Eagle Eye H.264 NETWORK CAMERA User manual

Powerful Remote Surveillance
Distance makes no difference
To Our Valuable Customers,
Thank you for choosing this product. You’ll be amazed by those useful
functions this product provides, especially for the powerful mobile
surveillance support.
Remote access via different platforms is widely supported:
EagleEyes
a) For mobile platforms, iPhone®, BlackBerry®,
Nokia® Symbian®, Windows® Mobile & Android™
are available with our self-developed and free
program, EagleEyes, installed.
b) For web browsers, Internet Explorer®, Mozilla®
Firefox®, Safari®, Google Chrome™ and Opera are
supported.
c) Apple’s media player, QuickTime®, is also one tool
you can use.
To monitor and control multiple network devices, you can also install our
free CMS software provided within the CD manual.
To know more about our mobile phone program, “EagleEyes”, and where to
download, please visit:
http://www.eagleeyescctv.com
To know more about feature applications, please visit:
www.eagleeyescctv.com/video
To know what’s new for our products, please visit:
www.eagleeyescctv.com/facebook
To seek for technical support, please contact:
[email protected]
To give us your precious suggestions and comments, please contact:
[email protected]

N211_211V_system_V1.0
H.264 NETWORK CAMERA
USER MANUAL
Please read instructions thoroughly before operation and retain it for future reference.

Firmware: 1076-1017-1034-1007
IMPORTANT SAFEGUARD
All lead-free products offered by the company comply with the requirements of the
European law on the Restriction of Hazardous Substances (RoHS) directive, which means
our manufacture processes and products are strictly “lead-free” and without the hazardous
substances cited in the directive.
The crossed-out wheeled bin mark symbolizes that within the European Union the product
must be collected separately at the product end-of-life. This applies to your product and
any peripherals marked with this symbol. Do not dispose of these products as unsorted
municipal waste. Contact your local dealer for procedures for recycling this equipment.
Disclaimer
We reserve the right to revise or remove any content in this manual at any time. We do not warrant or assume
any legal liability or responsibility for the accuracy, completeness, or usefulness of this manual. The content of
this manual is subject to change without notice.
Grounding
This is a Safety Class 1 Product (provided with a protective earthing ground incorporated in the power cord).
The mains plug shall only be inserted in a socket outlet provided with a protective earth contact. Any
interruption of the protective conductor inside or outside of the instrument is likely to make the instrument
dangerous. Intentional interruption is prohibited.
Water & Moisture
Do not expose this product to dripping or splashing and that no objects filled with liquids, such as vases, shall
be placed on the product.
Trademark Acknowledgements
iPhone® is the registered trademark of Apple Inc.
BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and
are registered and/or used in the U.S. and countries around the world. Used under license from Research In
Motion Limited.
Android™ is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
Microsoft, Windows, Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera, QuickTime, Windows
Mobile & Symbian mentioned in this document are the registered trademarks of their respective holders.
MPEG4 Licensing
THIS PRODUCT IS LICENSED UNDER THE MPEG4 VISUAL PATENT PORTFOLIO LICENSE FOR
THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN
COMPLIANCE WITH THE MPEG4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING
MPEG4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND
NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY
MPEG LA TO PROVIDE MPEG4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY
OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL
AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE
HTTP://WWW.MPEGLA.COM.
GPL Licensing
This product contains codes which are developed by Third-Party-Companies and which
are subject to the GNU General Public License (“GPL”) or the GNU Lesser Public License
(“LGPL”).
The GPL Code used in this product is released without warranty and is subject to the
copyright of the corresponding author.
Further source codes which are subject to the GPL-licenses are available upon request.
We are pleased to provide our modifications to the Linux Kernel, as well as a few new
commands, and some tools to get you into the code. The codes are provided on the FTP
site, and please download them from the following site or you can refer to your distributor:
http://download.dvrtw.com.tw/GPL/076D_Series/arm-linux-2.6.tar.gz

