EasyRest PREMIER User manual
Safety & Warranty Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01
Premier Electronic Quick Reference Guide . . . . . . . . . . . . . . . . . 03
Planum Electronic Quick Reference Guide . . . . . . . . . . . . . . . . 04
Installaon Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 05
Headboard Bracket Installaon Guide . . . . . . . . . . . . . . . . . . . . 06
Premier Remote Control Instrucons . . . . . . . . . . . . . . . . . . . . . 07
Bluetooth Instrucons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08
Planum Remote Control Instrucons . . . . . . . . . . . . . . . . . . . . 09
Seng Programmable Posions and Pairing Remote . . . . . . . . 10
Synchronizing Two Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Maress Care & Important Warning . . . . . . . . . . . . . . . . . . . . . . 12
Trouble Shoong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Frequently Asked Quesons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making the Bed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Notes Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Customer Service: 1-800-523-5383
Customer Service: 1-800-523-5383
01
The motors are not designed to operate connuously for more
than [2] minutes in an [18) minute me period or approximately
10% duty cycle. Aempng to circumvent or exceed this rang
will shorten the life expectancy of the foundaon and may void
the warranty.
• Aer power foundaon assembly is completed, operate
remote control to ensure proper funcons.
• Keep moving parts free of obstrucon during bed operaon
(including sheets, clothing, tubing, wiring, and products using
electric power cords).
• Distribute body weight evenly over bed surface. Do not
place enre weight on head or foot secons of the bed, during
reposioning and entering or exing bed.
Hospital Use Disclaimer:
This power foundaon is designed for residenal use only. It is
not approved for hospital use and does not comply with hospital
standards.
This product is not rated to support weights in excess of 850
pounds inclusive of the maress and bedding. The bed will
structurally support this weight, provided it is evenly distributed
across the foundaon. The power foundaon is not designed to
support or li this amount in the head or foot secons alone.
Exceeding this weight restricon could damage the bed and/or
cause injury and will void the warranty.
• Do not use bed outdoors.
• Do not use bed near explosives.
• Using bed with oxygen administering equipment other than
the nasal masked type creates a possible re hazard.
• When using nasal or masked type administering equipment,
route and secure oxygen or air tubing properly to ensure that
tubing does not become entangled or damaged during normal
operaon of the bed.
• Use cauon when having liquids in or around the bed to ensure
no spilling occurs. In case of spillage, stand in a dry, clean area
of the oor and unplug the bed immediately. Clean up spill and
allow the area around bed to dry thoroughly before using the
electric controls again. Do not eat or drink hot liquids while
operang the bed.
• This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilies,
or lack of experience and knowledge, unless they have been
given supervision or instrucons concerning use of the appliance
by a person responsible for their safety.
• Do not allow children or individuals with disabilies to operate
the bed without adult supervision.
• Do not allow any person or pet under the bed at any me.
• During bed operaon, make sure body is posioned within the
connes of the bed. Do not place extremies over the sides of
the bed when operang bed funcons.
Do not open or tamper with control box, motors, or remote
(with the excepon of baery compartments). The warranty
will be void if the internal workings of these components are
tampered with.
Safety & Warranty Warnings
E
asy
R
est
WARRANTY ADJUSTABLE BASES
1ST & 2ND YEAR FULL WARRANTY
ADDITIONAL TERMS AND CONDITIONS
EXCLUSIONS:
Customer Service: 1-888-236-3044
-02-
Customer Service: 1-800-523-5383 02
This warranty does not apply; (a) to any damage caused by You;
(b) if there has been any repair or replacement of adjustable base
parts by an unauthorized person; (c) if the adjustable base has
been mishandled (whether in transit or by other means), subjected
to physical or electrical abuse or misuse, or otherwise operated
in any manner inconsistent with the operaon and maintenance
procedures outlined in the Owner’s Manual and this warranty; (d)
to damage to maresses, fabric, cables, electrical cords or items
supplied by dealers (contact the dealer for warranty informaon
on these items); (e) if there has been any modicaon of the
adjustable base without prior wrien consent by Easy Rest; or (f)
to costs for unnecessary service calls, including costs for in-home
service calls solely for the purpose of educang You about the
adjustable base or nding a sasfactory power connecon.
This warranty will be void if either the recommended weight
restricon is not followed which is 850 total lbs. including persons,
maresses, and bedding materials, for non-manufactured defects,
or if any modicaons are made to the adjustable base.
This warranty will only apply to the original purchaser and will be
void to a subsequent owner.
Any repairs to or replacement to Your adjustable base or its
components under the terms of this limited warranty does not
extend the applicable warranty from the Warranty Commencement
Date. This me limitaon may not apply in some jurisdicons.
