Empire Comfort Systems AVL21MTEKN-1 Quick start guide

INSTALLATION INSTRUCTIONS
AND OWNER’S MANUAL
TRIPLE BURNER
(REQUIRES VENTED DECORATIVE LOG SET)
FOR INSTALLATION IN
SOLID-FUEL BURNING FIREPLACES
MODELS
AVL(21,24,30)MTEKN-1
CONGRATULATIONS on the purchase of your
new DOUBLE GAS BURNER! Your Decorative
Gas Burner is designed and intended for instal-
lation in an approved, existing, fully vented,
wood-burning replace, with a gas hook-up.
General Information: These instructions
are intended as a general guide and do not
supersede national or local codes in any
way. Authorities having jurisdiction should
be consulted before installation.
Installation and provision for combustion
and ventilation air must conform to the Na-
tional Fuel Gas Code, ANSI Z223.1, or CAN/
CGA-B149.1, Natural Gas Installation Code.
WARNING
FIRE OR EXPLOSION HAZARD
If the information in this manual is not
followed exactly, a re or explosion may
result causing property damage, personal
injury or loss of life.
— Do not store or use gasoline or other
ammable vapors and liquids in the
vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Leave the building immediately.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
— Installation and service must be
performed by a qualied installer,
service agency or the gas supplier.
INSTALLER:
Leave this manual with the appliance.
CONSUMER:
Retain this manual for future reference.
IMPORTANT! Read these instructions care-
fully before installing or operating this gas
appliance. These instructions should be left
with the homeowner for future reference.
WARNING
This log set is to be installed only in a sol-
id-fuel burning replace with a working ue
constructed of non-combustible material.
The vent damper must also have a damper
clamp attached to it to keep the damper from
accidentally closing during operation.
WARNING
If not installed, operated and maintained in
accordance with the manufacturer’s instruc-
tions, this product could expose you to sub-
stances in fuel or from fuel combustion which
can cause death or serious illness.
WARNING
This appliance must be installed only in a sol-
id-fuel burning replace with a working ue
and construction of noncombustible materi-
als. This unit is NOT for use with solid fuel.
Solid fuels shall NOT be burned in a replace
where a decorative appliance is installed.

35646-2-0617Page 2
TABLE OF CONTENTS
Carton Contents & Hardware Pack...............................................................................................3
Important Safety Information ...................................................................................................4 - 5
General Information...................................................................................................................... 6
Fireplace Preparation ...................................................................................................................6
Introduction................................................................................................................................... 7
Before Fully Installing the Appliance.............................................................................................7
Product Specications ..................................................................................................................8
Gas Supply ...................................................................................................................................9
Installation............................................................................................................................10 - 12
Final Set Up................................................................................................................................ 13
Operation.................................................................................................................................... 14
Maintenance & Service............................................................................................................... 14
Cleaning & Servicing ..................................................................................................................14
Appliance Service History........................................................................................................... 15
Troubleshooting ..........................................................................................................................16
Exploded View & Parts List.........................................................................................................17
Master Parts Distributor List .......................................................................................................18
How To Order Repair Parts.........................................................................................................18
Warranty .....................................................................................................................................19
SECTION PAGE

35646-2-0617 Page 3
CARTON CONTENTS & HARDWARE PACK
HARDWARE PACK CONTENTSCARTON CONTENTS
Items not shown to scale.
Index
Number Description Quantity Supplied
AVL(21,24) AVL30
1 Clip - Left 1 1
2 Clip - Right 1 1
3Triple Burner Assembly 1 1
4 Compression Fitting 1 1
5 Ember Burner Pan 1 1
6 Ember Burner 1 1
7 Dampler Clamp 1 1
8 Flexline 1 1
9 Street Elbow, 1/2 X 3/8 1 1
10 Rockwool Mix 1 1
12 Decorative Rock 3 3
13 Crushed Glass 1 2
See Parts Lists on page 17 for ordering replacement parts. Do
not order batteries, bolts, screws, washers or nuts. They are
standard hardware items and can be purchased at any local
hardware store.
10
12
11
8
3
5
4
6
2
1
9
7
1/4”X1 1/4” SLOTTED HEX HEAD ANCHOR SCREW

