Frontpoint Doorbell Camera User manual

GET STARTED
DOORBELL CAMERA

DOORBELL CAMERA GUIDE
HOW TO ADD A DOORBELL CAMERA
TO YOUR FRONTPOINT ACCOUNT

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INCLUDED MATERIALS
The Doorbell Camera
Wall mounting bracket
Wall screws (2)
Masonry anchors (2)
Screw
COMPLETE THE FOLLOWING STEPS PRIOR TO
INSTALLING THE CAMERA IN ITS FINAL LOCATION
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Working Doorbell Check
First check that the existing wired doorbell is working. There is a power
issue if the existing doorbell does not ring the indoor chime when the
button is pressed. This issue must be addressed before installing the
Doorbell Camera.
Wired Doorbell Check
Check that the existing doorbell is wired by visually inspecting the
doorbell button for wires. If necessary, the doorbell can be removed
from the wall to check for wiring. You can also inspect the chime inside
the home—a chime plugged into a power outlet might indicate an
incompatible wireless doorbell system is in place. See page 6 for more
information on the chime type.
WiFi and WiFi Password
In order to complete installation, you must have WiFi with upload speeds
of 5 Mbps and the password for the WiFi network. The WiFi signal must
reach where the Doorbell Camera will be placed.
Mounting
The mounting plate aixes to a flat surface and uses the existing doorbell
wiring. A power drill may be required depending on how your current
doorbell is set up.
Mobile App
You must have the Frontpoint app in order to complete installation.
PRE-INSTALLATION CHECKLIST
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FOR ADDITIONAL HELP, CALL CUSTOMER CARE AT 1-877-602-5276
Prior to installation, confirm your existing doorbell is compatible with the
Frontpoint Doorbell Camera.
Mechanical Chime
If the chime has metal bars and a striker pin, it is mechanical and will work
without additional hardware.
Digital Chime
If the chime has a speaker that plays a tone when pressed, it is digital and will
require the installation of the Digital Doorbell Adapter and the enabling of the
digital doorbell setting in the app to function properly.
Please contact Customer Care to order a Digital Doorbell Adapter.
Tube Chime
If the chime has a series of tubular bells,
it is a tube chime and is incompatible with the Doorbell Camera.
Intercom System
If the doorbell button fixture includes a speaker, it is an intercom system and is
incompatible with the Doorbell Camera.
No Chime
If there is no chime in the system, you will only receive alerts on your phone and
a resistor (10 Ohm 10 Watt) must be used in-line with the Doorbell Camera.
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If you install the Doorbell Camera with a Digital Doorbell Adapter, you will
also need to enable the digital chime feature on your Frontpoint account.
1Log into your account at my.frontpoint.com
2Click on the “Video” tab on the left-hand side of the homepage
3Select the “Settings” tab in the top-right corner
4Choose the “Video Device Info” option
5Click the check mark for the “Digital Door Chime” to enable the feature
DOORBELL CHIME TYPEDOORBELL CHIME TYPE

The Doorbell Camera will flash blue when charging. Once the camera is
fully charged, it will alternate between red and green. The camera is now
ready to sync to your Frontpoint account!
To sync the Doorbell Camera to your account:
1Open the Frontpoint app and
log into your account
2Go to the “Doorbell Camera” tab
3Select “Add a Doorbell Camera”
4Follow the on-screen instructions
Prior to installation, turn the circuit breaker o.
1
Carefully remove the existing doorbell button.
Make sure none of the wires from your existing doorbell slip into the
wall.
2
Attach the doorbell mounting bracket to the wall.
Feed the existing doorbell wires through the hole in the center of the
bracket. Aix the bracket firmly to the wall by driving the provided
wall screws through
the top and bottom holes in the bracket.
Failure to make the bracket flush on the wall could cause a poor power
connection between the bracket and the doorbell camera.
3
Connect power wires to the mounting bracket.
Loosen the terminal screws and insert the wires beneath the screws.
Do not short (touch together) the wires during this process. Tighten
the screws.
4
Attach the Doorbell Camera to the mounting bracket.
Slide the top of the Doorbell Camera down onto the mounting bracket
and push the front of the Doorbell Camera toward the wall. Tighten
the set screw located on the bottom of the camera, being careful not
to damage it (power tools should not be used with the set screw).
5
Turn the circuit breaker back on and return to the Doorbell
Camera.
The camera’s LED should begin to illuminate.
The Doorbell Camera is now ready to sync to your Frontpoint account.
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FOR ADDITIONAL HELP, CALL CUSTOMER CARE AT 1-877-602-5276
SYNCING TO THE FRONTPOINT APPINSTALLATION

Blue | Flashing
The Doorbell Camera is charging
Blue | Solid
The Doorbell Camera is booting
Green | Flashing
The Doorbell Camera is entering troubleshooting mode
Red & Green | Alternating Flashing
The Doorbell Camera is in Standard WiFi mode (AP mode)
Orange | Rapid Double-Flash
No WiFi or lost WiFi connection
Blue & Green | Alternating Flashing
Connected to WiFi, but waiting for server connection
The doorbell needs to be manually placed into AP mode. Press and
hold the main button until the LED begins rapidly flashing green, and
then release. The LED will flash green as the Doorbell Camera scans the
WiFi networks in the area. The Doorbell Camera should enter standard
WiFi mode after a couple of minutes and the LED should begin
alternating Red and Green.
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Green | Solid
Ready to use
White | Solid
“In call” mode or motion was detected by the camera
Blue | Flashing
The Doorbell Camera is in Power Cycle. Hold the button until the LED
rapidly flashes blue (about two minutes)
Yellow | Flashing
Factory reset. Hold the button until the LED rapidly flashes yellow
(about two minutes)
If you initiate a factory reset, the Doorbell Camera will need
to be re-synced with your Frontpoint account.
Blue | Rapid Double-Flash
There is a power supply issue
Blue & Yellow | Alternating Flashing
There is a firmware update in progress
FOR ADDITIONAL HELP, CALL CUSTOMER CARE AT 1-877-602-5276
LED REFERENCE GUIDELED REFERENCE GUIDE