First Alert Onelink THERM-500 Troubleshooting guide

Model THERM-500
Owner’s Manual &
Installation Guide

i
FCC Compliance Statement
This equipment has been tested and found to comply with the limits
for an intentional radiator, pursuant to Part 15, subpart C of the FCC
rules.These limits are designed to provide reasonable protection
against harmful interference in a residential installation.This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference in radio communications. However, there is no
guarantee that the interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
of the receiver.
• Consult the dealer or an experienced radio orTV technician for help.
Notice: Only peripherals complying with FCC limits may be attached to
this equipment. Operation with noncompliant peripherals or peripherals
not recommended by First Alert / BRK Brands, Inc. is likely to result in
interference to radio and TV reception. Changes or modifications to the
product, not expressly approved by First Alert / BRK Brands, Inc. could
void the user’s authority to operate the equipment.
Follow the Installation Instructions before proceeding. Set the
thermostat mode to “OFF” prior to changing settings in setup
or restoring Factory Defaults.
CAUTIO
N

This color touchscreen has the ability to receive updates to its firmware.
Periodically firmware updates are released by the manufacturer to
add features and/or performance enhancements.This manual was
produced reflecting the most current firmware/feature set at the time of
publication, firmware rev. 3.04. Firmware releases after rev. 3.04 may not
be adequately depicted in this manual. Please refer to the appropriate
website or contact your place of purchase to learn about changes to the
thermostat after firmware release 3.04.
We, First Alert / BRK Brands, Inc. declare under our sole responsibility
that the device to which this declaration relates: Complies with Part 15 of
the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation.
ii

iii
Glossary of Terms
Auto-Changeover: A mode in which the thermostat will turn on the
heating or cooling based on room temperature demand.
Cool Setpoint:The warmest temperature that the space should rise
to before cooling is turned on (without regard to deadband).
Deadband:The number of degrees the thermostat will wait, once a
setpoint has been reached, before energizing heating or cooling.
Differential:The forced temperature difference between the heat
setpoint and the cool setpoint.
Heat Setpoint:The coolest temperature that the space should drop
to before heating is turned on (without regard to deadband).
Icon: The word or symbol that appears on the thermostat display.
Mode: The current operating condition of the thermostat
(i.e. Off, Heat, Cool, Auto, Program On).
Non-Programmable Thermostat: A thermostat that does not have
the capability of running Time Period Programming.
Programmable Thermostat: A thermostat that has the capability of
running Time Period Programming.
Temperature Swing: Same as Deadband.
Time Period Programming: A program that allows the thermostat
to automatically adjust the heat setpoint and/or the cool setpoint
based on the time of the day. Same as Schedule.

iv
Table of Contents
GET TO KNOW YOUR THERMOSTAT
Home Screen...............................................................................................1
Menu Screens.............................................................................................1
Dropdown Dashboard ...............................................................................2
Care and Use of Your Thermostat........................................................... `3
QUICK START
Selecting Your Desired Temperature and Mode..................................4
Using the Fan Button .................................................................................4
Setting the Time & Date............................................................................5
Setting the Time ...................................................................................6
Setting the Date ...................................................................................7
Daylight Savings Setup ......................................................................7
MAIN MENU BUTTONS
SCHEDULE ...................................................................................................9
View My Schedule .............................................................................9
Edit My Schedule................................................................................9
SMART FAN................................................................................................11
Smart Fan On/Off................................................................................12
Smart Fan Minimum Runtime ..........................................................12
Start/Stop Times.................................................................................12
Days to allow Smart Fan operation................................................12
SCREENSAVER...........................................................................................13
Screensaver On/Off............................................................................14
ScreensaverSetup..............................................................................14
Screensaver Preview........................................................................14
ALERTS........................................................................................................15
View Current Alerts ...........................................................................16
Reset Alerts.........................................................................................16
Set/Edit Reminders ............................................................................16
Service Information (Who To Call For Service)............................16

v
Table of Contents
DISPLAY ...................................................................................................17
Active Brightness...........................................................................18
Idle Brightness ...............................................................................18
Night Dimmer..................................................................................18
Maintenance...................................................................................19
PREFERENCES.........................................................................................20
User Interface Themes..................................................................21
Custom Wallpaper .........................................................................21
Heat/Cool Indicator........................................................................21
Sound Options.................................................................................21
HUMIDITY................................................................................................22
Humidification Settings ................................................................23
Dehumidification Settings............................................................23
VACATION/AWAY...................................................................................24
Vacation Mode On/Off...................................................................25
Schedule..........................................................................................26
Modes & Setpoints ........................................................................26
SECURITY.................................................................................................27
Auto Screenlock.............................................................................28
Setpoint Limits................................................................................28
INFORMATION ........................................................................................29
My Thermostat................................................................................30
View Runtime Graphs....................................................................30
Who to Call for Service.................................................................30
SETTINGS ................................................................................................31
Thermostat Name...........................................................................35
Available Modes ............................................................................35
SD Card (Import and Export).........................................................35