35646-2-0617Page 4
IMPORTANT SAFETY INFORMATION
Installer: Please leave these instructions with the owner for future
reference.
For Installation In Solid Fuel Burning Fireplaces. Do not burn wood
or solid fuels in a replace where a decorative gas log set is installed.
This appliance is for installation only in a solid fuel burning replace,
masonry replace or manufactured replace.
WARNING
Any modication to this gas log set or to controls can be
dangerous. Improper installation or use of the gas log set
can cause serious injury or death from re, burns, explosion
or carbon monoxide poisoning.
1. Please follow all local codes regarding installation, combustion
and ventilation air or in the absence of local codes follow the
National Fuel Gas Code ANSI Z223.1(U.S. installation), or
CAN/CGA-B149, Installation Code (Canada installation) and
with ANSI Z21.60 Decorative Vented Appliances for Solid Fuel
Burning Fireplaces.
2. Proper installation, burner pan location and log placement is
important to achieve optimum look and performance of your
gas log set. The logs have been designed for easy location
and placement on the grate and must be followed for proper
operation.
3. Do not operate this log set with glass doors in the closed posi-
tion. A replace screen must be in place when the log set is
burning. Adequate combustion air must be provided for proper
venting. All ames should go up and out the top of the rebox
into the ue vent. If any ames oat or curl forward into the
room do not operate appliance. Check for an open ue and
adequate combustion air into the room. A damper clamp must
be installed on the rebox damper to maintain an open ue
vent condition.
4. Young children must be carefully supervised when they are in
the same room as the gas log while in operation. Do not place
stockings, clothing or any ammable material above or near
the replace.
5. Do not substitute or use materials other than those supplied
for use with the log set.
DO NOT OPERATE THIS GAS LOG SET WITH GLASS
DOORS CLOSED.
•Due to high temperatures the appliance should be located
out of trafc and away from furniture and draperies.
• Children and adults should be alerted to the hazards of
high surface temperatures and should stay away to avoid
burns or clothing ignition.
• Young children should be carefully supervised when they
are in the same room as the appliance.
• Clothing or other ammable material should not be placed
on or near the appliance.
• Do not place trash or other articles on the log set during
operation.
• During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils,
lms or bonding agents. These bonding agents are not
harmful but may produce annoying smoke and smells as
they are burned off during initial operation of the appliance.
This is a normal temporary occurrence. A window should
be opened during the initial bake out period.
• Keep burner and control compartment clean.
WARNING
• Before installing in a solid fuel burning replace, the
chimney ue and rebox must be cleaned of soot,
creosote, ashes and loose paint by a qualied chimney
cleaner.
• Do not allow fans to blow directly into the replace. Avoid
any drafts that alter burner ame patterns.
• Do not use a blower insert, heat exchanger insert or other
accessory not approved for use with this appliance.
• Installation and repair should be done by a QUALIFIED
SERVICE PERSON. The appliance should be inspected
before use and at least annually by a qualied service
person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding materials, etc. It
is imperative that control compartments, burners and
circulating air passageways of the appliance be kept clean.
• DO NOT put anything around the replace that will obstruct
the ow of ventilation air.
• DO keep the appliance area clear and free from combustible
material, gasoline and other ammable vapors and liquids.
• A yearly examination and cleaning of the venting system
of the solid-fuel burning replace must be performed by
a qualied agency.
• DO make a periodic visual check of pilot and burners.
Clean and replace damaged parts.
• DO NOT use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.

35646-2-0617 Page 5
IMPORTANT SAFETY INFORMATION
WARNING
Follow all gas leak check procedures in this manual, prior
to operation.
WARNING
Fuels used in gas or oil-red appliances, and the products
of combustion of such fuels, contain chemicals known to
the State of California to cause cancer, birth defects, and/or
other reproductive harm. This warning is issued pursuant
to California Health & Safety Code Sec. 25249.6.
While this appliance is not in use, the gas must be turned off at
the gas supply.
DO NOT ATTEMPT TO DISCONNECT THE GAS OR ANY GAS
FITTING WHILE THIS APPLIANCE IS IN OPERATION.
NEVER leave the decorative gas log set unattended while in
operation.
NEVER allow children to operate this decorative gas log set.
NEVER place hands or ngers on the front edge of this decora-
tive gas log set.
NEVER use liquid propane gas in a natural gas unit, or natural
gas in a liquid propane unit.
DO NOT use solid-fuel or lighter uid in any decorative gas log
set.
Any safety screen or guard removed for servicing an appliance
must be replaced prior to operating the appliance.
During manufacturing, fabrication, and shipping, various com-
ponents of this appliance are treated with certain oils, lms, or
bonding agents. These chemicals ARE NOT harmful, but may
produce annoying smoke and smells, as they are burned off,
during the initial operation of the appliance. This may possibly
cause headaches, and eye or lung irritation. This is a normal
and temporary occurrence. The initial break-in period should
last three to four hours. During this period, provide maximum
ventilation by opening a window or door, to allow odors to dis-
sipate. Any odor remaining after this initial break-in period, will
be slight and will disappear with continued use.
PROPER CLEARANCES FROM COMBUSTIBLE
CONSTRUCTION AND MATERIALS MUST BE MAINTAINED
FROM ALL SIDES, TOP, AND BOTTOM OF THIS
APPLIANCE.
THIS APPLIANCE SHOULD NEVER BE PLACED NEAR ANY
COMBUSTIBLE SURFACE.
THIS APPLIANCE SHOULD NEVER BE PLACED UNDER
ANY COMBUSTIBLE CONSTRUCTION OR MATERIALS.
NEVER PLACE ANY COMBUSTIBLE MATERIAL WITHIN
TWENTY-FOUR INCHES (24”)FROM THE FRONT OF THE
FIREPLACE ENCLOSURE.
WARNING
The Commonwealth of Massachusetts requires that the
chimney ue damper, when used with decorative gas
log sets, be welded open or completely removed. In the
Commonwealth of Massachusetts, this appliance must be
installed by a licensed plumber or gastter.
WARNING
Improper installation, adjustment, alteration, service or
maintenance, can cause property damage, personal injury
or loss of life. Refer to the owner’s information manual,
provided with this appliance. Installation and service
must be performed by a qualied installer, service agency
or the gas supplier.