TABLE OF CONTENTS
1. OVERVIEW..........................................................................................................................................1
1.1 Product Features....................................................................................................................................... 1
1.2 Package Content....................................................................................................................................... 1
1.3 Hardware Overview................................................................................................................................... 1
1.4 Rear Panel ................................................................................................................................................ 2
2. BEFORE USING THE NETWORK CAMERA ......................................................................................3
3. ACCESSING THE CAMERA VIA VIDEO VIEWER ..............................................................................4
3.1 Accessing the camera ............................................................................................................................... 4
3.2 Control panel overview.............................................................................................................................. 4
3.2.1 Simplified Version (Default)..............................................................................................................................4
3.2.2 Full Function Version........................................................................................................................................5
3.2.3 Main Button Overview ......................................................................................................................................5
3.3 Frequently-used functions......................................................................................................................... 6
3.3.1 Record..............................................................................................................................................................6
3.3.2 Playback...........................................................................................................................................................6
3.3.3 Firmware Upgrade ...........................................................................................................................................7
3.3.4 E-Map...............................................................................................................................................................7
4. ACCESSING THE CAMERA VIA WEB BROWSER...........................................................................12
4.1 Accessing the camera ............................................................................................................................. 12
4.2 Control panel overview............................................................................................................................ 13
4.2.1 Live View Panel..............................................................................................................................................13
4.2.2 System Configuration Panel...........................................................................................................................14
4.3 Network ................................................................................................................................................... 15
4.3.1 Network ..........................................................................................................................................................15
4.3.2 QoS ................................................................................................................................................................15
4.3.3 DDNS .............................................................................................................................................................15
4.3.4 SNTP..............................................................................................................................................................15
4.3.5 FTP.................................................................................................................................................................16
4.3.6 MAIL ...............................................................................................................................................................16
4.3.7 SMS................................................................................................................................................................17
4.3.8 Filter ...............................................................................................................................................................17
4.3.9 UPnP / Bonjour...............................................................................................................................................18
4.4 Camera.................................................................................................................................................... 19
4.4.1 Color...............................................................................................................................................................19
4.4.2 Time................................................................................................................................................................19
4.5 General.................................................................................................................................................... 20
4.5.1 General...........................................................................................................................................................20
4.5.2 Server Log......................................................................................................................................................20
4.5.3 Online .............................................................................................................................................................20
4.5.4 Account...........................................................................................................................................................21
4.5.5 Trigger ............................................................................................................................................................21
4.5.6 Video ..............................................................................................................................................................22
4.5.7 Google Maps ..................................................................................................................................................23
4.5.8 Upgrade..........................................................................................................................................................23
APPENDIX 1 PRODUCT SPECIFICATIONS.........................................................................................25
APPENDIX 2 API ID APPLICATION FOR SMS MESSAGING...............................................................26
APPENDIX 3 BIT RATE TABLE FOR REFERENCE .............................................................................28

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1. OVERVIEW
1.1 Product Features
 Powerful Remote Surveillance on Multiple Mobile Platforms
-- For mobile device platforms, iPad®, iPod®, iPhone®, BlackBerry®, Nokia® Symbian,
Windows® Mobile & Android™ (with their built-in web browsers or EagleEyes)
-- For web browsers, Internet Explorer®, Mozilla Firefox®, Apple® Safari®,
Google Chrome™ and Opera
-- For operating systems, Windows & Mac
-- For multiple device control, our CMS software, Video Viewer, is provided for free
 Low-latency video streaming with H.264 compression format for sharp and clear images
 Hybrid digital / analog video output
 It is friendly to use by wizard with browser
 Motion detection
 Free CMS software with E-Map for multiple devices control & surveillance
 (AVN211V Only) ONVIF standard supported to simplify system integration
1.2 Package Content
□Network camera □RJ45 network cable
□Installation Guide □Adapter
□CD-ROM disc (including user manuals & CMS
software “Video Viewer”) □Bracket
1.3 Hardware Overview

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1.4 Rear Panel
CONNECTOR / BUTTON DESCRIPTION
Reset Default This button is hidden in the pinhole. Press and hold the reset button until the
network camera rebooted. This will reset all parameters, including the IP address
to factory default settings.
Power Indicator When the camera is power-supplied, this indicator will be on as red.
Video Output Connect to the video input connector of your monitor with a video cable (i.e. a RCA
cable with the BNC connector, or a coaxial cable for video output.
* The video cable is optional.
LAN Connect the camera to the network with the supplied RJ45 cable.
Power Connector Connect the DC 12V adapter for power supply.

