Elo Touch Solutions ESY 15E3 User manual

USER MANUAL
Elo Touch Solutions
15" 4:3 E3 RevA All-in-One Touchcomputer

User Manual: 15E3 RevA
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Copyright © 2017 Elo TouchSolutions, Inc. All RightsReserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or
by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations orwarranties
with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
TrademarkAcknowledgments
Elo, Elo (logo), EloTouch,Elo TouchSolutions, AccuTouchand TouchProare trademarks of Elo and its Affiliates. Windows is a
trademark of MicrosoftCorporation.

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Table of Contents
Section 1: Introduction ............................................................................................................................................................................................................................... 3
Section 2: Installation................................................................................................................................................................................................................................. 4
Section 3: Mounting ................................................................................................................................................................................................................................... 8
Section 4: Operation ................................................................................................................................................................................................................................ 10
Section 5: Technical Support................................................................................................................................................................................................................... 20
Section 6: Safety & Maintenance............................................................................................................................................................................................................. 22
Section 7: Regulatory Information............................................................................................................................................................................................................ 24
Section 8: Warranty Information............................................................................................................................................................................................................... 22

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Section 1: Introduction
Product Description
The new Elo 15E3 combines Elo reliable performance with the latest developments in touchscreen technologyanddisplaydesign. This combination
creates a natural flow of information between a user and the 15E3.
The 15E3 provides a powerful, compact, and configurable interactive display in one screen sizes: 15-inch. These models are ruggedized
and available with our industry-leading Elo touch technology: AccuTouch (resistive) and TouchPro® PCAP (projective capacitive). 15E3
models integrate with 1024x768 LCD panel to display images and run applications.
The 15E3 have a compact, stylish design, with a choice of configuration and customer-installable peripheral options as well as ease of
serviceability. These models support memory and storage configurations as well as optional accessories for purchase from Elo.
Precautions
Follow all warnings, precautions and maintenance tips as recommended in this user manual to maximize the life of
your unit and prevent risks to user safety. See Chapter 6 for more information on safety.
This manual contains information that is important for the proper setup and maintenance of the 15E3. Before setting up and
powering on your new 15E3, please read through this manual in detail seriously and carefully.

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Section 2: Installation
Unpacking the Touchcomputer
Open the carton and verify that the following items arepresent:
• 15E3 system
• Quick Install Guide
• AC/DC Power Adapter
• Power Cable US/Canada
• Power Cable Europe
• Extended Cable Cover

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Connector Panel & Interfaces
ESY 15E3 Models
1
Power Button
1

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Adjusting the Display
The display screen can be adjusted from -17 to +75 degrees, as shown below.
17°
75°
-17°
+75°
CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting the display.

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Additional Extended Cable Cover for Your System
15E3 provides an additional extended cable cover in the accessory box. You may need to replace the original cable cover to the extended cable cover if most of I/O
ports have been connected.

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Section 3: Mounting
Wall Mount
REMOVE SCREWS TO
REMOVE FOOTPLATE

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Second Display Mount
This mount can adapter any monitor under 2.5 Kg with 75mm VESA mount.

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Section 4: Operation
Power
The touchcomputer ships in Last Power state.
Toturn the touchcomputer on or off, press the power button on the front cover once. The power
status LED on the front cover functions according to the following table.
Touchcomputer Status LED Status
No input power –Off mode OFF
Input power present –Off or Hibernation mode Red
Input power present –Sleep Orange
Input power present –Power On Green
Touching the screen will bring the system out of SLEEP mode (similar to moving the mouse or pressing a keyboard key).
Touch
Your touchscreen display is factory-calibrated and should not need manual calibration.

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Elo Touch Solutions –E-Series Hardware Monitoring Utility
E-Series Hardware Monitor Menu
The Hardware Monitor tool provides the following features.
Feature
Description
System
Display the BIOS version, operating system version, Hardware Control (Volume & Brightness), memory
information, and drive information.
Hardware Monitor
Monitor the CPU temperature, system temperature, and system output voltages.
Setting
Set alarms when the CPU temperature, system temperature, and output voltages that meet the setting criterion.
Alarm
Display the record of all alarms.
About
General information for the E-Series diagnostic tool.

