Electrolux EHE6899SA Manual

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
EHE6899SA EHE6899BA
Diagnostic Procedure
Models: EHE6899SA 925060324,EHE6899BA 925060333
- Fully Convertible Electrolux Flat Connected French door
Software Versions where Service Procedure is implemented:
•Main:JHB10G10and successive.
•Internal UI: 1GAB0002 and successive
•I&W 4 buttons external UI: LHIW0400 and successive.
•VCZ UI: MHFE0600 and successive.
Version
Status
Date
Created/
Modified by
Comment
A
Draft
20/06/2018
Warren Steele
ELECTROLUX HOME PRODUCTS PTY LTD
ABN 51 004 762 341
Issue: 1
Technical Publication Nº ARESI1006 Date: 06/18

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
Overview of UI’s
•An internal user interface (UI) to control a French door/Multi door product. This UI is
responsible to control the cavities, functions.
•An external user interface (UI) located LH fridge door 4 buttons I&W is responsible for
dispenser features.
•An internal user interface (UI) located on the top drawer, used to control the setting of the
VCZ drawer.
Internal UI – Overlay
Electrolux:

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
UI Functional Areas
The image below shows the following functional areas:
Compartment
Selection FF/FZR
Increase
Temperature FF or
FZR
Decrease
Temperature FF or
FZR
Reset Air Filter
Function
Reset Water Filter
Function
Icemaker Function
Multi-function
selection: Quick
Freeze, Quick
Chill, Drinks Chill

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
Diagnostic Mode (Service Mode):
How to enter and use the Diagnostic Mode:
1. Press and hold “+” and “–“buttons for 10 seconds.
*On detection of the 10-sec-holding of above buttons
*All the Display LED’s of the Internal UI, External I&W UI and the VCZ UI will illuminate.
2. Press + button to progress through the different Functions.
3. Press – button to come back to previous Function.
4. Press (MODES) button to change the status of the Function.
5. Each Function is associated with a number indicated in the Display and the Function status
is displayed with intermittent time duration. See Service mode table below for details.
Note: When there is the request to visualize some extra information more than the status of
the Function (ex: freezer defrost heater state and freezer defrost evaporator temperature),
the visualization is performed in this way:
•Display: N° item, status of the item, N° item, status/value of the extra info, N° item,
status of the item….

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
6. A tone will plat to confirm, when enter you are in the Diagnostic mode
7. To EXIT from diagnostic mode, press and hold + and – buttons for 10 seconds. The
appliance will restart in normal mode.
List of Functions in the Diagnostic mode:
Displayed
code
Function
Test
Action
Available
Behavior Expected
-
First Screen
-
a. Turn On all LED’s into Display of
Ruby UI, External Cobalt UI I&W and
Indigo UI.
-
Second
Screen
-
a. Turn Off all LED’s into Display of
Ruby UI, External Cobalt UI I&W and
Indigo UI.
2
Freezer
Defrost
Heater
Press (MODES) to
change the status
of the Function
a. Heater on when “on”, off when “oF”.
b. Freezer Evaporator Defrost Sensor
temperature is flashed on the display.
c. Watch for temperature increase with
the heater on.
d. It may take a few minutes for the
evaporator to heat up. Maximum 5
minutes ON or 45°C Freezer Evap
Defrost Sensor threshold.
e. Press (MODES) button to change the
status
8
Main Valve
Press (MODES) to
change the status
of the Function
a. Main valve (faucet) is activated when
“on”; stops when “oF”
b. Press (MODES) button to change the
status
11
Cube/Crush
Solenoid
Press (MODES) to
change the status
of the Function
a. Do not leave solenoid activated for
more than 1 minute. It is forced
automatically to off after 1 minutes of
continuous on.
b. Solenoid activated when “on”,
deactivated when “oF”.
c. Press (MODES) button to change the
status
Display

