Foxtel BiQ SBB User manual

SBB (Set-Back-Box) Quick Installation Guide
FBIQ-003 V1.12
Business iQ (BiQ)
Confidential | © Foxtel 2020

BiQ SBB Quick Install Guide
Property SBB install preparation ( refer to "SBB troubleshooting" on page 21 to resolve issues)
Obtain special key sequence for Setup and Maintenance screens from Foxtel.
Configure one SBB (as per instructions page 8 – 19)
Contact Foxtel's Business support team on 1300 874 403 or [e-mail] to send Foxtel channel entitlements to the SBB.
Perform a speed test to confirm the internet download bandwidth is greater than 256Kbps (min 2.7Mbps required for SD VOD),
either at the wall plate if the SBB is connected via Ethernet, or by logging onto the Wifi network allocated to BiQ.
Confirm branding of the UI (property logo, property background image, colors, etc.) is appropriate for the property.
Confirm there are no TV video resolution issues (i.e. clear UI picture and video).
Confirm the SBB automatically performs a linear TV scan during first installation. Note: To initiate a manual scan press the remote
control special key sequence Red C, Red C, 8, 8, 8, <EXIT>.
Tune to every FTA terrestrial channel in channel line-up (ch# 1-99) to check which do not have signal. Compile a list of any
channels that do not have signal in order that Foxtel's Business support team can resolve the issues. Note: FTA availability is
location and antenna dependent. Which FTA channels have no signal can only be determined on-site .
Tune to every channel Ch 100 -999 to test AV playback. Compile a list of any channels that do not have signal in order that
Foxtel's Business support team can resolve the issues. Note: No channels should display ‘No Signal’ after receiving their
entitlement hit.
Initiate playback of an On Demand title to test VOD audio/video playback.
Cast YouTube (if casting applicable to property). 2

BiQ SBB Quick Install Guide
SBB Rear Connections
1 – RF 1 input (for Satellite connection)
2 – RF 2 input (for Satellite & Terrestrial connection)
3 – Ethernet port (for Internet connection)
4 – IR connector (for IR extender device connection)
5 – USB (no currently use)
6 – HDMI out (for connection to TV)
7 – Power (for connecting set-back-box to power outlet)
8 – Embedded Chromecast (for mobile device casting)

BiQ SBB Quick Install Guide
Mounting SBB to a free-standing TV
Note: the recommended position of the set-back-box on the TV is with connectors & cables facing downwards
Fix the bracket to the SBB
-Use the largest bracket
-Use the smallest screws
Fix the bracket to the TV
3 long screw sizes are provided, test them
in the mount holes to identify which ones
to use
Order from top to bottom
-Long screw
-Washer
-Spacer
-SBB & Bracket
Fix the bracket to the TV
3 long screw sizes are provided, test them in the
mount holes to identify which ones to use
Order from top to bottom
-Long screw
-Washer
-Spacer
-SBB & Bracket
Mounting
to a small TV
(under 45”)
Mounting
to a large TV
(over 45”)
Fix the bracket to the SBB
-Use both mounting brackets
-Use the smallest screws

BiQ SBB Quick Install Guide
Mounting SBB to a wall mounted TV
Note: The recommended position of the set-back-box on the TV is with connectors & cables facing downwards
You will have a total of 4 screws, 4 spacers, and 6 washers to install. Mount
items to the TV in the following order (from top to bottom).
1. SBB Side (not shown in diagram): Long Screw >> Washer >> Wall Mount
Rail >> Spacer >> SBB Mounting Bracket(s)
2. Non SBB Side (diagram below): Long Screw >> Washer >> Wall Mount
Rail >> Spacer >> Washer
3. Mount the TV to the main mount plate and then to the wall.

BiQ SBB Quick Install Guide
IR extender set up
Connect the IR prism dongle into the IR port of the
SBB mounted behind a TV.
Note: If the IR extender cable is not clicked into place at
both ends the SBB shall not receive any IR commands.
Peel the backing off the adhesive tape on the IR
prism dongle to affix to the TV, ideally to the bottom
center of the back of the screen. Make sure the area
on the TV is clean and dry.
The IR prism should be mounted facing downward so
the 45-degree angle is facing toward the back of the
TV and the wire is coming out towards the top.
Route the wire so there isn’t any pressure pulling on
the bonded prism dongle.
Between 1/8 and 1/4 of the prism should protrude
below the TV and have clear line-of-sight access to
the room.

