EcoTAC Protector 4 Troubleshooting guide

ecoTAC™ Protector 4
Hard Water Mineral Scale Protection for
Water Heaters, Dish Washers, and
Other Low Flow Rate A lications
OWNER’S MANUAL &
INSTALLATION GUIDE
PLEASE READ THIS MANUAL CAREFULLY BEFORE ATTEMPTING
INSTALLATION. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY VOID
YOUR WARRANTY, CAUSE INJURY, OR RESULT IN PROPERTY DAMAGE.

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Congr tul tions on the purch se of your ecoTAC™ S lt-Free H rd W ter Conditioner. You have
purchased one of the finest hard water treatment systems on the market today. ecoTAC™ conditioners
use the latest in salt-free hard water conditioning media technology to reduce or eliminate hard water
mineral scale. ecoTAC™ is an environmentally-friendly alternative to conventional water softeners for
preventing the formation of hard water scale in your plumbing system, water treatment e uipment,
water heater, dishwasher, and more.
This manual is designed to provide owners, installers, and service technicians with detailed information
about the installation, start-up, and operation of your new water treatment system.
The heart of your ecoTAC™ system is its highly-specialized Template Assisted Crystalization (TAC) media.
To ensure optimal performance and life of your TAC media, it is important that these instructions be
followed and that the system is operated within the technical specifications provided. Your warranty
may be voided if you fail to follow these instructions and/or fail to operate your treatment device within
the guidelines noted.
Your ecoTAC™ water treatment system is designed to offer low maintenance operation. The ecoTAC
filter cartridge will need to be replaced roughly every 2 years. As the TAC media is the most critical
component to the success of your ecoTAC™ system, we strongly recommend that only authentic
ecoTAC™ filter cartridges be used to replace your cartridges.
ecoTAC™ Protector 6 SPECIFICATIONS
Housing M teri l: Polypropylene
Filter Pressure Drop: 1 PSI at 6 Gallons Per Minute (0.1 bar at 23 LPM)
M ximum Recommended Flow R te: 4 Gallons Per Minute (15 LPM)
Estim ted C rtridge Life: 2 Years
All components are tested and certified against NSF/ANSI 61 for material re uirements.
T ble of Contents:
PACKAGE CONTENTS & PARTS LIST …………………………………………………... 3
OPERATING CONDITIONS …………………………………………………….…………... 4
INSTALLATION …………………………………………………………………………….……. 4
WHAT TO EXPECT IN THE FIRST FEW WEEKS ………………………..…………… 9
MAINTENANCE INFORMATION ……………………….…………………………………. 10
WARRANTY …………………………………………………………………………………….…. 11

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PACKAGE CONTENTS & PARTS LIST
• one (1) heavy-duty filter housing with 3/4” uick-connect fittings and pressure relief button
• one (1) mounting bracket and related screws (4)
• one (1) ecoTAC™ filter cartridge (shipped inside housing – remove protective wrap before using)
• one (1) spanner wrench
• two (2) 3/4” uick-connect shut-off valve assemblies
KEY COMPONENTS PARTS LIST:
1 Quick Connect Shut-Off Valve (2)
2 4” PEX Tube (2)
3 Quick Connect Fitting (2)
4 Reducing Bushing (2)
5 Pressure Relief Button (1)
6 Mounting Bracket (1)
7 Housing Cap (1)
8 O-ring (1)
9 Housing Sump (1)
10 Mounting Bracket Screws (4) – not
shown