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2. BEFORE USING THE NETWORK CAMERA
This network camera can be accessed via our supplied CMS software “Video Viewer”, the web
browser (such as “Microsoft Internet Explorer” or “Mozilla Firefox”), and smart phones with our
self-developed program “EagleEyes” installed depending on different using situations.
Note: For details about accessing network cameras via smart phones, please refer to
http://www.eagleeyescctv.com.
Before using the network camera, make sure:
1) You have installed the supplied CMS software, “Video Viewer”, or a web browser.
2) You have configured the network settings, and the network connection is fine.
 To check or configure up to 16 surveillance devices simultaneously with the record function, please use
“Video Viewer”.
For details about using Video Viewer, please refer to “3. ACCESSING THE CAMERA VIA VIDEO
VIEWER” at page 4.
Note: You may also download its complete user manual from the link below for reference:
www.surveillance-download.com/user/CMS.pdf.
 To check or configure this network camera only, it’s recommended to use the web browser, such as
“Microsoft Internet Explorer” or “Mozilla Firefox”.
For details about using the web browser, please refer to “4. ACCESSING THE CAMERA VIA WEB
BROWSER” at page 12.

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3. ACCESSING THE CAMERA VIA VIDEO VIEWER
3.1 Accessing the camera
Step1:Double-click “ ” on your PC desktop to open Video Viewer. By defaults, the “Address
Book” panel will be displayed on the right side of the control panel.
Step2:Click “ ” to select the IP address of the camera you intend to connect, and double-click
it.
Step3:The live view is displayed in the Video Viewer.
3.2 Control panel overview
Two control panels are available and can be switched depending on your using habit.
3.2.1 Simplified Version (Default)

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3.2.2 Full Function Version
3.2.3 Main Button Overview
Button
Simplified Full Function
Function Description
Address Book Click to show the predefined IP address(es). You can add, remove or
search the IP address to log in the DVR remotely.
Remote
Config Click to go to the detailed system configuration.
Record
Setting
Click to go to the detailed record setting. For
details, please refer to “3.3.1 Record” at page 6.
Miscellaneous
Control
Custom
Setting
Click to choose the language of this program, or
set the password when activating this program.
The changes will take effect when this program
is closed and executed again.
Log Click to view all event and recording logs, search the desired log(s) by
date, or playback the recording of the selected log.
/ / Record / Record
Stop
Click to start / stop the manual recording.
The record button will be disabled when the reserved disk capacity set in
“Record Setting” is larger than the current disk capacity. For details,
please refer to “3.3.1 Record” at page 6.
Snapshot Click to take a snapshot of the current view. The snapshot will be saved
in the path you specified in “Record Setting”.
Information Click to show the current network connection details.

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3.3 Frequently-used functions
3.3.1 Record
To record remotely, click “ ” or “ ” →“ ” to go to the “Record Setting” page.
In the “Record Setting” page, you can set the following items:
‧Record type
‧Pre- / post-event record time (0~10 seconds)
‧Record time setting
‧Record path
Note: The record function will be disabled when the reserved disk capacity in “Reserved(MB)” is larger
than the current disk capacity in “Free(MB)”.
When “Manual” is checked, click “ ” or “ ” on the main control panel to start the manual recording
immediately, and the recordings will be saved in the location specified in “Record Path”.
When “Motion” and / or “Alarm” are checked, the recording function will be enabled for any motion or alarm event,
and the recordings will be saved in the location specified in “Record Path”.
3.3.2 Playback
To play a recording, click “ ” or “ ”, and select the “Record” tab. A list of all the recordings will be shown by
defaults, and you can also sort out the logs you want to speed up the search time.

