Gadget Labs WAVE/4 User manual

User’s Guide
4 channel
PC digital audio card
TM
IMPORTANT STUFF INSIDE: PLEASE REVIEW

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i

First things first!
Thank you for purchasing the Wave/4 card. We "gadgeteers" genuinely
appreciate your patronage. This guide contains information on in-
stalling and using the card, and we tried to make it as brief as possible
(because no one has time to read manuals anyway).
If you have ideas about how we can improve our products, we'd like
to hear from you. Our contact information is on the back cover of
this manual.
"Virtual" product registration
Gadget Labs maintains a customer e-mail list and periodically (every
other month or so), we send out notices about driver updates, special
offers and new product announcements.
If you would like to be included on this e-mail list,
send an e-mail to '[email protected]' or
visit our web site, 'www.gadgetlabs.com', and sign up.
TM 4 channel PC Digital Audio Card
User’s Guide
TABLE OF CONTENTS
Getting started...................................................................2
Installing the Wave/4 card and software drivers..........................2
Installing a Wavetable synth card ............................................3
Includes important note about using a Wavetable synthesizer
daughter card with the Wave/4
Connecting the Wave/4 card to your music studio system..............4
Setting up applications to use the Wave/4 card ..........................6
Specific application configuration ...........................................7
Information about using the Wave/4 card with Cakewalk, Cool Edit Pro,
Cubase VST, Musicator, Samplitude, SAW, & Sound Forge.
Installing the GoldWave digital audio editor software ................. 11
A few basic tips about multi-track audio recording with you PC..... 12
Advanced Configuration: Wave/4 Control Panel Applet .............. 13
Troubleshooting................................................................ 14
Support & warranty information............................................ 16
FCC and other compliance stuff ............................................ 17
çvery important
1

Getting started
Here’s a list of stuff that’s included with this package:
nWave/4 card
nY-adapter cables for RCA connections (4 adapters included)
n9-pin to MIDI adapter cable for In / Out / Thru
nWave/4 software drivers & GoldWave disk
nQuick Installation Guide and this User’s Guide (duh)
Before you begin installing the Wave/4 card please note:
Static electricity can damage electronic components!
Take the following precaution before you install the Wave/4 card:
Shut down and turn off the PC but leave it plugged in. Touch the
metal chassis of the PC to drain the static from your bod Jbefore
you touch the Wave/4 card.
Installing the Wave/4 card and software drivers
The Wave/4 card and drivers are designed to be truly Plug and Play.
Unlike other cards you may have installed in the past, there are no
switches on the Wave/4 card to configure (or hassle with). Installation
in most systems should take only a few minutes. If you have any
difficulties with the installation or operation of the Wave/4 card,
check the Troubleshooting section later in this user guide.
The Quick installation Guide is included to give you graphical, step-by-
step instructions on installing the Wave/4 card. Here’s a recap of the
process:
nShut down your PC and Unplug it.
nOpen the case cover and locate a free ISA slot. Please be aware
that some some circuit cards in the PC can cause interference
and noise in your audio. To minimize audio interference with
the Wave/4 card, select a slot that is away from your graphics
card or other sound cards.
nClose up the case and turn on the PC
nAs Windows® starts up, it will find the Wave/4 card and
automatically install it.
nThe following prompts will be displayed by the system:
‘New Hardware Found’
‘Gadget Labs Wave/4’
‘Select which driver you want to install for your new hardware’
2