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OPERATING CONDITIONS
The following list provides guidance on the conditions re uired for successful operation of your
ecoTAC™ system. Use of this e uipment outside of these operating conditions may adversely affect the
performance of your system, damage the TAC media, result in system damage including water leaks and
resulting property damage, and may void your warranty.
It is very important to note that the presence of elevated levels of chlorine, iron, manganese, hydrogen
sulfide, copper, and certain other contaminants can damage the TAC media, reducing its effectiveness
and shortening its life. Use authentic ecoTAC™ pre-filters to remove these contaminants before your
TAC filter. Chlorinated city water should generally be filtered through activated carbon to reduce
chlorine prior to TAC treatment. W ter exceeding ny of the following levels should be pre-tre ted to
reduce cont min nt levels below the st ted level:
Total hardness: <50 grains per gallon (850 ppm)
pH Range: 6.5 to 8.5
Chlorine: max. 3 ppm
Hydrogen peroxide: max. 0.5 ppm
Iron: max. 0.3 ppm
Manganese: max. 0.05 ppm
Copper: max. 1.3 ppm
Hydrogen Sulfide (H2S), Polyphosphates, and Oils: must be removed
Maximum Water Temperature: 43C (110F)
Do not allow TAC media or the water in your ecoTAC™ system to freeze
Pressure Recommended: 15 to 80 psi
CONFIRM THAT YOUR WATER CONDITIONS MEET THE OPERATING CONDITIONS ABOVE BEFORE
COMMENCING THE INSTALLATION PROCESS. IF IN DOUBT, CALL YOUR DEALER FOR ADVICE.
INSTALLATION
While we strongly recommend th t licensed plumber perform ll inst ll tion work, mech nic lly-
inclined homeowner c n inst ll n ecoTAC™ system. In ll c ses, it is critic l th t the inst ll tion be
done in ccord nce with these instructions nd ll pplic ble plumbing codes. Be sure to obt in ll
required permits. If these instructions nd the pplic ble codes re in conflict, the relev nt
plumbing/electric l code sh ll be followed. Equipment f ilure, person l injury, or property d m ge
c n result if this equipment is not inst lled properly.
You will need the following plumbing supplies:

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• The fittings on the ecoTAC™ system are designed to uick-connect (“push fit”) to 3/4” PEX,
copper, or CPVC pipe. You will need a short piece of 3/4” PEX or CPVC pipe (see specs below)
and a suitable union for each side of the housing (inlet and outlet) to connect to your pipe type
and size. 2 short pieces of PEX are provided for your convenience. While copper may be used, it
is not recommended for the reasons discussed later in this manual. Your plumber will have
these items, or they can be purchased at your local hardware or plumbing supply store at
minimal cost (take these instructions to the store with you so the store clerk can make sure you
get everything you need). Only use galvanized fittings for installation on galvanized pipe.
For your convenience, your ecoTAC system includes uick-connect style fittings (3/4”) on the housing
and the shut-off assemblies. These fittings are designed to connect to pipe/tubing certified to the
following specifications:
PEX (ASTM F876, CSA B137.5)
Copper (ASTM B88)
CPVC (ASTM D2846, CSA B137.6)
STEP 1. Select an installation location. This product is intended for indoor installation only. This filter
may be used to treat all of the water for an entire building if the flow rate is less than 6 gallons per
minute, however, it is more commonly used to treat only the water going to a tankless water heater.
How you plan to use this product will determine the location of installation. In any event, select an
installation location with convenient access for regular filter replacements and maintenance. The
ecoTAC™ conditioner is design to be installed after treatment for iron, manganese, hydrogen sulfide,
sediment, and chlorine (if re uired). Polyphosphate feeders should never be placed before the ecoTAC™
conditioner.
If you plan on using this product to treat all of the water entering the building, this filter should be
installed on the main cold w ter line after the pressure tank or water meter, and after most any other
water treatment e uipment except a UV sterilizer or chlorinator. The recommended se uence of water
system/treatment e uipment if you re using this product to tre t ll of the w ter for the building is as
follows:
Pressure Tank or Water Meter If Applicable
Branch Line to Outdoor Irrigation
Backwashing Iron Filter (if e uipped)
S10 Sediment Pre-Filter Package or Similar (if e uipped)
Fe6 Cartridge-Based Iron Reduction Filter (if e uipped)
C6 Activated Carbon Pre-Filter or Similar (if e uipped)
ecoTAC Salt-Free Hard Water Conditioner
UV Sterilizer or Chlorinator for Disinfection of Bacteria, Viruses, etc. (if e uipped)
If you are using this product to treat just the water going to a specific application in the building
(tankless water heater or dish washer for instance), it should be located on the branch water line prior
to the appliance or e uipment that you are seeking to protect from hard water scale, but after most

