Fireye InTouch IT1000 User manual

1

DESCRIPTION
The Fireye®inTouch Type IT1000 provides continuous monitoring of the Flame-Monitor, MicroM
and BurnerLogix Y & Z flame safeguard controls. In the event of a lockout, the inTouch system
reports the condition causing the lockout and also the make, model and location of the equipment
over the wireless GSM cellular network using a wide variety of delivery methods, i.e. telephone, fax,
e-mail, pager (alphanumeric, numeric). The user also configures which individuals will receive a
message regarding certain operating conditions.
The inTouch system also provides additional inputs to monitor up to 4 each of both dry contact
inputs and AC powered input. The inputs can be connected to additional ancillary devices located in
a boiler room that are considered critical to proper operation. These may include compressor out of
range, water on the floor, float levels, freeze conditions, etc. The inTouch system can be configured
to provide distinct messages for each monitored point. Two each of the dry contact and AC voltage
inputs can be configured to alarm on contact close or open or on voltage present or absent.
Also, every 24 hours, the inTouch system will transmit to the server message center information
about itself and the controls connected. This information transmitted contains system hours, burner
cycles, burner hours and total lockouts.
The inTouch Wireless Monitoring System provides many operational characteristics including:
Immediate notification of lockout
•24/7 monitoring
•Direct interface to Flame-Monitor, MicroM or BurnerLogix
•Utilizes cellular network – GSM
•Monitors up to 10 Flame Safeguard Devices
•Monitors 4 dry-contact inputs, selectable alarm on open or close
•Monitors 4 AC inputs, selectable alarm on no voltage or voltage
•Selectable 4800/9600 baud rate
•Battery back-up
•Service button, test message
•24 Hour heartbeat status
•User configurable messages
•NEMA 4 housing
•Low monthly service charge
TYPE IT1000
WIRELESS MONITORING SYSTEM
for FLAME-MONITOR
MicroM and BurnerLogix
FLAME SAFEGUARD CONTROLS
WIRELESS MONITORING SYSTEM
INT-1000
APRIL 12, 2017

2

SPECIFICATIONS
Power:
Input Voltage: 85 - 120VAC 50/60 Hz
Battery Backup: 9.6 VDC NICAD
Environment
Operating Temperature: -40 to 160°F (-40 to 70°C)
Storage Temperature: -40 to 160°F (-40 to 70°C)
Enclosure
Type: NEMA-4 suitable for outdoor mounting
Dimensions: 7 1/8"W x 9 5/8"H x 3 1/2"D (18 x 24.5 x 8.9cm)
Material: UV Resistant ABS Grey
Knockouts: 3 bottom, 3 rear (1/2", 3/4" concentric)
Inputs
RS485,
Modbus RTU Protocol: 4800/9600 baud, selectable
4 AC Inputs: 24-120VAC; 3mA
4 Switch: Dry contact closures
Radio
Transmit: 900 - 1800 MHz
Receive: 900 - 1800 MHz
Output: 1.5 Watts
Antenna: Quad Band GSM Antenna
2.25
1.13
8-5/16
9.87
3-3/8
#0.40
3 PLACES
3-3/4
2
2
1-1/16