Installing the daughter card
1. Turn off your computer and open the case.
2. Remove the Wave/4 card from your computer.
3. Locate the 26-pin interface connector JP2 on the Wave/4 card.
4. Orient the daughter card with respect to the Wave/4 card as shown in the diagram.
Center the card connector on the pins. Carefully push the daughter card until it is
firmly seated. All 26 pins should be seated in the daughter card connector.
nChoose: ‘Driver from disk provided by hardware manufacture’
nMake sure that ‘Copy Manufacturer’s files from:’ shows, ‘A:\’
nInsert the Wave/4 Drivers Disk, and click OK
nThe driver files will be copied and the system automatically
setup to use the Wave/4 card
Connecting a wavetable synthesizer daughter card to the Wave/4
The Wave/4 card includes a special, 26 pin connector (13 x 2) for adding a
wavetable synthesizer “daughter” card. These cards are available from
several manufacturers. Due to mechanical constraints, the Wave/4 card will
accommodate a reduced-size, mini wavetable card, but a full-sized card will
NOT fit. For example, the Yamaha DB50XG wavetable card will NOT fit on
the Wave/4 card, but the Kurzweil synth wavetable card from Gadget Labs
will fit fine. Contact us if you have any questions or need assistance in
locating an appropriate wavetable card.
MIDI adapter with DIN connectors. The DIN
connectors are labeled In, Out and Thru
audio OUT from Wavetable synth card (stereo)
Channel 2 (Ch2), audio OUT (stereo)
Channel 1 (Ch1), audio OUT (stereo)
Channel 2 (Ch2), audio IN (stereo)
Channel 1 (Ch1), audio IN (stereo)
Connecting audio & MIDI
to the external connector
Here’s the connector layout
from top to bottom è
For audio, all connectors
are standard line level,
stereo left + right.
NOTE: Microphones do not
have enough signal strength and
must be amplified by a mixer or
preamplifier prior to connecting
to the Wave/4 card.
3
Daughter card
connector
After installation
IMPORTANT !
Make sure that all pins are
seated in the daughter card
connector. If any pins are
showing on either side of the
connector, it is seated incor-
rectly. If this occurs, gently
remove the daughter card by
pulling it straight up from the
Wave/4 card and repeat Step 4
below. Failure to correctly
install the daughter card WILL
result in damage to the daugh-
ter card when you turn on your
computer.
Wave/4 card
Before installation

4
At the heart of the system is the mixer whose inputs and outputs are
connected to all the other pieces of equipment. The mixer is the
router or traffic cop and it connects signals together and controls
volume levels and equalization. Thus, the mixer is essential part of the
system and it's often built-in to mini-studio products such as multi-
track cassette recorders. In a professional environment, the mixer is
nearly always a separate piece of equipment.
The mixer and the sound card
Typical multimedia sound cards are not designed for multi-channel
recording. They usually include a low-quality, integrated mixer that
controls the volume of stereo audio streams from wave file output,
music synthesizer and CD-audio player that are produced by games and
applications.
When you get started with serious music recording on your PC, it's
important to recognize that achieving the full benefits of multiple
channels requires using an external mixer to route and mix the
channels down to two channel stereo.
Connecting the Wave/4 card to your
music studio system
Like any multi-channel audio recorder, the Wave/4 is designed to
work seamlessly within your music recording system. Typically, major
components of the recording system are:
nmicrophones and preamplifiers
neffects processors such as limiters, noise gates, reverb units
nmulti-channel mixer
nmulti-channel audio recorder
npower amplifier and monitor speakers

5
Folks sometimes ask us, "why isn't there extra mixer circuitry included
with the Wave/4"? When we designed the Wave/4 card, we concluded
that having a built-in mixer would make it more complicated to use the
card in conjunction with an external mixer. Also, when extra mixer
circuitry is included in a sound card, an extra level of amplification is
required. This might diminish audio quality and add noise. So the
Wave/4 design follows the same model set by the popular CardD+ PC
audio card (a very high quality card). We decided to avoid needless
complexity and preserve the highest audio quality.
Connecting the Wave/4 to a mixer
Below are some block diagrams for connecting the Wave/4 card to a
mixer. The Wave/4 card can be used with a wide variety of mixers that
are available from many different manufacturers. If you are consider-
ing the purchase of a mixer for your recording setup, you can buy a
small line-level mixer; we've seen them as low as US $150. A more
flexible option would be a small console with prices that start at
around US $300.
If your mixer has channel inserts (also called patch points), for quietest
operation, we recommend that you directly patch the Wave/4 inputs to
the channels at the inserts points. This offers maximum mixing
flexibility and allow you to monitor all the Wave/4 inputs and outputs
as you're recording.
Connections for Wave/4 to mixer with channel inserts
Mixer Input Channels
Ch1 Ch2
LRLR
Wave/4 card
OUTPUT Microphones
Guitar rig
Keyboards, etc.
1 2 3 4 5 6 7 8...
Channel Inserts
...
LRLR
Ch1 Ch2
Wave/4 card
INPUT
Mixer outputs
Connect to monitor
amp, DAT, etc.
If your mixer does not have channel inserts, you can achieve similar
flexibility by splitting the input signal prior to the mixer with Y-
adapters. Since the Wave/4 requires a line level signal, you will need
to make sure that any low-level signals, such as microphones, are
preamplified prior to the signal split.