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other water treatment e uipment. If this filter is used after a chlorinator, you should install the C6
Activated Carbon Pre-Filter to protect the filter from excess chlorine which can harm the media.
STEP 2. Shut off the main water supply and drain the pipes. Opening the highest and lowest fixtures in
the house will help drain the pipes. WARNING. If you h ve n electric w ter he ter (t nkless or
convention l), TURN OFF ll power to the w ter he ter before proceeding. If you f il to do this, you
m y c use severe perm nent d m ge it its he ting elements.
STEP 3. Using a pipe cutter, cut out a section of your main water line at the point where you want to
install your filter system. There will probably be some water remaining in the system, so be sure to have
a bucket and some rags handy to clean up any small spills. Make sure that the section of water line you
remove is appropriately sized such that all of the components of the system including the shut-off-
valves, adapters, and the blue filter cap(s) will fit snuggly when assembled. If in doubt, cut a smaller
section at first – you can always remove a slightly larger section upon final assembly if necessary.
STEP 4.
It is now time to assemble the system. Your ecoTAC™ unit is supplied
with uick-connect fittings for your convenience. These fittings do not
re uire any tools or sealants (Teflon, etc.) These fittings connect by
pushing the pipe into the fitting approximately 1 1/2” until it stops and
turning the collar 1/4 turn clockwise to lock the fitting in place. An o-ring
inside the fitting forms a tight seal on the pipe and teeth inside the
fitting prevent the fitting from disconnecting under pressure.
In the event that the fitting ever needs to be removed, you simply
turn the collar 1/4 turn counter-clockwise, depress the fitting insert
s uarely against the fitting to release the teeth, and pull out on the pipe.
If you re inst lling S10 sediment, C6 c rbon, or Fe6 iron remov l pre-filter with your
ecoTAC™ unit, ple se go to Step 4B, otherwise continue with Step 4A.
STEP 4A. Assemble the components according to Diagram #1 below. Start by taking uick-connect
shut-off valve assembly labeled “IN” and pushing it into the uick-connect fitting on the inlet side of the
housing cap (“IN” is embossed on top of the white cap on the inlet side). Turn the collar on the uick-
connect fitting clockwise roughly 1/4 turn to lock the fitting. Take the other uick-connect shut-off
valve assembly labeled “OUT” and connect it to the uick-connect fitting on the opposite side of the
housing cap and lock it into place in the same manner. Attach the mounting bracket to the housing cap
using the 4 fasteners provided, then securely mount the housing to the wall using wood screws. If you
are securing the system to drywall or plaster, be sure that the wood screws reach a wood stud, or
alternatively, install appropriate anchors for secure support. Be sure to allow enough space below the
housing cap to accommodate the white housing sump plus a minimum of an additional 3 inches of
clearance.

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Di gr m #1
STEP 4B. Follow this step only if you re lso inst lling S10 sediment, C6 c rbon, or Fe6 iron remov l
pre-filter(s) with your ecoTAC unit.
Assemble the components according to Diagram #2 below in the following se uence:
S10 Sediment Pre-Filter Package or Similar (if e uipped)
Fe6 Cartridge-Based Iron Reduction Filter (if e uipped)
C6 Activated Carbon Pre-Filter or Similar (if e uipped)
ecoTAC Salt-Free Hard Water Conditioner
Start by taking the uick-connect shut-off valve assembly labeled “IN” and pushing it into the uick-
connect fitting on the inlet side of the first housing cap (“IN” is embossed on top of the white cap on the
inlet side). Turn the collar on the uick-connect fitting clockwise roughly 1/4 turn to lock the fitting.
Connect this housing cap to the next housing in the se uence using the PEX tube from the pre-filter
package in the same manner. Make sure that you are always connecting the outlet of one housing cap
to the inlet of the other. Don’t forget to lock each fitting by turning the collar on the uick-connect
fitting 1/4 turn. Repeat as necessary until all of the housing caps are connected. When you are done,
check to be sure that the inlet and outlets of each housing are connected in the correct se uence.
Finally, take the other uick-connect shut-off valve assembly labeled “OUT” and connect it to the uick-
connect fitting on the opposite side of the last housing cap and lock it into place in the same manner.
Attach the mounting brackets to each housing cap using the 4 fasteners provided, then securely mount
the housings to the wall using wood screws. Check to make sure the brackets are level. If you are
securing the system to drywall or plaster, be sure that the wood screws reach a wood stud, or
alternatively, install appropriate anchors for secure support. Be sure to allow enough space below the
housing caps to accommodate the white housing sumps plus a minimum of an additional 3 inches of
clearance.
Di gr m #2
STEP 5. Make the appropriate plumbing connections between the inlet and outlet shut-off valves and
your plumbing lines using appropriate union fittings where necessary. 3/4” PEX, Copper*, or CPVC
tubing (see re uired specifications above) can be push fit to the shut-off valves on the inlet and outlet of
the system in the same manner as the previous connections. *While copper can be used, it is not
recommended.

