Entree EPG Series User manual

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
INSTALLATION & OPERATION MANUAL
ELECTRIC PANINI GRILL
Entrée LLC
4673 Osborne Drive, Suite D
El Paso TX 79922
FOR WARRANTY SERVICE CALL:
704-900-2068
EPG SERIES
This manual contains important information regarding your ENTREE unit. Please
read the manual thoroughly prior to equipment set up, operation, and maintenance.
Failure to comply with regular maintenance guidelines outlined in the manual may
void the warranty. Improper installation, adjustment, alteration, service or
maintenance can cause property damage, injury or death. Read this manual
thoroughly before installing or servicing this equipment.
MUST READ!

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
Congratulations!
You have purchased one of the finest pieces of commercial cooking equipment on the market. You will find
that your new equipment, like all ENTREE equipment, has been designed and manufactured to meet the
toughest standards in the industry. Each piece of ENTREE equipment is carefully engineered, and designs
are verified through laboratory tests and field installations. With proper care and maintenance, you will
experience years of reliable, trouble-free operation. For the best results, read this manual carefully. All the
information and guidelines of this user’s manual comply with certain applicable regulations, which come from
our long-term accumulated knowledge and experience, as well as current project development situations.
Should you have any questions, please don’t hesitate to contact ENTRÉE by calling the number below or
going to our website: www.entree.biz.
Please post or retain this document in a known location close to the device for reference for any user. Have
each operator read this manual before carrying out and action on this device, especially when starting.
Entrée declines any responsibility in the event users do not follow the instructions or guidelines stated here.
SAFETY PRECAUTIONS
Before installing and operating this equipment, be sure everyone involved in its operation is fully trained and
aware of precautions. Accidents and problems can be caused by failure to follow fundamental rules and
precautions.
The following symbols, found throughout this manual, alert you to potentially dangerous conditions to the
operator, service personnel, or to the equipment.
This symbol, is intended to alert the user to the presence of
uninsulated “dangerous voltage” within the product’s enclosure
that may be of sufficient magnitude to constitute a risk of fire or
electric shock to persons.
This symbol is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in
the literature accompanying the appliance.
This symbol is intended to alert the user to the high heat potential.

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
Table of Contents
Specifications -------------------------------------------------------------------------------------------------- Page 4
Installation ------------------------------------------------------------------------------------------------------ Page 4
Electrical Connections --------------------------------------------------------------------------------------- Page 5
Operating Instructions---------------------------------------------------------------------------------------- Page 6
Cleaning--------------------------------------------------------------------------------------------------------- Page 7
Trouble Shooting---------------------------------------------------------------------------------------------- Page 8
Wire Diagrams------------------------------------------------------------------------------------------------- Page 9
Read these instructions carefully before attempting installation. Installation and initial startup should be
performed by a qualified installer. Unless the installation instructions for this product are followed by a
qualified service technician (a person experienced in and knowledgeable of the installation of commercial
gas and/or electric cooking equipment) then the terms and conditions on the Manufacturer’s Limited
Warranty will be rendered void and no warranty of any kind shall apply.
FOR YOUR SAFETY TO AVOID SERIOUS PERSONAL INJURY AND PROPERTY DAMAGE:
•ALWAYS install equipment in a work area with adequate light and space.
•ONLY operate on a solid, level, nonskid surface that is nonflammable and away from sinks and water
hazards.
•For your safety, please keep the machine away from any liquid, gas or other object, which is
flammable or explosive.
•Any self-modification, wrong installation, adjustment, or maintenance can lead to property loss or
casualty. Doing so may create hazards and will void the product’s warranty. Please contact the
manufacturer for any adjustment or maintenance, and have the work done by a trained & qualified
person.
•This appliance should not be operated by those who have physiological, perceptual, or mental
disabilities or those who have insufficient experience or knowledge (including children). Only in
conditions of being given sufficient supervision & guarantee of personal safety, as well as proper
instructions & guidance, those who were mentioned above can make some particular operation of this
device.
•Keep children away from the device.
•Do not store or use gasoline or any other liquid that is flammable or explosive in vicinity of this
device.
Keep appliance area free and clear of combustibles.
Retain this manual for future reference.
THIS PRODUCT IS DESIGNED, BUILT, AND SOLD FOR COMMERCIAL USE ONLY.
THIS PRODUCT IS NOT APPROVED FOR RESIDENTIAL OR NON-COMMERCIAL USE
WARRANTY AND LIABILITIES ARE VOID IF USED IN RESIDENTIAL OR NON-COMMERCIAL
INSTALLATION.

