WARRANTY TERMS & CONDITIONS
1) FRACINO CAPPUCCINO COFFEE MACHINES ARE GUARANTEED TO BE FREE FROM DEFECTS IN
MATERIAL AND WORKMANSHIP DURING MANUFACTURE FOR A PERIOD OF 12 MONTHS FROM THE
INITIAL INSTALLATION.
2) LIABILITY UNDER THE WARRANTY IS LIMITED AT THE OPTION OF THE MANUFACTURER TO THE
REPLACEMENT OR REPAIR , FREE OF CHARGE, OF SUCH PARTS AS SHALL BE ACKNOWLEDGED
AFTER MANUFACTURERS INSPECTION TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP,
PROVIDED THAT ANY SUCH CLAIMS UNDER THIS WARRANTY ARE NOTIFIED TO THE
MANUFACTURER WITHOUT DELAY. ALL PARTS RECOGNISED AS DEFECTIVE SHALL BECOME THE
PROPERTY OF THE MANUFACTURER.
3) EXCEPT INSOFAR AS ANY INJURY, DAMAGE OR LOSS IS CAUSED BY THE NEGLIGENCE OF THE
MANUFACTURER OR ITS EMPLOYEES AND INSOFAR AS EXCLUSION IS NOT PROHIBITED OR
NEGATIVED BY LAW THIS WARRANTY IS IN SUBSTITUTION FOR ANY EXPRESS OR IMPLIED
GUARANTEE, REPRESENTATION WARRANTY OR CONDITION AND THE MANUFACTURER SHALL NOT
BE LIABLE FOR ANY INJURY, DAMAGE OR LOSS DIRECTLY OR INDIRECTLY ATTRIBUTED TO ANY OR
DONE IN CONNECTION HEREWITH.
4) THE UNEXPIRED PART OF THIS WARRANTY MAY BE TRANSFERRED TO ANOTHER OWNER PROVIDING
THE MACHINE HAS BEEN SERVICED AND MAINTAINED BY THE MANUFACTURER OR
MANUFACTURERS AUTHORISED SERVICE AGENT AS PRESCRIBED AND REMAINS IN THE SAME
LOCATION .
5) THE WARRANTY SHALL CEASE IMMEDIATELY IF:
a) THE MACHINE IS MODIFIED OR ADDED TO IN ANY WAY NOT PREVIOUSLY AGREED WITH THE
MANUFACTURER IN WRITING.
b) THE INSTRUCTIONS CONTAINED IN THE OPERATORS MANUAL ARE NOT COMPLIED WITH.
c) THE MACHINE IS INSTALLED SERVICED , RELOCATED OR MAINTAINED BY ANYBODY OTHER
THAN THE MANUFACTURER OR MANUFACTURERS AUTHORISED SERVICE AGENT.
6) THE WARRANTY DOES NOT COVER ITEMS THAT REQUIRE REPLACEMENT IN THE COURSE OF
MAINTENANCE OR AS A RESULT OF FAIR WEAR & TEAR. NOR DOES IT COVER LIMESCALE RELATED
FAULTS.
7) KINDLY OBSERVE THE FOLLOWING IN YOUR BEST INTERESTS:
a) WE RECOMMEND USING ONLY FRACINO ORIGINAL PARTS EXPLICITILY APPROVED BY THE
MANUFACTURER. THESE PARTS HAVE BEEN SELECTED FOR THEIR RELIABILITY AND SUITABILITY
FOR FRACINO MACHINES.
b) WE ARE UNABLE TO MAKE ASSESSMENTS FOR OTHER PRODUCT PARTS AND THEREFORE
CANNOT BE HELD RESPONSIBLE FOR THEM, EVEN IF IN INDIVIDUAL CASES AN OFFICAL
APPROVAL OR AUTHORISATION BY GOVERNMENTAL OR APPROVAL AGENCIES EXIST.
c) FRACINO ORIGINAL PARTS AS APPROVED CAN BE OBTAINED FROM THE FACTORY.
COMPREHENSIVE ASSISTANCE AND ADVICE ON MAINTAINING YOUR MACHINE AT ITS
OPTIMUM LEVEL CAN BE OBTAINED FROM FRACINO.
8) WE AT FRACINO WISH YOU MANY YEARS OF SATISFACTION WITH YOUR NEW CAPPUCCINO
COFFEE MACHINE. PLEASE KEEP THIS WARRANTY AND OPERATOR INSTRUCTIONS IN A SAFE PLACE
ONCE YOU HAVE READ THE IMPORTANT INFORMATION CONTAINED HEREIN.
ITEMS NOT COVERED BY WARRANTY
1) LIME SCALE -ANY CALLS TO BREAKDOWNS CAUSED BY SCALE RELATED FAULTS.
2) MISUSE/BREAKAGES -ANY CALLS BEING MADE AS A RESULT OF ACCIDENT, NEGLECT OR
OPERATOR MALPRACTICE, AND ANY OTHER CALLS FOR, OR AS A RESULT OF EQUIPMENT
RELOCATION. NB: THIS ALSO APPLIES TO OVERTIGHTENED STEAM & WATER VALVE HANDLES.
3) COFFEE VOLUMES –ANY CALLS TO ALTER THE PROGRAMMING OF COFFEE VOLUMES AFTER
INITIAL INSTALLATION.
4) BLOCKED WASTE -ANY CALLS DUE TO THE WASTE PIPE BEING BLOCKED. THIS IS GENERALLY
CAUSED BY GROUTS BEING FLUSHED THROUGH THE DRIP TRAY OR POOR PLUMBING.
5) BLOCKED STEAMER -ANY CALLS, FOR “NO STEAM” CAUSED BY THE OUTLET HOLES ON THE
STEAMER NOT BEING CLEANED.
6) BLOCKED GROUPS -ANY CALLS TO “NO WATER/COFFEE COMING THROUGH GROUP” CAUSED
BY THE GROUPS NOT BEING CLEANED.
7) BLOCKED RAPIDO -ANY CALLS TO RAPIDO FROTHER “NOT FROTHING” CAUSED BY RAPIDO NOT
BEING CLEANED.
8) MILK NOT FROTHING –ANY CALLS RELATED TO “MILK NOT FROTHING” CAUSED BY STALE MILK OR
MILK WITH HIGH PROTEIN CONTENT.
9) GRINDERS - THE REPLACEMENT OF THE GRINDING BLADES. ANY CALLS TO RESET PORTIONING
OR COFFEE GRIND OR TO JAMMED/OBSTRUCTED BLADES.
10) WATER TREATMENT -ANY CALLS TO REPLACE A WATER TREATMENT UNIT (DSU).
11) KNOCKOUT DRAWERS –ANY CALLS TO REPAIR JAMMED OR BROKEN RUNNERS AS A RESULT OF
NEGLIGENCE, MALPRACTICE OR MISUSE BY THE OPERATOR.
TRAINING -TRAINING ON USE AND DAILY MAINTENANCE OF THE EQUIPMENT IS GIVEN AT THE
TIME OF INSTALLATION. ANY CALLS FOR FURTHER TRAINING OR FOR TRAINING ON A DAY OTHER
THAN THAT OF INSTALLATION WILL BE FULLY CHARGEABLE