6
Connections for Wave/4 to mixer without channel inserts
Mixer input channels
Ch1
Ch2
LRLR
Wave/4 card
OUTPUT
Mic preamps
Guitar rig
Keyboards, etc.
1 2 3 4 5 6 7 8...
L
R
L
R
Ch1 Ch2 Wave/4
card
INPUT
Mixer outputs
Connect to monitor
amp, DAT, etc.
•Use Y-adapters to split signal from microphone preamps,
guitar rigs or keyboards, etc.
•Connect signal to both mixer inputs and Wave/4 inputs
Setting up applications to use the Wave/4 card
To most Windows applications,the Wave/4 card appears as 2 separate,
stereo sound card devices. To use the Wave/4 card with your applica-
tions, its input and output must be selected as the active devices. The
steps to accomplish this vary from application to application. Typi-
cally, there is a menu item in the application which brings up a dialog
box that’s used to select and setup devices. A list of available audio or
MIDI devices is displayed and you select the active devices. Once the
Wave/4 is installed, the following additional devices will be found:
nWave/4 Wave IN Ch1 L+R first, stereo wave audio input
nWave/4 Wave IN Ch2 L+R second, stereo wave audio input
nWave/4 Wave OUT Ch1 L+R first, stereo wave audio output
nWave/4 Wave OUT Ch2 L+R second, stereo wave audio output
nWave/4 MIDI In MIDI port input
nWave/4 MIDI Out MIDI port output

Music & audio software places special demands on the capabilities of your PC.
Although Windows provides a standard sound card programming interface to
applications, there are differences and nuances in both applications and
sound cards. It’s pretty much guaranteed that some tweaking of your ap-
plication software’s settings will be required.
We accumulated the following information as we tested the Wave/4 card with
various software. The settings represent starting points for your setup and
you may need to fine-tune them for your particular PC configuration. This is
important stuff; please take the time to review it. To be bluntly honest,
the likelihood of you having problems with your PC digital audio recording
setup increases substantially if you ignore these details.
Really important note! Configuring your application
Specific application configuration
Setting up Cakewalk for the Wave/4 card
The Wave/4 card works great with Cakewalk Pro Audio. You’ll need
version 6 or 7 to use the multiple channel capabilities of the Wave/4
card. Also, make certain that you have version 6.01 (or higher) which
includes important updates from Cakewalk.
In addition to selecting the Wave/4 as the active input & output ports,
here are essential steps to using the card. These steps will configure
your card for optimum performance and synchronization. Any settings
not mentioned can be left at the default values.
NOTE: Cakewalk has a feature called the ‘Wave Profiler’ which can be used
automatically calibrate the software to an audio card. To configure
Cakewalk correctly for the Wave/4 card, please use the steps below
and ignore the Wave Profiler.
nselect the menu item, ‘Settings | Audio Options’. The Audio
Options dialog box will be displayed.
nfor ‘Audio Sampling Rate’, select 32,000, 44,100 or 48,000 Hz
nfor Playback Timing Master and Record Timing Master, select
‘Wave/4 Wave OUT Ch1 L+R’ and ‘Wave/4 Wave IN Ch1 L+R’
nClick on the ‘Advanced…’ button and the Advanced options dialog
box will appear.
n‘Use Wave Out Position for Timing’ should be checked.
nDMA section: Set size equal to 61440 bytes
Set offset equal to -1
nn ‘Enable Simultaneous Record/Play’ should be checked.
7