35646-2-0617Page 6
Qualied Installing Agency
Installation and replacement of gas piping, gas utilization equipment
or accessories and repair and servicing of equipment shall be per-
formed only by a qualied agency. The term "qualied agency" means
any individual, rm, corporation or company which either in person
or through a representative is engaged in and is responsible for (a)
the installation or replacement of gas piping or (b) the connection,
installation, repair or servicing of equipment, who is experienced in
such work, familiar with all precautions required and has complied
with all the requirements of the authority having jurisdiction.
Commonwealth of Massachusetts: The installation must be
made by a licensed plumber or gas tter in the Commonwealth
of Massachusetts.
The installation and the provisions for combustion and ventilation
air must conform with the National Fuel Gas Code, ANSI Z223.1/
NFPA54* Canadian Installation Code CAN/CGA B149.
*Available from the American National Standards Institute, Inc. 11
West 42nd St., New York, N.Y. 10018.
High Altitude Installation
When installing this unit at an elevation above 2000 feet (in the
United States) it may be necessary to decrease the input rating by
changing the existing burner orice to a smaller size. Generally,
input should be reduced 4 percent for each 1000 feet above sea
level. However, if the heating value of the gas has been reduced,
this general rule may not apply. Check with local gas utility for proper
orice size identication.
For Canadian high altitude applications, this appliance is suitable for
installation at elevations between 0 feet (0m) and 4,500 (1,370m)
without change.
When installing this unit at an elevation above 4500 feet (1,370m)
(in Canada), check with local authorities.
Consult your local gas utility for assistance in determining the proper
orice for location.
GENERAL INFORMATION
• Turn off gas supply to replace or rebox.
• Have the replace oor and chimney professionally cleaned to
remove ashes, soot, creosote or other obstructions.
Have this cleaning performed annually after installation.
• Seal any fresh air vents or ash clean-out doors located on oor
or wall of replace. If not, drafting may cause pilot
outage or sooting. Use a heat-resistant sealant. Do not seal
chimney ue damper.
Installing Damper Clamp (Figure 2)
Remove all ashes or other debris from the replace. If the replace
is equipped with an ash dump be sure to seal the door with furnace
cement or high temperature silicone. Be sure to check the damper
for proper operation and verify that the ue passageway is open.
Attach damper clamp to the vent damper and tighten hold down bolt.
Place the clamp over the lip of the damper and tighten the hold
down bolt until the clamp is securely attached to the damper. This
will prevent the damper from accidentally closing. Figure 2
FIREPLACE PREPARATION

