Gemco GE-IM016En-0312 User manual

IMPORTANT
READ THESE INSTRUCTIONS CAREFULLY BEFORE BEGINNING THE INSTALLATION. PROPER
INSTALLATION WILL PROVIDE SAFE & EFFICIENT SERVICE, AND AVOID NEEDLESS EXPENSE NOT
COVERED BY THE WARRANTY. READ THE PRODUCT WARRANTY CONTAINED IN THIS MANUAL AND
REMEMBER TO FILL OUT AND RETURN TO THE MANUFACTURER, ALL RELEVANT WARRANTY CARDS
AND CERTIFICATES. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT YOUR LOCAL DEALER
OR REFER TO THE GETTING SERVICE FOR YOUR WATER HEATERSECTION OF THIS MANUAL.
SAVE THIS MANUAL FOR FUTURE REFERENCES.
RESIDENTIAL GAS-FIRED WATER HEATERS
(EQUIPPED WITH FVIR TECHNOLOGY)
OWNER’S MANUAL
INSTALLATION AND OPERATING INSTRUCTIONS
If the information in these instructions is not
followed exactly, a fire or explosion may result
causing property damage, personal injury, or
death.
DO NOT store or use gasoline or other flammable
vapours and liquids in the vicinity of this or any
other appliance.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electrical switch,
• DO NOT use any phone in your building.
• From a neighbour’s phone, immediately
call your gas supplier. Follow the gas
supplier’s instructions.
•If you cannot reach your gas supplier, call the
fire department.
Installation and service must be performed by
a qualified installer, service agency, or the gas
supplier.
WARNING
DANGER
WARNING
DANGER
For your records, write the model and serial number here:
Model # ________________________________
Serial # ________________________________
This water heater IS NOT design certified for
installation in a manufactured (mobile) home or for
installation outdoors.
ISO 9001
ENREGISTRÉ
ISO 9001
REGISTRED
GE-IM016En-0312
54000009
© 2012 Gemco Inc. Printed in Canada

2
TABLE OF CONTENTS
FVIR technology equipped with flame arrestor
This water heater is equipped with new FVIR technology. In the event that gasoline or other flammable
vapoursandliquidsareimproperlystoredintheareawherethewaterheaterislocated,theflamearrestorwill
preventthesecombustiblevapoursfromignitingoutsideofthewaterheater.
ActivationoftheFVIRtechnologyoccurswhenflammablevapoursaredrawnintothecombustionchamberof
thewaterheaterandignite.Ifflammablevapoursaredetected:
•DO NOTtrytolightanyappliance.
• DO NOTtouchanyelectricalswitch,DO NOTuseanyphoneinyourbuilding.
•From a neighbour’s phone, immediately call your gas supplier.Followthegassupplier’sinstructions.
•Ifyoucannotreachyourgassupplier,callthefiredepartment.
Aftertheflammablevapourshavebeenevacuated,contactaqualifiedservicetechnicianorthemanufacturer
forfurtherinstructions.Replacement of an FVIR technology equipped water heater due to a flammable
vapour shutdown is not covered under the terms of the Standard Basic Limited Warranty.
Safety Information....................................................................................................................3
Installation Instructions........................................................................................................... 4
 Location............................................................................................................................... 4
 MinimumClearances...........................................................................................................4
 CombustionandVentilationAirSupply...............................................................................4
 RequirementsforUnconfinedSpaces.................................................................................5
 RequirementsforConfinedSpaces.....................................................................................5
 LouversandGrills................................................................................................................6
 CorrosiveAtmospheres....................................................................................................... 6
 Venting.................................................................................................................................6
 Drafthoodinstallation...........................................................................................................6
 VentingSystem....................................................................................................................7
 WaterPiping........................................................................................................................7
 Temperature&Pressure-ReliefValve.................................................................................8
 PressureBuild-upinaWaterSystem.................................................................................9
 FillingtheWaterHeater....................................................................................................... 9
 GasConnections.................................................................................................................9
 InstallationInstructionsforWaterHeatersApprovedfor
 SpaceHeating&PotableWaterHeating..................................................................... 10
 InstallationChecklist.........................................................................................................11
Operating Instructions...........................................................................................................12
 LightingtheWaterHeater.................................................................................................. 12
 DraftHoodOperation.........................................................................................................13
 WaterTemperatureRegulation......................................................................................... 13
 OutofFuel.........................................................................................................................13
General Maintenance............................................................................................................. 14
 Housekeeping....................................................................................................................14
 Condensation.....................................................................................................................14
 MainBurner&Pilot............................................................................................................14
 WaterHeaterTank............................................................................................................ 14
 TemperatureandPressure-ReliefValve...........................................................................14
 VentingSystemInspection................................................................................................14
 Anode.................................................................................................................................14
 DrainingtheWaterHeater.................................................................................................15
 Vacation.............................................................................................................................15
 GettingServiceforyourWaterHeater..............................................................................15
Replacement Parts................................................................................................................. 16
Troubleshooting Guide..........................................................................................................17
Warranty..................................................................................................................................19

3
Yoursafetyandthesafetyofothersisextremely important during the installation,opera-
tion,andservicingofthiswaterheater.Manysafetyrelatedmessageshavebeenprovided
inthismanualandonyourwaterheater.Alwaysreadandobeyallsafetymessages.These
messageswillpointoutthepotentialhazard,tellyouhowtoreducetheriskofinjury,andtell
youwhatwillhappeniftheinstructionsarenotfollowed.
Thisisthesafetyalertsymbol.Thissymbolalertsyoutopotentialhazards
thatcankillorhurtyouandothers.Allsafetymessageswillfollowthesafety
alertsymbolandeithertheword“DANGER”or“WARNING”.
Seriousinjuryordeathcanoccurifyoudonotfollow
theinstructionsimmediately.
Seriousinjuryordeathcanoccurifyoudonotfollow
theinstructions.
WARNING
DANGER
WARNING
DANGER
SAFETY INFORMATION
WARNING
DANGER
DO NOT use this water heater if any part has been under water. Immediately call a
qualifiedservice technician toinspectthe water heaterand to replaceany part ofthe
controlsystemandanygascontrolwhichhasbeenunderwater.Failuretofollowthis
instructioncanresultinpropertydamage,personalinjury,ordeath.

Location
Thewaterheatershouldbelocatedascloseaspossible
tothechimneyandtothemainuseofhotwater.This
location must not be subject to freezing tempera-
tures.Thewaterheatershouldbepositioned,sothat
thereiseasyaccesstotheburner,gascontrolvalve,
and drain valve. It must be located close to a suit-
able free-flowing floor drain. Where a floor drain is
notadjacenttothewaterheater,asuitabledrainpan
mustbeinstalledunderthewaterheater(see Figure
8). Thisdrainpanshouldbeatleastfour (4)inches
(10.2cm)largerthanthediameterofthewaterheat-
er,andatleastone(1)inch(2.5cm)deepproviding
accesstothedrainvalve.Thispanmustnotrestrict
theflow of ventilation and combustion air. This pan
mustbepipedtoasuitabledraintopreventdamage
topropertyintheeventofawaterleakfromthepiping,
thereliefvalve,orthewaterheater.
Sooner or later, all water heaters leak. The
manufacturer, based on national building codes,
has given the necessary instructions to prevent
damage to the building. Under no circumstances
is the manufacturer to be held liable for any water
damage in connection with this water heater.
Thiswaterheaterisapprovedforinstallationoneither
a combustible or non-combustible floor. However,
should this water heater be installed directly on car-
peting,thecarpetingmustbeprotectedbyawoodor
metalpanelbeneaththewaterheater.Thispanelmust
extendatleast three (3)inches (7.6 cm)beyond the
widthanddepthofthewaterheater.Shouldthewater
heater be installed in an alcove or closet, the entire
floorareamustbecoveredbythepanel.
Minimum Clearances
Theminimumclearancesfrom combustiblematerial
for this water heater are:  Two (2) inches (5.1 cm)
from the sides and rear, four (4) inches (10.2 cm)
from the front, and eighteen (18) inches (45.7 cm)
fromthetop(see Figure 1).
Combustion and Ventilation Air Supply
Inorderforthewaterheatertooperateproperly,itmust
besuppliedwithanuninterruptedflowofcleancom-
bustionandventilationair.Theareaaroundthewater
heatermustalwaysbekeptclearandthecombustion
air intake holes at the bottom of the water heater
mustneverbeblocked.Aninadequatesupplyofair
tothewaterheaterwillproduceabrightyellowburner
flame causing sooting in the combustion chamber,
ontheburner,andinthefluetube.Thiscanresultin
damage tothewaterheater andseriousbodily injury,if
notcorrected.
Combustionandventilation airrequirementsare
determinedbywherethewaterheateristobelocat-
ed.Waterheatersareinstalledineitheropen(uncon-
fined)spacesorsmaller(confined)spaces,suchas
closetsorsmallrooms.
4
INSTALLATION INSTRUCTIONS
18''
min.
2'' min.
2'' min.
2'' min.
4'' min.
IMPORTANT 
Theseinstructionshavebeen writtenasaguidefortheproperinstallationand operationofyourwaterheater,
andthemanufacturerofthiswaterheaterwillnotacceptanyliabilitywheretheseinstructionshavenotbeenfol-
lowed.However,foryoursafetyandtoavoiddamagecausedbyimproperinstallation,thiswaterheatermustbe
installedbyaCertifiedLicensedProfessional,andmeetalllocalcodesor,intheabsenceoflocalcodes,CAN/
CGAB149.1NaturalGasInstallationCodeorCAN/CGAB149.2PropaneGasInstallationCode,inCanada,and/
ortheNationalFuelGasCode,ANSIZ223.1,intheUnitedStates.
Before proceeding with the installation instructions:
1)Inspectthewaterheateranditscomponentpartsforpossibledamage.DO NOT installorattemptto
repairanydamagedcomponentparts.Ifyoudetectanydamage,contactthedealerwherethewater
heaterwaspurchasedorthemanufacturerlistedonthewarrantycard.
2)Verifythatthetypeofgasbeingsuppliedcorrespondstothatwhichismarkedontheratingplateand
gascontrolvalveofthewaterheater.
Figure 1

