Elo Touch Solutions 3263L User manual

UM600456 Rev. B page 1 of 29
User Manual –3263L/4363L Series IDS
USER MANUAL
Elo Touch Solutions
3263L/4363L IDS Touchscreen Displays`

UM600456 Rev. B, page 2 of 29
User Manual –3263L/4363L Series IDS
Copyright © 2021 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or
by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties
with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
Elo, Elo (logo), Elo Touch, Elo Touch Solutions, and EloView are trademarks of Elo and its Affiliates.

UM600456 Rev. B, page 3 of 29
User Manual –3263L/4363L Series IDS
Table of Contents
Section 1: Introduction ................................................................................................................................................................................4
Product Description .................................................................................................................................................................................4
Precautions...............................................................................................................................................................................................4
Section 2: Installation ..................................................................................................................................................................................5
Unpacking the Touch Display.................................................................................................................................................................5
Connector Panel & Interfaces ...............................................................................................................................................................5
Touch Display Connections ....................................................................................................................................................................6
Installing the Touch Technology Software Drivers ................................................................................................................................6
Section 3: Mounting.....................................................................................................................................................................................7
General Mounting Information...............................................................................................................................................................7
Side Mount..............................................................................................................................................................................................10
Rear VESA Mount ...................................................................................................................................................................................12
Section 4: Operation .................................................................................................................................................................................13
Power ......................................................................................................................................................................................................13
Touch ......................................................................................................................................................................................................13
TouchPro Technology............................................................................................................................................................................13
Gesture Support.....................................................................................................................................................................................13
Video.......................................................................................................................................................................................................14
Intelligent Brightness Control and Color Sensor Functionality ...........................................................................................................14
On-Screen Display (OSD) ......................................................................................................................................................................15
OSD and Power Lockouts .....................................................................................................................................................................17
Real Time Clock Function......................................................................................................................................................................17
Temperature Warning ...........................................................................................................................................................................18
Wake on Touch Function ......................................................................................................................................................................19
Stylus (Active and Passive) (Optional).................................................................................................................................................20
Glove Support ........................................................................................................................................................................................20
Section 5: Technical Support....................................................................................................................................................................21
Solutions to Common Problems ...........................................................................................................................................................21
Technical Assistance .............................................................................................................................................................................21
Section 6: Safety & Maintenance.............................................................................................................................................................22
Safety ......................................................................................................................................................................................................22
Care and Handling................................................................................................................................................................................22
Section 7: Regulatory Information ...........................................................................................................................................................23
Section 8: Warranty Information...............................................................................................................................................................27
Section 9: Appendix..................................................................................................................................................................................27

UM600456 Rev. B, page 4 of 29
User Manual –3263L/4363L Series IDS
Section 1: Introduction
Product Description
Your new touch display combines the reliable performance of Elo Touch Solutions touch products with the latest
developments in touch technology and display design. This combination of features creates a natural flow of
information between a user and the touch display.
This widescreen touch display incorporates an active matrix thin-film-transistor LCD panel to provide high quality
display performance. Its Full HD resolution of 1920x1080 is suitable for displaying graphics and images. Its LED
backlight significantly reduces power consumption and eliminates mercury (compared to CCFL-backlit panels).
Other features that enhance this LCD monitor’s performance are Plug & Play compatibility and on-screen display
(OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your
unit and prevent risks to user safety. See the Safety & Maintenance Section for more information.
This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and
powering on your new touch display, read through this manual, especially the Installation, Mounting, and Operation Sections.

UM600456 Rev. B, page 5 of 29
User Manual –3263L/4363L Series IDS
Section 2: Installation
Unpacking the Touch Display
Open the carton and verify that the following items are present:
•Touch display
•Mounting brackets
•Quick Install Guide
•VGA cable
•HDMI cable
•USB cable
•International power cables
•OSD Remote
•Japanese language regulatory information pamphlet
Connector Panel & Interfaces

UM600456 Rev. B, page 6 of 29
User Manual –3263L/4363L Series IDS
Touch Display Connections
1. Connect a video cable from your host computer to the monitor. For VGA cables, tighten the video cables
screws for best performance.
2. Connect the USB touch cable between the monitors USB connector and your PC’s USB port. (Not
applicable for No Touch models)
3. Connect the power cable to the monitors input power jack and the AC power outlet.
4. The touch display ships in the ON state.
Installing the Touch Technology Software Drivers
No additional drivers are required for your projected-capacitive touch display with Windows 7 and 8 operating systems, it uses Windows HID drivers.
To download latest touch drivers:
1. Visit www.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx
2. Select the operating system from “Operating System” dropdown menu.
3. Select the technology from “Technologies” dropdown menu.
4. Click on the driver version required for your touch display.
5. Click “Accept” once you are directed to the “Driver License Agreement” page.
6. Enter you email address, Click on “Next Step”. Your driver download will start automatically.
7. If you are a new user, fill in the required information and Click on “Register”. Your driver download will start automatically.