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IMPORTANT WARNINGS REGARDING PLUMBING CONNECTIONS TO THE SYSTEM:
Teflon t pe should be used on ll thre ded fittings. Plumber’s cement should NOT be used.
If possible, we recommend th t PEX or CPVC pipe be used for ll new plumbing pipe used in
connection with the inst ll tion. This is bec use new copper w ter lines m y rele se some copper
ions into the w ter for sever l weeks fter inst ll tion nd these ions c n h ve neg tive imp ct on
the ecoTAC™ medi . To further minimize ny problems with copper, void pplying excess flux on the
inner surf ces of the pipe nd use low-corrosivity w ter soluble flux listed under the ASTM B813
st nd rd. For homes with signific nt newly inst lled copper pipes prior to the ecoTAC™ unit, it is
recommended th t inst ll tion of the ecoTAC™ c rtridge be postponed for 3-4 weeks to llow
protective co ting to form on the new copper pipes.
If you wish to use copper piping nd will be soldering the joints, DO NOT pply he t ne r your
ecoTAC™ unit or connection fittings, or serious intern l d m ge to these p rts could occur. Alw ys
solder joints with these components det ched.
Note: If your w ter pipes re met l (g lv nized or copper), they m y be used to ground electric l
systems, ppli nces, or your phone line. If this is the c se, be sure to inst ll regul tion ground cl mps
to the met l pipe on e ch side of the ecoTAC™ unit nd connect jumper wire between the 2 cl mps
(#4 g uge solid copper wire recommended). Consult certified electrici n or plumber if you re
unsure.
If you suspect th t your w ter pressure will t ny time exceed the m ximum r ting of 90 PSI (6.2
b r), pressure regul tor must be inst lled before the system. It is recommended th t the pressure
regul tor be set t 75 PSI (5.2 b r) or less.
STEP 6. Remove the protective plastic wrap from each filter cartridge and place it in the corresponding
white housing sump. The wider part of the ecoTAC™ cartridge is the top. At the bottom of the sump,
there is a raised portion in the middle (standpipe) that will help center the filter in the housing. The
standpipe will fit inside the hole in the bottom of filter cartridge. Store any spare filters in a cool dry
place for future use (do not unwrap the protective plastic wrap on your spare filters until you are ready
to use them). Check to make sure that the O-ring is seated properly at the top of the housing sump.
Screw the housing sump onto the housing cap. Use the spanner wrench to tighten. It is not necessary to
over-tighten to create a good seal. Do not use excessive force.
STEP 7. Turn on the water and inspect all plumbing connections very carefully for leaks. Also inspect
the seal between the housing cap and the housing sump to ensure that the O-ring has formed a good
seal. Tighten this connection again using the spanner wrench if necessary. If this connection still leaks,
turn off the water supply and check to make sure that the filter is aligned properly in the housing and
repeat your test for leaks. When you are confident that all connections are sound, run cold water for 5
minutes at any faucet to purge air out of your system and to prime the filters. It is safe to turn on the
power to your electric water heater again once all air is purged.

