EemaX HA008240 User manual

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When!installing!or!using!any!high!voltage!electrical!appliance,!basic!safety!precautions!should!always!be!
followed.!Under!no!circumstance!should!you!attempt!to!clean,!install,!inspect,!repair,!disassemble!or!
otherwise!service!this!water!heater,!without!first!shutting!off!>??!power!to!the!unit!directly!at!the!circuit!
breaker!box.!('"*#$(-%#.*&=-*+@$"=-#"-.'0!)-A#$&.-#AA$"-*<-=#$-*,+#"'-!)*(-B0"+*+,C-
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Please!call!or!email!our!customer!service!and!technical!support!team!for!any!help!you!may!need.!
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The!following!table!represents!some!of!the!most!common!technical!support!questions!we!receive.!Before!calling!
us,!please!read!thoroughly!to!see!if!your!question!or!problem!is!addressed.!
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Water!heater!is!not!heating!at!all!
(water!is!flowing!but!the!unit!is!not!
heating!-!the!outgoing!water!
temperature!is!the!same!as!the!
cold!water!supply)!-!the!digital!
display!does!NOT!light!up.!
No!power!or!incorrect!
wiring.!
Make!sure!the!breakers!at!main!electrical!panel!are!ON.!You!
may!have!a!faulty!breaker!or!unit!may!be!wired!incorrectly.!
Flow!rate!is!too!low!/!
water!pressure!is!too!
low.!
Your!water!heater!has!an!activation!flow!rate!of!approximately!
0.3!GPM.!If!your!water!flow!rate!is!less!than!this!level,!your!unit!
will!not!activate.!Increase!the!flow!rate.!
Water!heater!is!not!heating!at!all!
(water!is!flowing!but!the!unit!is!not!
heating!-!the!outgoing!water!
temperature!is!the!same!as!the!
cold!water!supply)!The!digital!
display!DOES!light!up.!
Internal!part!failure.!
Please!call!us!for!technical!assistance.!
Water!heater!is!heating!but!the!
water!temperature!is!not!hot!
enough.!
User!temperature!
setting!too!low.!
Turn!up!the!temperature!setting!on!the!unit.!
Flow!rate!is!too!high.!
Depending!on!your!incoming!water!temperature!and!the!power!
output!of!your!model,!your!water!flow!rate!may!exceed!the!
physical!heating!capacity!of!your!water!heater.!Reduce!the!flow!
rate!by!installing!an!Eemax!Flow!Regulator.!Use!the!chart!in!
section!6!to!find!out!which!flow!regulator!works!best!for!your!
particular!model.!!
Crossed!wires.!
If!it’s!a!new!installation,!have!your!electrician!double!check!the!
wiring.!Is!possible!that!the!wiring!is!incorrect.!
Voltage!less!than!240!
volts.!
The!heating!elements!on!your!water!heater!are!design!for!240!
volts.!When!used!with!a!lower!voltage,!they!produce!less!
heating!power.!You!may!need!to!upgrade!to!a!larger!model.!!
Mixing!too!much!cold!
water.!
You!do!not!need!to!mix!as!much!cold!water!with!your!tankless!
water!heater!compared!to!when!you!use!a!conventional!water!
heater.!You!may!also!have!an!anti-scald!feature!on!your!faucet!
that!is!mixing!cold!water.!These!types!of!faucets!can!usually!be!
adjusted!to!reduce!the!amount!of!cold!water!mixed.!!
The!water!temperature!at!the!
faucet!is!less!than!the!temperature!
setting!of!my!water!heater.!
Voltage!less!than!240!
volts.!
The!computer!chips!in!your!tankless!water!heater!are!
programmed!with!the!expectation!that!your!incoming!line!
voltage!is!240!volts.!If!you!have!less!than!240!volts,!it!may!affect!
the!reading!on!your!water!heater’s!digital!display!and!cause!it!to!
read!slightly!higher!than!the!actual!output!temperature.!To!
compensate!for!this,!increase!the!setting!on!your!water!heater!if!
you!need!/!want!hotter!water.!
Anti-Scald!
pressure/balancing!
valve!or!tempering!
valve.!
Your!faucet!may!have!an!anti-scald!feature!or!a!tempering!valve!
that!automatically!mixes!cold!water!even!when!you!turn!your!
control!lever!or!handle!to!full!hot.!These!devices!are!usually!
adjustable!so!you!can!turn!off!the!cold!mix!completely.!You!can!
compensate!for!this!by!increasing!the!setting!on!your!water!
heater!if!you!need/want!hotter!water.!
Thermal!loss!due!to!
long!pipe!run!
As!the!hot!water!from!the!heater!runs!through!the!hot!water!
delivery!system!to!your!faucet,!some!heat!will!be!lost!especially!
if!it!has!long!distance!to!travel!or!the!pipes!are!cold.!This!is!
normal.!You!can!compensate!for!this!by!increasing!the!setting!on!
your!water!heater!if!you!need/want!hotter!water.!
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