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
SPECIFICATIONS
Electric Panini Grill Voltage: This unit is factory supplied 120 VAC, 1750 kW,
14.6 Amps.
Cord & Plug Type: 5-15P(US ONLY) 5-20P,cord length is sixty (60) inches. Diagram of plug>>>>
(NOTE: EPG23 Models will have two (2) power cords.)
In the United States, install the oven in accordance with: 1) State and local codes; 2) National Electrical
Code, NFPA-70 (latest edition) and 3) NFPA Standard #96, Vapor Removal from Cooking Equipment
(latest edition), available from National Fire Protection Association, Batterymarch Park, Quincy, MA
02269.
In Canada, install the oven in accordance with: 1) Local codes; 2) Canadian Electrical Code, CSA
Standard C22.2 No. 1 (latest edition) and 3) Canadian Standard for Commercial Cooking Equipment
CSA Standard C22.2 No.109 (latest edition).
These models are designed, built, and sold for commercial use only.
SPECIFICATIONS
Model #
Length
In/mm
Width
In/mm
Height
In/mm
# Heating
Elements
Net
Weight
EPG12G
11.8”/300
12”/305
8.25”/210
2
31 lbs./16 kg
EPG12S
11.8”/300
12”/305
8.25”/210
2
31 lbs./16 kg
EPG12GS
11.8”/300
12”/305
8.25”/210
2
31 lbs./16 kg
EPG16G
16”/410
12”/305
8.25”/210
2
42 lbs./19 kg
EPG16S
16”/410
12”/305
8.25”/210
2
42 lbs./19 kg
EPG16GS
16”/410
12”/305
8.25”/210
2
42 lbs./19 kg
EPG23G
22.5”/570
12”/302
8.25”/210
4
62 lbs./30 kg
EPG23S
22.5”/570
12”/302
8.25”/210
4
62 lbs./30 kg
EPG23GS
22.5”/570
12”/302
8.25”/210
4
62 lbs./30 kg
Model
EPG12
EPG16
EPG23
Thermostats
1
1
2
Temperature Range
122°F-575°F
(50°C-300°C)
122°F-575°F
(50°C-300°C)
122°F-575°F
(50°C-300°C)
Top Plate Size
8.4” X 8.4”
(214mm X 214mm)
13.4” X 8.7”
(340mm X 220mm)
8.4” X 8.4”
(214mm X 214mm)
Bottom Plate Size
8.6” X 9”
(218mm X 230mm)
14.2” X 11.2”
(360mm X 285mm)
18.7” X 9”
(475mm X 230mm)
UNPACKING
Unpack the Electric Panini Grill immediately after receipt. Remove the Panini Grill from its packaging;
remove all packaging on and surrounding the unit and be certain to remove all protective plastics and
residues from all surfaces. Make sure that all parts provided are located. Equipment must have its legs
properly installed before use. Before using this equipment, it must be cleaned and dried thoroughly.
INSTALLATION
NOTE: It is vital that the purchaser of this equipment places this manual in a prominent location for
instructions to be followed in the event that the user has questions on operations.
1. Select a location for the Electric Panini Grill that has a level, solid, non-skid surface that is
nonflammable and away from water hazards or sinks and is in a well-lighted work area away from
children and visitors.
2. It is recommended to be installed under proper ventilation as required by local code.
Local codes regarding installation and ventilation vary greatly by area. The National Fire
Protection Association states in its NFPA 96 latest edition (see NFPA page at the beginning
of this manual) that local codes are “authority having jurisdiction” when it comes to
requirements for installation of equipment. Therefore, the installation should comply with all
local codes.