The decision to repair or to replace defecve parts under this
warranty shall be made, or cause to be made, by Easy Rest at
its opon and in its sole discreon.
There shall be no liability on the part of Easy Rest for any special,
indirect, incidental, or consequenal damages or for any other
damage, claim, or loss not expressly covered by the terms of this
warranty.
This limited ONE year warranty does not include reimbursement
for inconvenience, removal, installaon, setup me, loss of use,
shipping, or any other costs or expenses. Easy Rest and its service
technicians will not be responsible for moving furniture or any
other items not aached to the adjustable base in order to perform
service on the adjustable base.
It is the sole responsibility of You to provide adequate space and
accessibility to the adjustable base. In the event that the technician
is unable to perform service due to lack of accessibility, the service
call will be billed to You and the service will have to be rescheduled.
Easy Rest makes no other warranty whatsoever, express or implied,
and all implied warranes of merchantability and tness for a
parcular purpose are disclaimed by Easy Rest and excluded from
this agreement.
Some American States do not allow the exclusion or limitaon of
incidental or consequenal damages, so the above limitaon or
exclusion may not apply to You. This warranty gives You specic
legal rights, and You may also have other rights, which may
vary from jurisdicon to jurisdicon. This warranty is valid in all
50 American States and the District of Columbia.
EASY REST
In the warranty: “Adjustable base” means the adjustable bed
foundaon sold by Easy Rest to an authorized dealer. The
“adjustable base” does not include the maress. “Purchaser” and
“You” both mean the consumer who is the original purchaser of
this adjustable base produced by Easy Rest. This warranty is not
transferable. “Warranty Commencement Date” means the date
You purchased a new and unused Easy Rest adjustable base.
Easy Rest warrants this adjustable base to You on the terms and
over the reducing periods of me set out below. All warranty
claims require noce from You to be given to Easy Rest in the
manner set out below, and to be received by Easy Rest inside the
applicable warranty me period.
For the ONE year full warranty, from the Warranty Commencement
Date, your adjustable base is warranted against non-excluded
defects in Easy Rest’s workmanship or materials. During the ONE
year full warranty, from the Warranty Commencement Date,
Easy Rest will repair or replace (at no cost to You) any defecve
adjustable base part, and Easy Rest will pay all authorized labor
associated with the repair or replacement of any parts found
to be defecve. In the case where adjustable base needs to
be replaced, Easy Rest does not cover or pay for any part of
transportaon costs.
Customer Service: 1-800-523-5383
03
Premier Electronics Quick Reference Guide
Customer Service: 1-800-523-5383 04
Planum Electronics Quick Reference Guide
Customer Service: 1-800-523-5383
05
Installaon Guide
Easy Rest Adjustable bed bases can be aached to most headboards. This service is included as part of
the delivery and installaon charge AT THE TIME OF THE ORIGINAL DELIVERY ONLY.
HEAD & FOOT BOARD INSTRUCTIONS
15
Aaching Head & Foot Boards
Easy Rest Adjustable bed bases can be aached to most head and foot boards. This service
is included as part of the delivery and installaon charge AT THE TIME OF THE ORIGINAL
DELIVERY ONLY. If you do not have a bed set to be aached at the me of delivery an instrucon
sheet specific to the bed purchased will be provided to you by your delivery crew should you
choose to aach one at a later me. We recommend keeping the instrucon page stored with
this owners manual. Should you decide at a later date that you would like us to aach a head
or foot board to your bed base we will do it at the then prevailing rate.
NOTE
FAILURE TO FOLLOW HEADBOARD BRACKET INSTALLATION
INSTRUCTIONS MAY CAUSE HEADBOARD BRACKET INTERFER
ENCE WITH BASE FOAM DURING BASE OPERATION. BASE
FOAM OR BASE COVER DAMAGE COULD RESULT.
Customer Service: 1-800-523-5383 06
Customer Service: 1-800-523-5383
07
Premier Remote Control Instrucons
©CWA 4/2021 GEN-950
Flashlight
•
One Touch Lounge Preset Position •
• Foot Lifts and Lowers
Press and hold the UP or DOWN arrow to
lift and lower the foot section of the base.
One Touch TV Preset Position •
Head Lifts and Lowers •
Press and hold the UP and DOWN arrows to
lift and lower the head section of the base.
10, 20, 30
Minute Massage Timer Light •
Light indicates a 10, 20, or 30 minutes
timer setting. • Foot Massage ON (3 intensities)
Press button to turn ON the foot massage.
Cycles through 3 intensities.
Head Massage ON (3 intensities) •
Press button to turn ON the head massage.