8
Setting up Cool Edit Pro for the Wave/4 card
Cool Edit Pro is a new, multitrack version of the popular Cool Edit
program from Syntrillium. It’s a really good tool for recording and
processing digital audio. Here are the steps to configure this applica-
tion the Wave/4 card. Note: Cool Edit Pro is a new application, and we
tested the Wave/4 card with a pre-release version; you may need to
tweak these settings depending on the performance characteristics of
your PC. Any settings not mentioned may be left in their default state.
nselect the menu item, ‘Options | Settings’. A tabbed dialog box
will appear.
nclick on the ‘System’ tab
nin the section, ‘Play/Record Buffer’, set ‘Total Buffer Size’ to:
4 seconds using 8buffers.
nin the ‘Wave Cache’ section, set the ‘Cache Size’ to 2048.
nclick on tab labeled, ‘Multitrack’
nset ‘Playback Buffer Size (response time)’ to 0.8 seconds
nset ‘Playback Buffers’ to 10.
nset ‘Recording Buffer Size’ to .5 seconds
nset ‘Recording Buffers’ to 10.
nset ‘Background Mixing Priority’ to 0.8.
nclick on the ‘Devices’ tab.
nselect the Wave/4 devices.
You’ll also need to assign the Wave/4 card to individual tracks.
The menu item ‘File | New Session’ is used to select sample rates and
modes. After a New Session is created, you’ll find some small windows
that display Pan (P) and Volume (V) settings. Next to these are 2 small
buttons that are used to select the Playback and the Record devices for
each track. Click on these buttons to assign the Wave/4 devices to
individual tracks.
Setting up Cubase VST for the Wave/4 card
Cubase VST is a powerful MIDI & digital audio program from Steinberg.
Important note: Cubase VST has lots of nice features and power but it
needs a powerful PC to run properly. We recommend your have at least a
233 MHz Pentium® processor (or equivalent) and 64 MB of RAM. Also, have
a large powerful hard disk -- SCSI or EIDE with Ultra DMA.
Here are the steps to configure Cubase VST for the Wave/4 card. Any
settings not mentioned can remain in their default configurations.

9
nrun Cubase VST and select the menu item, 'Audio | System'. A
dialog box titled, 'Audio System Setup' will be displayed.
nin the section 'Audio Performance'
- set 'Number of Channels' to 24
- set 'Memory per channel' to 192KB
- set 'Disk Block Buffer Size' to 64KB
nin the 'Monitor' section, select 'Global Disable'.
nin the 'Priority' section, select 'Highest'
nClick on the pull-down menu, 'ASIO Device' and select the item,
'ASIO Multimedia Driver'. Click on the button, 'ASIO Control Panel'
and an advanced setup dialog box will be displayed
nselect each of the Input and Output Ports for the Wave/4 and
enter the settings for each line: Audio buffers Buffer size
xWave/4 Wave OUT (all lines) 3 6144
xWave/4 Wave IN (all lines) 16 5632
nn Important: in the section, 'Global Settings', set the 'Sync Refer-
ence' to 'Sample Position - Output'
nAs you're using Cubase VST, make sure you map the tracks to the
Wave/4 input and output ports as required.
High performance playback and mixing with Cubase VST
The Wave/4 driver for Windows 95/98 also supports a special DirectX/
DirectSound playback mode. This mode is more efficient, making slid-
ers and meters more responsive and freeing up processor power for
effects processing and other tasks. Recording of audio or MIDI is not
supported by VST in this mode. To switch to this mode:
nClick on the pull-down menu, 'ASIO Device' and select the item, 'ASIO
DirectX Driver'. When you need to record audio or MIDI, re-select
the 'ASIO Multimedia Driver'.
nTo setup this mode, click on the button, 'ASIO Control Panel' and an
advanced setup dialog box will be displayed.
nselect each of the Input and Output Ports for the Wave/4 and enter
the settings for each line: Buffer size
xWave/4 Direct Sound (all lines) 1536
Setting up Musicator Audio for the Wave/4 card
Musicator Audio combines rich support for MIDI sequencing and nota-
tion with support for multi-channel digital audio features. Here are the
steps to configure Musicator Audio for the Wave/4 card. Any settings
not mentioned may be left with their default values.