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Import nt Notes:
1. The housing sump should be replaced every 10 years or if you notice any cracks or damage.
2. This filter system should not be used with water that is microbiologically unsafe or of unknown uality
without ade uate disinfection before and/or after the system.
3. Water filter systems should never be exposed to freezing temperatures - severe damage to the filter
and housings could result. Such damage is not covered under any warranty.
4. After prolonged periods of non-use (such as a vacation), it is recommended that the system be
flushed thoroughly for at least 5-10 minutes before using the water.
WHAT TO EXPECT IN THE FIRST FEW WEEKS
During the first 1-6 weeks after the installation of the ecoTAC™ conditioner, a de-scaling effect whereby
existing hard water scale previously built-up in the plumbing system is released, will often occur. Over
time, this will enhance performance of water heating e uipment and restore flow performance of
plumbing fixtures. However, it may be necessary to clean out your faucet aerators and showerhead
periodically during this time to remove pieces of scale that have dislodged from your pipes. This effect
will stop once the pipes have been de-scaled.
After installation of ecoTAC™, low or phosphate-free cleaning products (for clothes and dishwashing)
are recommended to achieve optimum results. Modern surfactant or detergent based, li uid soaps are
preferred over old-fashioned caustic solid soaps.
W ter he ters
Existing mineral accumulations in your water heater may also de-scale after the installation of ecoTAC™.
If you have a traditional water heater, we recommend that you clean out this material by opening the
bottom drain valve on the hot water heater 30 to 60 days after installation of ecoTAC™. Be sure to turn
off the electricity or gas to your water heater before draining your tank. Follow the manufacturer’s
instructions for draining and flushing the tank. The good news is that a clean water heater uses much
less electricity or gas to keep the water hot!
Dishw shers
To accelerate de-scaling in your dishwasher, you may wish to put a cup of white vinegar in the upper
basket during the washing cycle for the first few weeks. You can also use citric acid or a commercial
product like CLR or Lime Away instead of the white vinegar. This will help dissolve the existing scale in
the washer arms and inside surface of the dishwasher. You may need to do this until all of the scale in
the plumbing is dissolved. If you are using harsh dishwashing detergents that have low ph, high chlorine,
and phosphates, some of the nano-crystals formed by the ecoTAC™ system may break down and cause
spotting on the dishes. We recommend that you reduce your soap usage as much as 50%, and that you

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use eco-friendly phosphate-free dishwashing detergents. Using an anti-spotting agent such as Jet-Dry®
or Finish® may also be useful.
A word bout gl ss shower doors…
Over a few weeks you may see the existing scale slowly dissolve in your shower heads thereby
increasing water flow. You may need to clean the inlet screen of your shower head during the first few
weeks as mentioned previously to remove some of the scale that is being removed from your pipes. We
recommend that you first clean the shower of existing scale with a cleaning product that dissolves old
scale that has built up before installation of the ecoTAC™ conditioner system. CLR or Lime Away are
good cleaner choices for this purpose. We then recommend that you coat the walls in the shower, and
your glass shower doors with Rainx, a commercial product used for automobile windshields. The Rainx
allows the majority of the nano particles to be easily washed to drain. The few nano particles that are
left can be easily wiped down because they can no longer adhere to the sides of the shower.
MAINTENANCE INFORMATION
The filter cartridge in your system will need to be replaced every 2 years or sooner if hard water scale is
noticed. Use only genuine ecoTAC™ Cartridges for replacement. Use of an alternative media may
adversely affect the performance of the system.
Repl cement Filters c n be Obt ined From Your De ler
Repl cement Filter:
ecoTAC™ P4R Cartridge – replace every 24 months or if hard water scale returns
Filter C rtridge Repl cement Procedure:
1. Turn off the water supply to the system using the shut-off valves you installed on the inlet and
outlet of the filter housing(s). Depress the pressure release button on the top of each filter
housing cap to allow any pressure inside the housing to escape. Using a regular slotted
screwdriver, remove the brass drain plug from the bottom of each white housing sump to drain
all of the water from the housings. Use a bucket to catch all of the water.
2. Unscrew housing sump from the cap using the spanner wrench (included with original purchase
of your system).
3. Take out the old filter cartridge and discard it.
4. Scrub the bottom of the housing and cap with dish soap and warm water using a sponge or soft
cloth. Fill 1/3 with water and add about 2 tablespoons of household bleach. Scrub to disinfect
(we recommend that you use rubber gloves). Rinse ll p rts thoroughly!
5. Inspect large O-ring. The housing O-ring should be replaced at least once every 2 years or at
each filter change if any damage to the O-ring is noted (kinked, cracked, stretched, etc.), or if any