3

ORDERING INFORMATION
Table 1: ACCESSORIES
FCC WARNING
WARNING: This equipment generates, uses, and radiates radio frequency energy and if not
installed and used in accordance with the instructions manual, may cause interference to
radio communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to
providereasonableprotectionagainst suchinterference when operatedina commercialenvi-
ronment. Operation of this equipment in a residential area is likely to cause interference. If
this is the case, the user, at his own expense, will be required to take whatever measures may
be required to correct the interference.
The inTouch System continuously monitors each Flame-Monitor, MicroM and/or BurnerLogix con-
nected by requesting its status using modbus protocol. Up to 10 Fireye controls can be connected to
the inTouch System and a poll to each address is made once per second. If the Fireye control reports
that it is in a lockout condition or if the control fails to report, the inTouch immediately transmits this
information to the Fireye message center. The message center then transmits this specific informa-
tion to the destination previously configured by way of several different methods. The methods
include telephone, fax, e-mail, pager (alphanumeric, numeric).
For proper operation, the inTouch System must be installed and then configured over the Fireye
web-site, www.fireye.com. Each inTouch system is shipped with a designated base address. This
address is used as the base reference for all Fireye controls subsequently connected. When attaching
Fireye controls, each control must have a unique address within the range of 0 through 9. When con-
figuring the inTouch over the web-site, the device installed will be the base address of the inTouch
plus the unit address of the Flame-Monitor, MicroM or BurnerLogix control. For example, if the
inTouch base address was 330 and three (3) controls with unit address of 0, 1, and 4 were being
connected, the devices installed on the web-site would be 330 (330 + 0), 331 (330 + 1) and 334
(330 + 4). The ancillary dry-contact or AC inputs are attached to the base address, by default.
The lockout message transmitted is the same message the Flame-Monitor, MicroM or BurnerLogix
Y & Z would have on its local display. Refer to bulletin E-1101, MC-5000 BL-1001 and /or
BLZ-1001 for lockout message information and description. If an E300 Expansion Module is used
with the Flame-Monitor or a YZ300 is used with the BurnerLogix, the lockout message pertaining to
the E300 or YZ300 lockout will be transmitted. Additionally, any lockout message can be re-pro-
grammed on the message server to match the user’s application.
Each inTouch unit is limited to 40 messages per day and a maximum frequency of 1 message
per minute. Up to 10 alarm messages can be stacked, pending transmission.
PART NUMBER DESCRIPTION
IT1000 Monitor up to 10 Flame-Monitors, MicroM or BurnerLogix Y & Z controls, 4 dry-con-
tact, 4 AC input. Complete with 3 Quad Band GSM antenna and communication cable.
PART NUMBER DESCRIPTION
N018042-10 Remote Quad Mount Antenna without mounting kit (includes 10 ft coax cable)
N018040-KIT Remote Quad Mount Antenna with mounting kit (includes 10 ft coax cable)
N200233-00 Remote mount U bolt - 1/2” OD pipe size (included in remote mounting kit)
N250339-00 Remote mounting bracket (included in remote mounting kit)
59-509-10,-15,-20,-25 Coax cable extension
ED-512-2,-4,-8 Cable with RJ12 connector used to connect BurnerLogix and Flame-Monitor to ED-610
ED-610 Telephone jack adapter board for multi-dropping controls

4

INSTALLATION
Connecting the Antenna
•A Quad band GSM antenna is provided with the unit. Optional high gain antennae (see ACCES-
SORIES) can be ordered if the site in question has weak cell coverage.
•The antenna connections on the enclosure are factory installed to prevent water from entering
the enclosure.
DO NOT change any of these existing connections.
•Simply screw either antenna to the connector (see Figure 1) on the top of the enclosure. Be sure
the connection is tight.
Startup Procedure
•Take the transmitter to the area where the equipment to be monitored is located.
•The transmitter will be able to send messages in locations where GSM cell phones will work. If
the equipment is in an area where an GSM cell phone cannot get a signal, it is unlikely the trans-
mitter will be able to get a signal. (NOTE: A remote antenna is available, see next section).
•Plug in the battery pack into the battery pack connector (see below). Connect AC power to the
appropriate terminals located in the lower right corner.
•The transmitter will begin a startup routine. The startup time will vary but may last up to several
minutes as the transmitter establishes a connection to a cell site and registers a message.
•During the startup routine, the Signal Strength Indicator 7-segment LED display segments will
rotate. Initially, the middle display segment will not be lit. When the middle segment comes on,
the transmitter has successfully completed the first half of the startup routines.
Dipswitch Settings
The inTouch unit contains 4 user configurable dipswitches. Some dipswitch settings take effect
during the power up initialization sequence. Changing a dipswitch on the fly may require a power
on/off sequence.
SWITCH OFF ON
ONE (1) Do not report end of lockout Report end of lockout
TWO (2) 4800 Baud Rate 9600 Baud Rate
Note: All connected controls must have the same baud rate.
THREE (3) For dry contact inputs 3 & 4 , alarm on close For dry contact inputs 3 & 4, alarm on open
FOUR (4) For voltage inputs 7 & 8, alarm with voltage present For voltage inputs 7 & 8, alarm with no voltage present

