4.5 TROUBLESHOOTING
1. Machine does not run when turned on.
A. Be sure that the plug is properly installed in wall outlet.
B. Be sure that the faceplate is installed
C. Check and reset circuit breaker if necessary.
D. Be sure that no other appliances are sharing the circuit.
2. Beater motor starts but compressor doesn’t start.
A. Both switches must be in the right (Snowflake) position.
B. Allow approximately one or two minutes for time delay to respond.
C. If necessary adjust TCC screw.
D. Check for operating extension cord. Use number 10 or 12 cord.
3. Mix dripping from drip tube.
A. Spring seal may be damaged, chipped, cracked or no longer smooth. Replace as required.
B. Spring seal on beater bar is dirty or improperly installed. Remove, clean and re-install spring seal
assembly according to instructions and diagram on top of the hopper cover.
C. Ceramic seal (inside the freezing cylinder) is dirty or loose. Clean ceramic seal. If loose re-install
as necessary.
4. Unit runs but product does not freeze to desired consistency.
A. Check recipe for proper amount of sugar.
B. Check tension of TCC screw, if necessary turn clockwise to increase thickness of drink.
C. Be sure that all 3 “skirts” are installed.
D. Check unit for adequate ventilation. (Do not run machine too close to any hot equipment.)
E. Check the condenser (under unit) to see if it has become clogged with lint, dust etc. Clean as
necessary.
F. Be sure that the cylinder is full of mix.
5. Fill light is on when hopper is full of product.
A. Float is installed upside down. Remove and re-install float.
B. If float is stuck, clean float and stem and re-assemble.
6. No product comes out when faucet handle is pulled while unit is running.
A. Frozen product is blocking “feed hole”. Turn machine off then clear ice plug from feed hole.
WARNING:Never place fingers in the “feed hole” as serious personal injury
may occur.
B. Mix is frozen solid. Low sugar content, product separation or cylinder not full. (Empty machine,
clean and start over.)
7. Compressor starts and stops intermittently.
A. Check to see that the fan is turning freely.
B. Check the condenser to be sure that it is not clogged with lint or dust.
C. If the on/off time is 30 seconds or longer, this is normal if product is frozen and no product has
been pulled in a while.
D. If the problem is causing the breaker to trip, call service repairman.
8. Unit continues to run when switched to stand-by.
A. Reset thermostat. (Turn all the way off then turn all the way on again.)
B. If problem remains call service repairman.