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leakage between the housing cap and the housing sump is detected and does not seal after
tightening with the spanner wrench. Lubricate the O-ring with food-grade silicon lubricant if
needed. DO NOT use petroleum jelly.
6. Remove the protective plastic wrapping from the new filter cartridge and insert the cartridge
into the housing sump, making sure that it slips over the standpipe in the bottom of the housing.
The wider part of the cartridge is the top.
7. Screw the sump onto the housing cap. Use the spanner wrench to tighten. It is not necessary to
over-tighten to create a good seal. Do not use excessive force.
8. Turn on the water supply slowly to allow the system to fill with water. Depress the pressure
release button on top of the unit again to release any trapped air. Inspect c refully for le ks. If
a leak is found, first inspect the O-ring to ensure that it is seated properly before tightening the
sump more. Tighten using the spanner wrench as necessary to achieve a good seal and stop
leaks.
9. Flush the system by running water from a nearby faucet for 5 minutes prior to using the water.
WARRANTY
Your ecoTAC™ system components are warranted by HomePlus Products Inc. to be free of defects in
material and workmanship for a period of one year from the date of purchase provided that your
system was purchased from an Authorized dealer; operated in accordance with operating conditions
stated herein; and provided that it was installed in accordance with these instructions.
This warranty applies only in Canada and the United States of America.
In the event that a part is deemed defective, the user must immediately inform HomePlus Products Inc.
who will furnish a replacement part at no cost to the user.
This warranty does not cover shipping costs or any labour costs related to troubleshooting, installation
or maintenance.
The warranty does not apply to the following situations: misuse; normal wear and tear; neglect;
unauthorized repair or damage caused through installation, adaptation, modification; use in an
improper manner or inconsistent with these operating and maintenance instructions; wear or
deterioration due to environmental conditions; damage occurring during transit; mishandling; improper
storage; incorrect supply of water; tampering or alteration; act of god; or any cause beyond the control
of HomePlus Products Inc.
The original warranty period does not change in the event of part replacement by HomePlus Products
Inc.

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The warranty is issued exclusively to the original consumer purchaser of record and is not transferable.
The provisions of the foregoing warranty are in lieu of any other warranty, whether express or implied,
written or oral (including any warranty of merchantability or fitness for a particular purpose). HomePlus
Product Inc.’s liability arising out of the manufacture, sale, or supplying of the products or their use or
disposition, whether based upon warranty, contract, tort, or otherwise, shall not exceed the actual
purchase price paid by the authorized distributor or consumer for the product. In no event shall
HomePlus Products Inc. be liable to the distributor or any other person or entity for special, incidental,
conse uential or punitive damages (including, but not limited to, property loss, loss of incomes, or loss
of use damages) arising out of the manufacture, sale, or supplying of the products, even if HomePlus
Products Inc. has been advised of the possibility of such damages or losses.
HomePlus will not be liable under this warranty for any fault or damage arising from defective
workmanship if the product has been modified by any person other than HomePlus Products Inc.
Proof of purchase is re uired for warranty service.
To report w rr nty problem with your system, ple se c ll HomePlus Products Inc.
Toll free: 1-866-376-2690
MANUFACTURED BY:
HomePlus Products Inc.
5-1490 Pe rson Pl ce
K mloops, BC V1S 1J9
C n d
Phone: [phone]
F x: 250-374-2692
www.homeplusproducts.com