5

FIGURE 1.
Checking Cell Coverage
•Once the startup procedure is complete, the Signal Strength Indicator display will show the cell
signal strength the transmitter registers at its current location.
•The cell signal strength can range from 0 to 9.
•The higher the signal strength number, the better the signal.
•A signal strength less than 3 will not provide reliable message transmission. A remote antenna
may be required.
1
2
3
4
5
6
7
8
1. Antenna
2. Socket Modem (GSM)
3. Antenna cable connection
4. Processor module (internal)
5. Option button (alarm silence)
6. Service button (snooze)
7. Status lights
8. Input indication lights
9. Relay indication lights
10. Fuse, 1 amp, 250 volt, fast blow, 3AG*
11. AC Power supply 23, 24 (85-120 VAC, 60 Hz)
‡
12. Use this knockout for Class I leads †
13. Device wiring 22 (earth ground)
14. Voltage inputs 13-20 (24-120 VAC or 5-48 VDC)
10*
11
1219
1314
15
16
18 17
20
23
21
24
22
15. Terminal blocks (use 12-18 AWG for connections)
16. Dry contact inputs 5-12 (do not apply voltage)
17. Relay inputs (not used)
18. Relay inputs (not used)
19. Use this knockout for Class II leads
20. DC power supply connection (12 or 24 VDC)
21. Battery pack connector (not connected in DC-powered
installations)
22. Signal strength (LED) indicator (0-9=signal strength,
F=service mode)
23. Modbus RS-485 RJ11
24. DIP switches
24. S-485 RJ11 communication ports or factory test
ports
24. DIP switches; see Section 2.10
* A blown fuse usually indicates a problem that needs to be corrected. Do not relace the fuse without
identifying and correcting the problem.
9
12 43
113 14 15 16 17 18 19 20 21 22 23 24 23456789101112

6

Checking Fireye Service
•A coverage map is available at the Fireye web site (www.fireye.com) under Coverage Maps.
Simply enter the zip code where you wish to install the transmitter to determine if coverage is
available.
•The transmitter sends out a sample message and then waits for a return signal to determine if
Fireye service is available at this site.
•If the transmitter registers Fireye coverage, then the yellow status light (see below) will flash
once per second and the signal strength will be displayed.
Location
•The transmitter can be located either indoors or outside.
•Walk around the equipment or the equipment room with the transmitter powered by the battery
pack.
•Place it in several sample mounting locations and check the signal strength.
•If planning to mount the transmitter directly on a piece of equipment, check locations where the
antenna rises above or is directed away from the equipment.
•Once the mounting location with the strongest (highest number) signal strength is found, remove
the battery pack connection.
Mounting
•Choose a surface which is flat and strong enough to hold the transmitter.
•Antenna must clear the top of the equipment by 2 inches minimum.
•The temperature range the transmitter will experience should not exceed -40°F to 140°F (-40°C
to 60°C).
•The transmitter enclosure has one keyhole mounting tab extending from the top of it and two
mounting tabs extending underneath. Use all three tabs to secure the unit.
•DO NOT drill any holes into or through the enclosure.
•Filed wiring to the inputs must be a minimum of AWG and a maximum of 12 AWG.
Wiring Guidelines
•Remove the black inside cover which is secured with a screw at each corner of the enclosure.
•The Input terminals and Lights will now be visible.
•The enclosure is equipped with 6 knockouts. DO NOT make any other holes in the enclosure.
•All Class 1 wiring (AC input wiring) should enter the enclosure through a different knockout
from Class 2 wiring (dry contact, communication). Refer to the NEC handbook
•After removing a knockout, seal it with a watertight fitting if the transmitter is being mounted
outdoors.
Power Connections
•The rightmost three (3) input terminals are for the power connection.
•Whenever possible, power the transmitter from the same source as the equipment is powered.
This will ensure the Power Loss message will occur when the equipment and the transmitter
lose power.
•Connect back-up battery before wiring main power.
•The transmitter can accept an input voltage range from 85 to 120VAC, 50/60Hz.
Connecting a Remote Antenna
•Remote antenna mounting kits are also available. Extension cables are available in 10, 15 20 and
25 ft. increments, but we do not recommend more than a 50 ft. extension. Please check www.fir-
eye or contact the factory.
•The antenna connections on the enclosure are factory installed to prevent water from entering
the enclosure. DO NOT change any of these existing connections. Disconnect the standard
antenna cable from the radio when installing a remote antenna.