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
53
Water Valve
Dispense +
Main Valve
Press (MODES) to
change the status
of the Function
c. Be prepared to collect water at
dispenser.
d. Water dispenses when “on”; stops
when “oF”.
e. Press (MODES) button to change the
status
56
Ice Maker
Water Valve+
Main Valve
Press (MODES) to
change the status
of the Function
a. Remove ice tray to collect water
into a measuring container to
measure water fill.
b. If collecting water into ice tray, first
perform test n° 50 to empty ice tray.
c. Water flows in the tray when “on”.
The Function is active for the time
correspondent to ice tray water fill
setting. According to water setup
configured it is possible to check very
high pressure, normal pressure, low
pressure, very low pressure; once
that the configured time is elapsed the
Function goes automatically to “oF”
state.
d. Press (MODES) button to change the
status
71
Fresh Food
Defrost
Heater
Press (MODES) to
change the status
of the Function
a. Heater on when “on”, off when “oF”.
b. Fresh Food Evaporator Defrost
Sensor temperature is flashed on the
display.
c. Watch for temperature increase with
the heater on.
d. It may take a few minutes for the
evaporator to heat up. Maximum 5
minutes ON or 45°C Fresh Food Evap
Defrost sensor threshold.
e. Press (MODES) button to change the
status
72
Ice Maker
Defrost
Heater
Press (MODES) to
change the status
of the Function
a. Heater on when “on”, off when “oF”.
b. IceMaker Evaporator Defrost Sensor
temperature is flashed on the display.
c. Watch for temperature increase with
the heater on.
d. It may take a few minutes for the
evaporator to heat up. Maximum 5
minutes ON or 45°C IM Evap Defrost
Sensor threshold.
e. Press (MODES) button to change the
status
Displayed
code
Function
Test
Action Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
74
VCZ Balance
Heater
Press (MODES) to
change the status
of the Function
a. Heater on when “on”, off when “oF”.
b. Maximum 5 minutes ON continuous.
c. Press (MODES) button to change the
status.
79
Fill Tube
Heater
Press (MODES) to
change the status
of the Function
a. Heater on when “on”, off when “oF”.
b. Maximum 5 minutes ON continuous.
c. Press (MODES) button to change the
status.
10
Auger Motor
Press (MODES) to
change the status
of the Function
a. Fresh Food door must be closed.
b. Motor running when “on”; motor
stopped when “oF”
c. Press (MODES) button to change the
status.
13
Fresh Food
Light
Press (MODES) to
change the status
of the Function
a. Fresh Food lights on when “on”, off
when “oF”
b. Press (MODES) button to change the
status.
14
VCZ Light
Press (MODES) to
change the status
of the Function
a. VCZ light on when “on”, off when “oF”
b. Press (MODES) button to change the
status.
15
Freezer
Evaporator
Fan
Press (MODES) to
change the status
of the Function
a. It is possible to run the Freezer Evap
Fan at 3 possible speeds.
b. Fan running maximum speed when
“on”; medium speed when “nL”;
stopped when “oF”
c. Press (MODES) button to change the
status.
d. In case of Locked rotor condition
the display shows “Lc”
e. In case of absence of PWM signal
that provide duty cycle, the display
shows “Ns” when the fan is “OF”.
f. In case of absence of 12V signal or
GND signal, the display shows “Np”
when the fan is “on” or “nL”.
17
VCZ Fan
Press (MODES) to
change the status
of the Function
a. It is possible to run the VCZ Fan at 3
possible speeds.
b. Fan running maximum speed when
“on”; medium speed when “nL”;
stopped when “oF”
c. Press (MODES) button to change the
status.
Displayed
code
Function
Test
Action Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
18
Condenser
Fan
Press (MODES) to
change the status
of the Function
a. It is possible to run the Condenser
Fan at 3 possible speeds.
b. Fan running maximum speed when
“on”; medium speed when “nL”;
stopped when “oF”
c. Press (MODES) button to change the
status.
d. In case of Locked rotor condition
the display shows “LC”
e. In case of absence of PWM signal
that provide duty cycle, the display
shows “nS” when the fan is “OF”.
f. In case of absence of 12V signal or
GND signal, the display shows “nP”
when the fan is “on” or “Mi”.
20
Freezer Light
Press (MODES) to
change the status
of the Function
a. Freezer light on when “on”, off when
“oF”
b. Press (MODES) button to change the
status.
38
VCC
Compressor
Press (MODES) to
change the status
of the Function
a. Compressor is running at maximum
speed when “on”, it is stopped when
“oF”.
b. Press (MODES) button to change the
status.
47
Ice Chute
Heater
Press (MODES) to
change the status
of the Function
c. Chute Heater is activated when “on”,
deactivated when “oF”.
d. Press (MODES) button to change the
status.
62
Icemaker
Evaporator
Fan
Press (MODES) to
change the status
of the Function
a. ”on” is showed in the display when
icemaker evap fan is activated, “oF” is
showed when the fan is deactivated.
b. Press (MODES) button to change the
status.
63
Flip Mullion
Heater DC
Press (MODES) to
change the status
of the Function
a. DC Flip Mullion Heater is activated
when “on”, deactivated when “oF”