35646-2-0617 Page 7
Introduction
Always consult your local Building Department regarding regula-
tions, codes or ordinances which apply to the installation of a
vented decorative gas log set in a solid-fuel burning replace.
This appliance is only for use with the type of gas indicated on
the rating plate.
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner ll out and mail warranty card
supplied with the replace.
3. Installer should show owner how to start and operate the
replace.
WARNING
ANY CHANGE TO THIS APPLIANCE OR ITS CONTROLS
CAN BE DANGEROUS. Improper installation or use of
the appliance can cause serious injury or death from re,
burns, explosion or carbon monoxide poisoning.
INTRODUCTION
General Information
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not
shown on the rating plate is the responsibility of the person
and company making the change.
Important
All correspondence should refer to complete Model No., Serial
No. and type of gas.
NOTICE: During initial use of the ceramic logs and branches you
will detect an odor as the ceramic logs and branches are cured.
You must secure the gas burner to the replace oor. If not, the
entire unit may move when you adjust the controls. Movement
of unit may cause shifting of the gas logs which leads to sooting
and improper burning. Grate movement could cause a gas leak.
Special care is required if you are installing the unit into a
sunken replace. You must raise the replace oor to allow
access to gas log controls. This will insure adequate air ow
and guard against sooting. Raise the replace oor using
noncombustible materials.
Assembly Procedure:
1. Center the gas log unit in the fireplace or firebox. Make
certain the front feet of the grate sit inside the front edge of the
replace or rebox.
2. An anchor hole is provided in the two bottom side members of
the grate frame. After centering the grate correctly, mark the
hole positions on the replace/rebox oor. Drill two (2) 5/32"
diameter holes approximately 1-1/2" deep for masonry screws
or 1/8" hole for sheet metal screws.
3. Anchor the grate to the replace/rebox oor using the screws
provided. Refer to Figure 13.
Proper installation of the grate is essential to prevent any
movement of the gas logs and controls during operation.
Figure 13
BEFORE FULLY INSTALLING THE APPLIANCE

35646-2-0617Page 8
NATURAL GAS
Gas Inlet Pressure Max. 10.5”
Min. 7.0”
Model Gas
Type
Valve
Type Orice
Manifold
Pressure
(w.c.)
BTUH
Max.
Rate
AVL21 NAT Manual 25 4.5” 75,000
AVL24 NAT Manual 25 4.5” 75,000
AVL30 NAT Manual 21 4.5” 90,000
MINIMUM FIREPLACE DIMENSIONS
MASONRY BUILT FIREPLACES
Chimney Height Minimum of 6 Feet
Log
Set Size
Rear
Width
A
Depth
B
Front
Width
C
Height
D
Minimum
Vent in
Sq. Inches
21 22 18 26 18 49
24 26 18 30 19 71
30 30 18 36 21 71
For Triple Burners without control valves (match-light) the replace
minimum front width above allows for centering the log set. When
adding valve kit to a Triple Burner, add 6 inches to minimum
replace width shown above.
PRODUCT SPECIFICATIONS
MINIMUM FIREPLACE DIMENSIONS
MASONRY BUILT FIREPLACES
Chimney Height Minimum of 10 Feet
Log
Set Size
Rear
Width
A
Depth
B
Front
Width
C
Height
D
Minimum
Vent in
Sq. Inches
21 22 18 26 18 49
24 26 18 30 19 71
30 30 18 36 21 71
For Triple Burners without control valves (match-light) the replace
minimum front width above allows for centering the log set. When
adding valve kit to a Triple Burner, add 6 inches to minimum
replace width shown above.
NOTICE: Natural gas match throw sets may be used in some
areas. Check your local codes for this conguration.
FRONT WIDTH
REAR WIDTH
DEPTH
HEIGHT
A
B
C
D