Requirements for Unconfined Spaces
Anunconfinedspaceisanareawithatleast50cubic
feet for each 1,000 BTUH (1.42 m3/kW) of the total
input rating for all gas appliances installed in that
space.Waterheatersinstalledinunconfinedspaces
donotusuallyrequireoutdoorairtofunctionproperly.
However, in buildings with tight construction (heavy
insulation, vapour barriers, weather stripping, etc.),
andparticularlyinmodernbuildings,additionalfresh
air may need to be provided. For instructions on
obtainingadditionalairsupply,seetherequirements
belowforconfinedspaces.
Requirements for Confined Spaces
Aconfinedspaceisanareawherethevolumeisless
then50cubicfeetforeach1,000BTUH(1.42m3/kW)
ofthetotalinputratingforallgasappliancesinstalled
in that space. Water heaters installed in confined
spacesrequireadditionalcombustionandventilation
air.Thiscanbeprovidedintwoways:
In Canada refer to CAN/CSA B149.1 and local codes
for detailed information.
1) Theenclosureinwhichthewaterheaterisinstalled
shallbeprovidedwithtwopermanentopeningsof
1 square inch per 1000 Btuh (2,225 mm2/kW) of
thetotalinputofallappliancesandshallcommu-
nicatedirectlywithoneormoreroomsofsufficient
volume,sothatthecombinedvolumeofallspaces
meetsthe criteria for an unconfined space forall
theappliancesinstalledinthatenclosure.
 One opening shall be located not more than 18
inches (45.7 cm) or less than 6 inches(15.2 cm)
abovethefloorlevel.Thesecondshallbelocated
as near the ceiling as practical, but in no case
lowerthanthedrafthood.
2) AllAirfromOutdoors(see figure 3):
An air-supply shall be provided with one opening
that communicates directly with the outdoors by
meansofaduct.Thisductshallbesizedaccord-
ingtoCAN/CSAB149.1andterminatewithin1foot
above,andwithin2feethorizontallyfromtheburn-
erleveloftheappliancehavingthelargestinput.
In U.S.A. (refer to ANSI Z223.1/NFPA 54 and local
codes for detailed information
1) AllAirFromInsidetheBuilding(see Figure 2)
 The confined space shall be provided with two
permanent openings communicating directly with
oneormoreroomsofsufficientvolume,sothatthe
combined volume of all spaces meets the criteria
for an unconfined space. The total input rating of
allgasappliancesinstalledinthecombinedspace
shallbeconsideredinmakingthisdetermination.
Eachopeningshallhaveaminimumfreeareaof
onesquareinchper1,000BTUH(2,225mm2/kW)
ofthetotalinputratingofallgasappliancesinthe
confined space, but not less than100 square
inches(64,516mm2).Oneopeningshallcommence
within6inches(15.2cm)ofthetopandonewithin
6inches(15.2cm)ofthebottomoftheenclosure.
2) AllAirFromOutdoors
 The confined space shall be provided with two
permanent openings, one commencing within 6
inches(15.2cm)ofthetopandonecommencing
withinsix(6)inches(15.2cm)fromthebottomof
the enclosure. The openings shall communicate
directly,orby ducts, withtheoutdoors or spaces
(crawl or attic) that freely communicate with the
outdoors.
A) When communicating directly with the out-
doors, each opening shall have a minimum free
areaofone(1)squareinchper4,000 BTUH ( 2.54
cm2/1.2kW )ofthetotalinputratingofallgasappli-
ancesintheenclosure(see Figure 4).
5
Confined Space
Permanent
Opening
--------------
1 square inches /
1000 BTUH
(min. : 100 sq. in)
Outlet air to attic
1 sq. in / 4000 BTUH
Vent
to outdoors
Install above
insulation
Confined Space
Inlet air from the
crawl space
1 sq. in / 4000 BTUH Open foundation vent
Install above
insulation
Vent
to outdoors
Outlet air to attic
1 sq. in / 4000 BTUH
Confined Space
Inlet air duct
1 sq. in / 4000 BTUH
12'' max.
Inlet
Outlet
Outdoor air duct
1 sq. in. / 2000 BTUH
1 sq. in. / 2000 BTUH
Confined Space
Alternate
air inlet
Entré d'air
Alternative
1 po2/ 2000 BTUH
1 po2/ 2000 BTUH
Conduit d'air extérieur
Sortie
Entré
12'' max.
Conduit d'entré d'air
1 po2/ 4000 BTUH
Évent de fondation
1 po2/ 4000 BTUH
Entré d'air du
sous-sol
Espace Restreint
Installez au dessus
de l'isolation
Évent menant
à l'extérieur
Sortie d'air
au grenier
1 po2/ 4000 BTUH
Ouverture
Permanente
--------------
1 pouce carré /
1000 BTUH
(min. : 100 po2)
Espace Restreint
Évent menant
à l'extérieur
Installez au dessus
de l'isolation
Espace Restreint Sortie d'air
au grenier
1 po2/ 4000 BTUH
Espace Restreint
INSTALLATION INSTRUCTIONS
Figure 2
Espace confiné
Conduit
d’entrée d’air
18'' (45 cm)
24'’ (60 cm)
18'' (45 cm)
24'’ (60 cm)
Confined Space
Inlet air duct
Figure 3

