GCI Plume HomePass AK-Fi Home User manual
Quick Setup Guide
for Sagemcom and Hitron
WiFi Modems
VISIT GCI.COM/AKFISUPPORT
FOR A VIDEO TUTORIAL &
MORE HELPFUL RESOURCES
OR
CALL 800.800.4800
SELF-INSTALLATION INSTRUCTIONS
a. WiFi modem
b. Power cord
c. Coaxial cable cord
d. Ethernet cable (optional for
connecting devices)
e. WiFi enabled device (phone/tablet)
f. MyGCI credentials
Before you begin, make sure you have the following:
You made it! Over the next 24-hours, your WiFi network will
assess your connections and make adjustments to maximize
your in-home WiFi coverage and internet performance, and
will continue to automatically optimize over time.
NEED FURTHER ASSISTANCE?
If parts of your home seem to be lacking in performance
or WiFi coverage, please let us know! We have new and
advanced troubleshooting capabilities that can diagnose
your issue. In some cases, we may determine a WiFi signal
extender is needed and offer that to you to supplement your
home WiFi coverage and improve speeds. Please give us
a call at 800.800.4800 if AK-Fi Home is not meeting your
performance expectations.
Terms and conditions: By using GCI internet, you agree to
the terms of service located on our website, which include an
agreement to arbitrate. To review the terms for your GCI service,
please refer to the following:
www.gci.com/terms/internet.
Please call GCI Customer Service at 800.800.4800 if you would
like to receive a printed copy of the terms and conditions.
OPTIMIZE YOUR WIFI PERFORMANCE
Here are a few tips to get the best WiFi signal:
•Place modem in a central location close to where you
connect to WiFi the most
•Keep WiFi modem visible and avoid placing inside or
behind cabinets or furniture
•Maintain space around modem from appliances,
electronics and metal, concrete, or glass
•Position modem upright and elevated on a shelf or table
a.
b. c. d. e.
Give us a quick call or chat to activate your service.
New customers who received their modem in-store can skip this step.
3
1Connect one end of cto a, and
the other to a cable outlet.
2Connect bto a, then plug into
an electrical outlet.
Download and install the GCI AK-Fi Home
WiFi app on your mobile device.
4
5Use your MyGCI credentials to log in.
a. b.
c.
NAVIGATING THE AK-FI HOME APP
HOME SCREEN
MENU SCREEN
Home Guest Internet
Only
Monitor network activity and security
Assess network quality, view or change
network name, and add or remove pods
Create, change, and share passwords
Adapt
Access
Guard
VIEW/CHANGE YOUR WIFI NETWORK NAME (SSID)
From the Home screen, tap .
Tap “Adapt”.
Tap Edit beside your default WiFi name.
Enter your new WiFi name, then tap Done.
1
3
2
4
CHANGE OR CREATE A NEW WIFI PASSWORD
Tap “Access”. Select the level of network
access you want to grant: Home, Guest, or
Internet Only. The following instructions are
for the Home zone.
iOS
Tap New Home Password.
Enter new password and tap the green
checkmark to save.
Android
Tap the + icon.
Enter new password and tap the green
checkmark to save.
3
3
2
4
4
From the Home screen, tap .
1
QUICK-START ACTIONS
ACCESS ZONES
Instead of creating separate network names, set
user access levels by zone: Home (people you
trust), Guest (temporary visitors), or Internet
Only (acquaintances).
ANDROID
MENU
Leads to Adapt
Access, Guard &
Support tabs
IOS
MENU
Leads to Adapt
Access, Guard &
Support tabs
PEOPLE
Set parental
controls and
manage users
DEVICES
View device info
and set internet
accessibility
schedules
FOR COMPLETE APP INSTRUCTIONS AND
FEATURES, VISIT GCI.COM/AKFISUPPORT