7

Record Equipment Information
•Either fill in the enclosed MONITORED EQUIPMENT I.D. CARD with the fields described
below or call your home office with all the following information:
•The Location Name for the piece of equipment being monitored.
•The exact Street Address, and the City, State, and Zip code where the transmitter is located.
•The Local Contact Phone and Name should be the phone number and name of the person(s)
who would need to be contacted to gain access to this transmitter.
•The Device ID number located on the black protective cover inside the transmitter. This is also
preprinted on the INSTALLATION card.
•The Equipment Name for the piece of equipment being monitored. Try to be as specific as possi-
ble, especially if there are multiple pieces of equipment which will have transmitters installed at
a single site. Possible examples are North Roof Top AC, Boiler-5, Store A Refrigeration 3, etc.
•The Equipment Manufacturer, Model, and Serial Number. This information should be sufficient
to identify repair or replacement parts before a service person is dispatched to the site.
IMPORTANT: If this transmitter has not been configured previously, DO NOT leave the site
without recording the Device ID number. Without this number, the device cannot be config-
ured at the web site.
Testing
•To complete the test, the transmitter must be configured at the Fireye web site (see Configuring
the Device Messaging section). Note that while the following test is recommended, the transmit-
ter will send out a Heartbeat message every night. Therefore, it is possible to wait until the next
morning to determine if the transmitter sent out a message.
•The yellow status light should be flashing once per second (see Figure 2 on page 7). This indi-
cates the transmitter registers service, is available and is ready to send. The green status light
should not be on.
•Press the Service Button and then release it.
•The yellow light should now come on. The green light will flash several times. When the green
light flashes quickly for approximately 2 seconds, the message has been sent.
•After the message has been successfully sent, the green light will once again be off, and the yel-
low light should flash every second showing the transmitter is ready to send another message.
•Check the Fireye website to be sure the message was received.
FIGURE 2.
STATUS LIGHTS
No Service Available
Service Available, Ready to Transmit
Transmitting Message
Successful Transmission
YELLOW
YELLOW
YELLOW
YELLOW
GREEN
GREEN
GREEN
GREEN
OFF
OFF
FLASHING
OFF
ON
FLASHES
ON
FLASHES
Once/Second
Once or Twice
2 Second Rapidly