35646-2-0617 Page 9
Check all local codes for requirements, especially for the size and
type of gas supply line required.
Recommended Gas Pipe Diameter
Pipe Length Schedule 40 Pipe
Inside Diameter
Tubing, Type L
Outside Diameter
Nat. L.P. Nat. L.P.
0-10 feet
0-3 meters
1/2”
12.7mm
3/8”
9.5mm
1/2”
12.7mm
3/8”
9.5mm
10-40 feet
4-12 meters
1/2”
12.7mm
1/2”
12.7mm
5/8”
15.9mm
1/2”
12.7mm
40-100 feet
13-30 meters
1/2”
12.7mm
1/2”
12.7mm
3/4”
19mm
1/2”
12.7mm
100-150 feet
31-46 meters
3/4”
19mm
1/2”
12.7mm
7/8”
22.2mm
3/4”
19mm
NOTICE: Never use plastic pipe. Check to conrm whether your
local codes allow copper tubing or galvanized.
NOTICE: Since some municipalities have additional local codes, it
is always best to consult your local authority and installation code.
Installing a New Main Gas Cock
Each appliance should have its own manual gas cock.
In the Commonwealth of Massachusetts the gas cock must be a
T handle type.
A manual main gas cock should be located in the vicinity of the unit.
Where none exists, or where its size or location is not adequate,
contact your local authorized installer for installation or relocation.
Compounds used on threaded joints of gas piping shall be resistant
to the action of liqueed petroleum gases. The gas lines must be
checked for leaks by the installer. This should be done with a soap
solution watching for bubbles on all exposed connections, and if
unexposed, a pressure test should be made.
Never use an exposed ame to check for leaks. Appliance must
be disconnected from piping at inlet of control valve and pipe
capped or plugged for pressure test. Never pressure test with
appliance connected; control valve will sustain damage!
A gas valve and ground joint union should be installed in the gas
line upstream of the gas control to aid in servicing. It is required by
the National Fuel Gas Code that a drip line be installed near the gas
inlet. This should consist of a vertical length of pipe tee connected
into the gas line that is capped on the bottom in which condensation
and foreign particles may collect.
The use of the following gas connectors is recommended:
— ANS Z21.24Appliance Connectors of Corrugated Metal Tubing
and Fittings
— ANS Z21.45Assembled FlexibleAppliance Connectors of Other
Than All-Metal Construction
The above connectors may be used if acceptable by the authority
having jurisdiction. The Commonwealth of Massachusetts requires
that a exible appliance connector cannot exceed three feet in length.
Figure 4
Pressure Testing of the Gas Supply System
1. To check the inlet pressure to the gas valve, a 1/8" (3.175mm)
N.P.T. plugged tapping, accessible for test gauge connection, must
be placed immediately upstream of the gas supply connection
to the appliance.
2. The appliance and its individual shutoff valve must be
disconnected from the gas supply piping system during any
pressure testing of that system at test pressures in excess of
1/2 psig (3.5 kPa).
3. The appliance must be isolated from the gas supply piping system
by closing its individual manual shutoff valve during any pressure
testing of the gas supply piping system at test pressures equal
to or less than 1/2 psig (3.5 kPa).
Attention! If one of the procedures results in pressures in excess
of 1/2 psig (14" w.c.) (3.5 kPa) on the appliance gas valve, it will
result in a hazardous condition.
Checking Manifold Pressure
Millivolt Natural gas models will have a manifold pressure of ap-
proximately 3.5" w.c. (.871kPa) at the pressure regulator outlet with
the inlet pressure to the pressure regulator from a minimum of 4.5"
w.c. (1.120kPa) for the purpose of input adjustment to a maximum
of 10.5" w.c. (2.615kPa). Manual Natural gas models will have
a manifold pressure of approximately 4.5" w.c. (1.12kPa) at the
pressure regulator outlet with the inlet pressure to the pressure
regulator from a minimum of 7.0" w.c. (1.74kPa) for the purpose of
input adjustment to a maximum of 10.5" w.c. (2.615kPa).
Manual
NOTICE: A test gage connection is located downstream of the gas
appliance pressure regulator for measuring gas pressure. The con-
nection is a 1/8 inch 3mm) N.P.T. plugged tapping.
Millivolt
NOTICE: The gas control is equipped with a captured screw type
pressure test point, therefore it is not necessary to provide a 1/8"
test point up stream of the control.
GAS SUPPLY

35646-2-0617Page 10
INSTALLATION
NOTICE: Installation can be made easier if two or more people
cooperate in locating and installing the unit.
LOCATING THE UNIT
This appliance must be installed only in a solid-fuel burning
replace, which contains a working ue, and is constructed of
non-combustible materials.
IMPORTANT
Before installing this appliance, have the replace and chimney
professionally cleaned to remove any ashes, soot, creosote, or
other obstructions. Perform this cleaning annually after installation.
IMPORTANT
For units with valve applications, complete pilot placement and
gas train assembly before you place the unit into the replace.
IMPORTANT
Seal any fresh air vents or ash clean-out doors located on the
oor or wall of the replace. If this is not performed, drafting may
cause pilot outage or sooting. Use a heat-resistant sealant. DO
NOT seal the chimney ue damper.
WARNING
Gas supply system must be installed in accordance with
the U.S. National Fuel Gas Code. This appliance and its in-
dividual shut off valve must be disconnected from the gas
supply piping system during any system pressure test in
excess of 1/2 PSI (3.5 KPA). Use a system manual shut off
valve to shut off the gas supply to this gas appliance before
continuing with installation procedures.
WARNING
When installing the appliance, DO NOT obstruct the ow of
combustion and ventilation air.
Figure 5 - Advantage Burner Pan with Natural Gas Millivolt
Control Valve - Front & Rear View
SET UP AND ASSEMBLY
Your Advantage Decorative Gas Log Hearth Kit comes ready for
gas assembly connection particular for use in your area.
IMPORTANT
BEFORE YOU BEGIN - Audit the gas pressure at the replace
stub to insure proper minimum gas pressure (see the specica-
tions beginning on page 6 of this manual).
IMPORTANT
BEFORE YOU BEGIN - Insure that the rebox meets the mini-
mum specications of the appliance (see the specications be-
ginning on page 6 of this manual).
IMPORTANT
This appliance when rst installed may produce unpleasant
odors; these will gradually diminish.
IMPORTANT
Decorative Gas Log Sets are shipped with the appropriate gas
connections for each type of gas (Natural Gas). If you have pur-
chased an inappropriate unit for your application, contact your
retailer, installer or the Customer Service Center.
TOOLS NEEDED
2 Adjustable Wrench (at least one of which has a range of 3/4”
for gas ttings)
2 Adjustable Pipe Wrenches
1 3/8” Nut Driver or Socket (for damper clamp)