b. Press (MODES) button to change the
status.
66
Dispenser
Light
Press (MODES) to
change the status
of the Function
a. Dispenser light on when “on”, off
when “oF”
b. Press (MODES) button to change the
status.
70
Fresh Food
Evaporator
Fan
Press (MODES) to
change the status
of the Function
a. It is possible to run the Fresh Food
Evaporator Fan at 3 possible speeds.
b. Fan running maximum speed when
“on”; medium speed when “nL”;
stopped when “oF”
Displayed
code
Function
Test
Action
Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
c. Press ( MODES) button to change the
status.
d. In case of Locked rotor condition
the display shows “LC”
e. In case of absence of PWM signal
that provide duty cycle, the display
shows “nS” when the fan is “OF”.
f. In case of absence of 12V signal or
GND signal, the display shows “nP”
when the fan is “on” or “Mi”.
76
VCZ Damper
Heater
Press (MODES) to
change the status
of the Function
a. VCZ Damper Heater is activated
when “on”, deactivated when “oF”.
b. Press (MODES) button to change the
status.
77
VCZ Damper
Press (MODES) to
change the status
of the Function
a. It is automatically turned on the
Freezer Evaporator Fan at
maximum speed.
b. When VCZ Damper is open it shows
“OP”, when close it shows “CL”.
c. Then check for air flow when damper
is fully open “OP”; and no air leaks
when fully closed “CL”.
d. During the movement of damper, it
blinks a “1”.
e. If the Freezer evaporator fan presents
some errors during its movement, it is
alternatively displayed the error status
of the fan (LC, nS, nP) and the status
of the damper (OP, CL).
f. Press (MODES) button to change the
status and open/close the damper.
36
Ice Chute
Door/ Ice
Flapper
Motor
Press (MODES) to
change the status
of the Function and
moves the flapper
motor.
a. When the flapper motor is closed, it
shows “CL”.
b. When the ice chute door is opened, it
shows “OP”.
c. During the movement of the flapper
motor, it blinks a “1”.
d. The tentatives of opening/closing the
ice chute door are performed
recursively for 3 consecutive times
and in case of failure it shows “Er”.
e. Press (MODES) button to change the
status.
50
Icemaker
Twist Tray
Harvest Test
Press (MODES) to
change the status
of the Function and
start the rotation.
a. Remove the Ice Bucket in order to
see clearly the rotation of the ice
tray.
b. On the Display it shows “Go” when
the tray find the home position
(Horizontal position).
c. During the rotation of the ice tray, it
blinks on the display “1”.
Displayed
code
Function
Test
Action Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
d. In case of failure at the end of the
twisting action it shows “Er”.
e. Press (MODES) button to change the
status and start the rotation.
78
Ice Maker
Tray Bail
Arm/ Ice
Level Bucket
Press (MODES) to
change the status
of the Function
a. Remove the Ice Bucket in order to
see clearly the status of the ice tray
bail arm..
b. Allow bail arm to drop freely. It shows
“Em” (empty) when tray returns to
“home” position.
c. Hold bail arm up with the hand. It
shows “Fu” (full) when tray returns to
“home” position.
d. During the rotation of the ice tray, it
blinks on the display “1”.
e. In case of failure at the end of the
twisting action it shows “Er”.
f. Press (MODES) button to change the
status and start the rotation of the ice
tray.
61
Stepper
Motor Valve
Press (MODES) to
change the status
of the Function
a. First Position must be (“Open-
Open") and it is turned on
automatically the compressor at
maximum speed.
b. Going through the steps below, the
stepper valve goes to Close position,
then IM/FZ and after this FF/IM/FZ.
It is possible to loop through these 4
states.
c. Indicating in the display the steps as:
i. “03” – Open position
ii. “00” – Close position
iii. “01” – IM/FZ position
iv. “02” – FF/IM/FZ position
d. During the steps 00 and 01 test
positions the Ice Maker Evaporator
Defrost Sensor temperature is flashed
on the display in order to check the
temperature decreasing or not in the
Ice Maker evaporator.
e. During the steps 03 and 02 the Fresh
Food Evaporator Defrost Sensor
temperature is flashed in order to
check the temperature decreasing or
not in the Fresh Food evaporator.
f. During the movement of the stepper
motor from one step to another, it
blinks on the display “1”.
g. Press (MODES) button to change the
status of stepper motor valve.
Displayed
code
Function
Test
Action Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
23
Fresh Food
Door
Open/Close FF
Reed Switch
a. On the Display it shows “CL” when
door closed; “OP” when is open.
24
Freezer
Drawer
Open/Close FZ
Reed Switch
a. On the Display it shows “CL” when
door closed; “OP” when is open.
25
VCZ Drawer
Open/Close VCZ
Reed Switch
a. On the Display it shows “CL” when
door closed; “OP” when is open.
28
Dispenser
Paddle
Press the
Dispenser Paddle
a. On the Display it shows “oF” when
door closed; “on” when is open.
29
Fresh Food
Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by FF Sensor.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
30
Freezer
Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by Freezer Sensor.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
31
Fresh Food
Evap Defrost
Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by Fresh Food Evaporator
Defrost Sensor.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
32
VCZ Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by VCZ Sensor.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
33
Ambient
Temperature
Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by H&T sensor regarding the
Ambient Temperature.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
Displayed
code
Function
Test
Action
Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
39
Freezer
Evaporator
Defrost
Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by Freezer Evaporator
Defrost Sensor.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
45
Icemaker
Tray Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by IceMaker Tray Sensor.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
68
Icemaker
Evaporator
Defrost
Sensor
Activates
Automatically
a. On the Display it shows temperature
sensed by IceMaker Evaporator
Defrost Sensor.
b. It is displayed in °C or °F according to
UI selection of the temperature
representation.
c. “OP” if open-circuit; “SH” if short-
circuit.
64
Humidity
Sensor
Activates
Automatically
a. On the Display it shows relative
Humidity sensed by H&T sensor in %.
b. “OP” if open-circuit; “SH” if short-
circuit.
At the end of all the Function Tests, one section is dedicated to the visualization of the ID-string or
software version of all the electronic boards that are present in the appliance.
When the last item of Test Functions is visualized, pressing again the + button to progress, it will
start automatically to display “--” on the display and after this it will start the sequence described
below.
Between 2 items (i.e Software Parameters and Main Board Firmware Version) it will be displayed
again a “--” character, used as separator.
a-
Software
Parameters
Runs Automatically,
scrolling all the digits
of the string.
a. Displays digits sequence related to the
set of parameters that is flashed inside
erf2600 power board;
b. It is built of 8 digits.
c. For Example: “00499539”
d. Press + button if you want to skip this
visualization and pass to the next
record.
b-
Main Board
Firmware
Version
Runs Automatically,
scrolling all the digits
of the string.
a. Displays digits sequence related to the
ID string or firmware version of erf2600
power board
b. It is built of 8 digits
c. For Example: “JHB10G10”
Display
code
Function
Test
Action Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
d. Press + button if you want to skip this
visualization and pass to the next record
c-
Ruby UI
Firmware
Version
Runs Automatically,
scrolling all the digits
of the string.
a. Displays digits sequence related to the
ID string or firmware version of Ruby
User Interface (main Internal UI)
b. It is built of 8 digits.
c. For Example: “1GAB0002”
d. Press + button if you want to skip this
visualization and pass to the next
record .
d-
Indigo
Firmware
Version (VCZ
drawer)
Runs Automatically,
scrolling all the digits
of the string.
a. Displays digits sequence related to the
ID string or firmware version of Indigo
User Interface (VCZ drawer UI)
b. It is built of 8 digits.
c. For Example: “MHFE0600”
d. Press + button if you want to skip this
visualization and pass to the next
record .
d-
Cobalt I&W
Firmware
Version
(external 4
buttons)
Runs Automatically,
scrolling all the digits
of the string.
a. Displays digits sequence related to the
ID string or firmware version of Cobalt
External User Interface (4 buttons I&W
and Wifi UI)
b. It is built of 8 digits.
c. For Example: “LHIW0400”
d. Press + button if you want to skip this
visualization and pass to the next
record .
At the end of all the Software Version visualizations, one section is related to display the appliance
lifetime (how much it has been powered up, even not consecutively).
The maximum value can be 9999 days so 4 digits are needed to display whole information;
a-
Lifetime
Press + button, to
pass to the next digit.
a. Displays lifetime sequence related to the
number of days from the 1st startup.
b. It is built of 4 digits starting from Most
Significant digit.
It is possible to represent a number
between 0-9999 days.
c. For Example: “0077” means 77 days.
d. Press + button to pass to the next digit.
At the end of the Lifetime visualization, the last section is related to display a free counter.
It is a 1 second up-counting timer (0,1,2,3…) and the digit is displayed on the display.
This phase communicates that Service Mode has come to end.
To return to normal mode you have to press and hold + and – buttons for 10 seconds or unplug
the appliance and plug it again.
Display
code
Function
Test
Action Available
Behavior Expected

ARESI1006
Copyright 2018 ELECTROLUX HOME PRODUCTS PTY LTD Technical Services
Appendix A. Seven-segment display character representation
Numbers:
0
1
2
3
4
5
6
7
8
9
Letters:
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z