vi
Table of Contents
GENERAL SETUP.....................................................................................35
Units (F or C)........................................................................................35
Language.............................................................................................36
Smart Recovery On/Off .....................................................................36
Simple Thermostat On/Off................................................................36
INSTALLATION SETTINGS.....................................................................37
Heat & Cool Stages ...........................................................................37
Heat & Cool Stages .......................................................................37
Compressor Stages........................................................................37
Aux Heat Stages.............................................................................37
Timers & Deadbands.........................................................................37
Free Cooling........................................................................................39
Heat Pump Settings............................................................................40
Heat Pump Lockout - Enabled/Disabled...................................40
Heat Pump Lockout Outdoor Temp.............................................40
Aux Heat Lockout Enabled/Disabled ........................................40
Aux Heat Lockout Temp...............................................................40
Dual Fuel Settings.........................................................................40
Dual Fuel On/Off.....................................................................40
Changeover With Outdoor Temp On/Off ............................40
Adjust Balance Point............................................................40
AUX Output Settings..........................................................................41
Fan Off Delay.......................................................................................42
Sensor Settings..................................................................................42
Control Sensor..............................................................................42
Wired Sensor................................................................................42
Calibrate Sensors ........................................................................42
Test Outputs........................................................................................42
Dealer Information............................................................................43
Upgrade Firmware ............................................................................43
Delete Custom Images .....................................................................43
Reset to Factory Default Settings...................................................43
Restart Thermostat............................................................................43

vii
Table of Contents
WI-FI ......................................................................................................... 44
Status .................................................................................................... 44
Setup ..................................................................................................... 44
SKYPORT................................................................................................... 45
Account................................................................................................ 45
EMERGENCY HEAT.................................................................................. 46
ONELINK ASSISTANT ................................................................................... 47
Installing the Onelink Assistant Software......................................... 47
Uploading Photos ................................................................................... 48
INSTALLATION INSTRUCTIONS.................................................................. 49
Remove & Replace the Old Thermostat .............................................. 49
Wire Connections ................................................................................... 50
Determining Your Existing Wiring and Equipment ........................... 51
Making 4 Wires Work When 5 Wires Are Required ........................ 53
Making 5 Wires Work When 6 Wires Are Required ........................ 54
The OneLink Thermostat Backplate .................................................... 55
Explanation Of the Thermostat Dip Switches.................................... 56
Sample Wiring Diagrams ...................................................................... 57
TROUBLESHOOTING ..................................................................................... 60
INDEX ............................................................................................................. 61
NOTES ............................................................................................................. 65
WARRANTY .................................................................................................... 66

1
Get To Know Your Thermostat
Home Screen
Sub Menu Screen
Home Button
Sub Menu
Buttons
Scrolling
Buttons
Main Menu Screen
Scrolling
Buttons
Back
Button
Menu
Buttons
Indicates Options
Available
Backlit ColorTouch Display
Date &Time Home / Away
Fan Button
OutdoorTemperature
Cooler
Button
Warmer
Button
SD Card
Slot
Menu
Button
Mode Buttons
(If optional accessory is used
)
Not connected
to Wi-Fi
Connected to local
access point w/IP
address without
Skyport access
Connected to local
access point w/IP
address, but not yet
connected to Skyport
Connected to Skyport
Connectivity Symbol Table Drop Down
Dashboard Button

2
Get To Know Your Thermostat
Drop Down
Dashboard Button
Weather
Display
Outdoor Temp
Roo
m
Temp
Wi-Fi
Connection
Icon
Dropdown Dashboard
(The contents of your Dashboard may vary)
Press the HOME button to
return to the Home S
creen
Dropdown Dashboard
The Dropdown Dashboard displays temperature, humidity, and other
readings. It will also show the high and low readings of the day.

3
Get To Know Your Thermostat
Care and Use of Your Thermostat
Pencils, pens and other sharp objects should never be used on your
thermostat; these may damage your touchscreen. Only use your
finger tip to press the touchscreen buttons.
Use a soft, damp cloth to clean the screen.
DO NOT USE ABRASIVE CLEANERS OR CLEANERSTHAT CONTAIN
SOLVENTS. DO NOT SPRAY ANYTHING DIRECTLY ONTO THE
THERMOSTAT.