BiQ SBB Quick Install Guide
Program remote control
For the remote to control mute, volume and power on the TV, it must be programmed to support the specific TV brand
For popular TV brands, follow the instructions on the graphic below
For any other TV, refer to program the remote control (slate RCU) in the Foxtel Business iQ (BiQ) SBB Installation Guide

BiQ SBB Quick Install Guide
Satellite & Terrestrial Connections (not required with vuStreamer IPTV headend)
Use Case 1: Multi-stacker Satellite Combined (Diplexed) with Terrestrial
Single lateral (with horizontal + vertical stacked) for full Foxtel satellite service with FTA terrestrial stations diplexed on
same feed
Connections: Connect the multi-stacked satellite RF cable that also combines the FTA terrestrial stations to RF2; RF1 is
unused

BiQ SBB Quick Install Guide
Satellite & Terrestrial Connections
Use Case 2: Multi-stacker Satellite + Terrestrial
Single lateral (with horizontal + vertical stacked) for full Foxtel satellite service
SBB terrestrial on a separate RF cable for local over-the-air services
SBB Connections:
Connect the multi-stacked satellite RF cable to RF1
Connect the terrestrial RF cable to RF2

BiQ SBB Quick Install Guide
Satellite & Terrestrial Connections
Use Case 3: Dual Satellite Laterals + Terrestrial (5 Wire backbone)
Two laterals for full Foxtel satellite service (horizontal [18V] + vertical [13V])
Terrestrial diplexed on 1 satellite lateral for local FTA services
SBB Connections:
Connect one RF cable with a satellite lateral to RF1
Connect the other cable that carries the diplexed FTA terrestrial signal with a satellite lateral to RF2

BiQ SBB Quick Install Guide
Complete SBB connections
Connect the HDMI cable from SBB to the TV’s default HDMI port on power-up (typically HDMI 1)
Connect the Ethernet cable from the SBB to the Ethernet port in the room (follow instructions on next
page for Wi-Fi only install)
Connect the power adapter first to the SBB and then to the power outlet
The SBB should now boot (see section below)
Pull plastic tab out from bottom of remote control
Boot screen
One dot means the booter has been launched
Two dots means that drivers & middleware has been launched
Three dots means that the client UI has been launched and the SBB is fully booted.

Wi-Fi Set-Up (if Ethernet unavailable)
Tip: If possible set-up Wi-Fi prior to SBB in-room installation in a staging area (e.g. spare room) to reduce installation time in room
1. Wait for the Set-Top-Box to boot.
2. Press the special key sequence to enter the Setup screens.
3. Press OK key to enter the Home Network menu.
4. Press the OK key to select the Home Network menu item.
5. Use the Left/Right arrow keys to select Wifi followed by OK
6 . Use the Left arrow key to exit the Home Network menu
7 . Use the Down arrow key to select the Wifi menu item and press OK to enter the Wifi menu
8 . With the Configuration set to Automatically,use the Up/Down arrow key to select Detected SSIDs, then press the OK key .

9. Use the Left/Right arrow keys to select the desired Wifi network (e.g. “biq”), then press the OK key.
Note: The quality must be a minimum of 50 for correct operation.
10. Use the Up/Down arrow key to select the Password option, then press the OK key
11. Enter the password for the Wifi network (e.g. “fox024@?”) using the Left/Right arrow keys to select characters followed by the OK key to add the
character to the password. When finished use the Left arrow key to select the ACCEPT button and press the OK key.
* Press Up to get uppercase letters, Press Down to get back to lower case
12. Press Down arrow to select the Connect button and press OK.The SBB shall attempt to connect to the Wifi network and if successful
“Connected” shall be displayed at the top of screen. If the SBB does not connect, please repeat the above steps and confirm the information entered is
correct.
13. Press the Exit key twice to exit the hidden menus. The boot screen should display followed by the in-room installation screen (see next page).
13

BiQ SBB Quick Install Guide
In-room installation screen
If there is Internet connectivity after the boot screen (A) the in-room installation screen (B) shall display
Use the up/down keys to navigate the installation screen.
Select the Area for the SBB (e.g. “Room”)
Enter a Room Number as it appears on
the door (can remove leading 0 with left
key)
Leave the Riser Number blank
Enter the Premises PIN (1234 default)
Press down key to highlight the Submit button
Press OK to submit
The boot screen should appear followed by the main menu welcome screen (C)
(A)
(B)
(C)

BiQ SBB Quick Install Guide
Setting up Chromecast (if applicable for property)
Press Menu if the welcome screen is not already displayed
Press the special key sequence to enter the Maintenance screen.
Check firmware version is 5.2.3.2 or above (see on screen under
Software. A “FW vers: unknown_parameter” usually means its
above. Can also be checked from the main menu via Settings >
About). New factory fresh boxes delivered from Acer need their
firmware upgraded.
Check the application version is 5.2.3.1 or above (see under
Software )
Check the vuCaster button is present onscreen (if not casting has yet to be enabled for the property).
For any issue, contact Foxtel's Business support team on 1300 874 403 or [e-mail]. If firmware is the
issue they may upgrade SBBs remotely when they appear online, or you may ask for the firmware to be made available
for download to a USB stick (FAT32 format) for manually upgrade on site via the SBB’s USB port (the fastest method).
Navigate down to the vuCaster button and press OK on the remote control.
Tip: If possible set-up Casting prior to SBB in-room installation in a staging area (e.g. spare room) to reduce installation time in room

