
10
Note: In any other case or if the advice explained above did not solve the prob-
lem, please contact us at support@evereze.com for further support.
TROUBLESHOOTING:
Problem Possible reason Advice
Error code Possible reason Advice
E1 Battery overheating Cool down the battery
E2 Wrong charger Change to use Evereze charger
E3,E4 Battery failure Please contact service
E5 Main motor failure Please contact service
Appliance does
not turn on
- No power for the batt-
ery
- Auto protection for ba-
ttery
overheating
- Battery not fixed correct
Suction power is
weaker
Brush roller tangled
indicator on (main
body keep working
while brush stops)
Filter blockage
indicator on
Battery indicator
blinking Battery low (Less than
10%) and please charge
the battery
Please charge the
battery
Filter or appliance is
blocked
Clean the filters or
Remove the blockage
from hose, tools ope-
ning or empty dust cup
Brush roller tangled Clean the brush roller by
cleaning tool
- Appliance is blocked
- Dust full
(i.e. the hose, tools
opening)
-Pre-filter or HEPA be
clogged
- Charge battery
- Restart after cooling
-Fix battery correctly
down the battery pack
- Empty dust cup
- Remove the blockage
- Clean the filters