UM600456 Rev. B, page 7 of 29
User Manual –3263L/4363L Series IDS
Section 3: Mounting
General Mounting Information
The OSD text can be rotated between portrait and landscape mode through the OSD menu to better suit your
mounting orientation.
Portrait and Landscape Mode
The monitor can only be installed in portrait or landscape mode following the below diagram. The THIS END UP
sticker will point up.

UM600456 Rev. B, page 8 of 29
User Manual –3263L/4363L Series IDS
Portrait mode can only be installed in the 90 degrees orientation such that the Elo logo on the back is rotated to the
left and the cables are connected from the right side, as the following image shows.
Insert cables from
this side

UM600456 Rev. B, page 9 of 29
User Manual –3263L/4363L Series IDS
Landscape mode can only be installed at 0 degrees such that the Elo logo is on the back is not rotated and the
cables are connected from the bottom, as the image below shows.
Insert cables from this side

UM600456 Rev. B, page 10 of 29
User Manual –3263L/4363L Series IDS
Side Mount
Threaded holes are provided on the sides of the monitor for mounting.
For ET3263L:

UM600456 Rev. B, page 11 of 29
User Manual –3263L/4363L Series IDS
For ET4363L:

UM600456 Rev. B, page 12 of 29
User Manual –3263L/4363L Series IDS
Flush Mount Brackets
Flush mount brackets are box included and in an optional kit for ET3263L/ET4363L.
Rear VESA Mount
For ET3263L:
A four-hole 400x200mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-
compliant counting is coded: VESA MIS-F, 400, 200, 6.
For ET4363L:
A four-hole 400x400mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-
compliant counting is coded: VESA MIS-F, 400, 400, 6.
Refer to www.elotouch.com for dimensional drawings.

UM600456 Rev. B, page 13 of 29
User Manual –3263L/4363L Series IDS
Section 4: Operation
Power
To turn the touch display on or off, press the touch display power button on the OSD controller once.
The Power Status LED on the OSD controller functions according to the following table:
Touch Display /Computer Module Status
LED Status
OFF
OFF
SLEEP
PULSING
ON
ON
The system consumes low power when in SLEEP and OFF modes. For detailed power consumption specifications, refer to technical specifications on the Elo
website at www.elotouch.com.
Touching the screen will bring the attached host PC out of SLEEP mode (similar to mouse moving or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable from the monitor when long periods of disuse are planned.
Touch
40 simultaneous touches are supported. Your touch display is factory-calibrated and does not require manual calibration (unless the input video is not fully scaled
to the native resolution, or the touch experience needs to be calibrated to a specific user).
TouchPro Technology
When connected to Windows 7 or 8 computers, the touch display can report 40 simultaneous touches. When connected to Windows XP computers, the touch
display reports single touches.
No additional drivers are required for this technology to work with Windows 7, 8 and 10. It uses Windows inbox HID drivers.
Refer to Section 2, Section “Installing the Touch Technology Software Drivers” to find instructions to download the latest touch drivers for Windows XP.
Gesture Support
TouchPro technology enables several gestures that support single and multiple contacts. Refer to the Microsoft Website http://msdn.microsoft.com/en-
us/library/dd940543 on the various gestures that are supported in Windows 7, Windows 8.1 and Windows 10.