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3.3.3 Firmware Upgrade
This function is used when users need to upgrade the network camera for function scalability.
Note: Before using this function, make sure you have the correct upgrade files provided by your installer
or distributor.
Step1: Click “ ”, and select the IP address of your network camera in the address book.
Step2: Click “ ” to show the upgrade page, “Update Server”.
Step3: Click “Add” to browse to the upgrade files.
Step4: Click “Upgrade Firmware” to start firmware upgrade.
Note: It takes a few minutes to finish the upgrade process. Do not disconnect the power during firmware
upgrade, or the upgrade may be failed. The camera will reboot after the upgrade.
Step5: Select the IP address of the camera and click “ ” again to check if the firmware is upgraded.
3.3.4 E-Map
Video Viewer is also a Central Management System (CMS) software, which allows network device control &
management for up to 16 devices simultaneously.
Note: Before using this function, make sure Video Viewer is connected to all the devices (up to 16) you
want to monitor.
E-Map is ONLY available when the control panel is switch to the full function version.
How to Add an E-Map Group
STEP1: In the simplified version, click “ ” to switch the control panel to the full function version, and click “ ”
to enter the E-Map page as follows.
Note: To know where the buttons are, please refer to “3.2.1 Simplified Version (Default)4 at page 4, and
“3.2.2 Full Function Version” at page 5.

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STEP2: Right-click to show the shortcut menu on the top-left panel, and select the E-Map group you want to add.
There are three E-Map groups you can add: Google E-MAP, Single E-MAP, and Building E-MAP.

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STEP3: When the E-Map group is created, you will see the tree on the top-left panel, showing all the devices
you’ve added to this group.
Icon Description
The connected device is camera. When it’s selected, it will become red.
The connected device is DVR. When it’s selected, it will become red.
For any motion or alarm event, it will appear on the screen to catch your attention.
To know what’s happening quickly, double-click the device icon on the E-Map to show the live view.

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How to Edit / Remove an Existing E-Map Group
 For Google E-Map Group
Right-click on the group name to show the shortcut menu list, and select
“Edit E-MAP” or “Remove E-MAP” as needed.
You can also add a single E-Map group (Add Single E-MAP) or Building
E-Map group (Add Building E-MAP) into the existing Google E-Map
group.
 For Single E-Map Group
Right-click on the group name to show the shortcut menu list, and select
“Edit E-MAP” or “Remove E-MAP” as needed.

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 For Building E-Map Group
Right-click on the group name to show the shortcut menu list, and select
“Edit Building E-MAP” or “Remove E-MAP” as needed.

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4. ACCESSING THE CAMERA VIA WEB BROWSER
Users can also access the network camera via a web browser, such as Microsoft Internet Explorer or
Mozilla Firefox.
However, the web browser is only available for single device access. If users want to access more
than two devices through one interface, it’s recommended to use our supplied CMS software, Video
Viewer. For details, please refer to “3. ACCESSING THE CAMERA VIA VIDEO VIEWER” at page 4.
Before using the network camera, make sure you have configured the network settings and have the
IP address, user name and password used for accessing the camera in hand. If not, please refer to
the installation guide.
4.1 Accessing the camera
Step1: Open your web browser, and key in http://ipaddress:portnum in the URL address box.
For example, for IP address 60.121.46.236 and port No. 888, please key
in ”http://60.121.46.236:888” into the URL address box, and press “Enter”.
Step2: In the login page, key in the user name and password, and enter the security code from the
image below. Then, click “LOGIN”.
Step3: The wizard is then starting analyzing your network environment, and shows your network
environment.
‧ To continue setting the password, date & time, and network, click “Next” and follow the step-by-step
instructions.
‧ To skip the wizard and directly access the camera live view, click “Close”.
‧ To directly access the camera live view without starting the wizard for the login next time, check “Do not start
wizard at login”.
Step3: When the login is successful, the live view is shown.

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4.2 Control panel overview
4.2.1 Live View Panel
Function Icon
User Level Description
Media Type -- Supervisor / Power User /
Normal User / Guest
Select the web transmission format from the
drop-down list:
H.264 / MPEG-4 / Motion JPEG / QuickTime
For users using Mozilla Firefox, only “QuickTime” is
selectable.
QuickTime is Apple Inc.’s multimedia software. You
need to have QuickTime installed in you operating
system before selecting “QuickTime”. When it is
selected, you will be promoted to enter the user name
and password to access the camera.
Video Quality -- Supervisor / Power User /
Normal User
Click & drag the slider to select the video quality:
Basic / Normal / High / Best.
Video Resolution Supervisor / Power User /
Normal User
Select the video resolution from the drop list: 4CIF /
CIF.
Snapshot
Supervisor / Power User /
Normal User
Click to take a snapshot for the current view, and a
new browser window will be opened to display the
captured image.
Flip Supervisor / Power User /
Normal User
Click to rotate the image 1800counterclockwise when
necessary.
Full Screen Supervisor / Power User /
Normal User Click to display the image in full screen.