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
ELECTRICAL CONNECTIONS
Before making any electrical connections, check the follow:
•Voltage supply matches the voltage input on the data tag. Attached the incorrect supply voltage can
damage your product and void the product warranty.
•Be sure to use a dedicated circuit break for each oven. And that the circuit breaker is sized
according to the amperage used by the oven.
•Ground. Be sure there is a good ground connection. This appliance, when installed, must be
electrically grounded in accordance with local codes, or in the absence of local codes, with the
National Electrical Code, NFPA 70, or the Canadian Electrical Code, CSA C22.2
FIRE and INJURY or DEATH HAZARD
Injuries or death can occur if this equipment is not used properly. To reduce risk of injury or death:
•Keep the appliance area free and clear from combustibles
•Do not obstruct the flow of combustion and ventilation air
•Do not spray controls or the outside of the appliance with liquids or cleaning agents
•Let hot appliance cool before cleaning or moving
•The appliance should only be used in a flat, level position
•Do not operate unattended.
•This equipment must be installed by a qualified installer in accordance with all federal,
state, and local codes. Failure to install this equipment properly can result in injury or
death.
IMPORTANT SAFEGUARDS AND SAFETY INSTRUCTIONS
When using commercial cooking equipment, basic safety precautions should always be followed, including
the following:
The Panini Grill outside surfaces will become HOT after use. Use caution when touching the unit.
•Never directly touch the cooking surface while the Panini Grill is on.
•Always turn off the unit when not in use, servicing or adjusting any parts or attachments, and before
cleaning.
•Never leave the Panini Grill to operate overnight unattended.
•Do not operate any equipment with damaged, kinked, or nicked insulation exposing bare wires. Turn off
the power supply immediately and call your electrician. The external wiring is not part of the oven. If the
oven has been dropped or damaged in any manner call for service.
•The use of attachments not recommended or sold by the manufacture may cause fire, injury or even
death.
•DO NOT USE OUTDOORS.
•Do not use this equipment for any use other that the use intended by the manufacturer.
•Never use the Panini Grill as a heating source.
•The Panini Grill does not contain any user-serviceable parts. A dealer or recommended qualified service
technicians should carry out repairs. Do not remove any components or service panels on this product.
•Never bypass, alter, modify, or attach any unauthorized parts to this equipment. Doing so may create a
hazard and will void the warranty.
•We take every consideration in the manufacturing process to ensure that all products are safe. Steel
cutting procedures used to manufacture these items result in sharp edges. These sharp edges are
removed to the best of our ability; however, we insist the operator take care when in contact with this
piece of equipment.
•Always keep hands, hair, and clothing away from heating source.

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
OPERATING INSTRUCTIONS
Controls Explanation
A Panini Grill is a different type of grill that offers a quick production of all types of sandwiches to name a
few. See the controls in the following set of explanations:
•Plug in the power cord to an
appropriate outlet, the green
indicator illuminates. This
indicates that the appliance is
energized.
•Rotate the thermostat clockwise
to set desired temperature in accordance with the product requirement. The yellow indicator
illuminates, and the heating element start heating up the plates.
•Users could regulate the temperature according to food type, 350°F - 480°F (180°C -250°C) is the
recommended. It takes approximately 8 minutes to heat the plates to 480°F from power on.
•When the set point of 480°F is reached, lift the top plate to proper position by the operation handle.
Then, coat the plates with edible oil and put the prepared food evenly onto the lower plate. Lower the
top plate and press the handle lightly. Observe the grill condition from time to time until the food is
ready, which can be determined by operators.
•When the set point is reached, the thermostat will cut off the power supply automatically with the
yellow indicator off and the green indicator on, which indicates that the heating elements stop
heating and prepare for the next cycle.
•The drip pan shall be placed under the lower plate to collect the excess grease and oils from the
food product which are flowing down from the lower plate.
•Lift the top plate to take out the cooked sandwich or product.
•Once the temperature drops a bit, the thermostat will energize the power supply automatically and
the heating elements restart heating up the plates. The procedure will continue to re-cycle.
•After working, turn the thermostat knob counter-clockwise to OFF position. Then unplug to cut off the
power supply.
NOTE: The bottom case is equipped with a temperature high limit, which is located underneath the “RESET”
sticker and seen by opening the bottom cover. Operating temperature of the high limit is 266°F and manual
reset temperature is <104°F. If over-temperature, the high limit will disconnect the circuit to protect the grill.
For re-use, only when the limit reset button is pressed, that it can be used normally. (See illustration on
page ?)
Main function of the appliance is to grill steak and bread etc. which are heated by the top
and bottom griddle plates to achieve desired effect. Set the plate temperature by the
thermostat to bake food at constant temperature in accordance with food type.