10
ncreate at least one audio part by selecting ‘Edit | Add part’
nthen, select the menu item, ‘Window | Audio setup’. A setup
dialog box will appear.
nfirst, configure the Device Setup portion of the dialog box
n‘Stereo’ should be checked
nselect a sample rate (e.g. 44 kHz); the higher the rate, the better
the sound quality but the bigger the recorded files.
nnext, the Parts need to be mapped to the audio output devices.
nmake sure the ‘Ster.’ (stereo) option is checked on each line.
nassign the Parts to ‘Wave/4 Wave OUT Ch1 L+R’ or ‘Wave/4
Wave OUT Ch2 L+R’
Next, assign the input channels by clicking on the button ‘Set Input
Devices’. This causes another dialog box to open for mapping Parts to
input devices. Assign the parts to ‘Wave/4 Wave IN Ch1 L+R’ or
‘Wave/4 Wave IN Ch2 L+R’. Finally, to fine tune Musicator, you may
wish to run the audio auto-calibrate function.
Setting up Samplitude for the Wave/4 card
Samplitude is a popular multi-track digital audio program from Ger-
many. Follow these steps to configure the program for the Wave/4
card. Settings not mentioned here can be left at their default values.
nThe initial step in using Samplitude is to setup a new virtual
project (a VIP). To do this, select the menu item ‘File | New
Multitrack project’. A dialog box will appear. Choose ‘Stereo’
and specify the number of tracks. (Note: these are virtual tracks
and you are not limited to 4. The maximum number of tracks is
determined by the performance capability of your PC).
nAfter the VIP is setup, make sure that ‘Multi-card mode’ is active
(green). This option can also be set with the menu item, ‘File |
Properties | Multiple cards’.
nRecording: select ‘File | Record’ or click on the Record button
(it’s a red circle). The Record dialog box will be displayed.
nMake sure that the record mode is set to Stereo.
nSelect the desired Wave/4 IN Device for input.
nMake sure that ‘Playback while Recording’ is checked.
nSet the ‘Record Offset’ to 0.
Samplitude 4 also has a number of buffer settings for digital audio.
These can be left at their default value of 8192. The ‘Buffer number’
should be set to 6.

11
Setting up SAW for the Wave/4 card
SAW is one of the original multi-track digital audio programs for the
PC and it is designed to fully utilize multi-channel cards like the
Wave/4. Here are the steps to configure SAW for the Wave/4 card.
nselect the menu item, ‘Options | Audio Hardware Setup’. A setup
dialog box will appear.
nfor ‘Wave Device 1’ select ‘Wave/4 Wave OUT Ch1 L+R’
nmake sure that ‘Device 1interrupt Hook’ is set to ‘None’
nfor ‘Wave Device 2’ select ‘Wave/4 Wave OUT Ch2 L+R’
nmake sure that ‘Device 2interrupt Hook’ is set to ‘None’
nset ‘Preload Buffer Queue’ to ‘8’.
If you have difficulties, SAW has lots of good troubleshooting informa-
tion within the application help files.
Setting up Sound Forge for the Wave/4 card
Sound Forge is a very popular digital audio editor that has a number of
advanced features. Use the following steps to configure Sound Forge.
nselect the menu item, ‘Options | Preferences’. A tabbed dialog
will be displayed.
nFor ‘Playback’, select the desired Wave/4 OUT device.
nLeave the option, ‘Interpolate play position for inaccurate de-
vices unchecked. Oh yes, the Wave/4 card is indeed an accurate
device J. Also, leave the ‘Play position bias’ at 0.
nFor ‘Record’, select the desired Wave/4 IN device.
nAgain, leave the option, ‘Interpolate record position for inaccu-
rate devices unchecked and leave the ‘Record position bias’ at 0.
nSet ‘Total Buffer Size (kilobytes)’ to 512.
nSet ‘Preload Size (kilobytes)’ to 64.
Installing GoldWave digital audio editor software
We included the GoldWave audio editor with the Wave/4 card to give
you a nice, basic tool to manipulate digital audio and to make sure you
can quickly test the basic audio ‘health’ of the Wave/4 card. Gold-
Wave is a stereo editor and can be used with either stereo channel of
the Wave/4 card but it does not support multi-channel mode. This
special version of GoldWave can only be used on systems that have a
Wave/4 card.