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4.2.2 System Configuration Panel
Click “Configuration” to enter the configuration page.
Note: You need to be the supervisor to enter the system configuration page. If not,
please re-log into the camera with the supervisor user level.
The functions are categorized into three menus: Network, Camera and General.
The functions are categorized into three menus: Network, Camera and General.
 For details about “Network”, please refer to “4.3 Network” at page 15.
 For details about “Camera”, please refer to “4.4 Camera’ at page 19.
 For details about “General”, please refer to “4.5 General” at page 20.
Main Menu Sub-Menu Reference
Network Network Configure network settings.
QoS Limit the data flow for live streaming.
DDNS Enter DDNS information when the network type is PPPOE or DHCP.
SNTP Synchronize your camera time with the networked computer systems.
FTP Enter the FTP information for event notifications when “FTP” is
chosen in “General” →“Trigger”.
Mail Enter Email information for event notifications when “Email” is chosen
in “General” →“Trigger”.
SMS Enter text messaging information for SMS notifications when “SMS” is
chosen in “General” →“Trigger”.
Filter Choose to permit or block the IP address(es) which can access this
camera.
UPnP
*Suitable for Windows-based operating system.
1. Allow this camera to be detected among devices within the same
network area for easy and quick usage.
2. Configure port mapping.
Bonjour
*Suitable for Apple Mac-based operating system.
Allow this camera to be detected among devices within the same
network area for easy and quick usage.
Camera Color Adjust the color performance.
Time Set daylight saving time and the current time.
General General
1. Select the language of the web browser.
2. Check the MAC address of the camera.
3. Lock camera access after the specified time.
Server Log
Check the system event logs.
Online
1. Check current online user(s).
2. Set anonymous login
3. Set image code verification at login
Account
1. Create a new user account with different access privilege.
2. Modify or delete an existing user account.
Trigger
1. Enable / disable motion detection.
2. Set the motion detection area.
3. Select the event notification method.
Video Select video file size and image quality.
Google Maps Allow you to know where the network camera is.
Upgrade
Check the current firmware version and upgrade.

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4.3 Network
4.3.1 Network
You can set the network configuration of the network camera depending on your network type.
For details, please refer to your installation guide.
4.3.2 QoS
QoS, Quality of Service, is the ability to control the data flow for real-time streaming. This
function is important if your network bandwidth is insufficient and you have other devices to
share the network bandwidth.
Check “QoS Enable”, and set the max. upload rate from 256 to 10240 kbps.
4.3.3 DDNS
Select “On” when the selected network type in “Network” is “PPPOE” or “DHCP”. For details,
please refer to the installation guide.
4.3.4 SNTP
SNTP (Simple Network Time Protocol) is used to synchronize your camera time with the
networked computer systems.
Function Description
GMT Once users choose the time zone, the network camera will adjust the local area time
of the system automatically.
NTP Server Simply use the default SNTP server (For example, tock.stdtime.gov.tw) or change to
another server with which users are familiar.
Sync. Period Select “Daily” to synchronize the camera time with the network time every day or
“None” to turn off this function.

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Function Description
Server Time Click and the network camera will synchronize the time with the network time.
4.3.5 FTP
Enter the detailed FTP information and click “Save” to confirm. The information you set here will
be applied when “FTP” is selected in “General” →"Trigger".
4.3.6 MAIL
Enter the detailed e-mail information and click “Save” to confirm. The information you set here
will be applied when “Email” is selected in “General” →"Trigger".
Function Description
SMTP Server Enter the SMTP server address provided from your e-mail system supplier.
Port Enter the port number provided from your e-mail system supplier. If this column is left blank, the
e-mail server will use port 25 to send e-mails.
Mail From Enter the entire mail address to ensure e-mails will not be blocked by SMTP.
SSL Encryption Select “Yes” if your e-mail server is using SSL encryption to protect your e-mail content from
unauthorized access.
Verify Password Some mail servers are required to verify the password. Please enter the “user name” and
“password”.
E-Mail Address List Add the e-mail address(s) of the assigned recipient(s).
Test When all information is entered, click “Test Mail” to try if the recipe.