Cycles through 3 intensities. • Massage Modes Select (5 modes)
Press button to CHANGE the massage modes.
Cycles through 5 intensities.
Head and Foot Massage Timer / OFF •
Press button to select a 10, 20, or 30
minute setting. Pressing a fourth time will
turn OFF the massage mode.
• One Touch Flashlight - ON / OFF
Memory Position Buttons •
Press M1 or M2 memory button to recall
programmable preset positions. • One Touch Flat Preset Position
PREMIER MODEL
REMOTE CONTROL - WIRELESS
• One Touch ZG Preset Position
• Lift Head and Foot
Press the UP double arrows to lift the head & foot
section of the base at the same time.
• Lower Head and Foot
Press the DOWN double arrows to lower the
head & foot section of the base at the same time.
• One Touch Underbed LED Light - ON / OFF
GEN950 Premier Model Remote-ER3000-MMB_Easy Rest 4/23/21 3:05 PM Page 1
Remote Control instrucons can also be downloaded at www.easyrest.com/customerservice/
remotes. If you have followed these direcons and are sll having diculty you can reach our
Customer Service Department.
Customer Service: 1-800-523-5383 08
Bluetooth Instrucons
Fo
App Store
©CWA 4/2021 GEN-951
Flashlight
•
One Touch Lounge Preset Position •
• Foot Lifts and Lowers
Press and hold the UP or DOWN arrow to
lift and lower the foot section of the base.
One Touch TV Preset Position •
Head Lifts and Lowers •
Press and hold the UP and DOWN arrows to
lift and lower the head section of the base.
10, 20, 30
Minute Massage Timer Light •
Light indicates a 10, 20, or 30 minutes
timer setting. • Foot Massage ON (3 intensities)
Press button to turn ON the foot massage.
Cycles through 3 intensities.
Head Massage ON (3 intensities) •
Press button to turn ON the head massage.
Cycles through 3 intensities. • Massage Modes Select (5 modes)
Press button to CHANGE the massage modes.
Cycles through 5 intensities.
Head and Foot Massage Timer / OFF •
Press button to select a 10, 20, or 30
minute setting. Pressing a fourth time will
turn OFF the massage mode.
• One Touch Flashlight - ON / OFF
Press and HOLD for the flashlight to stay on.
Memory Position Buttons •
Press M1 or M2 memory button to recall
programmable preset positions. • One Touch Flat Preset Position
PLATINUM MODEL
REMOTE CONTROL - WIRELESS
• One Touch ZG Preset Position
• Lift Tilt Headrest
Press the UP arrows to lift and tilt the
headrest section of the base.
• Lower Tilt Headrest
Press the DOWN arrows to lower the tilt
and headrest section of the base.
• One Touch Underbed LED Light - ON / OFF
GEN951 Platinum Model Remote-ER4000-MMB_Easy Rest 4/23/21 3:12 PM Page 1
Remote Control instrucons can also be downloaded at www.easyrest.com/customerservice/
remotes. If you have followed these direcons and are sll having diculty you can reach our
Customer Service Department.
Customer Service: 1-800-523-5383
09
Planum Remote Control Instrucons
Customer Service: 1-800-523-5383 10
For
Customer Service: 1-800-523-5383
11
Customer Service: 1-800-523-5383 12
Maress Care & Important Warning
X
X
X
X
Easy Rest maresses are constructed using high-
quality materials beneath the top cking to provide
extra comfort and conformance. Even using the best
components, the materials ulized for the comfort
layers will naturally sele and compress due to the
weight and shape of the user over me. This seling
or compression is not a structural or design defect,
but a normal result from use. It will not aect the
support and conformance of the maress. Please
be aware that compression of upholstery layers is
not covered under the limited warranty nor should
it be considered “sagging” if you see some evidence
of body impressions. To reduce body impressions, it
is recommended that you rotate your maress 180
degrees monthly to vary the areas of highest use.
Addionally, it is recommended that Dual System
users move maresses from one side of the bed to
the other periodically to further vary the areas of
highest use between users. When the bed is not in
use, place the bed in the at posion. This will allow
the maress to wear longer.
The oponal heat unit should not to be used on or by
an invalid, deep sleeping or unconscious person, or
by a person with poor local blood circulaon unless
carefully aended. Do not use heat on areas of
insensive skin. Never remove the electric heang
unit from the bed without rst unplugging it from
the wall outlet.
Spot clean only with water based shampoo or foam
upholstery cleaner. Pretest a small, inconspicuous
area before proceeding. Do not over wet. Do not
use solvents to spot clean. Pile fabrics may require
brushing with a nonmetallic, s bristle brush to
restore appearance. Hot water extracon or steam
cleaning is not a recommended cleaning method.