UM600456 Rev. B, page 14 of 29
User Manual –3263L/4363L Series IDS
Video
A display’s native resolution is its width and height measured in number of pixels. Generally, for best
performance, an image displayed on this monitor will look best when your computer’s output resolution matches
this monitor’s native resolution of 1920 x 1080.
For computer output resolutions at non-native resolutions, the monitor will scale the video to its panel’s native
resolution. This involves stretching or compressing the input image as needed in the X- and Y-dimensions to fit
the display’s native resolution. An unavoidable byproduct of the scaling algorithms is a loss of fidelity when the
computer’s output video image is scaled by the monitor to fit the display. This loss of fidelity is most apparent
when viewing feature-rich images at close distances (for example images containing small-font text).
Your touch display will likely not require video adjustments. However, for analog VGA video, variations in video
graphic card outputs may require user adjustments through the OSD to optimize the quality of the touch display’s
displayed image. These adjustments are “remembered” by the touch display. Also, to reduce the need for
adjustments for different video mode timings, the monitor correctly scales and displays some of the video
industry’s most common video timing modes. Refer to the technical specifications for this monitor at
http://www.elotouch.com for a list of these Preset Video Modes.
Elo recommends using the Content Management System, O/S scheduling settings, or RTC scheduling settings
and/or EloView commands to manage duty cycle. This will enable power savings and trouble free operation
throughout the life of the monitor.
Intelligent Brightness Control and Color Sensor Functionality
This IDS Display includes a light and color sensor that can adjust the brightness of the screen and the color of
the display to meet the ambient light and color levels. Details of the functionality can be found in the Section 9,
Appendix.
The light sensor can be used to wake the monitor from sleep mode. This will happen when there is a change in
the amount of light from very dim (<50 lux) to bright (>200 lux). To enable this feature, ensure that the power
saving mode for the monitor is disabled.

UM600456 Rev. B, page 15 of 29
User Manual –3263L/4363L Series IDS
On-Screen Display (OSD)
Connected Through the RJ45 Connection (Optional Elo Part Number –E483757)
Four OSD buttons are located on a wired control box. These can be used to
adjust various display parameters. The buttons and their functionality are:
Button
Function when OSD is not displayed
Function when OSD is displayed
Menu
Display OSD Main menu
Return to previous OSD menu
Display OSD Contrast submenu
Decrease value of selected parameter / select previous menu item
Display OSD Brightness submenu
Increase value of selected parameter / select next menu item
Select
Display Video Priority submenu
Select parameter for adjustment / select submenu to enter
Using the OSD buttons controls an on-screen graphical user interface which displays on top of your input video,
allowing intuitive adjustment of the following display parameters:
Parameter
Available Adjustment
Brightness
Increase/decrease monitor brightness.
Default: maximum
Contrast
Increase/decrease monitor contrast
Default: best gray-shade performance
Clock
Allows fine adjustments of the panel’s pixel dot clock.
Only applicable for VGA input video
Phase
Allows fine adjustments of the panel’s pixel dot clock phase.
Only applicable for VGA input video
Auto Adjust
Automatically adjusts the system clock to the input analog VGA video signal, affecting the H-position, V-position, Clock, and Phase menu items.
Only applicable for VGA input video
H-position
Moves the image horizontally on the display in single-pixel increments. Default: centered
Only applicable for VGA input video
V-position
Moves the image vertically on the display in single-pixel increments. Default: centered
Only applicable for VGA input video

UM600456 Rev. B, page 16 of 29
User Manual –3263L/4363L Series IDS
Parameter
Available Adjustment
Aspect Ratio
Switches the scaling method between Full Scaling and Maintain Aspect Ratio. Default: Full Scaling
Full Scaling –scales the X- and Y-dimensions of the input video (up or down as needed) to the display’s native resolution.
Fill to Aspect Ratio –Assuming a landscape orientation and an input video with aspect ratio smaller than 16:9, scales the Y-dimension of the input video (up or down as
needed) to the display’s Y-resolution, and scales the X-dimension to maintain the input video’s aspect ratio (and fills the rest of the display with equal black bars on the
left and right)
Other touchscreen technologies may need recalibration when switching between Aspect Ratio options.
Sharpness
Adjusts sharpness of the displayed images. Default: no sharpness adjustment
Only applicable at non-native input video resolutions
Color
Temperature
Selects the display’s color temperature. The available color temperatures are 9300K, 7500K, 6500K, 5500K, and User Defined. If the User Defined option is selected,
the user can change the color temperature by changing individual R, G, and B gains on a scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100.
OSD H-Position
Adjusts the horizontal location of the OSD menus on the display
Default: centered
OSD V-Position
Adjusts the vertical location of the OSD menus on the display.
Default: centered
OSD Timeout
Adjusts how long a period of OSD button inactivity the touch display will wait before closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds
OSD Language
Selects which language the OSD information is displayed in. The available languages are: English, French, Italian, German, Spanish, Simplified Chinese, Traditional
Chinese, and Japanese.
Default: English
OSD Rotation
Selects the touch display mounting orientation between Landscape and Portrait to match your physical orientation. This adjusts the rotation of the OSD text.
Default: Landscape
Recall Defaults
Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable parameters and for Preset Video Mode timings.
Note: This feature does not affect the OSD language setting.
Video Priority
The monitor continually scans for active video on the VGA, HDMI1, and HDMI2 connectors.
This adjustment selects which of those input ports should be given priority to be displayed.
Default: VGA/HDMI1/HDMI2
Touch Switch
Select normal touch mode or touch through mode.
Default: Normal mode
All touch display adjustments made through the OSD are automatically memorized as soon as they are entered.
This feature saves you from having to reset your choices every time the touch display is unplugged or powered off
and on. If there is a power failure, the touch display settings will not default to the factory specifications.