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
Operational Tips
•Installation and maintenance shall be done by professional technicians. If necessary, contact the
authorized service provider by calling the number at the bottom of this page.
•Grounding connection on the device must comply with the local regulations.
Warning: Improper operation, installation or maintenance may cause property damage, injury or
death. Read this instruction manual thoroughly before installing, operating, or servicing this
equipment.
•All operators should observe the electric safety regulations strictly. Before using, making sure that
the power voltage complies with that on the nameplate and the grounding is safe.
•All operations should be done only in safe operating conditions. If any failure occurs, have it repaired
immediately.
•This product needs to be operated by a trained operator. Do not dismantle or self-modify the toaster.
Dismantlement and self-modification may cause casualty and void the warranty.
•Before cleaning, unplug and cut off the power supply. During cleaning, do not spray the appliance
with water jet. Water may conduct electricity, that may cause electric shock due to leakage.
•Do not pat the product or put any heavy objects onto it. Abnormal operations may cause damage
and danger. Do not touch the appliance with your hands directly due to high temperature during or
after operation, especially the hot area with high temperature which may cause scald.
•Do not use power supply that is not marked on the product.
Routine Inspection
•Stop using if the user feels that there are some problems in the operation of the grill.
•Check the grill before using it every day and when finished.
•Check whether the machine is tilted or not level before using.
•Check to see if the control panel is damaged.
•Check to see if there is a strange odor or smell during use.
•Check to see if there is a vibration or vibration noise.
Cleaning & Maintenance
•Before cleaning, cut off the power supply first to prevent unexpected accidents.
•After working every day, clean upper and lower plates, exterior of grill and power cord with damp
towel containing non-corrosive detergent. Do not spray or pour water directly on grill. Water
infiltration can damage the electric components and cause a safety hazard. Pull out the drip tray,
clean thoroughly and reinstall.
•If you are not going to use the appliance at any length time, turn off the thermostat and power
switch.
•If you are not going to use the appliance for a long period of time, clean it completely, unplug and
store it in a well-ventilated warehouse without any corrosive gases.

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
TROUBLE SHOOTING
Symptoms
Causes
Solutions
Power is connected and heating
indicator is on, but the plate does
not heat up.
1. The thermostat is defective.
2. At least one of the heating
elements has failed.
3. The temperature high-limit
thermostat has tripped.
1. Replace the thermostat.
2. Replace the failed element.
3. Take apart the bottom
shrouding and manually reset
the high-limit thermostat.
Connect the power and rotate the
thermostat, the heating indicator
is on, but the temperature keeps
rising without control.
1. The thermostat is
malfunctioning.
1. Replace the thermostat.
The indicator light is not on and
the appliance does not heat up.
1. Power supply is abnormal, or
power is disconnected.
2. The fuse or circuit break is
open.
1. Check the power supply and
connection to correct it.
2. Replace fuse or re-set the
circuit breaker.
Illustration of Bottom of Grill
**Before attempting to reset the high limit thermostat, unplug the grill from it’s power supply and allow it to
cool sufficiently.
Heat Indicator Thermostat Heating Element Power Indicator High-Limit Thermostat

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
Electrical Diagram
EPG12 & EPG16
EPG23

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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
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Installation/Owner’s Manual Rev 20230224 For Warranty Service Call 704-900-2068
INSTALLATION & OPERATION MANUAL
ELECTRIC PANINI GRILL
EPG SERIES
Entrée LLC
4673 Osborne Drive, Suite D
El Paso TX 79922
FOR WARRANTY SERVICE CALL:
704-900-2068
Conforms to UL STD.197
Certified TO CSA STD. C22.2 NO.109
CONFORMS TO NSF/ANSI STD.4
A product with the ENTREE name incorporates the best in durability and low maintenance. We all
recognize, however, that replacement parts and occasional professional service may be necessary
to extend the useful life of this unit. When service is needed, contact an ENTREE Authorized
Service Agency, or your dealer. To avoid confusion, always refer to the Model Number, Serial
Number, and the Gas Type of your unit.