To prevent overall soiling, frequent vacuuming or
light brushing with a non-metallic s bristle brush
to remove dust and grime is recommended. When
cleaning a spill, blot immediately to remove spilled
material. Clean spots or stains from the outside to the
middle of the aected area to prevent circling. Use a
professional furniture cleaning service when an overall
soiled condion is apparent. We recommend placing
a maress pad/protector (not included) on top of the
maress as an added layer of protecon.
To avoid injury, children or pets should not be allowed
to play under or on the base. Children should not
operate this base without adult supervision.
During base operaon, gaps under the base (pinch
points are created (Figure 1). A child, a person’s limb,
or a pet can become entrapped at these locaons.
During use, and when base is in a raised posion,
always keep gap areas under the base (pinch points)
clear and keep all limbs on top of the base. Failure to
follow this warning could result in serious injury or
death from pinch point areas.
17
MATTRESS CARE & IMPORTANT SAFETY INFORMATION
MATTRESS CARE
Easy Rest maresses are constructed using
highquality materials beneath the top cking
to provide extra comfort and conformance.
Even using the best components, the materials
ulized for the comfort layers will naturally
sele and compress due to the weight and
shape of the user over me. This seling or
compression is not a structural or design
defect, but a normal result from use. It will
not affect the support and conformance of the
maress. Please be aware that compression
of upholstery layers is not covered under the
limited warranty nor should it be considered
“sagging” if you see some evidence of body
impressions. To reduce body impressions, it is
recommended that you rotate your maress
180 degrees monthly to vary the areas of high
est use. Addionally, it is recommended that
Dual System users move maresses from
one side of the bed to the other periodically to
further vary the areas of highest use between
users. When the bed is not in use, place the
bed in the flat posion. This will allow the
maress to wear longer.
HEAT UNIT (OPTIONAL ACCESSORY)
The oponal heat unit should not to be used
on or by an invalid, deep sleeping or uncon
scious person, or by a person with poor local
blood circulaon unless carefully aended.
Do not use heat on areas of insensive skin.
Never remove the electric heang unit from
the bed without first unplugging it from the
wall outlet.
FABRIC CLEANING INFORMATION
Spot clean only with water based shampoo
or foam upholstery cleaner. Pretest a small,
inconspicuous area before proceeding. Do not
over wet. Do not use solvents to spot clean.
Pile fabrics may require brushing with a non
metallic, sff bristle brush to restore appear
ance. Hot water extracon or steam cleaning
is not a recommended cleaning method.
To prevent overall soiling, frequent vacuuming
or light brushing with a nonmetallic sff
bristle brush to remove dust and grime is
recommended. When cleaning a spill, blot
immediately to remove spilled material. Clean
spots or stains from the outside to the middle
of the affected area to prevent circling. Use a
professional furniture cleaning service when
an overall soiled condion is apparent. We
recommend placing a maress pad/protector
(not included) on top of the maress as an
added layer of protecon.
SMALL CHILDREN / PETS WARNING
To avoid injury, children or pets should not
be allowed to play under or on the base.
Children should not operate this base
without adult supervision.
PINCH POINT WARNING
During base operaon, gaps under the base
(pinch points are created (Figure 1). A child, a
person’s limb, or a pet can become entrapped
at these locaons. During use, and when base
is in a raised posion, always keep gap areas
under the base (pinch points) clear and keep
all limbs on top of the base. Failure to follow
this warning could result in serious injury or
death from pinch point areas.
FIGURE 1
Customer Service: 1-800-523-5383
13
Customer Service: 1-800-523-5383 14
Q. What maintenance do I need to perform on the adjustable bed base?
A. None. The base is designed to be maintenance free. If you have pets we do recommend
that you periodically check the electrical cords and remote control (if applicable to your model)
to make sure that they have not been tampered or chewed.
Q. Can I store things under the bed?
A. No, minimal clearance is maintained between the leg support and the bed frame in all
positions of motion. Storing items under the bed may cause damage to the adjustable base
unit and will void the warranty.
Q. What do I do if the bed will not operate at all?
A. See Troubleshooting Tips on page 13 of this manual. If the bed doesn’t work after
following directions contact us at 18005235383.
Q. Can the bed height be lowered or raised?
A. You can lower the bed height by removing one of the adjustable legs on each corner of
the frame. To raise the height of the bed add leg extenders, they are available for purchase by
calling us at 18005235383.
Q. Do all beds come with the heat feature?
A. No. Heat is an optional feature that is added at the time of purchase. Should you wish
to add this feature after the sale simply contact us at 18005235383.