8

Connection to Fireye Controls
Each Flame-Monitor programmer module, engineering code 38 or greater for EP modules and
engineering code 4 or greater for EPD modules, comes standard with modbus protocol. The MicroM
control requires having the proper daughter board installed into the chassis. Refer to bulletin E-1101,
MC-5000, BL-1001 and BLZ-1001 respectively for more information. Connection to the Flame-
Monitor and BurnerLogix requires the use of an ED512 cable and ED610 multiport adapters. The
MicroM daughter board comes equipped with a terminal block for easy connection to twisted
shielded cable. The Flame-Monitor and MicroM controls are fixed at 4800 baud. The BurnerLogix
has selectable baud rates. All connected devices must have the same baud rate.
Flame-Monitor Hookup
•It is assumed the Flame-Monitor is mounted in a burner cabinet remote from the inTouch device.
Refer to Figure 6 on page 10 for an illustration overview.
•Plug the ED512 cable into either of the telephone style jacks located in the upper left corner of
the EP or EPD programmer module. Refer to Figure 3 on page 8
•Connect the other end of the ED512 into the mating connector located on the ED610.
•In accordance with local wiring codes, connect the twisted shielded pair (Belden P/N 8761) to
terminals 9 and 10 of the ED610 adapter and run the cable to either the next device to be multi-
dropped or to the inTouch device. Refer to Figure 6 on page 10 for suggested wiring diagram.
•Feed the cable into one of the knockout locations under the protective cover.
•Splice the twisted shielded cable onto a telephone style connector using the black (A) and yel-
low (B) wires. Plug the RJ11 type connector in either communication port of the inTouch
device.
•Replace the protective plastic cover.
•Configure the unit address of the Flame-Monitor.
•Set dipswitch 2 on inTouch to 4800 baud.
•Verify communications.
FIGURE 3. FLAME MONITOR CONECTORS
EP STYLE PROGRAMMER RJ12 CONNECTORS FOR ED512 CABLE

9

MicroM Hookup
It is assumed the MicroM is mounted in a burner cabinet remote from the inTouch device.
•In accordance with local wiring codes, connect the twisted shielded pair (Belden P/N 8945) to
the appropriate terminals located on the MicroM daughter board.
FIGURE 4. MICROM DAUGHTER BOARD
•Run the cable to either the next device to be multi-dropped or to the inTouch device.
•Feed the cable into one of the knockout locations under the protective cover.
•Splice the twisted shielded cable onto a telephone style connector using the black (A) and yel-
low (B) wires. Plug the RJ11 type connector in either communication port of the inTouch
device.
•Replace the protective plastic cover.
•Configure the unit address of the MicroM.
•Set dipswitch 2 on inTouch to 4800 baud.
•Verify communcations.
BurnerLogix Hookup
•It is assumed the BurnerLogix is mounted in a burner cabinet remote from the inTouch device.
Refer to Figure 6 on page 10 for an illustration overview.
•Plug the ED512 cable into either of the telephone style jacks located in the underside of the
YB110 or ZB110 module. Refer to Figure 5 on page 10
•Connect the other end of the ED512 into the mating connector located on the ED610.
•In accordance with local wiring codes, connect the twisted shielded pair (Belden P/N 8761) to
terminals 9 and 10 of the ED610 adapter and run the cable to either the next device to be multi-
dropped or to the inTouch device. Refer to Figure 6 on page 10 for suggested wiring diagram.
•Feed the cable into one of the knockout locations under the protective cover.
•Splice the twisted shielded cable onto a telephone style connector using the black (A) and yel-
low (B) wires. Plug the RJ11 type connector in either communication port of the inTouch
device.
•Replace the protective plastic cover.
•Set baud rate on inTouch dipswitch 2 to match the baud rate of BurnerLogix controls. (Note: All
devices must be the same baud rate).
•Configure the unit address of the BurnerLogix.
•Verify communications.
SERIAL COMMUNICATIONS
A
B
REMOTE DISPLAY
RJ45 JACK
REMOTE RESET
(RS485)
(+)
(-)