B) Whencommunicatingwiththeoutdoorsthrough
verticalducts,eachopeningshallhaveaminimum
freeareaofone(1)square inch per 4,000BTUH
(2.54cm2/1.2kW)ofthetotalinputratingofallgas
appliancesintheenclosure (see Figure 5).
C)Whencommunicatingwiththeoutdoorsthrough
horizontalducts,eachopeningshallhaveamini-
mumfreeareaof1squareinchper2,000BTUH
(2.54 mm2/0.6 kW) of the total input rating of all
gasappliancesintheenclosure(see Figure 6).
When ducts are used, they shall be of the same
cross-sectional area as the free area of the open-
ingstowhichtheyconnect.Theminimumshortside
dimension of rectangular air ducts shall not be less
thanthree(3)inches(7.62cm).
Louvers and Grills
Incalculatingfreeareaforventilationandcombustion
airsupplyopenings,considerationmustbegivento
theblockingeffectoflouvers,grills,orscreenspro-
tecting the openings. Screens must not be smaller
than1/4inch(6.4mm)mesh.Ifthefreeareathrough
aparticulardesignoflouverorgrillisknown,itshould
beusedincalculatingthesizeofopeningrequiredto
providethefreeareaspecified.Ifthedesignandfree
area is not known, it may be assumed that wood
louvers and grills will allow 20-25% free area and
metallouversandgrillswillallow60-75%freearea.
Louversandgrillsmustbeinstalledintheopenposi-
tion or interconnected with the water heater so that
they are opened automatically during water heater
operation.
Corrosive Atmospheres
Ifthiswaterheateristobeinstalledinabeautyshop,
barber shop, photo processing lab, dry cleaning
establishment,abuildingwithanindoorpool,ornear
a chemical storage area, it is imperative that the
combustionandventilationairbedrawnfromoutside
these areas. These particular environments contain
productssuchasaerosolsprays,detergents,bleach-
es, cleaning solvents, refrigerants, and other volatile
compounds that, in addition to being highly flam-
mable, become highly corrosive acid compounds
when burned. Exposure to such compounds can be
hazardous and lead to premature product failure.
Should the water heater fail due to exposure to
such a corrosive atmosphere, the warranty is void.
Venting
Wheninstallingtheventingsystem,makesuretofol-
lowalllocalcodesor,intheabsenceoflocalcodes,
CAN/CGA B149 in Canada and/or the National
FuelGasCode,ANSIZ223.1intheUnitedStates.
Never operate the water heater unless it is prop-
erly ventilated to the outdoors and has adequate
airsupplyforproperoperation.Failuretoproperly
install the venting system could result in property
damage,personalinjury,ordeath.
Drafthood installation
Thewaterheatermustbeventedusingthedrafthood
provided by the manufacturer. Before installing the
drafthood, check to make sure that the flue baffle
6
INSTALLATION INSTRUCTIONS
Confined Space
Permanent
Opening
--------------
1 square inches /
1000 BTUH
(min. : 100 sq. in)
Outlet air to attic
1 sq. in / 4000 BTUH
Vent
to outdoors
Install above
insulation
Confined Space
Inlet air from the
crawl space
1 sq. in / 4000 BTUH Open foundation vent
Install above
insulation
Vent
to outdoors
Outlet air to attic
1 sq. in / 4000 BTUH
Confined Space
Inlet air duct
1 sq. in / 4000 BTUH
12'' max.
Inlet
Outlet
Outdoor air duct
1 sq. in. / 2000 BTUH
1 sq. in. / 2000 BTUH
Confined Space
Alternate
air inlet
Entré d'air
Alternative
1 po2/ 2000 BTUH
1 po2/ 2000 BTUH
Conduit d'air extérieur
Sortie
Entré
12'' max.
Conduit d'entré d'air
1 po2/ 4000 BTUH
Évent de fondation
1 po2/ 4000 BTUH
Entré d'air du
sous-sol
Espace Restreint
Installez au dessus
de l'isolation
Évent menant
à l'extérieur
Sortie d'air
au grenier
1 po2/ 4000 BTUH
Ouverture
Permanente
--------------
1 pouce carré /
1000 BTUH
(min. : 100 po2)
Espace Restreint
Évent menant
à l'extérieur
Installez au dessus
de l'isolation
Espace Restreint Sortie d'air
au grenier
1 po2/ 4000 BTUH
Espace Restreint
Figure 6
Confined Space
Permanent
Opening
--------------
1 square inches /
1000 BTUH
(min. : 100 sq. in)
Outlet air to attic
1 sq. in / 4000 BTUH
Vent
to outdoors
Install above
insulation
Confined Space
Inlet air from the
crawl space
1 sq. in / 4000 BTUH Open foundation vent
Install above
insulation
Vent
to outdoors
Outlet air to attic
1 sq. in / 4000 BTUH
Confined Space
Inlet air duct
1 sq. in / 4000 BTUH
12'' max.
Inlet
Outlet
Outdoor air duct
1 sq. in. / 2000 BTUH
1 sq. in. / 2000 BTUH
Confined Space
Alternate
air inlet
Entré d'air
Alternative
1 po2/ 2000 BTUH
1 po2/ 2000 BTUH
Conduit d'air extérieur
Sortie
Entré
12'' max.
Conduit d'entré d'air
1 po2/ 4000 BTUH
Évent de fondation
1 po2/ 4000 BTUH
Entré d'air du
sous-sol
Espace Restreint
Installez au dessus
de l'isolation
Évent menant
à l'extérieur
Sortie d'air
au grenier
1 po2/ 4000 BTUH
Ouverture
Permanente
--------------
1 pouce carré /
1000 BTUH
(min. : 100 po2)
Espace Restreint
Évent menant
à l'extérieur
Installez au dessus
de l'isolation
Espace Restreint Sortie d'air
au grenier
1 po2/ 4000 BTUH
Espace Restreint
Confined Space
Permanent
Opening
--------------
1 square inches /
1000 BTUH
(min. : 100 sq. in)
Outlet air to attic
1 sq. in / 4000 BTUH
Vent
to outdoors
Install above
insulation
Confined Space
Inlet air from the
crawl space
1 sq. in / 4000 BTUH Open foundation vent
Install above
insulation
Vent
to outdoors
Outlet air to attic
1 sq. in / 4000 BTUH
Confined Space
Inlet air duct
1 sq. in / 4000 BTUH
12'' max.
Inlet
Outlet
Outdoor air duct
1 sq. in. / 2000 BTUH
1 sq. in. / 2000 BTUH
Confined Space
Alternate
air inlet
Entré d'air
Alternative
1 po2/ 2000 BTUH
1 po2/ 2000 BTUH
Conduit d'air extérieur
Sortie
Entré
12'' max.
Conduit d'entré d'air
1 po2/ 4000 BTUH
Évent de fondation
1 po2/ 4000 BTUH
Entré d'air du
sous-sol
Espace Restreint
Installez au dessus
de l'isolation
Évent menant
à l'extérieur
Sortie d'air
au grenier
1 po2/ 4000 BTUH
Ouverture
Permanente
--------------
1 pouce carré /
1000 BTUH
(min. : 100 po2)
Espace Restreint
Évent menant
à l'extérieur
Installez au dessus
de l'isolation
Espace Restreint Sortie d'air
au grenier
1 po2/ 4000 BTUH
Espace Restreint
Figure 4
Figure 5
WARNING
DANGER

hasbeeninstalled in thefluetube. If theflue baffle
isnotpresent,immediatelycontactthedealerwhere
thewaterheaterwaspurchased.Neveroperatethe
waterheaterwithoutthefluebaffleinstalled.
To install the drafthood, place it over the flue opening
onthetopofthewaterheater.Wheninstallingthedraft-
hooddonotalteritinanyway.
UG30andUG40Models
Line up the holes in the drafthood’s legs with those of
the water heater’s top and secure the drafthood using
thetwo(2)sheetmetalscrewsprovided(see Figure 7a).
UG50andUG60Models
Lineupthelegsofthedrafthoodwiththeholeswith
thoseofthewaterheater’stopandsnapintoposition.
Theninsertthetwo(2)sheetmetalscrewsprovided
intothesame holes tosecurelegs down intoplace
(see Figure 7b) .
Venting System
The venting system must be attached to the draft-
hood to connect the water heater to the gas vent
or chimney. The vent pipe connecting to the water
heater must be of the same size as the drafthood.
Itishighlyrecommendedtoinstallthiswaterheater
onaseparateventingsystemfromotherappliances.In
someinstallations,properventingmayrequiretheuse
ofalargerdiameterventpipeand/orcombinedvent-
ingwithotherappliances.Consulttheventtablesin
the CAN/CGA B149 in Canada and/or the National
FuelGasCode,ANSIZ223.1intheUnitedStatesto
correctlysizetheventpipe.
When connecting the vent pipe to the water heater
thefollowinginstructionsmustbefollowed:
• Installtheventpipeinsuchawayastoavoidany
unnecessarybendsthatcouldcreateresistanceto
theflowofcombustiongases.
• Thelengthoftheventpipemustnotexceed75%
oftheverticalventheight,innocaseexceeding20
feet(6,1m).
• All horizontal runs must have a minimum rise of
1/4inchperfoot(21mm/m)ofrun(See Figure 8).
• All joints must be securely fastened with sheet
metalscrewsorotherapprovedmeans.
• All single wall vent piping must maintain a mini-
mumofsix(6)inches(15.2cm)ofclearancefrom
combustiblematerials.
• Ventingsystemsmadewithsinglewallpipingcan-
notpassthroughanyattic,insidewall,crawlspace,
confinedspace,oranyfloor.
• Theventpipingmustbeaccessibleforinspection,
cleaning,andreplacement.
Whentheinstallationiscomplete,visuallyinspect
theventingsystemtomakesurethatalljointsare
properlyconnectedandallinstructionshavebeen
followed. Failure to properly install the venting 
systemcouldresultinpropertydamage,personal
injury,ordeath.
Water Piping
RefertoFigure 8foratypicalinstallation.Useofthis
layout should provide a trouble free installation for
thelifeofthewaterheater.Beforemakingtheplumb-
ingconnections,locatetheCOLDwaterinletandthe
HOTwateroutlet.Thesefittingsareboth3/4”N.P.T.
malethread.Makesurethatthedip-tubeisinstalled
inthecoldwaterinlet.Installashut-offvalvecloseto
the water heater in the cold water line. It is
recommendedthatunionsbeinstalledinthecoldand
hotwaterlinessothatthewaterheatercanbeeasily
disconnected,ifservicingisrequired.
When assembling the hot and cold piping, use a
goodfoodgradeofpipejointcompound,andensure
allfittingsaretight.Itisimperativethatopenflameis
notappliedtotheinletandoutletfittings,asheatwill
damageordestroytheplasticlinedfittings.Thiswill
result in premature failure of the fittings, which is
not covered by the warranty.
7
INSTALLATION INSTRUCTIONS
Figure 7a
Figure 7b
WARNING
DANGER