35646-2-0617 Page 11
INSTALLATION
BEGINNING INSTALLATION
1. Remove all contents from the burner shipping container (Box
One).
2. Check the contents of the shipping container against the ship-
ping and packing list or the parts list in this manual. Report
any missing or damaged parts to your retailer.
3. Remove any and all protective wrapping from the appliance.
4. TURN OFF THE GAS SUPPLY SYSTEM.
5. Place the replace damper in the fully open position and
install the damper clamp over the lip of the damper (the
damper must be in a fully open position any time that
this appliance is in operation). Using a 3/8” nut driver
or socket and turning in a clockwise direction, tighten the
damper clamp bolt until the clamp is secure. The damper
clamp must be in place to maintain the minimum perma-
nent vent opening. See the chart “Minimum Fireplace Di-
mensions” on page 6 for correct venting.
Notice: The State of Massachusetts requires that the chim-
ney ue damper, when used with decorative gas log sets, be
welded open or completely removed.
6. Using two adjustable pipe wrenches (one wrench on the gas
stub, and one wrench on the tting), remove the existing cap
or gas jet assembly from the gas stub in the replace by turn-
ing the wrench on the gas cap in a counterclockwise direction.
7. Clean the pipe threads on the gas stub using either a wire
brush or steel wool. Apply Teon tape or pipe dope to the
steel ttings before making any connection.
Notice: All gas connections (except for brass to brass) require
Teon tape or pipe dope.
FOR EMBER BURNER INSTALLATIONS
1. Place the burner upside down with the grate tines facing you,
on the oor outside of the replace.
2. Using an adjustable wrench, and turning in a counter-clock-
wise direction, remove the ember burner gas feed plug. See
Figure 7.
3. Apply Teon tape or pipe dope to the 3/8” NPT base (the large
end) of the compression tting.
4. Using an adjustable wrench, and turning in a clockwise direc-
tion, install the compression tting into the ember burner gas
feed (where the plug was removed in Step 2). See Figure 8.
5. Slide the compression tting hex cap, threads facing out, over
the end of the ember burner pipe.
6. Slide the compression ring over the end of the burner pipe.
Figure 8
Figure 9
7. Place the ember burner pipe, PORT HOLES DOWN or facing
the oor, into the compression tting, on the end of the ember
burner gas feed. See Figure 9.
8. Using two adjustable wrenches, one to hold the compression
base and the other turning in a clockwise direction, install the
ember burner into the ember burner gas feed. See Figure 10.
Figure 10
Figure 11
FOR MATCH THROW INSTALLATIONS, CONTINUE WITH THE
NEXT THREE STEPS IN THE SECTION “FOR EMBER PAN IN-
STALLATION.”
FOR VALVE/PILOT INSTALLATIONS, GO TO THE SECTION
“FOR VALVE/PILOT INSTALLATIONS” ON PAGE 8, AND THEN
RETURN TO THE SECTION “FOR EMBER PAN INSTALLA-
TIONS.”

35646-2-0617Page 12
INSTALLATION
FOR EMBER BED INSTALLATIONS
1. Place the burner in the upright position.
2. Insert the bottom lip of the ember burner pan under the ember
burner. See Figure 12.
3. Push the ember burner pan backwards, towards the main
burner, snapping the top of the ember burner pan beneath the
grate support. See Figure 13.
FOR MATCH THROW INSTALLATIONS, GO TO THE SECTION
“FOR MATCH THROW INSTALLATIONS ON PAGE 7.
FOR VALVE/PILOT INSTALLATIONS, GO TO THE SECTION
“FOR VALVE/PILOT INSTALLATIONS” ON PAGE 8.
Figure 12
Figure 13

35646-2-0617 Page 13
FINAL SET UP
WARNING
Failure to position the parts in accordance with all includ-
ed pictures, diagrams and drawings, or failure to use only
parts specically approved with this appliance may result
in property damage or personal injury.
1. Pour the provided glass over each burner lling the burner
pans. The glass should follow the slope of each burner pan,
covering each burner completely.
Figure 35
2. Spread the glowing embers over the ember burner.
Figure 36
3. Place the lava rock (cinders) around the burner assembly.
Figure 37
WARNING
Apply loose material (embers and lava rock [cinders]) per
instruction manual. DO NOT apply extra material not sup-
plied with this appliance. All previously applied loose mate-
rial (embers) must be removed prior to reapplication.
CAUTION
DO NOT place glowing embers, sand, rockwool mix, or lava
rock (cinders) in the area of the safety pilot assembly.
STOP!
Refer to the log set up instructions packaged with your Decora-
tive Gas Logs (Box Two).
4. Remove all contents from the Decorative Gas Log shipping
container (Box Two).
5. Check the contents of the shipping container against the
shipping and packing list or the parts list in this manual.
Report any missing or damaged parts to your retailer.
6. Remove any and all protective wrapping from the gas logs.
7. Arrange the decorative gas logs on the grate.
8. When you have completed setting up the logs, proceed to
the operation section, on page 15 for Match Throw Units,
and page 16 for units with gas control valves.