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Setting Up the Operating System
If configured with an operating system, the initial setup of the operating system takes approximately 5-10
minutes. Additional time may be needed depending on touchcomputer hardware configurations and connected
devices.
To set up the Microsoft® Windows® Operating System for the touchcomputer, turn on the touchcomputer by
pressing the power button, and then follow the on-screen instructions.
Injecting a new language
Windows POSReady 7 only allows the use of only one language at one time. So you have to use the Elo
language injection feature to modify your language preference. English is set as the default language, but you
can change the language to suit your preferences.
1. Power off your system completely.
2. Power on your system.
3. After the Elo splash screen (shown below), press “↑” or “↓” repeatedly to pause on Windows Boot
Manager.
4. Select either Restore OS 32bit or Restore OS 64bit depending on your OS environment.

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5. The following User Interface (UI) will be presented:
6. Select Inject Language and the following UI will be presented.
7. Click the drop-down list and select the preference language.
8. Click Inject Selected Language

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9. While the injecting process is performing, DO NOT use your keyboard or mouse during this time. It may
cause an error in the language injection process.
10. After the language package is installed correctly, press any key to exit the window.
11. You should see the new injected language in both “Selected Language” and “Injected Language”.
12. Click Cancel -> Exit. The system will reboot and new language UI should be presented when the system
enters the Desktop.
Creating the Recovery Flash Drive
All Windows POSReady 7 and Windows 10 touchcomputers come with the built-in Elo Restore Utility on the Windows Desktop. The utility is able to create a
recovery flash drive based on the operating system you purchased. Please create your recovery flash drive immediately. In the event the HDD/SSD recovery
partition is accidentally deleted or becomes inaccessible, you will need to use the recovery flash drive to recover your system.
The following procedures demonstrate how to use the utility to create a recovery flash drive.
1. Right-click the EloRestoreUtility icon on the Desktop and select “Run as administrator”.
2. Click “Start” button to begin the process.

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3. Once completed, you shall see a pop-up window to ask to insert a blank flash drive to any of available USB ports on your system.
4. After the flash drive is inserted, you shall see a window as shown below. Click “Format Drive” to continue the process. PLEASE NOTE THAT ALL DATA
WILL BE LOST DURING THIS PROCESS.
5. Click “Create Restore Media” to proceed. This step will take 10-20 minutes depending on your system configurations and flash drive performance.

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6. Once the message shows “Creation Restore Media success…”, please remove the flash drive and click “Exit” to exit the program.
7. In case the system is crashed and you have to use the recovery flash drive, reboot the system and press F11 several times to enter Device Boot Menu.
Then, choose boot from flash drive.

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8. When the following UI is presented, click “Install Recovery Solution” button.
9. Follow the on-screen instructions to complete the installation process and then exit the program.
Note: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost
data or software.
Note: The end user must adhere to Microsoft's Licensing Agreement.
Recovering the Operating System
If for any reason the touchcomputer’s operating system needs to be recovered TO FACTORY SETTINGS, you can recover your system by following procedures
below. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to completely backup all of
your data, settings, and customer-installed software before proceeding.
1. Power off your system completely.
2. Power on your system.
3. After the Elo splash screen (shown below), press “↑” or “↓” repeatedly to pause on Windows Boot Manager.

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4. Select either Restore OS 32bit or Restore OS 64bit depending on your OS environment.
5. The following User Interface (UI) will be presented:

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6. Select Restore OS. System will test your hardware automatically. Once the process completes, click Start button to perform the system recovery function.
7. The following process will reformat the primary hard drive. Please back up your data before performing the recovery process.
8. Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your
system.
NOTE: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for
lost data or software.
NOTE: The end user must adhere to Microsoft's Licensing Agreement.