4
Quick Start - Temperature, Modes & Fan
Selecting Your Desired Temperature and Mode
The Heat or Cool Setpoint is the
temperature the room has to
reach before heating or cooling
will turn on.
(Without regard
to deadband)
Press or to adjust temperature
Press or the MODE Icon
HEAT will allow only heat operation.
COOL will allow only cool operation.
AUTO will allow both Heat and Cool operation.
OFF - heating and cooling systems are turned off.
AUTO-CHANGEOVER MODE - Pressing the WARMER or
COOLER buttons in Auto mode will adjust both the heat and cool setpoints
simultaneously. To adjust heat and cool setpoints individually, choose HEAT mode
to adjust the heat setpoint and COOL mode to adjust the cool setpoint, then return
to AUTO mode.
HEAT OR COOL MODE - Pressing the WARMER or COOLER buttons in Heat or
Cool mode will adjust only the heat or cool setpoints.
Using the Fan Button
FAN ON fan runs constantly even in OFF Mode.
FAN AUTO fan only runs with a heating or cooling demand.
Cool Setpoint
Warm
er
Button
Fa
n
Cooler
Button
Heat Setpoint
Press the FAN Icon

5
Quick Start - Set Time & Date
Set Current Time
Use AM/PM - ON
Set Time & Date
Set Current Date
Daylight Savings Setup
Daylight Savings Time - OFF
Start Schedule
Starts On
Day
Month
Stop Schedule
Ends On
Day
Month
(2nd)
(Sun)
(March)
(1st)
(Sun)
(November)
NOTE: When the thermostat is connected to the Skyport; the
Time & Date are automatically synchronized to the Skyport
Cloud, including automatic Daylight Savings adjustments.

6
Quick Start - Set Time & Date
Set Current Time (12:00 AM)
hr +
hr -
min +
min -
Press and
to set the current time.
Press when finished.
Press then to scroll down.
Press
Use AM/PM - ON
Use AM/PM - OFF
For 12 hour AM/PM clock
For 24 hour clock
Choose
Press
when finished.
Set Time & Date
Pres
s
BACK
MENU
BACK
Setting the Time
NOTE: If the Skyport Wi-Fi Key is
installed on the thermostat, the
Time and Date settings will not
be accessible.

7
Quick Start - Set Time & Date
Setting the Date
Set Current Date
Daylight Savings Setup
6/1/2013
Press
or
to set the current month and year.
when finished
.
Press the day on the calendar
27 28 29 30 123
Su Mo Tu We Th Fr Sa
45678910
17161514
13
1211
18 19 20 21 22 23 24
31302928272625
1234567
Press
Press
Daylight Savings Time - OFF
Daylight Savings Time - ON
Start Schedule
Starts On
Day
Month
Stop Schedule
(2nd)
(Sun)
(March)
Ends On
Day
Month
(1st)
(Sun)
(November)
Tu rn Daylight Savings
Time on or off.
Adjust when Daylight
Savings Time begins.
Adjust when Daylight
Savings Time ends.
after making a change
to a selection.
Press
or the Home button
when finished.
Press
BACK
BACK
BACK

8
Main Menu Buttons - Schedule
Schedule
View My Schedule
Edit My Schedule

9
Main Menu Buttons - Schedule
Schedule
This thermostat features up to four programmable
time periods per 24 hour day: Morning, Day, Evening,
and Night. The start time for each time period is
adjustable. The stop time for each time period is
the start time for the next period.
P
ress a day of the week to view its settings. This may be repeated for each day.
View My Schedule
Press and select days to program
Then press NEXT
Edit My Schedule
Continued
Select individual days
or
Select groups of days

10
Main Menu Buttons - Schedule
Review your program.
Press SAVE to keep your program.
Press EDIT to make further changes.
When you are finished editing the
four time periods press
Press and select aTime Period (Morning, Day, Evening, or Night) to edit.
Edit My Schedule (Continued)
Adjust Mode, Start Time, and Heat and Cool Setpoints to desired sett
ings.
Save
Edit
Next
TheTime Period may also be Enabled or Disabled. Un-check the Enabled
box forTime Periods you don’t want to use. Press DONE when finished.
TIP:
For a simpler schedule that only uses 2
time periods, un-check Enabled for Day
and Evening Time Periods.
Mode
Start Time
Done
Enable/Disable
Time Period
Heat and Cool Setpoints
NEXT

11
Main Menu Buttons - Smart Fan
Who To Call For Service
View Runtime Graphs
Smart Fan - OFF
Smart Fan Min Runtime
Smart Fan
Who To Call For Service
View Runtime Graphs
Start/Stop Times
Days To Run Fan

12
Main Menu Buttons - Smart Fan
Smart Fan
Smart Fan - OFF
Smart Fan Min Runtime (10m)
Start/Stop Times
Days To Run Fan
The fan may be programmed to
turn on automatically for a specified
period during the day.
Press to turn fan schedule on or off
S
et the minimum number of minutes the fan will run from the top
of each hour. Set runtime to 60 minutes to be on continuously
from StartTime to Stop time. (5 - 60 mins.)
Set when the Smart Fan schedule will start and stop. For example,
you may not want Smart Fan to run during sleeping hours.
Choose which days of the week Smart Fan will run.
(7:00AM - 9:00PM)
Smart Fan - ON