INSTALLATION INSTRUCTIONS
Temperature and Pressure-Relief Valve
DO NOT plug the temperature and pressure-relief
valveoritsdischargeline.DO NOTremovetherelief
valve. Make sure the relief valve is properly sized
for the water heater. If the relief valve continuously 
discharges water, call a qualified service technician to
correcttheproblem.Failuretofollowtheseinstructions
canresultinpropertydamage,personalinjury,ordeath.
Toprotectfromexcessive pressure and/ortempera-
ture,themanufacturerhasinstalledatemperatureand
pressure-reliefvalvethatmeetstherequirementsof
the Standard for Relief Valves and Automatic Gas
Shut-Off Devices for Hot Water Supply Systems,
CSA4.4inCanadaand ANSI Z21.22 intheUnited
States.Thisreliefvalvehasamaximumsetpressure
that does not exceed the hydrostatic working pres-
sureofthewaterheater(150psi=1,035kPa)anda
BTUHratingequaltoorgreaterthantheinputrating,
as shown on the water heater rating plate. It should
neverbepluggedorremovedfromtheopeningmarked
foritonthewaterheater.
If this relief valve should need to be replaced, use
only a new temperature and pressure-relief valve.
Neverinstallanoldorexistingreliefvalveasitmaybe
damagedorinadequatefortheworkingrequirements
of the new water heater. This new relief valve must
meet all local codes or, at a minimum, the require-
ments listed above. Never install any other type of
valvebetweenthereliefvalveandthewaterheater.
A discharge line must be installed into the relief
valve.Thedischargeline:
• Mustnotbesmallerthantheoutletpipesizeofthe
reliefvalve.
• Must not terminate less than six (6) inches (15.2
cm) and not more than twelve (12) inches (30.5
cm)aboveafloordrain.
• Mustnotberestrictedinanyway.Donotthread,
cap,orinanywayrestricttheendofthisoutlet.
• Must be of a material capable of withstanding
210oF(99oC)withoutdistortion.
• Mustbeinstalledtoallowcompletedrainageofthe
reliefvalveanddischargeline.
• Mustterminateatanadequatefree-flowingdrain.
8
1) Ventpipe
2) Drafthood
3) Union
4) Coldwater
 manualshut-offvalve
5) Coldwaterinlet
6) Expansiontank
7) Temperature
 &pressure-reliefvalve
8) Overflowtube
9) Drainvalve
10) Combustion
 airintakeholes
11) Drainpan
12) Free-flowingfloordrain
13) Sightglass
14) Resettable
 thermalswitch
15) Inneraccessdoor
16) Outeraccessdoor
17) Cap
18) Dripleg(Sedimenttrap)
19) Gassupply
 manualshut-offvalve
20) Union
21) Gascontrolvalve
22) Ratingplate
23) Piezoigniter
24) Diptube
25) Hotwateroutlet
26) Union
27) Burner
28) Mainburnerorifice
29) Pilot
30) Thermocouple
31) Electrode
Figure 8 1
2
5
6
3
4
24
7
8
23 9
10 11
12
16
15
14 13
20
17
18
19
21
22
25
26
27
29
31
30
28
MinimumSlope
1/4”/foot(21mm/m)
WARNING
DANGER

INSTALLATION INSTRUCTIONS
Pressure Build-up in a Water System
When the water heater operates, the heated water
expandscreatingapressurebuild-up.Thisisanatu-
ralfunctionandisoneofthereasonsforinstallinga
temperature and pressure-relief valve. If the cold
water supply line has a built-in water meter, check
valve, or pressure-reducing valve, a suitable expan-
siontankmustbeinstalledtopreventpressurebuild-
uporwaterhammereffect,otherwisethewarrantyis
void(see Figure 8).Anindicationofpressurebuild-up
isfrequentdischargesofwaterfromthereliefvalve.
If the relief valve discharges water on a continuous
basis,itmayindicateamalfunctionofthereliefvalve,
and a qualified service technician must be called to
havethesystemchecked,andtheproblemcorrected.
Filling the Water Heater
NEVER operate the water heater unless it is 
completelyfilledwithwater.Failure to follow this
instruction can result in premature failure of the
water heater that is not covered by the warranty.
Checkthatallofthewater piping connections have
beenmade.Tofillthewaterheater:
1)Make sure that the water heater drain valve is
closedbyinsertingaflatheadscrewdriverintothe
slotontheheadofthedrainvalveandturningthe
knobclockwise .
2)Openthecoldwatersupplymanualshut-offvalve.
Thisvalvemustremainopenaslongasthewater
heaterisinuse.Neveroperatethewaterheaterwith
thecoldwatersupplymanualshut-offvalveclosed.
3)Tomakesurethewaterheateriscompletelyfullof
water,openhotwaterfaucetstolettheairoutofthe
waterheaterandplumbingsystem.Leavethefau-
cetsopenuntilaconstantflowofwaterisobtained.
4)Check all of the plumbing connections to make
suretherearenoleaks.
Gas Connections
DO NOT attempt to use this water heater with 
anygasotherthanthetypeofgasshownonthe
water heater rating plate. Failure to follow this
instruction can result in property damage, per-
sonalinjury,ordeath.
The gas piping must be installed as indicated in
Figure 8.For the correct size of piping for this water
heater,consultCAN/CGAB149inCanadaand/orthe
NationalFuelGasCode,ANSIZ223.1in theUnited
States.Onlynewpipingwithcleanlycutthreadsmay
be used, together with a suitable sealing compound
that is approved for natural and propane gases. It is
mandatory that a readily accessible manual shut-off
valvebeinstalledinthegassupplyline.Thegassup-
plymanualshut-offvalvemustbeclosetothewater
heater.Adripleg(sedimenttrap)mustbeinstalledin
thegaslineaheadofthegascontrolvalvetoprevent
dirtfromenteringit.Aunionmustbeinstalledbetween
thegascontrolvalveandthegassupplymanualshut-
offvalveforeasymaintenanceofthewaterheater.
NEVERuseanopenflametotestforgasleaks.
Afire orexplosion could occur resulting in prop-
ertydamage,personalinjury,ordeath.
Thewaterheateranditsgasconnectionmustbeleak
testedbeforeplacingtheapplianceintooperation.To
leaktestthesystem:
1)Turn on the manual gas shut-off valve near the
waterheater.
2)Useasoapywatersolutiontotestallconnections
andfittingsforleaks.Bubblesindicateagasleak.
3)Correctallleaks.
Makesurethattheinletpressuretothewaterheater
doesnotexceedfourteen(14)inchesinW.C.(water
column)forbothnaturalandpropanegases.Pressures
inexcessof1/2poundpersquareinch(3.5kPa)can
damage the gas control valve, resulting in a fire or
explosion from leaking gas. For purposes of adjust-
ment,theminimuminletpressureisindicatedonthe
waterheaterratingplate.
Ifanypressuretestingofthegaslineisundertaken
at test pressures in excess of 1/2 psig (3.5 kPa),
thewaterheateranditsgassupplymanualshut-off
valvemustbedisconnectedfromthegassupplypip-
ing system, and the end of the pipe sealed with a
femalecap.Ifthetestingistobeundertakenatatest
pressurelessthan1/2psig(3.5kPa),thegassupply
manual shut-off valve must be closed. For purposes
of adjustement, the minimum inlet pressure should be
one(1)inchwatercolumnabovetheoperatingmanifold
pressure.Ifmanifoldpressureistestedattheoutletpres-
suretapofthegascontrol,resultsshouldshow4”w.c. -
+
0,3”w.c..
A high altitude orifice MUST BE installed for
waterheatersoperatingabove2,000feet.Failure
to follow this instruction can result in property
damage,personalinjury,ordeath.
9
WARNING
DANGER
WARNING
DANGER
WARNING
DANGER
WARNING
DANGER