Q. My massage motor is very loud. What can I do to make it quieter?
A. The massage may resonate loudly if the bed is on hardwood floors. Use of carpet squares
or furniture cups under each leg may help to reduce noise. However, you should never
expect to completely eliminate noise when the massage motors are in use.
Q. How do I activate the wave feature when using the massage?
A. The massage function must be turned on first before the wave function can be used.
At the end of the timed cycle the massage motor will automatically turn off. Note: massage
equipped bases are not designed for continuous, extended massage operation. Massage
systems are rated for a maximum of 30 minutes of use within any 2 hour period.
Q. My mattress appears to be sagging. Is this normal?
A. See Mattress Care & Cleaning section of the Owners Manual on page 12.
FREQUENTLY ASKED QUESTIONS
4
Customer Service: 1-800-523-5383
15
Frequently Asked Quesons
Q. How often should I turn the mattress?
A. When a bed is in a sitting position most of the occupant’s weight is concentrated on a small
area, which might cause a depression. All mattresses should be rotated from head to foot once a
month. This simple task will give the mattress an opportunity to recover. Customers with dual beds
should also move mattresses from one side of the bed to the other periodically to further vary the
areas of highest use between users. When the bed is not in use, return the bed to the flat position.
This will allow the mattress to wear longer.
Q. My mattress is making a swishing sound. Is this normal?
A. Sometimes with a new bed the texture of the mattress ticking rubbing against the texture
of the base cover will produce a corduroy or bumping effect when the bed is raised or lowered.
This effect will soon wear off with use. If it must be stopped immediately, a piece of foam or rug
gripper can be inserted between the mattress and the base as a temporary solution.
Q. Is there a difference between an adjustable mattress and a traditional flat bed mattress?
A. Yes. Adjustable mattresses are constructed differently from flat bed mattresses to allow
them to bend and adjust continually over years of use. Adjustable mattresses are created with a
soft edge to allow it to bend and conform to the adjusted base unit. Repeated and lengthy
sitting on the edge of your mattress will cause the mattress to deform more rapidly than flat
mattresses. Therefore, you should not spend prolonged periods of time sitting on the edge of
your bed/mattress. This could constitute misuse and void the limited warranty.
Q. Why does my mattress not match the size of the base?
A. The mattress sizes may appear to be shorter by as much as a couple of inches across the
mattress. It will conform closer to size as it breaks in.
Q. Do I need to use a surge protector?
A. YES. Failure to use a surge protection device (not included) could compromise safety or cause
product malfunction. Using a surge protector may save you money on service calls or repairs.
FREQUENTLY ASKED QUESTIONS
DON’T sit on edge of bed DO sit back from mattress edge
5
Customer Service: 1-800-523-5383 16
Frequently Asked Quesons
Q. Why doesn’t my bed glide back towards the wall when I raise the head?
A. Our Headboard Glider brand electronic controls only come on our Platinum model bed.
If your bed raises but does not glide back towards the wall at the same time then you purchased
one of our other model beds. You can check your sales contract or call us at 18005235383 to
verify your model.
Q. Why won’t my sheets stay on my bed?
A. There are two reasons you may be having trouble with your sheets. Our top selling models
come with mattresses that are 12 inches deep. Most beds on the market today are 12 to 15
inches deep. If your prior bed was more than 7 years old your sheets may not fit properly. When
purchasing sheets be sure to order sheets commonly referred to as “deep pocket” sheets or sheets
that state they are 15” deep. Alternatively, if you purchased an extralong sleep system you will
need to purchase extra long sheets. People who are taller than 5’10” in height are recommended
to purchase an extra long sleep system so that when the head and foot of the bed are raised the
head and feet of the taller person are fully supported. You can find the exact measurements of
your bed on your Purchase Agreement or by calling us at 18005235383.
Q. Where can I buy linens for my bed?
A. With the exception of a dual queen bed you can buy linens anywhere linens are sold.
If you purchased an extra long (XL) bed make sure to purchase XL fitted sheets. If you purchased
a dual queen bed please contact us at 18005235383 for linens.
Q. Do I have to pay for a service call?
A. It depends on the model purchased and age of the bed. You can find your warranty
information on the documents signed at the time of purchase or by calling us at 18005235383.
NOTE: Raising or lowering the bed height, attaching headboards, and other nonmechanical
related issues are not covered under the warranty. Easy Rest will assist customers with these
issues if desired at the prevailing labor and service rates.
FREQUENTLY ASKED QUESTIONS
6
Customer Service: 1-800-523-5383
17
Frequently Asked Quesons
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