10

FIGURE 5. BURNERLOGIX CONNECTORS
FIGURE 6. WIRING FOR MODBUS PROTOCOL
Alternate Hook-up Method
To connect the inTouch to a Flame-Monitor or BurnerLogix without the use of the ED610, connect
the supplied cable from the inTouch to the ED512 directly or to a telephone handset type cable that is
commercially available.
FIGURE 7.
Verifying Communication
After all Fireye controls are properly connected and individually addressed, their connection to the
inTouch device can be verified by depressing and releasing the OPTION button 3 times. The 7-seg-
ment LED display will switch to a dash (—) symbol followed by the addresses of the devices it is
successfully communicating. The display will then show the dash symbol followed by the signal
strength power level it is receiving.
%1//5%1//5 ':2':2
470%*-470%*-
YB110 or ZB110
RJ12 CONNECTORS
FOR ED512 CABLE
ED610
10 9 8 7 6 5 4 3 2 1
J5
J1
ED610
10 9 8 7 6 5 4 3 2 1
J5
J1
E110
ED512-2, -4, -8
FLAME-MONITOR
BELDEN 8761
E110
ED512-2, -4, -8
FLAME-MONITOR
CLEAR
BLACK
TO RJ12 CONNECTOR ON
EP/EPD PROGRAMMER
TO RJ12 CONNECTOR ON
EP/EPD PROGRAMMER
J2
J2
FERRITE
CORE FERRITE
CORE
BLACK (A)
YELLOW (B)
SHOWN SHOWN
GREEN (NOT USED)
INTOUCH CABLE
ED512
(CUT OFF OND END)
BLACK (A)
YELLOW (B)
BLACK
RED
GREEN
YELLOW

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
SNOOZE Feature
To allow for regularly scheduled testing of boiler/burner safeties such as flame failure, low water cut
out, air flow checks, etc., without alarm messages being transmitted, the inTouch provides a
SNOOZE feature. During the SNOOZE period the inTouch will not respond to any alarm or reset
events.
The SNOOZE period lasts for 120 minutes and will automatically cancel if left uninterrupted. The
SNOOZE feature can be cancelled at anytime after safety tests are satisfactorily performed.
To active the SNOOZE feature, press the SERVICE button. A service message will be dispatched
and the display LED will change from its current signal strength reading to ‘F’. The automatic 120
minute SNOOZE period will now begin.
To de-active the SNOOZE period and resume normal operation, do nothing and this function will
cease after the 120 time out period or press the SERVICE button. The display LED will indicate the
current signal strength reading.
Auxiliary Device Connection
The inTouch system provides for the connection of 4 dry contact and 4 AC inputs, see Fig. 1 . These
can be used to transmit messages when a contact is detected as closed/open or power is applied/not
applied to the AC inputs. The AC inputs. The AC inputs accept voltages from 24 to 120 VAC at
3mA. Refer to dipswitch selection for dry contacts 3 & 4 and voltage inputs 7 & 8.
These can be used to connect to other equipment located in a boiler room such as other flame safe-
guard equipment that provide alarm output only. Dry contact devices used to detect empty fuel tanks,
condensate spills or water on the floor can be connected and give instant alarm when unwanted
events occur.
The messages transmitted can be configured to exactly what is causing the alarm condition. For
example, the default message Input 1 Activated can easily be changed to transmit Air Flow Input
Open. See the section on message configuration for more information.
M
M
AIR FLOW INPUT CONDENSATE INPUT AUX 1 USER DEFINED AUX 2 USER DEFINED
COMPRESSOR
RELAY
FAN RELAY FAN INPUT
COMPRESSOR INPUT
FAN MOTOR
COMPRESSOR
COMPRESSOR RELAY
LO PRESSURE LIMIT
HIGH PRESSURE LIMIT
HIGH PRESSURE INPUT LO PRESSURE INPUT
AIR FLOW OK CONDENSATE SPILL

