Ericsson S80 User manual

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 2(26)
Preface
Welcome to Ericsson Mobile Organizer (EMO) 5.1 Enterprise Edition, which offers a full
range of mobile office applications to help you keep up with your important emails,
calendar and contacts. EMO 5.1 Enterprise Edition uses Push technology, so there is
no need for synchronization and no delays in getting the latest information.
EMO provides secure, real-time, wireless access to enterprise applications through
your mobile device. This guide provides information for managing and using your
mobile device.
This guide is intended for enterprise users accessing corporate applications and data
using EMO 5.1 Enterprise Edition and a mobile device. It assumes that you have a
mobile device with wireless access and that you are familiar with using this device.
The EMO 5.1 Enterprise Edition User Guide document set includes the following
documentation:
!Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for Pocket PC -
Instructions on how to use EMO with Windows Mobile Pocket PC devices, such
as Qtek and HP iPAQ.
!Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for UIQ -
Instructions on how to use EMO with Symbian UIQ devices, such as Ericsson
and Motorola.
!Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for S60 -
Instructions on how to use EMO with Nokia Symbian Series 60 devices.
!Ericsson Mobile Organizer 5.1 Enterprise Edition User Guide for Windows Mobile
Smartphone - Instructions on how to use EMO with Microsoft Windows Mobile
Smartphone devices.

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 3(26)
Contents
1
Introducing EMO Enterprise Edition 4
1.1 Installation Package 4
1.2 Prerequisites for Installation 4
1.2.1 Network Connections 4
2 Installation and Activation 5
2.1 Installing EMO 5
2.2 Activating EMO 7
3 Settings and Tools 12
3.1 Settings 13
3.1.1 Connection Settings 13
3.1.2 Email Settings 14
3.1.3 Calendar Settings 15
3.1.4 Contacts Settings 15
4 Using EMO Enterprise Edition 16
4.1 Starting the EMO Application 16
4.2 Using the EMO Services 16
4.2.1 Managing Your Emails 16
4.2.2 Writing a New Email 17
4.2.3 Reading Emails and Attachments 18
4.2.4 Inbox Functions 19
4.2.5 Attachment Handling 20
4.3 Managing Calendar Appointments 21
5 Uninstalling EMO 22
6 Troubleshooting and FAQ 23
6.1 Troubleshooting 23
6.2 Frequently Asked Questions 24
7 Additional Support 25
7.1 Additional support 25

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 4(26)
1Introducing EMO Enterprise Edition
1.1 Installation Package
EMO 5.1 Enterprise Edition for devices running Nokia Series 80 operating system, such
as Nokia 9300, is delivered as a standard Symbian installation file. You can recognize
the file by the .SIS extension. The name of the installation file for Series 80 devices
includes characters ‘S80’.
1.2 Prerequisites for Installation
In order to start using the EMO services you need the following:
!An appropriate Series 80 device such as a Nokia 9300 or Nokia 9500. For a full
list of supported devices please contact your service operator or an Ericsson
Enterprise reseller.
!The installation package for the EMO for devices running the Nokia Series 80
operating system is delivered as a standard installation (.SIS) file. Your service
operator or an Ericsson Enterprise reseller should provide this file to you.
1.2.1 Network Connections
Your mobile device needs a working packet data (GPRS or 3G) connection and an
Access Point Name (APN) configuration that connects directly to the Internet.
You can verify this by opening a web page (not a WAP page) with the device’s Internet
browser. If the page opens, you do not need to configure an APN.
Note: To provide true always-on experience the EMO application on the mobile device
keeps a packet data (GPRS or 3G) connection open to the Internet. The
connection is automatically re-initiated if it is temporarily lost. Please, consult
your operator for actual data costs, both in your home network and when
roaming.
If you cannot connect to the Internet, you can edit the APN settings by going to Tools
> Control Panel > Connections. Open Internet setup and edit the settings.
Figure 1. Internet Accounts
For additional help, please contact your IT administrator or service provider. Some
service providers deliver the settings to your device by SMS on request.