10
INSTALLATION INSTRUCTIONS
Installation Instructions for Water Heaters
Approved for Space Heating &
Potable Water Heating
When using a water heater for space and potable
waterheating,theinstructionsprovidedinthisman-
ualandwiththeair-handlingunitmustberespected
and,inparticularthefollowing:
1)All piping and components that are used in the
systemmustbeofanonferroustypesuitablefor
potable water. This also applies to any sealant
used.
2)When used as a dual purpose water heater, it
must not be connected to any system that has
beenpreviouslyusedfornonpotablewaterheat-
ing.Thisincludesanypipingbecause,inallproba-
bility,existingpipingwouldhavebeen,inthepast,
treatedwithchemicalsforcleaningorsealingthe
system.
3)Ifthiswaterheateristobeusedforspaceheat-
ing,makesurethatallsafetycodesarerespected.
Payspecialattentiontosafetyvalvepressureand
expansiontanks.
4)Do not use toxic chemicals to clean the potable
waterheatingsystem.
5)Where water temperature in excess of 140oF
(60oC)isrequiredforaspaceheatingapplication,
a mixing valve must be installed in the potable
sideofthesystem.Thiswilltemperthewater,and
reducetheriskofscalding.
6)Iftheincomingwaterlinetotheheaterisequipped
withacheckvalve,watermeter,orpressure-reduc-
ingvalve,anexpansiontankmustbeinstalledin
the system. This will prevent weeping from the
waterheaterreliefvalveandprematurefailureof
the heater due to expansion of the water during
theheatingcycle.
7)Beforeacquisitionofawaterheaterforspaceheat-
ingapplication,itisnecessarytohavetheareaof
intendedusesizedbyaqualifiedtechnician.This
willensurethatanadequatewaterheatingcapac-
ity will be available for both heating and potable
watersupply,andthattheapplicationwillmeetall
localcodesandpublicutilityrequirements.
Note:Itisgoodpracticetooversizethewaterheater,
to ensure that all of the potential hot water
requirementsareavailable.
Check Valve Circulation Pump
Cold water supply
to water heater
Hot water
to house
Air handler
Water heater
Soupape d’arrêt Pompe de circulation
Entrée d’eau froide
vers le chauffe-eau
Eau chaude
vers la maison
Échangeur d’air
Chauffe-eau

11
INSTALLATION INSTRUCTIONS
Installation Checklist
Location
 • Isthewaterheaterlocatedclosetothechimneyandthemainuseofhotwater?............................... L
 • Isthewaterheaterprotectedfromfreezingtemperatures?................................................................... L
 • Hasadrainpanbeeninstalledandpipedtoafree-flowingdrain?...................................................... L
 • Isthegascontrolvalveaccessibleforservicing?.................................................................................. L
 • Haveclearancesfromcombustiblematerialsbeenobserved?............................................................. L
Combustion and Ventilation Air Supply
 • Istheareaaroundthewaterheatercleanandproperlyventilated?..................................................... L
 • Isthefreshairsupplyfreeofcorrosiveelementsandflammablevapours?......................................... L
 • Doesthewaterheaterhaveaccesstoenoughfreshcombustionair?.................................................. L
 • Havethefreshairopeningsbeensizedcorrectlyand
 hasconsiderationbeengiventotheblockingeffectoflouversandgrills?............................................ L
Venting
 • Isthefluebaffleinstalledinthefluetube?............................................................................................. L
 • Hasthemanufacturer’ssupplieddrafthoodbeeninstalledcorrectly?................................................... L
 • Istheventpipingmadeofanapprovedmaterialandsizedcorrectly?................................................. L
 • Hastheventingbeeninstalledwith1/4inchriseperfoot(21mm/m)ofhorizontalrun?...................... L
 • Hasalltheventpipingbeensecuredwithsheetmetalscrews?........................................................... L
Water Piping
 • Isthedip-tubeinstalledinthecoldwaterinlet?..................................................................................... L
 • Hasatemperatureandpressure-reliefvalvebeeninstalled?............................................................... L
 • Doesthisvalvehaveadischargelineinstalledandisitpipedtoafree-flowingdrain?........................ L
 • Havealltheplumbingconnectionsbeenproperlyinstalledandaretheyleakfree?............................. L
 • Isthewaterheaterfullofwater?............................................................................................................ L
Gas Connections
 • Isthegassuppliedtothewaterheaterthesametypeasindicatedonthewaterheaterratingplate? L
 • Hasthegaslinebeeninstalledwithamanualshut-offvalve,union,anddripleg?.............................. L
 • Isthegaspipinglargeenoughandmadeofanapprovedmaterial?.................................................... L
 • Haveallconnectionsbeenmadewithanapprovedjointcompound?................................................... L
 • Hasthegaspipingbeentestedforleakswithasoapandwatersolution?........................................... L

12
INSTALLATION INSTRUCTIONS
Lighting the Water Heater
Beforelightingorre-lightingyourwater
heater,makesurethatyouhaveread
andunderstoodallofthe instructions
and warnings in this manual and on
your water heater. If you have any
questionsaboutlighting your waterheater,immedi-
atelycontactaqualifiedinstaller,serviceagency,or
thegassupplier.
DO NOTlightthiswaterheaterif:
• Itisnotfullofwater.
• Thegassupplieddoesnotmatchthetypelistedon
theratingplate.
• Thesightglassorburneraccessdoorgaskethas
beendamagedorbroken.
• Gasoline or other flammable vapours and liquids
havebeenstoredinthevicinityofthewaterheater.
Failure to follow these instructions can result in 
propertydamage,personalinjury,ordeath.
WARNING
DANGER
FOR YOUR SAFETY, READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly,
a fire or explosion may result causing property damage, personal injury, or death.
- If you cannot reach your gas supplier, call
the fire department.
C. Use only your hand to push in or turn the gas
control knob. Never use tools. If the knob will
not push in or turn by hand, do not try to repair
it. Call a qualified service technician. Force or
attempted repair may result in a fire or explosion.
D. DO NOT use this water heater if any part has been
under water. Immediately call a qualified service
technician to inspect the water heater and to
replace any part of the control system and any
gas control which has been under water.
A. This appliance has a pilot which must be lit by a
piezo-electric spark gas ignition system. DO NOT
open the inner door and attempt to light the pilot by hand.
B. BEFORE LIGHTING, smell all around the appliance area
for gas. Be sure to smell next to the floor because some
gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS:
- DO NOT try to light any appliance.
- DO NOT touch any electric switch, DO NOT use any
phone in your building.
- From a neighbour’s phone, immediately call your gas
supplier. Follow the gas supplier’s instructions.
1. STOP! Read the safety information above on this label.
2. Turn the temperature dial clockwise to the
“PILOT LIGHTING” position.
3. Depress slighty and turn the gas control knob
clockwise to the “OFF” position.
Gas control knob
shown in “OFF” position
Note: The gas control knob cannot be
turned from “PILOT” to “OFF” unless the
knob is depressed slightly. Do not force.
4. Wait five (5) minutes to clear out any gas. If you then
smell gas, STOP! Follow “B” in the safety information
above on this label. If you don’t smell
gas, go to the next step.
5. Remove the outer access door.
6. Locate the piezo igniter button.
7. Look into the sight-glass window on
the inner access door to view the pilot.
8 Turn the gas control knob
counterclockiwse
to the “PILOT” position.
9. Depress and hold down the gas
control knob. Immediately depress
the piezo igniter button until you hear a
“click” sound, then release. Continue to hold down the
gas control knob for approximately one (1) minute after
the pilot is lit. If the pilot does not light, continue to
depress and release the piezo igniter button. Release the
gas control knob, and it should pop back up. The pilot should
remain lit. If it goes out, repeat steps 3 through 8.
- If the knob does not pop up when you release it, stop and
immediately call a qualified service technician or gas supplier.
- If the pilot will not stay lit after several tries, turn the
gas control knob clockwise to the “OFF” position
and call a qualified service technician or the gas supplier.
10. Replace the outer access door.
11. Turn the gas control knob counterclockwise
to the “ON” position.
12. Turn the temperature dial to the desired setting.
LIGHTING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
1. Turn the temperature dial clockwise to the “PILOT LIGHTING” position.
2. Depress slightly and turn the gas control knob clockwise to the “OFF” position.
Thermocouple Electrode
Sight
glass
Pilot
burner