BiQ SBB Quick Install Guide
Setting up Chromecast (continued)
Make sure Enabled is selected. If not, press OK and use the pull-down menu to select Enabled.
Chromecast Name and SSID shall default to area & room number assigned in In-room Installation Screen. If
there are multiple SBBs assigned to a room, append A, B, C, etc. to the Name and SSID (e.g. Room100A,
Room100B). Note: It is important the Name and SSID reflect the room number in order that a guest will
associate the Chromecast with the room number, which appears on the welcome screen.

BiQ SBB Quick Install Guide
Enabling Chromecast (continued)
For SBBs connected via Ethernet select a Wifi Band & Channel to avoid interference where SBBs in neighboring
rooms are close to each other:
If all Wi-Fi channels 1-7, 36, 40, 44 are free in a property (e.g. unused by guest network) then alternate channel
from 1 (2.4GHz), 5 (2.4GHz), 36 (5GHz), 40 (5GHz) and to 44 (5GHz) between neighboring SBBs
If any Wi-Fi channel from 1-7 is already in use, but channels 36 (2.4GHz), 40 (5GHz), 44 (5GHz) are free then
alternate channel from 36, 40, to 44 between neighboring SBBs
If some Wi-Fi channels from 1-7, 36, 40 and 44 are already in use then the remaining channels should be set for
neighboring SBBs, keeping in mind that if the 2.4GHz range is selected, channels should be separated by at least
4 (i.e. 1, 5 or 2, 6 or 3, 7)
If all Wi-Fi channels from 1-7, 36, 40 and 44 are occupied then alternate channel from 1 (2.4GHz), 5 (2.4GHz), 36
(5GHz), 40 (5GHz) and to 44 (5GHz) between neighboring SBBs
Note: For SBBs connected via Wifi the Wi-Fi Band & Channel is inherited from the property’s Wifi network, thus no
need to change from default.
Select Save and press OK

BiQ SBB Quick Install Guide
Enabling Chromecast (continued)
Select Configure and press OK (screen to right displays)
Note: If Configure inactive, check firmware version is 5.2.3.2 of
above (see page 15)
Use the camera or an app of a mobile device (smart phone or
tablet) to scan the QR code on screen in order to connect to
the SBB’s Wi-Fi AP (Access Point). If unable, connect to the
Wi-Fi AP manually using the SSID and Password shown in the
screen.
Open a browser window on the mobile. If a PIN prompt does
not automatically display, go to casting.tv and enter the PIN as
shown in the Configure screen above.
Once the PIN is entered a private connection to the
Chromecast is opened for you to use the Google Home
application on your mobile to finish the configuration. Note: If
the Chromecast has previously been set-up, reset it to factory
default by pushing the button through the pin hole (for ~10
secs) in the Chromecast casing and waiting for the Chromecast
to confirm the reset on the TV.
TV
Mobile

BiQ SBB Quick Install Guide
Setting up Chromecast (continued)
Open the Google Home application and continue with the following instructions. Note : These instructions may vary as
the Google Home application is often updated. Also, not all screens are shown here for brevity. If prompted to use
Location Services, select Allow.
Press Exit twice on the remote to exit to the welcome screen.

BiQ SBB Quick Install Guide
In-room Smoke Test
Confirm the SBB remote control Vol+/-and Mute keys control the TV
Exit to live TV and confirm the SBB remote control Power key displays the Welcome screen prior to the TV going into
standby. Note: If Welcome screen not displayed remote is incorrectly programmed and will not bring SBB out of standby.
Confirm the TV powers on to the HDMI input the SBB is connected to (normally HDMI 1).
Confirm there are no TV video resolution issues (i.e. clear UI picture and video).
Confirm the SBB automatically performs a linear TV scan during first installation.
Note: To initiate a manual scan press the remote control key sequence Red C, Red C, 8, 8, 8, <EXIT> from the Welcome
screen.
Initiate playback of an On Demand title to test VOD audio/video playback.
Tune to an available terrestrial channel (any available for ch#1 –99) to test AV playback.
Tune to Ch 176 -TVSN (H-Pol) to test AV playback.
Tune to Ch 652 -TRT World (V-Pol) to test AV playback.
Cast YouTube (optional)
Note: Contact Foxtel's Business support team on 1300 874 to send Foxtel channel entitlements to SBBs that are online.