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 5(26)
2Installation and Activation
This chapter describes how to install EMO to your mobile device and activate the
application. Note that only one device can be used for each email account. When you
wish to change to a new device, the old device should be uninstalled first.
2.1 Installing EMO
Please follow these steps to install EMO to your mobile device:
1. Copy the EMO installation package (.SIS file) to the device. There are several
ways to do this:
a. Send it over a Bluetooth connection from your PC (make sure Bluetooth
is enabled both on the sending and receiving device)
b. Store it onto a memory card that the device is able to read
c. Install it over a cable using your device management software (the
cable usually comes with your mobile device)
d. Send it over an infrared link from your PC
2. Start installation and press Install. Locating the file depends on how you
transferred the file:
a. If you sent the file to your phone via Bluetooth or infrared, it appears in
the Inbox messaging folder (with your received SMS)
b. If you have the file on the memory card or transferred it via cable, open
your phone’s File Manager program and find the file from your disk or
memory card
3. If you receive a message stating the installation file cannot be verified, you can
select Install anyway. The message comes because your installation has not
been digitally signed. If your Ericsson Enterprise reseller has provided the file
to you, it is safe to install.
4. You will receive a prompt requesting confirmation to install. Press Install.
Figure 2. Supplier Info
5. Select the language to be used and press Install. The language selection
screen shows only if your installation package contains several languages, and
the preferred language set on your device is not available in the installation
package.

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 6(26)
6. You will be requested to select the location for the installation. You can select
either the device or memory card.
Figure 3. Installation Target
7. Read the license terms, and if you agree press Ok. If you do not accept the
terms, press Cancel.
Figure 4. License Agreement
8. A screen asks you where you wish to add the shortcut. Select Desk. You can
also add a shortcut from other locations if you wish. Press Ok.
Figure 5. Adding Shortcut

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 7(26)
9. You will receive a confirmation message stating that the software was installed.
Press Ok.
Figure 6. Installation Successful
10.The installation is now complete.
2.2 Activating EMO
In order to start receiving emails on your device, the EMO service needs to be
activated. If you are planning to use a device that has been used by someone else
earlier, it may be a good idea to delete the contacts and calendar on the device, as
they will be synchronized to your desktop at the end of the activation procedure.
You can also clear the device calendar during the activation procedure. To prevent
accidental deletion of contacts, no option to delete them is available during
installation.
1. After installation is complete, go to your device Desktop (or to the place that
you chose to add the shortcut) and start the EMO application.
Figure 7. Starting Activation

Ericsson Mobile Organizer 5.1
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2. An informative screen about the packet data connection is displayed. Press OK.
Figure 8. Packet Data Information
3. A screen asking for the Access Point (APN) appears. Select your access point
and press Next. For more information on setting the APN see section Network
Connections section above.
Figure 9. Internet Connection
4. A screen asking you to select if you want calendar and contacts to be
synchronized is displayed. Choose the services you want to use (default is that
Calendar and Contacts are synchronized). You can change this selection later
on. Press Next.
Figure 10. Calendar and Contact Synch Selection
5. This step occurs only if there are events in your calendar and you have selected
the calendar to be synchronized. You can select whether you want to replace
the device calendar or merge the device calendar with the desktop calendar.
If your device has been used by someone else previously, it is recommended to
replace the calendar, to avoid getting his or her events into your calendar (the
device does not distinguish between different people’s events).

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 9(26)
If you are upgrading from a previous version of EMO our calendar will be
synchronized and you can replace the device calendar.
Should you wish to replace your desktop calendar, please empty it first from
your desktop calendar application and then select No at this step. Press Next.
Figure 11. Replace Or Merge Calendar
After this, a connection is established. If there is a problem with the APN
(access point) a connection error will be displayed. You can cancel the
installation and go and set the correct APN.
See section Network Connections above for details. The installation resumes
from where you left off when you start the EMO application.
6. Once the connection has been made, the device generates an activation code,
which you will need to activate the EMO service. This step is required for
security reasons.
Figure 12. Activation Code

Ericsson Mobile Organizer 5.1
Enterprise Edition
User Guide for S80
6/1553-ANF 901 16/1 Rev C 10(26)
7. If you have received an email to your desktop email requesting the Activation
Code, you can simply reply to the email with the activation code as the first line
of the reply. If you have not received an email, deliver the activation code to
your IT Administrator who can activate your service using the code.
Figure 13. Example Activation Email
Note: The Activation Code includes your personal encryption key for the
service. Therefore, you should send this code to your IT Administrator in
a secure way. You should inform your code to your Administrator in
such a way that it will not be intercepted or overheard by someone with
malicious intent
8. Once your account is activated, EMO starts itself automatically (assuming there
is an established internet connection). When the activation is done, you will be
informed by an email delivered both to your mobile device and to your PC.
You can close the status screen and leave the application running in the
background and continue using your device normally.
Figure 14. Activation Successful Screen