12

CONFIGURING THE DEVICE MESSAGING
After you have received a Fireye inTouch User ID and password, continue with the steps below to
configure transmitter messages. If you have not, either contact the Fireye inTouch Account holder to
receive your User ID and password, or follow the steps in the next section to set up a Fireye inTouch
Account.
Access the Fireye Web Page
•The Fireye inTouch web page can be found at www.fireye.com.
•Navigate your way to the inTouch section.
•Note that any time you want to return to the home page just click on the inTouch logo in the
upper left.
•
Logging In
•Fill in the assigned User ID and Password. These are encrypted for security purposes.
•Click on Submit button.
FIGURE 8.
User Information
•If this is the first time you are using this User ID, then you will automatically see the Edit User
Info screen shown in Fig. 7. Otherwise, you can access this screen by clicking on the menu item
Edit user Info or, if you know the User Info is correct, move on to the next step.
•The information on this screen refers to the address where the user can be contacted. Do not use
this screen to input information on where the transmitter is located.
•All fields with check boxes are required.
•The four fields marked Phone, Fax, E-mail, and Pager will be the default locations where mes-
sages will be delivered. When setting up a particular unit, the values you input will automati-
cally appear in the delivery fields (make sure required fields are entered). This makes
configuring new units fast and easy. However, each message must be configured separately, and
the locations where each message will be sent can be modified as required.
•Once you have completed the form, click on the Submit button.
Enter the assigned User ID
and Password
Click on the Submit button

13

FIGURE 9. USER INFO
Device Summary
•When you have successfully logged in, you will be in the Device Summary screen (see Fig. 11).
•If you have any existing transmitters, they will appear in a list.
•To add your new device, click on the menu item Install New Device (see Fig. 8).
THESE ARE
THE DEFAULT
LOCATIONS FOR
MESSAGE
DELIVERY
CLICK HERE WHEN
YOU HAVE
COMPLETED THE
FORM
THE ADDRESS
PROVIDED
SHOULD BE THE
ADDRES OF THE
USER OF THIS
DEVICE

14

Input the Device ID number
•Before you can enter setup a new transmitter, you must know its ID number.
•The ID number for the transmitter is on a label on the radio and should be printed on the Moni-
tored Equipment card which was provided with the unit.
•Enter the ID number and click the Submit button.
FIGURE 10. INSTALL NEW DEVICE
New Equipment Location
•The New Equipment Location form (see Fig. 9) refers to the equipment this transmitter is moni-
toring. If there are multiple pieces of equipment with transmitters in a single location, the infor-
mation supplied should be sufficient to identify this particular piece of equipment from any
others.
•All the information should be recorded on the MONITORED EQUIPMENT I.D. CARD pro-
vided.
•All the fields marked with check boxes are required.
•Do not use abbreviations such as St for Street or Rd for Road if you plan to use the voice mes-
sage delivery.
•Do not use uppercase letters for words if you plan to use for voice message delivery (example -
use “flow” not “FLOW”) as the synthesized voice will annunciate the individual letters not the
word.
•The address fields should have the address where the transmitter is installed.
•The contact information should contain the name and phone number of the individual(s) who
can provide access to the particular piece of equipment.
•The bottom four fields identify the equipment. It is important to get as much information about
the equipment being monitored as possible. The information should be sufficient so a service
person can get any appropriate parts for maintenance or repair before going to the equipment
site.
•A sample e-mail message containing all the equipment information is shown on later in this sec-
tion.
THE DEVICE ID IS MARKED
ON THE RADIO IN THE INTOUCH
UNIT AND ON THE
INSTALLATION CARD PROVIDED
CLICK HERE AFTER ENTERING
DEVICE ID NUMBER

15

FIGURE 11. NEW EQUIPEMENT INFORMATION
BE AS SPECIFIC AS POSSIBLE
THIS IS THE ADDRESS OF THE
EQUIPMENT THE TRANSMITTER
IS MONITORING
THIS INFORMATION SHOULD BE COMPLETE
ENOUGH TO ALLOW A SERVICE PERSON TO
GET THE APPROPRIATE PARTS BEFORE
COMING TO THE EQUIPMENT SITE
CLICK HERE WHEN
THE FORM IS
COMPLETE
CHOOSE FLAME-MONITOR, MircoM or BurnerLogix

