Elkay SmartWell User manual

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Replacing Pouches
Monitor pouch status on the Elkay®Smartwell customer portal at portal.elkaysmartwell.com. Low and empty
pouch notications are communicated daily via [email protected]. Follow these instructions to update
pouch(es):
1. Unlock and open the hood of the unit.
2. Locate the pouch(es) that needs to be replaced.
3. Remove each pouch by unlocking the silver pump clamp, popping out the pump, pulling out the nib from the
manifold, then unhooking it from the hanger.
Care and Cleaning
Properly caring for your Smartwell® beverage dispenser will provide the best experience and delicious tasting beverages.
Remove each pouch by
unhooking from hanger
Unlock the silver pump clamp,
popping out the pump
Pull out the nib
from the manifold
Insert the new pouch in the
respective vacant slot by
hooking it on the hanger
Lock the pump to the
pump drive
Insert the nib into
the manifold
4. Dispose of empty pouch(es).
5. Wash hands thoroughly with warm water and soap to sanitize.
6. Replace new pouches into unit.
a. Hang pouches in respective positions.
b. Pull back silver pump clamp, then lock pumps into pump drive, pressing rmly onto the pump drive
ensuring the starburst pattern on the pump is keyed into the matching pattern in the unit. Release the
clamp, making sure it slides over the top of the pump starburst key completely. The pump should be
securely fastened.
c. Insert nib into the manifold taking care to hold the tube and keep ngers away from the tip of the nib to
avoid contamination. Press rmly to ensure it is fully inserted.

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Care and Cleaning
7. Access admin login by tapping the Wi-Fi symbol on the top-right corner of the home screen.
8. Enter admin code provided by Sales Representative to access the pouch replacement screen.
9. Select the slot you’d like to update and follow the onscreen prompts for:
Pouch(es) replacement with no change to avor/enhancement in slot
Pouch(es) change with new avor or enhancement in slot
Empty slot when you do not have an additional pouch to use
10. Select “Prime” to prepare liquid for dispensing.
11. Dispense a drink of each avor you replaced to make sure you can taste the avor.
12. Close and lock the hood.
13. Unit is ready for use.

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•Mild soap appropriate for food grade surfaces
•3% hydrogen peroxide
•Soft bristled brush
•Soft cloth and drying towel
•Protective gloves
•Cup
•Bucket for cleaning solution (optional)
•Caustic chemicals
•Harsh abrasive pads
Care and Cleaning
Touch Screen
Alcove
Reservoir
What You’ll Need
1
1
2Nozzle
Do Not Use
To ensure optimal performance, the following steps should be conducted once per week, at minimum.
2
4
3
3
4
Preparation
1. Unlock and open the hood of the unit.
2. Wash hands thoroughly with warm water and soap to sanitize.
3. Remove each pouch by unlocking the silver pump clamp, popping out the pump, pulling out the nib from the
manifold, then unhooking it from the hanger.
Remove each pouch by
unhooking from hanger
Unlock the silver pump clamp,
popping out the pump
Pull out the nib
from the manifold
a. Remove nib from the manifold taking care to hold the tube and keep  ngers away from the tip of the nib
to avoid contamination.
b. Set pouches aside, taking care to ensure the nib and pump are placed on a clean, dry cloth.
c. Make note of each pouch slot location. After cleaning steps or on step #12, the pouches must be
reinserted into their respective slot or the unit settings will have to be adjusted.

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Cleaning
1. Put on protective gloves for cleaning.
2. Using mild soap and a damp cloth, wipe down the following areas. Use the soft bristled brush to address any
stubborn residue and then wipe clean with the soapy cloth. After cleaning, wipe away all excess soap residue
and towel dry.
a. Start with the manifold inside the hood, and the nozzle area at the top of the alcove. Continue cleaning the
area under the hood.
b. Remove the grate from the dispense tray and set aside. Clean the alcove area thoroughly.
c. Remove the reservoir from the bottom cabinet. Wash the reservoir and grate with warm soapy water.
Care and Cleaning
Nozzle area
Inside of the hood and grate Manifold
Sanitize
1. Sanitize the following areas of the Smartwell using 3% hydrogen peroxide and clean, dry cloth. Before starting,
ensure protective gloves are washed clean in hot water and soap. If they are damaged or cannot be cleaned,
dispose and put on a new pair.
2. Start with top of the manifold inside of the hood. Then wipe the inside of the nozzle. Follow this process for the
remaining surfaces on the inside of the hood, and nally for the dispense alcove.
3. Replace grate and reservoir when dry. Close and lock bottom door.

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Final Steps
1. Set cleaning supplies aside.
2. Remove and dispose of gloves.
3. Wash hands thoroughly with warm water and soap to sanitize.
4. Replace pouches into unit.
a. Hang pouches in respective positions.
b. Pull back silver pump clamp, then lock pumps into pump drive, pressing rmly onto the pump drive
ensuring the starburst pattern on the pump is keyed into the matching pattern in the unit. Release the
clamp, making sure it slides over the top of the pump starburst key completely. The pump should be
securely fastened.
c. Insert nib into the manifold taking care to hold the tube and keep ngers away from the tip of the nib to
avoid contamination. Press rmly to ensure it is fully inserted.
Care and Cleaning
Insert the new pouch in the
respective vacant slot by
hooking it on the hanger
Lock the pump to the
pump drive
Insert the nib into
the manifold
d. If new pouches are needed, refer to “replacing pouches” instructions above for more information.
5. Once all pouches are installed, conrm all pumps are functioning (motors are rotating).
a. Place a cup onto the grate.
b. With the lid open, select avors/enhancements and dispense drink combinations to ensure liquid is being
dispensed from each pouch.
c. If avors/enhancements are not properly dispensing, repeat step b, to conrm pump and nib are inserted
correctly (if problem continues, contact Smartwell Customer Care 866.699.4507).
6. Close and lock the hood.
7. Gently wipe the touch screen with a soft cloth, such as a microber towel. Use a mild lens cleaner, as needed.
Smartwell Customer Care is available via phone at 866.699.4507 or email at
[email protected], Monday – Friday, 7 a.m. – 5 p.m. CST.