CAUTION:
RISK OF SCALDING
INCREASES WITH
HOTTER WATER
ENVIRON 130˚F (54˚C)
ENVIRON 120˚F (49˚C)
ENVIRON 100˚F (38˚C)
ENVIRON 85˚F (29˚C)
ENVIRON 150˚F (65˚C)
ENVIRON 45˚F (7˚C)
ENVIRON 140˚F (60˚C)
ENVIRON 160˚F (71˚C)
+5˚/-10˚
PUSH
PUSH
CAUTION:
RISK OF SCALDING
INCREASES WITH
HOTTER WATER
130˚F RANGE
120˚F RANGE
100˚F RANGE
85˚F RANGE
150˚F RANGE
45˚F RANGE
140˚F RANGE
160˚F RANGE
+5˚/-10˚
13
GENERAL MAINTENANCE
Draft Hood Operation
Itisimportanttocheckthattheventilationsystemis
workingproperlyoncethewaterheatermainburner
hasbeenlit.Waitten(10)minutesafterlightingthe
burner. Then introduce a match or candle around
the opening of the drafthood. If the flame is drawn
towards the opening, this indicates proper ventila-
tion.Iftheflamefluttersorisblownout,combustion
gases are escaping from the drafthood opening. If
thisoccurs,shutthewaterheateroffimmediatelyand
locatetheproblem.Donottryandoperatethewater
heateragainuntilyouaresatisfiedthattheproblemhas
beencorrected.
Water Temperature Regulation
The higher the setting, the greater the risk of 
scalding.Hotwatercancausethirddegreeburns
in one (1) second at 150˚F (65˚C), in six (6) 
seconds at 140˚F (60˚C), and in thirty (30) sec-
ondsat130˚F(54˚C).Inhouseholdswherethere
arechildren,physicallychallenged individuals, or
elderly persons, mixing valves for point of use
arenecessaryasmeansofreducingthescalding
potentialofhotwater.
The gas control valve is factory-adjusted to its lowest
temperature. The desired water temperature can be
selectedbyrotatingthetemperaturedialonthefront
of the gas control valve. Turn the temperature dial
clockwisetodecreasethetemperature,orcoun-
terclockwisetoincreasethetemperature.The
referencemarkonthetemperaturedial,indicatedby
alargetriangle,represents130˚F(54˚C)(see Figure
9). Each mark to the left and right of this reference
markindicatesatemperaturechangeofapproximately
10˚F(6˚C)
When hot water is drawn from the tank in frequent
short bursts, a condition known as “stacking” is cre-
ated.“Stacking”istheresultofincreasedcyclingofthe
burnerandcanproduceveryhotwatertemperaturesat
thehotwateroutlet.Alwaysremembertocheckthehot
watercomingoutofanyfaucetwithyourhandbefore
use.Thiswillreducetheriskofscalding,relatedinjury.
The gas control valve is equipped with a high limit
switch(H.L.S.).Shouldthetemperatureofthewater
exceed195˚F(90˚C),theH.L.S.willshutoffthegas
tothewaterheater.IftheH.L.S.hastripped,thegas
controlvalvemustbereplacedbyaqualifiedservice
technician.
Should overheating occur or the gas supply fail
to shut off, close the gas supply manual shut-off
valve.Failuretofollowthisinstructioncanresultin
propertydamage,personalinjury,ordeath.
Ifthewaterheaterhasbeensubjectedtofire,flood,
or be en damaged in any way, close the gas sup-
plymanualshut-off valve.Donotoperatethewater
heateragainuntilithasbeeninspectedbyaqualified
servicetechnician.
Out of Fuel
Ifyour water heatershould run outof gas,proceed
asfollows:
1) Closethegassupplymanualshut-offvalve.
2) Depress slightly and turn the gas control knob
clockwisetothe“OFF”position.
3) Once the gas supply has been re-established,
proceedtotheLighting Instructions.
WARNING
DANGER
WARNING
DANGER
Figure 9

14
GENERAL MAINTENANCE
Housekeeping
DO NOTstoreorusegasolineorotherflammable
vapoursandliquidsaroundthewaterheater.
DO NOTblockor,inanyway,restricttheflowof
freshairthroughthecombustionairintakeholesat
thebottomofthewaterheater.
DO NOTputorstoreanyobjectsonthetopofthe
waterheater.
Failure to follow these instructions can result in
propertydamage,personalinjury,ordeath.
Keep the area around the water heater clean and
free of dust, lint, and dirt. Verify the combustion air
intakeholes,atthebottomofthewaterheater,atleast
once every six (6) months and vacuum up any dirt,
asrequired.Makesurethatalloftheminimumclear-
ancestocombustiblematerialsarebeingmaintained.
Condensation
Asmoisturefromtheproductsofcombustioncomes
intocontactwiththecoldsurfaceoftheinnertank,it
maycondense.Thissituationwillusuallyoccur:
1) whenthewaterheaterisfilledwithcoldwaterfor
thefirsttime.
2) ifthewaterheaterhasbeenundersized.
3) whenlargeamountsofhotwateraredrawnfrom
thewaterheaterinashortperiodoftimeandthe
refillwaterisverycold.
Due to the high-efficiency rating of this gas-fired
waterheater,itmayproducemorecondensationthan
oldermodels.Condensationformingonthefluetube
willdropontheburnermakinga“sizzling”sound.In
extremecases,thecondensatemayevenextinguish
thepilotflame.Thisconditionisnotuncommonand
mustneverbemisinterpretedasaleakingtank.Itwill
disappearoncethewaterbecomesheated.
Because of the large amounts of water that can
condense, it is very important that a drain pan be
installedunderthewaterheater(refer to Location).
Under no circumstances is the manufacturer to
be held liable for any water damage, in connec-
tion with this water heater.Iftheproblemdoesnot
goawayandwatercontinuestodripafterthewater
heaterhasheatedup,checkalloftheplumbingcon-
nectionstomakesuretheyarenotleaking.
Main Burner & Pilot
Every three (3) months, check the main burner and
pilotflame.Removetheouteraccessdoor and look
throughthesightglasstoexaminetheflames.Asoft
blueflameindicatespropergascombustion.Ayellow
tippedflameindicatespoorcombustion.Withavacuum
cleaner,removeanydust,lint,anddirtaccumulation
on or around the combustion chamber and in the
combustionairintakeholes.
DO NOT remove the inner access door at any
time.Ifthecombustionchambermustbeaccessed
to clean the burner assembly or flame arrestor
grill,aqualifiedservicetechnicianmustbecalled.
Failure to follow these instructions can result in
propertydamage,personalinjury,ordeath.
Water Heater Tank
Drain a pail of water through the drain valve at least
once a year. This will remove excess sediment from
the bottom of the tank. This sediment, if allowed to
accumulate,willreducetheefficiencyandthelifeofthetank.
Temperature and Pressure-Relief Valve
Manuallyoperatethetemperatureandpressure-relief
valveatleastonceayear,standingclearoftheoutlet
toavoidbeingburned.Liftandreleasetheoperating
leveronthevalvetomakeitoperatefreely.If,after
manually operating the valve, it fails to completely
resetitselfandcontinuestodischargewater,replace
itwithanewone.
Venting System Inspection
The venting system must be thoroughly inspected
onceayear. Check the areawherethe water heater
is located to make sure that there is enough clean
combustionandventilationair.Removeanypossible
obstructionsthatwouldpreventproperaircirculation
andventing.Checktheventingsystemtomakesure
thatalloftheconnectionsaresecurelyfastened,and
thatallofthejointsareproperlysealed.Ifanypartof
theventingsystemisdamaged,itmustbereplaced
byaqualifiedservicetechnician.Testtheventilation
systemtomakesurethatitisventingproperly(refer
to Drafthood Operation).
Anode
This water heater is equipped with an anode that
is designed to prolong the life of the glass-lined
tank.Theanodeisslowlyconsumed,protectingthe
glass-lined tank from corrosion. The anode should
becheckedeverytwo(2)years.Ifmorethanhalfof
theanodehasbeenconsumeditshouldbereplaced.
Instructions on how to change the anode can be
obtainedfromthemanufacturer.
The life expectancy of the water heater is reduced
where a water softener is introduced to fight hard
WARNING
DANGER
WARNING
DANGER

water, because the sodium salts added by a softener
make this water extremely conductive. In these con-
ditions, the anode is consumed more rapidly and
should be verified every year.
In certain water conditions, the anode will react with
the water, producing discoloured or smelly water.
The most common complaint is hot water that smells
like rotten eggs. This phenomenon is the result of the
reaction between the anode and hydrogen sulfide gas
dissolved in the water which occurs frequently in well
systems. This problem can usually be eliminated or
reduced by changing the anode to a type more suit-
able for these conditions (aluminum anode) and by
chlorinating the water heater and plumbing system. If
the problem persists, special filtration equipment may
be required. Under no circumstances is the anode to
be removed from the water heater on a permanent
basis. Removal of the anode will lead to premature
failure of the water heater and void the warranty.
Hydrogen gas can be produced in a hot water sys-
tem that has not been used for a long period of time
(generally two (2) weeks or more). HYDROGEN
GAS IS EXTREMELY FLAMMABLE. It is highly
recommended to open the hot water faucet in
the kitchen for several minutes before you use
any electrical appliances connected to the hot
water system, such as a dishwasher or washing
machine. If hydrogen gas is present, there will be
an unusual sound, such as air escaping through the
pipe, as the hot water faucet is opened. DO NOT
smoke or introduce an open flame near the faucet
when it is opened.
Draining the Water Heater
To completely drain the water heater:
1) Turn the temperature dial clockwise to the
“Pilot Lighting” position.
2) Depress slightly and turn the gas control knob
clockwise to the “OFF” position.
3) Close the gas supply manual shut-off valve.
4) Close the cold water supply manual shut-off valve.
5) Connect one end of a garden hose to the water
heater drain valve and put the other next to a free-
flowing drain.
6) Open the drain valve by inserting a flat head
screwdriver into the slot on the head of the drain
valve and turning the knob counterclockwise
.
7) Open a hot water faucet to allow air into the
system.
Vacation
If you are planning a vacation or other prolonged
absence, it is highly recommended to shut off the gas
supply and the cold water supply to the water heater.
This will save energy, protect against property dam-
age in the event the water heater leaks, and prevent
the build-up of hydrogen gas. If the water heater and
piping are exposed to freezing temperatures, they
should both be drained.
Remember to check the water heater thoroughly
after it has been shut off for an extended period of
time before putting it back in operation. Make sure
that the water heater is completely full of water and
that the cold water supply manual shut-off valve is
open before lighting the burner.
Getting Service for your Water Heater
If you are having problems with your water heater,
follow these three easy steps:
1) Consult the troubleshooting guide below. It
lists the most common problems experienced
with your gas-fired water heater. The solutions
you find listed may provide a quick and simple
solution to your problem and save you time and
money.
2) If the solution listed in the troubleshooting guide
does not solve the problem or if your particular
problem is not listed in the guide, contact the
installer of the water heater, or the local gas utility.
3) If you still cannot solve the problem, contact the
manufacturer’s Customer Service Department by
e-mail at
[email protected] or by telephone
at 1-800-363-9354. To help serve you in a quick
and efficient manner, always have the following
information ready:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water
heater is installed.
f) A description of the problem.
15
WARNING
DANGER
GENERAL MAINTENANCE