Follow these simple steps to install the GoldWave:
nInsert the disk labeled, ‘Wave/4 software drivers & GoldWave
disk’ into floppy drive A.
nFrom the Windows ‘Start’ menu, select ‘Run’ and type:
‘a:setup.exe’ and press ‘enter’.
nFollow the prompts and GoldWave will be installed.
Setting up GoldWave to use the Wave/4 card is straightforward. Follow
the steps below.
nSelect the menu item, ‘Tools | Device controls’ and the Device
controls panel will be displayed.
nClick on the setup button:
nIn the ‘Recording Options’ section, check ‘Monitor input’.
nIn the ‘Buffer options’ section, check ‘Triple buffering’
nSet ‘Record (s)’ to 0.5 seconds.
nSet ‘Playback (s)’ to 0.5 seconds.
nClick on the ‘Input’ button to select the desired Wave/4 IN
device.
nClick on the Output button to Select the desired Wave/4 OUT
device.
To learn to how to use GoldWave, lots of good information is
contained in the Help file.
12
A few basic tips about multi-track recording
with your PC
Multi-channel, multi-track recording consumes a great deal of re-
sources on your PC. Depending on how serious you are about the
results and how many tracks you need, you should have the fastest
processor and the biggest and fastest hard drive that you can afford.
Of course, most of us working folks can’t afford to rush out and buy the
fastest PC and besides, at today’s pace of technology change, it would
start to become obsolete before we got it home. So in the interest of
making the best use of what we have, here’s a couple of very basic tips
(most of which are obvious, but sometimes forgotten).
Please note the following GoldWave quirk JJ: If you switch audio
INPUT devices in GoldWave, you must first play some audio before you
can begin recording.

13
ndon’t skimp on RAM — it’s really cheap and it can help perfor-
mance quite a bit. Windows swaps applications to and from your
hard disk disk when it runs out of RAM and this can wreak havoc
on your digital audio recording. Have at least 32MB.
nbefore recording, shut-down any applications that aren’t neces-
sary to the recording. You can never tell if an application is really
idle; it could be doing something stupid in the background that
sucks up some of the PC’s processing power.
nturn off unnecessary background tasks like screen savers, virus
scanners and power management
nclean up your hard drive: delete all of those little files in your
web browser’s cache directory. They take up more space then
you might think and also cause drive fragmentation.
nIf you can afford it, a wise incremental investment to your PC
would be to purchase a good-sized hard drive (2-6 GB drives are
a real bargain these days) and dedicate it to digital audio. This
can improve performance and reduce fragmentation and clutter.
nfinally, immediately before you start recording, do the obvious
and run your hard disk defragmenter utility. Along with proces-
sor speed, Hard drive performance is the most important factor
in determining how many tracks you can record and whether or
not you’ll get any dropouts in your audio.
Advanced Configuration:
Wave/4 Control Panel Applet
We've included a small control panel applet to help you fine tune the
Wave/4 Sound Cache™ hardware to your system. There is also a special
SyncStart feature.
To start the Wave/4 applet, select 'Start | Settings | Control Panel'
and double click on the 'Wave/4 Applet' icon.
Tuning: This setting manages the amount of PC processing that is used to
maintain the audio data flow to the Wave/4 card. Usually, this setting does
not need to be changed from its default. The lower the setting, the lower
the possibility that you will experience any audio dropouts when recording or
playing. However, the low and medium settings consume more of your PC's
overall performance and leave less processing power available for other appli-
cation functions. You may also be able to increase the number of audio
tracks that your PC can plan by tweaking the Tuning setting.

