoors
Specifıc precautions for assembly,
installation and maintanence
Energy efficiency - Water heating
PHOENIX PH HM 11 LT/MIN WATER HEATER Units MODEL
ºC

18

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PRODUCTION
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Organize Sanayi Bölgesi 3. Kısım
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Fax : [phone]
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SALES
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Sisli / ISTANBUL
Tel. : [phone]
Fax : [phone]
email: [e-mail] www.emas.com.tr
SERVICE
EMAR A.S. SERVIS MÜDÜRLÜGÜ
Esentepe Mah. Kasap Sok. No:15/1 34394
Sisli / ISTANBUL
Tel. : [phone] (pbx)
Fax : [phone]
email: em[email protected].tr www.emarservis.com.tr
E.C.A. Call Center: 444 0 322
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ARE SUBSIDIARIES OF ELGINKAN GROUP.
7006172075-0.1