REPLACEMENT PARTS
Burner Assembly
Water Heater Assembly
1) Hotwateroutlet
2) Toppan
3) Gascontrolvalve
4) Piezoignitor
5) Outeraccessdoor
6) Drainvalve
7) Overflowtube
8) Baffle
9) Fluereducer
10) Drafthood
11) Anode
12) Diptube
13) Temperature&pressure-reliefvalve
1) Burner
2) InnerdoorPart1
3) Outeraccessdoor
4) Resettablethermalswitch
5) Sightglass
6) InnerdoorPart2
7) Pilot/Thermocoupleassembly
8) Pilotorifice
9) Burnerorifice
4
5
6
7
8
9
2
3
16
1
2
3
4
56
7
8
9
10
11
12
13

TROUBLESHOOTING GUIDE
17
CONDITION CAUSE REMEDY
The burner will not ignite. Nogas. Checkwithgasutilitycompany.
Dirtingasline. Notifyutility.Installdriplegingasline.
Pilotlineclogged. Clean.Checkforsourceoftroubleandcorrect.
Combustionairintakeholesblocked. Withavacuumcleaner,removedirt,dust,andlint.
Flamearrestoropeningsblocked. Withavacuumcleaner,removedirt,dust,andlint.
Mainburnerlineclogged. Clean.Checkforsourceoftroubleandcorrect.
Defectivethermocouple. Replacewithnewthermocouple.
Defectivegascontrolvalve. Replacewithnewgascontrolvalve.
Gascontrolvalvesettoolow. Turntemperaturedialtodesiredtemperature.
Heaterinstalledinaconfinedarea. Providefreshairventilation.
The burner flame floats and
lifts off ports.
Highgaspressure. Checkwithgasutilitycompany.
Orificetoolarge. Replacewithcorrectorifice.
Flueclogged. Clean.Checkforsourceoftroubleandcorrect.
Combustionairintakeholesblocked. Withavacuumcleaner,removedirt,dust,andlint.
Flamearrestoropeningsblocked. Withavacuumcleaner,removedirt,dust,andlint.
Heaterinstalledinaconfinedarea. Providefreshairventilation.
Colddrafts(downdraft). Locatesourceandcorrect.
The burner flame is yellow
and lazy.
Insufficientsecondaryair. Providefreshairventilation.
Flueclogged. Clean.Checkforsourceoftroubleandcorrect.
Combustionairintakeholesblocked. Withavacuumcleaner,removedirt,dust,andlint.
Flamearrestoropeningsblocked. Withavacuumcleaner,removedirt,dust,andlint.
Mainburnerlineclogged. Clean.Checkforsourceoftroubleandcorrect.
Heaterinstalledinaconfinedarea. Providefreshairventilation.
The burner flame
is too high.
Insufficientsecondaryair. Providefreshairventilation.
Orificetoolarge. Replacewithcorrectorifice.
Defectivegascontrolvalve. Replacewithnewgascontrolvalve.
The flame burns at
the orifice.
Lowgaspressure. Checkwithgasutilitycompany.
Defectivegascontrolvalve. Replacewithnewgascontrolvalve.
The pilot will not light
or remain lit.
Nogas. Checkwithgasutilitycompany.
Dirtingasline. Notifyutility.Installdriplegingasline.
Pilotlineclogged. Clean.Checkforsourceoftroubleandcorrect.
Loosethermocoupleconnection. Tightenwithfingersthentake1/4turnwithwrench.
Defectivethermocouple. Replacewithnewthermocouple.
Colddrafts(downdraft). Checksourceandcorrect.
Combustionairintakeholesblocked. Withavacuumcleaner,removedirt,dust,andlint.
Flamearrestoropeningsblocked. Withavacuumcleaner,removedirt,dust,andlint.
Gascontrolvalvehighlimitswitchhastripped. Replacewithnewgascontrolvalve.
Resettablethermalswitchoninneraccess
doorhastripped.
Resetthermalswitchoninneraccessdoorand
re-lightburner.
Flammablevapoursincident. Contactaqualifiedservicetechnicianorthe
manufacturerforfurtherinstructions.
Defectiveigniter. Replaceigniterassembly.
The access door
temperature high limit
switch is tripping.
Notenoughdraftfromthechimney. Checkforanyobstructioninthechimney.Ensurethat
thechimneyissizedandinstalledaccordingto
properinstallationcodes.
Notenoughfreshairforthecombustion. Supplymake-upair.Refertotheproperinstallationcodes.
Ambiantairtemperatureistoohigh. Reduceambiantairtemperature.
Excessivedirt,dustorotherdebris
accumulationontheflamearrestor.
Cleantheflamearrestorinthecombustionchamberusing
astiffbrush,compressedairand/oravacuumcleaner.
High operating costs. Gascontrolvalvesettoohigh. Turntemperaturedialtodesiredtemperature.
Sedimentorlimeintank. Drain.Checktoseeifwatertreatmentisnecessary.
Waterheaterisundersized. Installsizeofwaterheaterthatmeetsdemand.
Wrongpipingconnections. Correctpiping,diptubemustbeincoldinlet.
Leakingfaucets. Repairfaucets.
Gasleaks. Checkwithgasutilitycompany.Repairatonce.
Wastedhotwater. Adviseconsumer.

TROUBLESHOOTING GUIDE
18
CONDITION CAUSE REMEDY
High operating costs
(Continued)
Longrunsorexposedpiping. Insulatepiping.
Hotwaterpipingonoutsidewall. Insulatepiping.
Insufficient hot water. Lowgaspressure. Checkwithgasutilitycompany.
Wrongpipingconnections. Correctpiping,diptubemustbeincoldinlet.
Sedimentorlimeintank. Drain.Checktoseeifwatertreatmentisnecessary.
Waterheaterisundersized. Installthesizeofwaterheaterthatmeetsthedemand.
Gascontrolvalvesettoolow. Turntemperatureknobtodesiredtemperature.
Leakingfaucets. Repairfaucets.
Wastedhotwater. Adviseconsumer.
Longrunsorexposedpiping. Insulatepiping.
Hotwaterpipingonoutsidewall. Insulatepiping.
Slow hot water recovery. Insufficientsecondaryair. Providefreshairventilation.
Lowgaspressure. Checkwithgasutilitycompany.
Gascontrolvalvesettoolow. Turntemperaturedialtodesiredtemperature.
Impropercalibration. Replacegascontrolvalve.
Flueclogged. Clean.Checkforsourceoftroubleandcorrect.
Waterheaterisundersized. Installsizeofwaterheaterthatmeetsdemand.
Wrongpipingconnection. Correctpiping,diptubemustbeincoldinlet.
Wastedhotwater. Adviseconsumer.
Leaking water. Poorlysealed,hotorcoldwaterconnections,
gascontrolvalvethreads,reliefvalve,
ordrainvalve.
Tightenthreadedconnections.
Leakagefromplumbingsystemor
otherappliances.
Inspectplumbingsystemandotherappliances.
Condensation. RefertoCondensation.
Water drips from the
relief valve.
Heaterstacking. Lowergascontrolvalvesetting.
Excessivewaterpressure. Installapressure-reducingvalve.
Thermalexpansioninaclosedwatersystem. Installanexpansiontank.
Improperlyseatedvalve. Checkreliefvalveworksproperlyand
replaceifnecessary.
The gas control valve fails
to shut-off.
Defectivegascontrolvalve. Replacewithnewgascontrolvalve.
Impropercalibration. Replacegascontrolvalve.
Condensation. Waterheaterfilledforfirsttime. Letwaterheaterwarmup.Problemshouldgoaway.
Ifitpersists,checkallplumbingconnectionsforleaks.
Heavydrawsofhotwaterwith
verycoldrefillwater.
Letwaterheaterwarmup.Problemshouldgoaway.
Ifitpersists,checkallplumbingconnectionsforleaks.
Waterheaterisundersized. Installsizeofwaterheaterthatmeetsdemand.
Combustion odours. Insufficientsecondaryair. Providefreshairventilation.
Heaterinstalledinaconfinedarea. Providefreshairventilation.
Flueclogged. Clean.Checkforsourceoftroubleandcorrect.
Smoking and carbon Insufficientsecondaryair. Providefreshairventilation.
Lowgaspressure. Checkwithgasutilitycompany.
Burnerflameyellow,lazy. RefertoThe burner flame is yellow and lazy.
Flueclogged. Clean.Checkforsourceoftroubleandcorrect.
Defectivegascontrolvalve. Replacewithnewgascontrolvalve.
Heaterinstalledinaconfinedarea. Providefreshairventilation.
The pilot flame is too small. Lowgaspressure. Checkwithutility.
Pilotlineororificeclogged. Clean.Checkforsourceoftroubleandcorrect.
Smelly water. Highsulfateormineralcontentinwater. Changemagnesiumanodetoanaluminumanode
andbleachtank.