35646-2-0617Page 14
OPERATION
WARNING
Do not use this appliance if any part has been under water.
Immediately call a qualied service technician to inspect
the appliance and replace any part of the control system
and any gas control that has been under water.
All units with gas control valves must be lit by a Safety Pilot.
For standard units, the pilot is located at the right, rear, center
of the unit .
Follow these instructions exactly when lighting the appliance.
BEFORE LIGHTING, smell around the appliance area for gas. Be
sure to smell next to the oor, as L.P. gas is heavier than air and
will settle to the oor. Use only your hand to rotate the gas control
knob. Never use tools. If the knob will not turn by hand, do not try
to repair it; call a qualied service technician or installer. Force or
attempted repair may result in a re or explosion.
MAINTENANCE & SERVICE
The Decorative Gas Log Set should be thoroughly inspected on a
regular basis at least once a year by a qualied installer.
At the beginning of each season, the system should be checked
as follows:
1. Check the chimney ue or vent pipe to make sure that the
ue is drawing properly, and that any vent pipe connections
are tight.
2. Check to see that there are no blockages at the chimney or
vent termination.
3. Check for creosote and soot build-up in chimney and/or
vents and clean if necessary.
4. Inspect the pilot and burners (if applicable).
The burner system has been adjusted for proper operation at the
factory. No adjustment is necessary, other than altitude de-rate or
pilot ame.
NEVER enlarge valve orices or burner ports.
SOOTING
Some sooting of your log set is normal, adding to the appearance
of burned wood. If excessive sooting accumulates, clean the logs
using either of the following options::
A. While the logs are burning and hot, spray the logs with
clean water. The soot will lift off and burn off.
B. When the logs are cold, brush the soot off with a stiff
brush. Do not use water or soot cleaners at the same
time as a brush.
WARNING
All gas burning appliances produce smoke and carbon mon-
oxide gas during operation. These fumes can be harmful if the
appliance is used in any other than a fully vented replace.
WARNING
A replace screen must be in place when this appliance is
in operation. Unless other provisions for combustion air
are provided, the screen shall have an opening(s) for intro-
duction of combustion air.
WARNING
When this decorative gas appliance is used in a replace
equipped with a combustion air kit and glass doors, the glass
doors should remain open during log set operation. This will
maximize the radiant heat provided to the surrounding area,
and minimize overheating of any valve installation. The glass
doors may be closed when the log set is not in use.
Keep the control compartment, logs and burner area surrounding
the logs clean.
THE LOGS CAN GET VERY HOT— HANDLE ONLY WHEN COOL.
Always keep the appliance area clear and free from combustible
materials, gasoline, and other ammable vapors and liquids.
Never obstruct the ow of combustion and ventilation air. Keep the
front of the appliance clear of all obstacles and materials.
INSPECTING VENTING SYSTEM
A vented replace venting system is designed and constructed
to develop a positive ow adequate to remove ue gases to the
outside atmosphere.
Any foreign objects in the venting system, may cause spillage of
the ue gases into the room.
Periodic examination and/or cleaning of the venting system of the
solid-fuel burning replace must be done by a qualied service
person. Visually inspect the damper and ue area for excessive
soot build-up. This soot (carbon) may be removed by brushing with
a soft bristle brush.
CLEANING AND SERVICING

35646-2-0617 Page 15
Date Dealer Name Service Technician Name Service Performed/Notes
APPLIANCE SERVICE HISTORY