14
Troubleshooting
nI installed the Wave/4 card, but now, my PC system won't boot.
This happens rarely, but when it does, it is usually caused by a card that’s
not seated properly in its slot. Check all of your PC’s expansion bus cards
and make sure they are completely plugged into slots and their retaining
screws are tight.
nI installed the Wave/4 card, and the PC starts-up fine but when I
play a wave file, I can’t hear any sound.
Believe it or not, we’ve had a few users that called us with this problem and
didn’t have the Wave/4 card audio outputs connected. Check your cables
and make sure that the card’s outputs are connected correctly to your
music audio system.
nThe Wave/4 card seemed to install properly and the outputs ARE
connected properly, but I still can’t hear any sound.
Make sure that your music/audio software application is configured to use
one of the ‘Wave/4 Wave OUT...’ devices. Check the prior section in this
guide, ‘Setting up applications ...’, for information.
nThe Wave/4 card seemed to install properly, but its is not show-
SyncStart: Windows and software applications control all multichannel
sound card's channels as separate left+right channel pairs. This means that
there will be a slight delay (between 10-100 milliseconds) between stereo
pairs when playing or recording on all 4 channels on a Wave/4 card. The
SyncStart feature can be enabled to ensure that all the channels start playing
or recording together. This setting will provide *very* tight sync but it may
not be supported by all applications. Disable SyncStart when you use 2 sepa-
rate software applications to access each of the Wave/4's stereo channel
pairs.

15
ing up in my software application’s list of available devices.
This usually indicates an IRQ hardware resource conflict between the
Wave/4card andanother devicein yoursystem. First, makesure thatyour
PC's BIOS Setup is correct (usually accessed by pressing DEL while the
system is booting but sometimes a function key is used). In the section,
PnP/PCI Setup, make sure that the setting 'Using Plug and Play OS'
(operating system) is 'Enabled' or 'Yes'. Also, make sure that resources
are controlled automatically. If this doesn't resolve the issue, the next
step is to determine if Windows is identifying a conflict.
- run the Windows Control Panel and select 'System'.
- Click on the 'Device Manager' tab
- Click on the '+' sign next to the line, ‘Sound, video, and game
controllers’.
- The list should show the Wave/4 card. If the Wave/4 line is showing an
‘!’(exclamationmark)thenthedriverhasnotbeenloadedbyWindows.
Check to see if Windows has found the resource conflict by viewing the
‘Properties | Resources’ information for the Wave/4. If a resource conflict
is indicated, you may need to reconfigure any non-plug and play card that's
in your PC by changing its switches — see the card's documentation. You
can also try manually moving the Wave/4 IRQ to a different value by
unchecking the 'use automatic settings' box. The Wave/4 card can be set to
IRQ 3, 5, 7, 10, 11, 12 or 15.
Even if a resource conflict is not indicated by Windows, there still may
be a resource conflict. The purpose of plug and play support in Windows
is to assign system resources to each card "auto-magically" but sometimes,
Windows "gets confused". This can happen if you have older cards with
switches for IRQ setting(s). Make sure that these IRQ numbers are reserved
in your BIOS Setup (see the PnP/PCI section) or reserve the IRQ's in the
Windows control panel (System | Device Manager | Computer). Unfortu-
nately, when installing a new card, Windows does not always display alert
messages when there is a conflict. If you have a resource conflict, you
can also get info by running run the 'Hardware Conflict Troubleshooter'
that is found in the Windows Help file.
nThe Wave/4 card installed fine and it’s playing sounds OK, but
now another card in my system won’t work.
This could indeed be caused by a device conflict with the another card. See
thepreviousitemforinformationonresolvingthis. Alternately,therecould
be a basic electrical problem with your PC’s bus. Trying moving the cards
into different slots.
nAudio from the Wave/4 card is garbled or distorted.
If you have a "generic" PC (AKA a clone), you may need to adjust a system
timing setting in your PC's BIOS Setup. To enter the BIOS Setup, you will