19
STANDARD BASIC LIMITED WARRANTY
ONRESIDENTIALGASWATERHEATERS
GENERAL Themanufacturerwarrantsthat,subjecttoverificationofawarranty claimwithinthewarrantyperiodasdescribedbelow,itwilltakethe necessarycorrectiveactiontoeitherrepairorreplaceawaterheater orcomponent part whichis determinedto be defective inmaterial orworkmanshipsubjecttothetermsandconditionsoutlinedinthis document.Further,anyreplacementwaterheaterorcomponentpart suppliedunderwarrantywillcarryonlytheunexpiredportionofthe originalwaterheater’swarranty.Thenumberofreplacementwater heaters is limited to one (1) per original unit purchased. If due to someextremelyunusualcircumstance,areplacementwaterheater orcomponentpartisfoundbyourinspection&testingdepartment tobedefective,anotherheaterorcomponentpartwillbesuppliedto fulfilltheobligationofthewarrantyoftheoriginalheater. THE INNER TANK If the inner tank fails within *SIX (6) years after the date of the originalinstallation,areplacement waterheaterwillbeprovided to thepartyfromwhomtheunitwasoriginallypurchased.Ifthewater heater is installed in other than a single family dwelling, the tank warrantyis limitedtoONE(1) year.Ifanexact replacementisnot available, the manufacturer reserves the right to furnish a compa- rablemodelwaterheater;however,asurchargewillbeappliedfor anyadditionalcomponent(s)incorporatedinthereplacementwater heater.Thewarrantyreplycardmustbecompletedandsentbackto themanufacturerwithinforty-five(45)daysoftheinstallationdate.If saidwarrantycardisnotreturned,thedateindicatedonthemodel serialplatewillprevail. COMPONENT PARTS Ifanycomponentpartisfoundtobedefectivewithin*ONE(1)year fromthedateoforiginalinstallation,providedsaiddefectivepartis anin-housefactorymadepieceoranoriginalfactoryapprovedOEM piece, the manufacturer will furnish a replacement part after the receiptandtestingofthepartclaimedtobedefective. THIS WARRANTY WILL NOT APPLY 1) To defects or malfunctions resulting from failure to properly
install,operate,ormaintaintheunitinaccordancewiththeprint- edinstructions.
2) IftheinstallationdoesnotconformtoCSA&/orETLStandards
aswellasanyapplicablenationalorlocalbuildingcodes.
3) Toanydamageorfailurecausedbyabuse,accident,fire,floods,
freezing,orotheractsofGod.
4) Toanydamageorfailurecausedbyoperatingtheheaterwithout
an approved pressure & temperature relief valve having been installed.
5) Toanydamageorfailurecausedbyoperatingtheheaterwithan
emptyorpartiallyemptyinnertankorsedimentbuild-upresult- ingindryfiringoftheheatingelements.
6) Toanydamageorfailurecausedbyutilizingtheheaterincon-
junctionwithanyotherenergysavingdeviceorothersource(s) ofenergy not approved bythemanufacturer; or for otherthan usewithpotablewaterwithoutanyadditivessuchassalt,chlo- rine, or chemicals other than those added for the purpose of renderingthewaterfittodrink.
7) Toanydamageorfailurecausedbytheremovaloftheanode
&/orbynotassuringthatthereisaworkinganodeinthetankat alltimes.Allanodesmust becheckedat leastonceevery two years&replacedifnecessary
8) To any damages or failure caused by having affixed to the
heaterany non-factory madeor factory approved replacement part(s)suchaselements,controls,dip-tubes,reliefvalves,etc...
9) Toanydamagecausedbynothavingthewaterheaterinstalled
adjacenttoafreeflowingdrainintheeventofwaterleakage.
10)If the heater is operated at water temperatures exceeding the
maximumsetting of the operating &/or high limit control or the heaterisnotsuppliedwithpotablewater,freetocirculateatall times.
11)If the heater has experienced the effect of thermal expansion
due to excessive pressure (exceeding 300PSI). The result of excessivepressureusuallyreversesthebottomoftheinnertank andcanoccurwiththeadditionofapressurereducingvalve&/ oracheckvalveinthemunicipalwatersupplysysteminasingle familydwelling.
12)IftheheaterisinstalledoutsideofCanadaortheUnitedStates. SERVICE LABOUR RESPONSIBILITY Thiswarrantydoesnotcoveranylabourexpenseforservice,remov- al,orre-installationofareplacementheater.Allsuchexpensesare yourresponsibility. SHIPPING COSTS Ifawaterheaterorcomponentpartisdeemedtobereplaced,the manufacturer will pay the transportation costs of the replacement unittoaconvenientauthorizeddistributororretailerasselectedby us.Youmustpayanylocalcartageincludingthecostofreturning thereplaceditemtotheauthorizeddistributororretailerfromwhom thereplacementiscomingfrom.
HOW TO MAKE A CLAIM Anyclaim for warrantyserviceshouldbemade to your contractor, wholesaler,orretailerfromwhomthewaterheaterwaspurchased. Inturn,saidcontractor,wholesaler,orretailerwillcontactthemanu- facturer from whom they purchased the heater. If this procedure cannotbe followed, contact any other local contractor, wholesaler, orretailerhandlingourwaterheaters.Also,forwarrantyinformation you may call the manufacturer’s customer service department at (514)645-8893or1-800-363-9354,ext.240.Wesuggestthatprior tocallingthefactory,thatyoumakesuretohavethemodelnumber & serial number that is to be found on the outside casing of the heater.Proofofpurchaseshowingthedate,name,andplaceofthe business from whom the water heater was purchased is essential to settle any warranty claim dispute over the length of the period ofinstallation. If an exact replacement is not available, a current model water heaterorcomponentpartwithcomparableoperatingfeatureswillbe providedbythemanufacturer.Ifgovernmentregulationsorindustry standards require the replacement model water heater or compo- nentparttohavefeaturesnotfoundonthedefectivemodelwater heaterorcomponentpart,youwillbechargedthedifferenceinprice associatedwiththeserequiredfeatures.Ifyoupaythedifferencein price for these required features, you will receive a complete new StandardBasicLimitedWarrantyforthereplacementwaterheater. MISCELLANEOUS No one is authorized to make any other warranties on the manu- facturer’s behalf. Any implied warranties of any nature offered by a third party other than what is stated in this Standard Basic Limited Warranty will not be honoured. No claims for incidental or consequential damages (including damages from leakage) will be accepted.Ifyoudonotreturnthewarrantycard,aproofofpurchase showingthename,date,andlocationoftheoriginalsourceofpur- chaseisanecessitytoprocessawarrantyclaim.Failuretoproduce thisdocumentationwill result in the lesseror the warrantyperiods beingoffered.Inordertoavoidanyconfusion&/ordisputes,wesug- gestthatthewarrantycardbecompletedandmailedbacknolater thanforty-five(45)daysafterinstallation. EXTENDED WARRANTIES Forinformationonsomepremiumqualityresidentialgas&electric waterheaters,contactyourlocallicensedplumber,orlookforthem atselectedretailers.

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