
Hand vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filter to see if it needs cleaning. Follow instructions
for rinsing and drying the filter before reinstalling.
• Dust cup may be full; empty dust cup.
• Check for blockages in the dust cup filter.
• Make sure that the battery is fully charged.
Hand vacuum will not operate.
• The battery needs to be recharged or replaced.
• The battery may be depleted. Charge the battery until
the Charging Indicator light turns o.
• Ensure nothing is blocking the air-intake opening.
• There is no power in electrical outlet used for charging.
Try to charge using dierent outlet.
Charging Indicator does not illuminate.
• Check to see if the charging adapter is plugged in properly
to the outlet and to the charging port in the base.
• Ensure there is no debris accumulated on the metal charge
contacts on the hand vacuum or charging adapter.
• Ensure that the electrical outlet is supplying power to the
charging adapter.
Dust escapes from hand vacuum.
• Empty the dust cup.
• Ensure that the filter is inserted completely into its holder.
• Check for punctures in dust cup filter or cracks in the dust
cup and replace parts if necessary.
Hand vacuum turns o on its own.
•
Charge the unit until the
Charging Indicator
light turns o.
Runtime has decreased, charge doesn’t last as long.
Perform the following steps:
•
Run hand vacuum until the sound drops significantly, then
turn o the unit.
•
Charge the battery for 6 hours.
MAINTENANCE MAINTENANCE
4
1. Press down on the Dust Cup
Release button and remove
the dust cup.
2. Remove filter after taking
dust cup o unit. Empty
debris from dust cup and
filter into a trash bin.
3. Hand wash the filter with
water only. Allow filter to
air-dry completely before
reinstalling.
EMPTYING THE DUST CUP AND CLEANING THE FILTER
TWO-YEAR LIMITED WARRANTY
The 2-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to
the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of 2 years from the date of purchase when it is used under
normal household conditions and maintained according to the requirements outlined
in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1The original unit and/or non-wearable components deemed defective, in
SharkNinja’s sole discretion, will be repaired or replaced for up to 2 years from the
original purchase date.
2In the rare event that a replacement unit is issued, the warranty coverage ends six
months following the receipt date of the replacement unit or the remainder of the
existing warranty, whichever is greater. If the unit is replaced, SharkNinja reserves
the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty
service options available to you, including the possibility of upgrading to our VIP
Warranty Service Options for select product categories.
1Normal wear and tear of wearable parts which require regular maintenance
and/or replacement to ensure the proper functioning of your unit are not covered
by this warranty.
2Any unit that has been tampered with or used for commercial purposes.
3SharkNinja will cover the cost for the customer to send in the unit to us for repair
or replacement. A fee of $19.95 (subject to change) for return shipping costs will
be charged at the time of return shipment of the repaired or replacement unit.
4Damage caused by misuse, abuse, or negligent handling, or damage due to
mishandling in transit.
5Consequential and incidental damages.
6Defects caused by or resulting from damages from shipping or from repairs,
service or alteration to the product or any of its parts which have been performed
by a repair person not authorized by SharkNinja.
7Products purchased, used or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit sharkclean.com/support for product
care/maintenance self-help.
Our Customer Service and product specialists are also available at
1-800-798-7398 to assist with product support and warranty service options.
How to initiate a warranty claim:
You can call 1-800-798-7398 to have a Customer Service specialist assist you.
Please note you must call 1-800-798-7398 to initiate a warranty claim. Return and
packing instruction information will be provided at that time.
For Customer Service hours, visit sharkclean.com/support
Replacement parts are available for purchase at sharkaccessories.com. For more
information on which parts are classified as wearable or non-wearable, please visit
sharkclean.com/warranty. This warranty gives you specific legal rights, and you also
may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
© SharkNinja Operating LLC 2018
Needham, MA 02494/Ville St. Laurent, Québec H4S 1A7
1-800-798-7398
sharkclean.com
SHARK is a registered trademark of SharkNinja Operating LLC. RBRC is a trademark of
Rechargeable Battery Recycling Corporation.
For Shark | Ninja U.S. Patent information visit sharkninja.com/uspatents
Printed in China.
Illustrations may dier from actual product.
BATTERY REMOVAL AND DISPOSAL
This product uses a rechargeable and reusable Ni-MH battery. When the battery no
longer holds a charge, it should be removed from the hand vacuum and recycled. DO
NOT incinerate or compost the battery.
When your
Ni-MH
battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations. In some areas, it is illegal to place spent
Ni-MH
batteries in the trash or in a municipal solid waste stream. Return spent battery to an
authorized recycling center or to retailer for recycling. Contact your local recycling center
for information on where to drop o the spentbattery.
For more information on battery removal for disposal, please visit
sharkclean.com/batterysupport
TROUBLESHOOTING GUIDE
REPLACING THE BATTERY PACK
1
1
1. Locate the battery
compartment cover on the
underside of the unit. Use a
Phillips-head screwdriver to
remove the single screw in
the batterycover.
2. Slide the battery bar over
and lift out the battery pack.
3. Pull the strap on the battery
pack to disconnect the
terminals.
4. Connect the terminals to new
battery pack. Tuck the wiring
completely into the battery
compartment. Make sure
the terminals are completely
pushed into position.
REGISTER YOUR PURCHASE
TECHNICAL SPECIFICATIONS
registeryourshark.com
Scan QR code using mobile device
Battery Voltage: 16.8V
Motor Watts: 135W
Battery Part Number: XB780N
Hand Vacuum Charging
Adapter Part Number: XA780N
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the Ni-MH battery
indicates that the costs to recycle the battery at the end of its useful life have already
been paid by SharkNinja. In some areas, it is illegal to place spent Ni-MH batteries
in the trash or municipal solid waste stream and the RBRC program provides an
environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established
programs in the United States and Canada to facilitate the collection of spent Ni-MH
batteries. Help protect our environment and conserve natural resources by returning
the spent Ni-MH battery to an authorized SharkNinja service center or to your local
retailer for recycling. You may also contact your local recycling center for information
on where to drop o the spent battery, or call 1-800-798-7398.
NI-MH BATTERY MUST
BE RECYCLED OR
DISPOSED OF PROPERLY
RECORD THIS INFORMATION
Model Number: �����������������������������������������
Date of Purchase: ���������������������������������������
(Keep receipt)
Store of Purchase: ���������������������������������������
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WARNING: To reduce the risk of shock and unintended
operation, turn power o and unplug unit before servicing.
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