16
Support & warranty information
Support
Problems with PC products can sometimes be tricky to resolve. We’ll
need some assistance from you so that we can help resolve issues
quickly. The most important thing you can do is prepare a good
description of the problem. If you send us e-mail or call us, please
include or have the following information ready:
nyour name and e-mail address
nyour PC hardware configuration (processor, RAM, hard drive,
other cards installed in your system).
noperating system and software applications
nproblem report: Please be as specific as you can. If possible,
list any error message that was displayed, how you were using
the program, any observations about audio problems, etc.
E-mail: The best and fastest way for us to provide support is with
e-mail sent to ‘[email protected]’.
World Wide Web: surf to our web site at ‘www.gadgetlabs.com’. The
support section includes details about common technical issues and
how to resolve them. Driver updates can be downloaded from the web
site as well.
have to press a key during the PC boot-up (which key depends on the
make/model and is sometimes the 'Delete' key, F1, F2 or even F10; watch
your PC's screen as it boots up for instructions on entering BIOS Setup).
Once you are in the BIOS Setup, look for a configuration section that's
typically called, "chipset features". Look for a setting called, "16-bit I/O
recovery time". Make sure this setting is set to it's lowest value, typically
it's 0, 1 or N/A.
Check the prior sections in this manual titled, ‘Setting up applications..’
and the ‘Specific application configuration’. Make sure that your applica-
tion settings are correct
Check the resources (IRQ, I/O ranges) used by the other cards in your sys-
tem. This difficulty could be cause by a device conflict. See the informa-
tion in prior troubleshooting items.
nWhen I input audio into the Wave/4 card, I can't here it through
the Wave/4 outputs
The Wave/4 card was designed to fit in with your music studio setup
and does not include in internal mixer. Please read the section,
"Connecting the Wave/4 card to your music studio system" for tips
on how to be able to monitor your audio.

Telephone support: Alternately, you can call us at 503-827-7372
from 9AM to 5PM US Pacific time.
Customer Satisfaction guarantee
If the Wave/4 card is purchased directly from Gadget Labs, you may re-
turn it to us for any reason within 30-days of the purchase for a full re-
fund. Before returning the card, you must first contact us to obtain a
return authorization number (RMA number).
NOTE: If you purchased the Wave/4 card from a dealer, you must
contact the dealer regarding their product return policies.
Warranty
After our 30-day guarantee period, the Wave/4 card is warranted against
defects in materials and workmanship for a period of five years from the
date of delivery. We will repair or replace products which prove to be
defective during the warranty period provided they are returned to us.
If you have difficulties with your Wave/4 card, please follow these steps:
nVerify that the Wave/4 card was installed and configured according
to the information in this manual and the Quick Installation Guide.
nRead the “Troubleshooting” section of this User’s Guide to see if
you can find a solution. (this is certainly the quickest and easiest
way to resolve difficulties).
nIf you purchase the card from a dealer, contact the dealer where
you purchased the card for additional help. If the dealer is unable
to resolve the issue with you, contact us (see our technical support
contact information, above). Don’t return the card to Gadget Labs
without authorization.
nIf you must return the card for warranty repair or replacement, you
must first obtain a return authorization number (RMA) from Gadget
Labs. Please pack the card in its original box.
FCC and other compliance stuff
American user’s information - FCC compliance statement
This device complies with Part 15 of FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian user’s information - Industry Canada compliance statement:
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus as set out in the Radio Interference Regula-
tion of Industry Canada.
17

THE INFORMATION CONTAINED IN THIS MANUAL IS SUBJECT TO CHANGE WITHOUT NOTICE.
Copyright © 1997, 1998, Gadget Labs, Inc. All rights reserved.
Part # 301064-003. Printed in the USA.
Disclaimer: Gadget Labs, Inc. reserves the right to make changes in specifications at any time and
without notice. The information provided by this document is believed to be accurate and reliable.
However, no responsibility is assumed by Gadget Labs, Inc. for its use; nor for any infringements of
patents or other rights of third parties resulting from its use. No license is granted under any
patents or patent rights of Gadget Labs, Inc.
Gadget Labs, Inc.
333 SW 5th Avenue, Suite 202
Portland, Oregon 97204
Tel: [phone]
FAX: [phone]
E-mail: [email protected]
World Wide Web: www.gadgetlabs.com