UM600456 Rev. B, page 17 of 29
User Manual –3263L/4363L Series IDS
OSD and Power Lockouts
Press and hold the “Menu” and “down” buttons for two seconds to enable/disable the OSD Locking feature. When
the OSD Locking is enabled, pressing any of the Menu, Up, Down, or Select keys will have no effect on the system.
Press and hold the “Menu” and “up” buttons for two seconds to enable/disable the Power Locking feature. When the
Power Locking is enabled, pressing the power switch will have no effect on the system.
Controlling the IDS Display remotely
The IDS Display allows remote access from a host application. This is done using either the VESA Display Data Channel Command Interface (DDC/CI) or the
Multiple Display Control command sets. Users can communicate with the monitor through either of these protocols. The host application can send a variety of
different commands which will be executed on the IDS Display. For detailed information regarding the command set, refer to the application note available here.
Real Time Clock Function
For touch displays with the RTC function installed, the “Miscellaneous” section of the OSD menu will have RTC
settings. Here you can use the OSD buttons to allow adjustment of the additional display parameters:
Parameter
Available Adjustment
Daylight Savings Time
Allows time to be changed by one hour to accommodate for daylight savings time change.
Default: Off
Time Setting
Allows time to be set in the 24-hour format of HH:MM:SS. The date can be set in the format of MM-DD-YYYY.
Default: On
Schedule
Enable/disable scheduling to automatically turn on/off the touch display. The on/off time can be set in a 24-hour format of
HH:MM.
You can schedule which days the touch display will turn on/off by selecting each day with the OSD remote.
If prompted to set current time, the RTC schedule will be automatically be enabled to turn off at 1:00:00AM and turn
on at 7:00:00AM. This option can be turned off manually in the OSD menu under RTC settings.

UM600456 Rev. B, page 18 of 29
User Manual –3263L/4363L Series IDS
Temperature Warning
The touch display contains a temperature sensor that can monitor the system temperature. If the touch display is
operated outside the specified temperature range, it will go into Thermal Protection mode. In this mode, the
brightness will be reduced in order to bring the system temperature back within the specified temperature range.
The brightness will not be able to be increased beyond the set value. After five minutes of use within the normal
temperature range, the touch display will automatically restore the brightness level back to what it was set at
previously. If the touch display is continuously operated outside the specified temperature range, it will shut off after
a 60 second on-screen timer.

UM600456 Rev. B, page 19 of 29
User Manual –3263L/4363L Series IDS
Wake on Touch Function
The touch display supports wake-on-touch functionality when the PC is in sleep mode. To enable this, please
ensure that the BIOS settings have enabled USB support during the S4 sleep cycle.
For touch displays with RTC function enabled, please make sure the Touch on Sleep mode is enabled in the OSD
menu, by selecting “Miscellaneous” and then enabling the “Touch” setting.
If you still are having trouble with Wake on Touch, please download the latest Elo drivers to allow the touch display
to use this function. Refer to Section 2, Section “Installing the Touch Technology Software Drivers” to find
instructions to download the latest touch drivers.

UM600456 Rev. B, page 20 of 29
User Manual –3263L/4363L Series IDS
Stylus (Active and Passive) (Optional)
Elo provides active stylus pens that can be used on the projected capacitance version of the monitor.
Elo Active Stylus Part Number: E216215 (only available for ET5053L)
Note: The minimum distance between two monitors should be 72cm (28.35in) ±10%
Elo also provides passive stylus pens that be used on the Infrared version of the monitor which can be used simultaneously with finger
for touch. Elo Passive Stylus Part Number: E727568 (Only available for IR SKU)
Glove Support
IDS ET3203L/ET4303L/ET5053L can support glove thickness from 0.1mm to 1.4mm, please switch to touch through mode when using
thicker glove. The gloves used for IDS ET3203L/ET4303L/ET5053L are as below.
*Note that touch performance is highly depending on type of glove used. Thickness and material are the main factors. A thicker
glove will result in a poorer touch performance.
Latex surgical glove
(0.1mm)
Thicker glove (0.7mm –
1.4mm)