16

Message Delivery
The default information entered in the Edit User Info (see Fig. 7) form will appear in the New Device
Delivery form. You can use the default values or you can change them.
You can change where each type of message is sent and the message wording by clicking on Mes-
sage Delivery on the menu bar and editing the information (see Fig. 13). To access Message Delivery
menu, first click on View and Edit Device then click on Location Name. If you do not change them,
then each message sent will be delivered to the Phone, Fax, E-mail, and/or the Pager specified in
this form.
You MUST click on a check box on the right to enable a delivery method, and at least one MUST be
checked.
The Delivery Attempts field indicates how many times Fireye will attempt to deliver a message if the
message is not successfully received. When the message is delivered successfully, no more attempts
will be made.
If the message is not successfully delivered after the specified number of Delivery Attempts, an
e-mail will be sent to the e-mail address of the Account holder (as set in the form Open an Account
shown in Fig. 14). This will alert the Account holder that the User information may need to be
changed or updated.
•The Retry Interval is the time period Fireye will wait between attempts to deliver the message.
FIGURE 12. MESSAGE DELIVERY OPTIONS
Click on each type for
detailed instructions
Transmitter
messages will be
delivered via any
of these modes
when SET box is
checked.
Number of
unsuccessful
delivery attempts and
the time between them
Click here after you enter
and checked off desired
delivery methods
At least one method must be
checked to enable

17

Transmitter is now included in the Device Summary
•You will now return to the Device Summary screen as shown below.
•The basic information on your transmitter will appear.
FIGURE 13.
Device Information
•Clicking on the Location field (shown above) will bring up the Device Information screen
(Fig. 12).
•A summary of the information which was entered in Fig. 8 (New Equipment Information)
appears. If any of the information is not correct, click on the button Edit Device Location to
make changes.
•Click on the menu item Message Delivery to edit message descriptions and to select where each
type of message will be delivered.
Click on this field to see the messages and
detailed information for any transmitter

18

FIGURE 14. DEVICE INFORMATION
Device Messages
•Clicking on the menu item Message Delivery will bring up the Device Messages screen as
shown in Fig. 13.
•Each unit comes with predefined default messages. The description of the message can be
changed for your specific application. Click on any field in the Description column to change it.
•Each specific message can be configured to be sent to various addresses using different delivery
methods.
•To change an existing delivery address, click on any field in the Delivery Address column to
change it. Note the only acceptable characters are A-Z, a-z and 0-9. Units of measurement, such
as degrees or pounds should be spelled out and not abbreviated.
•To add a new delivery address for a message, click on the Add field.
•To remove a delivery method and address for a specific message, click on the Delete field.
CLICK HERE FOR GRAPHICAL
VIEW OF EQUIPMENT USAGE
CLICK HERE FOR
LAST 90
LOCKOUTS OR
HEARTBEATS

19

FIGURE 15.
TO MAKE ANY
CHANGES, CLICK
ON EDIT, DELETE
OR ADD

20

Check the Transmitter
•Check that the service button message will be sent to the appropriate address with the appropri-
ate delivery method as described above.
•Have someone at the transmitter site press the Service Button (Fig. 1). If you do not have some-
one to press the Service Button, you can wait until the next morning and check the Heartbeat.
•The Device Information screen will show the message that the service button has been pressed.
•Also check that all the other appropriate messages were received. A sample e-mail message
appears below. Make sure the appropriate individuals were paged, that the appropriate faxes
were sent, and the appropriate phone calls were made.
Check the messages
•Confirm the equipment information is correct including the name, model, make and address.
•Confirm the contact information is correct. The contact information should be the name and
phone number of the individual(s) who can provide access to the equipment.
From: Fireye
To: [email protected]
Sent: Sunday, May 20, 2001 9:08 PM
Subject: May 20 2001 9:08PM (6852/40413)
Service Button on: Boiler 1 at: Calley's Crab
Shack,
102 Waterfront Ave, Wilmington, DE.
Contact: Hearty Seaman at: [phone]
(Make: Model:)
www.fireye.com
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