F-SECURE POLICY MANAGER PROXY - Service manual

F-Secure Policy
Manager Proxy
Administrator’s Guide

"F-Secure" and the triangle symbol are registered trademarks of F-Secure Corporation and F-Secure
product names and symbols/logos are either trademarks or registered trademarks of F-Secure
Corporation. All product names referenced herein are trademarks or registered trademarks of their
respective companies. F-Secure Corporation disclaims proprietary interest in the marks and names of
others. Although F-Secure Corporation makes every effort to ensure that this information is accurate,
F-Secure Corporation will not be liable for any errors or omission of facts contained herein. F-Secure
Corporation reserves the right to modify specifications cited in this document without prior notice.
Companies, names and data used in examples herein are fictitious unless otherwise noted. No part of
this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of F-Secure Corporation.
This product may be covered by one or more F-Secure patents, including the following:
Copyright © 2007 F-Secure Corporation. All rights reserved. 12000076-7A11
GB2353372 GB2366691 GB2366692 GB2366693 GB2367933 GB2368233
GB2374260

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Contents
About This Guide 5
How This Guide Is Organized .............................................................................................. 6
Who Should Use This Guide................................................................................................ 7
Conventions Used in F-Secure Guides................................................................................ 8
Symbols ...................................................................................................................... 8
Chapter 1 Introduction 10
1.1 An Up-To-Date System is a Secure System..............................................................11
1.2 When Should You Use F-Secure Policy Manager Proxy?.........................................12
1.3 How are F-Secure Policy Manager Proxy and F-Secure Anti-Virus Proxy Different? 14
Chapter 2 Installation 15
2.1 System Requirements................................................................................................16
2.2 Installing F-Secure Policy Manager Proxy.................................................................16
2.2.1 Local Installation.............................................................................................16
Chapter 3 Configuration 22
3.1 Overview ....................................................................................................................23
3.2 Remote Configuration ................................................................................................23
3.2.1 Chained Proxy Configuration..........................................................................24
Chapter 4 F-Secure Policy Manager Proxy on Linux 26
4.1 Introduction ................................................................................................................27

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4.2 System Requirements................................................................................................27
4.3 Installation..................................................................................................................27
4.4 Configuration..............................................................................................................28
4.4.1 Chained Proxy Configuration..........................................................................28
4.5 Upgrading...................................................................................................................29
4.6 Uninstallation..............................................................................................................30
4.7 Frequently Asked Questions......................................................................................30
Chapter 5 Troubleshooting 32
5.1 Overview ....................................................................................................................33
5.2 The Error Log.............................................................................................................33
5.3 Reading the Error Log................................................................................................33
5.3.1 Message Structure .........................................................................................33
5.3.2 Message Levels..............................................................................................35
5.4 Error Numbers............................................................................................................36
5.4.1 Internal Error Numbers...................................................................................36
5.4.2 External Error Numbers..................................................................................36
5.5 Troubleshooting with the Error Log............................................................................36
5.5.1 Some Example Error Messages.....................................................................37
5.6 The Status Report Log...............................................................................................37
Technical Support 39
Overview ............................................................................................................................ 40
Web Club ...........................................................................................................................40
Virus Descriptions on the Web.................................................................................. 40
Advanced Technical Support .............................................................................................40
F-Secure Technical Product Training .................................................................................41
Training Program ...................................................................................................... 41
Contact Information................................................................................................... 42
About F-Secure Corporation

5
ABOUT THIS GUIDE
How This Guide Is Organized...................................................... 6
Who Should Use This Guide....................................................... 7
Conventions Used in F-Secure Guides....................................... 8

About This Guide 6
How This Guide Is Organized
The F-Secure Policy Manager Proxy Administrator’s Guide provides an
overview of F-Secure Policy Manager Proxy concepts, a step-by-step
guide to installation and all the information you need to set up and
manage your F-Secure Policy Manager Proxy.
F-Secure Policy Manager Proxy Administrator’s Guide is divided into the
following chapters:
Chapter 1. Introduction provides general information about F-Secure
Policy Manager Proxy and how it works.
Chapter 2. Installation contains a step-by-step guide to installing
F-Secure Policy Manager Proxy.
Chapter 3. Configuration describes how F-Secure Policy Manager Proxy
is configured.
Chapter 4. F-Secure Policy Manager Proxy on Linux describes how to
install, configure and troubleshoot F-Secure Policy Manager Proxy for
Linux.
Chapter 5. Troubleshooting describes how the diagnostic log files are
read.
Technical Support provides contact information for assistance and details
about the Web Club.
About F-Secure Corporation describes the company background and
products

7
Who Should Use This Guide
This guide is intended for system administrators. It is assumed that the
reader has:
Working knowledge of Microsoft Windows Server operating
systems.
A basic understanding of the Internet and TCP/IP protocols.

8
Conventions Used in F-Secure Guides
This section describes the symbols, fonts, and terminology used in this
manual.
Symbols
⇒An arrow indicates a one-step procedure.
Fonts
Arial bold (blue) is used to refer to menu names and commands, to
buttons and other items in a dialog box.
Arial Italics (blue) is used to refer to other chapters in the manual, book
titles, and titles of other manuals.
Arial Italics (black) is used for file and folder names, for figure and table
captions, and for directory tree names.
Courier New is used for messages on your computer screen.
WARNING: The warning symbol indicates a situation with a
risk of irreversible destruction to data.
IMPORTANT: An exclamation mark provides important
information that you need to consider.
REFERENCE - A book refers you to related information on the
topic available in another document.
l
NOTE - A note provides additional information that you should
consider.
TIP - A tip provides information that can help you perform a task
more quickly or easily.

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Courier New bold is used for information that you must type.
SMALL CAPS (BLACK)is used for a key or key combination on your
keyboard.
Arial underlined (blue) is used for user interface links.
Arial italics is used for window and dialog box names.
PDF Document
This manual is provided in PDF (Portable Document Format). The PDF
document can be used for online viewing and printing using Adobe®
Acrobat® Reader. When printing the manual, please print the entire
manual, including the copyright and disclaimer statements.
For More Information
Visit F-Secure at http://www.f-secure.com for documentation, training
courses, downloads, and service and support contacts.
In our constant attempts to improve our documentation, we would
welcome your feedback. If you have any questions, comments, or
suggestions about this or any other F-Secure document, please contact
us at [e-mail].

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1INTRODUCTION
An Up-To-Date System is a SecureSystem............................... 11
When Should You Use F-Secure Policy Manager Proxy?.......... 12
How are F-Secure Policy Manager Proxy and F-Secure Anti-Virus
Proxy Different?.......................................................................... 14