35646-2-0617Page 16
TROUBLESHOOTING
PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE
Gas odor during setup Gas Leak See “What to do if you smell gas” Pages 4 - 5.
Check all gas connections
Gas odor before rst ignition Gas Leak See “What to do if you smell gas” Pages 4 - 5.
Check all gas connections
Pilot will not ignite, or will not stay lit
No gas to pilot Make sure gas is on, in pilot position
Thermocouple not hot Depress valve knob for at least 1 minute
Improper pilot ame adjustment See Pilot Characteristics - adjust ame
Loose connections on the thermocouple Check gas connections
Faulty pilot or thermocouple Replace Safety Pilot
Faulty valve Replace Valve
Delayed ignition
Low gas pressure Check gas supply pressure
Clogged or dirty burner ports Clean burner ports
Blocked orice Check orice opening
Faulty valve Replace valve
Burner does not light but pilot
remains on
Low gas pressure Check gas supply pressure
Clogged or dirty burner ports Clean burner ports
Blocked orice Check orice opening
Faulty pilot or thermocouple Replace safety pilot
Faulty valve Replace valve
Burner lights but does not stay lit
while pilot remains on
Low gas pressure Check gas supply pressure
Faulty valve Replace valve
Faulty pilot or thermocouple Replace Safety pilot
Clogged or dirty burner ports Clean burner ports
Burner & pilot light but will not stay
on
Low gas pressure Check gas supply pressure
Not enough fresh air for pilot Open door or window - ventilate
Faulty valve Replace valve
Faulty pilot or thermocouple Replace safety pilot
Clogged or dirty burner ports Clean burner ports
Remote control overheating Move away from ame
Remote control batteries failing Replace batteries
Incorrect burner ame
Incorrect gas supply or pressure Check gas supply pressure
Blocked orice Check orice opening
Clogged or dirty burner ports Clean burner ports
Faulty valve Replace valve
High altitude Adjust orice size for altitude
Backre of burner
Blocked orice Check orice opening
Clogged or dirty burner ports Clean burner ports
Low gas pressure Check gas supply pressure
Appliance produces unwanted
odors
Vapors from paint, hair spray, glues, etc. Ventilate room
Initial burn-off of manufacturing chemicals Ventilate room
Logs appear to smoke Vapors from manufacturing chemicals Ventilate room
Logs curing See “Curing of Refractory Logs”
Whistle noise from appliance
Air in gas line Bleed lines
Control knob not in fully open position Open control knob to full position
Spiral gas ex line Replace gas feed line

35646-2-0617 Page 17
EXPLODED VIEW & PARTS LIST
INDEX NO PART NO DESCRIPTION
AVL21 AVL24 AVL30
1 R12114 R12114 R12114 Clip - Left
2 R12115 R12115 R12115 Clip - Right
3 R12104 R12105 R12106 Triple Burner Assembly
4 R12047 R12047 R12224 Orice
5 R12055 R12055 R12055 Orice Holder
6 R12083 R12083 R12083 Flexline
7 R12162 R12163 R12164 Ember Burner Pan
8 R12116 R12116 R12116 Compression Fitting
9 R12157 R12158 R12159 Ember Burner
10 R2809 R2809 R2809 Damper Clamp
11 R12057 R12057 R12057 Rockwool Mix
12 11788 11788 11788 Decorative Rock
13 R11769 R11769 R11769 Crushed Glass
N/S - NOT SHOWN
3
9
13
12
11
8
7
4
5
1
2
10
6

35646-2-0617Page 18
MASTER PARTS DISTRIBUTOR LIST
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu-
tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the
service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the
name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the fol-
lowing illustration and part list. Be sure to give all this information . . .
Appliance Model Number Part Description
Appliance Serial Number Part Number
Type of Gas - Natural _______________________________________________________
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
HOW TO ORDER REPAIR PARTS
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: [phone]
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills
F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: [phone]
Toll Free: 800-243-9360
Fax: [phone]
Toll Free Fax: [phone]
Websites: www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: [phone]
Toll Free: 800-755-8809
Fax: [phone]
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills

35646-2-0617 Page 19
WARRANTY
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specied
below. Hearth products must be installed by a qualied technician and must be maintained and operated safely, in accordance with the
instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must
be accomplished by a qualied gas appliance technician.
Limited Lifetime – Refractory Logs
Should any part fail because of defective workmanship or material during the normal life of this product, Empire will repair or
replace at Empire’s option.
Limited Five-Year Parts Warranty – Burners, Grates, Ceramic Fiber Logs
Should any part fail because of defective workmanship or material within ve years from the date of purchase, Empire will repair
or replace at Empire’s option.
Limited Two-Year Parts Warranty – Valves
Should the valve fail because of defective workmanship or material within two years from the date of purchase, Empire will repair
or replace at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the
date of purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner
The appliance must be installed by a qualied installer and operated in accordance with the instructions furnished with the
appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty
period. Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verication. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available
at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to [email protected] with
“Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives you specic legal rights, and you may also have other rights, which vary from state to state.

www.empirecomfort.com
Empire Comfort Systems Inc.
Belleville, IL
If you have a general question
about our products, please e-mail
us at [email protected].
If you have a service or repair
question, please contact your dealer.